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Easy and easy to use
Left ing last year but realized that they are way better then the bank I left for easy to set up easy to use good service and fast all online
Wasted my time completely
Applied for a business savings account with ING. They wasted my time requesting documents with lots of back and forth and conflicting advice from their staff of what was actually required. When I rang back to enquire about this, the advised they have closed off my application and I would need to start my application from scratch! Wasted my time completely and I will be taking my business elsewhere.
Nightmare car insurance
Policy super easy to setup and take your money!!!.
I took out comprehensive car insurance with ING. Thinking they were a great business bank etc. and would be reputable. I wanted full cover and to be looked after if I ever had a crash.... Little did I know the insurance they were with was auto and general also known as budget insurance. I had a car crash in November. Its now may.... and my car is still not up to what it was since the crash.. Since November... I have been constantly arguing with them and having to gather evidence. First they tri...
ING Changes the Rules
We originally joined for the free use of ATMs while travelling overseas. The Orange Everyday card is very good for this. The quick online application took a week and was very frustrating. Everyone we talked to had a different story. We have zero debts and our savings, investments, house, cars, and the commuted value of our pensions greatly exceed two million but we couldn't have a credit card because we are retired. We don't need credit but credit cards are handy for hotel reservations and car rentals.
Our Savings Maximizer recently exceeded t...
Very poor communication and unreasonable deadlines, Care factor = 0
I have been with this bank for 3 years. Initially I was excited and thought it was right for me. I set up my savings maximiser and started saving. All good until yesterday when I go a cagey call in the evening from someone wanting all my details and not explaining the real reason for the call. They wanted me to give pretty much all the details a scammer would be looking for. It turns out I am not allowed to put money from being self employed in there. When I got on to the third person, they told me that they had been keeping an eye on my transa...ctions and they had noticed 3 deposits in the last 5 months that looked like clients paying me. I have no idea why the first person couldn't have explained that nicely. They could have politely told me the story and let me fix it but instead, they have given me less than 10 calendar days to provide certified information or they will freeze my account. I asked for an extension so I had time to open an account with another bank and change my payment details with my employer. They said they'd ask but thought my request would be declined. Guess what? It was declined. Of the 6 people I spoke with, there was a clear message that they didn't care whether I banked with them or not. It makes me so disappointed that these big companies care so little for individuals. It seems to be part of their culture as they were all disappointingly careless
Awful to deal with!
After 12 years of ING we had no choice but to leave them. Late with solicitor forms which caused a late settlement. Never get a straight answer of where you money is or how long things will take.
Car insurance claim
Have a car insurance claim lodged with ING insurance. They request for the previous insurance details, emailed the details. Costumer service told me to wait 24-48 hours to claim to get approved, because they have no access to email we sent to them.
Now I have to wait 48 hours to get the claim approved. I think, it’s to better stay away from ING.
Follow up call from ING, claim is approved.
They informed they will give further training to their employees.
ING just didn't care
As as existing customer with ING, I thought it a reasonable request, when I asked the Bank to review my home loan rate and match the rate they advertise for new customers. The answer was NO. They did offer a rate of 2.61% but not the 2.49% that new customers are offered. I wonder if they have ever offered the advertised rate to existing customers and if they have why not my husband and I. I would never recommend ING, they need to look at who are making these decisions. I bet they are proud that they saved the Bank money with no consideration for the customer. Wouldn't even back date the 2.61% to when I first made the request.
KYC (Know Your Customer) threats to freeze account for non-compliance.
I've been with ING for many years and have now moved on to another bank after ING made threats to freeze my account if I did not meet their demands for information they've suddenly decided is needed for KYC criteria. The information ING is demanding is well and far beyond what Australian Legislation require for KYC, otherwise widely known as proof of identification, when operating or opening a bank account. Demands to know from where my income is derived, though it's very clear when looking at my account where it has come from, where I was born...and what nationality I am, though they've had this information all along, and my international tax situation, huh... I'm in Australia, baffles and infuriates me. It is not their place to police my financial activities in Australia. If I am breaking any Australian laws regarding financial activities it is the place of Australian police, be it Federal or State, to determine that it is the case by questioning me about my source of income and about international tax, not ING Bank's. I have a little bit of money in the bank for rainy days and I survive on very little income, and ING are threatening to freeze this, which would leave me with no means to pay my rent, my bills, and buy food so I can eat each day. Who on earth do they think they are! While ING Bank is not breaking the law with their demands and subsequent actions when those demands are not met, their behaviour is unconscionable and bloody intrusive. If you are considering opening accounts with ING, go elsewhere. If you have accounts already with ING, jump ship and go elsewhere.
Do not join.... They treat customers like criminals
Just finished with the ombudsman regarding ING Bank. They used to be good 10 years ago now, no faults what so ever. The last year i have experienced and my friends some of the worst customer service you can EVER experience.
They have recently changed KYC requirements and hence treat everyone like a criminal. My wife and I followed all requirements that they requested and yet decided on no fault of our own to freeze our accounts WITHOUT A REASON and leave my wife and 2 kids stuck with no money for 3 days. When i rang them to find out why they ...said to me, they can do what they want and DO NOT HAVE TO GIVE A REASON. As far as im concerned that is clearly not good enough and you dont treat people like that. They CLEARLY have to much power now and i strongly advice everyone to stay clear of this bank. After explaining my situation to my friends, they are also experiencing simular issues and are all in ombudsman talks as we speak. IT IS NOT WORTH YOUR TIME AND MONEY. This bank should be ashamed of themselves and i hope they get what is coming to them. PLEASE AVOID AT ALL COSTS..
Customer for years. Now looking elsewhere
Left stranded without my money this long weekend. I have automatic transfers that happen every Friday. Being that it's a public holiday both Friday and Monday for Easter I have been advised that my transfers will not happen until Tuesday.
Well you might not push the money over to the other bank on public holidays but you certainly made it unavailable in my ING account. So if you can take they money surely you can push it. It's 2021 time for public holidays to no longer be an issue.
It's probably the same for all banks but you are the one I have the problem with.
Customer for years! No longer! KYC hell
Had to provide certified ID documents out of the blue after being a customer for more than a decade and after providing this when I started. Even just having a section I could upload these scanned documents to be reverified again would be easier than getting certified copies. Threatening to close my accounts is abysmal customer service and no other bank has forced me to reverify my ID. Stay clear of these guys!
No fees but can't transfer funds internationally
No fees & app is easy to use. Also love the no fees on international purchases. Wish I realized you can't transfer money to an overseas account before closing my CommBank account. Seems like a pretty basic service from a bank that's missing.
Bank is great, no fees or any other strings attached
I use ING bank as my day-to-day account. It returns all international commissions and has quite good currency rate if you're overseas. Apple/Google wallet and no fees. If you don't have account there, feel free to get one and use the code so we both can get $50 HFS486
Told them at the start of a preapproval I was just returning from maternity leave and didn’t have payslips. They went back and forth for 3 weeks before telling us we were to high risk because of my unstable income (previously employed 8 years consistently in a field that has more jobs than qualified people). Asked them to reassess based on my husbands income and informed it would be an entirely new application.
Been an ING customer for over 5 years now. Always helpful service, no fees and even refund ATM withdrawal fees and international transaction fees! Their everyday roundup feature is also a great idea! I suggested being able to view statements in the mobile app. I was thanked for my suggestion and within a week this feature was available Thoroughly recommend!
Avoid at all costs
At the current time of events I did have home and contents insurance with ING. I rang up to enquire about relocating an offsite business onto the home property and if it was possible before I did this. Candice, the customer sales rep stated that she understood that the business had not moved and it was an enquiry only.
Next thing, I receive a phone call informing me my policy had been cancelled and I was not insured. Reason given was that the business that was operating on the premises was not covered. Even after talking to numerous people and...explaining that it was an initial enquiry before the business was moved did not make a difference. So much for recorded lines. So I am now taking ALL my accounts, loans and other insurance policies elsewhere since they can make the rules up to suit themselves
Happy to lie to your face
Worst customer service you will ever come across. Home loan officer Amanda happy to lie to your face then when caught out just dismisses it like it doesn't even matter. Will just tell you what you want to hear to get you onboard but zero accountability when their staff tell you the wrong information! So I am meant to understand the loan document when not even your own staff can? Apparently it's covid times so it's fine for them to change it & not inform you. PLEASE AVOID.
ING app is great, ease of use terrific, but customer service when card fraud occurs is disturbing
I have been with the bank for over three years after moving from Westpac. ING’s internet interface is easy to use and useful for our purposes. The rates are reasonable and the rebates received for international purchases are helpful. However when there were some fraudulent transactions on one of my accounts the process was far from ideal. The initial contact was crisp and clear, but waiting up to 8 days for reimbursement could have caused some financial stress, if the fraud had targeted an account with more funds in it.
So be aware that should your account be subject to fraud, reimbursement can drag on. I believe the bank could more flexible with customer financial requirements at the time of reporting fraud.
Harassment at the enth degree
I have been with ING for over 20 years. Recently Ing requested I provide documents of identity which I did they knocked them back resubmitted accepted then my account was closed.
Questions & Answers
Rate on interest for term deposit $250,000 for 6 or 12 months
I was a fully identified customer (100 points and then some), for in excess of 10 years. For no apparent reason, ING recently asked me for a Certified Copy of my Passport (already supplied as stated). They also asked several questions about my traveling history. Why? Because they are "complying with Government requirements".
Has anyone else been subjected to these ridiculous requirements? Why should I go to this trouble and expense?
Naturally, I have closed my accounts. However, just interested in other peoples' experience with ING.
I just got this crap as well. Threatening to close my accounts unless I provide certified ID docs and answer all these questions. I told em go ahead, I'm taking my money elsewhere.
Good for you. I'm going to boycott ING too. If you die your family will be put through hell trying to get your money. They are ruthless.
I got treated so bad. With same request for identity. Including source of income etc. I thought the calls were scams. There are warnings about identity theft all over their website. Finally called bank and they said too bad. Your accounts are getting closed today. Nice way to treat customers. Glenn is not nice person. Doesn't even allow people to fix it or have another option. My suggestion is to close all accounts and never bank with ING.
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