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James Lane
3.5 from 125 reviews · View Statistics

Reviews

  • Product Quality
    3.7 (65)
  • Return Claim MadeYes (10) · No (59)
  • Warranty Claim MadeYes (6) · No (62)
  • Product Appearance As advertised (41) · Not as advertised (6)
  • Shipping
    3.0 (2)
  • Customer Service
    4.1 (69)
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Daniel

DanielGreater Melbourne (Metropolitan), VIC

Delivery not placed. 2nd issue with James Lane

published
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Chris

ChrisSydney, NSW

Excellent service

published

Sheree served us & couldn't be more helpful. She's great to have on your team. We needed 5 cushions & she helped us match them with the sample swatch of lounge fabric we had. We eventually found some & she scouted around the store to find 5 for us which we took home with us.

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Janne Sjostrom

Janne SjostromMetropolitan Adelaide, SA

Best customer service ever. Thank you Daniel!

published

We had ordered a Queen bed and we were nervous that it would not arrive on time. Daniel at the customer service was fantastic and contacted various department to make sure we would have the bed on time. The bed is great and customer service even better. Thank you.

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Review collected in partnership with James Lane

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S Moore

S Moore Sydney, NSW

Beautiful Store ! Amazing Customer Service !

published

Popped into James Lane for home decor as it came up in my Instagram this morning.
The Penrith store is beautifully presented and easy to shop with everything you need to decorate your home. I was served by Cherie who was so helpful in regards to finding what I was looking for
I will definitely be shopping here more in the future.

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Excellent Customer Service - Friendly and helpful

published

We purchased a modular lounge at this store last weekend and was served by Gina. She was very helpful and friendly and not pushy at all. Gina listened to our needs and went out of her way to find the information we needed. The store manager was also very helpful and accommodating. We will definitely be back.

Customer Service
Incentivised ReviewNo
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Great staff! Expert advice

published

The staff were unbelievable. Very informative and provided great info with current promos and sales! Very very happy! Can’t wait for my new product!

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maria

mariaSouth East Queensland, QLD

3 matresses

published

We are satisfied with with range of mastress and with arrange to keep there until we move in to the new house

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Review collected in partnership with James Lane

The reviewer stated that an incentive was offered for this review

Cole

ColeSouth East Queensland, QLD

  • 3 reviews
  • 1 like

Excellent customer service

published

A big thank you to Gina & Michaela for their help today in choosing my rugs and the excellent customer service.

Customer Service
Incentivised ReviewNo
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Sharon

SharonRichmond-Tweed, NSW

Excellent Customer Service by Cath

published

Fantastic Customer Service from Cath 10 out of 10 she went above and beyond for me. Thank you very much Cath. I will come back and shop from you soon.

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Mars

MarsSydney, NSW

Excellent customer service

published

Bought bedside tables and the two ladies assisted us were great to deal with. Very helpful and accomodated all our questions.

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Brought a side table

published

The girls that work on the weekend are great to deal with they are helpful and well organized and lovely

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The reviewer stated that an incentive was offered for this review

Billy D.

Billy D.Sydney, NSW

Good Pricing. Great Staff!

published

Staff (Amanda & Dallas) were excellent to deal with. They are genuine and lovely people. They gave great prices, were patient with my requests, honest and professional. Website is easy to navigate around. Would definitely recommend and buy here again.

Customer Service
Incentivised ReviewNo
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Bought a nice dining table - customer service was excellent, Christy. Thank you,

published

Calm, composed and very understanding support through the experience of buying this stunning dining table and bench. Was on a sale and I feel it was a great price.

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Great customer service

published

Dallas walked us through all the available options and gave us all the information we needed. It was great experience.

Customer Service
Incentivised ReviewNo
Store LocationMarsden Park
Chardy B

Chardy BSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Very happy with the customer service

published

Big shout out to Tony & Ross at the Maroochydore Qld store who have provided excellent customer service. I wouldn’t hesitate to recommend them.

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Sheree and Sue were great and accomodating. Would recommend highly

published

The store was well laid out. Pricing was obvious. Quality was excellent.
Highly recommend Sheree and Sue for service and knowledge and answering all questions

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Lisa

LisaSydney, NSW

Great service

published

William has been a great sales person to us. Very polite & knowledgeable. We appreciated his attention, detail and time that he gave us!

Incentivised ReviewNo

Customer service

published

First time customers and we were extremely impressed with the service provided by Riley - both on the phone and in person.

Customer Service
Incentivised ReviewNo
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Deb

Deb

  • 2 reviews

Great service

published

Very helpful and great customer service, thankyou Sonny for all your helpful advice will definitely be shopping with you again

Customer Service
Incentivised ReviewNo
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Misleading and Deceptive Conduct with no apology

published
Product Quality
Shipping
Incentivised ReviewNo
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Questions & Answers

Monica Davis

Monica Davisasked

James Lane

Where can I buy the laundry basket in the Sunday Age supplement?
What are it’s dimensions
Thank you

1 answer
James Lane
Customer ServiceJames Lane

Hi Monica, the laundry hamper is on our website for preorder. All dimensions are there as well.

Get an answer from our members and James Lane representatives

Details

Compare all 29 James Lane
CategoryOnline Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses and OutdoorBedroom, Dining, Living, Mattresses and OutdoorBedroom, Dining, Living, Mattresses and OutdoorBedroom, Dining, Living, Mattresses and Outdoor
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