Incorrectly underpaid Interest, locked deactivated my account and cant access my money.
Wont recommend anyone. Offered good interest so we moved my mums money to their bank. Instead of paying bonus interest in the maximiser account, they paid base rate. When I enquired about it, they blocked my mums account and the guy asked if I can send a selfie of my mum with the licence next to her face. It was nighttime and I said that was an inappropriate request but can be done if only way to open the account. When I said i can send that, he said dont, just do to a police station to Identify yourself. SOOOOO RUDE and WONT RECOMMEND TO ANYONE. Using power to take advantage of vulnerable people, block their money. Wont make an issue when u deposit. When u try to withdraw - makes lame excuses.
We have had a business account with ING since 2012 and their service was good up until they deactivated the account 12 months ago when the company changed its registered office address. Despite ASIC proof and other details requested confirming the registered office and place of business the account remains deactivated. The excuse given is the lack of staff to process the paperwork and while the business can deposit money it cannot be withdrawn on line. Also MYOB accounting systems are not able to link ING to Bank Feeds.
You are just a number!
poor service! I opened up an everyday account in April. I made 3 transactions due to covid & getting card late. Made more than 5 transactions this month & an international funds transfer. Yet I was charged $100 fees and they won’t rebate because I didn’t make 5 transactions last month. Rep even said ok for me to close my account. They don’t care about their customers. Just a number. This is the time to show how good they are and they really disappointed.
I have an account with ING bank which they have been quick on providing responses when I have had queries even though when the service is online only as well they offer is some benefits like no foreign fees when you travel overseas as well that give you that feedback on your bank account which I find really good because I travel a lot good work
Great Customer Service
Long time customer and always very satisfied. Recently I needed to call ING Customer service twice and both times the people I spoke were very knowledgeable, helpful, friendly and prompt (I did not have to wait long on the phone). My questions were easily resolved in a few minutes. ING has always been easy to deal with. I am very happy.
If I could give zero stars I would
I applied for a personal loan. Have a high income, perfect credit history and low debt. Was refused, and when I phoned to ask the reason why I was dismissed off-hand with “you don’t meet our credit criteria”. When I asked how specifically I did not meet it, the woman refused to give me any further information. Avoid this mob like the plague. Poor customer service and no transparency.
App glitch caused duplicate payments but the bank has not paid me back
A payment issue caused by ING app resulted in duplicate payments being made. Called customer service immediately. Terrible customer service - was told it’ll take a month to look into getting my money back so I lodged a complaint however I was informed it will take 2 weeks for someone from the complaints department to contact me. I am out of pocket due to an issue caused by the bank!
I was with ING for over two years, but no longer.
I applied for a personal loan in 2019. I have unblemished credit, can service the loan comfortably and have a perfect repayment history. But I got rejected without explanation.
I figured working in my job for less than a year might have counted against me, so I waited five months and applied again.
I wasn't surprised when I received conditional approval the second time round. I met all the lending criteria and had even more savings behind me.
I submitted all the requested documents immediately. Then, two days later, I received an email saying my loan had been denied.
Applied online and had conditional approval. Supplied more info than requested then was declined, adding a listing on my credit file. I was truthful with the information I supplied with the application, more the pity ING could not be honest.
Not the bank to be with during a Global Pandemic, Consultants are rude and condescending.
Not the bank to be with during a Global Pandemic, Consultants are rude and condescending.
It appears rules and regulations depend on which consultant you are speaking with at the time.
Still waiting for a promised call back from a supervisor but definitely not holding my breath
Good for everyday banking
I've been with ING bank now for over a year and so far have only had good experiences with the customer service team. The app UI is easy to use and fit for purpose, although I'd love to see a feature that shows spending categories and monthly savings etc.
Good everyday banking
I've had an ING everyday account for 18 months and they have been great so far. There's no fees and it's super easy to set up new everyday/saving accounts, which I do for different goals. Having zero fees is important - I was previously with one of the big four and they continued to charge monthly fees, even though I had been with them for decades. Moving to ING is a great move. Pretty much everything is handled online, which I think is great.
Car insurance refund policy is scam
Rang ING car insurance to cancel my policy. Policy was pay on 2nd of every month. Today is 9th of April, 2020 they replied they don’t do refund because the policy state u don’t get refund on monthly payment. I believe this is scam it wasn’t mention when I purchase online. After complaining for 15mins he said he will do good gesture to refund me $41...out $120. How do that work out? I don’t recommend this insurance to anybody especially it’s so many hidden clause. Never once I have any problems getting my refund from my insurance especially I haven’t finish the month. The worst thing is coronavirus situation and they say we are the priority. What a lord crap!!!
The reviewer stated that an incentive was offered for this review
ING Personal Loan
I've had about four personal loans now. Always paid them out without issue and always been good with saving and managing credit. I spent two weeks reviewing personal loans and decided I'd go with ING as the personal loan comparison rate is good. Anyhow, I was declined and I write this as a cautionary tale. I applied for a personal loan to consolidate some debt. Straight forward you’d think but no not with ING. ING declined the loan as I had access to too much credit yet the whole point of applying for the loan was to consolidate the debt and cl...ose the cards. So, I try to explain this and speak with their customer assistance team and they continued to repeat the same thing then towards the last few discussions they completely changed their narrative advising that I couldn’t service the loan. This was a complete farce as I could service the loan and had applied for a lesser amount just to be conservative. I share this experience because now I have a negative enquiry on my credit history yet I have a credit score of 800+, money in the bank and a good savings history. This whole experience was ridiculous, poorly managed and a terrible reflection on how they use generic approaches towards lending money while making lame excuses when confronted with questions as to why they decline loans then hide behind their right not to explain themselves due to their internal policies. I do not trust this business as a result and believe they’re incompetent and lack the fundamental skills to assess loans accurately. I’ve since reviewed my finances in detail and cannot understand their reasoning. I’d advise looking at CUA, their rates are comparable and they have excellent customer service.
Closed my account because of "business transactions" even though I'm a sole trader
Called them about a problem and they said they were going to close my Orange Everyday account because of business transactions even though I'm a sole trader with an ABN and have done business transactions in the past.
ING = Rubbish After 8 years being loyal customer they closed my account because no longer allow any business transactions!
Ive been banking with ING for 8 years using every day account for personal transactions and some business transactions such as paying GST and Tax to ATO from my account.
I rang ING to ask them an unrelated question about a direct debit only to have them advise me that they had to close my account because they noticed me doing some business transactions which are no longer allowed (Ive been banking the same way paying GST from this account for years). They could not explain why they are now anti-business their only line was its now against the...ir policy. Absolutely ridiculous Ill take my banking elsewhere and where as I use to recommend ING ill be telling everyone to stay away from this mickey mouse operation, they don't deserve loyal customers.
- Verified customer
When they say no fees, they mean it
We switched to ING a few years ago and have never regretted that decision. We were with 3 of the big 4 banks prior to ING and are so much happier now.
We have our bank accounts and a mortgage with them.
(To be honest I don’t know if I’d recommend them for a mortgage, as they increased our interest rate twice in the first year out of cycle. But as far as our bank accounts, we love them.)
No fees, whether in Australia, buying online, or whether we are overseas. Every time an ATM charges you a fee, you will receive the fee back straightaway.
Se...tting up a new account is easy, done online, and again it’s free. We have multiple accounts so that we can budget better and save for various things. Their app is easy to use and lets me do all my banking and see everything I need to know. If ING continues in the same fashion, we expect to be ING customers for life. Cannot fault them on everyday banking!
Questions & Answers
can't get into anything including my account. forgot access code I had years ago and can't change it as I have a new phone and number. I can't even talk to someone about it as your animator on the phones insists on a code. I need help
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