Jaycar Electronics
Verified394 reviews
Worst site I've ever used. Logging in from the cart sends me to the homepage with an empty cart... click on the cart and it suddenly has 2 of everything I was ordering, but now I'm logged out! Since and repeat untill I gave up and went elsewhere.
Reviews with attachments
- +1
Great Help – Absolutely brilliant. Very helpful. Me "old mate" Matt at the Moonah Store found exactly what I needed to fix the floor mounted antenna plug and reconnect the antenna to the TV with no more running a cord across the floor. You made the job so easy with the right fittings. A hundred thank yous! I was also the lucky recipient of a red dragon too! Show details
- +5
On April 7, I went into the Jaycar store in Ringwood to purchase a new 3d printer. “__”. advised me that the Creality K1 Max was reduced, and because of its large build plate and high speed was the printer I was looking for. Trusting the advise given, I purchased the printer, took it home set up the machine and ran some prints. The first problem I… Read more
noticed was that the printer continued printing even when the filament had run out as the filament run out sensor was faulty. I took the printer back to the Ringwood store the next day and it was changed for a new machine.
The next problem was the new printer would stop printing / turned out poor prints, and display an error code I fixed the problem by pushing the rear stepper motor connector hard into place.
The next problem was the fan making a grinding noise, which turned out to be the wiring running across the top of the model motor.
The next problem was hearing a rattling noise inside the extruder unit. This turned out to be a loose screw holding down the heat sink. Investigation showed that the bottom left hand the side of the heat sink which the screw entered was possibly broken. Either way, the screw could not be tightened and remained “rattling”.
Sunday 18 May I visited the store to get a copy of the receipt as I had not been given a receipt when I picked up the second unit. Asked if there was an issue with the printer I explained I wanted to contact Creality customer service. A team member asked if there was an issue and I explained it looked like the main model fan connector had come off the circuit board which was causing an intermittent fan not working issue.
He told me to bring the printer in and they would have a look, which I did 2 hours later. I showed him the loose connector.
I was told Jaycar would either replace the unit or give a refund (I had told him this was a replacement unit) but that it would be checked the next day by “A__” or "A_____"
During the discussions, when I commented about Crealitys Build Quality issues, I was told by a team member, and to paraphrase:
"Look behind you (to an anycubic printer on the shelf), that's why we replacing them with AnyCubic Printers” because of build quality issues
“Crealitys build quality is poor, and that's being kind”
Wiring running over the fan and causing noise is “a common problem”
When asked how long it would take to get the problem sorted out, he told me 2-3 weeks, but that "Creality might treat us a bit better so we don't remove them from all our stores". He also pointed to a Creality Ender on the floor that had been returned for quality reasons. He then said that in a week's time the Creality printers' price would be halved to sell them off.
Monday the 18th May, Late afternoon I called the store (after being assured the previous day they would call me but never did). Towards the end of the call “A_____ asked in what seemed an accusatory tone “how come” there was a gouge on the print bed. Not understanding what he meant I went to the store and was shown a gouge in the plastic surface of the print bed. This is common in 3d printing and Jaycar sell spare beds. I also showed A_____ a random photo from google of exactly the same damage and explained why it happens. His response? he dismissed the photo (he actually grunted) and said” I've never seen this before." This is everyday print bed damage and their supposed expert has never seen this before?.
When I told “A_____” about the loose screw he responded with "maybe it was designed that way"!. When I then asked why it had a screw if it couldn't be tightened, Arthurs dismissive answer” I don't know" (+shrug of shoulder)
When I told A_____ what I had been told on Sunday, he said build quality was not an issue and it was a normal run out sale. When asked Who I was expected to believe? A______ answer in a smug tone summed up: “There is nothing wrong with their build quality”
Asked why his comments differed from the other team members. Answer “I know what I know and I believe what I know”. Seriously?.
“We have sold loads of these and never had a problem”.
When I stated there was a creality ender on the floor that had been returned for quality issues his response was “that's not quality, its something else”.
When I told A_____ that I would be writing a review on the products Jaycar home page, that would deter people from buying the product his shocking response was a very dismissive "ITS NO SKIN OFF MY KNOSE) !!!!!!
When I asked "A______" for his name for reference, he lifted his id tag and literally thrust it into my face, rather than just saying “Arthur”
"A_____" does not have any idea about how to handle a customer complaint situation, and in fact escalated the situation by displaying an increasingly smug and argumentative attitude through words and gestures.
I went into the store to get a receipt. 1 Day later I am writing complaints.
Great service from Michael – I visited Jaycar in Elizabeth SA to purchase a new TV Cable. I waa pleased Michael was on. I've had previous dealings with Michael. Michael is always friendly, knowledgeable and always willing to assist. I told him what I needed, immediately he grabbed the item I needed. I was in and out within 5mins. I arrived home, I connected at both points,… Read more
and of course it works perfectly, so good seeingevery thing so clear again. Thanks Michael always a pleasure being served by you.
What was in the bag wasn't what I purchased – Walked in to the Belmont WA store with a list of components required including the Jaycar catalogue numbers so there should have been no confusion as to what was required. Trusted the staff member to actually supply the correct parts on a list but on arriving back to the workshop some 75km away from the store I was disappointed to open the packet… Read more
to find the staff member had substituted CD4066 ICs (catalogue ZC4066) with SN74HC4066 ICs (catalogue ZC4992). Whilst the two are functionally the same they operate on completely different voltages. The correct CD4066 are CMOS that can operate on supply voltages up to 20 volts whilst the substituted SN74HC4066 can only tolerate a maximum of 6 volts. If they had been installed in the 12 volt equipment the substituted ICs would have immediately failed. I reached out to Jaycar via their website alerting them to the mistake and they pretty well tried to shut me down. Moral of the story is to double check the tax invoice and the packet that what you thought you purchased is actually what you intended to purchase.
PAID AND NO PRODUCT! – I ordered a Segway Lamborghini Go Cart through this JayCar online tech store and went through Latitude Finance for the amount advertised by JayCar for $2699 and it was going to be delivered to the Hervey Bay JayCar store. The Hervey store contacted me saying that they had been contacted by the tech store saying that all stock have been depleted… Read more
and Segway aren’t making them anymore. I however still have to make a repayment on the 30th Nov without the product! I’m still waiting on these dumb [Content Removed] to refund my money. Best you check with Segway for stock before advertising them for sale through you. DUMB [Content Removed]! [Content Removed]
Latest follow-ups
I am disappointed to write this review as I regularly use jaycar as my preferred supplier. I bought a national geographic fish aquarium, you know the ones with the light a small impeller to push the fish around for my grandson for Christmas. The… Read more
impeller was noisy and kept him awake so I returned it. The shop assistant could verify that I bought from jaycar but with no receipt wouldn’t do a thing about it. I get the policy but with Christmas gifts I think there should be some latitude. I left the store in Fyshwick disappointed and left the present on the counter. Poor customer service is something you don’t forget.
Follow-up · No the product worked well for 3 days before the noise started. The noise was humm like a bearing was faulty in the impeller. It was not constant maybe 80% of the time. It would settle down and then after 10 minutes or so start humming again. The staff offered no other solution. I left the fauly product on he counter and left the store. I have been using Amazon as my alternative
Positive reviews
On Thursday 4th December 2025 I bought these so I can connect my Logitech Z607 Speakers to the Samsung S27A950 3D Monitor using the Concord HDMI Audio Extractor so I can watch surround sound in 3D. On Tuesday 9th December 2025 I got a refund for $67.80 because they didn't work with my Speakers. Show details · 1
On Thursday 4th December 2025 I bought this so I can connect my Logitech Z607 Speakers to the Samsung S27A950 3D Monitor so I can watch surround sound in 3D. On Tuesday 9th December 2025 I got a refund for $97.90 because I paid for Express post but it didn’t come the next day on Friday 5th December 2025 as promised and it came on Sunday 7th December 2025. Show details · 2
On Tuesday 1st July 2025 I purchased this for $16.95 so I could plug on end from the back of QPIX Photo Standalone Film and Print Scanner and the other end into the AC?DC Adapter. The cable that came with it wasn’t long enough. Show details
Negative reviews
Tried to use 2 $50 gift cards for online purchase total of $100. States on website you can't use split payments. Says to call number to complete purchase. Person on phone has no idea what I was talking about, says to go instore to order product. Instore can't do that either, nor can they swap me for a $100 gift card. Sent 4 emails to various contacts placing my order, which is on sale. Have not heard back from anyone. Sale has ended. Not happy.
It's really disappointing when you visit a store and you can't understand what the Indian is saying.. I gave up and just left. In Adelaide you need to put people in, who can speak clear english. So I went to other sites online and found there was plenty of options there. Show details
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Worst customer service ever received by store manager at Tweed heads Jaycar. Tried to let them know their power station that I paid $1000 for was faulty. It kept cutting out ever 6 hours when trying to run a small LED spotlight. The store manager made st^pid excuses for the machine first saying the 12w light drew too much power for the 2000w power… Read more
station to handle, then flipped her view and said it drew too little power and went into sleep mode even though it drained 50% of the battery in 6 hours - to which she said was because it was normal as it was using power to run an internal fan and inverter. I would not accept this as I knew this is not the performance expected of an expensive portable power station. She stood her ground and would not consider the machine was faulty. She told me to google head office myself and hung up on our call. I got through to an area manager who was really reluctant to offer a replacement, but low and behold... of course, just as I expected... when I got the replacement, it worked as usual, running the LED spotlight for 13 hours straight with just over half usage. Customer service generally goes like this when a product is not performing as advertised: .. 'oh that doesn't sound right, it shouldn't be doing that' and then give a replacement. I had to do 2 shop visits, 3 phone calls to get heard and only because I pushed for a replacement of the faulty one is why I got it. Disgusting staff behaviour especially from a store manager. I wont be buying from them again or recommended their products. Big thumbs down!
Recent reviews
Stewart gave exceptional service. He had good product knowledge. Especially about differences in power storage and output. When asked he printed out information pages. I felt ok about my final choice.
I visited the Ringwood Store on the 27th of Jan 2026. It was a very hot day, and only 1 staff member was in attendance, with 4-5 customers waiting advice, and payment transactions. The staff member did an outstanding job, in a very professional manner, and his cool calm approach cannot go without recognition. Well Done Show details
Always loved Jaycar, but for the first time in literally decades came across their return policy today. How disappointing. If you read the fine print, almost everything is excluded. Come on Jaycar, get with the times. I legitimately needed to return some items today and was told that tools, chemicals, tes equipment.. was excluded.. seriously&*^%*&^ that is all you sell!. You were amazing, now you are just like everyone else. Show details
Purchased a Jaycar brand aiwa true wireless earbuds. The soft bud section fell off and misplaced. Attended local Jaycar store for replacement. Nil replacement parts (expected). I found the behaviour of the sales person extremely dismissive and rude. Will not be shopping at Jaycar again. Show details
INCOMPETENT & NEGLIGENT! I went into Jaycar with 1 blown electronic component, a fuse from a pair of B&W DM6 vintage loudspeakers I had received from my late uncle, the customer service staff at Jaycar looked up my speakers on his phone, then informed me that they didn't have the 0.5 amp fuse needed for my tweeter in stock, he then told me that… Read more
the 2 amp fuses that they do have in stock would work fine for old speakers like mine and he then proceeded to sell me a 2amp fuse instead.
I tried it out with the new 2amp fuse when I got home and the speakers seemed fine, I turned my speakers up a bit more about a month later and it caused an earth shattering kaboom, my DM6 vintage loudspeakers I received from my uncle who has passed away's tweeter blew and was damaged beyond repair, Jaycars negligence will see me pay around $300 to replace and install a new tweeter according to the repair man I spoke to about what had happened and that's provided he can even find a replacement tweeter for my now half busted DM6 speaker Great job JAYCAR! What the hell!
If you've got something important to buy, don't buy it from Jaycar! I'm sure at least some of the employees at Jaycar deliver professional service, tho I will certainly never risk anything to Jaycar ever again after my horrid experience with them
Purchased a car battery 7 Aug 2025, no response for pick up, 3 weeks later still no response, requested refund as had to buy elsewhere. No response opened PayPal case still no response. If you're looking for a headache go ahead and shop here. My Advice stay away.
Staff ignored me for an excessive period of time. A couple of staff were "interacting" and rolled their eyes when they realised they needed to serve me. I would expect a smile and greeting but all I got was a death stare and "what do you want?" There was zero care factor here. I'm lucky to be in a position to pay for decent customer service , so I won't frequent this store again. Show details
Bought a gme uhf radio. Worked great for a few weeks ,then stopped. Went back to the store to ask advice on what I had done. Was told to contact gme. We just sell them we don't know how they work Show details
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Wanted a product that was on sale and out of stock. Was told that more stock would be arriving next day. Paid for product in full. Visited store day 2, manager was agreesive, told me "We will call you when it arrives". Visited store day 3, manager more aggressive "I told you yesterday that we would call you when it arrived". Called call centre,… Read more
got the run around, called area manager, got the run around, emailed CEO Chrisw@superretailgroup.com got no response.
Visited day 4 got refund, went to Bunnings, paid $79rrp for an item that was $199rrp at Jaycar.
Super Retail Group is the proud owner of four iconic brands: Supercheap Auto, rebel, BCF and Macpac, and is one of Australia and New Zealand's largest retailers.
Our Vision Inspiring you to live your passion
Our Mission To inspire 10 million active customers to live their passion by 2025
Our Values Passion is our secret sauce Better every day We speak up Stronger together Play the long game
I purchased a security system from the Mornington Jaycar store from the clearance table. I opened it up when I returned home and found a cable missing, screws missing but I thought that was why it was on the clearance table. I had an electrician disconnect and terminate the power to the front porch. I drilled and installed the two cameras onto… Read more
the brick walls and set them to work. I had to go back to the store as I had no screws small enough to affix the batteries, The sales person was rude and I felt he was treating me for a fool when I asked for the screws. Once installed the cameras were not working so I removed them, returned them to Jaycar, showed the video evidence of the failed cameras and the instruction book where some one had filled in their password as per the installation guide. The password showed that they had been sold to someone who returned them as they were not working correctly. I emailed Jaycar about the problem, the cost of an electrician, the holes in my brick work, having to supply the missing cable and the manner in which the sales person treated me. I was informed that they would investigate my complaint and get back to me. I heard nothing so I mailed Jaycar again and got the same reply, will investigate. The situation is I have holes in my brickwork, cost of a electrician and my time to install broken second hand used cameras and no assistance with Jaycar in rectifying the issue. Absolutely disgusted with Jaycar, their service or lack of, and the reply to my emails, they didn’t.
Paid for express delivery. Almost no communication from store, showed up four days later and missed my son’s birthday. Almost impossible to get refund for same day delivery. Show details
Great customer service but everything in store is cheapo Chinese junk you can buy off ebay for 1/4 the price that these jokers sell it at. How is this business not dead ? Show details
Indifferent customer service – I visited to O"Connor store to purchase to purchase a Lithium battery, which I had previously identified on Jaycar's website as a 2500 mAh for $14.95 each. The store representative looked through their stock and advised me that it would cost $19.95 each When I queried the price I was told the battery I sought was redundant and no longer… Read more
stocked. When told of the web site price, I was challenged as to whether I was correct. Then another attendant looked up the website and confirmed the price but told me I would have to visit one of Jaycar's other stores. At this point I was effectively dismissed and left standing. After perhaps a minute the first attendant returned and asked if I wanted anything. Definitely not my best "Experience". Indifference is not what I expect from Jaycar.
Poor quality not the same as it was 25 years ago – Used to be a very good store 25 years ago quality products quality components and it was worthwhile making something but now it's nothing better than a Cheap Dollar Store they sell junk nothing of quality in regards to electronics. It's all about making money not about serving the customers. I really don't like this store.. Show details
Jaycar yes stock, no stock. Online purchase – Ordered and paid for a flexible filament for a 3D printer. Needed by 8 Jan. Ordered on 17 December, yes in stock, waiting for email confirmation that the product was sent. BUT NO. I received an email to state that the product was "out of stock" and no ETA and I can have a full refund. How can people order online, in stock to get no stock. This was… Read more
a $50 gift, not a puny $0.15 screw. Not acceptable Jaycar Electronics, hence never buy from you again. I re-ordered the same product from another company, who had no stock on 17 Dec. but now have the stock and already sent, probably will not get till after 8 Jan.
Jaycar do not even know where their stores are located – What a crap website. You visit the internet searching for products on the Jaycar website and it asks me to select my nearest store which is Melrose Park in South Australia and it comes up with there is no store at that location. I visited the store personally less than two weeks ago. It is a brand new store. Have had same trouble before.
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