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ING

ING

2.6 from 649 reviews · View Statistics

Reviews

  • Transparency
    2.1 (160)
  • Customer Service
    2.0 (162)
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YWW

YWWSouth-Eastern Region, NSW

  • 2 reviews

The worst bank ever!!

published

I have banked with ING since 2003. The account that my ING account was originally linked with was closed. Tried to link to another bank acct for 2 years and no joy from ING. Sent all documentation still not enough for them. After numerous emails and phone calls I demanded they close my account ASAP & send me a bank cheque. No ‘sorry’ or ‘thank you for being a customer for 17 years!”. Now I’m receiving annoying service emails from ING & in their email it says “you cannot unsubscribe from service emails”.
Seriously! No fees for no service that’s what you get from ING. Happy to be ‘free’.... well except for the silly service emails that is. Ugh!

Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions
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Yuly

Yuly

  • 7 reviews

This could happen to you if you bank with them

published

Have been an ING customer for many years and out of the blue they sent an email threatening to put a hold on my account in 7 days. Called the customer service, after being put on hold for so long some rude people finally talked to you without offering anything helpful. Do not bank with this bank.

Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions
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Bad loan assessments, not transparent

published

What a crap, ING rejected my personal loan while having a good credit rating. Com bank , westpac, CBA approved with no issue. They didn’t even ask anything.Never use this useless place again

Transparency
Customer Service
Incentivised ReviewNo
TopicLoan Application
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dpk

dpkGreenway 2900, ACT

  • 24 reviews
  • 26 likes

Worst customer service... run away run fast

published

I had bad experience with ING bank. Customer service treat the customers really bad. They made it impossible to open the new account despite sending required document, they ask the questions which they already have the details.

Transparency
Customer Service
Incentivised ReviewNo
TopicNew Account
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Amir

AmirSouth East Queensland, QLD

  • 3 reviews
  • 2 likes

Worst customer service ever

published

Have been with ING for years. They closed my account without providing any reason. Couldn't do anything worse to show how much they don't care about customer rights. So disappointed

Transparency
Customer Service
Incentivised ReviewNo
Esmaeil A.

Esmaeil A.Perth, WA

  • 2 reviews
  • 1 like

Worst customer service

published

They closed my bank account without providing any reason for that. It's like you are sentenced to prison without giving you any explanations. If they decide they want to close your account they have to disclose the reason. For my case, I am 100% sure there is no reason for closing my account.

Transparency
Customer Service
Incentivised ReviewNo
kevin18

kevin18Sydney, NSW

  • 2 reviews
  • 2 likes

does not back their customer

published
Transparency
Customer Service
Incentivised ReviewNo
TopicLoan Application
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EThan A.

EThan A.North Queensland, QLD

Disappointed and did not want to cooperate with their clients

published

Pretty disappointed with the way they handled my application to increase my home loan. I got a new job with a huge pay increase, money will no longer be an issue in my life. However, new company pays monthly and forgot to notify my banks to extract money at a different time. Now they won’t give me a home loan for another 6 months. Now I either have to change banks or rent a room for another 6 months, which isn’t really an option, over sharehouses and the scum that live in them. ING had no sympathy or understanding of my circumstances as I just wasted almost 2 hours of my life this morning

Transparency
Customer Service
Incentivised ReviewNo
Kenneth

KennethSydney, NSW

  • 14 reviews
  • 11 likes
  • Verified customer

Don't you love being treated like a moron by banks?

published
Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions
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Offtap

OfftapGreater Melbourne (Inner), VIC

  • 2 reviews

Investment home loan

published

I have 70000 in cash, my house is valued over 1 million, equity about 500000, and got knocked back. Stick this bank up ya butt. I'm leaving. The reasons I've had 4 inquiries into my credit history since 2016. I have no debt other than my mortgage, no credit cards nothing, not one late payment, and my credit score is over 800.

Incentivised ReviewNo
TopicLoan Application
shell

shellWestern Australia

reject!

published

I've been with this bank for a lil while now and all I've had was trouble concerning money
I feel they don't give good customer service and i feel like I'm just wasting my day taking to these fools everyday
I've noticed a pattern when it comes your account or money i feel they don't want to deal with you
they requested identification for my account I've given it to them but my account is restricted which means i cannot use it at all
i have a daughter and a house to run which means i have no money till they unrestrict it!
Im not happy with their service or consider you as a person!
Im seriously thinking about moving to another bank i have had enough of the endless issues with them
I do not recommend this bank to anyone!

Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions
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Rora

RoraGreater Melbourne (Outer), VIC

  • 8 reviews
  • 3 likes

Revolting bank- stay away

published
Transparency
Customer Service
Incentivised ReviewNo
TopicLoan Application
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Charlotte

CharlotteSouth East Queensland, QLD

Easy! But could improve a little

published
Incentivised ReviewNo
Steve

SteveGreater Melbourne (Metropolitan), VIC

Rejected for new loan ?

published

I have a housing loan with ING. I am selling my house, scaling down from a very large house to a much smaller house. So I asked ING if I could increase my loan to pay for a deposit on my new house. No was the answer. So I asked if I could get a personal loan, after 30 minutes of questions, no was also the answer. I was stunned. Never missed a mortgage repayment, was way in front, was going to use half of the extra payments I had made for the deposit. So I went to my local Commonwealth Bank, they bettered the rate, approved me for a new loan, could not have had better service.
I have sent a similar message to ING, no response in over 3 weeks. So I am forced to leave. I was happy with ING, but they don't want to deal with me obviously.

Transparency
Customer Service
Incentivised ReviewNo
TopicLoan Application
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Direct debit and internet banking are a mess. Strong attitude customer service!

published

Been baking with ING more than 3 years. Direct debit and internet banking are a mess. So unreliable. Strong attitude customer service! Refused to solve the problem. Not willing to investigate anything.

Transparency
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Incentivised ReviewNo
TopicGeneral Transactions
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Liz

LizCentral Highlands and Goldfields, VIC

  • 3 reviews
  • 2 likes

IMPORTANT !!! Do not open an account with ING if you are a sole trader

published

ING do not consider income as a sole trader as income, it is discluded as income for all of their financial products. You will be able to open accounts and put money in but not overdraw in any way whatsoever as a business or personal.

Transparency
Customer Service
Incentivised ReviewNo
TopicBusiness Banking
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Sean

SeanSydney, NSW

  • 2 reviews
  • 4 likes
  • Verified customer

Please Read As This Could Happen To You

published
Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions
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Dom

DomGreater Melbourne (Outer), VIC

  • 4 reviews
  • 28 likes

Excessive delay in closing an account

published
Transparency
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Incentivised ReviewNo
TopicGeneral Transactions
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Blake

BlakeGreater Melbourne (Outer), VIC

  • 4 reviews
  • 8 likes

Stay Away At All Costs. Do Not Bank With This Bank

published
Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions
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PKinOz

PKinOzRichmond-Tweed, NSW

  • 10 reviews
  • 8 likes

Very bad internet banking

published

The worst thing about ING is their internet banking. It is awful for an internet only bank.
You cannot revisit and reprint transactions after the transaction is completed. This is a real problem as the internet banking regularly fails after transfers and Bpays.
Terrible customer service.
They insist on SMS verification when we all know mobile coverage is awful in Australia.
Good fees and attractive interest rates, but not worth the switch if you rely on good internet banking.

Incentivised ReviewNo
TopicGeneral Transactions
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Questions & Answers

kathy

kathyasked

What is there interest rates on savings and term deposits

3 answers
Amir
Amir

I don't remeber it now since it keep decreasing.

kathy
kathy

Thankyou

andrew
andrew

changes every day

Neryll M.

Neryll M.asked

Rate on interest for term deposit $250,000 for 6 or 12 months

No answers
Bruser

Bruserasked

I was a fully identified customer (100 points and then some), for in excess of 10 years. For no apparent reason, ING recently asked me for a Certified Copy of my Passport (already supplied as stated). They also asked several questions about my traveling history. Why? Because they are "complying with Government requirements".
Has anyone else been subjected to these ridiculous requirements? Why should I go to this trouble and expense?
Naturally, I have closed my accounts. However, just interested in other peoples' experience with ING.

No answers

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