Reviewer Photos & Videos
- Verified customer
5 star service
We love our new home and Jason Windows made all the difference, we just had our 12 month service and their husband and wife service team were so friendly and helpful, I learnt so much about the windows and also how much they love working for Jason Windows. Can highly recommend Jason windows 10/10
Sliding Security Door
I believe that the measure of a business is not what they do well, but how they behave when things have not gone well. I have nothing but the highest of praise for the way that Jason have persisted and finally replaced a door that defied reason as to why it didn't work properly over two years. They didn't give up at any stage until they solved the issue.
Security screen door
I had a security screen door installed on my entrance. The whole process was smooth, from choosing the type of screen door, it’s Color and up to the installation. The team was very accommodating and answer to all my queries promptly. Thank you for a job well done!
They fixed my doors very satisfied would recommend them to everyone who needs Windows or doors also after service maintenance thank you very much to everyone involved in my maintenance and service couldn’t ask for more
I had 3 windows that were difficult to open. I built my house under 3yrs ago I was not happy and made a comment on Facebook that I wouldn't use the company in the future. I had the team reach out to me and sent a tech to come look. He arrived in the time frame quoted, was friendly and helpful and fixed my windows. I couldn't be happier with the service I received they have changed my opinion that's for sure
After sales service/ warranty second to none. Really impressed with both office staff and technicians who were punctual and knew what they were doing. Given a window of between 8:00 & 10:00 am and was there 8:00 am on the dot unlike may other trades and services you are waiting a whole day for.
Good quality products and great follow up service
We have moved into our Dale Alcock home with the windows supplied by Jason Windows. We had some minor issues with some of the windows which were sorted out promptly. We also had a problem with the bifold window not sealing 100% and although it too a few visits the job got done to our satisfaction.
Great product fit for purpose and well priced
Great service from first contacting Jason Windows to the advice given and arranging a booking to then complete installation on site.
Service Technician left the site spotless Would definitely recommend to anyone looking to use Jason Windows
My sliding door lock replaced.when I contacted customer service they are very polite and helpful. Who came this morning to fix my door handle he is very friendly.I like your service.
The reviewer stated that an incentive was offered for this review
Questions & Answers
We have holiday accomodation Units and constantly have to replace the sliding door lock snibs.Is there a reason why they continually break. They seem to be very fragile
Jason W.Jason Windows
Hi Jeff, breaking snibs could be symptomatic of something else that's going on with the door, such as the rollers being out of alignment or a problem with the lock body. It would be best to speak with one of our service technicians to see if they can determine what the cause is. Please call 9351 3430 and ask for assistance with a sliding door snib continually breaking. Kind regards Kate
Why are the knobs made of cast iron and not steel or something stronger as I’ve had 6 break in 6 months?
Jason W.Jason Windows
Hi Michael, is it the lever lock handles you are referring to? There were some issues with earlier batches which are being replaced if they break. You can read about it and how to claim the replacement handles on our website https://jasonwindows.com.au/service-maintenance/lever-lock-handles/
If you are referring to different piece of hardware, please send photos and full details through to firstname.lastname@example.org so we can get it fixed for you. Kind regards Kate
Help needed! Have a Jason Sliding Door and the snib broke. I took it apart to replace snib but it was stuck on lock. Decided to replace the barrel as the key had gone missing when I bought the house. Even after changing the barrel it won’t lock. I wonder if there was a clunck and something has fallen? It’s causing many headaches and arguments here!
What have I done wrong?? Thanks
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