Imoova
VerifiedABN: 21106569199424 reviews
- Yes
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- No, I received a worse vehicle
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- No, I received a better vehicle
AI reviews summary
Pros
Verdict
Overall, customers express strong satisfaction with Imoova, praising the platform for offering affordable travel options, user-friendly booking, and mostly smooth vehicle relocations. While the majority of experiences are positive, a subset of reviews highlights challenges related to communication barriers, occasional discrepancies with third-party rental operators, and unexpected fees. Thoroughly reviewing the terms, conditions, and specific depot instructions prior to departure is advised for a seamless trip.
We were happy with Imoova itself, but not with the Awesome Campers relocation. We had to pay a $3,000 bond upfront without any insurance option. We have not come across that with previous relocations. We were not told that the relocation camper did not include bedding. And we were not warned that the Sydney pick up location was a very steep walk… Read more
from the Como rail station and included an extremely steep flights of steps, suitable only for a fit person.
Reviews with attachments
The van had Big bed, amazing kitchen, was good drive Show details
- +1
It was an amazing expérience! We saw a lot of beautiful landscape and sleep very well Show details · 1
It was an amazing experience. Easy access to locations, smooth to drive. This was our home for 6 days and it was a wonderful experience. We have already recommended Imoova to a bunch of our friends and we will see you soon. Show details · 1
I have reviewed the experience in the video. All in all - great! Show details · 1
This was our first time ever renting an RV! Had a great time and we are now addicted and keeping an eye on Imoova for future opportunities. RV was great. Company was great. Only issue was the drop off. The map shows South of Denver Intl. But it isn't there. It's a $60 Lyft away. The address on Imoova was also a little funky and showed two different cities. Alas, awesome experience sans the drop off and we will do it again! Show details · 1
I would use them again. Our booking was simple and the Customer Support was great. We enjoyed our trip so much we signed up to be professional drivers. Show details
Very pleased with our first Immova relocation hire (from Queenstown to Christchurch). Great experience and won't be our last with Imoova. Only a few very minor vehicle faults, but overall a very neat and tidy 6 berth camper. The airport pick up and drop off also worked exceptionally well. Great friendly staff. Show details · 1
The process was simple and easy! We had a great time driving the van across the country. Will do it again. Show reply
- +3
Jeff mum and I chose Imoova mystery car to take to Cairns as mum will not fly and it was so good that we had the Mazda CX3 as my daily driver is a Mazda CX5. This was a very nice car and handled the road to Cairns very well. Thank you Imoova and Redspot cars for this opportunity and I am registered as an Imoova Pro Driver so if you could send a Pro Driver job my way I would greatly appreciate this. Show details · 1
Awesome van to move down. Handover process was thorough and easy. Friendly staff and very user friendly to drive.
It was a great experience. Really enjoyed it. Highly recommend Show details
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Everything was perfect! We had a wonderful experience with Imoova and really enjoyed our trip from Brisbane to Sydney. The campervan was great, and everything was smooth and easy throughout the journey. The only thing that was a little disappointing was the return process. Since we returned the campervan on a Sunday when the office was closed, it… Read more · 1
would have been helpful if we had received clear instructions beforehand on how to return the vehicle when the office was closed.
Apart from that, everything was excellent, and we really enjoyed our Imoova experience. We would definitely recommend Imoova to other travelers!
Rv was on its last legs. Definitely showing signs of use and poor maintenance/repairs. It ran, but cosmetically was really hurt. Bald tires, bad battery, co sensor went off a few times, rubber gaskets around front window started to fly off at 50 mph, not cleaned, bad fridge, smelly, leaky, and found other customer’s things and stains. A strong -1 for indie campers on the US west coast. Really didn’t feel safe. Show details
This relocation was truly amazing. Great car and really easy to book. Thank you to Avis, the rental car company for their kindness. I really recommend Imoova Show details
Latest follow-ups
Absolute wonderfull experiences as a pro driver. would recommend 100% . Back home after a 3500km across canada and already paid ( 2 days after finishing the trip) . The only thing is to have in mind that Imoova is in Autralia and if you are in canada like me, they have 14 hours lag. Show details · 1
Follow-up · As a pro driver no hidden cost. R.v. of 29 feets, f450 v10 is taking gaz a lot. The handover process was so easy.. they just took the r.v. and say goodbye. I received and invoce right after.
Motorhome provided was a lesser model and smaller than the one booked. Camper was not ready at booked collection time. Camper was not clean on pick up. Faulty power cable supplied, no level ramps, no connector for hosepipe to refill fresh water, leak from water pump into vehicle floor, service light on dash on, Show details
Follow-up · Support is provided via WhatsApp and a QR code in the vehicle as user manual. The Camper was comfortable however the bathroom was very small, shower curtain sticks to you while trying to shower. The water leak we had made it a daily clean up operation as water leaked all over the floor while using shower/taps. The Camper drove great, however on start up a red light (oil can) and ping sounded which was annoying.
Hello Imoova Team, I booked a motorhome relocation through Imoova from Christchurch to Auckland, which included the motorhome and driver on the Interisland ferry. I did not receive any ferry booking confirmation for 4–5 days. Only after contacting… Read more
your team did I finally receive the booking email of 10th at 9.30pm sailing. I had separately booked same ferry tickets for my wife and disabled daughter. On 9th at 1:30 pm, received an email from Interisland that their sailing had been rescheduled to 2:15 pm on the 10th instead of 9:30 pm. However, Imoova did not inform me of any change to the ferry booking for the motorhome and driver. After landing in Christchurch at 1:15 pm on the 9th, I went to the Britz depot to try to collect the motorhome a day earlier (even with additional charges. because I was unsure about the ferry schedule. Later that evening I rang Imoova 8:45 pm, then Imoova informed me that the motorhome ferry booking had been moved to the 11th at 2:15 pm. This created serious confusion as my family and the motorhome had completely different ferry schedules. 10th morning I drove from Christchurch to Picton and reached ferry 1pm Because my disabled daughter requested that the family stay together as she needs carer, Interisland placed us on standby. Due to the stress and poor coordination, we could not enjoy the trip and had to return the motorhome one day earlier and travel back to Auckland early after wasting big money of flight/ Fuel/Accommodation/ time/ hassle. I have previously used Transfer car relocation services and never experienced such poor communication. This was my first time using Imoova, and despite paying the $49 booking fee, the service was very disappointing. Please review this matter and explain why the ferry schedule changes were not properly communicated. Kind regards, Romesh Shah 0212113797
Follow-up · Vehicle pick up and drop off was smooth. Only the service found poor from imoova about communication of ferry booking and times.
In-depth reviews
Overall great experience with Cruisin (despite a stressful moment at drop-off) Moving around in the Freecamp Van was an incredible experience. The vehicle was in excellent condition, highly comfortable, and fully functional. Beyond the clear explanation given by the staff member who handed us the keys in Brisbane, the user manual provided for all… Read more · 1
the onboard equipment is top-notch. On top of that, they have online video tutorials to help clarify anything you might miss.
The pickup process was quick and pleasant. The staff member was very polite, friendly, and happy to answer all our questions.
However, we experienced an issue during drop-off. Despite caring for the van as if it were our own and driving with extreme caution, we were told that the rear left wheel guard was damaged with scratches. These marks looked like routine washing wear and had no trace of paint or friction from anything we could have hit. They were virtually impossible to spot in the initial condition report photos. In the end, after zooming in significantly on the check-in photos, I was able to identify the two fainter marks and we reached an agreement, though it did create an unnecessarily tense moment.
All in all, it was still a very good experience and we are now looking forward to the prompt return of our bond!
I rented a relocation campervan through Imoova with Cruisin Motorhomes from Hobart to Brisbane. The van was a brand new build - it had the new car smell and everything worked perfectly. The customer service at the Hobart Cruisin Motorhomes branch was rather slow and confusing. However the service and reception at the Brisbane branch was… Read more · 1
exceptional.
I did not have any problems during my trip and return of the van was easy and quick. Just the usual return with a full tank, empty toilet, empty grey water and take all your belongings.
I was able to use a debit card for the bond and had been informed from the start that the return will take 10 - 14 days. Cruisin Motorhomes also booked my ticket for the Spirit of Tasmania ferry which was smooth and seamless.
Just ensure to read the rental duration and inclusions prior to committing to a rental as not all the rentals have time for you to stop and see the sights. The imoova website was great at giving enough information about the bond and dates prior to booking so I was able to make an informed choice.
I was disappointed with the whole experience. It actually resulted in a dangerous situation where I was exposed to toxic fumes. I believe the customer support received from both Imoova and the actual Van company was abysmal, leading to those dangerous situations. It started when the pickup address on Imoova and on the IndieCamper company was… Read more
wrong. They had moved to a different location well over 20 minutes away. It took me an hour to be informed of this in the 45degree heat. It also incurred extra costs. Then, upon arrival, I was given a different van than the one listed online. I was told that my original van was not available, so they were giving me this one. The switch was not documented on my account, so I had no instruction manual or help for the different model. I believe this van had been set aside for repairs and was in no state to be driven. It came with no registration. The front tire was bald, which is extremely dangerous when you are supposed to drive it across the country. It got so bad I had to bring it to a tire shop and get them to change it. The van was given to me with no house/leisure battery and no key to the water tank. So I had no access to water and could not use anything around the van until plugged in (or so I was told by the depot team). Once I finally plugged it in (and had to purchase myself the missing key), the truth appeared. The inverter was broken, and the battery was defective, which they knew all along. When plugged in, the house battery would overheat and offgas, leading to the emission of toxic fumes in the cabin. It got so bad over the nights I was exposed that it reached a point where the air had a horrible odor, and the CO/Propane alarm would go off every 5 minutes. We were just unable to use the battery.
I started contacting support on day 2/12 of this trip. I told them about the inverter and battery issue (I even stopped at a mechanic who confirmed it and advised them to make an appointment with a mechanic further along, as this part needs to be ordered). Service kept going in circles. I told them the issue and that I would be in Denver on a given date 3 days ahead of time. They could have scheduled either an appointment or changed vans. For the next three days I contacted them repeatedly to make sure they were setting some things up/ warning the depot I was coming. Nothing was done. I had to keep driving to meet the deadline. Without a battery, and had to stop to replace the tires as already mentioned. I am flabbergasted at how dangerous the whole experience was and how little anyone at the service center cared.
I do not recommend Indie Campers and given their online reputation it is a shame (and dangerous) that Imoova works with them. Would not do again.
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Positive reviews
Amazing experience! The Class C Large motorhome was very easy to drive, even for a first timer. Automatic transmission, clean, and well-maintained. Pickup in Langley was super fast and the staff was very helpful. Driving to Seattle was smooth and easy. Highly recommend! Show details · 1
Honestly, the idea and concept are fantastic and I love the option of doing this. I just did my first one and I thought it was good… when it worked. Picking up my rental was a nightmare, there was no physical desk for the vendor themselves and… Read more
contacting imoova isn’t exactly easy. There’s a chat you can use but it states 1 business day response time which is not helpful when you are there trying to pick up. I wish they had a dedicated support line that can get you in contact or contact the vendor themselves to assist. This isn’t imoova’s fault but it does impact the experience itself.
The relocation itself was very harsh on the kilometers given so I would highly recommend anyone considering it to map it out. I had 20ish km to spare and I only stopped for gas a few times. Also it wasn’t disclosed till I got the car but the car only took 95 petrol which added to my trip costs. Would’ve been nice if that was disclosed beforehand honestly.
Drop off was odd as well with no signage and a random man waving at me to park in a spot. I also didn’t enjoy emailing important documents to a company, just felt sketchy. Imoova should play a bigger part and be the liaison more imo.
All in all, it’s not a bad set up and the idea is great. I’d recommend it to my friends, provided they are a bit more safer or cautious than I was as to avoid the stingy km issue and the pick up issue.
Follow-up · Car features were nice, it was a newer car so we appreciated that. We got it with a full tank of gas and returned with a full tank. The car was not clean, there was like coffee dried in the center console which wasn’t super nice. Everything else was fine, it almost seemed like someone used a barely damp wipe on everything but that one spot. I… Read more
Seamless rental. Drove the ute from Newcastle to Canberra via a very indirect route, taking in the scenery I wanted to see. Pick-up and drop off through Europcar was very, very easy, and check in staff were exceptionally helpful. Show details · 1
Follow-up · The rental could have been extended if needed, but was not. Fuelling the ute waa simply paying for the diesel, as explained at check-in. The ute was 100% tidy and clean as expected on pick-up.
Negative reviews
Water had an airlock. Electricity need a reboot. UBS port completely broken. Door inside camper broken off. Had to visit Christchurch drop off to reset whole system. Heating wasn’t working. Couldn't do freedom camping and had to pay extra to stand at holiday parks because of that. Not all keys supplied. Couldn’t open or lock outside doors. Show details
Imoova was not very communicative. I had to call Travelers Autobarn and book with them directly. Imoova said the rental had a shower, and bathroom and that was not the case. I also had to upgrade to get simple things like a radio dial and I was not aware of the pet fee. I didn't hear any confirmation from imoova.
We were "upgraded" with an offer of an additional $100 fuel reimbursement so accepted - unfortunately the vehicle had a busted alternator! (as well as a half empty LPG tank and 3/4 fuel tank) Day one we thought it was a flat battery when van wouldn't start but after the third loop and 45 mins later with contact centre and breakdown service it… Read more
started so we continued our trip but with no fridge, radio, power etc while driving (only if we plugged in at a site) Then on day 4 the battery light came on and stayed on while we were driving, luckily there was a garage still open in a small town that identified the alternator was shot and needed replacing. So another 30 mins on the phone with contact centre and breakdown service, to not get vehicle towed and us stranded and unable to catch ferry the next day, they give the garage the green light to fix and 3 hours later we were on our way in the dark for a late check in to have missed out on our campsite spot but still managed to park up onsite and get some sleep before heading to the ferry. All of this put quite a damper on the trip as we didn't feel the vehicle was reliable. This is the 2nd time we have used Jucy and the 2nd time we have had issues with the vehicle being broken. I don't think we will be back to use Jucy again in the future. Only because of the unreliability of their vehicles.
Recent reviews
I really enjoied road trip from Brisbane to Cairns. I would like to propose few points to improve app. 1. 1. real time update location 2. No of KM driven real time update. Show details
This trip went very well, was an opportunity to head well north of Auckland to check out a vehicle, catch up with friends in Warkworth, drop the car back to Auckland Airport & coach home to New Plymouth, hoping to get the opportunity again. Show details · 1
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