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Very happy customer.
Our sliding security door came of the rails not long after moving into our newly built home. Organised for a technician to come out and repair it and could not fault his service. He called 20 mins before arrival to let us know he was coming, his service was faultless, explaining what had gone wrong (It just hadn't been set up properly). He explained what he did to repair the job and was gone in no time. Would definitely recommend.
Very disappointed with the Jason products
The service team are great, but they have try to compensate for the inferior handles & locking mechanisms used by Jason on the doors & windows. I made an assumption that the Jason brand was the best product, but it’s not.
I popped into the parts department for a couple of bits for my patio door, mentioned that I was having trouble with my bedroom windows not closing fully and next minute had a visit by their Technician booked in thanks to the service manager and lady in the parts Department. The tech was on time as booked , very helpful on the repairs. Best of all was pleasant attitude of all concerned Thank You
Great security screens
Great service team, product and super friendly and helpful installers. Both security doors are super smooth and sturdy. Would use again
Just had 6 stacker doors with fly screens included installed on the verandah and the job has come up awesome. Large expanse, 7.4 meters across and it has come up beautiful. The doors and workmanship can not be faulted and we feel our back verandah is much more secure now. Thank you Brett and everyone at Jason Windows. I would be happy to recommend your company to all my friends and family. Have already had the neighbors in our strata group come in to have a look. They were all amazed at the difference the doors made. Thank you very much for a job well done!
Not the greatest product
I agree with Valerie to a point. We have Jason windows and doors in our house. I don’t feel they are the highest quality product but sufficient. We have corrosion on one side of the house only and it is clear to see that the corrosion aligns with the mortar joints. That being said the Homebuyer centre we built with won’t take responsibility and Jason windows hides behind a document that is obviously funded and biased by the building industry so that they can charge a significant amount for treatments and replacement panels. No need for Jason W...indows PR department to respond as I know this will not change their position on offering a respectfully priced service to rectify an issue that they undoubtedly know about. I just wanted to back Valerie as well as place an opinion on this site that is not so obviously written by Jason Windows themselves.
Window frame corrosion
I continue to have corrosion of aluminum window frames and have been given lots of rubbish information about this. Jasons also are refusing to fix it under warranty. The building is 5 years old and if the corrosion is already through several frames, then it has to be a poor quality product that is not fit for purpose. Unfortunately, all the nice staff in the world can't make up for poor quality products. If you are building new, please do not use Jasons.
Positive response to Jason’s high quality product and service
Good service by professional staff.
Timely response in dealing with request for work to be carried out
Window and door products of a high quality
The reviewer stated that an incentive was offered for this review
" JW , you have C.O.P. attitudes in your Staff ", amen.
Just recently, 9th March 2021, I have to purchase a Replacement Lever for our home Doorlock ( ie. Latch Lever -Boltlock- Black Snib @ 44mm ) at Jason Windows (JW) in Welspool, WA 6106. Yes, I found the Staff at the Perth Showroom/Factory were very helpful and efficient with the execution of their jobs. I personally think that they have Customer Orientation Policy (C.O.P) attitudes toward their customers, amen. Smiley Joe H @ WA
Poor quality locks
What hasn't gone wrong with the products so far?
- Two of the flyscreens are the wrong size and fall out anytime there is a strong wind.
- Both sliding door locking mechanisms get stuck so when I try to shut the doors the latch is in the way.
- Several of the windows no longer lock in the slightly open positions, the only way I can safely lock my windows now is if they are entirely closed.
I have tried bring this up with the service department but apparently the "Strength and Quality" Jason Windows are renown for only needs to last for two years and then it's not their problem. I can understand one or two locking mechanisms having issues but not several having the exact same issues.
Issue brilliantly resolved with no fuss
When an issue arose because of some damage to a sliding door, Chloe from Jason Windows provided me with a best way to resolve this. Mick who came out was wonderful and soon fixed all that needed fixing. Even though it ended up having to be a two-stage job, it was all handled very professionally.
Superb customer service
Scott listened to my needs and has acted accordingly. My problems are now solved. His customer service is brilliant. Thank you Scott.
Brilliant customer service
Excellent service, from initial phone call to having Damian fix our doors. Prompt, friendly and efficient. Great to know good customer service still exists.
Great service from Jason
Jason’s technician Kris was excellent. Very professional and a knowledgeable, no fuss technician. Also, he advised me of the service Jason offers if I need any maintenance or upkeep attended to and tips how to care for my sash windiws and large roller doors. Excellent service.
I had problems with my sliding door handles going. Rang Jason’s they came out and replaced them all. Friendly Fast and Efficient
Questions & Answers
glass sliding door lever action . had to change rollers but door is jammed locked cant open help please cheers steve
Hi Steve, our service team can assist you with this. Please call them on 9351 3430. Kind regards Kate
Hi, I have a sliding door that is stuck closed and won't open when in the unlocked position, any tricks to gett it open.
Hi Quinn, call our service team on 9351 3430 and they will see if its something they can talk you through. May be the locking body that will need replacing. Kind regards Kate
We have holiday accomodation Units and constantly have to replace the sliding door lock snibs.Is there a reason why they continually break. They seem to be very fragile
Hi Jeff, breaking snibs could be symptomatic of something else that's going on with the door, such as the rollers being out of alignment or a problem with the lock body. It would be best to speak with one of our service technicians to see if they can determine what the cause is. Please call 9351 3430 and ask for assistance with a sliding door snib continually breaking. Kind regards Kate
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