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Terrible service do not use this company
I sent a package via Fastway using this company. It’s a 25 minute drive from the pick up address to the destination. 5 days later my client called me to advise that they hadn’t received the goods. The customer service team told me that they would follow up and call me back. They didn’t follow up with Fastway as promised but sent them an email and told me that they would have a response in 48 hours. I had to deliver another set of goods myself and I am going to take Interparcel to VCAT. This could have been avoided if [Name Removed] in complaint...s had done her job. My advice is to book another freight company like Couriers Please. You might pay a few extra dollars but they will follow up with their drivers and you get an automatic $1000.00 insurance cover with every shipment. Disappointed to have to give this review but they are incredibly incompetent in handling complaints.
- Verified customer
Inconsistent delivery and poor customer service.
Advertised delivery times are generally way off - takes twice as long. Customer service is poor and they take no accountability, and offer no compensation. Better to go directly to the carriers site and book from there.
Review collected in partnership with Interparcel
Don't ever use this company, they got my delivery wrong and then refused to give me a refund saying that its my fault and I cant prove it is them. Stay away from this place and book your parcels through the couriers direct website.
- Verified customer
Avoid This Company Anyway
I tried to send an order to Brazil in September 2020 and they refuse to finalize the delivery. Now they want $ 36.00 to finalize the delivery, which has already been paid in September. So if you intend to ship something outside Australia, avoid this company anyway. The cheap is expensive.
The worst customer service I have ever experienced.
Understandably, my international parcel was delayed which is definitely not my issue here. The problem was that I called often for further information and each time I was advised that I should ask the receiver to follow it up, as they would get more information than they could provide me with. Every time I called I was told they would lodge an enquiry and that someone would contact me back, and they didn’t once, in the almost 6 weeks it took for delivery to actually happen. Not once did I receive any updated information, the DHL tracking showe...d more info than the Interparcel tracking and worse still, because I booked the delivery through Interparcel, the carrier (DHL/FedEx) wouldn’t provide me with information as they stated they would only provide it to the agent - Interparcel. Book your freight directly, there was no benefit whatsoever in utilising Interparcel at all.
Excellent, efficient service..........Highly recommended - THANK YOU!!
As usual, Package arrived within expected time frame. Can't recommend them highly enough! Have recommended them to family and friends and will continue to use this service for all parcel deliveries and collections.
- Verified customer
Zero Stars: Worst service and care factor zero
So far it has taken 3 weeks for a $500 water pump and its cover to not be delivered to the Macedon Ranges from Hallam, a distance of 120km. Interparcel handed off my shipment to a company (Fastway/Aramex) that they knew does not do rural deliveries and then lost track of it. Hasn't been tracked since the 8th of January (and it's now the 22nd). Absolutely pathetic customer service, they always promise to get back to you within two business days but never do, and now they have stopped responding at all and the vendor is now harassing them from th...eir end. If I could have given zero stars I would have, these guys are the worst and obviously don't give a rat's bottom. No-one knows where my Pump has gone, and the fault may be Fastway/Aramex, but these guys own the service and they do not care. Update 1st Feb 2021. Still no Pump or cover, vendor has kindly sent me another unit as Interparcel are telling me that the item will be returned to the vendor but Interparcel are also telling the vendor the Pump will still be delivered to me...but in both cases the situation is moot as they have zero idea where it actually is and cannot locate it. Zero stars is too generous for this bunch of no-hopers and I have no idea how they are still in business.
Delivered to wrong address
Delivery item was picked up on time ,thats the good part ,was delivered a week later than the given expected date,delivered to the wrong address and left without signiture or confirmation , the item delivered by the person who wrongly received it luckily for us. Poor effort, could have lost the goods altogether. A lucky escape no thanks to Couriers Please.
Amazing staff that genuinely listened and understood the help I needed to send my package. They efficient and quickly sorted out what was wrong, and sent an email with the documents I needed. To top it off my package was picked up on time from my home. Just wonderful. I will be using this service again and would highly recommend them.
Don’t use these guys!
I was sending a package to the uk, I was given a time between 9am and 5pm.
I called them at 3 times during the day for updates, they just kept telling me anytime before 5pm
At 4 pm I called again spoke to someone else who then told me, they came at 850am and no one was home even though my pick up was between 9am and 5pm the other a annoying thing was no one in the office could be arsed looking on the system when I called!
Also I would double check on the lead time for your delivery as the web site said 5-6 days but was advised it was more like 6 weeks!
Pay an extra $10 and use someone else.
- Verified customer
I arranged a parcel to be delivered to Russia, but it was returned to Australia after 6 months. Not only did they refuse to refund the postage or any delay compensation, they also charges additional 'return to sender fee'. Basically, I ended up paying $50 for nothing and have the parcel delayed for 6 months. Job well done, Interparcel!
Horrible service, product was not delivered
My partner and I tried to send a gift to Brazil. We paid everything, including taxes and they returned the product to Australia.We are so frustrated because the gift suposed to be delivered to a ufc fighter and now it is back in Australia. Horrible service, never again
Cant get a straight answer out of any of these fools, 3 weeks overdue waiting on a parcel is a joke, can't believe in this day and age they don't know where my parcel is....
Lost Package No accountability
Package has been lost. No accountability from Interparcel. No ownership. Their Customer Service is non-existent. Will never use again. They blame being busy but this is no excuse. I received International parcels quicker. I have had multiple deliveries since this one was collected (25 Nov)
damaged and no insurance
my parcel boxed well come from interstate and has some damage, the box had dings all over.
the insurance is worth nothing as when it comes to making a claim they will reject you on all counts.
look at the insurance clauses, they will kill you before you can get any money
use aust post and pay the extra if you want a gtee
I have Jonathan from Interparcel to be so helpful. I had many questions, and he had plenty of time to help me and show the way and the whole process has been very smooth!
- Verified customer
Less than satisfactory
I booked a parcel with Interparcel to go to Maffra in Victoria. They apparently sent it via Fastway Couriers.
This was on the 31st May 2020. The tracking ends on June 9th when the parcel was in Sydney??
I have tried contacting Interparcel via their "Help" and they have provided NO RESPONSE whatsoever!!
Fastway tracking page does not recognise the tracking number Interparcel gave me, so I get nowhere with Fastway.
My client still has not received his parcel, and I cannot contact anyone in Interparcel, nor find out where it has gone!!
- Verified customer
Great customer service
Overall happy with my numerous experiences with interparcel. Easy website to use, quick process, sometimes I am able to get a parcel picked up within the hour.
When things go wrong (such as a courier not picking up) they are easy to get in touch with and promptly arranged delivery with another courier company.
Will happily use again.
Fast service..well done guys. Definitely will use your service again. very recommended courier services.
Parcel from Australia to Egypt arrived in 5 days, could not believe it especially at this time with panoramic hits the flight services. Very happy to deal with them again
Had to send 2 boxes of childrens clothes from Melbourne to Oxford UK total of 14Kg. Previously used Aust Post for parcels. This delivery was picked up on time from our holiday house on Mornington Peninsular 1pm Tuesday 17/11/2020 and was delivered to door in UK Monday afternoon 23/11/2020. Awesome service Interparcel, will definately use service again.
Questions & Answers
I’m wanting to ship some boxes from Sydney to the Far North Coast of NSW. I don’t know how to go about weighing these boxes to get a quotation. Any suggestions ! (Other than weigh all items independently and calculate).
Thank for any feedback
Hi Cushla. Thank you for your enquiry! As our prices are based on the weight of your package as well as the dimensions, this information is needed to obtain a price and book in a courier collection with us.
I would suggest trying to weigh your parcels on bathroom scales. If you needed any further help, you can contact our friendly customer service team on 1300 006 0031, or use our live chat function via the website.
Hi I live in Muswellbrook NSW Australia, I am wanting to send a parcel to Casablance Morocco, can you help me and how much will it cost, thanks God bless Megan
Hi Megan. Thank you for your enquiry. We can definitely assist you, it may be easier if you contact the customer service team who can guide you through our pricing and booking process. You can call our friendly team on 1300 006 031, use the live chat function on the website, or email email@example.com.
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