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Jaycar Electronics

Jaycar Electronics

Physical Store, Online Store
2.2 from 210 reviews · View Statistics

Reviews

2.2

210 reviews
5
(39)
4
(14)
3
(9)
2
(26)
1
(122)
  • Product Quality
    2.3 (47)
  • Return Claim MadeYes (20) · No (47)
  • Shipping
    1.6 (10)
  • Customer Service
    3.0 (46)
  • Warranty Claim MadeYes (6) · No (60)
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Veto C

Veto CSouth East Queensland, QLD

Terrible Return Policy

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationCapalaba
Warranty Claim MadeYes
Product PurchasedBelkin 3.5mm Male-Male 2m Stereo AUX Audio Cable
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DAVE

DAVEVictoria

Excellent Customer Service By Kyle At The Shepparton Jaycar Store - He Was Very Helpful

published

Excellent customer service by Kyle assistant manager at the Shepparton store. He was most helpful, courteous and knowledgeable we were glad of his assistance.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSHEPPARTON
Warranty Claim MadeNo
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Joseph rabbit

Joseph rabbitSouth East Queensland, QLD

  • 3 reviews
  • 1 like

Jaycar – misleading information about powertech portable power centre mb-3748 in the marketing material of jaycar

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMarrochy
Warranty Claim MadeNo
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Konewone

KonewoneAdelaide

  • 16 reviews
  • 5 likes

Battery failed after 3 month warranty.

published

On approach and showing the staff the issue. We were using their charger and their battery with the cell failing a replacement was afforded immediately. Good service on a product failure. Thank you

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationSt marys
Warranty Claim MadeYes
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Swann cameras

published

Swann security cameras deserve no stars! Useless customer support that don’t get back to you and yet they respond within a day in a public forum! In the public forum the pretend to care and tell lies! But in reality they don’t give support and there products are a complete waste of money! Jaycar are selling faulty products and can’t offer support or refunds on my cameras.
Jaycar need to stop selling Swann cameras as they don’t work and don’t give any support!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationNZ
Warranty Claim MadeNo
Product PurchasedSwann cameras
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Blue

BlueMetropolitan Adelaide, SA

Worst customer experience

published

Refused a return on an unused product that was purchased within 7 days. When explained that I meet the guidelines that allow for a full refund, I was then told that they’ll make an exception and allow an exchange.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
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Dragon

DragonVictoria

Worst experience I have ever had.

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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lonesoulsurfer

lonesoulsurferGreater Melbourne (Outer), VIC

Terrible customer service and on-line delivery

published

Some of the worse customer service I have ever experienced! Placed an order some some products on the 3rd Aug, heard nothing and rang them up on the 23rd Aug. Was told that the order hadn't been sent and that they would do it the next day. Nothing was sent and then I wrote to their customer service asking where my products are and heard nothing back! It's now the 22nd Sept and I rang to ask for a refund and speak to the manager, he was conveniently in a meeting and never phoned back. Its been over 50 days and I still can't get an answer out of them. DO NOT BUY ON-LINE from them. Absolutely terrible service.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Steves sunnies are back

Steves sunnies are backSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Terrible customer service

published

DCDC charger purchased and installed. Solar input often fails to work and twice the unit has alarmed out for no reason at all. Online assistance requested model details , information was supplied already in my first email. Further contact has been ignored despite multiple attempts to contact them. Tried to contact them by phone but no assistance other than ‘we will call you back’. Extremely poor service, spend your money elsewhere

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationBeenleigh
Warranty Claim MadeYes
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Peter N

Peter NSydney, NSW

  • 2 reviews

Jaycar @ Gore Hill/Crows Nest

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationGore Hill Crows Nest
Warranty Claim MadeNo
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Worst online purchase experience!

published

Ordered a small item (expected delivery within 2-5 days) but it’s now day 13 and there’s no sign that the delivery is coming! Emailed twice with no response! What a nightmare!

Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Ash

Ash

  • 2 reviews

Worst online experience

published

Worst online experience, I've spoken to them 3 times, emailed 3 times, because I didn't receive all of my order, box was opened on delivery. Paid insurance, I'm always told they will speak to the manager and get back to you, but never do. Plus lose all of my emails.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
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Not a good start

published

New to online shopping,ordered a few items that were time critical,then get an email from Fastway freight asking for street number as Jaycar didnt put on consignment, held delivery up.why even send it with incomplete details.
Hopefully no backorders when it arrives.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedVarious goods
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Susan

SusanSouth East Queensland, QLD

  • 7 reviews
  • 9 likes

500W Mini 5 fin Oil Heater

published

This oil heater makes a clicking noise, which it shouldn't & is not powerful enough, even in a caravan on the Gold Coast. They have promised a full refund, & return freight.

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Bruce

BruceSouth East Queensland, QLD

  • 7 reviews
  • 3 likes

Motorcycle usb

published

Branch 447 operator 3731 product code cnvtr 12v - 2xusb $31.95 striped bike to run cable 1hr fit wiring then put bike back together rear part of unit broken can't screw up so now if got to un do it all again and take it back second thing I have got now that was not as it was to be. Things used to be good but not anymore

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBrown's planes brisbane
Warranty Claim MadeNo
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Electronics & Computing Shops

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Mark D.

Mark D.South East Queensland, QLD

  • 3 reviews
  • 2 likes

Never buy from these jokers. Worst online store experience ever!

published

I'm not sure about the physical stores, I bought something from them once and didn't have a problem. However, I ordered a few things online and expected to receive them in days. Nowhere did it say that the items were out of stock. I actually forgot about it and all of a sudden 4 weeks later I get charged for the order and then it was finally processed. I have emailed them several times and never got a reply. When the order was finally delivered there was only 2 of the 3 items shipped. No word on the remaining item on where it is or if I'll ever get it. I'll never set foot in Jaycar physical store again and obviously NEVER use their online store again either. What a joke.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Chris F.

Chris F.South East Queensland, QLD

Cheap products and run around on returning goods

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationNorth Lakes
Warranty Claim MadeNo
Product Purchased12" Rechargeable PA Speaker with Wireless Microphone
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Deana

DeanaSydney, NSW

Fantastic Customer Service

published

I took my Dad to Jaycar Blacktown today & cannot Thank Cameron enough for his help with a project he was doing. Your patience is greatly appreciated Cameron, you put a huge smile on his dial & thanks again for taking the time to help my elderly Dad. Regards, Deana

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBlacktown
Warranty Claim MadeNo
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Craig

CraigPerth, WA

  • 3 reviews

Products are cheap and nasty, and refund policy verges on illegal.

published

I keeep getting caught. Three times I have bought from Jaycar, and each time the product was poor quality or failed. Each time I said - never again. But this time it was urgent, only store with this cable. Unsurprisongly it didnt work, but when I took it back - the store pointed out the fine print on the receipt - only refund up to 7 days, thereafter a credit. It was 9 days with 2 intervening weekends - so I have to buy yet more crap because they sold me something unfit for purpose. Consider carefully before using this mob.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationInnaloo
Warranty Claim MadeNo
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deedee

deedeesydney

  • 37 reviews
  • 16 likes

Sent me a heater that had a dent in the side and a broken foot.

published

Will never purchase from this JAYCAR store again. I purchased a heater from them through eBay and they have not responded to emails regarding sending me an item that was obviously used and broken. It arrived in a box with tape all over the top (used), the heater has a dent in the side and the foot on it is broken so it is not stable. Despite sending them emails with photos of the problems they have not responded! Terrible customer service!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Questions & Answers

Pat ashe

Pat asheasked

Online Store

A after a 9 volt battery charger

No answers
Malcolm WA

Malcolm WAasked

Jaycar Electronics

Software update for Wireless 5 EDR Bluetooth earphones.
Any idea?

No answers
Robert B.

Robert B.asked

Online Store

Hello Jaycar Team: What method of transport do you use for packages around 2kgs?
Thanks, Bob.

5 answers
DanM60
DanM60

If it's well packaged and not bulky I use the car. Awkward larger stuff I use a courier service.
Jaycar will usually advise you on purchase anyway.

Robert B.
Robert B.

Hello DanM60: Was the Fastway Couriers tasked with delivery? Thanks, Bob

Robert B.
Robert B.

DanM60: Final message this con ssignment, I hope. Package has arrived, thank you!

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