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jasonl.com.au
3.9 from 39 reviews · View Statistics
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Reviews

  • Product Quality
    4.3 (16)
  • Return Claim MadeYes (3) · No (14)
  • Warranty Claim MadeYes (1) · No (15)
  • Product Appearance As advertised (15) · Not as advertised (1)
  • Shipping
    4.0 (9)
  • Customer Service
    4.0 (4)
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LKL
LKLGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Small office fitout and SO HAPPY WITH PRODUCTS AND SERVICE!

published

Great service! Products delivered when they said they would be. Thank you Alex for your project management and Julian for your expect advice

Product Quality
Shipping
Stacie
StacieGunnedah
  • 2 reviews

Great product, false advertisement of in stock items

published

The products themselves are perfect. I purchased 3x sonic slab end desk, hutches and pedestal drawer sets. They were very will packed and I had no damages in such a big order. The desks are heavy duty and excellent quality and were easy to assemble.
My issue however is advertising that their items are all 'in stock' and ready to ship. I purchased 3 desks thinking the worst case scenario they'd arrive in a week, only to not receive anything so I phoned customer service and was advised my items actually were not in stock and would take another month. If I had have been told this in the first place I would have purchased elsewhere.

Product Quality
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Gillian M.
Gillian M.Sydney, NSW

Excellent quality

published

Excellent quality and easy assembly. Very happy with our new home office desk and drawers. Fast and easy delivery too.

Product Quality
Shipping
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Brett
BrettGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Terrible customer service

published

Have had continual problems with Jason L who struggle with consistency in terms of delivery. The latest issue was missing products to put the furniture together, despite a list of all products being sent. They have always had problems with delivery into Victoria this latest issue was better than previous, however basic errors make them look second rate

Product Quality
Shipping

Highly Recommended - Straight forward service

published

Recently purchased a desk for our office. The quality was excellent and the service from Jason L was flawless and professional.

Incentivised Review No
Pedro d.
Pedro d.
  • 2 reviews

Overpriced for poor quality

published

Nearly $600 for a small manual sit-stand desk with cumbersome operation.
The crank performance is horrible and it takes more than 100 turns to wind the desk up/down.
Customer service claims the product within specifications and wouldn't replace the item without the original package and a 25% surcharge if I opted to buy another desk.
Similar products cost 1/2 the price with better performance.

Product Quality
Shipping
Greg R.
Greg R.Sydney, NSW

Company and service is a joke

published

This company has totally failed in quality, delivery, installation, replacing faulty components, refunding other cancelled items that were 'backordered" (would be good if they told you that before insisting on up front payment) and in the course, returning calls and emails. Good marketing but no substance. Buyer beware.

Product Quality
Customer Service
Green V.
Green V.Greater Melbourne (Outer), VIC

The home office never easier!

published

Since the lockdown, I needed to set up my home office. That decision brought me to the adjustable desk deal at JasonL. And, I totally enjoy my investment so far!

Product Quality
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Christina
ChristinaSydney, NSW

Excellent customer service!!! Second to none when it comes to helping the customer!

published
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Elvis
Elvis
  • 2 reviews

Issue resolution

published

Ordered stock which took longer than normal. Customer care found a resolution in the mean time with the item coming at a later date. Just needs better communication with their clients.

Incentivised Review No
Tom Roche
Tom RocheSydney, NSW
  • 3 reviews

Excellent Customer Service

published

My wife bought a chair which didn't fit our desk. Even thought it was unpacked, Jason L changed it to a different and more expensive chair for the same price.

Product Quality
Shipping
CRG
CRGSydney, NSW
  • 4 reviews

Great Service Great Product

published

We couldnt decide on our office furniure but the staff were very patient and helpful, especially Carli who showed us all the stock and options and helped with delivery and installation - made it very easy to buy the items!

Product Quality
Customer Service
Tom
TomSydney
  • 2 reviews

Top notch service

published

They personally delivered the item when it was misdelivered, and it came with socks :) Very happy. Their customer was also very friendly and accommodating throughout the entire purchase process. Cheers guys.

Product Quality
Shipping
Momentum S.
Momentum S.South East Queensland, QLD

The Best Customer Service

published

We have used JasonL twice now. Both times on-line. It was easy to find the products we needed, the products are of good quality and look great. Email queries were answered promptly. The products were delivered when they said they would and assembled for us. They even checked our floor plan to ensure our layout would work.

Product Quality
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MissDD
MissDDSouth East Queensland, QLD
  • 2 reviews

Great Customer Service and Awesome products

published

The Brisbane showroom was easy to find and the FREE Parking in McWhiters parking was a nice bonus. The ladies helped me to pick out a great office chairs for my home. I recieved the chair a week later as promised. Overall my experience of JasonL was great and I love the product.

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Type of Furniture OfferedOffice and SofasOffice and Sofas
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