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Jason Windows

Jason Windows

4.4 from 224 reviews · View Statistics
Listing monitored by Jason Windows

Reviews

  • Product Quality
    4.7 (115)
  • Return Claim MadeYes (14) · No (96)
  • Job Satisfaction
    4.8 (115)
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Very happy customer.

published

Our sliding security door came of the rails not long after moving into our newly built home. Organised for a technician to come out and repair it and could not fault his service. He called 20 mins before arrival to let us know he was coming, his service was faultless, explaining what had gone wrong (It just hadn't been set up properly). He explained what he did to repair the job and was gone in no time. Would definitely recommend.

Product Quality
Job Satisfaction
Jason Windows
Jason W.Jason Windows

Thank you for sharing your experience! The Jason Service team is here to help you with all your Jason products servicing needs for the life of your home. We look forward to assisting you again in the future. Kind regards Kate

Tim Fagan
Tim FaganPerth, WA

Very disappointed with the Jason products

published

The service team are great, but they have try to compensate for the inferior handles & locking mechanisms used by Jason on the doors & windows. I made an assumption that the Jason brand was the best product, but it’s not.

Product Quality
Job Satisfaction
Jason Windows
Jason W.Jason Windows
Tim Fagan
Tim Fagan

Pleasant attitudes

published

I popped into the parts department for a couple of bits for my patio door, mentioned that I was having trouble with my bedroom windows not closing fully and next minute had a visit by their Technician booked in thanks to the service manager and lady in the parts Department. The tech was on time as booked , very helpful on the repairs. Best of all was pleasant attitude of all concerned Thank You

Product Quality
Job Satisfaction
Jason Windows
Jason W.Jason Windows

Hi Happy Rob, thanks for the feedback. With Jason Windows products in your home, you have the backing of our service team for the life of your home. We look forward to assisting you again in the future. Kind regards Kate

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talvor2015
talvor2015Perth, WA
  • 2 reviews
  • Verified

Great security screens

published

Great service team, product and super friendly and helpful installers. Both security doors are super smooth and sturdy. Would use again

Product Quality
Job Satisfaction
Jason Windows
Jason W.Jason Windows

Hi there! What a nice way to start a Friday morning. Thanks for making our day, have a great weekend! Kind regards Kate

Edward
EdwardPerth, WA

Awesome job

published

Just had 6 stacker doors with fly screens included installed on the verandah and the job has come up awesome. Large expanse, 7.4 meters across and it has come up beautiful. The doors and workmanship can not be faulted and we feel our back verandah is much more secure now. Thank you Brett and everyone at Jason Windows. I would be happy to recommend your company to all my friends and family. Have already had the neighbors in our strata group come in to have a look. They were all amazed at the difference the doors made. Thank you very much for a job well done!

Product Quality
Job Satisfaction
Jason Windows
Jason W.Jason Windows

Not the greatest product

published
Incentivised Review No
Jason Windows
Jason W.Jason Windows
Valerie
ValeriePerth, WA
  • 10 reviews

Window frame corrosion

published

I continue to have corrosion of aluminum window frames and have been given lots of rubbish information about this. Jasons also are refusing to fix it under warranty. The building is 5 years old and if the corrosion is already through several frames, then it has to be a poor quality product that is not fit for purpose. Unfortunately, all the nice staff in the world can't make up for poor quality products. If you are building new, please do not use Jasons.

Product Quality
Incentivised Review No
Return Claim MadeYes
Jason Windows
Jason W.Jason Windows
Valerie
Valerie

I shall then raise it with consumer affairs as there is no way this is fit for purpose. And to clarify, I am not attacking you, I am making factual statements based on my experience and the evidence.

Jason Windows
Jason W.Jason Windows

Thank you Valerie, we believe this is the best action forward. Kind regards Kate

Peter
PeterSouth West, WA
  • 2 reviews

Positive response to Jason’s high quality product and service

published

Good service by professional staff.

Timely response in dealing with request for work to be carried out

Window and door products of a high quality

Product Quality
Job Satisfaction
Return Claim MadeYes
Jason Windows
Jason W.Jason Windows

Hi Peter, thank you for your review and feedback for our South West Team, they will be delighted! Kind regards Kate

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The reviewer stated that an incentive was offered for this review

Smiley H.
Smiley H.Perth, WA
  • 26 reviews

" JW , you have C.O.P. attitudes in your Staff ", amen.

published

Just recently, 9th March 2021, I have to purchase a Replacement Lever for our home Doorlock ( ie. Latch Lever -Boltlock- Black Snib @ 44mm ) at Jason Windows (JW) in Welspool, WA 6106. Yes, I found the Staff at the Perth Showroom/Factory were very helpful and efficient with the execution of their jobs. I personally think that they have Customer Orientation Policy (C.O.P) attitudes toward their customers, amen. Smiley Joe H @ WA

Product Quality
Job Satisfaction
Jason Windows
Jason W.Jason Windows

Hi Joe, thank you for your cheery feedback and putting a smile on our faces today! Keep smiling. Kind regards Kate

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Jason D.
Jason D.Perth, WA

Poor quality locks

published

What hasn't gone wrong with the products so far?
- Two of the flyscreens are the wrong size and fall out anytime there is a strong wind.
- Both sliding door locking mechanisms get stuck so when I try to shut the doors the latch is in the way.
- Several of the windows no longer lock in the slightly open positions, the only way I can safely lock my windows now is if they are entirely closed.

I have tried bring this up with the service department but apparently the "Strength and Quality" Jason Windows are renown for only needs to last for two years and then it's not their problem. I can understand one or two locking mechanisms having issues but not several having the exact same issues.

Product Quality
Incentivised Review No
Jason Windows
Jason W.Jason Windows

Issue brilliantly resolved with no fuss

published

When an issue arose because of some damage to a sliding door, Chloe from Jason Windows provided me with a best way to resolve this. Mick who came out was wonderful and soon fixed all that needed fixing. Even though it ended up having to be a two-stage job, it was all handled very professionally.

Product Quality
Job Satisfaction
Jason Windows
Jason W.Jason Windows

Hi Helen, thanks for sharing your feedback and for kindly recognising team members. You have made their day! Kind regards Kate

Gay
GayPerth, WA
  • 4 reviews
  • 2 likes

Superb customer service

published

Scott listened to my needs and has acted accordingly. My problems are now solved. His customer service is brilliant. Thank you Scott.

Product Quality
Job Satisfaction
Jason Windows
Jason W.Jason Windows

Hi Moi, thanks for your feedback and kind words for Scott who is a valued member of our team. Have a wonderful weekend! Kind regards Kate

Brilliant customer service

published

Excellent service, from initial phone call to having Damian fix our doors. Prompt, friendly and efficient. Great to know good customer service still exists.

Product Quality
Job Satisfaction
Jason Windows
Jason W.Jason Windows

Hi Simone, thanks for the feedback and shout out for Damian. We appreciate you taking the time to provide this feedback! Kind regards Kate

Jane B.
Jane B.Perth, WA

Great service from Jason

published

Jason’s technician Kris was excellent. Very professional and a knowledgeable, no fuss technician. Also, he advised me of the service Jason offers if I need any maintenance or upkeep attended to and tips how to care for my sash windiws and large roller doors. Excellent service.

Product Quality
Incentivised Review No
Return Claim MadeNo
Jason Windows
Jason W.Jason Windows

Thanks Jane! Kris and his manager will be delighted with this feedback. We appreciate you taking the time to share! Kate

Joy
JoyPerth, WA

Thanks Jason’s

published

I had problems with my sliding door handles going. Rang Jason’s they came out and replaced them all. Friendly Fast and Efficient

Product Quality
Job Satisfaction
Incentivised Review No
Jason Windows
Jason W.Jason Windows

Thanks for your vote of confidence Joy! Your feedback will be shared with the Jason Team. Have a great weekend. Kate

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Read more reviews - page 2

Questions & Answers

denzo
denzoasked

glass sliding door lever action . had to change rollers but door is jammed locked cant open help please cheers steve

1 answer
Jason Windows
Jason W.Jason Windows

Hi Steve, our service team can assist you with this. Please call them on 9351 3430. Kind regards Kate

Quinn
Quinnasked

Hi, I have a sliding door that is stuck closed and won't open when in the unlocked position, any tricks to gett it open.

1 answer
Jason Windows
Jason W.Jason Windows

Hi Quinn, call our service team on 9351 3430 and they will see if its something they can talk you through. May be the locking body that will need replacing. Kind regards Kate

Jeff
Jeffasked

Hello
We have holiday accomodation Units and constantly have to replace the sliding door lock snibs.Is there a reason why they continually break. They seem to be very fragile
Regards Jeff

1 answer
Jason Windows
Jason W.Jason Windows

Hi Jeff, breaking snibs could be symptomatic of something else that's going on with the door, such as the rollers being out of alignment or a problem with the lock body. It would be best to speak with one of our service technicians to see if they can determine what the cause is. Please call 9351 3430 and ask for assistance with a sliding door snib continually breaking. Kind regards Kate

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