Izzz

This company is fraudulent - do not buy from them – Made a purchase from this company beginning of June. The payment was transacted straight away however never received a receipt or advice on when my order would be dispatched. Their website now displays this message: [name removed] and [name removed] of Pearce & Heers Insolvency Accountants were appointed as Liquidators of IS Associates Pty Ltd… Read more

on 28 June 2017. As a result, this website will no longer be taking orders from customers.

All customers who have outstanding orders should:

- Contact PayPal to seek a refund (if the order was paid for via Paypal) or

- Contact their banking institution (if the order was paid for by a Debit/Credit Card) or

- Contact [name removed] of Pearce & Heers Insolvency Accountants on [contact details removed] to lodge a claim in the liquidation.

Anyone who has made an order recently and not received it should follow the instructions above.

They are ignoring me – I have ordered my item and they processed my payment very fast. Got a confirmation email. However I don't know where my goods are and if I will ever get them. They are ignoring my email. I am waiting to the 21 days to report to accc but I have asked my bank if I can get refunded through them as I don't think I will get my items. Waiting for an… Read more

answer from my bank. If I get my refund I plan to buy similar item from a store I ordered from recently that actually sent my item with working tracking details.

Very disappointing – This company would have to be the worst online shopping company I have used. (And I do ALOT of online shopping.) I havnt received the item (Baby play centre) and am in the process of trying to get a refund through PayPal. After numerous emails to the company- and with no product or money back, it's fair to say I'm very disappointed. It's been going on for over a month. Please be aware of this if deciding to purchase from them.

Fantastic product – Very happy with product and service. Good quality linen and it arrived within the shipping timeframe. Would definitely buy from here again.

Superb doona cover set – I can't fault the buying process, product or service. I was told when to expect my parcel and it arrived accordingly. The quality of the quilt cover set is amazing, and the design is gorgeous - exactly as shown in the photos online. I am very happy with the whole transaction, and would definitely buy from this company again. Happy New Year!

Great Product – Great service - product took a while to arrive but very happy with it now it's here. I followed up to see when it would arrive and received an immediate response, good customer service!

Beware of these scammers! – Made purchase online 3 weeks ago for child's toy product. Took my money Within 2 days but have not responded to my emails (at least 5) as to when product will be delivered. Have contacted my bank for them to follow up my credit card purchase. Will contact consumer affairs now too as I have no idea if I have been scammed or if goods will eventually arrive as phone number given has been "cut off"!!!!!

Company Has Been Reported To Consumer Affairs - Numerous Times – I made an online purchase with this company two weeks ago and have been trying to contact them to find out the delivery status. I have requested callbacks from their website, sent emails and attempted to use the non-existent 'live chat' shown on their website - I have received ZERO response. Not one word. I have now lodged a complaint with… Read more

Consumer Affairs Victoria. I encourage everyone to do the same. The appalling reviews on this company & their complete lack of customer service go back at least to 2012 - they have been doing this to people for 5 years and the company needs to be shut down. They are taking advantage of people and wasting everyone's time. DO NOT give this company your money.

Be Warned – So I ordered a throw rug with this company with out doing my usual review investigation.. The website mislead me into believing that the goods were in stock, so I ordered it, after a week of not hearing anything I email IZZZ and asked how the order was processing, I got an email saying it should be shipped by the end of the week. 2 weeks passed… Read more

........nothing so I emailed again this time no reply, so I went to the address on the email, and spoke to a staff member who told me someone would ring me ........ 10 minutes Max rings me tells me it had to be ordered from WA could take another 10 days........ that would have been nice to know to start with so I cancelled the order , eventually I got a response but only after I went via Pay Pal ........yep 2 to 3 days you will get your money . 5 business days later and absolutely no reply from IZZZ still no money which it now seems I have to escalate this to Pay Pal for their investigation.

So if you want this type of service and frustration then go right ahead and order from IZZZ

And it's also notable that all reviews have the same theme.

Now on a brighter note I then ordered the same thing....... which comes from the same supplier in WA, on another website( T&W) received the goods in 1 week

THATS HOW BUSINESS IS DONE IZZZ

Totally a scam! – Please do not order from Izzz online. It is literally a scam. I ordered a baby product and they kept me wait for 3 weeks. They also made fake promises. At the end, they cancelled my order and did not refund a cent!

People who give this company more than 1 star are as much liars as the company themselves!!! – I placed an order with these muppets a month ago. After constantly emailing back and forth chasing my items and being told all items but one were there I continued to wait. I requested a refund they offered to post what they had available within 48hours. 3 days later and I'm still waiting. I demanded a refund this morning after growing tired of… Read more

their games and threatened to contact the consumer ombudsman if my items were not refunded or posted! Well surprise surprise they posted my one out of 3 items and are apparently going to refund the remaining money. This online company is an absolute joke! They take your money and promise cheap good quality products you'll never receive or maybe receive once you threaten them with legal action. The customer service is so poor!! I ordered from the US 3 days prior to ordering from this Australian company and received my item 2 weeks later. If they were shipping from China I could understand the delay but I would have been better off driving from QLD to pick this up myself!!!

Not a happy customer!!

Do Not Buy From This Website! Still Selling What They Cannot Deliver!! – Purchased online and after a month of emails and reporting to paypal they sent an email apologising for the delay and explaining that it would be arriving within the next week and they would keep me informed of the progress. A week later received a refund on my paypal account from with no explanation. These people I'm sure are money traders not… Read more

product. Make money from your funds in their pocket, then return to you with no explanation when you threaten to report them.

Terrible online retailer – Don't buy from these guys. Your product will never arrive, customer service are full of empty promises and excuses on why your product is late and "will be arriving next week" and it will take you over a week to get your money back from these suckers. In total, you will have wasted 5-6 weeks chasing these guys.....totally not worth it.

Do not buy from this company – I purchased bed linen from their website in mid February, it had not arrived by May. I have just claimed a refund through PayPal and won my dispute. I found the exact same linen from another company and it arrived 3 days later. Avoid doing any business with this company whatsoever.

Worse on line experience ever – Dreadful company, dreadful after sale services, lies after lies. Stock available after waiting 6WEEKS then, stock not available, (although same items advertised on website as in stock and available)then email saying will send tomorrow,.. Finally... Then email saying did not dispatch stock as promised. No explanation as to why. Just getting a… Read more

reply to emails took days. 19emails back and forth 80%me asking where my order was. Days to reply. They took my money quick enough. Don't waste your time or money dealing with this business. Save yourself the stress. I see I'm not the only one to have issues, should have read reviews before making purchase, lesson learned.

Ordered but didn't receive product – I ordered a doona cover through Izzz at an excellent price. Well over a month later I had not received an email to say that my order had been dispatched. I contacted Izzz by email approximately 5 times checking on the status of my order and why it had not been sent. They did reply to my emails and we're very apologetic but I ended up requesting a… Read more

refund because they simply did not have the product I ordered in stock. I received my refund after 5 days.

Nappy Bag took to long! – Took over 1 1/2 months (41 days) to receive Nappy Bag. This is not acceptable! Terms and conditions read 'Products leave our warehouse in 3 to 21 working days when we receive complete payments'. Payment was confirmed by Paypal on the day of the purchase. I found it frustrating that I could not contact this company over the phone and had to… Read more

request a call back!? The lady that I spoke to had reassured me that the bag would have been dispatched within 3-4 working days. It was not until 2 weeks later when I had not received my goods that I emailed expressing my dissatisfaction and that I would be placing a Paypal dispute. Once Paypal dispute was placed I then received the goods that I had paid for! The only reason why I have given 2 stars is because the Nappy Bag is a nice product. Communication was poor and would only receive 1 star.

Linen – Over two months and I am still waiting for the 4 items of linen I purchased. I have sent numerous emails chasing the products and have just received a tracking number. I can't get a confirmation that my entire order is on it's way. Terrible online company which I would not recommend to use.

Took a long time to dispatch order – The quality of product purchased was ok, but not great. I would not have paid full price for it. Care instructions displayed on website said that the quilt covers I ordered could be tumble dried- I bought them on this basis as it is for a holiday house where the cleaners need quick turnover time of laundering the linen; when I received the actual… Read more

goods it's care instructions said DO NOT tumble dry.

Parcel also took a couple of weeks to be posted.

Customer service – Time from ordering to receiving product, over 2 months. Customer service terrible. I will never buy from this company again, due to their customer service.

Christmas ruined – Truly disappointed that until I contacted izzz a couple of weeks after placing my order to find out where it was I was told they had run out of stock, it was only then that they dispatched the rest of my order and refund landed in my account 10 days later. Ruined Christmas as it was too late to purchase from elsewhere

Happy customer – I was pleased with the product and the price. Delivery time, while not super fast, was ok. I just wanted them by Christmas so I have no complaints.

Ordered 5 weeks ago and still haven't received products – Ordered a quilt and quit cover online 5 weeks ago and am still waiting to receive it. Clearly there are problems with the process of dispatch from the warehouse and with the courier company being used. Very disappointed. I have nothing to show for my money. Sadly I won't be using this website again.

Excellent customer service – Exceptional customer service, when you weren't able to fulfil my order you went out of your way to find alternative items and then despatched them and were delivered 2 days later. Thank you so much. I'll definitely be back.

A toy I wanted at a good price – Easy purchasing on - line, not the speediest delivery but about the time I expecteD It would behelpful to be sent a message when the product is posted

Item not in stock – Ordered item online and paid via PayPal. After 2 weeks I enquired as to the status of my order only to be told it wasn't in stock and they were waiting on a delivery. Item was eventually received 4 weeks after I purchased it.

Great Customer Service – I ordered my nappy bin and then did a search of the seller on Google. I was a little worried as there was a fair few negative reviews about Izzz online which was disheartening especially as my parcel was taking longer than I'm used to for delivery. I contacted the seller and was replied to very quickly and was kept up to date with the shipping and delivery status of my item. Will definitely use this seller again. thanks

Buyers beware! Unprofessional e-store – Disappointing shopping experience with IZZZ - I bought 2 items which were only delivered after two weeks and the parcel packaging was completely inadequate causing severe damages to the original packaging of both items. Shipping at $10 was expensive. I feel embarrassed to be giving the goods as presents. I will not shop with IZZZ again nor recommend it to others.

no stock in store and poor service – online purchase and nowhere did the website say that neither product I ordered were out of stock. Two weeks later I contacted to check on delivery and was advised they had no stock. They then failed to respond to emails until the finally sent the order