Gone down hill
When our small business first joined up with Infiniti everything was great, even dealt with English speaking Techos etc. We have had ongoing issues for months and months now, each Techo has a different name, a different accent which makes them hard to understand at times. We have been through every troubleshoot possible I believe including posting the whole phone system back to them to check; and this goes around and around as I get a new Tech to speak with. Happily debit your account each month but when you make a request ie: new handset etc n... Read moreo one wants to respond. We actually don't have any service with them at the moment, our handset is diverted to one of our mobiles and has been for some time luckily, as the handset says network unavailable, been like that since Jan 2022. Generic emails come if you miss a call from them. When you respond to those emails they obviously don't read them properly as no one ever responds to your question/comments. Often when they phone you it rings twice then they hang up and send another email claiming they have been trying ever so hard to get in contact. We are fed up with being told troubleshooting needs to go further. The service provided both Techo and Phone is NIL, the hardware is plastic-y, looking at changing provider, just reading up on options now; HOPEFULLY we can find a better service soon
ROLLS ROYCE SERVICE!!
I had the pleasure with dealing with CRAIG S. He was so helpful and understanding to my needs. I would highly recommend this company for its professionalism and in addition saved me money and time and nothing was a problem. Ive never been so excited with my telephones and new plan!! Thank You so much.Show details
Business phones have been down for over 24 hours
Have tried contacting the technical department now at different times over the last 24 hours. I have been on hold now for a total of 4 hours over 3 phone calls and no one ever answers. Funny how the sales team answers in 30 seconds. My advice avoid the company.Show details
Service request from Infiniti Telecommunications
My request for assistance was received very courteously and efficiently and within minutes it was acknowledged by a follow up call. I was then advised that a technician would come to my office the same day and investigate the problem.
I cannot speak too highly of the courteous and professional assistance that was given to me by Carlos, the technician. He was able to resolve the matter and guided me through many features of the phone system I was not aware of.
Thank you Infiniti Communications.
Good communication and great support
Thank you for accommodating my need to have a technician start early at 7 am to avoid business disruption. Scott arrived on time and as usual ( he has attended our office in the past) was fantastic. His customer support is remarkable, he knows what he is doing and did not need any guidance.Show details
Am I dreaming?
If the level of customer service I have experienced as a SMB Infiniti customer could be replicated by other businesses, the world would be a better place.
Nothing is too much trouble for these guys. They are so friendly, helpful, professional, and have gone above and beyond for us time and time again.
Infiniti took the time to educate us about the best PBX for our business. The were competitively priced.
Even down to the little things like cable management, they just aced it. Infiniti even mailed out a USB drive in advance with our config on
A1 service nd response in a crisis. Phone system went down and within 2 days I was up and running. No need to look elsewhere these guys have you covered!
Prompt customer service!
Our phone system control box blew up on Tuesday at lunchtime in Melbourne. A new part was ordered from Sydney and was installed and back running by Thursday afternoon. I couldn't be happier with the service response. Darren the engineer squeezed our job into his day, and nothing was too difficult for him. We don't even have a service contract and the system is years old. Neither of these things were a problem.
Gavin was incredibly helpful. He not only fixed the problem we were having RE: phone diversions, but also explained the process in detail & ensured that I'd be able to make the changes necessary in the future. His customer service is well above average. Thanks so much! :)Show details
Amazing Service, quick, efficient & knowledgeable!
Amazing service! Nothing that was asked was too difficult. Great turn around time from initial call to support technician coming out to our site. Highly recommended for any future customers.Show details
Great service, with our new phone system and nbn, the technician was extra helpful with all our questions, and helping the set up which we wouldn't know how to do.Show details
Thankyou to Scott, Garath and Darren for such wonderful service ,
A huge thankyou for the very prompt and professional service that Garath, Scott, and Darren provided when our hot water system burst - directly onto our new phone system! The team organised a new phone system to be installed within 24 hours. The service was wonderful, and we are very thankful for all of their help.Show details
Great Customer Service and technical advice!
Thanks to Scott the technician who installed our new PABX system and updated our phone settings. This has made my job a lot easier as the settings make sense and are uncomplicated. Yeh!
I was reassured of support if needed and everything was explained in a friendly manner.
Scott thank you for your professionalism and great customer services
VIC - within an hour we had all our new phones systems up and running smoothly. Very easy to use phone system, very happy thank you again for your excellent serviceShow details
Terrible experience I would NOT recommend using this company
We signed up for a new phone system for our small business prior to Christmas. 3 months later we have not been able to get a date for installation or update on what is happening. The tell you it is a local service team but when you call you are immediately transferred to Manila where you cannot seem to get any answers. Despite calling many time no one returns your calls. If you are considering them I would advise you to a customer reference to speak to and not believe the reviews posted.Show details
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