Interparcel

I’ve been waiting for over two weeks for a parcel to be delivered, it needed to travel about 100km. I’ve been actively chasing it for a week, no one there has a clue where it is. All I get is a standard answer of “please give us 24/48 hours to… Read more

investigate” no one ever gets back you. I was told once it’s about to be scanned and will be delivered by 4pm, that was five days ago. The agents are pleasant but clearly have no idea what is going on. Do not use this company if you value your goods.

I appreciate the fact that the operating hours close at 8pm because it really helped with an emergency issue. I dealt with Felix and he answered with questions that I needed and have been very helpful. It's more information than I could possibly get from the website's quote system. Show details

Over the past few days I was really frustrated because my parcels, which I had booked with Couriers Please and Courrio, had still not been collected even after three days. This time, however, I spoke with a very competent person, Ana R, on the phone, and I must say that her service was extremely friendly. She not only made promises but actually… Read more ·  1

took care of my concern. She showed great understanding and made an exceptional effort. Employees like her truly deserve recognition.

I rate them. I have been in the freight game for over 15 years and seem my share of poor companies. For them to be holding a 4+ star review is remarkable. Now do NOT sell out please. We need competition in the freight game, and I know you don't offer direct freight services yourself yet,. I am hoping one day you go that way and expand on that vertical market. Thank you. Show details ·  1

I booked Interparcel to deliver a parcel to the Middle East, and setting up the delivery online was quick and easy. Not so the parcel pickup. I stayed home all day for their 10 hour pickup window with no joy and no sign of a courier. Like most people I don't have the luxury of staying home all day, day after day, so I rang to cancel and get a… Read more

refund. Rose at the other end of the phone was wonderful with no aggro and no recriminations just terrific, helpful service. Paypal contacted me two hours later with news of my refund. I may try Interparcel again sometime, especially if their pickup and delivery is brought up to the same standard as their customer complaints & refunds. Thank you, Rose!

Don't trust the delivery times. Paid for next day delivery due to deadline, didnt arrive until 3pm the following day. When you question their support they say "Please note that delivery dates and times are not guaranteed, except for same-day services, which are the only services that include a guarantee. All transit times provided are estimates… Read more

and is a guide only"

In other words, if it says next day delivery, and you pay a premium, the "fine print" means its not. Don't trust this company, go direct!

Received email from inter parcel stating that the parcel was almost triple the declared size. Parcel was declared correctly and have now be threatened to be charged an extra $100. Inter parcel cannot provide evidence to support claims. Please do not use this service. Show details

[Name Removed] from Live Chat was extremely helpful and while he couldn't fix my issue he was happy to guide me through what happens when your parcel isn't collected. Disappointed that my parcel wasn't picked up especially since I paid extra for express postage, spent ages trying to fix technical issues and contacting customer support about that… Read more

issue as well as trying to get an answer to a basic question which wasn't resolved until I spoke to the third person from support (Adi). Adi like [Name Removed], was excellent in providing answers and trying to help.

No accountability, no resolution, no support We contacted Interparcel the same day an issue was identified with a shipment. The parcels were never sent, and we supplied proof that the shipping labels were unused and still in our possession. Despite this, Interparcel advised the consignment could not be located and then refused to proceed with a… Read more

claim, citing ATL terms. This makes no sense when the parcels were never dispatched or collected.

We spend a significant amount of money for our business with Interparcel and continue to do so, yet received no real help, no fair investigation, and no reasonable resolution. The matter has been left entirely unresolved, with Interparcel making it impossible to close in a way that is acceptable.

For a business that relies heavily on shipping services, this lack of accountability and customer support is incredibly disappointing.

Courier damaged the carton so the customer wouldn't receive it. It was sent back to me and I'm supposed to pay a fee to have it delivered to me. The tracking shows it was delivered and signed for by the customer. Now I'm supposed to pay for another booking to send the repacked carton to the customer. I'm so tired of courier and broker companies. Show details

Customer service staff do the best they can with no resources. Can't call anyone up the food chain to deal with issues and when they do arise, Interparcel has absolutely NO AUTHORITY to instruct couriers to follow requests or remedy. Multiple failed pickups over weeks with no automatic alert, so the parcels just sit there until either my customer… Read more

complains or a manual follow up is carried out. Costing us customers and $$$$ in cancelled orders and ruined reputation. Use Big Post Instead.

This is the worst courier company on top of it they got liers in their system who will not come to pick up your parcel and mark up that your parcel wasn't ready, thanks to the technology I booked Armex through this company and parcel wasn't picked up on Friday - 14/11/25 so I called interparcel and they rescheduled it for Monday - 17/11/25 but… Read more

same story repeated no one came to pick up the parcel so finally I cancelled the order because I knew if I reschedule it, they will not going to pick up it because they are not serious for business they are just wasting customer's time. If anybody want to destroy own business than hire this people they are master of this art.

Interparcel added an “oversize” surcharge to my shipment without providing any proof from the carrier. They refused to show measurement logs or photos, even after I supplied Amazon’s confirmed carton dimensions which contradicted their claim. They kept demanding photos of boxes that were already delivered, making the dispute process impossible to… Read more

follow. This whole process feels like it’s designed to pressure customers into paying fees that can’t be verified. Very poor handling overall — I’ve filed complaints with regulators.

If you want to pay money just to suffer, go ahead and use this courier. I really wish I’d seen all the reviews before using them — everything that happened to me was exactly what others complained about. Please read what other customers went through before you book anything with them. 1.Ridiculous extra charge They claimed my parcel was 10… Read more

cm bigger than the actual box size. I used a standard carton box — even if it’s full, there’s no way it magically expands that much. Totally unreasonable.

2.Damaged parcel

When my parcel finally arrived, it was half torn open. I have no idea how they handle deliveries, but it’s shocking.

3.Template replies only

Their customer service never answers real questions — just the same copy-paste email every time. Completely useless.

If you enjoy frustration, fake customer service, and being charged extra for no reason — this company is perfect for you!

Sales Manager Michael ignores customer emails and text messages. Have sent emails, online enquires and called customer service to schedule pallet shipping and it takes two weeks to get a reply from anyone, Michael emails back and then does not respond again to reply emails.... does this company not like taking money? We are a business customer… Read more

with an account however we are ignored

Trying to work with you and use this company for all of our shipments but cant get in touch with our rep...

First of all, the courier said was unable to deliver the package because they cannot find the address. The destination was a hotel and easily found in google map. At this point, I wouldnt blame interparcel, as the courier is a third party. Interparcel, then charged me a redelivery fee. However, no second delivery was attempted and the parcel got… Read more

returned to me after more than 2 weeks.

After several emails back and forth, interparcel finally agreed to give me a full refund. 2 weeks later, no refund received, I had to chase them for the refund. They, then, refunded partly. I had to chase, again, for the rest. They finally provided another part refund and still less $5.50 from the total that I paid. I didnt want to waste any more of my time at that point.

No apology, no remorse. Ignored emails. Took several emails to get one response. Broken promises. Terrible customer service!!! DO NOT USE THIS SERVICE! It will be better to go direct to a courier company.

Dodgy Service, Extra Charges, and Delays Got hit with an extra fee because they claimed my parcel was way over the allowed size. Even with stuff inside, that’s impossible. On top of that, delivery kept getting delayed. Poor handling and zero common sense. Wouldn’t recommend — wish I could give 0 stars! Show details

If you value your time, your customers, or your sanity, avoid Interparcel at all costs. They regularly fail to collect consignments that were properly booked, paid for, and ready for pickup. This isn’t a one-off — it’s a recurring nightmare. Every time you trust them to do their one simple job — collect and deliver — you end up with uncollected… Read more

parcels sitting for days, zero communication, and support that seems to exist only to say “we’ll raise a ticket.” Those tickets go nowhere. Nothing happens. No apology, no action, no accountability. It’s unbelievable how a company in the logistics industry can be so consistently unreliable. The system automatically takes your money and issues labels instantly, but apparently, actually collecting the goods is optional. If you need a courier that shows up when they say they will, Interparcel is not it. They have wasted hours of my time, let down my customers, and cost my business money. Bottom line: Interparcel should not be trusted with any consignment of value — or even a box of air. Their service failures are frequent, predictable, and utterly unacceptable.

Engaged them to ship from Aus to NZ - customer service from them (and the carrier, UPS) was actually pretty good throughout, until they sent an additional invoice more than a week after delivery had already been completed. They claimed the boxes were bigger/heavier than I declared, and wanted photographic evidence to dispute the claim, which… Read more

obviously I couldn't provide; it had been a week, boxes were all unpacked and ripped apart.

The weight they gave was also exactly the same as the weight I declared - they said some boxes were heavier, but others were lighter, interestingly enough. I will concede though that the dimensions probably were bigger, due to the boxes bulging (likely because they were squashed under each other - several items inside the boxes were damaged when I unpacked them). Dimensions they gave were about 3-4cm more per measurement than what I declared.

absolutely terrible customer service, blames everyone else and will not help fix the problem. 4 out of 8 parcels this month have not been picked up or delivered on time. We follow up constantly to then be told that it does not count as missed as the agents dont record every call/chat you make on the parcels. DO NOT USE THIS SERVICE! they do not care about their customers its all about profits and zero accountability. Show details

Failed overnight delivery no satisfaction from customer service, Collected and processed 22/9/2025 17.04pm and today is now 24/9/2005.Still no delivery, Excuse is Driver ran out of delivery time at 15.37pm on 24/9/2025 1 day after next day promise. delivery misinformed information that is not true blames Fed X for failed delivery Fed X blames… Read more

interparcel Interparcel not taking accountability. Paid $100 for overnight service now in day 2 still no answers when it will be delivered despite being on board with driver which failed. Long 6 hours on phone being cut off 3 times. DO NOT USE THIS COMPANY as they tell you misleading information and then tell you they have to go home at 4.00pm and cannot assist any further. Very Poor Customer service and no resolve.