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Infiniti Telecommunications

Infiniti Telecommunications

4.5 from 88 reviews

Reviews

4.5

88 reviews
5
(73)
4
(5)
3
(0)
2
(0)
1
(10)
  • Product Quality
    4.4 (16)
  • Return Claim MadeYes (0) · No (13)
  • Customer Service
    4.3 (15)
  • Warranty Claim MadeYes (1) · No (11)
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Sonia Ferlauto

Sonia FerlautoSydney, NSW

  • 5 reviews
  • 2 likes

ROLLS ROYCE SERVICE!!

published

I had the pleasure with dealing with CRAIG S. He was so helpful and understanding to my needs. I would highly recommend this company for its professionalism and in addition saved me money and time and nothing was a problem. Ive never been so excited with my telephones and new plan!! Thank You so much.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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Business phones have been down for over 24 hours

published

Have tried contacting the technical department now at different times over the last 24 hours. I have been on hold now for a total of 4 hours over 3 phone calls and no one ever answers. Funny how the sales team answers in 30 seconds. My advice avoid the company.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
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Service request from Infiniti Telecommunications

published

My request for assistance was received very courteously and efficiently and within minutes it was acknowledged by a follow up call. I was then advised that a technician would come to my office the same day and investigate the problem.
I cannot speak too highly of the courteous and professional assistance that was given to me by Carlos, the technician. He was able to resolve the matter and guided me through many features of the phone system I was not aware of.
Thank you Infiniti Communications.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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Sandra Dsouza

Sandra DsouzaGreater Melbourne (Metropolitan), VIC

Good communication and great support

published

Thank you for accommodating my need to have a technician start early at 7 am to avoid business disruption. Scott arrived on time and as usual ( he has attended our office in the past) was fantastic. His customer support is remarkable, he knows what he is doing and did not need any guidance.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Shay

ShayCanberra 2600, ACT

Am I dreaming?

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
Warranty Claim MadeNo
Product PurchasedUCP100
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Z-CARD

Z-CARDSydney, NSW

Very Impressive

published

A1 service nd response in a crisis. Phone system went down and within 2 days I was up and running. No need to look elsewhere these guys have you covered!

Customer Service
Product Quality
Stewart

StewartGreater Melbourne (Inner), VIC

Prompt customer service!

published

Our phone system control box blew up on Tuesday at lunchtime in Melbourne. A new part was ordered from Sydney and was installed and back running by Thursday afternoon. I couldn't be happier with the service response. Darren the engineer squeezed our job into his day, and nothing was too difficult for him. We don't even have a service contract and the system is years old. Neither of these things were a problem.

Customer Service
Product Quality
Jess

JessVictoria

Immaculate Service

published

Gavin was incredibly helpful. He not only fixed the problem we were having RE: phone diversions, but also explained the process in detail & ensured that I'd be able to make the changes necessary in the future. His customer service is well above average. Thanks so much! :)

Customer Service
Product Quality
Return Claim MadeNo
Hcr R.

Hcr R.Sydney Surrounds, NSW

Amazing Service, quick, efficient & knowledgeable!

published

Amazing service! Nothing that was asked was too difficult. Great turn around time from initial call to support technician coming out to our site. Highly recommended for any future customers.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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Great Service

published

Great service, with our new phone system and nbn, the technician was extra helpful with all our questions, and helping the set up which we wouldn't know how to do.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Purchasednbn
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Narelle

NarelleGreater Melbourne (Outer), VIC

Thankyou to Scott, Garath and Darren for such wonderful service ,

published

A huge thankyou for the very prompt and professional service that Garath, Scott, and Darren provided when our hot water system burst - directly onto our new phone system! The team organised a new phone system to be installed within 24 hours. The service was wonderful, and we are very thankful for all of their help.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Carolyn

CarolynGreater Melbourne (Outer), VIC

Great Customer Service and technical advice!

published

Thanks to Scott the technician who installed our new PABX system and updated our phone settings. This has made my job a lot easier as the settings make sense and are uncomplicated. Yeh!
I was reassured of support if needed and everything was explained in a friendly manner.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMain Office
Warranty Claim MadeNo
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Scott thank you for your professionalism and great customer services

published

VIC - within an hour we had all our new phones systems up and running smoothly. Very easy to use phone system, very happy thank you again for your excellent service

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Jason Heaney

Jason HeaneySydney, NSW

Terrible experience I would NOT recommend using this company

published

We signed up for a new phone system for our small business prior to Christmas. 3 months later we have not been able to get a date for installation or update on what is happening. The tell you it is a local service team but when you call you are immediately transferred to Manila where you cannot seem to get any answers. Despite calling many time no one returns your calls. If you are considering them I would advise you to a customer reference to speak to and not believe the reviews posted.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Laurie Hodgson

Laurie HodgsonGreater Melbourne (Outer), VIC

Outstanding

published

From the moment I made my inquiry about a replacement telephone system to the time of installation the service was outstanding. Compared to other quotes Infiniti Telecommunication were extremely competitive. I was kept fully informed at all stages of the process. Garath, Pete and Darren could not have been more accommodating. We now have a new system installed and all our staff are extremely please with its operation. Thank you for a good well done!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedInfinity Primus II PS-8
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When my regular company was no help Infiniti fixed the issue

published

Hi,

I had a technical issue with my telephone system that they seemed incapable of fixing. Infiniti had a technician with me within about 24 hours and the issues was solved very quickly after that. They were very helpful and friendly to deal with.

Scott - LEGENDARY SERVICE

published

Scott was really great to deal with. He was on time, he got the job done quickly, and with minimal fuss or disruption. He rectified issues we've been battling for months. Friendly, professional, conscious that we're trying to run a business and worked around us. Not a single complaint from us, exceptional service. Will request Scott to be our go-to guy in future.

Fantastic Service!

published

I was in a panic with phones that weren't working and a business to run. Every person I spoke or emailed with were friendly, professional and able to explain everything including costs. The turn around to fix the problem was prompt and efficient. Exactly what I needed!
Thankyou to everyone at Infiniti, you did an amazing job!

Excellent friendly service.

published

I found Infinity very easy to contact and they had the technician connect remotely to fix the problem quickly and efficiently.
I would highly recommend them to anyone.

Leanne

LeanneNorwest

Fantastic Service

published

We were not a customer of Infiniti, I was initially looking for advice on our current phone system and they were very helpful on the phone, very prompt to site and quite knowledgeable and helpful on our system issues and requirements.
We are now in the process of moving our phone and NBN plan to their telecommunications arm SpringCom, which has been a very pleasant experience so far, compared to the problems we have had with our current provider.
Would highly recommend Infiniti.

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