Interiors Online

Returning Policy – I bought 2 wall lights for $400 but didn't fit in my place asked for refund after 2 days from receiving the product. I been told to pay: estocking fee - $40 Admin Fee - $40 Delivery charge to you - $40 Total taken off store credit = $120 and the remaining is store credit. No customer service never again. Is better to sell it on market place for half the price and keep the money to buy something else. Never buy from them returning policy is **** Show details

Buyer Beware – Purchased three items worth almost $1,000 and have only received two of the items (2 rattan chairs). One of the chairs is faulty (one leg shorter than the other three legs, causing it to wobble), and both chairs bow when sat upon, and then 'bounce up' when getting up which make them unstable, and thus do not function as chairs should function. … Read more

Tried the Product Review mediation process, whereby I provided my order number which is visible to Interiors Online, only for them to respond with 'please provide your order number', which I did again, and have heard nothing since then. Have called two different phone numbers for the business, both of which ring out. Have e-mailed several times, in accordance with their returns process, to two different e-mail addresses, but I do not get a reply. I still haven't received the third item and Interiors Online will not provide any information as to when it is to arrive or shipping arrangements.

Goodbye – I’m not surprised they are permanently closed and went under and have ceased trading. I had the worst customer service from this business absolutely horrendous. Show details

Extremely happy with the service, delivery and our purchase – We found the website easy to use and offers a large choice of products. The item was delivered at the expected time in perfect condition and easy to assemble.

Perfect table for our everyday dining area – Rectangular glass table, perfect for our everyday dining area. Delivery man was great and Nishant on the customer service team was excellent, providing wonderful support regarding the delivery date. Show details

Great service – I ordered two lamps from Interiors Online. When they arrived, one of the lamp shades was badly damaged as the box it was in had been damaged. I emailed the company on the same day and sent the pictures of the damaged shade. Within a week I had received a new lamp shade! I can’t believe how simple and easy this process was. The service was amazing! Show details

It appears that Interiors Online have now become Interiors OFFLINE. Very OFFLINE – I had previously purchased and had items successfully delivered. I ordered a desk in October and delivery kept being pushed out. I had no issue with that until now. Phone numbers are disconnected, others on FB seem to think they have gone out of business and their website states online ordering unavailable,. So no-one else can possibly lose their… Read more

money on this now, but I have. I hold no hopes of seeing a refund or my desk. Ever. Filled with rage.

Buyer beware – I purchased 8 chairs that arrived in November 22. On 15th December I contacted Interiors Online to advise one of the chair's legs had snapped off (my son was sitting still on it at the time). I was offered a discount or a refund. I opted for the refund as I didn't have confidence. I was promised the chairs would be collected asap and would be… Read more

contacted asap by the supplier to arrange. After 5 follow up emails and one phonecall, the chairs were finally collected on 9th February 23 - by this time 5 out of the 8 chairs were broken - they are dangerous. The transport workers described them as "rubbish". No refund has been provided. They now don't answer the phone, you leave a message that no one replies to. I have made numerous phonecalls and sent 4 emails - all of which have been ignored. I have now contacted South Australian Consumer and Business Affairs and have been given advice on how to take action to retrieve money. Do not purchase from this company.

LIARS & SCAM ARTISTS – My wife purchase a chair for over $1,300 in October 2022 - we are still waiting four months later Constant lies about delivery and request for refunds ignored Have passed on to my lawyer to deal with the matter Avoid this company at all costs

Avoid this company at all costs – Bought a wall clock beginning of January. Heard nothing re dispatch so followed up and was told they were waiting on reply from their supplier. This was repeated a few times till it got to the point where they said the supplier could not find a transport company to deliver to my area (I live in the centre of Sydney not anywhere remote) When I… Read more

stated that we have had many deliveries by various transport companies, they insisted that there was only one company that would deliver to my area at an extra cost of $170 of which I would pay some and they would cover the rest. I had already paid a delivery cost of $45. Under no circumstances was I going to fall for this and asked for a full refund which I have since received. It is worrying that when reading reviews, it seems they seem to do this quite often to their customers. Wish I had of read the reviews before purchasing. Please beware before purchasing from Interiors Online

Avoid – Not recommended!! Exceptionally poor customer service. 100% disorganised. Totally should NOT sell products that are not in stock or unavailable. Need better communications with their suppliers AND IMPORTANTLY their customers. Show details

2 year wait on coffee table – I ordered a coffee table and in a separate order ordered the matching side tables. The side tables were sent out iver a year after ordering. I ordered the coffee table on the 21/7/2020 and am still waiting in October 2022. I emailed the company again who are now under new ownership and management. Their response was on their end it has been… Read more

shipped. This is completely incorrect as I have received shipping confirmations for oll the other products except the coffee table. Really hoping I either get the coffee table or the $280 back. The fact that this has been going on for more than 2 years is ridiculous. BUYERS BEWARE! THE SITE LOOKS LEGIT BUT THEY ARE AN UNRELIABLE BUSINESS!

If I could give a negative star rating I would – If you enjoy being mislead by a pretty extensive product website only to be let down by a completely incompetent customer service experience then interiors online is for you. They promise the world and provide disappointment and lies. On order there is no status of back order until the product is paid for in full. Initially told arrival would be… Read more

6 week then 10, now it’s blown out to 4 months. Only finding this out when I reach out to them. Never again!

Item cancelled after 12 months of waiting – Bottom line, they don't have the stock on hand (even though they will take your money and order). Be prepared to wait up to a year, only to then have it cancelled on you. Never again. Show details

Goods Not Delivered and No Contact – My partner and I ordered a table months ago, still not delivered over a month past the delivery date. No contact from store, phone calls are never answered and emails are never responded to. Starting to feel like this could be a scam. Show details

Product quality good, customer service very poor – I ordered two table lamps and 10 days later only one was delivered. I sent an email trying to confirm if two boxes were sent but received no response so contacted the courier who confirmed that only one box was received (as subsequently delivered). I have tried to contact Interiors Online via their 1800 number and their land line with the calls… Read more

not being answered so have been unable to find out if they only had the one in stock with the other placed on backorder. Very frustrating!!

dont waste your time – ordered a few simple items, - 2 arrived damaged - 2 have not arrived - 2 have claimed to arrive however only 1 in box. waiting a month for a response, no response Show details

Ordered and paid but one year later still waiting – Ordered two bed heads in May . Was aware it was a pre order at that time. Website said arrival was September. I have Followed up with them monthly to assess status of my order. One year later and still no bed head. When asking for its location or any Info that would indicate if it was possibly on its way (ie; is it still overseas? ) a dodgy… Read more

response is given that the manufacturer can’t disclose this info. Consumer warning -Unless it is in stock. DONT BUY IT. Disgraceful and not at all looking after their customers. AWaiting Refund . Won’t shop there again.

Absolutely Horrendous customer service – They could not walk me through some basic quality questions… instead the “manager” snatched the phone and simply brushed me off… Show details

Beautiful furniture, not worth the pain – Have waited over 5 months for delivery on an order and they've missed 3 different delivery dates over that amount of time. Don't believe the lead-times on the website and don't expect a response back when asking for updates. Would highly recommend you search for other options. Show details

Exceptionally poor customer service experience – Exceptionally poor customer service experience. No accountability, or attempt to problem solve. They are happy to take your money, but don't deliver in service. Very disappointing experience unfortunately. They should invest in some customer service training for the team. Show details

Dodgy disrespectful customer service – I have bought a large mirror which was delivered damaged . They have refunded me the money , but have declined to pick up and dispose the item . Under consumer law the supplier needs to organise it when it is a large item , I am not able to dispose it my self . The staff are very rude and arrogant they lie so I just wanted to make people aware and think twice before purchasing from them . Show details

Minori black dining chairs – In October 2020 I purchased 6 minori chairs. They arrived after much following up and looked great! However after having them for just over a year all the edging on all the chairs has been damaged ie the fabric has ripped due to the type of framing material used which is is a thin round pipe with not enough padding. I am waiting to see what… Read more

warranty is available from Interiors Online as the damage is obvious that I will either have to reupholster or get new chairs. I certainly didn’t pay $265 per chair to have them for 1 year :(

Extremely disappointing service – Unfortunately I have had a bad experience with Interiors Online. I ordered a light in october. It was meant to arrive in november. I had to follow them up with 3 calls and emails to check its status. Not once did I get an update from them without having to chase it for myself. It was then delayed to december. I totally understood the current… Read more

issues with shipping and so was understanding of this. Finally I was advised my light had arrived by end december. They told me they would advise the tracking once the parcel had been dispatched from the warehouse. I then called and emailed two weeks later as I had not received a tracking number. I was then called back to be told the supplier never received my order from October and that the next delivery date would be march. I was offered no compensation and minimal apologies. I have worked in retail for over 20 years and was shocked by this poor service. I love this website but have no trust in the company unfortunately. First world issues yes, but not sure how you can operate a company like this. As a minimum most companies would offer a discount or gift voucher or some sort of compensation or a least sound genuinely apologetic on the phone.......