Jason Windows

Jason Windows

 Verifiedjasonwindows.com.au
Jason Windows
4.3

245 reviews

PositivevsNegative
81% · 19842 · 17%
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Return Claim MadeYes · No
Product Quality
4.4
Job Satisfaction
4.7

Reviews

245 reviews
245 reviews
Alison
AlisonPerth, WA5 posts
 

Cheap rubbish at sky high prices

Double sentry doors fitted. Extortionately priced. We paid extra for the insulating coating on the windows as it gets very cold at night in the winter where we live. Had to call Jason Windows back because the doors don’t fit properly & jut out top & bottom from the frame where the doors meet, so the seal isn’t great for insulating. I have discovered that the metal frame of each door is hollow with no insulation, thus letting the heat inside in the summer & the cold in during the winter. The fitter told me this is all normal. From my experience, Jason Windows are selling cheap rubbish at sky high prices & you can forget about any insulating properties. You’d be better spending your money on a solid wood door. In retrospect, I wish I had! Show details
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Maree W.
Maree W.Perth, WA6 posts
 

Door permanently locked shut after 2nd replacement

Our door sliding door was permanently locked open, I paid $900 for a sliding door company to fix it with the same lock…. Another 4 years later it has broken again but this time permanently locked shut. I’d never be able to find the receipt. But asking advice about this door I was told that Jason Windows has been aware of this Nib breaking problem for decades. Looks like I’ll be paying another $900+ for a repair…. Steer clear of this brand Show details
Job Satisfaction
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Wayne Rance
Wayne RancePerth, WA2 posts
 

Not very diy friendly

I have rang Jason windows on so man occasions that I feel I’m becoming a pest.
Alls I’m trying to do is fit the glass panel and the glass sliding door to the frame but all the videos they have sent to me have not shown me how to do it. I have put the sliding door in but now having problems getting the glass back in, I’m miss something.
Jason windows are a great product and I used them when I built this house in 1989 Anvers had a problem . Show details ·  1
jibs
jibsSouth West, WA42 posts
 

Lock spindle in door very poor

Our sliding doors have had the lock replaced a couple of times since they were installed 5 years ago. Once by Jason and once a very difficult and tedious self replacement.
Luckily we have security screens as our sliding doors has not been lockable for well over 8 months.
Never had problems with any sliding doors in previous houses that we have lived in.
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Hi Jibs, as discussed in the private message I suspect it's the lock body that needs to be replaced. Most door repairers can do this work for you or you can book in a job with Jason Windows Service Team. Kind regards Kate

Erica
EricaPerth, WA4 posts
 

Replacing window parts

Had an great experience with the Jason Window team - I placed an online order and received the part within days. Communication was great, working out which part I needed was so easy as Jason Windows had the foresight to put the years the part was used. Would definitely use Jason Windows again in a flash. Happy customer which received fabulous customer service - something that is rare in today's market. Show reply
Noel
Noel2 posts
 

Constant problems

We have had constant problems from installation being untidy and unfinished, incorrect products delivered, fly screens falling out, window locks not working and door locks not working. 18 months later we are still needing them to come out to fix up things. Show details
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peterpan
peterpanPerth, WA3 posts
 

Low quality door handles

Last year one of my door handles or broken and then after few months another one. Doors were rarely used due to which it might have taken time to break. After search on internet I found that the old door handles were of poor quality and Jason would replace the door handles if it was broken beyond the 2 year warranty but unfortunately I was not aware about this. I came to know from a friend few days ago that there door handles had same issue and it was fixed. So I called Jason customer service but they declined to fix saying that it is out of warranty and I will have to buy. My only fault is I was not aware about this issue otherwise I would have contacted them soon when it broke. Show details
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Chris
Chris
 

Broken handle

Rang to purchase spare parts, and was pleasantly surprised to find out it was still covered by warranty. I wasn't expecting the labour to be covered at this stage, turns out it is. They even gave me a window of 2 hours that I need to be home. Problem sorted within 5 minutes of making the call. Pleasantly surprised as to how easy it was. Thanks a bunch for making it so easy. Show reply
Product Quality
Sonja E.
Sonja E.Perth, WA
 

WORST CUSTOMER SERVICE !!!!

I paid for a sliding door and was told delivery would be approx 2 weeks.
Phoned 3 times since then, every person who spoke to me ' had to come back to me' regarding delivery.
NONE of them did. Even when the last person I spoke to was told that both previous phone conversations I was promised to get a phone call back!!
Interestingly enough when I had paid they could check online that it was in production, but not delivery date
Do they think the tradie is sitting around waiting for my door to arrive. As everyone is well aware these guys are booked out for weeks!
I whish I hadn't paid...!!!
Seriously unhappy and disappointed customer
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Tanya
TanyaPeel, WA4 posts
 

Poor Handle Design

I had 3 sliding doors fitted on build. Doors are of excellent quality but had issues with the bedroom door not locking properly from the beginning so it was always left locked. Unfortunately one door that is rarely used which is the bedroom door has now broken and fallen on my leg (not through fair wear and tear). I don’t think time excuses poor design and I would have hoped that quality companies stick by their products irrespective of time.
Job Satisfaction
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Andy
AndyPerth, WA
 

Very quick to say "Not covered"

Spoke with a lady from the service department about some corrosion holes in our window frames (2 years old) and was instantly told "it happens and it's not covered" was then told no company covers it and again it's not a manufacturer defect. Only thing worse than there windows is there customer service. Show details
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Mike B
Mike BPerth11 posts
 

Substandard handle design

We had sliding doors fitted on build. Doors are of good quality but after about a year the handles started breaking. Jason were very good in the early days at replacing them free of charge under warranty but unfortunately one door that is never used has now broken (not through fair wear and tear) and Jason say no longer under warranty. I don’t think time excuses poor design and I would have hoped that quality companies stick by their products irrespective of time. Show details
Product Quality
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Jason Windows
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Hi Mike, thank you for your feedback I can understand your disappointment. I've found your job on our system and will be in touch shortly. Kind regards Kate

Marisa
MarisaPerth, WA2 posts
 

Friendly, reliable and professional

I have used Jason Windows twice recently, once for a product they supplied and once to fix a faulty sliding door. I had confidence from the start because of the friendly and professional way I was treated on the phone. Bree had good product knowledge and made booking the job easy. Alan, who came out, was reliable, experienced and efficient. But best of all, he found a good solution to quite a complex sliding door issue which fit with my budget and time frame. I would highly recommend Jason Windows based on my experience. Show details ·  1
Maxy
MaxyPerth2 posts
 

Security will come into its own on those hot summer nights!

Sales leader is top notch and then followed by the Maintence Team who are a great asset to Jason Windows Show details ·  1
David
DavidPerth, WA2 posts
 
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Questions & Answers

Jenny G.
Jenny G.

I have purchased a house with the lever locks on the sliding doors. I am having problems with them and have read that there were some faulty ones that may be replaced free of charge. How can I tell if I have faulty locks?

Jason Windows
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Dan T.
Dan T.

How to fix a jason sliding breeze lock window that won't lock open

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Kimberley P.
Kimberley P.

Our door handle for back door has completely snapped and fallen off on both sides of the sliding door and several different parts have broken off and snapped resulting in our door being permanently locked and we can’t get out the back!!!!!

Althom
Althom  

If located in Perth give Kobus a call at Sliding Door Repairs Perth on 0435 806 520

Jason Windows
Jason Windows   DM   

Hi Kimberley, you can order replacement handles from the Jason Windows Spare Parts Shop external link  however if you need it fixed sooner, we recommend Fort Locks Ph: 9434 1353 Kind regards Kate

Kimberley P.
Kimberley P.  
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