Service not as promised and below any standards
I have a parcel booked from Melbourne to Perth for today Friday 23 March by 5 pm. I called at 4 to confirm that it's still on track and was assured by a agent that it's not 5 yet and will be picked up. Now it's 5.30 and it was never picked up. I tried calling and answered by automated system that it's after hours and all closed! What am I supposed to do? Very unprofessional and what do I get in compensation? Ive paid already and need it in Perth on time!
Great service, very helpful and efficient thank you. I am super grateful for the quality of support and service provided
Great service. Picked up and delivered within the stated timeframe and without damage!!keep up the great work guys, it’s a good service for home stayers and those who live alone
Will not ever book with interparel/TNT ever
Organised a pickup of a parcel from Sydney to Melbourne 1 day service. Was charged straight away and was given a consignment number etc. 30-45minutes latter they call to say collection has been cancelled as they don't collect passports, and refund will be made within 48hrs. 20 mins after the phone call i receive an email from Internal Affairs advising freight has been collected by TNT! Within the 20 minutes I have arranged same day pick up and delivery with Toll, Only for Toll to arrive and be told item was picked up by TNT! i am fuming i need this passport and they have effed up big time. Called them this morning and apparently nothing they can do! This company is SHIIT
Outstanding Process and Great Experience......
As a first time user of this type of service, I could not be any more pleased with the experience from start to finish. I wanted to send a parcel from Sydney to London and ended up choosing Interparcel and TNT. Easy online booking, great advice from the Call Centre, speedy pickup from home and great tracking advice to when the parcel was delivered which was exactly as promised. No issues any where along the entire process and I would recommend Interparcel without any hesitation whatsoever.
Parcel not collected
We had a parcel booked for pick up for the following day, we were sent confirmation of this, and sent all of our documents, barcodes etc that were required.
I needed to forward the tracking details to the receiver of the parcel and this is what the link stated
"The service selected is not available to this destination address. This has delayed delivery pick up"
Rang Interparcel and queried this and was advised by a supervisor not to worry and that the parcel definitely could be delivered to the required address.
By 5pm the following day, I rang to see where the driver was but of course the office was closed.
Next day rang again, no apology, just blaming the local contractor for the delay, and telling me that Noosa Heads is a "remote location" and that's way it didn't collected!!
Still waiting for pick up, and fuming at the lack of accountability from Interpacel.
Unfortunately as a distributor we have to rely on couriers, and are consistently let down by them.
Just In Time
We recently had an issue with goods organised by us through interparcel accidentally having incorrect equipment packaged that we prefered to not be delivered. With the delivery due and on board that day, I spoke to Gemma Bale Customer Service Representative as asked for her assistance. Gemma was good enough to follow up with the Freight service, arrange for a hold on delivery and arrange return to point of origin. I would like to pass on my thanks for her help. DA @ Boiling Point
Started off Great - Had an issue with Lithium Batteries - Interparcel has now resolved the issue
The company started off great with a good price.
There was an issue with there being an Li-ion battery. I was informed after the parcel was picked up - mistake on both sides.
Check all of the details closely when sending Li-ion batteries as they may not be very clear when booking it in.
Interparcel ended up resolving the issue very quickly. Would recommend.
Fast shipping, competitive pricing, quick service
Shipped a 0.2m3 21kg parcel from Perth to Adelaide (~1m x .4 x .4). Aust Post were quoting $135, but through Interparcel I had several options from $50-$70. I ended up going with TNT Road Express which came in two days, which is pretty good from Perth. They weren't able to deliver even though I ticked a box which I thought meant they would, customer service was quick and though they couldn't get a redelivery the same day I was able to get someone on the line quickly. It came the next day in perfect condition. I will definitely use them again.
I’ve booked a service with this company yesterday, and in website is not specified about what kind of package things should be.
My request was for a bag like box format.
Simply they canceled service and made me trouble!!
I cannot believe it - it happened exactly as promised!
Picked up a parcel from a business in Poland and delivered to me on time and undamaged. They handled all the paperwork (import, customs, etc) and made it very easy for me!
Sharon Walters .
Good reliable service
I found the service very good, and value for money. Parcel pickup and delivery were at the specified times indicated. Have tried other sources, but this is the best so far.
Sat waiting all day for parcel to be collected. Rang customer service at about 3pm to enquire whether the courier was coming. Was told to keep waiting.
Rang back at 4.40pm and was told to keep waiting or to leave the item outside if I need to leave or drop it off at the depot. When I replied these were not possible I was told to take it to work. Explained I was at work! She then told me to leave it at reception. I am self employed with no employees! Customer service told me they could not check as to whether the courier was coming or not and that I will need to rebook or cancel. She then told me 'it's a cheap service anyway' and to call them if they haven't shown up by 5pm.
So it's 5.15pm and no one showed up so I called Interparcel. Phone lines close at 5.00pm!
Interparcel need to understand that a day not working when self employed is very costly. No work equals no money. Therefore, a 'cheap service' becomes very expensive when losing a days income. I will now have to explain to my client that his item is not on the way, that there will be a delay, and I will lose another day waiting for (hopefully) the courier to show up
Organised on the Net, Parcel picked up as per instructions and agreement. The parcel was delivered within parameters set. Tracking proved to be very accurate. Can't ask for more than that!
Perfect, Easy and super fast
Super easy and not sure how I lived without interparcel before. Package was picked up on time and delivered the same day. Friendly service from the courtiers. Tracking information was handy and accurate.
Bruce Colcott .
I was totally happy with the entire process from start to finish. Great work guys :-) The quote was very reasonable and the item was picked up on time and delivered on time
Em Jay Lively .
Great easy service
Easy to use the online booking form and timely pick up and delivery. Perfect! I had a great experience until sent the review info and trying to just submit it and I had to do more then 30 words! I felt like writing do you want my review or not???
Professional and Prompt
Our package was quoted on, and the quote was competitive and we obviously excepted it.Communication was great and our parcel was collected exactly when it was booked.The parcel was delivered quickly and the receiver was happy his end. Excellent service
Bruce Pinney .
Parcel was not picked up until the next day
It's a pest staying home, waiting around all day to have the parcel picked up & they don't arrive until the next day. A bit of communication would have been appreciated in this case
Great service they are competitive, reliable and quick delivery time, I will keep using Interparcel for sure. I have used them several times and they always deliver the goods without any problems. I would definitely recommend them.
Interparcel was good, courier less so.
Interparcel was good, information, documentation etc all provided easily. Courier collected item on time and parcel arrived in good condition at destination. Annoyingly, two luggage straps around the parcel were taken by the courier and did not arrive at the destination. Disappointing to say the least.
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