iMile

Should change their name to OMile, that is how far they are willing to drive and deliver your shipment. They've had my shipment for 3 weeks and still waiting to be delivered. Show details

I’m still yet to receive my parcel! So far it’s taken longer in Australia, and has been sitting at ‘Yeppoon Station’, less than an hour away from my address than it took to be ordered, packed and delivered from another country!!! Absolutely terrible service! Whilst Australia Post and Aramex can be sluggish this is just beyond annoying. My… Read more

granddaughters birthday has now come and gone, even though I allowed plenty of time for any delays with delivery ….. or so I though!

If you need "express delivery" DO NOT USE THIS COMPANY! The company CLAIMS to be "DELIVERING BETTER", but instead, they are the worst of the worst. Example, one of MANY like it: Goods ordered from AliExpress took only 6 days to travel 8000 kilometres from China to Australia. SO FAR, it has taken iMILE ALREADY 7 days to travel 160 kilometres to… Read more

my place and HAVE AS YET TO ARRIVE! (For instance, last Friday emails were received stating 1-2 working days for delivery; fast forward to following Tuesday and emails were received stating... 1-2 working days for delivery! I will count myself lucky if I receive the goods TWO WHOLE WEEKS after they arrived in the country!) Previously goods were delivered to me via CALEDONIAN TRANSPORT, who were ALWAYS delivering within days of goods arriving in the country. NEVER a problem with CALEDONIAN, but ALWAYS A PROBLEM WIT iMILE! iMILE is giving AliExpress A BAD NAME. I buy a lot from Ali, but that may well change if this LOGISTICS DEBACLE doesn't get sorted soon.

They are disgracful disgusting scammers DO NOT BUY FROM ALI EXPRESS THEY USE MONKEYS TO DELIVERY YOUR PACKAGES. ITS 0 STARS. Show details

Worst courier company – Twice delivered parcel to the wrong house. No customer service. Take a week to reply with no help to find where it was delivered. Show details

Re: a package from SHEIN. Delivery driver maintains my address either doesn’t exist or is an empty paddock whilst standing 2 metres from a one metre high mail box showing the number of my property In 20 centimetre high bold numbers. He has done… Read more

this 3 times now…..sigh…..weep. The driver cannot tell the difference between a gate into a paddock and a gate 2 metres away with a mail box and a driveway and a house. In desperation this morning I have made 2 large signs. One large sign I have attached to the paddock gate which consists of a large arrow and instructions to move to the gate 2 metres to the right. The second large sign is attached to the gate of my property and tells the delivery driver that this is the place where delivery takes place and to check out the mail box to his right. At the time of posting this review I am not hopeful of receiving my parcel despite numerous emails to imile customer support, forwarding numerous photographs of the property sent, copies of both Google maps and Apple Maps showing my property and now these two large signs. On one occasions, I saw the driver sitting in his car outside my fence and ran and was waving furiously and shouting just a metre from the side of his car and he ignored me. Words fail me over the sheer lack of commonsense and awareness of this delivery driver but, after reading numerous reviews for imile I strongly suspect that stupidity is endemic within this business. Watch this space for an update to this sad story.

I just had a parcel delivered by iMile for the first time. It was a damp day and I'm very impressed that the delivery person took the time to find a covered verandah behind the house and left the parcel there safely. They provided 4 photos tracing the path. This is in sharp contrast to most other couriers who just dump packages over my fence because the house is too far from the gate. I should add that the parcel arrived fairly quickly Show details

Everything l have ordered, has come to me on time or early. Thankyou. Very happy with the service. They even manage to take time to get out of the vehicle and place all items out the the rain. ( All my orders were placed on the gated verandah. Thankyou. Show details

I've actually found iMile pretty good... Auspost never delivers things, they just leave a note and force me to pick it up. iMile often delivers late in the evening but I always get the package at least. I hope their delivery people are paid well for the late work. Show details

Driver gave 1.5 hr notice that they were coming to collect parcel. I put it outside as requested. The driver didn't come. I text back at the end of the day are you still coming? He said I didn't respond that the parcel was outside the door so it will have t wait for another day. Still waiting. No contact. Impossible to get hold of customer service. Show details

Imile get what appear to be Overseas University Students to do their delivery because they consistently deliver to the wrong address. Whoever they are they don't know how to use Google Maps. Show details

This delivery company is honestly the worst! Ever time they have been contracted to deliver a parcel to me it has been left very late at night usually thrown over the front fence and into the garden bed. The latest delivery (Thursday October 29, 2026) was again thrown over the front fence and onto the path where any passers-by could have taken it.… Read more

The external wrapping was slashed and the actual product box was crushed. There is absolutely no care given to your delivery. I can't wait until they go out of business.

I wish I could rate it -100. This is not a courier company's waste water. Total failure 100% of the time. Some non uniformed unpleasant Chinese person just turned up on my porch, 8pm at night. No knock, no bell. She literally threw it at my front door and walked off. Recorded on CCTV. Contacted imile, they don't care. Show details

the third time the delivery has been left in clear view of the street despite there being a view protected and labelled area within a metre of where the parcel was dropped Show details

I have been waiting for serval weeks for my parcel and one got return to sender they resend it back to me I put a address so it would be easier for them to deliver and it has never be seen so the other parcel i order from overseas i can say i wasted my money and kiss everything good bye Show details

Extremely disappointing experience with iMile. I've now had two unsuccessful delivery attempts, both with reasons that make absolutely no sense. The first was marked as "Shop Closed" at 3:30pm, despite our business being open until 5pm. The second was marked as "No Safe Place" at 2:30pm, despite our business being open and having a designated… Read more

parcel box specifically for deliveries.

Neither attempt included any photographic evidence to support the reasons provided.

Both attempts were supposedly made during normal business hours, when staff were present and available to accept deliveries.

It makes me seriously question whether either delivery was genuinely attempted. Providing incorrect delivery reasons without any supporting evidence is incredibly frustrating and unacceptable.

Very disappointing and unreliable delivery service.

This company deserves to be shut down. They lied that they attempted to deliver then sent my order back. Atrocious service. Called the recommended number and nobody picked up, called another number connected to this horrible company, surprise surprise, nobody picked up. Sent 3-4 emails, no response. Just a false automated message from them saying… Read more

my parcel couldn't be delivered because I wasn't at home. I checked my dog camera the first 2 "attempts" nobody rang. The 3rd "attempt" I was at home the whole time and even checking outside at 15-30 minute intervals to make sure I caught them. I receive an email "user not at home". I am furious because my order was time sensitive.

Sadly, I found Imile courier ignores instructions, fails deliveries, and provides virtually no quality service. AliExpress must stop using them. Think about the benefits across Australia. Show details

Incompetent beyond words. Not a single package that has been shipped to me via iMile has ever arrived. The excuse is always "Mismatch between address and administrative district". And to be clear, this is not just a problem that has happened once. We literally receive hundreds of packages each week (it is a work address, and we have a full time… Read more

member of staff to manage deliveries). We never have a problem with any other courier. But 100% of the time, iMile just refuse to deliver. They don't even make any attempt to contact us and instead just return the package to the sender. When we contact iMile we never get a response. Their online chat doesn't ever work either (error message: "We appreciate you reaching out to us, the current time is not in the customer service time").

I always tell sellers to avoid using iMile, but it seems they must be really cheap. I guess it is easy to offer low prices when you don't actually deliver! I really hope that I never have to deal with iMile ever again.

Failure to deliver parcel. Apparently they can not contact their own drivers?? Thats not right... Also Failure to notify of failed delivery. Failure to ask for a reroute address... Failure to call back after promising a call back, failure to speak with a manager after promising to organise it. Failure to get through at all by phone. Standard… Read more

customer service loops that send the customers requests in circles. Red flags all around. I have raised this higher.

I wish I could give zero stars! I shop online a lot. I mean a lot. The only time something goes missing is when iMile are the delivery service. 3 packages have gone missing. They do NOT care. Always to the wrong address. Exactly the same one every single time. I know this from the delivery photo. The address is on the building they drop it off… Read more

at & is clear in the photos. It’s not even the same sounding street, let alone suburb. Customer service is terrible & the incompetency is overwhelming.

DO NOT USE THIS COURIER SERVICE

Attempted delivery failed due to "road closure" seems to be the latest excuse. This has happened to me on four separate occasions in the past three months. I check the Transport SA website to check.. guess what? There are NO road closures anywhere near me. No point contacting them as they use a bot that just tells you the same thing as what the… Read more

tracking does. They have had my package longer than it took for it to be packed overseas, sent, go through customs, sent to South Australia and arrive at the depot. I STRONGLY urge everyone who has had REPEATED bad experiences with them to REPORT them to the ACCC (you can do so anonymously). If they get enough reports maybe they will look into their conduct.

Absolutely disgusting delivery time I ordered something that I was supposed to receive by 5 September I got by 26 September how disgusting do better next time I’ll no longer be shopping with SHEIN Ali express or Temu I don’t even know why three apps trust you with packages Show details