ING Home Loans

Hidden charges start from annual account management fees, loan processing fee, and the list is never ending. If you are getting financial advise from loan mortgage brokers like we did, there will a page at the end of your application where the brokers try to establish that he/she has given you three options/loan products and why ING is the suitable one for you. Better interest rate and Customer service are the reasons - crap! The only reason mortgage brokers recommend ING is that ING gives higher incentives for brokers (nearly $4000 on off paym...

Would give 0 stars but no option. Applied over the phone, got straight through to the person who determines your eligibility for a loan. All good so far, get transferred to home loam expert, get told the current wait time is 20 mins. 50 mins later still on hold have things to do places to be so hang up. Ring back later in the day. On hold for anther 50 mins, person who answers tells me "sorry all our home loan experts have gone home for the day.
Apply online... Easy enough. Get told a home loan expert will be in touch within 2 business da...

Have used ING on many occasions, yes it is primarily internet based so you dont get any advice, as you get from a Broker, but ING have great platforms and Apps. Would have no problem in using them again.

We approached ING through a mortgage broker. Being a director of a successful firm, we were treated as self employed and asked to provide a nauseating amount of financial details, despite having a lot of equity and applying for a small mortgage. Each step of the way was greeted with yet more bureaucracy and additional financial information. We eventually had a conditional offer subject only to providing a signed contract of sale. We sent this back to ING only to be required to provide another fifteen pieces of information including account...

I loved ING when I first joined them, and I still like their everyday banking and saving account. However, their home loan department is a disappointment.

They offer a much lower rate to new customers, and they don't offer to match existing customer's so-called variable rate with what they are offering to new customers.

As a customer, there is nothing you can do other than refinance if you feel your variable rate is not a fair rate considering the current market.

From here, I had a really bad refinancing experience. Gladys Tam from Gadens ...

They took 29 days to decline us when we were ‘pre approved’ for $200k more than the house we bought and the valuer even agreed with the value. But ING’s faceless and unreachable people decided to disagree with the value.
they told us it would be a two week process not the 29 painful days it was.

The stress of ING is not worth their lower rates.

Every other day, and especially on Fridays close to 5pm they would tell us they needed something from us. Many times this was something they already had. And generally all of it could have been ask...

These guys are bloody awesome. Their app is so easy to use, you can contact them via the app and have a response within the day. If they can’t help you via the app they’ll arrange someone to call you so you don’t have to wait on hold. I’ve been with them for six years and I can’t fault them. Highly recommend.

My experience almost reflects the other reviews exactly. I was pre approved (which was an ordeal in itself) and was told that approval would take 2-5 days. I found a property and was advised that approval was a given, considering my salary and it was fine to pay a deposit. 7 WEEKS LATER after a ridiculous chain of errors and requests (at one point they even asked me if I had capacity to wire a stove) they declined. The excuse given was bushfire zoning and resell time. Both of these conditions were there from day one!! They finally declined less than 24 hours before the finance clause expired. I got a better loan from a broker within 7 days. DO NOT bother with ING.

Told them at the start of a preapproval I was just returning from maternity leave and didn’t have payslips. They went back and forth for 3 weeks before telling us we were to high risk because of my unstable income (previously employed 8 years consistently in a field that has more jobs than qualified people). Asked them to reassess based on my husbands income and informed it would be an entirely new application. At any rate I feel discriminated against. I HD proof of the last 3 months worth of income from the same income sources I had prior to m...

Wanted to refinance to take 10k for renovation. Impossible to deal with. Wanted the house revalued! Im in a high paying job with lots of equity in our house. Was moved between various people. They asked for evidence of a credit card closure (had been closed 5 years ago). The bank sent an email. Not good enough, they wanted a written letter. Ridiculous, frustrating and insulting.
Taking my mortgage elsewhere. They obviously need some skills in finance... they would make more from a 25 year mortgage then they would approving 10k!

Be prepared for poor service and stress for a good loan rate from them. I was lucky and come to my senses after two weeks of being told you will get a call back from a specialist (clearly over worked) the first specialist that was helping me quit and no one thought to check his emails.... There are better places to go with just as good rates.

Don't fall for their rates and friendliness, they say they are readily available or will call you back but it never happens. They drip feed info and requirements to you in a disjointed way to slow down the process. You'll also deal with multiple people along the way who will lie to you about timings.

- Step after step after step with little to transparency on the next requirement.
- Property offer accepted.
- Apply for extension to cooling off period.
- We continually provide documentation after each request.
- "Provide these next requirements and we could provide a decision within 24 hours"
- Nothing.
- "It's with our credit team"
- No follow up, no progress....

Our experiences with this bank throughout the homeloan process was awful. Please do some research before using them as your lender. Don't be fooled by the low interest rates and lack of fees.

We began our homeland process in April. Our final settlement date did not end up occurring until September. Thankfully we were completing a private sale, so the owners were patient. However, if not so. I genuinely know that we never would have been able to complete a purchase in Newcastle as our funds were never ready, the process was slow and stop start...

Poor customer service from homeloan team will ensure we will take our loan elsewhere. Wanted to access 50k redraw, only to be told we cant access funds despite having already paid off 725k on a 800k loan in 5 years. Reason given, lending criteria has changed since we took on loan. No loyality to long term customers, offensive attitide by phone staff who actually told us we should of put savings aside rather than straight onto homeloan if we wanted to do later renovations. Having never missed a payment , being 20 plus years ahead in homeloan, putting up with no warning rate increases on their end my utter dismay at their dismal service will see me take my buisness elsewhere.

The bank is extremely inconsiderate when it comes to dealing with customers. Specially during this pandemic while we all struggle the bank is out to make money.
We signed up for a home loan with ING to be slapped with a .2% increase in the interest rate on the date of settlement without any prior information. I have contacted the customer care multiple times they did nothing to help us except for being courteous. While the other bank rates stayed constant or went down ING raised their rate on us. I would never recommend ING.