- Verified customer
Excellent service, quality product, good value and timely delivery
We needed a window custom made for a house renovation. I rang around and struck a professional response and competitive price. The goods were delivered exactly on time as promised and with a quality finish.
My only disquiet was having to pay in full for the goods on ordering them but this seems to have become the norm in today's world where people are no longer as honest.
Best after Sales Srvice I've ever had bar none!
I've had a Jason Windows Sliding Door which I've been very happy with for several years. A couple of years ago the handle started to get loose and lock itself when closing the door. Recently I contacted Jason Windows and contracted them to repair it. The commuinication was outstanding, their service tech turned up when they said they would, the handle was replaced for a very reasonable price I thought. The handle works a treat now and I couldn't be happier.
I've had houses with other manufacturers windows and sliding doors which were all less than satisfactory. I won't use anything else but Jason Windowes in future. Kudo's big time.
Jason Window's service is what sets them apart from their competition by a long stretch.
Great company to deal with.
Built a new home 4 years ago with windows supplied by Jason Windows. Had a number of issues with windows and doors but not Jason's fault- bricklayer's. Jason Windows fixed every problem with just one call within a few days even after warranty period and at no cost. Recently a sliding door handle and lock broke and they replaced this system free of charge well after the warranty expired. This is the only company I could recommend from my building experience, for their product and after sales service, and without doubt this is the only company I would use again for windows.
Jason Windows.....AWFUL...worst windows and doors I have ever had.
I have Jason windows and doors including a Jason Glass front door.
I have 4 sash type windows at the front of my house and the balance springs keep continually breaking even though we rarely open these windows.....and....the springs are not cheap to replace.
My other windows which slide, keep sticking and will not open properly with ease as they should do.
My front door....well it is shocking....absolutely appalling...when it's windy it howls through the gaps in the sides and if it rains on the door or if I wash it, the water pours into my ent...
Tried to get a security screen made.
Took my existing Jason Flywire Screen in to get a Security Screen replacement.I was initially getting one made to allow a petdoor fitment.Should be easy as I had the old one.Was told thats not how we do it.We will get our team to ring you,come out to measure,and we must fit. I think you forget I am the customer,that's not how I work.
Very hard to open Jason sliding windows
The windows catches DO NOT work properly in our new homeI have posted pictures. All I need is some sort of solution to the problem. It is not easy to get to Jason's as we live in rural WA. Beverley 6304, and our local builder said it's not his problem. House is 12 months old and they have been like this from day one. An email to Jason’s and the problem was solved. Couldn’t ask for better service . Service man Gary from Jason’s was very obliging.
Ken & Jan
Jason windows service is Terrible
I have my house handed over in 8th of May 2016 by my builder Atrium Homes. The key did not work on any of the sliding doors. Jason windows has installed the wrong barrels into the lock. It took them over a week to come and have a look. Their so call service guy look at the door locks told me to wait for a call from the office because he can't fix it now and left.
I was very upset so I rang my builder Supervisor, repeat what that guys said. He said ok he will get a lock smith out right away and send Jason windows the bill. The lock smith ca...me and doors fixed under half another same day. More than a week later a lady from Jason windows called try to arrange some one to fix my doors. What kind of service is it if I have to wait 2 weeks+ just to get a simple locks change?
Flyscreen Door Repair
Excellent service from Rob Who came to repair my bifold security door 10th Oct in Ashby. It has been a long time since I have seen such professionalism and workmanship. His workmanship and attention to detail was far beyond my expectation. Jason windows Rob deserves a medal as I am sure he leaves every customer happy and feeling he should be recognised for such excellent customer service. Definitely will be recommending your company to anyone needing your services.
compliments to darren
We have just had Darren from your Bunbury office doing our maintenance.
We would like to compliment Darren on his work ethics.
He was very professional and nothing was too much trouble.
He did an excellent job and we would like to say "Thank you Darren"
Neil and Beth Rose
Lever lock doors are poor quality
I built a home with Dale Alcock whigh was finished in 2012. Both sliding lever lock doors have both failed with faulty mechanisms and broken handles. When I contacted Jason windows I was given a number to call for someone who repairs the doors there was no offer to repair just the usual it’s out of warranty and it’s wear and tear. When I called the guy he knew exactly the problem and was not surprised it failed. The cost to repair $250 then later the handle broke a lazy $100 now the second door has done the same thing and when I called the sli...ding door doctor he said these doors are always breaking. I am really disappointed with the quality of the mechanisms and the actual handles. I’m will be looking at making a complaint with consumer affairs as I believe these doors are not of acceptable quality even though Jason windows know about the faults.
Can’t fault the after service
I have had Jake out three times in the past 12 months to fix little glitches to doors & windows of our new second story addition. Jake was a lovely man that knew his stuff & provided helpful information. He carried out his work professionally & efficiently. Zoe was very helpful booking the services in & always accommodated my needs. Who knew you could still get service like this. Loving it Jason Windows, keep up the great work. Best wishes.
Excellent service start to finish
The security doors and Security window screens look great and we are ultra happy. In fact intend to use them again on a few more security screens in not too distant future..
There is a problem with the front door's lock though, which they supposedly fixed already once (but same problem again), and is exactly the same problem as what happened to the back door's lock, which was fixed and is now working perfectly. Will this be an ongoing problem though? Certainly hope not, and I have complete faith the service department will help out again, as to-date all dealings with this company has been exemplary.
Just want to say also they have to be the cleanest contractors I've ever had do works for me. Well done and keep it up :)
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Questions & Answers
I have a Jason sliding door lock that the snibs won't open the mortice lock to slide open.
It is in the locked position, even when the barrel is unlocked. Mechanism issue.
Please help. The house is 20 years old.
Jason W.Jason Windows
Hi Tyrone, email or call our spare parts team and they will advise what handle options are available for the type of door you have:
Hi I have Jason sliding doors the door handle lock has a hook that Doesnt hook into the door frame part and has to much movement old 20 years
Jason W.Jason Windows
Hi Jon, email or call our spare parts team and they will advise what handle options are available for the type of door you have:
Jason W.Jason Windows
Thanks for the feedback, glad to hear! Kate
My windows won't open cleanly. One in particular requires me to pull the locking mechanism
(sliding bolt for want of a better name) down slightly by hand whilst squeezing the handle mechanism.
The house is 2 and a half years old and the problem has been there since day one but being near the coast we haven't opened them much - preferring to use the sliding doors for ventilation.
Is there a way to adjust the locking mechanism? I can see what needs to be done -lower the handle ever so minutely- but I'm worried that the screw holding the handle to the frame isn't adjustable.
I've tried silicone spray on the locking mechanism but it hasn't increased its travel.
As an addendum to Saturday's post I watched your video regarding adjusting the height of the runner wheels. Unfortunately the window is set at its lowest height i. e. the wheels are in the longest slot.
One other thing I discovered with the window off is that the breeze lock doesn't appear to be properly installed in that it is loose and appears to have been fitted with the wrong size screws as they can't be tightened.
Is it possible to fit larger gauge screws? If not is it possible to move the breeze lock along a few mms and refit it?
Another thought I had was to remove the breeze lock rod and shorten it.
All in all having looked at it for over a day I think it all boils down to a crappy installation job that I now have to correct.
Jason W.Jason Windows
Hi Wozza, from your description it could be a few different things. If you contact our service team with your contact details, they will have a tech give you a call about what can be done. Call 9351 3430 which is the direct number for our service team, or email firstname.lastname@example.org. Kind regards Kate
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