Kat from Toka Designs
FANTASTIC CUSTOMER SERVICE
Jamie from Interparcel was fantastic handling my issue (my parcel not being picked up as booked). Jamie followed up throughout my booking, making sure my new order would arrive to its destination on time. I also received an email first thing in the morning to confirm delivery which was fantastic news. Definitely impressed with customer service and Thank you Jamie for coming through with my booking.
Amazing system, great support and customer service.
The guys at Interparcel have been amazing and very patient with me, they worked around the clock to get my account set up and ready to go live, as for customer support what can i say, you receive reapply back to your email back in no time and sometimes phone calls when necessary.
Great team highly recommended system
Customer service is great
Spoke with Tim via their online chat and he was very helpful, informative and thorough in his responses. He forwarded my details onto the sales department who called very shortly after to answer more of my questions, which was greatly appreciated.
Change of Address No problem
I have dealt with Interparcel multiple times and never had a problem. The booked couriers have always turned up as expected, and delivered on the date specified. A recent booking was made, and then the address changed. Tim and Sarah gave succinct advice, a prompt reply to my email, and amended the fee. I cannot speak highly enough of their work ethic and customer service.
Never turned up!
I booked through interparce to have 3 parcels picked up 8 May 2019 and despite two phone calls no one could definitely tell me if the driver was coming. Well he didn’t and still has not turned up. Not happy.
Sarah was very helpful
There were multiple problems with delivery with unnamed carrier. Sarah was very courteous throughout working out a solution. It make the resolution easier. Thank you again for the assistance Sarah.
Wolfgang Maier .
Very good system, picked up on time and tracking is great. We have been using the service for the last 6 months and have had no issues. We are also using it to ship goods from Japan and USA to us
Robert Chambers .
I use Interparcel regularly.
It makes comparing courier prices easy. I have used Interparcel 10 or so times in the part 6 months. I mainly choose "Couriers Please" from the listings, but it gives me peace of mind when comparing the prices and the system is easy to use.
Leone Goldspink .
Brilliant for business
I have used Interparcel in Australia for business for over 4 years now! The smaller team that is great and i know i am always going to reach someone locally is lovely as more companies outsource overseas. I get to speak to the same people each time and know them on first name basis which is lovely and the team always help me and offer me the best service every time.
After the great service i experienced in Australia, when we expanded our operations I went with Interparcel UK and again experienced a lovely nexus, but i have to say the Australian service is the best!
Thanks guys, keep up the great work :)
Leone - Aduro Australia | LED light therapy products
Great service, but read the fine print on dodgy courier companies
If you are hoping for 'express' delivery, or even delivery in 1 week, make sure to check every "i" icon or "more information" link. Interparcel calculates next day or 1-2 day delivery, then you click the more info and it says words to the effect of "nah, maybe 2-7 days if the courier feels like it..
Charge your credit extra money
I booked 9 jobs with interparcel and now i have a bill for $2000 in extra charges plus $900 that they have gone into my credit card and wiped it out left me with $2.00 in the bank , no notification just a heart attack when i went shopping to by groceries for my 5 kids to get declined cause interparcel charged my credit card by helping themselves to my card and taking money, and have said to me on the phone that i am liable when i have now contacted TNT who they use as there courier cause they are a broker, they dont have there own trucks and TNT have told me those charges are not real. Interparcel have made it all up to get extra money all they have to do is charge 100 people and extra $100 and they will have $10,000 im not the only one they have done it to read all the reviews they are Fraud do yourself a favour and dont use them they have caused me so much stress today that i will be taking further action.
I was completely satisfied with Interparcel,and have already recommended it to others.
My 13 parcels of books were picked up on time,and delivered earlier than I expected. They arrived in the same condition as I packed them,after travelling from Perth to regional SA. I did not need to track them. Hence $12.00 spent unnecessarily on insurance! The cost for each box,altogether 220kgs,was excellent.
This was my second transaction with Interparcel,an excellent company to deal with, I do not understand the comment by 'Frustrating" above right.
Cindy Layland .
Great easy service to use
all parcels have been delivered on time and in good condition. Tracking info was was helpful and easy to locate and understand.
I also like that you can choose which carrier to use.
Overall very good service.
I have been using Interparcel for a number of years on a near weekly basis. Main issue has been with Couriers Please not collecting parcels on the designated day. Often had to call a couple of times to get the goods collected. Apart from that they offer good service.
Useful sevice but not entirely dependable
Several times my parcel has not been collected and I waited all day!! And it causes problems for my business if the parcel does not arrive on time and despite calling
We have had interparcel pick up on several occasions and they have NEVER picked up every parcel on the day they say they will. If I call to say the parcel hasn't been collected they are not apologetic and tell me to call again tmw to re book. If I don't call them by 8am the next day they wont send anyone out to collect the parcel, they wont help. After 4 days of not picking up my parcel i was finally put onto a supervisor, who arranged for another courier company to collect the parcel the next day. When i meet the couriers at the door to give them my parcels they always show me their machine showing that they have not been given the job until just before they came to the house... neither of us understand why there is such a delay in them receiving notification of the job... I have a parcel i booked in yesterday still sitting outside my house tonight. If I call them before 5pm, they say wait until tmw then they will rebook.....
Great Service, Timely Pick-up & Prompt Delivery
Have used Interparcel many times both for work and private and their pick-up is prompt, delivery is on-time and have never had a parcel damaged or delayed! Pricing for parcel pick-up / delivery is much cheaper than Australia Post. Well done :)
Picked up on time every time. To many lables ect to print out when sending. When filling in sender address/details should remember all info entered . Phone number of receiver not usually available.
Trouble free goods shipping.
Pick ups always on time and receivables arrived in good condition. Easy to use and any issues always received prompt attention. Would highly recommend as other arrangements we tried were a nightmare.
all good, never had an issue, I Use Couriers Please and TNT Road on this service EXCELLENT
all good, never had an issue, I Use Couriers Please and TNT Road on this service EXCELLENT SERVICE
very user friendly always on time and good clear tracking info thanks.
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