iPrimus ADSL

Good but could be faster – I really think that We need a Node closer to our resident. I have read they should be 400 meters away but I don't think one was installed near me. Show details

Friendly customer service. Willing to negotiate for affordable pricing. Very Happy with Iprimus – Have no Adverse Issues with this service provider. Great customer service with a quick response for me. Very friiendly person I spoke to, in relation to my Internet. Would happily refer this company.  Show details

Long Time Client – We have been with Iprimus for 15+ years. Dropouts have been rare and the few issues that required support were handled promptly by friendly and competent staff. Can definitely recommend. Show details

Bad customer service for activation team – First time my dad purchased this one and the guy on the phone (i think he's in the Philippines) for activation call is not reliable and unfriendly at all. If he's having a bad day, he shouldn't work in customer service. Want to ask some questions but he's just telling the same stuff as if he doesn't want to be bothered by raising questions. Can't even say 'thankyou' at the end. Very rude!

Horrible. Worst internet since dial up – My internet connection is about as reliable as an answer from someone in parliament. When we first got the service, it was okay at best. Now it’s just disgusting. Drops out more than a lazy college student. Small downloads take hours, I’ve seen better speeds on dial up. I will NEVER move to a location that doesn’t have nbn again and I will NEVER go through iprimus again. $80 a month for an absolute garbage service.  Show details

Very bad customer service. If I can give -0 I would definitely give one . Be careful while you choose iprimus – Bad customer service. Stuck with same issue from 2017 till now they can’t even solve my problem. The lady on the phone so rude , doesn’t understand the main issue . This product should be banned. Show details

Great customer service and reasonably priced – Had an internet issue, phone service was outstanding, received multiple updates via text in regards to appointment with technician Show details ·  1

Very helpful when there is a issue – Problem sorted for me in a very short time, Wait time to get through is always a bit of a wait though Pricing is very reasonable, I have a bundle pack, and I will not move from this Company, unless they give me a reason to do so. Show details

Primus Telecom - thoroughly recommended services – A reliable ADSL connection. Technical and Service staff are always friendly with an enthusiasm to assist any time. I am a particularly fastidious consumer of any product or service. That said, I can't see my self going to any other service in the future. Most satisfied with Primus Telecom

Horrible customer service!! Don’t even waste your time – Have had broadband with imprimus for years, there internet is fine but there customers service is absolutely ridiculous!! They want you to jump through hoops non stop, it’s not worth it. Choose a different company and save yourself the drama

Service over many years has been fantastic – Connection is extremely reliable. Dropout this week is first for many years with iPrimus who, when contacted about the problem, fixed it immediately. Technician was knowledgeable, polite and fixed it immediately. Show details

Don't need NBN with such a good service – The connection relies on the phone lines and the exchange. Generally it is very reliable considering the infrastructure and dropouts do happen and are usually weather related. I have never needed to do a speed test as the service doesn't lag. I hear constant complaints from NBN users in other areas but don't get negative feedback on the ADSL2+ locally. Show details

Service is absolutely terrible – Keeps dropping out and when you complain they blame it on the Unit and send a new one. NEVER actually send a technician, and when I tested the speed I was getting 12 mpbs. When I complained, they sent a technician who didnt turn up and promtply closed the job. Best bit is, for the entire time my service was constantly dropping out (including the… Read more

weeks I had no wifi or phone line at all) I was charged full price until I threatened to take them to the Telecommunications Ombudsman. Forced to use mobile to call their helpdesk and charged 50c a min to call them to FIX their issue. Suddenly they start calling daily. But when you need them to fix something, the technical faults team only answer calls until 5pm then give up trying or be on hold until the office is closed. Yes, I was on hold for 1 hour and 27 mins, only to be told they were closed. You can try the online chat, but they will have to contact you later is the standard response. Thieves! Do not sign a contract with them until you are absolutely guaranteed that the issues I listed above have been fixed - it's a headache.

A good option among whats available – Sometimes there are temporary outages or slow network here and there. However, overall there are no complains so far. It has good value for money. I wish there was a gaming option as in MyRepublic, to satisfy the online gaming needs.  Show details

The service is great – The service is great and if I need assistance I contact the customer service center. That is all that I wish to write at present I'm satisfied with my service. Show details

This is perfect can't live without it – The service is great and if I need assistance I contact the customer service center. That is all that I wish to write at present I'm satisfied with my service. Show details

Efficient – We are using multiple devices and they are working well. We have not experienced any difficulties with having iPrimus so far. The Fetch TV is also reasonably priced and this is what I was looking for. Show details

easy to understand instructions and no language problems – good connection no dropouts and help always at hand speed fast enough for me only short waiting time for phone inquiries very pleasant staff with a sense of humor.certainly no issues with the company only help Show details

Going great since switching to iPrimus – IPrimus has been great since switching over, haven't experienced too many issues or difficulties regarding the internet and connection has been solid 95% of the time, service is friendly and always helpful when asked for help. Show details

Problem solver – Technicians were patient and resolved my issue fast and very accurate, knew how to solve the problem, very curtious and pleasant. This is the reason I have been with iprimus for ten plus years Show details

They don't help you – My internet does not work properly when I bill is due. They are making me pay for a simcard I can't use. I am a single mother I have asked for them to help but they keep billing me for it . They don't care about their customers just money Show details

Bad internet provider – The service is really slow it takes more than a month for the internet to get reconnected after relocation. The ADSL is sometimes interrupted and the speed is of very poor quality. If u get a contract it keeps starting from the beginning everytime we relocate or upgrade to NBN. Also, we were told that the building that we moved to did not have… Read more

NBN but the technician who set up the internet connection confirmed that the building did have NBN. Would definitely not recommend anyone to sign up for Iprimus.

great service – we have speeds of about 6 nbn we live on the vic border just stay connected i think we have about 500 meters of copper conected to fiber originally the labor fed gov at the time were going to run fiber to the house but this has not the case under liberal fed gov . we had to run fiber to to local doctors house about a month ago because it was to slow , the internet was a lot faster before nbn was hooked up cheers . Show details

Across the board NBN and land line and Emails – My whole experience with iprimus is fantastic across the whole service, I would recommend anyone to switch to this service they are so easy to deal with, nothing is toop much trouble. Show details

We finally have internet – Had months of drama with the main internet provider that starts with T. I Primus were very helpful and a person to speak to instead of a recording. Amazing to finally have what we want. Show details

Perfect – connectivity is usually very stable however i do occasionally experience problems with the modem itself. But no issues with the wifi connection. Thank you for the prompt service. Kind regards Show details

Easy setup fast connection – No dropouts, fast connection for an area which I have had issues with previous provider. Happy with choice, looking to now switch my phone provider over to also IPrimus. Thanks! Show details

essential for my activities, phone, mobile, computer – Since NBN was connected to our home I have trouble retrieving messages. I have had to re-set my 'pass code' 5 times with technical help from IPrimus. It works for a couple of weeks, then the dreaded message 'contact your service provider for a new pass code.' So important messages cannot be retrieved and medical appointments are missed. If my husband didn't rely heavily on the landline I would happily abandon it. Show details