Infiniti Telecommunications

Gone down hill – When our small business first joined up with Infiniti everything was great, even dealt with English speaking Techos etc. We have had ongoing issues for months and months now, each Techo has a different name, a different accent which makes them hard to understand at times. We have been through every troubleshoot possible I believe including posting… Read more

the whole phone system back to them to check; and this goes around and around as I get a new Tech to speak with. Happily debit your account each month but when you make a request ie: new handset etc no one wants to respond. We actually don't have any service with them at the moment, our handset is diverted to one of our mobiles and has been for some time luckily, as the handset says network unavailable, been like that since Jan 2022. Generic emails come if you miss a call from them. When you respond to those emails they obviously don't read them properly as no one ever responds to your question/comments. Often when they phone you it rings twice then they hang up and send another email claiming they have been trying ever so hard to get in contact. We are fed up with being told troubleshooting needs to go further. The service provided both Techo and Phone is NIL, the hardware is plastic-y, looking at changing provider, just reading up on options now; HOPEFULLY we can find a better service soon

ROLLS ROYCE SERVICE!! – I had the pleasure with dealing with CRAIG S. He was so helpful and understanding to my needs. I would highly recommend this company for its professionalism and in addition saved me money and time and nothing was a problem. Ive never been so excited with my telephones and new plan!! Thank You so much. Show details

Business phones have been down for over 24 hours – Have tried contacting the technical department now at different times over the last 24 hours. I have been on hold now for a total of 4 hours over 3 phone calls and no one ever answers. Funny how the sales team answers in 30 seconds. My advice avoid the company. Show details

Am I dreaming? – If the level of customer service I have experienced as a SMB Infiniti customer could be replicated by other businesses, the world would be a better place. Nothing is too much trouble for these guys. They are so friendly, helpful, professional, and have gone above and beyond for us time and time again. Infiniti took the time to educate us about… Read more

the best PBX for our business. The were competitively priced. Even down to the little things like cable management, they just aced it. Infiniti even mailed out a USB drive in advance with our config on it in case a different service tech arrived on the install day.

I cannot recommend them highly enough. I have to pinch myself... am I dreaming? Or is Infiniti really in the Telecommunications industry?

The best part is it seems to be cultural thing, not just reliant on a single super employee. The entire Infiniti team is like that. From reception, account managers, to the amazing service techs. Shout out to Garath, Carlos, Scott, Darryn, and Elizabeth. Thank you!

Finally, if Infiniti recommend using SpringCom as a Telco provider, do it. They are equally as helpful and professional. Thanks to Jon for the many hours of hand holding.

I have NEVER experienced such wonderful customer service from another services industry. Keep it going!

Awesome response time and support!! – Our business phone system and we were unable to receive or make calls externally. We weren't even able to call internally. We're a medical centre, so you can appreciate the importance of having a phone system for our Doctors and nursing staff! We searched the internet and found 'Infiniti' who had knowledge and experience with our particular phone… Read more

system.

It was well after 5pm, but to my surprise someone actually answered the phone. I was advised to send an email through and someone from Infiniti would contact me the next day. I thought..."ok, whatever"

At approximately 905am the very next morning, I received a call from Infiniti who walked me through what needed to be done, which was basically a reboot of our system. I was on the phone with them for 30 or so minutes, got the business done and.......no charge!!

We intend to use Infiniti as our 'trouble shooter techy' from now on. I recommend this company because of their service, their response time and professional manner in which they conducted themselves with us.

So far so good, I am happy – Excellent service from A - Z. Australian base customer support. After being burnt by COMMANDER, the first thing I always asked was, "is your tech support based in Philippines/ India or local?". Their service was local, which ticked my box. I have moved my platform from ISDN (PBX) to VOIP (hosted PBX) since my area is NBN ready and I found… Read more

SpringCom to be very professional with their follow ups and updates on their progress. I also found them ethical because they apply credits back to my account since my numbers have not been ported from COMMANDER (as long as I don't use the phones to call out) - which was a fair and reasonable practice to do. Their VOIP rates were slightly dearer than the competitors but compared with the ISDN platform (that I have been paying), it was half the price - so I am happy. Furthermore, after being burnt by a company offering cheap rates e.g Commander, I would analyse a Telco company closely before signing a 24 months contract. I have signed the Contract with SpringCom early this year, but only officially commence the service in April due to Porting issues. so far, no problem and no complaint and I believe it is due to their customer support - which I found most of them to be competent, well trained and has great communication skills. 5 Stars! now hoping they can keep up with the good work!

Update: 9/7/19 Their Level 1 support has been offshored, and their call center consultants may not understand your needs and they may even communicate your needs/ requests differently to their Level 2 tech support. Hence, if you're the boss of the company, you may be frustrated having to explain in simple terms your phone issues. After 8-10 mins on the phone they will then decide to divert you to Level 2 support (based in Australia), your requests would then be resolved.

Service request from Infiniti Telecommunications – My request for assistance was received very courteously and efficiently and within minutes it was acknowledged by a follow up call. I was then advised that a technician would come to my office the same day and investigate the problem. I cannot speak too highly of the courteous and professional assistance that was given to me by Carlos, the… Read more

technician. He was able to resolve the matter and guided me through many features of the phone system I was not aware of. Thank you Infiniti Communications.

Good communication and great support – Thank you for accommodating my need to have a technician start early at 7 am to avoid business disruption. Scott arrived on time and as usual ( he has attended our office in the past) was fantastic. His customer support is remarkable, he knows what he is doing and did not need any guidance. Show details

Very Impressive – A1 service nd response in a crisis. Phone system went down and within 2 days I was up and running. No need to look elsewhere these guys have you covered!

Terrible experience I would NOT recommend using this company – We signed up for a new phone system for our small business prior to Christmas. 3 months later we have not been able to get a date for installation or update on what is happening. The tell you it is a local service team but when you call you are immediately transferred to Manila where you cannot seem to get any answers. Despite calling many time no… Read more

one returns your calls. If you are considering them I would advise you to a customer reference to speak to and not believe the reviews posted.

This was a Bad experience for me – The system we purchased couldnt work due to extremely poor internet services subscribed to in the package. The customer support was local and good. But the problems with internet speeds were never solved despite spending hours on the phone and meeting technitians. To cut a long story short, I ended up having to go back to landlines and my old… Read more

provider as my business was suffering. The whole experience was stressfull and costly and ended in the same place it started. I would rather not review business online. But if it helps someone make an informed decision, it would be worth it.

The worst customer service ever experienced – We purchased business internet and VoIP phone connection from Infiniti. 5 months and multiple 'technician' visits later, neither services is up and running and there has been no follow up. In the meantime, they have attempted to charge us for these services, despite the fact that they are not operational. We have to call them to follow up on… Read more

status (no pro active after sales follow up). We have now had contact with Telstra, AAPT, Springcom and Infiniti, each of whom points the finger to another party. Zero support from the sales team at Infiniti who have passed the job on to a subsidiary, Springcom.

Prompt customer service! – Our phone system control box blew up on Tuesday at lunchtime in Melbourne. A new part was ordered from Sydney and was installed and back running by Thursday afternoon. I couldn't be happier with the service response. Darren the engineer squeezed our job into his day, and nothing was too difficult for him. We don't even have a service contract and the system is years old. Neither of these things were a problem.

Immaculate Service – Gavin was incredibly helpful. He not only fixed the problem we were having RE: phone diversions, but also explained the process in detail & ensured that I'd be able to make the changes necessary in the future. His customer service is well above average. Thanks so much! :)

Amazing Service, quick, efficient & knowledgeable! – Amazing service! Nothing that was asked was too difficult. Great turn around time from initial call to support technician coming out to our site. Highly recommended for any future customers. Show details

Great Service – Great service, with our new phone system and nbn, the technician was extra helpful with all our questions, and helping the set up which we wouldn't know how to do. Show details

Thankyou to Scott, Garath and Darren for such wonderful service , – A huge thankyou for the very prompt and professional service that Garath, Scott, and Darren provided when our hot water system burst - directly onto our new phone system! The team organised a new phone system to be installed within 24 hours. The service was wonderful, and we are very thankful for all of their help. Show details

Great Customer Service and technical advice! – Thanks to Scott the technician who installed our new PABX system and updated our phone settings. This has made my job a lot easier as the settings make sense and are uncomplicated. Yeh! I was reassured of support if needed and everything was explained in a friendly manner. Show details

Scott thank you for your professionalism and great customer services – VIC - within an hour we had all our new phones systems up and running smoothly. Very easy to use phone system, very happy thank you again for your excellent service Show details

Outstanding – From the moment I made my inquiry about a replacement telephone system to the time of installation the service was outstanding. Compared to other quotes Infiniti Telecommunication were extremely competitive. I was kept fully informed at all stages of the process. Garath, Pete and Darren could not have been more accommodating. We now have a new… Read more

system installed and all our staff are extremely please with its operation. Thank you for a good well done!

When my regular company was no help Infiniti fixed the issue – Hi, I had a technical issue with my telephone system that they seemed incapable of fixing. Infiniti had a technician with me within about 24 hours and the issues was solved very quickly after that. They were very helpful and friendly to deal with.

Scott - LEGENDARY SERVICE – Scott was really great to deal with. He was on time, he got the job done quickly, and with minimal fuss or disruption. He rectified issues we've been battling for months. Friendly, professional, conscious that we're trying to run a business and worked around us. Not a single complaint from us, exceptional service. Will request Scott to be our go-to guy in future.

Fantastic Service! – I was in a panic with phones that weren't working and a business to run. Every person I spoke or emailed with were friendly, professional and able to explain everything including costs. The turn around to fix the problem was prompt and efficient. Exactly what I needed! Thankyou to everyone at Infiniti, you did an amazing job!

Excellent friendly service – I found Infinity very easy to contact and they had the technician connect remotely to fix the problem quickly and efficiently. I would highly recommend them to anyone.

Fantastic Service – We were not a customer of Infiniti, I was initially looking for advice on our current phone system and they were very helpful on the phone, very prompt to site and quite knowledgeable and helpful on our system issues and requirements. We are now in the process of moving our phone and NBN plan to their telecommunications arm SpringCom, which has… Read more

been a very pleasant experience so far, compared to the problems we have had with our current provider.

Would highly recommend Infiniti.

Great service – Infiniti provided immediate response to my call. We received a fast and effective fix of our problem by his technician. I would be happy to use Infiniti again and recommend them to others.  Show reply

Wonderful Service! – Thank you to Infiniti for providing excellent and timely service, advice & training. No fuss. Excellent results. Great new phone system with a good service team supporting our transition.

Supply and Installation of Phone System – Guided to Infiniti on recommendations of other small schools and did not disappoint. From communication to product to installation Infiniti were excellent. Also understood our financial restraints giving us bang for our buck. Installation only minimally disruptive and Scott more that happy to work around our requirements. Extremely professional from start to finish.  Show reply

Improved services – After an initial frustrating period with the waiting and technical aspects of the phone installation, we have finally resolved the matter! As Infiniti staff have eventually addressed my concerns, I am reversing my initial comments to reflect the improvement, and hence rating changed positively. Hoping that future services (especially with transition to NBN in the near future) will remain smooth. Further updates will be given accordingly.

Very Professional Service – Infinity are such a professional company. Their communication is brilliant. You are updated throughout the whole process. We has a new phone system installed by Infinity and everything ran very smoothly. Would definitely recommend them.

Better for It! – Infiniti may not have been the cheapest but were certainly the most helpful. Their follow up and advice was second to none. Their technician was early, helpful and a pleasure to deal with. Confident we made the right decision.

Sending a Technician V's Salesperson....Tech knows whats needed not trying to Sell whats NOT needed! – Really happy with the new system and very impressed with the Technician Scott that did our initial site inspection and then completed the installation. He made sure we understood how to use the system and didn't leave until all handsets where active testing them all. Really happy with the service provided.