Imoova

Booked a campervan relocation through Imoova and ran into several inconsistencies. The bond and liability figures advertised on the listing (CA$1,200 / CA$1,500) turned out to be roughly double what the actual supplier, Roadsurfer, applies (CA$2,200 / CA$4,500). The return address on the documents I got from Imoova also didn't match the drop-off… Read more

address Roadsurfer had on file for the same booking.

Reaching an actual person at Imoova support has also been difficult — most of my attempts got generic, automated responses rather than a real reply. If you're booking through Imoova, I'd recommend double-checking every detail — bond, liability, and pickup/return addresses — directly with the supplier before relying on the listing page.

Seamless rental. Drove the ute from Newcastle to Canberra via a very indirect route, taking in the scenery I wanted to see. Pick-up and drop off through Europcar was very, very easy, and check in staff were exceptionally helpful. Show details

Overall great experience with Cruisin (despite a stressful moment at drop-off) Moving around in the Freecamp Van was an incredible experience. The vehicle was in excellent condition, highly comfortable, and fully functional. Beyond the clear explanation given by the staff member who handed us the keys in Brisbane, the user manual provided for all… Read more ·  1

the onboard equipment is top-notch. On top of that, they have online video tutorials to help clarify anything you might miss.

The pickup process was quick and pleasant. The staff member was very polite, friendly, and happy to answer all our questions.

However, we experienced an issue during drop-off. Despite caring for the van as if it were our own and driving with extreme caution, we were told that the rear left wheel guard was damaged with scratches. These marks looked like routine washing wear and had no trace of paint or friction from anything we could have hit. They were virtually impossible to spot in the initial condition report photos. In the end, after zooming in significantly on the check-in photos, I was able to identify the two fainter marks and we reached an agreement, though it did create an unnecessarily tense moment.

All in all, it was still a very good experience and we are now looking forward to the prompt return of our bond!

I rented a relocation campervan through Imoova with Cruisin Motorhomes from Hobart to Brisbane. The van was a brand new build - it had the new car smell and everything worked perfectly. The customer service at the Hobart Cruisin Motorhomes branch was rather slow and confusing. However the service and reception at the Brisbane branch was… Read more ·  1

exceptional.

I did not have any problems during my trip and return of the van was easy and quick. Just the usual return with a full tank, empty toilet, empty grey water and take all your belongings.

I was able to use a debit card for the bond and had been informed from the start that the return will take 10 - 14 days. Cruisin Motorhomes also booked my ticket for the Spirit of Tasmania ferry which was smooth and seamless.

Just ensure to read the rental duration and inclusions prior to committing to a rental as not all the rentals have time for you to stop and see the sights. The imoova website was great at giving enough information about the bond and dates prior to booking so I was able to make an informed choice.

I was disappointed with the whole experience. It actually resulted in a dangerous situation where I was exposed to toxic fumes. I believe the customer support received from both Imoova and the actual Van company was abysmal, leading to those dangerous situations. It started when the pickup address on Imoova and on the IndieCamper company was… Read more

wrong. They had moved to a different location well over 20 minutes away. It took me an hour to be informed of this in the 45degree heat. It also incurred extra costs. Then, upon arrival, I was given a different van than the one listed online. I was told that my original van was not available, so they were giving me this one. The switch was not documented on my account, so I had no instruction manual or help for the different model. I believe this van had been set aside for repairs and was in no state to be driven. It came with no registration. The front tire was bald, which is extremely dangerous when you are supposed to drive it across the country. It got so bad I had to bring it to a tire shop and get them to change it. The van was given to me with no house/leisure battery and no key to the water tank. So I had no access to water and could not use anything around the van until plugged in (or so I was told by the depot team). Once I finally plugged it in (and had to purchase myself the missing key), the truth appeared. The inverter was broken, and the battery was defective, which they knew all along. When plugged in, the house battery would overheat and offgas, leading to the emission of toxic fumes in the cabin. It got so bad over the nights I was exposed that it reached a point where the air had a horrible odor, and the CO/Propane alarm would go off every 5 minutes. We were just unable to use the battery.

I started contacting support on day 2/12 of this trip. I told them about the inverter and battery issue (I even stopped at a mechanic who confirmed it and advised them to make an appointment with a mechanic further along, as this part needs to be ordered). Service kept going in circles. I told them the issue and that I would be in Denver on a given date 3 days ahead of time. They could have scheduled either an appointment or changed vans. For the next three days I contacted them repeatedly to make sure they were setting some things up/ warning the depot I was coming. Nothing was done. I had to keep driving to meet the deadline. Without a battery, and had to stop to replace the tires as already mentioned. I am flabbergasted at how dangerous the whole experience was and how little anyone at the service center cared.

I do not recommend Indie Campers and given their online reputation it is a shame (and dangerous) that Imoova works with them. Would not do again.

Took a while to pick up vehicle, but once picked up, the staff was thorough in going over the vehicle. It was great to receive fuel rebate. It should be encouraged to have an additional driver at no cost as it helps with safety/tiredness of drivers. It would be good for an extra day at no cost too. The vehicle was in great condition and decked out… Read more

well. The plates fell down the back of the draw due to the microwave plate being under them lifting them to a height greater than the back of the draw. I managed to find two more that had been down the back from earlier rentals. It was easy and much quicker to return. The bond and payments were handled well. Thanks.

Imovva are so easy to work with and there communication is amazing, always making sure you have all the information you need for the vehicle and where it needs to be picked up and dropped off Show details ·  1

Very much enjoyed the trip. Would enjoy another motorhome adventure. Will certainly use again. The fact sheet detailing use of the camper was missing. Would have been useful. Show details ·  1

I rarely leave bad reviews, but this one made me very angry. Really bad customer service. I wouldn't recommend using this company. I booked a car with them, but when I had to cancel due to a personal issue, they didn't refunded anything, not even 50% or 15% of what I paid. I also cancelled just six minutes after receiving their booking… Read more

confirmation email. I understand that it's their policy, but because of this experience, I won't be using them again or recommending them to anyone.

Their cancellation policy shows zero flexibility. There are other companies with much fairer policies. At the end of the day, it should be a win-win. Don't forget that customers are also doing them a favour by helping relocate their cars.

The app is good but I had trouble with the car that was not working properly and I had to ask to be payed after completing the relocation. I hope they will improve the app with an automatic payment system and a review system for the rental company.