Reviewer Photos & Videos
Delay after delay and quality was disappointing
I left an in-depth google review but it seems the store have turned off their google reviews currently. I waited months and months for a cot and change table that I was as assured would arrive in July. Customer services was really disappointing and I had to consistently chase up to find out where the furniture was after each delivery date I was told was passed. Once I received the furniture it was actually cracked and dents were visably painted over.
Lovely furniture horrible delivery timelines and customer service
I ordered a cot in January for delivery after April and added a chest of drawers for delivery in June. Updates on shipping times became less regular as the months rolled on. Last week, without warning, a courier arrived one afternoon at 5pm (great time with 3 month old and a 3 year old!) delivering the cot and drawers. Only they were the wrong drawers. A week of asking what was going on passed and another unannounced knock on the door from a courier saying he is here to collect three parcels. Apparently our drawers will be delivered later today, I won't hold my breath.
Its a shame - 4 years ago we had a wonderful experience when we bought our son's nursery furniture.
- Online store
great quality furniture
I ordered two king single beds for my kids and love the quality. The eden is so pretty in person, my daughter loves it! The beds were so easy to put together I could even do it al by myself.
Our new Georgia cot has just arrived and it might just be the most beautiful thing I have ever seen
- Online store
Great service and great products!
I bought the Estelle side table for my daughters room. And I wish I had of bought it for myself! It's such a nice piece for her room and I love that it has draws! So hard to find stylish bed sides with storage. It looks super luxurious and the finish on the side table is perfect. Whenever I had any questions about the order I was always made feel at ease.
- Online store
Over the moon!
I am in LOVE with the teeny cot and changer I picked up through Incy. I had been looking at the range ever since I found I was pregnant and was a little skeptical after reading reviews but am glad I went with my gut and went ahead with the teeny, the quality is amazing! The team members were super lovely and really helped me. :)
- Online store
The Ralph bed is GREAT!!
Really happy with my decision to buy our son the Ralph bed. The quality of the bed is superb, the assembly was super easy and we love the adjustable height for when our son gets older. My favourite part is the matte finish, it looks great!
Beautiful furniture, friendly service
Wow we have just set up our nursery with our beautiful Georgia cot and change table. They are absolutely stunning and even more beautiful in real life. There was a slight delay with our order but the Incy team were so helpful and communicated with us throughout the process. I HIGHLY recommend!
- Online store
Lovely Furniture and Team
I have only ever had really positive experiences whenever I shop with incy. The products are beautiful and amazing quality. The staff are always so lovely and helpful, a special thank you to Plezi for all your help with my most recent purchase (Eden single bed) Its simply stunning!
- Online store
Poor customer service and no information shared
I purchased a nursey package for $2400 on 23.2.21 to be told i would recieve estimated time of arrival and updated tracking after the month of may.
I have been waiting very long for this if I had known it would be such a delay I would never of purchased it!
I would feel less frustrated should I have been provided with an estimated time of arrival and tracking. I have asked for this several times and no one has provided this.
A few emails to me saying they would give me a call and never bothered to call me as they promised.
My baby will be h...ere soon and I am left with nothing for her. As a single mother abandoned during my pregnancy I need to have things in order to be the most prepared I can for my babies arrival and this has been an additional stressor I really didn't need!
The most beautiful products
I purchased the Georgia cot and Lucy change table for our soon to arrive baby. I cannot believe how beautiful it is, I keep walking into the nursery and just admiring it. The order was delayed due to covid but Incy was so great at keeping us updated on any delivery date changes, It was worth the wait!
Great service and products!
Ordered an Eden bed on Monday. It got delivered the following day. Assembly was a breeze and customer service was superb! Thanks Incy team x
Loved my sybilla bed and ottoman!
Highly recommend Incy Interiors. Bought the sybilla bed and ottoman for my daughter. She loves it! Great service - delivery was a breeze!
Obsessed with the NEW cot!
We're so thrilled with the delivery of our Maxwell cot in white. It's so perfect for our little girls room. It feels sturdy and so safe and look forward to her having many sleeps in here! The INCY team kept me up to date with the timing of our delivery.
Thanks Incy, look forward to updating her into one of your 'big girl' beds!
I pre-ordered an Oscar Cot, toddler bed adapter kit and mattress 11th September 2020, the delivery date was show to be “after 15th November”.
I received the mattress and adapter kit 18th December. I waited until after the Christmas break assuming that the last item (the cot) would only be days away but it never arrived.
29th December I first contacted Incy about the missing cot and have been fobbed off ever since. It has now been 7 weeks of emails to Incy to follow up on this and I am yet to receive a straight answer, a sincere apology or an...y offer of compensation. I was told on 13th Jan that they were receiving another shipment the next week and that the cot would be sent “as a priority” and that I would receive a new tracking number once sent, but have now not heard anything in 4 weeks and had the email sent last week ignored. I ordered these items early on in my pregnancy in hopes of being able to set up my first babies nursery with plenty of time to spare. I am now 7 days from my due date and have a mattress on the floor and an adapter kit for a cot that has disappeared into thin air. We invested nearly $1000 on this order, buying from a small Australian business and have been extremely disappointed.
Questions & Answers
I have a "Clancy" cot which I purchased secondhand. When the cot is assembled with the base in level 2 (highest position) the base/mattress is rocking when baby rolls or any weight is in it. Can you please tell me how to rectify this issue? We have used the fixing flatbon each corner, is this incorrect?? If so, how does the base fit in when in level 2?
We are using the instructions for the "Ellie" cot as cannot source the "Clancy" - I assume they are the same just different colours?
Many thanks !
It sounds like you haven’t assembled the cot correctly as the mattress base doesn’t move at all when assembled right. Can you please send through photos to firstname.lastname@example.org and we can advise on how to assemble properly? X
We have just attempted to put together our Georgia cot and it seems that the dowels are too big/holes too small which means we cannot put on one whole side of the cot without forcing it and potentially breaking it. Has anyone else had this problem?? We are not sure what to do...
This isn't an issue we have experienced but if you send through pictures to email@example.com we can have a look at it for you. Alternatively if you give us a call or 0428 830 630 we can talk you through the set up.
Hi there, can you tell me what the slats are made from in the Polly bed? Any MDF used?
Hi! Apologies for the late response. Our slats are bamboo with an MDF outer.
Get an answer from our members and Incy Interiors representatives
|Category||Online Shops, Mother & Baby Shops and Furniture Shops||Mother & Baby Shops, Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom and Mattresses||Bedroom and Mattresses|
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