Deteriorated To The Pits
I've forgotten how long I've been with ING. It must be 15-20 years.
Initially, I gave them 5-stars. they couldn't do enough for me.
That all changed about 2 years ago. Many problems and 'can't do' attitude. EG: -
1. I attempted to give my wife full authority to operate on my single account.
Reply - "You can't do that. You must open a new Joint Account". IE: My wife was put on the account fully. Not what we wanted but ING insisted.
We opened the account.
Some time later, there was a promotion - 'Get someone (anyone) to open an account and both ...
Breath of fresh air.
My first venture into an online bank. What a delight, we grew up in the generation where we were on first name basis with our local bank manager. We were encourage by Scott Pape's recommendation and we have not been disappointed. Managed to set up an everyday account, so impressed we have transferred our savings to the savings maximizer account. Love the 24 hour support helpline to guide us through any hurdles. We are now sold on ING, well done.
Switched from Commbank and wished I'd made the change years ago
I have nothing but good things to say about ING. I had been with Commonwealth Bank for the last 10 years and decided to make the switch to ING about 4 months ago (may have had something to do with reading the barefoot investor book). I wish I had made the change years ago!! Love the 'No ATM' fees, and not to mention the interest I make on my savings. When I compare the atms fees I've been charged with Commbank over the years and also the minimal interest earned on my savings, its a joke! Loved ING so much that I ended up taking out a home loan with them as well. Have had no issues at all. Thanks ING :)
- Verified customer
Simply the worst when it comes to Mortgages
10 years with the bank which means 0 loyalty.. and dealing with rude staff (especially [name removed]).
Website is antiquated and they need to learn about e-forms. Plenty of people write about how good their savings account is.. which is fine, but this 1 star rating is based purely on dealing with their mortgage department. Stay away.
- Verified customer
Customer service beats NAB hands down
I’ve had my savings with ING for around 6 years and their customer service is excellent - far superior to NAB. ING Staff are intelligent and switched on and authentically helpful.
Comparatively NAB are ignorant time wasters who are “pretending” to be helpful. Makes one feel nauseas and irritated.
ING online system easy too.
I wonder if ING do business banking ???
the bank with so much potential...
Disappointed. Disgusting customer service, I was left feeling sick to my stomach. How dare they let someone speak to a customer in that tone, is honestly so bizarre. I used to love this bank... until they reduced their interest to a terrible big 4 rate, glad to be moving soon.
Terrible contact and service - couldn't even reach the account activation stage
Tried to open an everyday transactional account and a savings account. Seems pretty basic to me - it was anything but. Why it took almost 3 weeks of back and forth to contact them I have no idea. And they don't email you or text you with what they need from you - they text you telling you to call them. This happened 4 times just trying to open the accounts. With the 5th call to them I couldn't be bothered putting up with the run arounds anymore and cancelled the accounts. Worst first experience I've ever had with a financial institution.
Absolutely no flexibility
Had a term deposit that matured 30.12. Hard copy statement arrived 6.1.20. I missed the 7 day grace period to change instructions by 1 day. Nil, zero flexibility offered by ING - really poor form. Will not bank with them again - it was a significant term deposit.
Nearly a week still waiting for money to clear
I directly transferred money to my ING direct account on Thursday it is now Wednesday and I still can’t see the money in the account. Called ING direct and complained still didn’t fix the problem. Will be cancelling my accounts with ING direct as soon as I can transfer my money back into my other account. Very disappointed
Worst customer service experience ever.
I've had an account with them for 2 or 3 years but I've never been able to do anything other than transfer money into it. I wanted to take my money out because it's a useless account but I don't have a client number. All the info on the site is useless because I don't have a card or any statements from them and when I called it said there was a retrieval tool that doesn't exist. When I tried again it said there was a link on the login page but there isn't. awful, will never use again, stole my money.
I dont know what all the hype is about.
Ive been with them only a month so haven't really had any fees. Communication is pretty poor , i find it odd that ING is an online bank only but you cant actually chat with them online like you can with other major banks. If you have any questions you have to call or email them like its the 90's still. They use Osko to transfer money but Osko doesn't allow multiple transactions one after the other so if you have bills you cant do them all at once. And if you accidentally do then you have to wait a full business for your money to transfer and co...uld end up with late fees. I do like that you dont have to log in to see your bank balance but that's pretty much it. Their app is very limited, their website is confusing but they do promise low fees which is good.
Totally lack of communication
I tried to set up a Link Account with my other bank by emailing a required form but I did not realize they need a statement to proof my other bank account (that never happened to me before on any banks). But they did not inform me so I wasted almost 2 weeks when the account never set up. I sent them a screenshot of a statement and have to call again after a week to find out it has to be a complete page of my statement (Not sure why because all the vital information were in the screenshot). I subsequently send them a full statement in Dec 3. I...have been calling them daily only spoke to their 'call center' that only take INbound calls. Every time I call they have no records of the previous calls. Every time they would say they send email to the 'OTHER' department to find out and let me know but they never call back. They don't let me speak to their 'OTHER' department because they do not taking inbound calls so I can only speak to the so call 'call center' that only take inbound calls but not allowed to call out to customers. How stupid is that ?? As of now I am still waiting for the outcome when she told me she will escalate the matter to the 'Management' which I was told the same yesterday morning but she could not even see any record of that call leave alone the 'escalation'.
Was great until I had an issue
Ive been with ING for years never have I called them. I accidentally transferred funds to a closed acct. The other bank stated it should have bounced back however it never did! I called ING the moment it happened then again at night only to be told they just sent an email to the other bank. They told me they cant help! And I probably wont get the funds back. The moment I mentioned I have worked for a bank in head office and know the ins and outs, and told them I contacted the other bank, they then decided to transfer my money back, had me on ho...ld for over 20mins and came back with oh we can see the funds now! They also told me not to call the bank I accidentally transferred the funds too! Numerous calls! Emails! Dishonest bank!!! Have changed banks now.
They are fine if you don't need to interact with any of their staff.
Every interaction I have with ING results in dissatisfaction. They are fine if you don't need to interact with any of their staff. Staff talk over the top of you and couldn't care less about assisting you. You would typically need to contact multiple times to have a matter resolved. Today the representative just kept saying is there anything else I can help you with, before Id finished speaking and he hadnt even helped with my initial issue! Ill be going elsewhere after my interaction today
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