Inspiring Vacations

After refusing a refund for more than 2 years, these turkeys have booked airline tickets in the wrong name. This is in spite of having booked several tours (including the same one - before Covid) and having copies of our passports.
We have been begging them every day for weeks to have the tickets reissued in the correct name.
Apparently that's too hard!
They are impossible to deal with.
They ignore emails and nobody on their phone support lines is any help at all.
They are absolutely infuriating to deal with.
Never again!

After having our planned Inspiring Vacations tour to India cancelled in May 2020 with no refunds allowed, we used our credit for a 15 day tour to Sri Lanka, commencing mid-September 2022. With the declining security and economic situation in that country, I enquired whether it would be possible to change our booking to another of their many tours in a safer country. I am 81 years old and do not relish the possible stress of travelling in a country that has declared a state of emergency. Inspiring Vacations have refused to consider a change n...

In May 2021, we and another couple booked a 10 day tour in the Kimberleys WA for June 2022. Both bookings confirmed in June 2021. In late DECEMBER 2021, the other couple were advised that the date of their trip had been changed - this, nearly 7months after confirmation. We had already booked pre and post tour arrangements. We rang them, advised we were travelling together & requested they change the booking back to original dates. They adv NO CAN DO. It took till April 2022 & numerous phone calls & emails for them to advise they had chang...

I was planning a self drive holiday of Tasmania and couldn't believe how closely the Inspiring Vacations 12 day self drive tour matched my plan. It included very good accommodation and experiences. Coupled with the car hire and included meals, it represented much better value than I could get by making all the bookings directly and independently myself. And I didn't have the hassle of sorting out the detail. As long as the holiday itself is as good as my up front experience with booking it, then I'll be ecstatic.

Interaction with the Inspiring Vacation staff was a pleasant and insightful experience. All my issues were addressed and solved in a friendly and professional way. Great call center operators. Thankyou”

"Just booked our tour for 18 days to Spain Portugal and Morroco with Inspiring Vacations. The booking process was simple and straight forward. We are looking forward to this tour in 2023.”

We were supposed to tour with Inspiring Vacations in March 2020, however the tour was cancelled at the last minute. We were encouraged to book another tour and chose 2022 as we were hopeful that by this time, things may have settled down. Unfortunately, we are not able to travel this year and are now out of pocket to the amount of $AU16,000. Even though our travel agent have tried to contact I.V., they have had not success and found it almost impossible to "talk" to anyone in the company. I will just have to say - Very disappointed in Inspiring Vacations... nothing Inspiring about the management!

Paid 4.5K 3 years ago for Turkey. Switched to SriLanka late2021. Given political and economic situation do not want to travel to SriLanka at end of August. No change allowed

Booked a Kimberly and Kakadu tour with Inspiring Vacations and traveled in April this year, they outsourced this trip to Goway travel, we were supposed to have 6 nights in a 1 bedroom apartment in Broome and were given 6 nights in a sub standard hotel room which was nothing compared to what we booked and paid for, then we were supposed to have a three day tour with overnight stays at Kakadu and Katherine and instead we had 3 x 14 hour bus tours from Darwin that were a terrible way to see this region. Goway failed to deliver on what was paid for and inspiring vacations won’t take any ownership of what 3rd party operators fail to provide or deliver. Very disappointing experience.

So far the customer service has been very good. We hope the resultant trip to Japan is just as good Adrian
We are looking forward to taking the Trip to Japan

I have been waiting for a reply to emails for about 6 weeks and several phone calls have gone unanswered. It is extremely frustrating as we are travelling as a group and decisions have to be made. Very, very disappointed at their lack of communication with people who paid a lot of money, in good faith, to travel with them and, although it is not entirely their fault, have had their trips cancelled for the last 3 years. Beginning to wonder if they are still in business, even though we are bombarded with emails about trips we might like to take.

How can Inspiring Vacations justify charging $300 per person simply to change a tour date more than 90 days out? That is a $600 fee for my partner and I. The company does alot of advertising and it is clear they are only interested in selling trips. Their customer service is appalling. Answers to emails are delayed if answered at all and phone calls are not returned.

Woeful communication throughout the whole process resulting in zero confidence in this company. Emails and phone calls unanswered. No reply to booking agent resulting in being charged significant extra for fully paid tour despite urgent appeals. The booking guaranteed a premium airline , SCOOT booked for part of the trip!!

"My partner and I have travelled with Inspiring Vacations to Turkey in 2019 and India in 2020, both of these tours were well organised by Inspiring Vacations, we had a trouble free journey on the both occasions. From the commencement of our Turkey tour all went to plan. When on the tour if we had any issues we would speak to the tour guide and he would resolve any issues within minutes. The trip itself was well organised and really I have nothing but positive remarks to make from the time we left Melbourne to the time we arrived home. In light ...

Allocation of numbers for credit holders. Tour can shows availability but can be for new customers only if credit allocation exhausted. Told no availability left for 2022 for credit holders !!! Inspiring Vacation comment ´I do apologize for the inconvenience, Jane. We only have limited slots for credit bookings. We are giving equal opportunities for credit holders and new booking inquiries.´
How bad is this !!!!