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Interparcel
4.2 from 1,900 reviews

Reviews

4.2

1,900 reviews
5
(1,282)
4
(232)
3
(61)
2
(45)
1
(280)
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iccarus1975

iccarus1975Greater Melbourne (Outer), VIC

Wouldn't use again

published

Parcel disappeared 4 hours before delivery, "customer service" don't reply to emails. Paid for insurance, so waiting to see if i get refund on the shipping as well as the value of the contents of the package

Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeInternational
8 comments
Interparcel
Interparcel P.Interparcel
iccarus1975
iccarus1975

emailed reply immediately after receiving from your staff, no response, messages read on facebook, no response.

Interparcel
Interparcel P.Interparcel

Great follow up service which is what counts at the end of the day

published

Asked for investigation for freight delivery. Received feedback early. Great to have multiple points of contact. The test is when freight goes wrong that service is the biggest factor. Thanks

Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Interparcel
Interparcel P.Interparcel

Hi There, Thanks for the awesome feedback. We appreciate the time taken to share your experience :)

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Tim Tom

Tim TomGreater Melbourne (Metropolitan), VIC

Stellar service! Do yourself a favour and sign up!

published

Have been using them for years and will continue to do so! They offer the most competitive pricing most of the time and very helpful with any queries or issues.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Interparcel
Interparcel P.Interparcel

Hi Tim, Great feedback! thank you so much for taking the time to write us a review, we really appreciate it.
We're glad to hear that you are happy with our services :) have a lovely weekend!

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Ursula

UrsulaGreater Melbourne (Outer), VIC

This service and the company should be proud of the service they provide

published

I have been with Interparcel for the last three years and their service has been fantastic I have recommended them to all my colleagues.
However I recently had to send a item to USA I have used Interparcel for domestic deliveries this was the first time for international Courier service and I cannot speak more highly of their patience and assistance in this transaction going through so smoothly

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
1 comment
Interparcel
Interparcel P.Interparcel

Great 5* review Ursula. We're very happy to hear you are happy with our services and we look forward to your continued business with us. Thank you

Jackie

JackieGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Tracking Details

published

Parcel was sent with Couriers Please arrived at Perth depot 12/5/20.Tracking stated parcel was delivered 16/5/20 ,but not actually delivered until 21/5/20 after follow up had been made with Interparcel

Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Interparcel
Interparcel P.Interparcel

Excellent customer service.

published

I was in contact with Interparcel on several occasions regarding a parcel I had sent with Couriers Please and had not been able to verify that the parcel had been delivered. The staff at Interparcel were all very helpful. My emails were all promptly answered. The matter was resolved and I am very appreciative for the support provided by the customer service staff.

Sender or ReceiverSender
Shipping TypeDomestic
1 comment
Interparcel
Interparcel P.Interparcel

Awesome review thanks Honnie! Great to hear the Interparcel team were helpful and provided great support.

Sean

SeanSydney, NSW

  • 2 reviews
  • Verified customer

An excellent service that we use often for large or heavier packages.

published

We use some regular delivery companies for the bulk of our small orders, mainly because they are easy to integrate into our existing invoicing and delivery software, but a lot of them cannot handle larger packages or charge too much for them. Whenever that happens Interparcel is our "Go-To" service. The user interface and booking system are clear and simple and very fast to use.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Interparcel
Interparcel P.Interparcel

Awesome 5* review thanks Sean!
Great to hear you find out service fast and simple to use, we look forward to your continual business.

Review collected in partnership with Interparcel

Alina M.

Alina M.Perth, WA

Excellent cost effective and quick service

published

Sent a package from Perth, WA to Brooklyn, USA to cheer up my bestie who is going through a lot during the pandemic. She was beyond thrilled and moved to tears. I couldn't have done it without the express services offered at cost efficient prices from Interparcel (Australia Post would have cost almost double for the same time!). I also called and spoke to someone about some missing info I forgot to include with my parcel and they were super helpful, offering to send it to UPS directly. Will definitely recommend and use again!

Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Interparcel
Interparcel P.Interparcel

Hi Alina, Thanks for the amazing 5* review. Glad you had a great experience using our services.

MATTE GOLD

MATTE GOLDGreater Melbourne (Metropolitan), VIC

problem sorted. again.

published

i've been in contact with Interparcel on several occasions, whether it's just to follow up on something - inquire on a parcel etc etc - this time i needed an urgent fix to my own 'screw up' on a job going to Sweden. Jumped on Live Chat, had a representative in under a minute (Jaime - super legend by the way) who fixed up my issue and resent my documents. All sorted in under ten minutes. thanks again - this is why i use you guys.

Sender or ReceiverSender
Shipping TypeInternational
1 comment
Interparcel
Interparcel P.Interparcel

Hi there. Thank you for your glowing 5* review! We have passed on the awesome feedback to our customer service representative Jaime.

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Stuart

StuartSouth East Queensland, QLD

Fantastic service.

published

I needed a guitar speaker moved from Sydney to Gold Coast.
It was picked up, and delivered quickly in great condition. I was so very happy.
I will always use interparcel!

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Interparcel
Interparcel P.Interparcel

Fantastic feedback Stuart! thank you so much for taking the time to write us a review, we really appreciate it.
We're glad to hear that you are happy with our services :)

kww

kwwGreater Melbourne (Inner), VIC

  • Verified customer

A truly outstanding performance

published

I jumped online and entered all the details and received an email with all the necessary labels, etc. I finished applying labels and the door-bell rang. I had used the UPS Expedited and could not believe the pick-up courier was here so quickly (he was in the neighbourhood - lucky for us). The package was leaving Melbourne destined for Vancouver, Canada. It left here at 2:30pm on a Thursday. It arrived at its destination at 2:30pm on Monday which is just two business days (crossing the international date line helps) A truly outstanding performance. Very happy with the tracking service provided as well

Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Interparcel
Interparcel P.Interparcel

Thanks for the amazing 5* review. Glad you had a great experience using our services.

Parcel lost in transit!

published

Update to my first review (Parcel lost in transit!) couple weeks ago:
Just received my parcel yesterday and couldn't be happier - not enough stars to give Interparcel for commitment and effort to find a lost parcel! Definitely we'll use Interparcel service again because of professionalism. Thanks to everyone contacted me regarding this issue!

Sender or ReceiverReceiver
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
Interparcel
Interparcel P.Interparcel
GCPKim

GCPKimSouth East Queensland, QLD

Deren - Customer Service

published

Deren supported my enquiry regarding a missed collection very professionally and managed to get it collected for us today instead of Monday... This will keep our client happy as well. Thank you Deren - a legend effort !!

Sender or ReceiverSender
Delivery TimeNever Collected
Shipping TypeDomestic
1 comment
Interparcel
Interparcel P.Interparcel

Awesome 5* review thank you! We have also passed on the positive feedback in regards to our customer service representative Deren :)

Will not use again

published

I Sent a parcel to Japan 1st of April. And It Looks like the parcel has just left Australia. I didn’t expect it will take almost 1 month to deliver to Japan. According to the interparcel website Japan is not on the delays & suspension list. That makes me more upset. When I pay for the parcel estimated delivery date was around 13rd of April.

Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeInternational
3 comments
Interparcel
Interparcel P.Interparcel
Erin
Erin

Update..
22nd of May, the parcel still hasn’t arrived!

Interparcel
Interparcel P.Interparcel
Manfa

ManfaIllawarra, NSW

  • 12 reviews

Outstanding service every time

published

Smooth, hassle-free transaction, competitive rates and very fast delivery. Half the cost of Australia Post for a door-to-door service and much more reliable. I’ve used Interparcel for interstate and regional deliveries and they’ve been fantastic every time.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Interparcel
Interparcel P.Interparcel

Hi Manfa,Thanks for the awesome feedback. We appreciate the time taken to share your experience :)

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The worst company I have dealt with in 10 years

published

I placed a very simple order of two pieces, a box and a suitcase, to be sent to NZ from AUS. Not only have they not arrived yet (3.5 weeks late) but I have had to call every day to get an update to not only their NZ office but their AUS location too so my phone bill is through the roof having to call AUS from my Australian phone in NZ. I have been met with incompetence and ineptitude on every level. They are absolutely terrible. DO NOT USE THEM!

Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeInternational

Frustration with your very poor service

published

The package was picked up from Springvale on Thursday , 9 Aprl 2020 to be delivered to a residential address in Yarra Junction. Interparcel dropped off the package at 2.41 pm at the local Yarra Junction Post Office and not to the address on the package. Australia Post would have done a similar service more efficiently at a fraction of the cost.

Don't ever use Interparcel. The staff are not customer friendly and seem to have a take it or leave it attitude.

Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
1 comment
Interparcel
Interparcel P.Interparcel
liz

lizNelson Bay

  • 2 reviews

Eventually arrived

published

Package did get lost and arrived a week late but at least it did get there, this was during lockdown for Coronavirus so put it down to extra busy etc

Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Interparcel
Interparcel P.Interparcel

Absolutely TERRIBLE. Do not use.

published

Terrible service. Terrible delivery times. Terrible communication.
Waited days and days where parcel is said to be 'loaded for delivery'. Staff cannot tell me where the parcel is and told they will let me know within 24 hours, of course, after this time frame, still have no idea where my parcel is and no idea when it will be delivered.

Absolutely terrible.

Sender or ReceiverReceiver
Shipping TypeDomestic
1 comment
Interparcel
Interparcel P.Interparcel
Judy H.

Judy H.Greater Melbourne (Metropolitan), VIC

Don’t use their service, parcel never arrived, no refund, and they can’t even tell you where the parcel is.

published

Don’t use their service, parcel never arrived, no refund, the tracking number was give to them, always in transit. They can’t even tell you where the parcel is. No apologies from them whatsoever , and very rude.

Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
1 comment
Interparcel
Interparcel P.Interparcel
Page 1 of 95

Questions & Answers

Phanith Y.

Phanith Y.asked

Hello. Do you accept parcel sending from Brisbane, Australia to Siem Reap, Cambodia at the moment?

1 answer
Interparcel
Interparcel P.Interparcel

Hi Phanith Y, thank you for your message. we can send freight to Cambodia however, there are moderate delays due to Covid-19 and cancelled flights. Please confirm what you are sending also?

Bill

Billasked

Hi. Are you still operating? I would like a parcel picked up from Bligh Park Sydney and delivered to Calwell. Is it worth booking? Thanks. Rudi.

1 answer
Interparcel
Interparcel P.Interparcel

Hi Bill, Yes, we are still operating however, there may be just minor delays. Please hop onto our website to place a booking https://au.interparcel.com/quote/parcel and contact us on 1300 006 031 or email customerservices@interparcel.com.au.

Carole S.

Carole S.asked

Where is my nearest drop off pointTW123EJ please?

1 answer
Interparcel
Interparcel P.Interparcel

Hi Carole, thank you for your message. Interparcel act as an online third party broker re-selling the services of Australia's largest and best courier companies.
All services on our website are door to door and are collected and delivered by the leading big brand courier companies. To obtain a quote and compare the services available, please click on the following link: https://au.interparcel.com/quote/parcel

Get an answer from our members and Interparcel representatives

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