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Infiniti Telecommunications

Infiniti Telecommunications

4.5 from 88 reviews · View Statistics

Reviews

4.5

88 reviews
  • Product Quality
    4.4 (16)
  • Return Claim MadeYes (0) · No (13)
  • Customer Service
    4.3 (15)
  • Warranty Claim MadeYes (1) · No (11)
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Sonia Ferlauto
Sonia FerlautoSydney, NSW
  • 6 reviews
  • 2 likes

ROLLS ROYCE SERVICE!!

published

I had the pleasure with dealing with CRAIG S. He was so helpful and understanding to my needs. I would highly recommend this company for its professionalism and in addition saved me money and time and nothing was a problem. Ive never been so excited with my telephones and new plan!! Thank You so much.

Product Quality
Customer Service

Business phones have been down for over 24 hours

published

Have tried contacting the technical department now at different times over the last 24 hours. I have been on hold now for a total of 4 hours over 3 phone calls and no one ever answers. Funny how the sales team answers in 30 seconds. My advice avoid the company.

Product Quality
Customer Service

Service request from Infiniti Telecommunications

published

My request for assistance was received very courteously and efficiently and within minutes it was acknowledged by a follow up call. I was then advised that a technician would come to my office the same day and investigate the problem.
I cannot speak too highly of the courteous and professional assistance that was given to me by Carlos, the technician. He was able to resolve the matter and guided me through many features of the phone system I was not aware of.
Thank you Infiniti Communications.

Product Quality
Customer Service
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Sandra Dsouza
Sandra DsouzaGreater Melbourne (Metropolitan), VIC

Good communication and great support

published

Thank you for accommodating my need to have a technician start early at 7 am to avoid business disruption. Scott arrived on time and as usual ( he has attended our office in the past) was fantastic. His customer support is remarkable, he knows what he is doing and did not need any guidance.

Product Quality
Customer Service
Shay
ShayCanberra 2600, ACT

Am I dreaming?

published
Product Quality
Customer Service
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Z-CARD
Z-CARDSydney, NSW

Very Impressive

published

A1 service nd response in a crisis. Phone system went down and within 2 days I was up and running. No need to look elsewhere these guys have you covered!

Product Quality
Customer Service
Incentivised ReviewNo
Stewart
StewartGreater Melbourne (Inner), VIC

Prompt customer service!

published

Our phone system control box blew up on Tuesday at lunchtime in Melbourne. A new part was ordered from Sydney and was installed and back running by Thursday afternoon. I couldn't be happier with the service response. Darren the engineer squeezed our job into his day, and nothing was too difficult for him. We don't even have a service contract and the system is years old. Neither of these things were a problem.

Product Quality
Customer Service
Incentivised ReviewNo
Jess
JessVictoria

Immaculate Service

published

Gavin was incredibly helpful. He not only fixed the problem we were having RE: phone diversions, but also explained the process in detail & ensured that I'd be able to make the changes necessary in the future. His customer service is well above average. Thanks so much! :)

Product Quality
Customer Service
Hcr R.
Hcr R.Sydney Surrounds, NSW

Amazing Service, quick, efficient & knowledgeable!

published

Amazing service! Nothing that was asked was too difficult. Great turn around time from initial call to support technician coming out to our site. Highly recommended for any future customers.

Product Quality
Customer Service
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Great Service

published

Great service, with our new phone system and nbn, the technician was extra helpful with all our questions, and helping the set up which we wouldn't know how to do.

Product Quality
Customer Service
Narelle
NarelleGreater Melbourne (Outer), VIC

Thankyou to Scott, Garath and Darren for such wonderful service ,

published

A huge thankyou for the very prompt and professional service that Garath, Scott, and Darren provided when our hot water system burst - directly onto our new phone system! The team organised a new phone system to be installed within 24 hours. The service was wonderful, and we are very thankful for all of their help.

Product Quality
Customer Service
Carolyn
CarolynGreater Melbourne (Outer), VIC

Great Customer Service and technical advice!

published

Thanks to Scott the technician who installed our new PABX system and updated our phone settings. This has made my job a lot easier as the settings make sense and are uncomplicated. Yeh!
I was reassured of support if needed and everything was explained in a friendly manner.

Product Quality
Customer Service

Scott thank you for your professionalism and great customer services

published

VIC - within an hour we had all our new phones systems up and running smoothly. Very easy to use phone system, very happy thank you again for your excellent service

Product Quality
Customer Service
Jason Heaney
Jason HeaneySydney, NSW

Terrible experience I would NOT recommend using this company

published

We signed up for a new phone system for our small business prior to Christmas. 3 months later we have not been able to get a date for installation or update on what is happening. The tell you it is a local service team but when you call you are immediately transferred to Manila where you cannot seem to get any answers. Despite calling many time no one returns your calls. If you are considering them I would advise you to a customer reference to speak to and not believe the reviews posted.

Product Quality
Customer Service
Laurie Hodgson
Laurie HodgsonGreater Melbourne (Outer), VIC

Outstanding

published

From the moment I made my inquiry about a replacement telephone system to the time of installation the service was outstanding. Compared to other quotes Infiniti Telecommunication were extremely competitive. I was kept fully informed at all stages of the process. Garath, Pete and Darren could not have been more accommodating. We now have a new system installed and all our staff are extremely please with its operation. Thank you for a good well done!

Product Quality
Incentivised ReviewNo
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