iMile

The driver arrived with two of my parcels. He literally threw the first one over my fence, then marked the second parcel as “delivered” while it was STILL in his possession and walked away with it. Luckily, I noticed what was happening on my security cameras and went outside to confront him. I had to go to his car and physically retrieve my… Read more

parcel from him. If I hadn't noticed and gone after him, I would have lost my package despite iMile's system claiming it had already been “delivered.”

On top of that, the driver couldn't speak a single word of English only chinesse, making it practically impossible to communicate with him or get any explanation for what he was doing, it literally took me 5 minutes to get my parcel back.

This is beyond incompetent. Marking a customer's parcel as delivered and then walking away with it is completely unacceptable. I've attached 3 videos and screenshots of the times, just put the volume up.

1- At 8:39 driver approach my gate and throw first parcel 2- At 8:40 receive message "delivered" 3- At 8:41 he walk away holding my parcel and I go after him 4-At 8:46 I finally got my parcel.

Three times in a row, my packages have been left out on the street even though I have contacted imile several times to complain. I have left a note stuck to my gate asking the driver to press the doorbell/camera so I can open the gate remotely so he can leave the package inside. He did not. One driver just pressed it as he was walking away. He… Read more

didn't even attempt to just put it through the bars of the gate, before aliexpress used Australia post, I never had one issue they would press the door bell and wait for me to answer, open the gate, and they just placed the packages inside, easy

I would give -0 stars if possible, the delivery guy yapping on his phone has thrown my parcel over 4 metres in the air at my rubbish bin, breaking goods inside the package, I have tried contacting iMile and all I get is a Bot responding and not even viewing the video I sent them, very poor service. Show details

This is how my package was delivered. The result, my missing parcel. Show details

If that's the way use deliver and they don't even knock on the door and they throw your packets on the ground, not a smart way for delivery, very very poorly Show details

If i could give zero i would.second delivery from them and second time too lazy to walk 2 meters to the front door and throws over the fence. Will never use again Show details

I received my parcel today from imile. Thus has to bole among the top 3 worse delivery companies in Australia. My parcel that was foundation makeup in a plastic jar, was tossed from the side walk to the door or our maintenance room at the place I… Read more

live at. It was tossed like a Frisbee approx 20feet landing at the bottom or the door that stopped my product. Half way of this distance is a sign saying "Office Hours" etc etc with a clear direction of the office location. I live in the self care section of a retirement village. Where we fo actually have our own letter box with all our apartment numbers clearly shown. But thus company never looks at the actual address and just tosses it or drops your package at the most closest convinced location for the driver to not move from his or her van. Soooooo IMILE, I would never use or recommend you, and im telling all rhe companies that use you, how bad you are.

Worse courier company in the world. Lazy, pathetic and obviously can't read. I have a sign that reads, "Please leave parcels at the front door. DO… Read more

NOT leave parcel here." They leave parcels at my front gate, in full view of the street where anyone walking by can pick it up. No message to state that parcel has been delivered. PATHETIC, WORTHLESS, HORRIBLE, LAZY, if I could rate them as MINUS stars, I would.

I have had several problems with your delivery drivers. My house has an entrance that leads directly to the main front door, where packages are normally left because it is a safe and protected area. However, your delivery drivers repeatedly leave packages wherever they want, sometimes literally throwing them in inappropriate places, simply… Read more

because they cannot be bothered to walk a few extra metres and leave the package properly at the front door.

This is extremely frustrating, especially because packages can be exposed to damage or even theft. I do not consider it acceptable for a driver to mark a package as delivered without leaving it in a safe and appropriate location.

I kindly ask you to look into this issue and remind your delivery drivers of the correct delivery procedure at my address. I have no problem with packages being left at the main front door; in fact, that is the safe location where they should be left.

I would give minus stars but it makes u select 1 star minimum Horrible horrible horrible, in the photos you can see they have removed the brown paper tape the company I purchased from used to seal there packages and then took what he desired and put the packages back together very poorly with grey duck tape, when emailing imile to ask for a… Read more

resolution they continued to ignore me and just state that he dropped off the packages and to refer to the boxes in the photos taken. Horrible disgusting. They are getting paid to take peoples hard earned money. I had to work 3 hours to make a purchase like that and he was at work being paid whilst gifting himself

3 delivers i a few weeks, driver did not approach my front door once, just threw my parcels over a 5 foot fence at my dogs. Animal cruelty and also not one bit of common sense, as he could of been bitten as my dog is very large and loud with his head reaching the top of the gate. 2 of my delivers were destroyed by my dogs. Imile did not care at… Read more

all, when I called and emailed them to tell them my dog had to go to the vet as he swallowed some metal when chewing up my parcel. Then 2 weeks later, the same thing happens with my next parcel, also again today, only that I was home to see him throw it over the fence at my dog.

What a pathetic excuse for a Company. I bought a doona from Giselle Bedding through Big W Marketplace. “Expected to arrive on Wednesday, Aug 19, 2026-Friday, Aug 21, 2026 Your order is out for delivery • Checkpoint timezone v Your order has assigned delivery drvier. AUS • iMile”. I won’t be using Marketplace, Giselle Bedding and most importantly, imile ever again. Show details

This is my second time to have the disgusting experience with iMile company, both times parcel never been delivered correctly and in top of that the photos the driver posted were fake photos. The address they think was delivered doesn’t exist. FAKE DELIVERY! I tried both times with all the proof of photos taken, satelite ap photo, street photo to… Read more

show the wrong delivery address but they know only one thing TO BRUSH YOU OFF said again and again that the delivery war correct. This company it’s a disgrace in Australia for its people, and this company should take responsibility for the unprofessional behaviour of drivers they employed. We loose money and they keep the products we purchased. If I could I would give them 0 stars, the packages were sent from AliExpress. I posted the fake address and photos .

Total lack of effort left package at front gate in full site of everyone was stolen as only 20 cm from gate they could lean over and steal. Not bothered to place it behind brickwall either side of walkway and refuse to replace and ignore cant speak to human and keep saying sop Show details