Integral Energy

Street light repairs very effecient – I just want to praise Integral Energy for the rapid response time to repair our latest group of street lights that went out. On the previous two calls I made they repaired our local lights within the promised 10 working days, (closer to 5 days) but the other day when another group of lights went out, they actually repaired these within 24 hours..... amazing!!  Show details

about average – Our household has been with integral energy for about 30 years now and found them reliable not to mention friendly when the government of owned integral then it changed ownership which they had changed the name to endeavour energy / now it's main company origin energy put the prices way up and changed their call centre probably to India it's not… Read more

that good though they still are reliable so most likely our household will stay with this electricity company

This company is quick to place defaults on credit rating – I changed from this company to AGL after a female staff member was arrogant & not understanding when i fell on hard times. I paid my account a couple of months late (7years ago) but had only discovered that this company was the only one to place a default on my credit rating. Integral was very quick to place the default and its still sitting there… Read more

i discover two years later. The default remained on my Credit file until it was time to drop off.

This company is risky to deal with in my opinion.

Im glad i changed to AGL! Theyre very understanding.

Does anyone even know their own policies in this place? – Every single time you call a Customer Rep you get a whole different story about the different ways you can pay your electricity account. One rep told me that even though I was on a 12 month plan paying $50 via direct debit, my electricity would still be cut off unless I switched to a "payment plan" of $50 a fortnight paid via Bpay? I asked to… Read more

speak to a supervisor because this was the 4th different story I had received from Integral, but apparently supervisors don't actually work because he refused to put me through to one. Off to the Ombudsman I go!

Customer reps sound like bored teenagers, Expensive, Bad customer service

Clean up of trees under power lines by your contractors - – Yesterday after 8 or 9 trees were chainsawed and with their truck ( with mulcher attached )driven onto my land ,all that was done was the poisoning of the stumps and all parts of the trees left in our dry creek area --This was not the case in past years ---please get them to fix asap thanks trees chopped out-ok I have enought fire fuel in this area without them not doing the job properly.

and there's more – Integral have now offered a "commercial" offer to resolve my complaint. A credit of the balance they see owing by myself to them - leaving a nil balance owing to them. "on a customer goodwill basis in the interests of resolution". I've accepted this offer, but do wonder about the 2nd big credit note they sent us of just under $800. Was this… Read more

for solar power generated by me & onsold by them to someone else? I sincerely thank the Ombudsman's office for resolving this matter, they've been very good.

Integral, you sure need to get your act together - how many others have you ripped off !! I think the Ombudsman should investigate every single one of your accounts. A win Dishonest

Integral Energy seems to be losing energy – Poor Integral NSW. First offered me a miserable overall 2% discount to renew, then upped it to an attractive 10% but could not match its owner, Origin's, 14% discount on usage PLUS a $175 rebate with Origin Victoria, 1 year contract offer. No real effort to save my account. Told them twice of the Origin Vic offer to give them a chance. No… Read more

dice.

Seems like staff and management in Integral lost motivation and interest following take over by Origin. Thought they are now one and the same?

Loved Integral 4 years ago. Loved them 2 years ago. Now still love then and not as much.

Seems to be losing its energy . . . . . . . . . :-( Very good call centre staff. Why play games giving me a 2% discount on renewal? Did you think I will not shop around? Cannot match its head office's offer. Why? Thought Integral and Origin are one and the same?

Single pensioner charged over $300 a quarter – I recently received a bill after not receiving one for 9 months, my bill for this period totaled over $900. Perhaps they read the wrong meter because there is no way a single pensioner who isnt home for 3 days a week can rack up a bill that high. I am sick of speaking to call centres in India, give me an aussie and my money back Expensive, late bills

Terrible – Integral Energy charges 'EXTENSION RATES' to its customers who want to switch over to a different supplier. It is extremely impossible to switch over on the midnight stroke of the last day of contract due to various practical issues. It takes next billing cycle at-least. Till then Integral Energy charges Extension rates which are more than three… Read more

times without informing its customers. BEWARE>>>BEWARE>>>BEWARE>>> Good to grab business by sending people door knocking to switch over to them Cheating & ripping off

Now Owned by Origin and it shows – I have never experienced a company that has gone down hill so fast since the take over by Origin. They have put me on to time of day billing for our electricity without asking and have blamed it on Energy Australia. Arriving today in the mail is a quarterly bill, but instead of standard charges that have been charged throughout my time with… Read more

Intergral. My home is now being billed for time of day billing, with a whopping 39.7cent per KW for peak periods. Intergral has never asked and I have never requested time of day billing, so I was straight onto the phone. The very helpful Intergral operator told me that she has been told that it is an Energy Australia issue, but her response sounded very scripted and she ended the call by saying that when I contact Energy Australia they will tell me that it is Intergrals problem and I will probably have to contact Intergral again and should talk to the Intergral Supervisor.

Contacting Energy Australia they explained the situation that the meter was changed 18months ago and it now has the capacity to be used as a smart meter, the format of the read has changed, but Intergral is the one that has changed my billing and put me onto time of day billing.

So back to Intergral and again the operator told me a very scripted response, repeating that it was an Energy Australia problem. When I repeated what I was told by the Energy Aust operator, she didn't refute the information and said that I could put in a complaint.

I have checked my agreement with Intergral and have clearly signed up for standard billing.

Intergral, it is not good enough just to blame someone else. I signed a agreement with you. Honor it. Doesn't take long to get through to the call centre to complain They do not honor a signed agreement

Lousy customer service – I rang Integral to try and change my billing address. After having to go through the most annoying, stilted menu system going from level to level then keying in everything from my account number to date of birth I then got through to some bored teenager who asked me again for all the details I'd just keyed in, then told me everyone was too busy to… Read more

talk to me just now so someone would call me back. I told her I just wanted to change my address which would take her seconds. She said she couldn't as this would be "a privacy breach".

That was 3 days ago. I still haven't had a call back. This is the second time this company has done this to me.

I have decided to help relieve their problem of having too many customers by taking my business elsewhere.

Bad – Integerals Customer Service operators lack skills more specially need to be trained on "how to speak to human beings". They also need to come around each quarter to do meter reading instead of having 1 huge bill people can no more afford to pay as the cost of Electricity has risen sharply over the past 8 years. Was with Energy Australia had to… Read more

move over to Integeral Energy when I moved to the South West Sydney area, Cons are all I can talk about, the service is horrible specially the Customer Service operators they keep you on hold forever, very often are rude and be prepared to get transferred 2 or 3 times to repeat your incident/problem. Most often the meter is not read it is just an approximate based on last year or previous quarters, so if you do get an exceptionally small or huge bill that must be the actual meter reading from a year old.

brilliant – The guarantee on the contract (no other retailer offers a guarantee on the rates, all rates are subject to change between the normal Government regulated rate change on the 1st of July each year), ie a GUARANTEED discount off the GUARANTEED notified prices for the term of the contract. Have saved over $50 in just the first quarter after switching… Read more ·  2

from Origin. Bills are easy to pay on the Internet, and come regularly, provided Energex isn't lazy with their meter reads. Customer service is fine... understanding each individual I speak to is only human, as am I, allows me to overlook the occasional fault. On the note of customer service, I can UNDERSTAND what they're saying as all their call centers are in Australia and manned by people who have spoken English all their lives (as opposed to the jibberish-laden Indian English I've had to handle with Origin, not being racist but if I can't understand someone how can it be deemed customer service?). Not infallible, no company is, but the better of the 11 major electrical retailers in QLD so far. Guaranteed low rates (not the lowest but the guarantee means they won't change, someone with lower rates could easily change em during the course of the contract), no expectations unmet, generally good quality customer service, satisfactory billing standards nothing major... some poor quality customer service can be reduced to an employee having a bad day, but i'm not gonna let one bad experience with a sales rep ruin my overall opinion of the company. The company is primarily an electrical retailer, and they do the best job in QLD in that regard, customer service notwithstanding.

Call centre is a disaster big co with a big bad attitude – It was terrible what can is say i rang and rang to try and resolve an incorrect bill occurred when i changes to solar panels the call centre was hopeless they were just pathetic they end up threatening me with debit collectors over a bill i was in dispute with them over I just gave up in the end spoke to over 20 different people had numerous… Read more

complaint reference numbers they just dont seem to be able to track them probably because there are so many. They never once rang back the whole time. nothing good about these guys just ditch them tremenously poor service ground hound dayevery time you ring the customer service

terrible – I have been with Integral for 20 months, huge bills with the occasional estimated. Last bill was estimated over $1000, never had a bill that high and the last one was less than half that. Had to change to a smart meter due to solar panels, told I could stay on the same tariff, but no, they changed their mind (but took a month to tell me my rates… Read more

had gone up). Can't do and you have to pay the Energy Australia rates for time of use which are 50% higher than Integrals. EWON involved but Integral didn't want to discuss any further with me. After several phone calls, they finally relented and said they wouldn't charge the 'early termination fee' as they will not keep their end of the contract. As consumers we have no rights, and apparently if you change to a smart meter, then the energy provider can charge whatever they like. Be careful, be warned. Would have stayed if the problem was solved quickly without the lies and they charged me their published prices, not someone elses.

do not stick to what they say or what you sign up too. no willing to negotiate

Good – We have had no troubles with Integral since we signed up with this supplier. They were very honest and open and have given us phone numbers of other companies to check thier prices and service. WE do not want to swiccth to another company now. we have been with integral for 6 years now , no complaints there is no possibility of getting off peak time power

Terrible – Please help! My mother in law has been charged $1823.00 for supposed electricity usage while she was overseas for 6 months. She has exhausted all avenues, I was told lastnight about this saga and I want to help her. She is currently paying Integral $70.00 per month as a pensioner for something she is not liable for. If somebody can assist me… Read more

it would be fantastic. Do I write to Ombudsman, Fair Trading, Electorate of Blacktown. Who?

Unprofessional, unsympathetic, unhelpful

Terrible – unsatisfied, Don't Use their Service, Switch as SOON as Possible. There are plenty of energy provider that give you more competitive rate, and better Service then Integral energy Nothing to Like about Integral Energy, there are plenty of energy provider that give you the same peace of mind, service is not very consideration Has a lot of bad… Read more

service, don't consider the situation of customer. Integral energy Will Not do the work for you like read your METER correct. Give you incorrect meter read and charge you more. Service is terrible, will not take the time to talk to you about how to access your Meter if it lock in a primes, instead keep bullying you with Notice and letter about disconnection and then INCREASE YOUR BILL.

Terrible – Their actual service was fine but I refuse to recommend a company whose employees are so ill mannered and who depend on aggressive door knocking techniques to reach new customers. their rates seem fine to me, nothing special but not ripping us off, either. the worst customer service ever! Esp. when we decided to change to another provider. The… Read more

phone call we received attempting to woo us back was made by an unhappy young woman who acted like she was doing us this huge favour to call and offer us deals repeatedly. Around the same time we also had a door knocker who started his usual schpiel of "I'm not trying to sell you anything." and didn't identify himself as being from Integral. (But the company name and logo was displayed on his lanyard/badge.) When I declined his offer he was extremely rude and unprofessional.

Excellent – We signed up with intergral and are now renewing our contract!!! They have been great! Also for those other people who have written reviews and complained about the meter readers....the meters are still read by energex staff. it is only the billing that is done through intergral. energex does everything else. Easy to understand bills, excellent customer service, great price!!! None so far

Excellent – i was looking at changing electricity providers last year but my bills for the last 2 were quite a significant amount below the the equivalent period the prior year. i thought they might have made an error. i have been a little bit more conscious about my usage, but am pleased to receive a bill for $342 rather than $511 for the previous year.… Read more

won't be changing anytime soon. surprisingly low bill for the past 2 quarters long hold for customer service operator

Good – I have been with integral Energy for 5 years now. Not a problem at all. Although i have been hearig that there are cheaper companies out there that will give the same service cuase energy is now deregulated which means government still provides the service but billed under different company where they can charge there own rates. I heard that… Read more

Origin is very cheap from family, but i am not too sure after readung the reviews on this site. good service expensive

Terrible – Give me a break, Pathetic,frustrating, irritating are a few that spring to mind.You ask for an opinion of customer service? THERE IS NONE!. Not for Qld anyway.I had to ring NSW just to get to speak to someone. When I eventually got through to there and they found I was from Qld,they told me I had reached the NSW head office(I already knew that).I… Read more

was then told they would connect me with some from the Qld section to assist me.I was left on hold again to listen to the "Press one if you'd like to leave a message otherwise stay on the line and we'll attend to your call as soon as possible"(or similar).Eventually another person came on the line and asked if they could help me. I told him that I had been speaking to another person. He knew nothing about it.He was able to sort out my question which was to make an arrangement to pay my account. Haven't found anything yet I tried over a period of three days to get through to the advertised "customer service" number for Qld. I waited for an accumulated total of about one and one quarter hours and left three messages for someone to ring back. No one did.I went from "you are customer number three" to You are customer one" before being cut off and asked to leave a message and some one will call you back.HaHaHa.

Terrible – I am wary when someone will not give you time to do your own research. Tried to get me to sign up immediately and use the 10 day cooling off period to get out if needed. Offered 4% discount on current electricity provider Extremely high pressure door to door salesman would not take no for an answer. Had an answer for everything. I had to close… Read more

the door on him to get the message across that I was not going to sign up immediately. Would not provide contract for me to look over first.

Terrible – Overall after moving to Integral energy network area ,I feel ripped off as I am paying three times more for electricity.They should provide smart meters so that people can get off peak and shoulder rates.Never sign up with them. There do not have smart metering in their network.Therefore we cannot get off peak rates and shoulder rates.The… Read more

previous provider I had in a different suburb was energy australia and we had lower bills because of smart metering.With integral energy ,you do not get off peak rates and shoulder rates.So,electricity bills are very high because they charge at the day time rate.It is a rip off .They expolit people with high bills by not providing smart metering/time of day use metering.

Terrible – Integral energy have been sending us extremely high estimated bills that states that energex were unble to gain access to our property and if it happens 3 concecutive times our power will be cut. I spoke to someone from integral and explained that I live in a complex of 100 units and I seem to be the only one getting estimated bills,she said that… Read more

sometimes energex are too busy to check all meters. After 6 months of calls to Integral and another estimated bill I finally found out that our meter has been broken for 6 months and integral told me to call energex and sort it out. I have been disputing my estimated bills as they have gone from $350 a quarter to $540. I have been told that because the meter was broken I just have to pay. Integral has INCOMPETANT employees and I am out of pocket an extra $500 due to there incompetance and dont care attitude.If you wish to dispute and have the meter re-read........be warned it will cost you.

Our meter has since been fixed and suprise suprise, it had to be set at 0 so you guessed it.....another estimate..........."but we will credit you the difference next time"............yeah whatever............bring on another supplier.

Excellent – I have read a few reviews on this site and I found it interesting when people say that ther bills went up as they switched to Integral Energy, the truth of the metter is you pay for what you use. I was using too much power ad with the help of integral energy I reduced my consumption. What I was finding was that because I knew I was getting power… Read more

at a cheaper rate I was less conscious of leaving lights on or using the heater more. Before you blame your electricity compant take a look at what you have plugged into your power points as this is what is really to blame. Take it or leave it but its the truth. Their honesty

Excellent – if you over use on your power of course your bills will be high, to help you with the increasing rates choose Integral. want to save monay definately Integral!! Everything!! my bills have never been so cheap :) great phone service, quick to answer my questions. very happy.

Excellent – I am not a customer, but I still think Integral Energy's customer service is outstanding. At least there e mail service is fantastic. I asked for some brochures from there company, including some educational materials, and they promtly replied, sending me a variety of materials. I am very satisfied Great helpful e mail service. Nothing Really.

OK – they do their job just like most other sirvices, i just wish they would be more considerate of their customers,we are what keeps them in business yet they act as if we pwe them. the customer sirvice in australia leaves much to be desired they do their job,supplyong me with power so for that alone im happy. im sick of thieir increases! or bill… Read more

jumped fro $350 a quarter to $435 and when i rang and sked why it was so expensive the customer service manager told me that there was aan increase in energy fees but when i asked how come they didnt notify us they said it is on the website!! they dont send out individual notices of an increase, iv never gone to their website ever and i doubt i ever will, why would i ever go to their website?

Excellent – Integral Energy has integrity indeed. We should remember that all the pressure and the problem is coming from outside for higher bills since GST plus electricity price increase as everything else in this time of troubled economy - and not to take on this company or those lovely workers. Always lovely people in costumer services, very courteous yet… Read more

professional lot of understanding of hardship and flexible extensions to pay high bills or not so high. I tried to have look on my bills what hours are off peak and on internet and there is nothing clear about it. In fact I couldn't find anything written about as I would like to save some electricity doing some house work that use electricity in off peak time. But right now is Saturday night so, I am sure that I will solve easy this problem during open hour calling at costumer serve number.

Excellent – We signed up with Integral after a door to door salesman turned up giving us the whole spiel on the government wanting more competition in the market for consumers to lower the costs for them and for those not running a business (including home businesses) that they should be on a reduced tarrif rate. Obviously we thought this was the way to go… Read more

and signed up. We had to wait a while for the end of AGL's billing cycle and then straight over to Integral. Although our bill was still very high it would have been much higher with AGL and we have had to speak with customer service for a few enquiries we had and minor alterations to our details they had on file but on each occasion they were very fast, helpful and most efficient! So far so good! Cheaper than AGL! They seem to care! Customer service is fast (anything under 1minute is pretty good nowadays)! Easy to understand invoices! None at this stage!

Good – I have been with this company since october and haven't had any problems with them. I find the bills are the same as what they were with the other company we were with so nothing changed there just get a better discount with integral at 10% no other company offers that much from what ive been told. The only problem i would say is customer service… Read more

seems to takes ages to get through.Overall view great discount that you can't get anywhere else.4/5 Haven't had any problem with them yet. Wait to long for customer service with a very annoying message that comes on way to often.

Excellent – We have always used Integral as our energy provider. We have never had any complaints. The customer service is outstanding and the few times that I've had to call in regards to getting an extension to pay our account was hassle-free. I recommend this company. excellent customer service nothing to report