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Jason Windows

Jason Windows

4.3 from 168 reviews

Reviews

4.3

168 reviews
5
(127)
4
(10)
3
(4)
2
(10)
1
(17)
  • Product Quality
    4.7 (68)
  • Return Claim MadeYes (4) · No (58)
  • Job Satisfaction
    4.8 (68)
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Sally

SallySouth West, WA

Fantastic

published

I was very impressed with the man Dale who did a fantastic job renewing door locks very efficient genuine and thorough and would have him back to do any future job

Product Quality
Job Satisfaction
1 comment
Jason Windows
Jason W.Jason Windows

We are impressed with Dale too! Thanks for the review Sally. Kind regards Kate

The reviewer stated that an incentive was offered for this review

woodylad

woodyladAuckland NZ

Good customer service

published

New home construction. The builder had made a slight mistake with a frame installation. Jason windows sorted the problem by remaking the sliding window. Installation was done very efficiently. Great job

Product Quality
Job Satisfaction
Return Claim MadeNo
Raf de Rosa

Raf de RosaPerth, WA

Friendly Staff and Crew

published

Friendly staff and technician. Efficient and on-time (actually bit earlier than expected). Great technician that went an extra mile.
Continuous innovations in their design is a plus point. Definitely, will recommend Jason Windows.

Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Jason Windows
Jason W.Jason Windows

Thank you Raf! What a nice compliment, and thank you for your support. Kate

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Sam

SamWestern Australia

Excellent communication

published

They were excellent at communicating what time the technician would be arriving. He was ON TIME, friendly and polite. The job was reasonably quick and he fixed other issues I wasn’t aware of and didn’t even charge

Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Jason Windows
Jason W.Jason Windows

Thanks for the feedback and rating Sam! Have a great day. Kate

norm

normPeel, WA

Great service

published

Service was excellent and service man was confident friendly and efficient .
Arrived on time wasted no time and left a neat clean job before leaving.
Thanks great job Norm and Colleen

Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Jason Windows
Jason W.Jason Windows

Hi Norm and Colleen, thank you for the feedback and rating! Kate

Marie

MarieSouth West, WA

Satisfied customer

published

Greatly appreciate a job well done. Friendly staff with positive attitudes. Recommend Jason windows as quality product and great ongoing support if ever it is required. Thankyou all very much

Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Jason Windows
Jason W.Jason Windows

Thanks Marie! Our Sth West team will be delighted with your feedback. Have a great week. Kate

The reviewer stated that an incentive was offered for this review

Great finished security screns

published

Simple method to obtain quote with friendly staff who arrived on time and kept us informed during installation. End result fantastic smooth running security doors. Visibility through doors so good that my 90 father keeps walking into them thinking they are open.

Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Jason Windows
Jason W.Jason Windows

Thanks for the feedback! Nice to hear your father is on the Safe Side however he may need a crash helmet :-) Kate

Michael Cook

Michael CookPerth, WA

Excellent, friendly service. Highly recommend and would certainly use again

published

Exceptional experience from the booking to the completion of the service call. Booking was effortless and serviceman turned up at the advised time. Workmanship was first class with a friendly, respectful, positive attitude

Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Jason Windows
Jason W.Jason Windows

Thanks Michael! Your feedback will lift our service teams spirits on this cold and wet Monday morning. Kate

Fast and efficient service

published

On time delivery And fast installation with a friendly technician who’s work was completed neatly and effectively.
I would recommend Jasons to anyone needing glass doors fixed or installed thank you

Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Jason Windows
Jason W.Jason Windows

Thanks for your vote of confidence Emma! Have a lovely weekend. Kate

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Ashwin rao

Ashwin raoPerth, WA

Great service

published

Timely efficient and great customer service by the technician, also was checked for COVID situation at home. These practises make up for a great experience during these uncertain times. Thanks

Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Jason Windows
Jason W.Jason Windows

Thank you Ashwin for your feedback. Nice to hear what we have implemented is appreciated! Kate

Kelly

KellyPerth, WA

  • 3 reviews
  • Verified customer

Great service and value.

published

Excellent response time to request for quotes, re-quoting and lots of questions. Professional and efficient fitter didn’t take long to fit entire house and cleaned up any debris. Value for money with quality frames. I got the standard, non-marine grade security screens which looks sturdy, seamless fit and appealing.
Very Happy all round with service and product.

Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Jason Windows
Jason W.Jason Windows

Thanks for the feedback Kelly, I have some news for you, the screens you chose are marine grade perforated aluminium, they are just not 316 stainless steel. Perfect for the area you live in and affordable! Have a great week. Kate

Jennie

JenniePerth, WA

Problem fixed

published

Efficient service, replaced all our door locks at a reasonable cost to ourselves, worker was neat, tidy, efficient and tidied up after he was finished - very happy with service supplied

Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Jason Windows
Jason W.Jason Windows

Thanks for the feedback Jennie, have a great day! Kate

Ally L.

Ally L.

  • 2 reviews

Quick,easy & efficient

published

Needed some door locks looked at as they were not working properly. All Jason Windows team members were helpful and efficient and arrived quickly to resolve our problem. Thank you to all the team.

Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Jason Windows
Jason W.Jason Windows

Thanks for the feedback Ally, pleased to hear everything went smoothly for you. Kate

Sliding glass door handles

published

Sliding glass door handles 1 edition were rubbish but they have addressed this problem. Top marks for product improvement and doing this retrospectively for your products. Mitch is a great employee.

Job Satisfaction
Return Claim MadeNo
1 comment
Jason Windows
Jason W.Jason Windows

Thanks for the feedback Marc, and for the shout out for Mitch. He's one of our Jason Window diamonds! Kate

The reviewer stated that an incentive was offered for this review

Friendly, efficient service.

published

Today we had Mitch come out and replace 2 broken door handles on glass doors, he was kind, efficient and left the work space neat and tidy. Thankyou Jason's Windows

Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Jason Windows
Jason W.Jason Windows

Hi Amanda, Mitch is very popular! Thanks for the feedback. Kate

The reviewer stated that an incentive was offered for this review

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Jo Phelan

Jo PhelanPerth, WA

Safe exits

published

Jason’s handles that were placed in our home were recalled due to a malfunction.

With Jason’s prompt service and their professional technician we are now able to exit our home.

Product Quality
Return Claim MadeNo
1 comment
Jason Windows
Jason W.Jason Windows

Thanks Jo, the handles have not been recalled however we are replacing any that are not preforming as they should be. Thanks for the feedback and review! Kate

The reviewer stated that an incentive was offered for this review

Sandra

SandraPerth, WA

Great product

published

They supplied and fitted a dog flap great team, friendly and polite team member, neat and tidy job, explained how to entice our pet to go threw the dog door

Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Jason Windows
Jason W.Jason Windows

Thanks Sandra! We love to look after the fur babies of WA :-) Kate

The reviewer stated that an incentive was offered for this review

Linda

LindaPerth, WA

Job well done

published

My windows and doors frames looks brand new. The team was friendly and helpful. All my concerns were addressed. They were on time and very professional. One of the best experiences I have had.

Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Jason Windows
Jason W.Jason Windows

Thank you for your lovely review Linda! It's pleasing to hear everything went well for you. Kate

Tam

Tam

  • 2 reviews

the best window company

published

great service from office to technicians , very professional company arrive when they say cover warranty even when it's expired obviously not by much but certainly go out of the way to be helpful, i strongly reccomend them and plan to use them in the future .

Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Jason Windows
Jason W.Jason Windows

Thanks Tam! Great feedback for our service team. Kate

AmyJ

AmyJ

  • 2 reviews

Friendly and helpful Team

published

I had a minor issue with a window handle, it was a simple task to fix but both Team members who I had contact with were friendly polite and professional. They also picked a time that would suit me which is a very difficult task due to my work.

Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Jason Windows
Jason W.Jason Windows

Thanks Amy, pleased to hear we were able to help. Kate

Page 1 of 9

Questions & Answers

Nat D

Nat Dasked

Help needed! Have a Jason Sliding Door and the snib broke. I took it apart to replace snib but it was stuck on lock. Decided to replace the barrel as the key had gone missing when I bought the house. Even after changing the barrel it won’t lock. I wonder if there was a clunck and something has fallen? It’s causing many headaches and arguments here!
What have I done wrong?? Thanks

2 answers
Celticat
Celticat

Hi Nat, my experience with JW after install has been positive. Give them a call.

Jason Windows
Jason W.Jason Windows

Hi Nat, please call our service team on 9351 3430 and they will be able to assist you. Kind regards Kate

RobZ

RobZasked

I have Jason sliding windows in my bedrooms with barrel locks. One of the barrels no longer opens the lock when using the key and the window now can't be opened. The key turns the lock (albeit, not smoothly), but it doesn't unlock the window. With the key in the lock I can actually remove the barrel from the housing.
My questions are: 1) Is there a certain way to place the barrel back into the housing so that it will stay in place in the housing? 2) How can I release the lock on this window, so that it can be opened? 3) Can this be done whilst the window is in the locked position?

2 answers
Mikewill
Mikewill

Hi Rob, suggest you talk to someone at Jason. I'm sure they can help. Cheers Mike

Jason Windows
Jason W.Jason Windows

Hi Rob, call our service team on Monday and they will be able to assist - 9351 3430. Kate

tyrone b.

tyrone b.asked

Hi
I have a Jason sliding door lock that the snibs won't open the mortice lock to slide open.
It is in the locked position, even when the barrel is unlocked. Mechanism issue.
Please help. The house is 20 years old.

1 answer
Jason Windows
Jason W.Jason Windows

Hi Tyrone, email or call our spare parts team and they will advise what handle options are available for the type of door you have:
spare.parts@jasonwindows.com.au
Ph:93513430
Kind regards
Kate

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