ING

I've been a fan of and banked with ING for some time. But since the release of their new online banking app I am now looking at other banking options. The new app demonstrates a departure from an organisation that was trying to make life easier for it's customers to one where they obviously don't give a crap. Given ING is all about online banking this is a real discouraging move by them.

Terrible KYC process - the worst in the industry. I have banked with them for more than 10 years. Never had an issue, don't buy crypto or send money overseas. Just pay my local bills and my mortgage... LOW RISK - LOL! These turkeys need to wake up or face losing business.

After I applied Savings Booster account, status showed "Processing" without any email and sms state how long it should be. Two days later, I rang help desk, said it took two days for processing. I received confirmation at a later time. Then asked me to proceed next step which answer two question whether I am US resident and Austalia only tax… Read more

payer, I answered, then errors appeared again state it was not correct, then I rang again, support asked to fill a form to state same question. Once I submitted, no email, no sms confirmation again, I waited 3 days, rang again, replied to me you need to wait for 5 days, I said there is no problem to wait, but at least you need to send me message to explain how long I should wait!!!

Worst service I have ever seen in banking service.

PS: I took me almost two weeks to open this account. Such a slow account opening speed has never been witnessed in any other bank!

FIRST CLASS CIRCUS CLOWNS - STAY AWAY – Absolute pack of circus clowns who string you along for weeks on end, tell you everything is looking good then string you along some more and then whammo tell you your home loan refinance isnt approved. The reasons given contradicted the actual… Read more

facts and when you enquire further you are shunned and no one responds. STAY AWAY FROM THIS MINNOW OF A CIRCUS ACT.

These guys love setting up accounts for scammers They have nothing in place to check the people setting up these accounts so long as they get their money Show details

ING scammed by scammers? – “Know Your Customer” scam not known by general staff. Scam was directing me to give heaps of personal information, certified, or my accounts would be frozen! I phoned ING’s proper phone number and the staff knew nothing and would not engage with… Read more

this bizarre issue. Finally I said I would not give all this information and would close my accounts instead. The response was “okay”. So I closed 2 of the 3 accounts, keeping one just open with $3.50 to keep active until my new bank was sorted. Guess what? I now can’t access that with a large Know Your Customer sign on the screen when I try to log in. Oh, I did find a small mention, eventually, on their ‘scam’ site with a number to call - no point in calling again though!. Bye bye ING, after 20 years!

Update to the previous posting! The customer complaint section of the ING bank dealt with my issue of concern diligently and efficiently. The issue was resolved and I am very happy with their service. Show details

Excellent service. I have been with ING for 8 years. It was referred to me. I investigated the pros and cons and decided to go with it! Great decision. The new app is different, takes some getting used to but it's excellent. They are not quite as responsive in answering calls as they were a few years ago but they are better than most. At this point in time I have every intention of staying with ING. Definitely no need to change. Show details

I cannot praise’s highly enough the brilliant and professional manner in which I was treated today. I could not find myself new card so I rang 133464 and firstly spoke to a lad by the name of Rhys and he was so patient and polite but I am not tech savvy and I kept getting confused so he said he would call me and for me he hang up and he would… Read more

call me back but once again I was not able to get it right so he hung up and range back and i got a girl called Sonya and I explain every today her and she was so nice and very helpful. Most of my family bank with ING and we are all pleased with the service we receive. Please pass on my review and thanks ING Coralie Hamilton

ID verification did not work after many attempts finally. Didn’t like my valid drivers license so used passport. After 9 days still not verified. Rang 5 times (hung up on me) eventually told me my Birth date was wrong. Why didn’t they just inform me? Tried to redo it but won’t verify?????? What’s the point? Show details

Have been at least 5 years with ING as they have high saving interest rate. Recently Recieved sms asking to complete and verify my ID. It only accept certifed copy in pdf or image using JP stamp etc. We are living in 2026 and why this can't be done electronically i can proivde all photo id or passport details they need to verify. Outdated technology i guess, just closed all my accounts. Show details

Just opened an ing account through ing app, when all set and was given the customer number but last step where it says need to verify via sms, when click on sent, it says account is locked and to call the number, when i rang the number, was a very long wait, so I sent close account request and it doesn't look safe to leave money in ing bank, I… Read more

wont recommend this bank, you dont want to put your money in there then your account got locked, very scary, now we'll see their email response

Been with them for 9 yrs, but that is now changing, they are nothing short of a pack of grubs, will never have anything to do with them till the day they bury me, everything the advertise is a lie. Show details

We have road side asssit with ING and car insurance. Our car broke down today and it was a fan belt. They say they can do road side minor repairs clearly in there service documents they sent me and very clearly states drive belts in that section. The mechanic they sent said he didn't have any and can't fix it, that's fine we will get it towed to… Read more

our mechanic 17km away so within the 20km radius.... but no they are refusing to tow as thier mechanic said the fan belt is not on correctly.... umm duhhhh that's why we are needing it fixed and said that when we got our aircon fixed (6 months ago) that the mechanic then must not of put it on properly and they don't tow if it is at someone fault... but 6 months ago WTF how can he prove it was that and it's a complete bullshit loophole they use to scam us. I have submitted a cancellation of our road side asssit and insurance and went a refund for the road side assist. They didn't even care that I am 3 days away from my due date and we won't be able to get to the hospital or bring our babay home if it isn't towed and fixed ASAP.

Foul behaviour and they should be reviewed by an Australian ethics process because clearly I'm not rhe only one they are scamming.

Guess we will possibly sue them if something happens to me or the baby if we can't get to the hospital

ING have no compassion for visually impaired disabled people when they get scammed. They send long drawn out emails that people can't understand with every excuse under the sun of why they won't help you. They have no empathy for anyone with a disability, it's all about dollars to them. They also claim to reimburse ATM fees but they don't unless… Read more

you phone and question it.

I'm disgusted with how greedy and uncaring they are. I have asked them twice to close my account because I can't justify giving my business to a business like this and I have zero trust in them but it is still open. When they refused to help me regarding the scam, I removed every cent and transferred it to a more reputable bank. A few days later I received a cheque for a rather large inheritance which I also deposited into the other bank.

I bet the outcome of the scam complaint would have been very different if my inheritance had come through prior to the scam. They don't care if you have a few thousand in the bank but they would probably care if it's a few million.

I initially opened this account because I was expecting the inheritance and planned to put it into a term deposit with ING until I worked out what to do with it. I had only had the account for a couple of months when somehow a scammer knew my name and phone number and that I had an ING account. Funny that hey! I wonder how they knew those details and I wonder if a staff member from ING was involved?

Lack compassion, lack empathy & lack common sense on how to perform basic requests. They will handball EVERYTHING back to the customer to do via app or online portal & refuse to offer any human assistance. Any response is purely a copy pasted script. Completedly dehumanisong. Accounts closed in full, even while with them the fees and the way they structure things is HIGHLY questionable. Avoid.

Beware of bizarre Term Deposit practice. ING for some reason credits term deposit interest the day before maturity. So if, like me, you took out a term deposit maturing on July 1 so that the interest would fall in the new financial year you get screwed because unlike every other bank in the world, ING records the interest crediting date as July… Read more

31. Cost me a lot of money in additional tax so beware. Guess I should have read those 60 pages of terms and conditions.

If you decide to deposit into ING, a warning to make sure you read - and remember - the Ts and Cs because ING won't make it easy for you. I was a longstanding customer of ING, however in recent years the hoops to jump through have increased, to receive reduced benefits (i.e. bonus interest) - which isn't as good as other institutions anyway. But… Read more

the catalyst for me withdrawing my money from ING and taking it elsewhere was a very poor experience with the Savings Maximiser account, which only accrued bonus interest on balances up to a certain amount. The way the interest was displayed in the app meant that the face of the interest screen confirmed you were getting bonus interest but you were only reminded that it was on a limited amount if you clicked through to a second screen. I provided feedback to ING on this, and also suggested that it would have made me feel valued as a customer if I'd received a message to ask if I realised I wasn't receiving interest on the whole balance. I was told this was because ING can't give financial advice. I am not sure how telling someone that their money is earning minimal interest is giving financial advice. Anyway, I have moved my money somewhere that gets me a much better interest rate with far fewer hoops to jump through and their app clearly shows me the interest I am earning.

I have been a loyal ING customer for years, but their decision to replace the previous, highly functional iOS app with the new version is baffling. The new interface is a significant downgrade, stripping away essential features that made banking with ING easy. My biggest frustrations include: a) Loss of key functionality: No running balance, no… Read more

swiping between accounts, and a lack of detailed transaction views. b) Poor design and legibility: The iconic orange branding is gone, and the transaction list is cramped and difficult to scan due to a lack of visual spacing. c) Technical issues: Difficulty in setting up new payees.

It is clear that I am not alone in this—the Apple App Store is flooded with one-star reviews from long-term customers who feel equally ignored. Despite widespread feedback that the new app is unusable, ING seems completely disinterested in addressing these concerns. It’s disappointing to see a bank disregard its user base so thoroughly; at this point, the experience is so frustrating that I am seriously considering moving my banking elsewhere.

Hi guys could not believe it takes 8 to 10 working days for a cheque to clear when it was coming from a reputable dealer where other banking companies three days max to clear a cheque so very disappointed in ING

This bank prefers to let computers do the work and is a very poor human to human institution. They dont want to help you with banking, they are just profit focused. When confronted (finally) to a human, information changes from one human to another. There are many banks out there, skip over this one and go find another. Show details

BE AWARE!!!! Caution is advised when considering refinancing options. Despite having substantial equity, stable employment, a strong credit history, and a decade long residency in our home, our application was rejected. We submitted a request to refinance and included a 10% deposit for an apartment; however ING declined our application citing a… Read more

20% deposit amounting to $440,000 + stamp duty. The decision appeared to be influenced by the short-term nature of the loan, which was projected to last only two years leading to the conclusion that the bank prioritised long term profitability over our financial stability. This experience has been disappointing and raises concerns about lending practices of this financial institution. People, don’t waste your time and look elsewhere. Gillian was a time waster.

Terrible bank, they promised to reward $100 each for new account referrals , when you refer friends, ING denied referrals and refused to give any rewards. Shame on you ING!

New app is terrible. Why roll out something so useless. Many problems including inability to message on the app, cannot transfer between accounts anymore. Don’t seem to listen to feedback either.