Terrible Return Policy
Jaycar’s return policy has left me baffled. I purchased a 3.5 mm extension cord from their Capalaba store and it faulted after 2 months. I went back to return it after 3 weeks.
On taking it back they said “I’m lucky” to be just in time for the 3 months warranty. Wow! When I challenged that Australian consumer rights protect customers for 1 year, they said it doesn’t apply to all products. Their logic is our products work in conjunction with other products which can cause them to fail, so not our fault. It wasn’t said in an agreement manner as ...
Excellent Customer Service By Kyle At The Shepparton Jaycar Store - He Was Very Helpful
Excellent customer service by Kyle assistant manager at the Shepparton store. He was most helpful, courteous and knowledgeable we were glad of his assistance.
Jaycar – misleading information about powertech portable power centre mb-3748 in the marketing material of jaycar
• I bought the product (Powertech Portable Power Centre MB-3748) based on the marketing material that Jaycar sent to me. The ads are available in the web. The marketing material says that the equipment can be used for powering light, vacuum cleaners, computers, etc. when camping. I understand that the equipment should be used based on the technical specification and this was exactly my intentions.
• I bought the equipment and went straight away camping (off-grid). However, for my surprise, when reading the manual, it is written there that the e...
Battery failed after 3 month warranty.
On approach and showing the staff the issue. We were using their charger and their battery with the cell failing a replacement was afforded immediately. Good service on a product failure. Thank you
Swann security cameras deserve no stars! Useless customer support that don’t get back to you and yet they respond within a day in a public forum! In the public forum the pretend to care and tell lies! But in reality they don’t give support and there products are a complete waste of money! Jaycar are selling faulty products and can’t offer support or refunds on my cameras.
Jaycar need to stop selling Swann cameras as they don’t work and don’t give any support!
Worst customer experience
Refused a return on an unused product that was purchased within 7 days. When explained that I meet the guidelines that allow for a full refund, I was then told that they’ll make an exception and allow an exchange.
Worst experience I have ever had.
I made my purchase on the 1st of August, the order error-ed out on their website jamming up the payment, I emailed them about it which took them a week to reply and tell me they have no idea what my order is and to send them the PayPal order number so they can find it, two weeks go by and I receive 2 items worth 30 dollars out of a 450 dollar purchase so I wait a week thinking maybe they split the order but nothing else turns up, I email them again asking them where the rest of my order is but I don't get a reply, I ring them but cant get throu...gh, at this point it is now a month after I made my order and I get fed up and contact them on PayPal I still don't get a reply, I then report them on PayPal and PayPal tries to get into contact with them and they have no luck either so PayPal gives me a refund now 6 weeks after I made my order. I never received a receipt from Jaycar, never got a tracking number. I was lucky I made my purchase with PayPal otherwise getting my money back would have been an issue. Save yourself a headache and avoid Jaycar because they seem to be run by a bunch of monkeys.
Terrible customer service and on-line delivery
Some of the worse customer service I have ever experienced! Placed an order some some products on the 3rd Aug, heard nothing and rang them up on the 23rd Aug. Was told that the order hadn't been sent and that they would do it the next day. Nothing was sent and then I wrote to their customer service asking where my products are and heard nothing back! It's now the 22nd Sept and I rang to ask for a refund and speak to the manager, he was conveniently in a meeting and never phoned back. Its been over 50 days and I still can't get an answer out of them. DO NOT BUY ON-LINE from them. Absolutely terrible service.
Terrible customer service
DCDC charger purchased and installed. Solar input often fails to work and twice the unit has alarmed out for no reason at all. Online assistance requested model details , information was supplied already in my first email. Further contact has been ignored despite multiple attempts to contact them. Tried to contact them by phone but no assistance other than ‘we will call you back’. Extremely poor service, spend your money elsewhere
Jaycar @ Gore Hill/Crows Nest
I've been going to this physical store for many years now, and every time, and on each occasion I leave, am always utterly impressed with the service these people offer. Which is outstanding. I tend to always have a great day, if I had visited this Jaycar store, and is my favorite out of the Auburn and Rydalmere stores in which I haunt. The product's on offer are amazing with the amount of electronics for any project imaginable under the sun including kits for Arduino and Raspberry Pi. It doesn't get any better than this and I would literally s...pend hours in there. A true electronic wiz's paradise in the proverbial, "candy store". I can not recommend them enough and are highly knowledgeable on all sorts of things electronic without Google! That is big shout out to Jeremy, Ian and Vinh! The "nerd perks" membership is cool which you receive points and bonuses on each transaction, and it adds up. Stay awesome guys! you rock. See you soon.
Worst online purchase experience!
Ordered a small item (expected delivery within 2-5 days) but it’s now day 13 and there’s no sign that the delivery is coming! Emailed twice with no response! What a nightmare!
Worst online experience
Worst online experience, I've spoken to them 3 times, emailed 3 times, because I didn't receive all of my order, box was opened on delivery. Paid insurance, I'm always told they will speak to the manager and get back to you, but never do. Plus lose all of my emails.
Not a good start
New to online shopping,ordered a few items that were time critical,then get an email from Fastway freight asking for street number as Jaycar didnt put on consignment, held delivery up.why even send it with incomplete details.
Hopefully no backorders when it arrives.
500W Mini 5 fin Oil Heater
This oil heater makes a clicking noise, which it shouldn't & is not powerful enough, even in a caravan on the Gold Coast. They have promised a full refund, & return freight.
Branch 447 operator 3731 product code cnvtr 12v - 2xusb $31.95 striped bike to run cable 1hr fit wiring then put bike back together rear part of unit broken can't screw up so now if got to un do it all again and take it back second thing I have got now that was not as it was to be. Things used to be good but not anymore
Never buy from these jokers. Worst online store experience ever!
I'm not sure about the physical stores, I bought something from them once and didn't have a problem. However, I ordered a few things online and expected to receive them in days. Nowhere did it say that the items were out of stock. I actually forgot about it and all of a sudden 4 weeks later I get charged for the order and then it was finally processed. I have emailed them several times and never got a reply. When the order was finally delivered there was only 2 of the 3 items shipped. No word on the remaining item on where it is or if I'll ever get it. I'll never set foot in Jaycar physical store again and obviously NEVER use their online store again either. What a joke.
Cheap products and run around on returning goods
I bought a 12" Rechargeable PA Speaker with Wireless Microphone from Jaycar at North Lakes, along with a number of other items. I plugged it in on getting it home and the sound quality was not worthy of the price of the product. The display item also sounded better in the store. On the receipt, it listed nothing in terms of any limitations on the return policy. I took the item back at the first opportunity I had, which was about a month after purchase. I asked for a refund, which was refused. I then said I would accept a store credit, begrudgin...gly, only to be told that they do not have a store credit system! They didnt offer me any gift cards to the value of the product or anything. They told me to come back with it when I find something else I want! Shop elsewhere is all I can recommend!
- Physical Store
- Verified customer
Fantastic Customer Service
I took my Dad to Jaycar Blacktown today & cannot Thank Cameron enough for his help with a project he was doing. Your patience is greatly appreciated Cameron, you put a huge smile on his dial & thanks again for taking the time to help my elderly Dad. Regards, Deana
Products are cheap and nasty, and refund policy verges on illegal.
I keeep getting caught. Three times I have bought from Jaycar, and each time the product was poor quality or failed. Each time I said - never again. But this time it was urgent, only store with this cable. Unsurprisongly it didnt work, but when I took it back - the store pointed out the fine print on the receipt - only refund up to 7 days, thereafter a credit. It was 9 days with 2 intervening weekends - so I have to buy yet more crap because they sold me something unfit for purpose. Consider carefully before using this mob.
Sent me a heater that had a dent in the side and a broken foot.
Will never purchase from this JAYCAR store again. I purchased a heater from them through eBay and they have not responded to emails regarding sending me an item that was obviously used and broken. It arrived in a box with tape all over the top (used), the heater has a dent in the side and the foot on it is broken so it is not stable. Despite sending them emails with photos of the problems they have not responded! Terrible customer service!
Questions & Answers
A after a 9 volt battery charger
Software update for Wireless 5 EDR Bluetooth earphones.
Hello Jaycar Team: What method of transport do you use for packages around 2kgs?
If it's well packaged and not bulky I use the car. Awkward larger stuff I use a courier service.
Jaycar will usually advise you on purchase anyway.
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