ING

I was interested in opening a savings and everyday account, but wanted to quickly have a few questions answered. "Queue wait times (when trying to call to speak to an actual person) are between 20 and 30 minutes." seriously??? You want to make money with my money, but can't even be bothered to speak to me???? I guess I'll be taking my savings elsewhere then.

ING Bank used to be fantastic. They were informative, helpful, and genuinely made customers feel valued. Unfortunately, that experience has completely disappeared. Ever since their call centre in the Philippines started handling overflow chats and calls, dealing with customer service has become incredibly frustrating. The new app and chat… Read more

service are supposed to make banking easier, but in reality, they've done the exact opposite.

The chat consultants seem limited to answering only the most basic questions. If you have a more complex issue, don't waste your time. They can't provide meaningful assistance, nor can they transfer you to someone who actually has the knowledge or authority to help.

What makes it even worse is the lack of basic customer support.

I recently called and asked for a simple confirmation email to verify that a document I had submitted had been received.

I was simply told, "We can't do that." No explanation, no alternative solution, and no attempt to help.

It's disappointing to see a bank that once prided itself on customer service become so difficult to deal with. The technology and support systems that were supposed to improve the customer experience have instead made it more frustrating, impersonal, and inefficient. As a long-time customer, I no longer feel valued. ING has gone from being one of the easiest banks to deal with to one of the most frustrating. -⭐

FIRST CLASS CIRCUS CLOWNS - STAY AWAY – Absolute pack of circus clowns who string you along for weeks on end, tell you everything is looking good then string you along some more and then whammo tell you your home loan refinance isnt approved. The reasons given contradicted the actual… Read more

facts and when you enquire further you are shunned and no one responds. STAY AWAY FROM THIS MINNOW OF A CIRCUS ACT.

These guys love setting up accounts for scammers They have nothing in place to check the people setting up these accounts so long as they get their money Show details

ING scammed by scammers? – “Know Your Customer” scam not known by general staff. Scam was directing me to give heaps of personal information, certified, or my accounts would be frozen! I phoned ING’s proper phone number and the staff knew nothing and would not engage with… Read more

this bizarre issue. Finally I said I would not give all this information and would close my accounts instead. The response was “okay”. So I closed 2 of the 3 accounts, keeping one just open with $3.50 to keep active until my new bank was sorted. Guess what? I now can’t access that with a large Know Your Customer sign on the screen when I try to log in. Oh, I did find a small mention, eventually, on their ‘scam’ site with a number to call - no point in calling again though!. Bye bye ING, after 20 years!

Update to the previous posting! The customer complaint section of the ING bank dealt with my issue of concern diligently and efficiently. The issue was resolved and I am very happy with their service. Show details

Excellent service. I have been with ING for 8 years. It was referred to me. I investigated the pros and cons and decided to go with it! Great decision. The new app is different, takes some getting used to but it's excellent. They are not quite as responsive in answering calls as they were a few years ago but they are better than most. At this point in time I have every intention of staying with ING. Definitely no need to change. Show details

I cannot praise’s highly enough the brilliant and professional manner in which I was treated today. I could not find myself new card so I rang 133464 and firstly spoke to a lad by the name of Rhys and he was so patient and polite but I am not tech savvy and I kept getting confused so he said he would call me and for me he hang up and he would… Read more

call me back but once again I was not able to get it right so he hung up and range back and i got a girl called Sonya and I explain every today her and she was so nice and very helpful. Most of my family bank with ING and we are all pleased with the service we receive. Please pass on my review and thanks ING Coralie Hamilton

Don't bother, it's pathetic. Companies who insist on you downloading an app in order to use a product had sure as hell better make sure the app works. This does not work. Followed instructions to the letter and got kicked off the app, brand new credit card is now useless and they have to send a completely new one. We have missed the… Read more

opportunity to book the flights we needed, and are now left with having to completely rearrange (if it's even possible), a holiday because it's apparently going to take at least another week for a new card. Which will probably throw us off the stupid app again. And of course there will be no compensation for the extra expense of the new flights we will now have to book if we can change the dates of our trip. Utterly useless.

Used to be good but now dysfunctional Their K.Y.C (know your customer) process is so dysfunctional as i followed their time consuming process of supplying certified I.D (even though i have been a customer for 10 years) and they still blocked me applying for new products So i used a K.Y.B (know your bank) procedure (my own personal due… Read more

diligence procedure) and that outcome was OBVIOUS and CLEAR = change to a local bank

The ING KYC process is genuine as i called them to confirm it prior to starting the response.

ING failed to protect my money in my account. Their security measures failed to secure my funds. Someone accessed my account and stole my entire funds. I’ve been through 9 months of trying to get my money back in 2026 and ING REFUSE to make up for their admitted wrong doing nor do anything about it, no offer to show retribution, no action to their… Read more

FAULT. They’re rude, they’re liars, they’re stealers, and I don’t recommend using their products. Save your money from SCAM-NG. I’ve used other banks and I highly recommend UBank.

I paid for an item online through an ING Visa debit card. The online shop was called JUSTOEM for VW group parts (nothing to do with VW itself). The shop was only active to scam people from March 2026 till about June 2026. By then the online payment was blocked by Visa I assume. I reviewed JUSTOEM here at productreview as well before they were… Read more

stopped.

ING Direct handled the claim thoroughly and paid the amount back into my account late September 2026. Thank you ING Direct and Visa! Keep fighting the scammers.

What a truly miserable experience. Without doubt the worst app, the worst customer service and a complaints department that treats customers with contempt! Avoid like the plague!

I've been a fan of and banked with ING for some time. But since the release of their new online banking app I am now looking at other banking options. The new app demonstrates a departure from an organisation that was trying to make life easier for it's customers to one where they obviously don't give a crap. Given ING is all about online banking this is a real discouraging move by them.

Terrible KYC process - the worst in the industry. I have banked with them for more than 10 years. Never had an issue, don't buy crypto or send money overseas. Just pay my local bills and my mortgage... LOW RISK - LOL! These turkeys need to wake up or face losing business.

After I applied Savings Booster account, status showed "Processing" without any email and sms state how long it should be. Two days later, I rang help desk, said it took two days for processing. I received confirmation at a later time. Then asked me to proceed next step which answer two question whether I am US resident and Austalia only tax… Read more

payer, I answered, then errors appeared again state it was not correct, then I rang again, support asked to fill a form to state same question. Once I submitted, no email, no sms confirmation again, I waited 3 days, rang again, replied to me you need to wait for 5 days, I said there is no problem to wait, but at least you need to send me message to explain how long I should wait!!!

Worst service I have ever seen in banking service.

PS: I took me almost two weeks to open this account. Such a slow account opening speed has never been witnessed in any other bank!

ID verification did not work after many attempts finally. Didn’t like my valid drivers license so used passport. After 9 days still not verified. Rang 5 times (hung up on me) eventually told me my Birth date was wrong. Why didn’t they just inform me? Tried to redo it but won’t verify?????? What’s the point? Show details

Have been at least 5 years with ING as they have high saving interest rate. Recently Recieved sms asking to complete and verify my ID. It only accept certifed copy in pdf or image using JP stamp etc. We are living in 2026 and why this can't be done electronically i can proivde all photo id or passport details they need to verify. Outdated technology i guess, just closed all my accounts. Show details

Just opened an ing account through ing app, when all set and was given the customer number but last step where it says need to verify via sms, when click on sent, it says account is locked and to call the number, when i rang the number, was a very long wait, so I sent close account request and it doesn't look safe to leave money in ing bank, I… Read more

wont recommend this bank, you dont want to put your money in there then your account got locked, very scary, now we'll see their email response

Been with them for 9 yrs, but that is now changing, they are nothing short of a pack of grubs, will never have anything to do with them till the day they bury me, everything the advertise is a lie. Show details

We have road side asssit with ING and car insurance. Our car broke down today and it was a fan belt. They say they can do road side minor repairs clearly in there service documents they sent me and very clearly states drive belts in that section. The mechanic they sent said he didn't have any and can't fix it, that's fine we will get it towed to… Read more

our mechanic 17km away so within the 20km radius.... but no they are refusing to tow as thier mechanic said the fan belt is not on correctly.... umm duhhhh that's why we are needing it fixed and said that when we got our aircon fixed (6 months ago) that the mechanic then must not of put it on properly and they don't tow if it is at someone fault... but 6 months ago WTF how can he prove it was that and it's a complete bullshit loophole they use to scam us. I have submitted a cancellation of our road side asssit and insurance and went a refund for the road side assist. They didn't even care that I am 3 days away from my due date and we won't be able to get to the hospital or bring our babay home if it isn't towed and fixed ASAP.

Foul behaviour and they should be reviewed by an Australian ethics process because clearly I'm not rhe only one they are scamming.

Guess we will possibly sue them if something happens to me or the baby if we can't get to the hospital

ING have no compassion for visually impaired disabled people when they get scammed. They send long drawn out emails that people can't understand with every excuse under the sun of why they won't help you. They have no empathy for anyone with a disability, it's all about dollars to them. They also claim to reimburse ATM fees but they don't unless… Read more

you phone and question it.

I'm disgusted with how greedy and uncaring they are. I have asked them twice to close my account because I can't justify giving my business to a business like this and I have zero trust in them but it is still open. When they refused to help me regarding the scam, I removed every cent and transferred it to a more reputable bank. A few days later I received a cheque for a rather large inheritance which I also deposited into the other bank.

I bet the outcome of the scam complaint would have been very different if my inheritance had come through prior to the scam. They don't care if you have a few thousand in the bank but they would probably care if it's a few million.

I initially opened this account because I was expecting the inheritance and planned to put it into a term deposit with ING until I worked out what to do with it. I had only had the account for a couple of months when somehow a scammer knew my name and phone number and that I had an ING account. Funny that hey! I wonder how they knew those details and I wonder if a staff member from ING was involved?

Lack compassion, lack empathy & lack common sense on how to perform basic requests. They will handball EVERYTHING back to the customer to do via app or online portal & refuse to offer any human assistance. Any response is purely a copy pasted script. Completedly dehumanisong. Accounts closed in full, even while with them the fees and the way they structure things is HIGHLY questionable. Avoid.

Beware of bizarre Term Deposit practice. ING for some reason credits term deposit interest the day before maturity. So if, like me, you took out a term deposit maturing on July 1 so that the interest would fall in the new financial year you get screwed because unlike every other bank in the world, ING records the interest crediting date as July… Read more

31. Cost me a lot of money in additional tax so beware. Guess I should have read those 60 pages of terms and conditions.