ING

I have worked for a bank and banked with almost a dozen financial institutions and my experience with ING has been my worst banking experience. They ask you to do identity checks every year. I understand KYC but just can't get my head around identifying your customer over and over again every year. I mean it's not like my identity changes from one year to another. Just do yourself a favour and stay away from them.

Logged onto my account yesterday to pay my rent and discovered ING had made my account inactive. I have been banking with ING for 8 years however this year they decided they didn't know who I was. I have no photo ID - much like many many other Australians. I have been able to use my account as usual since then. Earlier in the year I had explained that due to Covid I was not comfortable travelling almost 2 hours on public transport to first print a form then take it to a post office.

This block on my account yesterday came without a warning o...

"IF YOU DON'T LIKE OUR SERVICE GO AND FIND ANOTHER SERVICE PROVIDER" is what I was told by an ING customer service operator during a conversation I had when I called to address the inconvenience being imposed upon me when ING constantly blocks my account when I make online purchases.

I have called customer support twice over the last 10 days and experienced the same extraordinarily long wait times on both occasions. No customer should be forced to wait 3 hours to speak with a customer representative. To make it worse, the person was rude when I did get through and rolled out a stupid reason for the delay "the increase in interest rates has dramatically increased the number of calls." Something is terribly wrong and I fear they are going to lose customers if they do not fix this problem. I know I am considering moving my business.

I have been on hold for over 50mins to speak to a banker to find out my mortgage account balances. And this is after I rang them in the morning, was on hold for over half hour to be told that their system is inaccessible. I no longer have internet banking due to changing the account from any one to operate to 2 to operate! Other banks don't have this issue! The best thing about ING is that I am refinancing in 5 days and will never be an ING customer ever again. The Barefoot investor needs to stop spruiking ING! It was not this bad before but is simply terrible now.

I've been banking with them for 6 years, recently got my online banking restricted because access code issue. Had to call them to reset my access code etc, turns out there's nobody to answer the phone. As there's no other way to reset the access code, I can't access my own account with my own money. Truly disappointing service.

Every time I change my Home Loan they manage to stuff up the repayment dates.This morning have waited 20 minutes on hold to speak to them. Eventually had to hang up.The service level and personnel have deteriorated since I took out the loan 7 years ago. Would no longer recommend them

If you would like to have a bank account that is closed or restricted without your permission and at the bank’s discretion, please go ahead and do banking with ING. If you change your name and haven’t updated the bank, your bank account will be restricted until you can provide a JP certified ID document proving your name change.

I have been with ING for over 20 years never had a problem and I had a fair amount of money with them, then they wanted a ID check I gave them all my details everything from address mothers maid name birth phone electric bill still not good enough I explained I had no more to give, I was shocked when they said they would close my account then and transferred all of my money back into my other bank, unbelievable,I said to the girl wow ING must be doing really well to have a lose like that for no reason. Customer service did not care less that I ...

Can't simply update a married name, 7 days and still no update, multiple errors, and phone call wait times of 35 + minutes each time. Awful service, I will be leaving

Do NOT bank with ING Especially for a home loan. They are thieves. They don't care about their long term customers and will literally steel your money.
10 years customer, extremely unreliable and corrupt and dreadful customer service.

ING offer a great service. App is average but pretty reasonable. The website offers broader choice. However while they have good security they get irrational and make life hell. Some examples.
They can suddenly decide to block card transactions like booking a airfare with Qantas. They claim its not them. It is Thats after spending over a hour to call them!!! So i dont bother anymore and use another bank and card and move money. Stupid.
One of my cards needs to be replaced as it sometimes has a chip that isnt detected. Fair enough. I try online ...

Further to a previous review, I have had to wait on the phone close to an hour numerous times to try to get my account sorted and another time the call was around 1 hr and 40 minutes.

There was no positive outcome on getting my account activated and luckily I was carrying cash as my card would not work and as previously mentioned could not pay rent etc.

I have been a customer for a long time and all of a sudden they want to verify who I am again when I had already gone through the process and would not allow me access to my own money.

I prev...

Been with this bank since 2014,have problems every year,gave details 2 times got the ok and still suspended my account.Should be sued for freezing your account.They we’re good until they got a new ceo who had been working EU

I’ve never had any bad experiences with ING, only one slightly frustrating fraud payment that was flagged & my account locked. slightly annoying that as an online bank you cannot verify and unlock your account without a phone call. After a few attempted long wait times I eventually got into contact with them and unlocked my account KAYLA was incredibly helpful and kind. I appreciated her help