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Delivered! At the right price too!
Booked a service with interparcel, pick up was literally 5 minutes after booking (guy was in the area). Have used interparcel before and will again, my go to for freight.
Easy experience for first time user
I was given Interparcel's details from a colleague and it made my job of sending 70+ packages, all to separate people, very easy. Plenty of support from the team on the phone and the emails were all straightforward as well.
Everything was picked up on time and all packages were delivered quickly. We will use Interparcel again!
I sent my stuff with interparcel where star track was the delivery partner. They lost the bags in transit. I am shocked at the unprofessional behavior of interparcel as they were always casual about the incident. I had to reach out to them on multiple occasion to know the status. I sent out an email to their Managing Director also, but nothing happened. For them , it is just another bag. The customer service is completely shameless. They do not take any ownership and accountability as an organization. Shame on you interparcel.
Worst booking service ever
This is the worst booking service ever. First lost of package it is a big box (StarTrack) and said unable to locate worth $24,000 of medical equipment (its a big box!!!).
Second big box they lost is worth $20,000 of medical equipment UPS (now its still under investigation).
What a nightmare! they can lost any package without having consequences, then nothing..
It is lost. It says Exception.
Here is the first equipment lost worth $24k of medical equipment.
They are all in a big box. It's like you misplaced a refrigerator in your house.
Best service ever from dear Eliza！
Eliza was being super nice and helpful with my urgent request. I had my address wrong and need to have my parcels picked up today. She was patient and she offered the perfect solution.
Very good service. Prompt and efficient delivery.
I highly recommend their services. Reliable without any fuss. Was also easy to communicate with. Overall I will use their services again in the future.
Reliable courier service
I run an Internet based business, which requires products deliveries to take place across Australia. I have started using Interparcel a few month ago and found them very reliable, well organised and easily responding to customers requests
as a sender of parcels they are always picked up on time, there customer service is great and always helpful with easy payments, the email when delivered is great for my customers they can always check on there freight
First rate service from this excellent Courier AGENCY
I have been using Interparcel since about 2013 sending and receiving both personal and business items around Queensland, NSW and Victoria.
Interparcel themselves are not couriers, they are a large agency for many of the worlds top courier companies. When you book via Interparcel, the rates you (as a small business or individual), pay for whichever courier service you select, should always be much lower than you could get from the couriers themselves, because Interparcel negotiate discount rates due to the high volume of bookings they receive.
Poor Service.Poor customer service
save your time and money and don't deal with them.
The worst customer service I have ever experienced from Helen
Parcel not picked up, She doesn't want to check with courier company nor refund me.
Difficult to reach when stuff goes wrong. As it did for me.
Took three attempts to reach out until the parcel was collected 7 days late. Paid express yet it showed up 5 days after my "need delivered by date" had passed. Asked for a credit but no response.
Great service. Plenty of choice for your budget and deadline.
Fast pickup as advised. Lots of choice for your budget and how fast you need it delivered. Easy payment. All the downloads you need for your addresses and parcel labels. Choice of tracking.
Fantastic. Very easy to use.
Always picked up on time.
Tracking is great.
Labels are clear to read and easy to understand.
Love how you can see all prices on the one screen, makes comparing carriers easy.
Quickest and easiest way to send freight
I use Interparcel for all my courier needs. It is simple and quick to use. I have recommended Interparcel to many of my friends and I will continue to use them to get the most competitive freight charges.
Unreliable, tracking and communication is non existent
I have used interparcel a few times, they are very hit and miss on pick-ups. Tracking is useless and when you contact customer service to get an idea on where a parcel is they either can not tell you or just do not respond to your email.
Questions & Answers
I’m wanting to ship some boxes from Sydney to the Far North Coast of NSW. I don’t know how to go about weighing these boxes to get a quotation. Any suggestions ! (Other than weigh all items independently and calculate).
Thank for any feedback
Sorry, can't help
Hi Cushla. Thank you for your enquiry! As our prices are based on the weight of your package as well as the dimensions, this information is needed to obtain a price and book in a courier collection with us.
I would suggest trying to weigh your parcels on bathroom scales. If you needed any further help, you can contact our friendly customer service team on 1300 006 0031, or use our live chat function via the website.
Thanks for your reply.
Hi I live in Muswellbrook NSW Australia, I am wanting to send a parcel to Casablance Morocco, can you help me and how much will it cost, thanks God bless Megan
Hi Megan. Thank you for your enquiry. We can definitely assist you, it may be easier if you contact the customer service team who can guide you through our pricing and booking process. You can call our friendly team on 1300 006 031, use the live chat function on the website, or email email@example.com.
Delivery safe to USA?
Hey Robert, yes mate we have no issues sending to USA via Interparcel. I find we generally get the best service by choosing to ship with UPS.
Get an answer from our members and Interparcel representatives
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