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Jason Windows

Jason Windows

4.0 from 99 reviews

Reviews

(68)
(5)
(3)
(8)
(15)
  • Product Quality
    4.0 (4)
  • Return Claim MadeYes (0) · No (4)
  • Job Satisfaction
    4.3 (4)


Remco

RemcoWestern Australia

  • 37 reviews
  • Verified customer

Excellent service, quality product, good value and timely delivery

published

We needed a window custom made for a house renovation. I rang around and struck a professional response and competitive price. The goods were delivered exactly on time as promised and with a quality finish.
My only disquiet was having to pay in full for the goods on ordering them but this seems to have become the norm in today's world where people are no longer as honest.

Return Claim MadeNo
1 comment
Jason Windows
Jason W.Jason Windows

Hi Remco, thanks for the feedback and 5 stars, we appreciate your business and look forward to assisting you again in the future. Jason Windows


Best after Sales Srvice I've ever had bar none!

published

I've had a Jason Windows Sliding Door which I've been very happy with for several years. A couple of years ago the handle started to get loose and lock itself when closing the door. Recently I contacted Jason Windows and contracted them to repair it. The commuinication was outstanding, their service tech turned up when they said they would, the handle was replaced for a very reasonable price I thought. The handle works a treat now and I couldn't be happier.

I've had houses with other manufacturers windows and sliding doors which were all less than satisfactory. I won't use anything else but Jason Windowes in future. Kudo's big time.

Jason Window's service is what sets them apart from their competition by a long stretch.

Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Jason Windows
Jason W.Jason Windows

Hi Celticat, thanks for the feedback and 5 stars for our service team. They will be delighted! We have the ability and skilled service team to offer all our customers servicing of their Jason products for the life of their home. Jason Windows

Mikewill

MikewillPerth, WA

  • 5 reviews
  • 1 like

Great company to deal with.

published

Built a new home 4 years ago with windows supplied by Jason Windows. Had a number of issues with windows and doors but not Jason's fault- bricklayer's. Jason Windows fixed every problem with just one call within a few days even after warranty period and at no cost. Recently a sliding door handle and lock broke and they replaced this system free of charge well after the warranty expired. This is the only company I could recommend from my building experience, for their product and after sales service, and without doubt this is the only company I would use again for windows.

Product Quality
Job Satisfaction
1 comment
Jason Windows
Jason W.Jason Windows

Thanks for the review Mike! Our dedicated Service Team is there for the life of your home. Thanks for choosing Jason Windows.

DGWales

DGWalesPerth, WA

  • 2 reviews
  • 7 likes

Jason Windows.....AWFUL...worst windows and doors I have ever had.

published
Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Jason Windows
Jason W.Jason Windows

D1S

D1SPerth, WA

  • 5 reviews
  • 11 likes

Tried to get a security screen made.

published

Took my existing Jason Flywire Screen in to get a Security Screen replacement.I was initially getting one made to allow a petdoor fitment.Should be easy as I had the old one.Was told thats not how we do it.We will get our team to ring you,come out to measure,and we must fit. I think you forget I am the customer,that's not how I work.
BYE

1 comment
Jason Windows
Jason W.Jason Windows

Happy Jake

Happy JakeBeverley 6304

  • 3 reviews
  • 1 like

Very hard to open Jason sliding windows

published

The windows catches DO NOT work properly in our new homeI have posted pictures. All I need is some sort of solution to the problem. It is not easy to get to Jason's as we live in rural WA. Beverley 6304, and our local builder said it's not his problem. House is 12 months old and they have been like this from day one. An email to Jason’s and the problem was solved. Couldn’t ask for better service . Service man Gary from Jason’s was very obliging.
Ken & Jan

Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Jason Windows
Jason W.Jason Windows

Chloe Scarey

Chloe ScareyPerth, WA

  • 2 reviews
  • Verified customer

Fantastic service and immediate help

published

I had doors and windows installed with my new home build and was wanting a security door added after the build- The amazing customer service and ease of getting what I needed was outstanding.

1 comment
Jason Windows
Jason W.Jason Windows

HI Chloe, thanks for sharing your feedback for our security screen team. It will make their day! Kate


icywater

icywater

  • 2 reviews
  • 1 like

Jason windows service is Terrible

published
3 comments
Jason Windows
Jason W.Jason Windows
icywater
icywater

Not only crappy service, but the quality of the product is also crap. My leaver lock handle broken, snapped at the handle. The handle is made from thin hollowed Aluminum 2mm thick.

Jason Windows
Jason W.Jason Windows
Yvonne

YvonnePerth

Flyscreen Door Repair

published

Excellent service from Rob Who came to repair my bifold security door 10th Oct in Ashby. It has been a long time since I have seen such professionalism and workmanship. His workmanship and attention to detail was far beyond my expectation. Jason windows Rob deserves a medal as I am sure he leaves every customer happy and feeling he should be recognised for such excellent customer service. Definitely will be recommending your company to anyone needing your services.

Yvonne

2 comments
Jason Windows
Jason W.Jason Windows

Hi Yvonne, thanks for your positive feedback and shout out for Rob!

Yvonne
Yvonne

It was a well deserved shout out for Rob .

roso111

roso111perth

compliments to darren

published

We have just had Darren from your Bunbury office doing our maintenance.
We would like to compliment Darren on his work ethics.
He was very professional and nothing was too much trouble.
He did an excellent job and we would like to say "Thank you Darren"
Neil and Beth Rose

1 comment
Jason Windows
Jason W.Jason Windows

Thanks for the feedback and rating, Neil & Beth Rose! I'll pass on your feedback to Darren and his manager. Kind regards, Kate


Paul

PaulPerth, Western Australia

  • 5 reviews
  • 1 like

Lever lock doors are poor quality

published
1 comment
Jason Windows
Jason W.Jason Windows

muka

mukaw.a., 6108

  • 2 reviews

Nothing too much trouble

published

We have a little house in Mukinbudin we are renovating, we have got all our new windows so far from Jasons. Slick looking and service was great.

1 comment
Jason Windows
Jason W.Jason Windows

Hi Muka, thanks so much for your feedback, you have made our day! Enjoy your week, Kate


Service & Parts

published

Had an attempted break in - door lock not secure Boxing Day. Even though office not officially open customer service assist me to get my home secure again - even demonstrated how to change the door handles. Fast, efficient, helpful.

1 comment
Jason Windows
Jason W.Jason Windows

Hi Meze, thanks for the review and rating! Really pleased your home is now safely secure again. Happy New Year! Kate


Excellent service

published

Efficient, friendly and great communication. Well done. Very happy at prompt resolution to an enquiry regarding a side door.. Thank you!

1 comment
Jason Windows
Jason W.Jason Windows

Hi Carol, thanks so much for your rating and feedback. Have a lovely day! Kate

Hutchi

HutchiBaldivis

Amazing servis.. Great work

published

The door handle had broken and with no hesatashen is was book in to be fix the work was done fantastic we are all very happy with the work that was done

1 comment
Jason Windows
Jason W.Jason Windows

Hi Hutchi, thanks for your feedback and review! Have a great day. Kate

  • Verified customer

So happy with our doors!

published

We love how our new doors look. Installed double security doors (perforated aluminium) on front door. Colour is perfect, sales person was excellent and the installation was quick and easy (from our end

1 comment
Jason Windows
Jason W.Jason Windows

Thanks for your review and feedback Bec! Enjoy your week. Kate


Mumma Mac

Mumma MacPerth WA

Can’t fault the after service

published

I have had Jake out three times in the past 12 months to fix little glitches to doors & windows of our new second story addition. Jake was a lovely man that knew his stuff & provided helpful information. He carried out his work professionally & efficiently. Zoe was very helpful booking the services in & always accommodated my needs. Who knew you could still get service like this. Loving it Jason Windows, keep up the great work. Best wishes.

1 comment
Jason Windows
Jason W.Jason Windows

Hi Mumma Mac! Thanks for your review and feedback. Zoe and Jake will be happy they made your day. Kate


Stacker doors.

published

When we were unsure of what to buy for our new home the staff st Jason’s gave sound advice which resulted in our great space in our new home. Having the stacker doors gives us almost four meters of open accessible space leading into the back garden- fantastic.

1 comment
Jason Windows
Jason W.Jason Windows

Hi Heather, I also have the stacker doors at my place and can't believe the difference they make to the home. Thanks for sharing your feedback! Kate


Dannipee

Dannipee

  • 3 reviews

Excellent service start to finish

published

The security doors and Security window screens look great and we are ultra happy. In fact intend to use them again on a few more security screens in not too distant future..
There is a problem with the front door's lock though, which they supposedly fixed already once (but same problem again), and is exactly the same problem as what happened to the back door's lock, which was fixed and is now working perfectly. Will this be an ongoing problem though? Certainly hope not, and I have complete faith the service department will help out again, as to-date all dealings with this company has been exemplary.
Just want to say also they have to be the cleanest contractors I've ever had do works for me. Well done and keep it up :)

1 comment
Jason Windows
Jason W.Jason Windows

Hi Danni, thanks for the feedback. We will organise a service tech to check out the lock again. You shouldn't be having ongoing issues so something isn't right with it. Thanks for letting us know. Have a great week! Kate


Great service!

published

Kept appointment. Right on time! Jake did the job quickly and efficiently and was pleasant.. Makes a change from some of the companies i have dealt with

1 comment
Jason Windows
Jason W.Jason Windows

Hi Bob, thanks for the review, rating and shout out for Jake! Have a great day. Kate


Page 1 of 5

Questions & Answers

Nat D

Nat Dasked

Help needed! Have a Jason Sliding Door and the snib broke. I took it apart to replace snib but it was stuck on lock. Decided to replace the barrel as the key had gone missing when I bought the house. Even after changing the barrel it won’t lock. I wonder if there was a clunck and something has fallen? It’s causing many headaches and arguments here!
What have I done wrong?? Thanks

2 answers
Celticat
Celticat

Hi Nat, my experience with JW after install has been positive. Give them a call.

Jason Windows
Jason W.Jason Windows

Hi Nat, please call our service team on 9351 3430 and they will be able to assist you. Kind regards Kate


RobZ

RobZasked

I have Jason sliding windows in my bedrooms with barrel locks. One of the barrels no longer opens the lock when using the key and the window now can't be opened. The key turns the lock (albeit, not smoothly), but it doesn't unlock the window. With the key in the lock I can actually remove the barrel from the housing.
My questions are: 1) Is there a certain way to place the barrel back into the housing so that it will stay in place in the housing? 2) How can I release the lock on this window, so that it can be opened? 3) Can this be done whilst the window is in the locked position?

2 answers
Mikewill
Mikewill

Hi Rob, suggest you talk to someone at Jason. I'm sure they can help. Cheers Mike

Jason Windows
Jason W.Jason Windows

Hi Rob, call our service team on Monday and they will be able to assist - 9351 3430. Kate


tyrone b.

tyrone b.asked

Hi
I have a Jason sliding door lock that the snibs won't open the mortice lock to slide open.
It is in the locked position, even when the barrel is unlocked. Mechanism issue.
Please help. The house is 20 years old.

1 answer
Jason Windows
Jason W.Jason Windows

Hi Tyrone, email or call our spare parts team and they will advise what handle options are available for the type of door you have:
spare.parts@jasonwindows.com.au
Ph:93513430
Kind regards
Kate


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