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Jay Jays

Reviews

(11)
(14)
(7)
(6)
(12)
  • Product Quality
    3.6 (10)
  • Return Claim MadeYes (1) · No (10)
  • Sizing True to size (6) · Slightly large (2) · Very small (1) · Very large (1)
  • Product Appearance As advertised (75%) · Not as advertised (25%)
  • Shipping
    3.7 (3)
  • Customer Service
    3.5 (6)


Saras kumar

Saras kumarGreater Melbourne (Outer), VIC

Girls tops

published

I went to jay jays fountain gate girls tops were $5.00 when I took it counter they say it’s $10 so I said it why it’s written $5 they say our system saying $10 so many tops were tags says $5 not happ at all costumer service was no good at all very rude

Return Claim MadeNo
Sizing True to size
Product Appearance As advertised

Jane Goodall

Jane GoodallSydney, NSW

  • 3 reviews

Parramatta Westfield store employees are rude

published

I encountered rude staff at Jay Jays Westfield Parramatta. When I was about to place a playsuit back on the hangar, he snatched it out of my hand. Then, when I got to the cashier, the woman behind the counter acted in a belligerent manner when I asked her about a deal. Would not purchase again. Rather hurt and disappointed.

Customer Service
Product Quality
Return Claim MadeNo
Sizing Slightly large
Store LocationWestfield Parramatta
See all answers
Maya K.

Maya K.

  • 3 reviews

Really good shop, has a nice range of clothing.

published

Jayjays is a really nice shop. They have quite a large range of clothing that is really nice and affordable, and the staff are always really nice and helpful if you ever can't find what your looking for they are always happy to help you out. I highly recommend Jayjays to anyone looking for nice affordable clothes for everyday wear.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationMorayfild shopping centre jayjays
See all answers
Kirst

KirstSydney, NSW

  • 4 reviews

Wow! Great store

published

Nice range of clothing, with both causal and nice clothing options available. I purchase many items from this store and I find it to be great quality. Lovely staff members who help out and make sure you're ok. Highly reccomened

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
See all answers

Jess

Jess

  • 5 reviews

Decent essential clothing

published

I havent really purchased many items from jay jays but the stuff I recently brought was good quality, sizes were a bit larger then other stores I usually buy from but still fit, shipping is quiet average but could just be because they have sales on at the moment.

Product Quality
Shipping
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
See all answers

Cassandra V.

Cassandra V.Sydney, NSW

  • 2 reviews

Avoid - Sizes don't run true to measurements

published
Product Quality
Shipping
Return Claim MadeNo
Sizing Very large
Product Appearance Not as advertised
See all answers

Bad quality

published

I bought a red Tshirt and the next day I went to iron it it had turned white. I had brought it to the shop and it did not let me return it.

Customer Service
Product Quality
Return Claim MadeYes
Product Appearance Not as advertised
Store Locationjoondalup
See all answers

Amber S

Amber SNorth Queensland, QLD

  • 6 reviews
  • 2 likes

AMAZING customer service

published

Alandra at Jay Jays Stockland Townsville gave the most amazing customer service I have received in a very long time. I myself work in retail and have found good customer service can be hard to come by. She went above and beyond to help with every request and question I threw at her. She was an absolute delight.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationStocklands Townsville QLD
See all answers

Don’t buy jeans online

published

So I’ve had a pair of the blue, 3 button high rise jeans for like a year now and they are amazing so I bought the exact same style as them but in black and light blue. When I received them they were both different material not the stretchy comfy style. All 3 pairs were size 10 but I literally couldn’t even put the new light blue pair on coz it was to small so I had to send it back cost me $20 in postage. Not happy with the 2 new pairs I bought I wish I sent them both back for a refund. Don’t buy online go to the shop if you don’t want this hassle.

Product Quality
Return Claim MadeNo
Sizing Very small

Customer Service Was AMAZING

published

It was amazing the customer service when we walked in this girl was just so friendly and helped us with what we needed she didnt try to sell us unnesscery things and was just so happy and kind which is very rare these days

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationCarindale westfield brisbane australia
See all answers

Dayna

DaynaGreater Melbourne (Inner), VIC

  • 3 reviews

Love this store

published

when instore staff are so pleasant. I placed my order online and it was dispatched and delivered so quickly I couldn’t be happier. Prices are great & the quality is fantastic.

I ordered 01/05 and received it by 03/05

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Katie

KatieBurpengary

  • 2 reviews

Mk

published

The shirts and pants there are amazing but alot of the shirts and other clothing can be quite expensive but some workers are extremely nice and there is amazing sales sometimes going on but i think they should change like some of the $30 to $40 denim pants to a more reasonable price


Kim

KimMetropolitan Adelaide, SA

  • 2 reviews

Upsell Upsell

published

Went to the Marion store to buy a tshirt. Female staff tried to upsell the following: Caps, drink bottles, socks and a $49 towel. Also insisted I go on Mailing list (to which I cannot unsubscribe from for some reason). Had to say no to 4 pushes for further sales. Won't go back


Sizing

published

Great staff inviting store love the cloths but it would be good if the sizing went up to a 18 or xxl for the ladies that have a bit more of a curve I like how they have dropped the sizing to a 4 for the younger smaller teens but would love if they could accomodate for the woman with a bigger bust

Paul

PaulSydney

  • 4 reviews

Nice fit and look good

published

Purchased a pair of side striped joggers from there MacQuarie Store. Product really good,but most important the young lady who served
was very helpful. Made the experience very easy

I’m a satisfied customer :)

published

Good place, great clothes, awesome sales and staff are very welcoming. :)
I am very satisfied with my experience at Jays Jays and will definitely shop there again.


Powerdirect is AGL

Powerdirect is AGLCampbelltown

  • 2 reviews

Campbelltown Mall Jay Jays

published

I went to the campbelltown mall store on the 16th July 2018. It was a good experience and the 2 girls there were really helpful. It was worth going in - so yes i would recommend this store on great customer service. But i am always on a lookout for good non judgemental customer service.


Amazing customer service

published

I went into the Liverpool Westfields store, the man who served me today (usually works at Merrylands but was at Liverpool today) . Very helpful, kind and assisted me when shopping around . Very friendly customer service !


Rude employee

published

My girl and I were at a store in Port Macquarie, we chose what we wanted and walked up to the counter and there was a lady behind it, we stood there for about a minute without being acknowledged as she was on her phone. Her name [name removed]


Sue_Curby

Sue_CurbySydney

  • 20 reviews

Lost money on store card and ripped off buy 1 get 1 half price Batemans Bay

published

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Questions & Answers

Annie

Annieasked

My sons wears size small / med tracksuits what size shorts should I get him
He is 14

No answers

Tamika.c

Tamika.casked

why do we wast so much metereals on cloths?

No answers

brian

brianasked

What happened to most jay jay stores? when I used to shop in the carlingford court that branch closed down after that when I moved back down to the wollongong region I noticed the corrimal one closed down / I went to wollongong crown central and it was still there after the the renovations though I am not sure if it's still there

4 answers
Sandra Hines
Sandra Hines

I think it's a variety of things cheaper clothing in stores like K Mart the controversy surrounding the cancer causing dye that was allegedly found to be in there clothing and was in my case very bad customer service. Hope this is of some help

brian
brian

Oh ok / perhaps it could be that them jay jays branches could have been underperforming and might not have been making enough profits so management had to close the stores down or they could have simply moved somewhere else

snoopy777
snoopy777

Some still exist.I can't speak on behalf on the whole of Australia but I am only a newcomer in using their stores.It's great value for money stuff.I am from South Australia and we don't have Uniqlo as such here so Jay Jays makes for a good compromise.By the time one adds in Flying to Melbourne getting to town and back to the airport the clothes shopping for the day plus lunch in the case of buying from the Japanese Store Chain You are better off buying locally at your nearest mall at Tea Tree Plaza or Marion and sometimes you are getting more for roughly the same amount of money without the hassles of all the things I have mentioned earlier.Also did I forget to say even though the products are imported from Cheaper Asian Nations these days You are actually given it's parent company operates in Australia,NZ and Parts of South East Asia You are helping one of your fellow workers in employment.


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