Reviewer Photos & Videos
Fantastic customer service and products
Bought a lounge and dining suite from the store at Castle Hill. We had been everywhere to find our furniture and by far, the service from Sam and Paula was the best. They were so helpful and made delivery options so easy. From beginning to end, this experience was a great one. After labouring our decision with so many choices at other stores, the service and the way this company overcame any issues we had, was why we bought here. After delivery and installation, we can’t speak highly enough of this company for so many reasons. We love the furniture and are so glad we bought from James Lane.
Excellent customer service
We bought a bed a couple of years ago, we love it, and recently one of the legs broke.
I got in contact with their online customer service (the physical store is currently closed due to covid) and let them know the issue, and that I was wondering could I purchase a replacement leg (the bed is no longer under warranty). They responded the same day, figured out what leg I needed and put it in the post free of charge. Very happy with their customer service and will gladly purchase from James Lane in the future.
Excellent Service, great advice
From looking online to find what we liked, we then went into the store where Zac the Sales Consultant guided us to all the items we liked moving them around so we could get a good picture of how it would all go together. The Macgregor store is very friendly and helpful.
Great customer service
We ordered a range of furniture for our new home from Cath at JL Robina, including bedroom and lounge room furniture, as well as homewares. Cath was lovely, knowledgeable and very upfront about the wait times associated with some pieces. She was very apologetic when delays occurred which were not due to her fault at all, but supplier issues and the pandemic. She kept in touch and organised split deliveries so that we could benefit from the furniture as it came in. The deliveries were straight forward, and our pieces were carried in carefully by...very friendly delivery drivers. The furniture is all beautiful quality and looks great in our home. While the delays were unfortunate, we know how much harder Cath had to work for us and we really appreciate it.
No help with faulty products
Jake at the McGregor store was a delight to deal with, he helped in narrowing down our decisions, checked on stock availability etc. Zac has also been wonderful in trying to help but it seems this issue is out of his hands also.
We needed lounges quite quickly and decided on the Milan in which ever colour was available with a quick delivery.
We were told the delivery guys would unpack and attach lounge legs which didn’t happen.
One lounge is missing legs and the other is torn underneath and dented.
One week later, multiple phone calls to the...
Perfect customer service and expertise.
Zac, Melissa and Jake from James Lane Macgregor were extremely helpful and patient. Melissa helped us design our loungeroom and was very knowledgeable with styling tips and colour choice. Can't wait to move in to our new apartment and see all of her recommendations come together.
Efficient excellent service!
I would highly recommend from the service I received at Logan to shop at James Lane. The service was 5 star with beautiful, quality products that were in stock so no long wait for my lounge.
The reviewer stated that an incentive was offered for this review
Don't order online
States the product is in stock online took 5 weeks to deliver. Driver got bogged when he parked a truck on my lawn instead of the adjacent driveway and caused significant damage. Delivery assembly service that I paid $60 for was not provided.
Product not as described on website, order from elsewhere or go in store.
Excellent service and design of lounge/ dining furniture
Stacey at Logan moved furniture around and played with various options to visualise what my lounge/living areas would look like. I spent hours in the store and nothing was too much effort. Will be returning for sure and telling all my friends. Thanks so much for helping me to stylishly design my home! Huge thumbs up!!
Mel - Brisbane
David, best and the most conscientious sales Rep around.
So happy to get our two outdoor Polished Concrete tables we had ordered. David duly called us to let us know and where to pick them up.
He is clearly proud of the store he works in as you can see the pride in his work and how he styles the surroundings.
He is a great credit to this outlet and should be congratulated as staff like this in any business can be few and far between.
Thank you David. We will be back.
Friendly staff, fast and easy transaction. Product quality is great. Staff provided us options like different sizes, checked stocks, and others.
- QLD, Logan
Wonderful staff thank you for your time and help ☺️
I was very satisfied with the selection of furniture. We bought a sofa have to wait for 2 weeks before delivery, this is the only disadvantage it would have been nice if the store had it in stock.
He was very rude never go there again.
Went into the store and enquired about coffee tables with manager Mark Walshaw but he seemed to be in a rush and was very rude
Quality very poor! Do not buy
Brought my Como lounge for $1600. After 1.5 years the cover has ripped. I rang James lane to see what they could do. Their response was they could give me a 20% discount on a new cover. The new price of the cover was $1000 and bringing it down to $800 which was the original price I had paid. Let’s be honest James Lane you paid $100 to be made in China. Just such poor form by this company
The store and Staff are excellent. Couldn’t be better. We totally recommend James Lane Helensvale
Staff were amazing
Store has everything
Go there and be surprised
The quality of their offer was amazing
Questions & Answers
Why is your website not secure for apple users?
It is, if you look at the URL you will see a lock which shows it is secure.
Where can I buy the laundry basket in the Sunday Age supplement?
What are it’s dimensions
Hi Monica, the laundry hamper is on our website for preorder. All dimensions are there as well.
Get an answer from our members and James Lane representatives
|Category||Online Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Living, Mattresses and Outdoor||Bedroom, Dining, Living, Mattresses and Outdoor||Bedroom, Dining, Living, Mattresses and Outdoor||Bedroom, Dining, Living, Mattresses and Outdoor|
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