Reviewer Photos & Videos
Love this NBN So good!!
Had a few hassles connecting to NBN50 and changing up plans, but had a great tech talk us thru and getting us working. Rapt in the excellent service! Great company.
Love this service.
Connection has been extremely reliable, has only dropped out once. The person I rang was extremely helpful and talked me through every step and the problem was fixed within 5 minutes.
Internode is my brand. They never over promise, rather over deliver. Whenever I have a query I get prompt attention, good advice and as much time on the phone as I need. They have been taken over by bigger companyies, but the right ones and the help desk is still local so I’m staying with them.
It’s hard to find a business that really cares, but Internode do.
Our router was not responding. After calling Internode for support, we had a tech on the phone within a minute. He was able to provide me with precise instructions to resolve our problem. We were up and going again without becoming frustrated. Dealing with Internode is so easy and a pleasure. They have a caring culture which is so hard to find these days.
Just perfect, speed is good no problems
Not say enough to do speed test sorry, but when I ring to sort out a problem, members of the team are so calm and helpful, started with internode, and silly me decided to change, what a huge mistake, went back to internode, and will never change again. It is just lovely to deal with an honest company thankyou
Never a problem
I have found the connection reliable with dropouts very rare, I have always received excellent customer service and always get to speak to someone in Australia. I find this a pleasant change not to have to deal with overseas call centers and talking to computers as I have to do with so many other companies. Speed test taken at 7:15 pm. I have been with this company for over 12 years and wouldn't have stayed with if they weren't an excellent company. I would recommend them to anyone wanting to change to a new service provider.
Great Company and excellent service
I have been with Internode for a number of years now, not sure on how many. I have always found there service to be first class and the level of assistance beyond reproach. The call back service is terrific.
I was happy once .. but now im just sad and disconected
Hi i had a nbn technician visit yesterday to
Check about a dropout related issue FTTN.. when he arrived i had a 20 mbps stable with no issues..
He said he needed to check my modem and the wiring.. which he proceeded to do.. He then tested the external connection below the gutter and recorded a 30mbps 8mbps.. Service.. but then decided to cut the cable and resplice it together..
He then proceeded inside and cut and spliced the socket in the kitchen..
After he finished resplicing the copper cables my internet service dropped to an unstable 10mbp...
Excellent service. Dealt effectively and decisively with arrogant monopolist NBN
See above effective and decisive resolution of my internet lagging and dropping out issue. NBN were not at all playing ball and internode tech team dealt with their arrogance well
Yes Internode are the best internet service people because they are run as the company they were after the
Well its been a dream run, after over 12 months of perfect connection, I have dropped out twice in a 2 week period, But both times have been due to a power outage , Not internodes problem.
Been with them since they started.
This mob have been top notch, good speeds, good technical help. Australian service people, always helpful and polite. Speed good most times. They have been through a few take overs but this hasn't affected their quality of service.
lie and fraud on fetch tv device
i nver order fetch tv device with nbn connection they still sent it to me and charged me not only the cost but the membership as well when i asked them for returning the device they kept telling me someone will come and pick that up but afyer 8months i hve changed my nbn provider but they never refunded neither they picked up the device. more over the device is locked with their network so no one can use it at all. this is a ripped off
Have used Internode since mid-2000s and I highly recommend them
Initially used them for ADSL-2+ for many years, now for NBN plus landline and mobile to consolidate everything.
Never any major problems and, when needed, their sales and tech support is prompt and reliable.
Top-notch all round.
Overall a good service. Modem problem readily fixed (though not sure why I pay for a modem that I’m locked out of & internode controls).
Online plan changes and account management is satisfactory for basic essentials.
Worst ISP I have been with
This has to be the worst ISP I have ever been with. I'm stuck using them for work, lucky me! Speed fluctuates consistently, I never get the top speed ever! Several speed tests receive different results. In a period if 5 minutes i will do 3 speed tests and come back with DL speeds of 20mbps then 8mbps, then 3mbps. At at the same time every day I get drop outs and less then 1mbps. Several phone calls with internode has them scratching their head saying everything is fine. Well, it isn't. I was with Optus prior and had consistent speeds and nowhere near as much trouble. Internode dont give a crap about their customers and seem to have no idea how to fix a problem.
Amazing Technical Support
I've been with Internode for nearly 10 years and they have always been absolutely fabulous :D So easy to deal with and their technical support is Brilliant! I'm a little scared of technology but they are always very helpful, patient and knowledgeable. Explaining everything in language I understand and walk me through what to do. Strongly Recommend Brilliant!!!
Friends for life
I signed up with Internode over 20 years ago. Never had ant reason to move - even after I moved location. I live in a country town, and most (rarely needed) contact with tech support has been been by 'phone, however when upgrading to NBN, I visited their city office (easy to find) and chatted with their friendly staff. I run a couple of web sites, and frequently am uploading significant amounts of data, so the guys modified my access speeds to improve uploads with only a small "hit" on download speeds.
I see no reason to change to another provider.
So far, so good
We have only been on the NBN plan (including VOIP) for about a week and so far so good. We have the NBN & VOIP with them at home too and are very happy with their customer service whenever we have had to speak to them & getting our business up & running with NBN & VOIP was quite easy.
Horrible mobile service
The most horrible phone service provider I have ever dealt with. They charged me money upfront but could not port my number for over a week. Their customer service people entered incorrect details over and over and over again, did not follow up and just could not get my services activated. Terrible mobile service. 0 stars. Just stay away from Internode mobile at all costs!
Great Customer Service
Finally - a Telecoms Company that understands great customer service!
Answer phones quickly, good technical support and advice, great customer service when there's an issue. Connection etc perfectly fine.
Thoroughly recommend Internode as an ISP.
Questions & Answers
ATM im with NBN HFC with Optus and in the last month I've been getting terrible lag in PC games (running ethernet) I'm located in Sylvania (Sutherland Shire, NSW) Wanting to know what you are offering as im in dispute with Optus due to inconsistent speeds during peak hour times (When i get NBN installed i never had issues even in peak hour).
Wanting to know what you are offering for New customers for NBN 100???
Also if you have your own lines or what company you rent off?
There is increasing demand on the internet everyday therefore you are not the only one experiencing slower speeds. The other problem that can affect speed is noise in your line and this can be checked by your provider. Also if you are connected by WiFi, change to an Ethernet cable for faster speed but you most likely have that already. Your speed might not have anything to do with your provider. What I can say Is, when you deal with internode, it is very seamless and easy to do so unlike some other providers. We are a Telstra and Internode customer.
Firstly, massive thanks to Col for the awesome reply and tips, they're very handy!
ultrablu, thanks for taking an interest in us! We're always keen to help, but we's suggest working through the fault lodging and escalation process with Optus first just to be sure that everything has been done. If there is an issue with the connection that may be within the NBN network, then changing providers won't resolve the issue (and we aren't in the habit of cutting other providers lunches, so to speak!).
We have our own network for our services that then connects in to NBN's, so we can troubleshoot issues effectively and you can see our NBN plans, here:
In the meantime, see how you go with Optus. If they can't help you, then feel free to give us a call and we'll lend a hand!
Do you use M2 or Vocus / iprimus or Telstra, or anything as your backbones (in postcode 4102, in my case) - which I thought could be the case whether you are using ADSL or NBN(?) via any ISP?
I was also reading your webpage - https://www.internode.on.net/about/our_network/
but could not find anything specific.
Hi, I wish to check whether you have your own infrastructure at Woolloongabba QLD 4102, or otherwise what backbone you use? I am in an apartment hooked up to FTTB with another ISP. They use V_cus, which I heard so many people saying it is no good. The speed is terrible (for what I pay for) - and it has been deteriorating for the last 18 months. 700kB/s (kilo bytes per second) downloading a file e.g. windows updates (or even just reading news on abc.net.au), any time, date or night (even at 2am, 3am or so), weekday or weekend, they say it is good enough and it is not their fault. I am confused.
Thanks for taking a few moments to ask your question.
We currently don't have our own infrastructure in your area, as connections here are serviced by NBN.
We'd suggest working with your current provider with regards to the speed issues, as following their escalation or complaint process may give you the result you need. At the very least, they should be able to organise a fault or technician visit for you, especially to have the cabling between the FTTB unit and your socket checked.
In the meantime, you're more than welcome to review our NBN plan, available here:
Also, feel free to make direct contact with our Sales team via:
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.