DAMAGED CAR AND TERRIBLE SERVICEAVOID AT ALL COSTS!
I took my new car in to get a standard tint at the Midland branch and the resulting issues and response from the business has been horrendous.
It started as soon as I picked up my car - the tinter had melted the exterior rubber window seal with a heat gun! What’s worse is no one said anything to me when I picked it up - I guess they were hoping I wouldn’t notice. Upon inspecting the car further I found the passenger door seal was also hanging off the frame.
Upon calling [Name Removed], he was quick to blame his tinter an... Read mored promised the damage would be fixed. I took the car back for repairs and asked that the car be fully inspected to ensure no other issues / damage. After this was repaired, I had to take the car back again in as the front window was now making a grinding sound whenever I put it up and down. Upon having the car returned to me I drove it home and found that the interior door panel was now hanging off the frame and hadn’t been reinstalled. So i had to take it back (for a fourth time) to get fixed. At this point I was fed up with the damage, the extreme incompetence and lack of respect being shown by the staff here. I told them I wanted a full refund and would be taking the car somewhere else for repairs as I had no faith in the quality of their workmanship. [Name Removed] stated he would need to speak with the “director” about issuing a refund. That’s been over two weeks ago now and I’ve still heard nothing. Don’t make the mistake I did - avoid these people at all costs and don’t let them go anywhere near your car!
Windscreen replacementI was so grateful they were able to do our windscreen so quickly. Excellent service by staff.
Not HappyPositives ,The guys were early very polite .
Negatives They left my car a mess the dash was putrid with dirt and bits of old sealant all over it also the floor had bits of old sealant all over it , To top it off they broke my Etag Holder and placed it in a cup holder , They did not even have the courtesy to tell me the broke the Etag Holder or where my etag was .
I am extremely disheartened how they left my property which i take care of and take pride in .
I tried contacting Instant Windscreens via their contact form on their web site no... Read moret once but twice only to hear nothing . Do they care about their reputation or word of mouth ?????? Its been 6 days for them to reply and i've heard zilch , This was a replacement job via RACV which i have not contacted yet re this matter . I notice they have replied to other reviews here so maybe i can get their attention this time . 3 weeks on and hopefully every one can see the transparency or Sad lack of from Instant Windscreens Narre Warren , I have waited long enough for some sort of rectification .
Amazing serviceI couldn't be happier with the service from Stephanie from the Wangara branch, the hole team did a amazing job on fixing my windscreen and tinting on the windows, very happy customer would definitely recommend
Top serviceGreat job fair price. Very helpful definately use again. Good location
Windows car tintingHad my car tinted today and what a great job..Jay was awsome and very very easy on the eye .highly recommend thanks Jay
PerfectGreat bunch of guys and fast to install.
Couldn’t be happier
Window blockingDid a reasonable job although not what I asked them to do.
Glass replacementFast and friendly very easy deal with great service too
Windscreen replacementExcellent service...friendly helpful staff...work done in time quoted...highly recommend them...
Brilliant jobThe saves was fantastic and much cheaper than others I would go back every time and the staff were great and helpful as well thanks once again guys you did a brilliant job thanks so much
Super friendly team, quick and efficientI just got my windscreen replaced, I called the day before and got booked in the next day. No call out fees and great work. Thanks guys.
Excellent serviceGentlemen in office very professional helpful
Gentleman who did the work was very experienced knew his job helpful courteous
Very clean and tidy His van was spotless always a good indication
Would recommend this company to anyone
Service was amazingThis company was fast and got the job done in a timely manner . Was very happy with the customer service
Quick to respond and fixEasy to make contact with and book an inspection. He repairs were done quickly and ready in less time than originally quoted.
Quick and easy
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