ING

Every interaction I have with ING results in dissatisfaction. They are fine if you don't need to interact with any of their staff. Staff talk over the top of you and couldn't care less about assisting you. You would typically need to contact multiple times to have a matter resolved. Today the representative just kept saying is there anything else I can help you with, before Id finished speaking and he hadnt even helped with my initial issue! Ill be going elsewhere after my interaction today

Discovered ING myself and from others. Searched ING's competitive rates.
ING Savings Maximiser is a definite 100% backup from Primary Savings Account.
Would and could 100% recommend ING to anyone If preferred to.

I've been with ING for many years and love this bank. They have one of the best banking apps in my opinion, very easy to use and great layout. Last year I did a trip to Italy and also took advantage of their 0% overseas fees and zero atm fees on the account. That helped save a lot in overseas fees and was a great feature they offer.

My past experience with their telephone customer service has been good and matters resolved quickly when requested. I would recommend this bank.

Great experience with ING until I accidentally locked myself out of my account. The operator decided to provide me with financial advice based on 'you and your wife could split up' rather than respecting our marriage, telling us what banking secrets we should be keeping from each other (we have a joint account) all because I needed to change my access code. If you want to save money, join ING. If you want to feel respected as a human being, go anywhere else.

Worst bank possible
Andreas is terrible at customer service
No hope bank do not even bother with ING this they will waste your time completely
Waisted 3 months with this bad bank

This bank rips of their customers by secretly charge late payment fee of $20 every week without notifying the customers in an effective way.
I contacted the customer service and she kept saying it's my own fault, they have nothing to do with this.
They want want to find a solution with you, all they do is pushing the fault to you.

Unable to access my funds as a linked account to external bank account is closed and ING still think its open my funds are in one ING account that cannot be transferred to another account making it impossible to access any money if you cant even do an internal transfer between your own accounts

Never go with them. They are frauds; their accounting is fraudulent. Preapproval and rates mean nothing because they pretend one thing and at the end of the day they will rob job, literally (not just they have huge rates).

I’m a long term customer and used to enjoy the service ING provides. However, the quality had lately been on decline. The terms of savings rates are tricky making sure you won’t receive the premium savings rate. Customer service is poor and provides little to no support. Decided to leave ING after this experience too.

Expensive home loan rates for long term customers. Don't pass on cuts as often as they should. Their processing times are getting longer, customer service is lacking. I've had a mortgage with them for 10 years it's time to refinance.

Took them over 2 months to decline our home loan without giving us a reason. We had to extend our already long settlement date for the house due to them messing around so much and asking for documents 2 days before the original settlement when they knew that date was so close. Also never heard from them about the progress of the application they only contacted when they wanted more documents. Worst I’ve ever dealt with went to another bank and got approved within 2 days

I have tried to contact ING on the secure message option for 3 days now. One message / day with no responses. Customer service is obviously not the priority of this bank.

Trying to start a personal loan, my account became a ‘ghost account’. Apparently no one in the company can fix this. Had to wait for the minimum of 90 days to apply again. There was no way to overrule this incident.

ING are a shocking company to deal with! Shocking inflexible policies & user experience.
Just lack the ability to help in most situations. Beware ... Very limited & lack flexibility.
I should have moved away when they started adding conditions to getting any decent return on investment funds.

We no longer bank with ING. Only with them for a couple of years. They will not email business statements. You have to ask in writing, i.e. snail mail and wait for them to send it back via post. Last time I did this I did not receive anything back. Thought I would give it another go this year, but no, same procedure. I give up!

I would never ever bank with this idiot bank. Isla Fisher what an embarrassing ad. Big big turn off. Who thought this was Smart. The low quality amateurish ad is virtually what to expect in expertise. Aaagh

The home loan service is worst in the market
First thing they would not pick call for ages. If we register for call back the bank does not call you back ever. The loan approval process is the worst in the market. There is no coordination between different team in the loan department. I had to send same email multiple times to different people. The assessment is not done timely and go asking documents one by one. Because of them I went on extending my cooling off period and on the last day of my cooling off period again they asked me for documents. I will ask no one to go with ING for any service.