Was great until I had an issue
Ive been with ING for years never have I called them. I accidentally transferred funds to a closed acct. The other bank stated it should have bounced back however it never did! I called ING the moment it happened then again at night only to be told they just sent an email to the other bank. They told me they cant help! And I probably wont get the funds back. The moment I mentioned I have worked for a bank in head office and know the ins and outs, and told them I contacted the other bank, they then decided to transfer my money back, had me on ho...ld for over 20mins and came back with oh we can see the funds now! They also told me not to call the bank I accidentally transferred the funds too! Numerous calls! Emails! Dishonest bank!!! Have changed banks now.
They are fine if you don't need to interact with any of their staff.
Every interaction I have with ING results in dissatisfaction. They are fine if you don't need to interact with any of their staff. Staff talk over the top of you and couldn't care less about assisting you. You would typically need to contact multiple times to have a matter resolved. Today the representative just kept saying is there anything else I can help you with, before Id finished speaking and he hadnt even helped with my initial issue! Ill be going elsewhere after my interaction today
- Verified customer
Great online bank and very competitive products
I've been with ING for many years and love this bank. They have one of the best banking apps in my opinion, very easy to use and great layout. Last year I did a trip to Italy and also took advantage of their 0% overseas fees and zero atm fees on the account. That helped save a lot in overseas fees and was a great feature they offer.
My past experience with their telephone customer service has been good and matters resolved quickly when requested. I would recommend this bank.
Absolutely shocked how bad their service was.
Been with Ing for many years have found them excellent until now.
We have 5 family members at our address that have Ing everyday accounts. I have encouraged them to join after I did years ago. Today I tried to open a youth account for my 16 year old who is going away with school and wanted him to have his own card.
They advertise how it is made especially for youths of his age to open an account. Its an online account obviously , I go through all the steps including giving his licence number , Medicare etc and then they set up account number...s and messaged his phone and then up pops a screen that now asked for forms with his address to confirm his address on his licence. It then asks for a savings account statement or tax assessment notice of which he doesnt have either. Thats why I am setting up a savings account. He doesnt have a tax assessment notice because he hasnt paid tax yet. You then get stuck at this point because you cant ask for help or do anything . It just lets you save or cancel, you cant get any help. I then rang them because I have their details on my card and after a very very long wait on the line I get told by (E -y ) that's just the way it is, I need a savings account or tax notice in his name for my son to get a savings account. I explained that we have 5 members of our family at the same address all with ing accounts there must be another way we can prove his address. She didnt offer any assistance just said no thats all there was. I said it was ridiculous and there must be something we can do and she just hung up on me. Cant believe it . No point asking for me to review service at the end of the call because they hang up on you before you can.
Disrespected my marriage
Great experience with ING until I accidentally locked myself out of my account. The operator decided to provide me with financial advice based on 'you and your wife could split up' rather than respecting our marriage, telling us what banking secrets we should be keeping from each other (we have a joint account) all because I needed to change my access code. If you want to save money, join ING. If you want to feel respected as a human being, go anywhere else.
This bank rips of their customers by secretly charge late payment fee without notifying the customers
This bank rips of their customers by secretly charge late payment fee of $20 every week without notifying the customers in an effective way.
I contacted the customer service and she kept saying it's my own fault, they have nothing to do with this.
They want want to find a solution with you, all they do is pushing the fault to you.
Unable to access my funds as a linked account to external bank account is closed and ING still think its open my funds are in one ING account that cannot be transferred to another account making it impossible to access any money if you cant even do an internal transfer between your own accounts
Everchanging Savings Maximiser Rates
Fact: ING savings maximiser rates have been reduced 4 times in 5 months in 2019.
From 17 June: 2.8% to 2.55%
From 9 July: 2.55% to 2.3%
From 18 September: 2.3% to 2.2%
From 9 October: 2.2% to 1.95%
I remember signing up with ING when the rate was just over 3% and overlooked the drop to 2.8% less than a month after sign up.
But I will not overlook this abhorrent disdain for customers in 2019. Let this review serve as a warning to any new customers who consider ING should the alluring rates ever return....Now I understand why the ING lion looks clinically depressed. He knows he is sitting at the helm of a sinking ship.
- Verified customer
Worst customer service ever, poor operations, tricky terms
I’m a long term customer and used to enjoy the service ING provides. However, the quality had lately been on decline. The terms of savings rates are tricky making sure you won’t receive the premium savings rate. Customer service is poor and provides little to no support. Decided to leave ING after this experience too.
Went from the best bank to bottom of the barrell.
Expensive home loan rates for long term customers. Don't pass on cuts as often as they should. Their processing times are getting longer, customer service is lacking. I've had a mortgage with them for 10 years it's time to refinance.
Home loan service is a joke
Took them over 2 months to decline our home loan without giving us a reason. We had to extend our already long settlement date for the house due to them messing around so much and asking for documents 2 days before the original settlement when they knew that date was so close. Also never heard from them about the progress of the application they only contacted when they wanted more documents. Worst I’ve ever dealt with went to another bank and got approved within 2 days
Every person you speak to is very incompetent. Cannot get a straight answer out of anybody. Waste of time.
Trying to start a personal loan, my account became a ‘ghost account’. Apparently no one in the company can fix this. Had to wait for the minimum of 90 days to apply again. There was no way to overrule this incident.
ING are an absolute joke! Shocking policies & user experience. Beware ... Very limited & lack flexibility
ING are a shocking company to deal with! Shocking inflexible policies & user experience.
Just lack the ability to help in most situations. Beware ... Very limited & lack flexibility.
I should have moved away when they started adding conditions to getting any decent return on investment funds.
I can't get a statement via email!
We no longer bank with ING. Only with them for a couple of years. They will not email business statements. You have to ask in writing, i.e. snail mail and wait for them to send it back via post. Last time I did this I did not receive anything back. Thought I would give it another go this year, but no, same procedure. I give up!
Worst service in the Market.
The home loan service is worst in the market
First thing they would not pick call for ages. If we register for call back the bank does not call you back ever. The loan approval process is the worst in the market. There is no coordination between different team in the loan department. I had to send same email multiple times to different people. The assessment is not done timely and go asking documents one by one. Because of them I went on extending my cooling off period and on the last day of my cooling off period again they asked me for documents. I will ask no one to go with ING for any service.
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Questions & Answers
what are the conditions to receive extra interest. is it applied to both accounts
Who exactly qualifies for a credit card with these guys? I was told 3 days ago I was 'conditionally approved' for a $10K credit card after providing an initial raft of information and bank statements. Just needed to verify income (which I did in the form required - payslips) and dividends from my company (which I did in one of the forms required) and this morning received a 'sorry you do not meet our credit criteria'. Even my payslips show income over $100,000 and my credit file which they no doubt have should show that any credit card debt i have is paid in full each month.
How is ING for car insurance?? Does anyone have any experience??
I have been doing general banking with them for about 3 years with no issues.
Their insurance is underwritten by auto & general ltd owners of budget direct & quite a few insurance companies you are better off going direct to the insurance company & getting a quote 1st then compare that with ING paying insurance thru the bank the insurance company pays the bank a commission which would add to your premium Before you commit check the reviews for auto & general
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