Poor fitting advice. Even poorer customer service
I had a pre booked fitting a few weeks back by [name removed] at Curves (Wanniassa), ACT.
I had arranged my appointment to coincide after my 30 minute workout.
Unfortunately [name removed] was running late, as she had spent too long with some other more important customers for whatever reason.
The owner of Curves saw that I was still waiting and suggested the next person go in ahead of me, as I had not quite finished my exercise, I said go ahead. This happened two more times.
When it was my turn, [name removed] very quickly explained how she ...
Not worth it... Poor value for what's provided
Went to a party that a friend invited me to.. I knew what the whole thing was going to be about but the pressure to buy and then be made to feel OK about the experience left me feeling very used. The styles were alright, but quite expensive. The fitter was not willing to accept that I didn't feel comfortable with the size given, I was not comfortable at all with what was recommended... The whole experience just confirmed what I thought about the company. Over priced and really very little value... Won't recommend
Very Unhappy With Service
Very unhappy. I had a bra fitted by the Intimo fitter. She measured me a size smaller than I normally take but didn't have a bra in my size to try on and I felt pressured to buy ("You can always return it"). When the bra came by post it was, of course, too small. When I rang I told them why I was returning it and the agent said Intimo would pay return postage, but they didn't. In the end, neither the company nor the fitter would take responsibility. I paid $13 postage for nothing!
- Verified customer
Quality products, but overall underwhelming
I'd resisted going to these parties for a while but a friend said she loved their bras. I didn't really need any but went anyway, just so she got numbers. Fitting was ok - looked at the bra I was wearing and commented it didn't fit quite properly (not too bad), got me to try one of theirs which fitted but with the same issue. While this particular bra wasn't any more expensive than I already buy (Berlei) the others in their range cost a good 30-40% more. Not that there was much choice in my size. So, for convenience I'll stick to buying off the...rack. I did buy one of their ready to wear tops, which is a lovely fabric, but really expensive. In retrospect I wish I hadn't. Firstly, because she only had a Small to try on. The party host happened to have a Medium so I tried that on and it was ok. The sales rep said 'oh that fits perfectly!' but I wasn't convinced, so I went up to a Large. I wish I'd gone the XL, as I think they are pretty true to size and I should have trusted my instinct/experience. Even in the Large I can't do some of the suggested alternative ways of wearing it. So quite an expensive mistake. Love their pants and dresses, but at $180/$300 a pop can't bring myself to buy any. There is no way I would have bought this top off the rack if I'd stumbled across it. Look, if you have trouble finding a bra that fits it might be worth a go and on the surface they appear to have a reasonable range (although once you get size specific that might change). But, in the scheme, pricey. Once you've been fitted you should be able to buy others online without having to deal with a rep, so that's a bit more convenient. And don't be pushed by the sales rep if you're not sure. I would say the quality is good.
Terrible Customer Service
Went to a party and ordered $320.00 worth of products. The rep measured me and told me what size I needed but then ordered a smaller size. They all had to be returned. I was also sent a hot pink bra that I didn't order and was 3 sizes smaller than me. One of the bra's I received had a faulty strap which I returned for a replacement. They sent me the replacement in a different size. Cost me $26 in return postage which they said they would pay and now they have come up with some story not to pay. Will NEVER recommend this company.
Always shop around
Had a fitting by a very helpful consultant, but was disappointed to find that the range of prettier items I would have liked, did not come in my size (all sizes catered for fuller figures). I settled on the Smooth Miracle Everyday Bra which was just a plain boring bra, together with a prettier lace bra of which there was only one style to choose from.
While the Everyday Bra fits comfortably, the lace one just doesn’t fit (even though I’d been fitted and they’re both the same size as each other). I was thinking that maybe the one I tried on had...
Terrible, if I didn’t have to rate I wouldn’t have given even 1 star
Went to a party and wanted the shawl, placed order consultant got back to me and advised they were out of stock(I also saw the messages from where she had messaged head office on whether shawl was available. They were quiet derogatory), she wanted me to purchase an item from another person putting the money into her bank account and then she would transfer to other consultant also to pay extra for postage when I told her I was not comfortable doing this and questioned whether item was new or from a kit she informed me that I had offended her, I cancelled the order, i was going to buy a 160.00 item and I was treated like crap.
Purchased 4 wraps, 2 black 2 pink, crossover black top and convertible black dress, all 4 wraps and cross over top worn thin now see through at the top part of the back, consultant said don't hang them up, I I advised I never have, oh well it what she said, I am so disappointed and upset, Patricia
- Verified customer
High impact bra NOT
Purchased Active Contour Bra. Consultant measure cup bigger than usual which upon just wearing looks fine however actually using it at the gym is terrible, I did not purchase a T shirt bra I purchased the active contour bra for support. Be very careful, do NOT take tags off until you actually grab a skipping rope or run or do something high impact as the fit it terrible.
Size was not correct as if I loosen straps bra is empty when I tighten straps traps from the cross back pull very tight on traps. I do not recommend this product. Save yourself the money and discomfort.
Most uncomfortable bra I have ever worn
Just wore the minimise bra today same size as my berli bras but yours is like 3 sizes smaller after 1 wear hook is almost coming off contact consultant can’t do anything as no labels and has been worn I see the quality as being as good as Kmart just with your label on it t never again ....
The consultant was very pleasant although “gave up” on me. Four times I had problems and twice she came to my home with more samples. The range is not really suitable for my body shape and although the consultant made suggestions and two changes, the bras do not fit. The last “changeover” bra had me falling out when I lifted my arms slightly (even though I was fitted) and way too tight. The materials were so shoddy that I had to repair the straps which split from the bra and the clips (2) which fell off. I now have two bras that are useless.
You pay for what you get
I was introduced to intimo few years back and still have a few of their products. Only in the last year i found another rep and she is the best in the west melb vic. Also at my service, looks after me and my friends.
If you look after your bras they can last up to 8 years, i know this because i had a contour bra my fav and i got rid of it because i put on weight not coz it fell apart.
The Marino wool are pricey but again you pay for what you get and i feel fantastic in them.
I've brought bras from bras n things wear them for a week and the hook is broken and wires digging into me.
The cheapest poor quality merchandise I have ever purchased!
Bought 3 bras from a party, the stiching came undone on the strapless (which I only wore on occassion) -> I got a refund; the underwire came through on one of my daily bras -> I got a replacement and the same thing happened to the replacement.
Inferior product and bad service from the company
I attended an intimo party 2 months ago. I am very time poor working fulltime and looking after my aging parents. So l was keen to be able to get fitted properly with the right bra and at the same time socialise with friends. The rep tried a few styles but l am a very difficult person to fit as l have a small back but a large heavy chest. It was decided l was size 12E. She didn't have a 12E but assured me that the style l chose would be a good fit. I was assured no problem if it doesnt l can exchange.
I received the bra's two week later, 2 br...
- Verified customer
Good product - not worth the fuss
On my first introduction to the Intimo range I was blown away by the range and colours of their bras and underwear, as a lady with a large bust I was excited to have some new colours in my wardrobe. I bought 2 sets and unfortunately one of them was an incorrect size (maybe the saleswoman thought she could change size from F to EE without a problem but it was a terrible fit). On returning the items I found the process very easy, I got one pair of underwear instead of the set and the money was refunded without drama. All in all the product is just OK for the hefty price tag.
Best bras I've had ever - won't buy any other brands and have not since first purchase!
I have been buying the everyday plunge push up bra for years. While pretty pricey at $59.50 a bra the quality and comfort is there and I have not bought any other bras since I first purchased. When you find something you love that lasts you are better to put your money there than to pay for 2 or 3 cheaper pairs and find they are not comfortable in the end or last only a few months. When I say they last I mean I've had my pairs for at least 2 years sometimes and I rotate between about 3 pairs weekly but wearing them constantly.
If you get a good fitting at the start - you won't be disappointed. Don't guess your size, do it properly and buy quality.
Poor fitting, worse service
I bought 3 bras after having a fitting at a lingerie party. The bras took longer than expected to arrive. When they did arrive they did not fit like the samples. The consultant said they would be fine once she shortened the straps. She took them away to hand stitch the straps up. Three weeks later she bought them back. I accepted them (I shouldn't have) and wore them. The were never a good fit. Also the fabric at the back is very thin and it does not stay in place over the clips at the back. As a result I have to put a tissue folded up over the...clips so they don't dig into my back. I complained that the bras were a poor fit and quality ($80) each and they offered for the consultant to come back and show me how to put the bra on correctly. I declined this offer. They will not take them back as I have worn them. I wanted to return them when I first received them but I was talked out of it by the consultant. The quality is very poor for the price you pay. And they just use the persuasive salespeople to convince you they will 'soften' after wearing at which time you can't return as they have been worn.
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