Am I dreaming?
If the level of customer service I have experienced as a SMB Infiniti customer could be replicated by other businesses, the world would be a better place.
Nothing is too much trouble for these guys. They are so friendly, helpful, professional, and have gone above and beyond for us time and time again.
Infiniti took the time to educate us about the best PBX for our business. The were competitively priced.
Even down to the little things like cable management, they just aced it. Infiniti even mailed out a USB drive in advance with our config on...
Prompt customer service!
Our phone system control box blew up on Tuesday at lunchtime in Melbourne. A new part was ordered from Sydney and was installed and back running by Thursday afternoon. I couldn't be happier with the service response. Darren the engineer squeezed our job into his day, and nothing was too difficult for him. We don't even have a service contract and the system is years old. Neither of these things were a problem.
Gavin was incredibly helpful. He not only fixed the problem we were having RE: phone diversions, but also explained the process in detail & ensured that I'd be able to make the changes necessary in the future. His customer service is well above average. Thanks so much! :)
Amazing Service, quick, efficient & knowledgeable!
Amazing service! Nothing that was asked was too difficult. Great turn around time from initial call to support technician coming out to our site. Highly recommended for any future customers.
Thankyou to Scott, Garath and Darren for such wonderful service ,
A huge thankyou for the very prompt and professional service that Garath, Scott, and Darren provided when our hot water system burst - directly onto our new phone system! The team organised a new phone system to be installed within 24 hours. The service was wonderful, and we are very thankful for all of their help.
Great Customer Service and technical advice!
Thanks to Scott the technician who installed our new PABX system and updated our phone settings. This has made my job a lot easier as the settings make sense and are uncomplicated. Yeh!
I was reassured of support if needed and everything was explained in a friendly manner.
Scott thank you for your professionalism and great customer services
VIC - within an hour we had all our new phones systems up and running smoothly. Very easy to use phone system, very happy thank you again for your excellent service
Terrible experience I would NOT recommend using this company
We signed up for a new phone system for our small business prior to Christmas. 3 months later we have not been able to get a date for installation or update on what is happening. The tell you it is a local service team but when you call you are immediately transferred to Manila where you cannot seem to get any answers. Despite calling many time no one returns your calls. If you are considering them I would advise you to a customer reference to speak to and not believe the reviews posted.
From the moment I made my inquiry about a replacement telephone system to the time of installation the service was outstanding. Compared to other quotes Infiniti Telecommunication were extremely competitive. I was kept fully informed at all stages of the process. Garath, Pete and Darren could not have been more accommodating. We now have a new system installed and all our staff are extremely please with its operation. Thank you for a good well done!
When my regular company was no help Infiniti fixed the issue
I had a technical issue with my telephone system that they seemed incapable of fixing. Infiniti had a technician with me within about 24 hours and the issues was solved very quickly after that. They were very helpful and friendly to deal with.
Scott - LEGENDARY SERVICE
Scott was really great to deal with. He was on time, he got the job done quickly, and with minimal fuss or disruption. He rectified issues we've been battling for months. Friendly, professional, conscious that we're trying to run a business and worked around us. Not a single complaint from us, exceptional service. Will request Scott to be our go-to guy in future.
I was in a panic with phones that weren't working and a business to run. Every person I spoke or emailed with were friendly, professional and able to explain everything including costs. The turn around to fix the problem was prompt and efficient. Exactly what I needed!
Thankyou to everyone at Infiniti, you did an amazing job!
We were not a customer of Infiniti, I was initially looking for advice on our current phone system and they were very helpful on the phone, very prompt to site and quite knowledgeable and helpful on our system issues and requirements.
We are now in the process of moving our phone and NBN plan to their telecommunications arm SpringCom, which has been a very pleasant experience so far, compared to the problems we have had with our current provider.
Would highly recommend Infiniti.
Supply and Installation of Phone System
Guided to Infiniti on recommendations of other small schools and did not disappoint. From communication to product to installation Infiniti were excellent. Also understood our financial restraints giving us bang for our buck. Installation only minimally disruptive and Scott more that happy to work around our requirements. Extremely professional from start to finish.
- Verified customer
After an initial frustrating period with the waiting and technical aspects of the phone installation, we have finally resolved the matter! As Infiniti staff have eventually addressed my concerns, I am reversing my initial comments to reflect the improvement, and hence rating changed positively.
Hoping that future services (especially with transition to NBN in the near future) will remain smooth. Further updates will be given accordingly.
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