Great travel insurance company
I've been using iTrek for years on recommendation from a family member who used them before. On my last trip I had an accidental fall and due to the injury I had to cancel my onward journey. My main loss was the cost of cancelled flights and tour booking with some medical expenses too. Fortunately iTrek made my claim easy. Thanks!
Online claim submission for the win
I took out a policy last year for a trip to the Florida. Due to back to back flight delays I missed my Sydney flight. As I waited to board my new flight home the following day, I got a reminder email from iTrek that my insurance was due to lapse. I extended my policy in the nick of time and was even able to start uploading my documentation for a claim in LAX thanks to online submissions.
My claim was cleared promptly and in full. I would love to sign up for travel insurance again for my soon upcoming trip but it appears they no longer have a $0 excess option which was a lifesaver and is a policy essential for me.
Unfortunately I injured my knee on the Kokoda trail and was unable to walk. iTrek organised chopper airlift, hospital, hotel and early flight back home. Amazing service and definitely recommend!
- Verified customer
Injured ankle in Tokyo.
Took out a 1 year policy with their highest level of cover.
While in Tokyo, I was carrying some shopping and slipped on some liquid on the subway stairs. I fell down a considerable number of them to the bottom, badly damaging my ankle among other less serious injuries. Due to the injury I could not walk or put weight on the leg for over three weeks. It has taken a year to heal fully.
Itrek paid for my hospital visit, crutches and a business class flight at short notice, so that I could continue my round the world trip with my two friends on to ...
- Verified customer
When our overseas transport, our flight, was delayed, it meant that we would not arrive on time.
We caught the next flight possible.
this is the response.
first uploaded receipts - they said they did not get them
emailed PDF's and JPG's - they said unable to open them
recompiled with alternate programs - they accepted them
Section 13 Alternate Transport Expenses, states
“We will pay your Reasonable additional travel expenses to reach a wedding, funeral, conference, sporting event or prepaid travel/tour arrangements on time if your sched...
I would go elsewhere
I wanted to cancel my trip due to my mother unexpectedly needing major surgery. I trek said it was a pre-existing condition even though the illness came as a complete surprise to my mother and everyone else! Typical insurance company will try everything to avoid a claim!!!
The iTrek team were extremely helpful throughout the issues I encountered whilst travelling. Very supportive, patient and happy to help. My positive experience continued when I returned from my trip and lodged my claim online which was paid within two working days. I could not be happier and will definitely purchase travel insurance from iTrek again.
- Verified customer
Very positive experience
The pioneer policy was the best price for value I could find but when i tried to get it online there were some glitches. However their customer service is great. The lady gave me an extra 15% off because the website was playing up, was very happy with that. After it was all setup I was very relieved. Unfortunately my luggage with all my warm clothes was lost by airline when I went to Canada! The customer service was great again, very helpful and clear. I didn’t end up claiming because I got my bag back after a few days but it was good to know I...was covered. While in New York I had my laptop stolen, which was devastating but I was able to make a claim and I got payment very promptly. My only suggestion would be that they make the Claim online form a little better, especially because you can only enter an 8 digit bank account number or less but mine is 9! A quick call fixed that up though, so I have only good to say about iTrek overall.
- Verified customer
ITrek rip offs
Shocking company to deal with and a total rip off when you have the need to make a claim. They will find any excuse and reason to deny your claim. I travel frequently overseas and tried them for the first time recently but never again. Definitely look elsewhere.
Enjoyed good health. no claim. thanks again.
Also Have gover for December cruise. Royal Caribbean from Syney to Fiji, New Calodonia.
European vacation was excellent had no health issues. No claim needed. Thank you. Great cover for travel insurance. Easy cover and friendly staff.
Great value and customer service
It was very easy to purchase insurance with good customer support and it was the best value for my trip. Unfortunately I had to make a claim, this was a very simple and quick process. The staff on the emergency line were great.
Cant comment about ease of making a claim as I didn't have too, but when purchasing found it was extremely simple ..not to mention cost competitive. Have already recommended it to friends who are thinking about riding larger motorbikes overseas
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Questions & Answers
I will be trekking to Everest Base Camp with a tour group. If I add the trekking pack to my policy will I be covered if I need to be flown out due to illness or accident. Do I also need to add the snow sports pack, will only be walking. Thank you Kath Roberts
Can I buy a travel insurance with this company if my country of residence is Colombia?
Unfortunately, iTrek do not have a policy that would appear to suit your insurance needs, as it is an Australian based company.
However, our sister company 1Cover Travel Insurance offers an 'Already Overseas' policy. Please note, that to qualify for this policy you must be an Australian permanent resident or citizen and your trip must end in Australia, not Colombia.
I hope that answers your question?
Kieran at iTrek.
I am a UK citizen who has been leaving in Australia for the best year. I need insurance for travelling home. On the way back i will be in Malaysia for 10 days and in Nepal for three weeks. Who would i best insuring myself with that cover trekking but also cover a non-Australian resident?
Unfortunately we can only provide travel insurance to residents or citizens of Australia when they are travelling overseas.
Kieran at itrek.
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