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InStitchu
4.4 from 283 reviews · View Statistics

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Amazing tailored suits at such astonishingly affordable prices

published

Went into Perth showroom for my fitting with Kahlia-Rose as my stylist on 29/08/2020. She was very attentive to my needs and concerns, and she knew the fabrics very well in terms of how it would look like when the suits would be constructed. When I picked up my two suits on 29/09/2020, they were the absolute perfect fit, with only the first initial measurements taken, there was no adjustments needed at all.

Will be going back in the next few weeks to reorder new suits with the rest of the Woman’s fabric range.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPerth, WA
SizingTrue to size
Product AppearanceAs advertised
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Neill

NeillMetropolitan Adelaide, SA

Great Service and a great product

published

The staff at the Adelaide show room are friendly, professional and very knowledgeable. As a 195cm tall guy whom has definitely packed on the pounds since COVID hit, they made me feel very comfortable and handled the situation with kindness and tact. I love having a shirt that fits (especially the sleeves) and look forward to buying more clothes from Instichu in the future.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationAdelaide
SizingTrue to size
Product AppearanceAs advertised
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Great service

published

It's really nice how personalised the in store experience is. The staff were very polite and helpful. I'd definitely recommend using them

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationPerth
SizingTrue to size
Product AppearanceAs advertised
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Scott

ScottMetropolitan Adelaide, SA

Perfect! Jess P (SA) was amazing and knowledgeable with great taste.

published

Suits are great quality and fit (because of advice of Jess P)
Was a pleasure and will go through Jess P (Adelaide) again, as I like the compliments I am now getting.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationAdelaide SA
SizingTrue to size
Product AppearanceAs advertised
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Lin

LinSydney, NSW

Review for shirts and suits purchasing

published

Everything is perfect. Quality, price, timing etc.
Bought two pants, one jacket and seven shirts. All of them are in high quality.
Price was fair.

Product Quality
Customer Service
Store LocationWestfield Sydney CBD
SizingTrue to size
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The reviewer stated that an incentive was offered for this review

Superb shirt

published

It was easy to locate your office, and the product was superb, that's why I came back for more orders.

Incentivised ReviewNo
Return Claim MadeNo
Store LocationCanberra
SizingTrue to size
Product AppearanceAs advertised
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WLN

WLNNSW, 2041

  • 3 reviews

Do yourself a favour: 2020 deserves new threads if not a new prez

published

I could not be more pleased about how well I was treated by the people at Institchu. I was offered time and attention and felt listened to and heard. The garments I received are second to none. I rate this experience as highly as my visit to a man named LR in his family’s atelier ‘Rubinxxxx’ in Naples two years ago where one pair of manny trousers cost about the same as a regular offtherack suit. Yea yea yea aficionados will tell you all sorts of stories about stitches, minor details, silk spun from virgin pupae living in guarded nunneries in 12th century castles blah blah blah. But the impression and comments from admiring observers of both sexes is all the feedback I need. Tell Donnie: institchu is what winning really looks like!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationGeorge Street
SizingTrue to size
Product AppearanceAs advertised
See all answers

Great from start to end!

published

Super happy with the suit overall, beautiful colour and texture. All staff were completely lovely and helpful! Cheers to Marcus down in Melbourne for getting me hooked up in the first place.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSydney
SizingTrue to size
Product AppearanceAs advertised
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Excellent product

published

Exceptional customer service, great designs and materials to choose from not to mention well made suits for every occasion. Nothing fits better than Taylor made

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationGeorge street, Sydney
SizingTrue to size
Product AppearanceAs advertised
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Amazing service

published

My daughter has some disabilities and hates wearing dresses so we opted to get a suit custom made for her to wear to an upcoming formal event. Frida at InStitchu provided us with excellent customer service and was very accommodating of my daughters needs. The fitting process was spot on and no adjustments were needed when the suit arrived. Highly recommended their service and product.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSt Georges Tce, Perth
SizingTrue to size
Product AppearanceAs advertised
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Elliott

ElliottSydney, NSW

Won't go anywhere else

published

Great friendly service and advice from Parker
The product is lovely quality and fits perfectly
would highly recommend to anyone and will certainly be coming back

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationClarence street
SizingTrue to size
Product AppearanceAs advertised
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Richard

RichardSydney, NSW

The best shirts you will own

published

Easy fitting with knowledgeable and really friendly staff. Best shirts I own hands down. Won’t get my shirts from anywhere else.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWoollahra
SizingTrue to size
Product AppearanceAs advertised
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Love it

published

Quality of the product is amazing, and such a perfect fit! The staff were amazingly helpful and not pushy, they were there simply to help me find a garment that fit me well.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPerth WA
SizingTrue to size
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Jaswahn

Jaswahn

  • 7 reviews
  • 2 likes

worst suit I've ever bought, lasted 4 months at most.

published

This was the first tailor made suit I've bought, and it will be the last. it was the worst fitting suit Ive ever put on. Sleeves on the jacket were too short, too tight, I couldnt button the jacket up and I had LOST weight since the suit measure, the pants looked like I was expecting a flood, the leg cuffs were above my ankles and the amount of butt crack i needed to show to get the length right would put a plumber to shame. This suit would have been marginally acceptable if I was going to imitate Ariana Grande, get wheeled to my destination and just stand there trying to look alive, but I walk, sit, bend to get in and out of cars and generally move, this suit hindered this greatly.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCivic Store
SizingVery small
Product AppearanceNot as advertised
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1 comment
InStitchu
Claire P.InStitchu
  • Verified customer

Quality Surpassed my Expectations

published

I chose institchu because I wanted a tailored look, off the rack pants and jackets don't fit my body type. In store I was offered one of the higher quality fabrics and it has generated the most compliments for me of any garment this year. The pants are fitted but also comfortable, which is otherwise unheard of in my closet. I have bought shirts and pants for work and I have bought shirts and pants for smart casual and I will keep using Institchu because there is no alternative at the same price that gets me the same results. The perfect fit guarantee was helpful on a shirt which I thought looked good enough but Loris insisted could be better. I would recommend Institchu.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSydney
SizingTrue to size
Product AppearanceAs advertised
See all answers
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Dave P

Dave PSouth East Queensland, QLD

  • 2 reviews

Excellent customer experience

published

I recently bought a suit from this company for a wedding. The company representative came to my house, discussed my needs in detail and walked me through the entire process of having a suit tailor made. It was a very easy experience that gave me a great suit, shirts and silk ties at a great price. The work was much appreciated.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBrisbane
SizingTrue to size
Product AppearanceAs advertised
See all answers

Great Place for Wedding Suits

published

My groomsmen and I had a terrific experience with Katelyn at the Institchu showroom on George Street. I know roughly what colour and style I wanted for the suits my groomsmen would wear, but the service we received was spectacular. Everything was configurable from the basics like the overall fit to the kind of stuff you don't think about like button styles/numbers to the pocket types. We received the suits very quickly after finalising the design and only very minor alterations were needed after that. I couldn't recommend Institchu highly enough.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCity Showroom
SizingTrue to size
See all answers
Kumar

KumarStirling 2611, ACT

  • 2 reviews
  • Verified customer

Happy I went to Institchu

published

I am wearing the I collected from the Canberra showroom! Ashlee the sales manager was polite and very informed, delivered on time, and the fit was perfect.10 out of 10.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCanberra
SizingTrue to size
See all answers

Disappointed in my purchase.

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMelbourne
SizingVery large
Product AppearanceNot as advertised
See all answers
1 comment
InStitchu
Claire P.InStitchu
Jason R.

Jason R.Perth, WA

Terrible Service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPerth
SizingSlightly small
Product AppearanceNot as advertised
See all answers
1 comment
InStitchu
Claire P.InStitchu

Hi Jason,

We are sorry to hear of your experience with us. Please reach out to us at contact@institchu.com with your order number, if you would like to discuss your experience further.

Page 1 of 15

Questions & Answers

KJM

KJMasked

Pricing ? Standard business suit , sports jacket, business casual slacks. Reasonable textile (woolmark), conservative cut and fit. ball park ok

1 answer
Graham
Graham

Well researched and price is spot on! Thank you!

DONTUSEMETROMOVERS!

DONTUSEMETROMOVERS!asked

Hi, I am getting married in March and my fiancée and I took our groomsmen to Institchu to see what they had to offer and get a quote. We were happy with the details but a little taken aback that they wanted full payment up front before the order would be made up. We feel a little vulnerable
about paying in full as it potentiallyleaves you with no recourse to question the quality or workmanship. As a comparison, my wedding dress is a bespoke dress and is currently being made overseas for delivery in January. I have paid half the amount with the remainder due on receipt. I rang to discuss with the terms with the Institchu salesperson but she advised it was a company policy and she had no way to change that. Given that it is a substantial amount of money to outlay I was wondering what other people’s thoughts are on the issue? I see that the reviews are overwhelmingly positive with the final product and that is heartening at least.
Thanks,
Karen

2 answers
Steveb
Steveb

They have the perfect fit guarantee which should give you some comfort. The suits are bespoke also, but are far less pricey than a wedding dress. I would imagine that if someone paid 50% for a few suits but didn’t pay the other 50% it would result in substantial loss to instichu (no idea what their mark up is but I doubt it’s 50%). You can send the suit back as many times as you like until you are happy with the fit and you don’t pay for alterations. I’ve found the workmanship and materials to be of outstanding quality. All my best formal/business clothes have come from instichu, that goes for the fit, material quality, style and workmanship. I would be very comfortable if I were you. In my experience alterations take about 1 week so don’t leave it too long before the wedding to order so that you leave time for one to two alterations if needed. Also it takes a month for delivery so keep that in mind. Speak to Georgia at the Clarence St Sydney shop. She knows it all and should provide you with some comfort. Good luck for the big Day

Thanks for your reply Steveb. Appreciated.

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Details

CategoryPhysical Shops and Clothing Shops & Brands
Mens / Womens ClothingMens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay and ZipPay / ZipMoney
Clothing TypeFormal / Cocktail, General / Everyday and Office / Businesswear

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