We ordered a mirror online and received confirmation from James Lane about delivery on a Saturday. When we hadn't received a text with the delivery window info we called customer service and were advised that the employee who organised delivery hadn't finished placing the delivery on the system. This meant it wasn't coming today at all; which is inconvenient as we'd based our morning around an expected delivery.
On it's own this incident isn't the end of the world, however this is the 2nd problem with James Lane we've encountered in the last m...

Sheree served us & couldn't be more helpful. She's great to have on your team. We needed 5 cushions & she helped us match them with the sample swatch of lounge fabric we had. We eventually found some & she scouted around the store to find 5 for us which we took home with us.

We had ordered a Queen bed and we were nervous that it would not arrive on time. Daniel at the customer service was fantastic and contacted various department to make sure we would have the bed on time. The bed is great and customer service even better. Thank you.

Popped into James Lane for home decor as it came up in my Instagram this morning.
The Penrith store is beautifully presented and easy to shop with everything you need to decorate your home. I was served by Cherie who was so helpful in regards to finding what I was looking for
I will definitely be shopping here more in the future.

We purchased a modular lounge at this store last weekend and was served by Gina. She was very helpful and friendly and not pushy at all. Gina listened to our needs and went out of her way to find the information we needed. The store manager was also very helpful and accommodating. We will definitely be back.

The staff were unbelievable. Very informative and provided great info with current promos and sales! Very very happy! Can’t wait for my new product!

We are satisfied with with range of mastress and with arrange to keep there until we move in to the new house

A big thank you to Gina & Michaela for their help today in choosing my rugs and the excellent customer service.

Fantastic Customer Service from Cath 10 out of 10 she went above and beyond for me. Thank you very much Cath. I will come back and shop from you soon.

Bought bedside tables and the two ladies assisted us were great to deal with. Very helpful and accomodated all our questions.

The girls that work on the weekend are great to deal with they are helpful and well organized and lovely

Staff (Amanda & Dallas) were excellent to deal with. They are genuine and lovely people. They gave great prices, were patient with my requests, honest and professional. Website is easy to navigate around. Would definitely recommend and buy here again.

Calm, composed and very understanding support through the experience of buying this stunning dining table and bench. Was on a sale and I feel it was a great price.

Dallas walked us through all the available options and gave us all the information we needed. It was great experience.

Big shout out to Tony & Ross at the Maroochydore Qld store who have provided excellent customer service. I wouldn’t hesitate to recommend them.

The store was well laid out. Pricing was obvious. Quality was excellent.
Highly recommend Sheree and Sue for service and knowledge and answering all questions

William has been a great sales person to us. Very polite & knowledgeable. We appreciated his attention, detail and time that he gave us!

First time customers and we were extremely impressed with the service provided by Riley - both on the phone and in person.

Very helpful and great customer service, thankyou Sonny for all your helpful advice will definitely be shopping with you again

Purchased a $1.5k dining table. Was advertised in their website as in stock with a 5-7 lead time for dispatch. It’s been over 2 weeks and zero update as what is going on. I emailed them and no response. I call the main number and no one answers. I finally called a store front and the person there was super helpful in providing information but was ultimately powerless to do anything. I finally get an email back. Zero apology, zero acknowledgment of an issues. Just a short email saying it won’t be available until early Feb which would make it rou...