No customer service
Placed an order two weeks ago and still have not received it. Have sent two emails re my order and both have been ignored. Order says “payment accepted”. Will never purchase from this company again.
Best customer service, excellent quality of product and speedy delivery
I never ordered my bunny's hay online before. Very fresh hay are not easy to find these days and bunnies can be really picky. I'm so sick of driving long distance just to get some hay, so I decided to give Ipetstore a try. My order was delivered to me the next day. The hay was with the best quality I've ever had- super green and fresh. My bunnies love it! The price is also the best. I'll always order from this shop in the future!
Cant find out where my order us ,they only contacted me after i did a review no phone lin3s will answer when i ring this has been two days,was promised an email re my order.wilLN3V3R use this site again,dont know if has new owners.worse service 3ver.
- Online store
Great Price and Service
First time order with iPetStore and very happy. Easy online ordering and best price across multiple pet food suppliers. Goods were delivered in 2 days. I'll definitely be using PetStore again.
fast, affordable, friendly team
fast delivery. I love that I can go in to the warehouse and buy what I need as well. always helpful, great prices, and I love supporting a local business.
I have ordered a bird cage from the website sometime on Monday afternoon. It arrived at my house Wednesday morning. Very happy! Super fast delivery. Would purchase from them again.
- Online store
Science diet feline adult
Got my science diet original come right away always great service with these guy no waiting between two and three weeks and they go out of there way to help me thanks guys.
Great service and price
I have been dealing with iPetStore for some time now and I cannot fault their pricing or service.
Genuine savings on various pet products with the added incentive to obtain a credit for reviewing the products that we buy and use.
Their speed of processing and delivery is first class.
This is why I am a repeat customer.
I just wanted to thank you for yet another prompt delivery and I would like to tell everyone about your very competitive prices, helpful service and amazing delivery times!! Thank you again.
Great Range - Good Service
Being a new to being a pet owner ( Boi - our Dog ) < Wish I could insert a picture of him .. > we started looking around to find I pet food.. and products in general..
After trying a few other.. wont name them.. we gave IPETSTORE a go..
over the last 5 months using them.. they have been FANTASTIC.. good service.. good range.. good pricing.. and delivered ON TIME... as if we run out of food.. Boi would eat the house.. hehe
Give these guys a go.. we did and so far very happy
Used to be my "go to" store
This store used to have a wide range of products and deliver very quickly. I've stopped going because it's greatly reduced it's range over the last couple of years and no longer stocks some of my basics. I ordered online on Sunday and received my order late on Friday afternoon. My partner was confused when he tracked the order and it showed that it was already delivered and went to the buildings next to us to check, it turned out the delivery driver had already signed the form in advance.
No Refund - Not Impressed - Won't be back!
We ordered Advocate Dog Extra Large at the beginning of February. The description online for this product was misleading and it was not as we had expected so I contacted [name removed] who said he would refund our money and pay for return postage. Nice gesture - we dutifully returned the goods to the address given however he says it was never received. After a couple of months and us tracking the goods and lodging a "please explain" from Australia Post he has not refunded our money, nor in fact bothered to respond to the Post Office response I sent to him.
Extremely poor customer (lack of) service and we're out $130.00.
Mostly our orders go astray and are not delivered in line with the delivery notification.
Ridiculous so far since payment 15/02 No order, failure to put correct address on parcel, NO CUSTOME
Ordered last week Thursday 15th feb got email confirmation 2.15pm- got email confirmation it was due to be shipped Monday afternoon 19th feb!) took their time there) due delivery by tracking on Thursday 22nd feb never arrived, showed sitting at Sunshine since day before 21st feb ( next week after ordering)- ipetstore put absolutely incorrect address on parcel ( timely call to Aus Post to find this out after seeing tracking note being returned to sender Fri 23/02) Ipetstore did not answer the phone called a few times left a message, sent an emai...l too and they completely ignored my email and phone calls and message and have not addressed the problem ( never heard from them by end of closing). Order not here, being sent back unless it can be intercepted on Monday ( by Aus post, it may be still there otherwise another week to arrive if ever) after this weekend as well ( That will be two weekends waiting on top of the rest). Failed to put note on parcel as per requirement and condition of payment, I seriously question whether they can fill an order? Customer service nonexistent- extremely disturbing considering we NEVER encountered these issues before ordering online from anyone else. Correct address of course supplied to ipetstore by us.Mind boggled by the other good reviews for this online store? Maybe it has changed hands?
I've bought cat food online from iPetstore a few times now, and have always had accurate orders, fast delivery and good email communications. I'd highly recommend them.
Great Service, Nice Bloke
Slight delay in delivery but what a nice bloke. Delivered our order to our door himself. Give him a go for all your pet needs!
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