Interparcel

Felix was very helpful and professional during our phone conversation regarding the quotation. He was patient in answering my questions, provided clear explanations, and made sure I understood the details. I really appreciate his friendly approach and willingness to assist. Excellent customer service!! Show details

Shame you can not provide negative star reviews for shonky operators. I sent an outboard motor via Interparcel, the pick up and delivery service was excellent. Until the final invoice from Interparcel showed up. Fabricated sizes, weight and "residential pick and and delivery" charges totalling 5 times the original quote. Then when confronted with… Read more

evidence, they fabricate some more numbers "passed on by the courier". A simple fact check showed this was incorrect. They are still standing by their made up numbers... Watch out for their dodgy invoicing practices, and send your info to 7 news for some evening news content!

Throughout my long life in business, I always have associated the service called "courier" to be secure and faster than the Postal Service. This is not the case when you send something via Interparcel Australia! The organisation appears to be good… Read more

and advises that your parcel will go by the international DHL network. On 14th of March 2026, I booked a service, and paid for sending an A4 envelope with documents from Rockingham, Western Australia to Western Cape, South Africa. The envelope was collected by a courier the next day on the 15th. I received a tracking number, and after a week I checked on the item in the Interparcel portal. The advice was "Delivered". I was delighted and contacted the recipient in South Africa, only to find out the envelope had not yet arrived. I phoned Interparcel on the 11th of April and was told that the envelope had been delivered to DHL in Sydney. I was given a new Tracking Number to use in the DHL portal. I tracked the envelope and found that it arrived in Sydney on the 25th of March; It had been taken east, in the opposite direction of South Africa in the west; taking 10 days to get to Sydney. Tracing over the next two weeks indicated that the item was still in Sydney. I just gave up trying to get things moving. Eventually the item reached its destination on the 12th of May 2026. It had taken 51 days to get there! It has taught me a time and money lesson, and we will never use this carrier again.

I’ve been waiting for over two weeks for a parcel to be delivered, it needed to travel about 100km. I’ve been actively chasing it for a week, no one there has a clue where it is. All I get is a standard answer of “please give us 24/48 hours to… Read more

investigate” no one ever gets back you. I was told once it’s about to be scanned and will be delivered by 4pm, that was five days ago. The agents are pleasant but clearly have no idea what is going on. Do not use this company if you value your goods.

I appreciate the fact that the operating hours close at 8pm because it really helped with an emergency issue. I dealt with Felix and he answered with questions that I needed and have been very helpful. It's more information than I could possibly get from the website's quote system. Show details ·  1

Felix assisted very professionally & resolved my issue promptly - friendly also Show details ·  1

If Felix T is assisting you, you are in good hands. Show details ·  1

Been a reasonably happy Interparcel customer until today. I had an urgent freight booking with only minutes to spare, and it was refused with no explanation at the point of failure. I called customer service and was told the booking was blocked because of an outstanding account dispute between Interparcel and the receiver — a dispute I had nothing… Read more

to do with and no way of knowing about. No warning, no heads-up, nothing — I just burned time on hold during a genuine emergency because of someone else's unresolved billing issue with Interparcel. If you've got a dispute with a receiver, that's between you and them — don't make it my problem with zero notice. Be aware this can happen to you too.

Vintage item arrived badly damaged – very disappointing response I recently arranged and paid for the transport of a vintage item through Interparcel, with Hunter Express being the carrier selected for the delivery. The seller took photographs immediately prior to collection showing the item, including the wheels, intact and in good condition. … Read more

When it arrived, one of the wheels was severely damaged. The centre hub was shattered and the wheel was badly buckled, leaving the item unusable in its current condition.

I contacted Interparcel and provided details of what had occurred. I was advised that because the shipment was booked using an ATL (Authority to Leave) service, there was no included transit warranty and therefore they would not proceed with a claim.

I understand that their terms regarding transit warranty may limit financial liability. However, I found the response extremely disappointing. The absence of transit warranty does not remove the reasonable expectation that an item entrusted to a freight service will be handled with appropriate care.

What makes this even more upsetting is that this was a vintage item, not something that can simply be replaced by purchasing another one from a shop. Sourcing identical original replacement parts may be extremely difficult, if not impossible.

Even if financial compensation had been available, it would not necessarily undo the damage. The value of a vintage item is not simply its purchase price — its rarity, condition and irreplaceable nature also matter.

As a small business owner, I regularly require freight and delivery services. Unfortunately, after both the damage to this shipment and the response I received when I raised my concerns, I have lost confidence in using Interparcel for my business or personal freight requirements in the future.

I am sharing my experience so that other customers, particularly small business owners and anyone arranging transport for vintage or difficult-to-replace items, can make an informed decision.

I have photographs showing the condition of the item immediately before collection and the significant damage present upon delivery.

do NOT use this courier service. My parcel arrived damaged after being sent to Australia to the USA. I emailed them, they replied and said they would investigate and lodge a claim. I specifically asked them if I needed to chase it up myself with the courier which they denied. I waited 6 weeks, chased them up and after a few days they got back to… Read more

me and said there's nothing they can do. I asked them what the actual courier said, they turned around and said they didnt lodge the claim because of an "oversight" on their behalf. Now too much time has elapsed for me to make my own claim, so im out $500, a broken item and cannot lodge my own claim. Customer service just apologised and passed off the responsibility. Do NOT use this service, its not worth it.

What should have been a simple international parcel collection turned into an almost week-long saga involving multiple failed collection attempts, contradictory information, repeated escalations, and an extraordinary amount of time spent chasing updates. I booked and paid for a parcel collection from my home in Sydney to the UK. The parcel was… Read more

left outside exactly as instructed, clearly labelled and accessible. Despite this:

* the initial collection failed, * the rebooked collection failed, * and after multiple assurances from customer service and escalation staff that the matter was being “personally monitored” and “booked with the courier network,” the collection still repeatedly did not occur.

The most frustrating part was eventually being told by the courier that “no parcel was available,” despite me having timestamped photographs proving the parcel was outside for the entire agreed collection window. Their own driver photo even showed the correct property and collection location.

To be fair, once the matter reached escalation level, one agent did eventually arrange further intervention with the courier network and the parcel was ultimately collected — seemingly after the service had already been cancelled and rebooked with another provider, which perfectly sums up the level of operational confusion throughout this process.

I understand delays happen. What I do not accept is:

* repeated failed collections, * inaccurate courier reporting, * conflicting communication, * and customers having to effectively run a forensic investigation to prove a parcel existed on their own doorstep.

I would strongly suggest Interparcel review how escalated collection failures are managed with their courier partners, particularly Aramex.

THEY DO NOT REFUND POSTAGE COSTS FOR LOST PARCELS!!! As a sender, we use their booking service frequently. However, when a parcel is lost, resolving the issue becomes very difficult. The overseas support team has been unhelpful. They all try the best to make you cosumue more time and eventually give up on the warranty. That's their goal. In… Read more

addition, they do not refund postage costs for lost parcels. This experience has been very disappointing. What a joke!

Worst Ever !!!! Beware , they BREAK everything , absolutely no care taken. Twice I have received items delivered & both times they are smashed to pieces. They will not even refund the delivery cost because the sender put Authority to Leave, thinking it would be more convenient for me. I was home & have it recorded on video clearly you can tell he… Read more

is dropping off smashed items as you can hear it in the audio. No responsibility taken, take your business elsewhere.

I booked Interparcel to deliver a parcel to the Middle East, and setting up the delivery online was quick and easy. Not so the parcel pickup. I stayed home all day for their 10 hour pickup window with no joy and no sign of a courier. Like most people I don't have the luxury of staying home all day, day after day, so I rang to cancel and get a… Read more

refund. Rose at the other end of the phone was wonderful with no aggro and no recriminations just terrific, helpful service. Paypal contacted me two hours later with news of my refund. I may try Interparcel again sometime, especially if their pickup and delivery is brought up to the same standard as their customer complaints & refunds. Thank you, Rose!

Don't trust the delivery times. Paid for next day delivery due to deadline, didnt arrive until 3pm the following day. When you question their support they say "Please note that delivery dates and times are not guaranteed, except for same-day services, which are the only services that include a guarantee. All transit times provided are estimates… Read more

and is a guide only"

In other words, if it says next day delivery, and you pay a premium, the "fine print" means its not. Don't trust this company, go direct!

Received email from inter parcel stating that the parcel was almost triple the declared size. Parcel was declared correctly and have now be threatened to be charged an extra $100. Inter parcel cannot provide evidence to support claims. Please do not use this service. Show details

[Name Removed] from Live Chat was extremely helpful and while he couldn't fix my issue he was happy to guide me through what happens when your parcel isn't collected. Disappointed that my parcel wasn't picked up especially since I paid extra for express postage, spent ages trying to fix technical issues and contacting customer support about that… Read more

issue as well as trying to get an answer to a basic question which wasn't resolved until I spoke to the third person from support (Adi). Adi like [Name Removed], was excellent in providing answers and trying to help.

No accountability, no resolution, no support We contacted Interparcel the same day an issue was identified with a shipment. The parcels were never sent, and we supplied proof that the shipping labels were unused and still in our possession. Despite this, Interparcel advised the consignment could not be located and then refused to proceed with a… Read more

claim, citing ATL terms. This makes no sense when the parcels were never dispatched or collected.

We spend a significant amount of money for our business with Interparcel and continue to do so, yet received no real help, no fair investigation, and no reasonable resolution. The matter has been left entirely unresolved, with Interparcel making it impossible to close in a way that is acceptable.

For a business that relies heavily on shipping services, this lack of accountability and customer support is incredibly disappointing.

Courier damaged the carton so the customer wouldn't receive it. It was sent back to me and I'm supposed to pay a fee to have it delivered to me. The tracking shows it was delivered and signed for by the customer. Now I'm supposed to pay for another booking to send the repacked carton to the customer. I'm so tired of courier and broker companies. Show details

Customer service staff do the best they can with no resources. Can't call anyone up the food chain to deal with issues and when they do arise, Interparcel has absolutely NO AUTHORITY to instruct couriers to follow requests or remedy. Multiple failed pickups over weeks with no automatic alert, so the parcels just sit there until either my customer… Read more

complains or a manual follow up is carried out. Costing us customers and $$$$ in cancelled orders and ruined reputation. Use Big Post Instead.

This is the worst courier company on top of it they got liers in their system who will not come to pick up your parcel and mark up that your parcel wasn't ready, thanks to the technology I booked Armex through this company and parcel wasn't picked up on Friday - 14/11/25 so I called interparcel and they rescheduled it for Monday - 17/11/25 but… Read more

same story repeated no one came to pick up the parcel so finally I cancelled the order because I knew if I reschedule it, they will not going to pick up it because they are not serious for business they are just wasting customer's time. If anybody want to destroy own business than hire this people they are master of this art.

Interparcel added an “oversize” surcharge to my shipment without providing any proof from the carrier. They refused to show measurement logs or photos, even after I supplied Amazon’s confirmed carton dimensions which contradicted their claim. They kept demanding photos of boxes that were already delivered, making the dispute process impossible to… Read more

follow. This whole process feels like it’s designed to pressure customers into paying fees that can’t be verified. Very poor handling overall — I’ve filed complaints with regulators.

If you want to pay money just to suffer, go ahead and use this courier. I really wish I’d seen all the reviews before using them — everything that happened to me was exactly what others complained about. Please read what other customers went through before you book anything with them. 1.Ridiculous extra charge They claimed my parcel was 10… Read more

cm bigger than the actual box size. I used a standard carton box — even if it’s full, there’s no way it magically expands that much. Totally unreasonable.

2.Damaged parcel

When my parcel finally arrived, it was half torn open. I have no idea how they handle deliveries, but it’s shocking.

3.Template replies only

Their customer service never answers real questions — just the same copy-paste email every time. Completely useless.

If you enjoy frustration, fake customer service, and being charged extra for no reason — this company is perfect for you!

Sales Manager Michael ignores customer emails and text messages. Have sent emails, online enquires and called customer service to schedule pallet shipping and it takes two weeks to get a reply from anyone, Michael emails back and then does not respond again to reply emails.... does this company not like taking money? We are a business customer… Read more

with an account however we are ignored

Trying to work with you and use this company for all of our shipments but cant get in touch with our rep...