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Fallen far from grace.
I have been a internode customer for over 10 years - back when they supported local and hosted online game servers. It's clear that since the iinet and then TPG take over they are only interested in providing a bargain basement, shoddy service with terrible customer service. Having FTTP we were getting 50 mbs speeds no problems but it has steeply declined over the past 6 months. Speeds have gone from bad to worse. anywhere from 10-5mbs on a 50mbs plan. Customer support refuse to investigate unless I provide 4 speed tests over 48 hours. Unhelpful and unwilling - not a good quality product at all.
Still no NBN after 4 weeks and poor customer service
Contacted Internode weeks before moving house to make sure the new property was connected, as I work from home. Was assured it was. We have moved into new property and 4+ weeks later still no NBN. Called Internode today to see what was happening with connection and also to query the bill for a service I have not had and the customer support hung up on me. Perhaps it was an accident but can't say I would recommend Internode to anyone. So dissapointed.
Excellent Speed, Excellent Service
I have always had great service from internode, stemming right back to the ADSL days. Back then when they were helping me set up my modem, they spent two hours with me on the phone as they diagnosed a virus problem on my pc. Now with NBN, the install couldn't have been smoother - and again - they helped me set up the modem.
I recently sent them an email querying a bill - and they were on the phone to me within three hours, and the problem was solved. I really couldn't be any happier with their customer service.
I have got fibre to the node and I'm also using their NodePhone service and I'm very happy with the speeds and have never had any connection issues or drop-outs.
Cheap plans but uses Vodafone towers
Sim only plans are cheap, but if you think your gonna have coverage in all suburbs think again. I live in northern part of adelaide and I’m not able to log into some apps login failed check internet errors.
When I switched to NBN (on HFC), I paid for a new modem/router which Internode deemed necessary. My daughter did the same (although she went with the free modem/24 months re-sign option).
I'm now going to cut a VERY long story to be exceptionally short !!!
The basic supplied MODEM part is actually OK and fulfills the requirement that you get a "landline" phone connection included. The ROUTER Wi-Fi part is appalling and gives poor coverage and flaky connections.
After some non-helpful conversations with Internode Tech Support, on the third ca...ll I was connected to the most helpful person I have ever experienced !!!! She suggested a fix and guided me through the entire process. This is involved swapping the cheap modem with a more expensive (Internode approved and discounted) modem BUT YOU LOSE the "landline" phone capability .... your choice, probably not a difficult choice these days as mobile phones have all but rendered landlines obsolete. This improved Wi-Fi dramatically and is a very good solution. OR .... at a similar overall extra cost you can do the following. Keep the original modem/router, complete with "landline" but SWITCH OFF the inbuilt Wi-Fi and buy a separate Wi-Fi ROUTER, plug this new router into one of the modem Ethernet ports and configure it to supply your Wi-Fi to the house. Don't buy some cheap, Mickey Mouse router .... be prepared to pay over $200 new (or somewhat less for a second-hand device on E-Bay) and get a "triple-band" device. You can then configure one of the 5GHz bands to carry general day-to-day traffic and the 2nd 5GHz channel you can dedicate to bandwidth-greedy traffic such as video playback and/or Wi-Fi surveillance cameras etc. Yes, you either have to be a bit of a tech-head or import one to do it for you, but I have done this for both my and my daughter's Internet systems and the problems have just melted away !!!
Our NBN box and modem/router were damaged in a storm. First call confirmed problem was with the NBN box. A booking was made for the technician to replace four days later. Once the box was replaced we had to install the new router. The internode customer service officer was very patient stepping me through this process. 37 minutes later and we were good to go!
Modified router has restricted functions and low coverage at home
Internode insisted on using their TP-Link modified router, discouraging using any other, claiming they would not guarantee satisfactory service. I had another (better) TP-Link modem/router form my ADSL 2+. While DL/UL are satisfactory on computers LAN connected, WiFi is abysmal. I got TP-Link extender, but it does NOT work with Internode supplied router. Simply, computers connect via WiFi to a network, but do NOT have Internet connection. Also, no more VOIP phone.
Discussions with technical people was fruitless. This was already signaled in cus...
Not as good as ADSL
For me ADSL was a better fit. Hardly ever had a service loss. Now the NBN drops out 1 to 3 times per week.
When the NBN drops the phone drops as well, unbelievable.
With ADSL when we had a power outage the ADSL and phone systems still worked.
May be faster but not better service.
Fibre to the building and keep the phone lines separate would have been a better fit for all.
I think the current fibre to the node is Rupert Murdoch and Tony Abbots folly.
New site is excellent,but have lost access to other areas.
Have installed new modem in the living end of my home successfully,but have now lost access to other rooms which previously had reasonable coverage with aid of a d-link extender but now it does not work.What can I do? Restore old modem and have two ? Please help.
The reviewer stated that an incentive was offered for this review
If ever a problem good efficient service from Internode to fix
Have been with Internode a long time and will continue in future
I value being able to get through to Internode without delays and their follow up
if I have a problem they are always friendly and helpful
We've had a couple of issues recently after a very brief power outage. After that, our broadband failed, and our mobile phones went a bit crazy. Phone calls to Internode discovered the problem, and fixed it. Died again the following day and after talking with the technician, the connection was reset and has since been working really well..... maybe even a bit faster!
Worst customer service for getting a fetch box
Have been an internode customer for over 10 years. We've had a fetch mini (via intetnode) for some time in a study and have been pleased with it. Recently we've had problems with a couple if our foxtel boxes. Made the mistake of thinking we would replace them with a couple of fetch mighty boxes. Ordered two mighty's received one mini. They said there had been a mix up between their distribution dept, and ordering system, and the two mighty's were on their way. One arrived, unfortunately was faulty, and had to be replaced. Replacement was...a reconditioned used box, even though we only had the first box for 48hrs trying to get it to work, their policy is to only replace it with second hand boxes, never another new one. So basically paying full price for a second hand box. Instruction book and parts were missing and it wouldn't even turn on. So it has had to go back as well. The second mighty we ordered never arrived as they decided for some reason to cancel that order without telling us. Excuses vary depending who you speak to. They won't let us order any more boxes as our account is now a big mess and until they can clean it up they won't send any boxes. So now three weeks after our first order we have no might boxes and a big messy account through no fault of our own. With 4 boxes on our bill until they sort themselves out. NHJ Off to JB HiFi much better service.
Never a problem with Internode
Have been a loyal costumer for years. Solid customer service, so helpful when I ring to ask questions. They don't rush you and know their stuff. My nbn is fine here in hills area.
A Commendable Service Provider
We chose Internode when we first connected to the internet. We maintained them as our provider once we upgraded to NBN. We looked at upgrading to include Fetch TV. This was explained well, all our questions answered clearly and when we agreed to include it in our plan, contact was made regularly to inform us of each progressive step. Haven't had fault with Internode in the years we have been with them.
Above and beyond
Internode was recommended by a family member and it did not disappoint. Being old with a hearing impairment, and definitely not tech savvy, they were very patient with me. Their call centre staff speak slow enough for me hear, and without heavy accents, which is almost unheard of these days.
Good reliable service
Good reliable service, no issues with the service as it connects quickly. There are three users in the house and during our peak period (in the evening) there are no issues with the connection and the speed.
excellent customer service
A review of our plan. The person was very helpful, knowledgeable and phoned me back to follow up on products I was considering.
NBN works very well and nil issues
Reliable, no issues at all. Very happy with service and I highly recommend to anyone. Internet runs perfectly, no dropouts and no problem with company. In my opinion best service I ever had.
A Good Service Provider
I have a very reliable connection and only experience slight variations in speed at different times of the day. To make things even better Internode have given me a free upgrade some time back and recently they have given myself a 6 month trial at 250 MBs which makes things happen virtually in a blink of an eye. Dealing with any technical issues or upgrades on the phone during business hours has been good.
Service second to none
The review is solely dedicate to the the staff in support that have never let me down and provided me with the type of service that is not seen in many businesses. This is why I will keep my nbn plan with internode.....cheers
Questions & Answers
Are the modems you sell locked to internode?
Hi what router do you provide
This depends on what connection type you're going to be connecting via.
We offer the Technicolour TG-789, TP-Link VR1600v, and Fritz!Box 7490. Have a word to our Sales team via 13 66 33 and they'll be able to give you more information!
ATM im with NBN HFC with Optus and in the last month I've been getting terrible lag in PC games (running ethernet) I'm located in Sylvania (Sutherland Shire, NSW) Wanting to know what you are offering as im in dispute with Optus due to inconsistent speeds during peak hour times (When i get NBN installed i never had issues even in peak hour).
Wanting to know what you are offering for New customers for NBN 100???
Also if you have your own lines or what company you rent off?
There is increasing demand on the internet everyday therefore you are not the only one experiencing slower speeds. The other problem that can affect speed is noise in your line and this can be checked by your provider. Also if you are connected by WiFi, change to an Ethernet cable for faster speed but you most likely have that already. Your speed might not have anything to do with your provider. What I can say Is, when you deal with internode, it is very seamless and easy to do so unlike some other providers. We are a Telstra and Internode customer.
Firstly, massive thanks to Col for the awesome reply and tips, they're very handy!
ultrablu, thanks for taking an interest in us! We're always keen to help, but we's suggest working through the fault lodging and escalation process with Optus first just to be sure that everything has been done. If there is an issue with the connection that may be within the NBN network, then changing providers won't resolve the issue (and we aren't in the habit of cutting other providers lunches, so to speak!).
We have our own network for our services that then connects in to NBN's, so we can troubleshoot issues effectively and you can see our NBN plans, here:
In the meantime, see how you go with Optus. If they can't help you, then feel free to give us a call and we'll lend a hand!
|Category||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers|
|Standard Monthly Price||$49.99||$79.99||$99.99||$69.99|
|Promotional Monthly Price||$59.99|
$59.99 per month for the first 6 months, then reverts to standard price of $79.99. Offer does not apply to Month to month plans.
|Service Type||Fibre and NBN||Fibre and NBN||Fibre and NBN||Fibre and NBN|
|Packages Available||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone|
|Contract||Monthly and Set Period||Monthly and Set Period||Monthly and Set Period||Monthly and Set Period|
|Data Allowance||Capped/Fixed and Unlimited||Capped/Fixed and Unlimited||Capped/Fixed and Unlimited||Capped/Fixed and Unlimited|
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