Banking made easy
I have been consistently impressed with the ease of usage and benefits of banking with ING.
Recently I was refunded the $2.90 charge for using an ATM and I was very pleased.
Downright rude and pushy
Downright rude and pushy. Couldn't explain why deposits could not be made into my loan account when in credit. Told me to open another account from another bank then transfer funds in. Why? Whats the difference?
Unhappy ING customer
Beware of the high interest bonus trap. I am losing the interest bonus because a BPay transaction will not count
They disqualified me because I was one transaction short of using the card to tap on a EPOS machine even though I made over $7,000 in payment and over ten transactions with my account. They never specified that a BPay transaction would not count and in two months I lost over $200 in interest bonus. They are a bank not to be trusted. I will close my account and move to another bank.
Crap customer service
I have been trying to open an account including everyday account, savings maximiser acc and a joint acc with my partner. I have had to call numerous times for help and found them to not be helpful at all and very confusing. They are not clear and don’t give clear instructions on how to help. I feel like they expect you to know how to do everything and feels like they have only been working for ING for a few days.
The only reason I am continuing to get through this is for the damn interest rates on savings acc and other benefits otherwise I wouldn’t bother. Waste of time!
Unhelpful and hard to deal with, broken promises
Joint the bank as promised easy transactions, but they are worst - only via phone (right now on phone for 40 min already, not sure when will be resolved) or long few pages forms which only can be physically printed, all few pages you have to fill in ( over 30 questions), then scan and then mail or email.
While on the phone, the staff clearly trained to blame you in everything - they have terms and conditions, which are making your fault in pretty much everything, and they will keep making up things blaming you.
AVOID! the worst sharks I have ever seen
ING have been fairly good to us over the period of our home loan but a recent double interest rate rise that was unexpected has dropped my opinion of them. We have been banking with them for over 10 years and I received a letter notifying me that our rate was going up - 2 weeks earlier?? Who does this. Disappointed!
Best bank ever
Been with ING for 10 years now, have always found the service to be excellent and the products are perfect. Banking App is also brilliant and allows be to do everything I need.
Really good bank!
I have had my mortgage account with ING for a year now since I purchased my home. The banking app, the online banking website, customer service (the few times I had to call) are all second to none. Additionally, ING reimburse you withdrawl fees and overseas payment fees.
Only negative I can think of is the the $299 annual fee but that is offset by the reimbursements.
Useless for young people
It can be very difficult to open an account with ING as a young person. Their requirements for secondary identification (proof of name + residential address) are extremely limiting - only accepting bank statements, tax assessment notices and bills. As someone living at home, I do not have any bills in my name, and my bank statements and tax assessment notices all go to a PO BOX (for privacy reasons). When speaking to ING's customer support (which albeit, is decent), they simply said "change your address with your current bank than and wait until you get a new statement". This could take months to come into effect (depending on how long it is until your next statement) and doesn't address the real problem: that is that ING should accept more types of proof of address. As polite as the customer service agents have been, I was essentially told that if you are a young person living at home, who is concerned about privacy and security, "go f*** yourself".
Never had any issues
No issues and have been a customer for about a decade. Good service when I call them and can do most of what I want to myself by using the app or online banking.
Tried to open a Orange One Credit card and was knocked back because I did not have a PAYG payslip. I am retired and have both a pension and a separate Superannuation account which gives me a good income. Yet after entering all the detail they required online I ws knocked back. I contacted their call centre and was told their lending criteria is that you have to have a PAYG slip to be eligible. I explained that I have a Pension from which tax is withheld but that does not count as far as they are concerned.
Kids playing in the grown ups area
I put 170k through this institution last financial year, my debt is less the 18% of that, excellent credit rating and they won't look at me for a personal loan. I asked why and they said "We can't share our application process"
Personal Loan - absolutely pathetic
After applying for a small personal loan of $10K, I was patient initially waiting 10 business days for them to review the application. They then requested more documentation (even though I earn more than $200K and demonstrated that), and then I was told it was be another 5 business days to review this. Are they serious? I called up and the customer service rep told me that every time a change is requested, it is 5 business days! I straight up told them to cancel my application as this is a joke. The funny thing is she didn't even care or try to save me as a customer!
Very happy with the service
User friendly mobile applications
Competitive rates for home loan
Great customer service which is available for extended hours everyday.
Love doing banking with them.
I recommend highly to anyone
No fuss! Great service.
We love ING. Had no issues setting up, and the no atm fees are great. we added up we could waste over $100 on atm fees a year with other banks. And when we had our cards stolen they were quick to act and reimburse lost funds. App is also very user friendly. thanks ING.
Worst Joke Around!
Do not go near ING! You will get nothing but issues and stuff around for weeks on end. At one also being blocked from using my own money and transferring to a usable bank!
Constantly need to verify ID to access and take 3-5 days per document but really more like 2 weeks!
Much better than the rest
Been with ING for about 5 years. Linked Maximiser & Orange Everyday good for getting Interest in the Maximiser & being able to transfer immediately to Orange Everyday immediately for every purchase from a cup of coffee up.
Next day refund for use of any ATM especially overseas excellent.
Debit card good except for car hire. Not accepted as if car damaged on return car company cannot access funds if amount not in debit card. The only reason not given 5 stars. Support good.
Only complaint is that the online platform seems to often be glitchy or just not working. Mobile app seems to be better. But this is quite annoying that often when i log on i have to re try in 5 minutes. Strange and scary that a bank dosnt have a reliable online platform..
Great rates great app
I love using ing
Good transparency in all products
Use any atm and get that pesky fee refunded instantly!
App is great
Removed my access from my account
After several years of being their customer, they removed my access from my account although I have got money in it. I called them and they told me that they had sent me a msg to check my inbox to provide some verification ID and since I haven’t provided that, they cannot unblock it. I sent my ID to them and never heard back, call them back again and they said that they team wanted MORE EXPLANATION and will contact me! When I asked when I’m going to be contacted they said it might take several business days!!!!
If you want to trust a bank with your money, think twice with this one as they don’t have any branch, their only Customer service is via phone with terrible customer service.
How can they remove my access from my account without formally warning me????
There are several other banks out there which have removed international transaction fees or ATM withdrawals. I wouldn’t bother with this one again!
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