Imoova
Verified379 reviews
- Yes
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- No, I received a worse vehicle
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- No, I received a better vehicle
I rarely leave bad reviews, but this one made me very angry. Really bad customer service. I wouldn't recommend using this company. I booked a car with them, but when I had to cancel due to a personal issue, they didn't refunded anything, not even 50% or 15% of what I paid. I also cancelled just six minutes after receiving their booking… Read more
confirmation email. I understand that it's their policy, but because of this experience, I won't be using them again or recommending them to anyone.
Their cancellation policy shows zero flexibility. There are other companies with much fairer policies. At the end of the day, it should be a win-win. Don't forget that customers are also doing them a favour by helping relocate their cars.
We booked a 2 berth camper from Sydney to Perth at the last minute and the whole experience from start to finish was absolutely great. We could not have asked for a better experience. We really commend Imoova for their simple no fuss booking system. Show details · 1
I had a very disappointing experience with Simba Car Hire in Brisbane and would not rent from them again. I booked a van via Imoova with Basic Cover showing an excess of $5,480, and I had a written booking confirmation clearly stating this amount before pickup from Simba. However, when I arrived to collect the vehicle at the Simba Station in BNE,… Read more
I was told this was a “technical error” and that the excess would actually be $9,818. Despite my written confirmation from Imoova and Simba, they refused to provide the van under the conditions I had booked. The staff member at the counter called the branch manager after I asked for this to be reviewed, but the call was made in the back room where I could not hear the conversation. He then came back and said they would insist on the higher excess. What made the situation even worse was that they then tried to sell me additional insurance to cover the much higher excess. In my opinion, changing the rental conditions at pickup is completely unacceptable. I have rented cars many times with other companies and have never experienced something like this before. Another issue was the return in Cairns. I was told I would be charged an extra $129 if I returned the vehicle after business hours using the key drop box, even though this would have been before the end of my rental contract and even one day early. Based on this experience, I would not recommend Simba Car Hire. I found the whole process unfair and unprofessional.
Reviews with attachments
Absolute wonderfull experiences as a pro driver. would recommend 100% . Back home after a 3500km across canada and already paid ( 2 days after finishing the trip) . The only thing is to have in mind that Imoova is in Autralia and if you are in canada like me, they have 14 hours lag. Mon trip Montreal-Calgary de 5 jours a été parfait, a part le retard de livraison de Canadream qui peut être a prévoir. En plus le v.r. etait flambant neuf. Show details · 1
- +1
It was an amazing expérience! We saw a lot of beautiful landscape and sleep very well Show details · 1
It was an amazing experience. Easy access to locations, smooth to drive. This was our home for 6 days and it was a wonderful experience. We have already recommended Imoova to a bunch of our friends and we will see you soon. Show details · 1
I have reviewed the experience in the video. All in all - great! Show details · 1
This was our first time ever renting an RV! Had a great time and we are now addicted and keeping an eye on Imoova for future opportunities. RV was great. Company was great. Only issue was the drop off. The map shows South of Denver Intl. But it isn't there. It's a $60 Lyft away. The address on Imoova was also a little funky and showed two different cities. Alas, awesome experience sans the drop off and we will do it again! Show details · 1
- +1
Imoova is accurate, honest, expert in business, problem solver, treat everybody in good way, and generous. Show details
The vehicle is not exactly that they show. All the rest ok
Van was perfect, extra blanket would have been nice with the weather but everything worked and was a nice car to drive, staff very friendly at both ends Show details
We delivered a car from Sydney to Darwin over 10 days. The trip was fantastic, averaging 400km per day. Stayed in pubs and visited all the sights throughout outback Queensland and Northern Territory. Car was great, comfortable and economical. Booking and pickup were easy and convenient. Payment was easy, I'd recommend taking insurance as a precaution against outback wildlife. An unforgettable journey, I'll be using Imoova again soon. Bill. Show details · 1
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- +7
The Nissan Campervan was simply fantastic. It hummed along from Perth pickup thru WA across the Nullarbor and onto Broken Hill and onwards through outback NSW to arrive at the Brisbane drop off… 11days unforgettable memories made and Australian authentic views and scenery, that felt completely true blue. Our soundtrack was mostly the Oils and INXS… Read more · 1
classics.
The pick up was smooth and service from Mel & Molly in Perth was A1…we had plenty of miles and time to get across the country and the Nissan truly did it easy !!!
Thanks for the opportunity.
Gregory & Sienna
ALWAYS a terrific experience. The IMOOVA staff are very efficient, helpful and thorough. Financially VERY responsible folks. Show details
Great way to find oneway RV relocation deals. We did a move from the factory in Elkhart, IN (16 miles on odometer at pick up) and dropped RV at its first “home” in Salt Lake City (2794 odometer). Only issue I had was with the Imoova booking that indicated balance due was $170. And the RV owner RoadSurver indicated 170 Euro was the balance due to… Read more
keep the booking from being cancelled. My attempts to resolve were met with robo IM responses and emails to real person to Imoova indicated I needed to make contact with RoadSurfer. No phone numbers are available with either company. Chat IM and email were only ways to contact, it seemed. This issue was never resolved for me which was $30 NOT in my favor. In the big scheme of the trip, $30 is not too a big deal - but from the principle Imoova in $’s and RoadSurfer in Euro seems like a fix that should be made.
The trip was awesome, and we saw a lot on the way to Calgary, AB from Elkhart, IN. Stopped in IA to visit mom, Sioux Falls, Wall, Rapid City, SD, Devil's Tower, WY, Billings. Great Falls, MT, and finally Lethbridge, AB. About 2400 miles. Only concern was that I was missing some documents to enter Canada (Indie said they were emailed, I checked… Read more · 1
and no, they weren't). Stuck at the border for over two hours, the docs arrived by email. I asked a month prior, and at pick up. Was told I had everything. A day before I crossed the border, I sent two emails asking for a document, no response. When we were stuck at the border, they did work quickly to solve the problem. It didn't have to be that way. We lost a lot of time sitting at Canadian Customs needing Indie paperwork. But, even with that inconvenience, my wife and I want to do it again, a different route, of course! We were in a Family Select Thor Four Winds 21Z, a 24' Class C with a Ford chassis. Thirsty, but strong. As a couple we had a lot of room, we stayed at RV parks with full hook ups. First time ever in a self contained MH. Loved it!
Latest follow-ups
Motorhome provided was a lesser model and smaller than the one booked. Camper was not ready at booked collection time. Camper was not clean on pick up. Faulty power cable supplied, no level ramps, no connector for hosepipe to refill fresh water, leak from water pump into vehicle floor, service light on dash on, Show details
Follow-up · Support is provided via WhatsApp and a QR code in the vehicle as user manual. The Camper was comfortable however the bathroom was very small, shower curtain sticks to you while trying to shower. The water leak we had made it a daily clean up operation as water leaked all over the floor while using shower/taps. The Camper drove great, however on start up a red light (oil can) and ping sounded which was annoying.
Hello Imoova Team, I booked a motorhome relocation through Imoova from Christchurch to Auckland, which included the motorhome and driver on the Interisland ferry. I did not receive any ferry booking confirmation for 4–5 days. Only after contacting… Read more
your team did I finally receive the booking email of 10th at 9.30pm sailing. I had separately booked same ferry tickets for my wife and disabled daughter. On 9th at 1:30 pm, received an email from Interisland that their sailing had been rescheduled to 2:15 pm on the 10th instead of 9:30 pm. However, Imoova did not inform me of any change to the ferry booking for the motorhome and driver. After landing in Christchurch at 1:15 pm on the 9th, I went to the Britz depot to try to collect the motorhome a day earlier (even with additional charges. because I was unsure about the ferry schedule. Later that evening I rang Imoova 8:45 pm, then Imoova informed me that the motorhome ferry booking had been moved to the 11th at 2:15 pm. This created serious confusion as my family and the motorhome had completely different ferry schedules. 10th morning I drove from Christchurch to Picton and reached ferry 1pm Because my disabled daughter requested that the family stay together as she needs carer, Interisland placed us on standby. Due to the stress and poor coordination, we could not enjoy the trip and had to return the motorhome one day earlier and travel back to Auckland early after wasting big money of flight/ Fuel/Accommodation/ time/ hassle. I have previously used Transfer car relocation services and never experienced such poor communication. This was my first time using Imoova, and despite paying the $49 booking fee, the service was very disappointing. Please review this matter and explain why the ferry schedule changes were not properly communicated. Kind regards, Romesh Shah 0212113797
Follow-up · Vehicle pick up and drop off was smooth. Only the service found poor from imoova about communication of ferry booking and times.
Positive reviews
Great experience overall. The vehicle was exactly as expected, the process was smooth, and customer service was helpful. Everything was handled professionally, and the trip went without any issues. Highly recommended. ⭐⭐⭐⭐⭐ Show details · 1
I recently completed an assignment with Patrick and Harry, and I had an excellent experience throughout the entire process. Both Patrick and Harry were professional, responsive, and supportive from start to finish. Communication was always clear, expectations were well explained, and any questions I had were addressed promptly. Their guidance… Read more · 1
made the assignment smooth and straightforward to complete.
I especially appreciated their professionalism, fairness, and willingness to assist whenever needed. They treated me with respect and ensured that everything was handled properly throughout the assignment.
It was a pleasure working with them, and I am grateful for the opportunity. I would be happy to work with Patrick and Harry again on future assignments and would highly recommend them to anyone looking for a reliable and professional team.
Thank you, Patrick and Harry, for the opportunity and for making this such a positive experience.
— Tushar Sharma
The RV part of the relocation deal was in very good condition (mileage ~50k). Pick-up and drop-off were smooth and we did not have any issue with the vehicle or the relocation process. This was a great experience! Show details · 1
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Negative reviews
the experience driving the van was good, the problem was that they gave us the wrong pick up places (30 minutes away) and the van had lot of small problems and one big (the fridge was not working) when you live in the car you need a functional fridge so that made our travel hard. Show details
The app is good but I had trouble with the car that was not working properly and I had to ask to be payed after completing the relocation. I hope they will improve the app with an automatic payment system and a review system for the rental company.
Exorbitant charges upon returning the motorhome for propane gas (double the price) and for residual liquid in the gray and black tanks ($75 per tank, while gas stations charge $10 for both). In the end, an unplanned loss of $170. Car from the company El Monte. Returned to an El Monte partner company. It's important to point out that this has never happened with other reservations made through Imoova or El Monte. Show details
Recent reviews
Honestly being able to communicate with Harry over email, especially since im not sure if the messaging on Imoova app was working, made life and the whole process way more simple and easy!! Show reply
Customer service was excellent from both Hobart and Darwin teams—friendly and very helpful, especially Deb in Darwin. The bond and payments were handled smoothly, and my bond was returned quickly with no issues. I received a similar motorhome I booked, almost new and in great condition. I used it for a Hobart to Darwin road trip, and it was very… Read more · 1
comfortable and perfect for my needs. Overall, an amazing experience. Even though I went slightly over my km limit, they didn’t charge extra. A dream trip made easy—thank you to the whole team!
Customer service was excellent from both Hobart and Darwin teams—friendly and very helpful, especially Deb in Darwin. The bond and payments were handled smoothly, and my bond was returned quickly with no issues. I received the exact motorhome I booked, almost new and in great condition. I used it for a Hobart to Darwin road trip, and it was… Read more
very comfortable and perfect for my needs.
Overall, an amazing experience. Even though I went slightly over my km limit, they didn’t charge extra. A dream trip made easy—thank you to the whole team!
Had a fiat motor home. It was a reloc for sale and did not have all the usual equipment. Missing, kettle, grey water hose, broom, dust pan and pegs and clothes line. However was picked up and dropped with friendly staff that made it quick and simple Show details · 1
Booking through Imoova was fine; I had a few doubts because the total rental price appeared, but later, customer service informed me that this was only for reference and I paid 1€ per day plus fees. The vehicle was as shown in the photos. The trip between Munich and Lisbon was wonderful, passing through fantastic places like the Alps, small towns,… Read more · 1
and allowing us to experience much of the countryside in various countries. I've already recommended Imoova to our friends.
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Hi Sofia, we do state on our website that 'after… Read more (+1 reply)