Jaycar Electronics

I implore existing customers to check their point totals align with the money they have spent as is promised. I went into the store while picking up a click and collect order hoping to clarify why some orders points weren’t appearing, only to be… Read more

spoken to with utter disrespect and blatantly told I had not spent as much money as I was claiming to, when I tried explaining my online order history begs to differ I was told I was incorrect and essentially accused of lying. The worst part is the order I was picking up was not on the list the worker was telling me contained everything.

Instead of attempting to resolve the problem she said I had to call customer service as there was nothing she could do. Upon calling them it became clear their point system was failing to correctly track points(as well as being told they reset each calendar year which is not available at first glance on their conditions, which do stipulate online fulfilment orders will be counted). I was waiting for them to resolve this in order to buy something else I needed, and subsequently waited an hour nearby for it to be fulfilled (I gave up waiting and as of writing this it still hasn’t been fulfilled).

To top it all off, the customer service representative emailed the store and cced me on the email. I am a man, was born male, just have a slightly high voice. I was also referred to as her on the email.

So overall this company is possibly the worst company I have ever interacted with, and are potentially (I am unable to say for sure and am only assessing their actions at face value, not actually making an accusation or explicitly stating this, just highlighting a possible interpretation) using illegal false advertisement to entice customers to purchase from them as well as outright treating customers terribly. I have had a witness for every step of this and they were just as disgusted as I was.

I would not recommend this store to my worst enemy, and suggest you look elsewhere.

I am disappointed to write this review as I regularly use jaycar as my preferred supplier. I bought a national geographic fish aquarium, you know the ones with the light a small impeller to push the fish around for my grandson for Christmas. The… Read more

impeller was noisy and kept him awake so I returned it. The shop assistant could verify that I bought from jaycar but with no receipt wouldn’t do a thing about it. I get the policy but with Christmas gifts I think there should be some latitude. I left the store in Fyshwick disappointed and left the present on the counter. Poor customer service is something you don’t forget.

I went to the Jay Car store on Middleborough Road, Box Hill South for a small item like the battery meter. Barndo one of the sale person at the store treated me with lot of helpful suggestions including a item that was on sale. In spite of the fact that I bought item on sale which was moderately priced Barndo was still very polite and spent his… Read more

time explaining the features. It is the environment in the store that has compelled me to write this little note.

Stewart gave exceptional service. He had good product knowledge. Especially about differences in power storage and output. When asked he printed out information pages. I felt ok about my final choice.

I visited the Ringwood Store on the 27th of Jan 2026. It was a very hot day, and only 1 staff member was in attendance, with 4-5 customers waiting advice, and payment transactions. The staff member did an outstanding job, in a very professional manner, and his cool calm approach cannot go without recognition. Well Done Show details

I purchased a replacement power pack for a Swann Secuity system in January 2026. The product failed after five months, tried to return it to Jaycar but because i didn't have the original receipt nor the packaging they wouldn't replace it under warranty. So for anything bought from Jaycar keep everything. Went to Altronics and bought a new power pack, same price as JAycar heaps better service. Show details

I had a very disappointing experience with Jaycar Osborne Park regarding a 3D printer purchase. I purchased what I believed was a new 3D printer, only to discover it had previously been used and repackaged. At no stage was I informed that the unit was second-hand or had been returned by another customer. After reporting the issue, I was told I… Read more

could receive a replacement. However, I was required to return the original printer before collecting the replacement. As I live approximately 500km away, returning the printer was not a simple matter.

I was advised the freight would cost around $30, but the actual cost was over $100. Despite this, I have not been reimbursed for the return freight. When I raised the issue, I was told it was “above us” and that I would need to contact head office myself.

Communication throughout the process was poor. I was told a message had been left for me, but no voicemail was received. I was also told I could return the printer to the Midland store, however when I contacted the store they were unaware of any arrangement.

The staff member I dealt with was polite, but the overall handling of the situation has been extremely disappointing. Selling a previously used product as new, requiring the customer to pay significant return freight, and then passing responsibility elsewhere is not what I would expect from a retailer.

Based on this experience, I would be cautious about purchasing large items from Jaycar if you live a significant distance from a store.

Dodgy retailer selling exclusive “own brand” fridge freezers (Brass Monkey) that are cheap, nasty and don’t last. Unfortunately I was unaware of the common temperature and compressor issues (see online reviews)… My wife purchased a Brass Monkey from Jaycar for me as a gift which failed within the warranty period I sent a request to Brass Monkey… Read more

for help to fix and was told to take it to for help. Jaycar weren’t interested at all and automatically tried to sell me another one basically dismissing the issue I had. When I asked for it to be checked as per instructions from Brass Monkey I left it for a week only to be told it’s faulty and they don’t deal with that.

Turns out the fridge is within warranty period but Jaycar refuse to help without proof via receipt (was gift a few years ago so never given receipt) even though they own and sell Brass monkey exclusively and the manufacturer date on the fridge is within warranty period.

When questioned today Jaycar Croyden denied any relationship with Brass Monkey and just wanted me to pick up my faulty fridge.

I’ll be lodging a complaint against this dodgy retailer for unethical and deceptive behaviour.

Had to purchase a TV Antenna today and was attended to by Luke Cannon. Great advice, extremely helpful and excellent knowledge of products. A real asset to Jaycar! Show details

I recently have been purchasing products in Jaycar electronics in Sheparton. Without doubt the most helpful courteous and thoughtful shop Assistance I’ve seen for a long time When purchasing products they generally know what I’m looking for what would be best and what to recommend. A couple of items I have returned and it has been not a… Read more

problem at all.

I’ve also seen some pretty rude people come through that shop while I was there, and the manner that the staff handled them was a credit to all of them.

Highly recommend Jaycar Shepparton as the service friendliness knowledge and courtesy is very very good.

Cheers Heather.

Purchased a car battery via their "marketplace". After 2 weeks of hearing nothing I called the store to be told it had arrived but they were unable to locate it. On subsequent phonecall, all placed by myself, this changed to "actually it isn't here, we only just ordered it" then 2 weeks later "it's die for delivery today" followed by "it didn't… Read more

arrive yesterday but it's now due today or tomorrow" and for the finale "it didn't arrive, the freight company are saying they lost it and the supplier don't know when they can supply another one". Terrible customer service. I used to be a regular Jaycar customer. I will now be going out of my way to spend my money elsewhere. Only reason it isn't 1 star is that they refunded me promptly.

SInce Jaycar was taking over as a retail store, it has really gone to sh$t, The staff has absolutely no knowledge about electronics. Even the store manager. I was sold some RG59 instead of RG58, Coax cable 75 ohm vs 50ohms. I told him I wanted RG58, after he finally located the spool, he looked at the one next to it and said "You could get thisone… Read more

instead, a few cents more but better cable." Sure. Once in the car, I happened to see the writing on the 10meter cable i just bought. RG59. VERY unsuitable for a ham tranceiver. Went back in again and the manager was now on lunch and they did not want to change it as it had been cut. I demanded to see the manager, they went and checked with him, he wouldn't come out but told them to go ahead and change the cable. I got RG58U that is meant to have a stranded core. This cable has a solid core that literally breaks off when you bend id it. There is hardly any copper shield in the cable either. I tried to use my coax stripper tool that works great on any other coax but it is basically cutting all the shield off, no matter what I do and it is not stripping the core as the core is thin. I had to use a stanley knife. I have tried to strip it the old fashioned way 4 times now and even if successful with the stripping, the core will break off when trying to bend it or make an eyelet on it. Oh, if I pull the core, the entire insulation will slip out of the cable with hardly any resistance. measuring the diameter with vernier calipers, it is 4.55mm OD. Useless! This is just one of my later experiences. I wanted to get some heatshrink. I had to repeat myself 3 times and actually show the guy where it was. Another time I I wanted a uhf connector. After the guy had flicked passed it twice, he told me they probably don't have them. I reached out for it and pointed at it... I had enough of this place.

Worst site I've ever used. Logging in from the cart sends me to the homepage with an empty cart... click on the cart and it suddenly has 2 of everything I was ordering, but now I'm logged out! Since and repeat untill I gave up and went elsewhere.

Tried to use 2 $50 gift cards for online purchase total of $100. States on website you can't use split payments. Says to call number to complete purchase. Person on phone has no idea what I was talking about, says to go instore to order product. Instore can't do that either, nor can they swap me for a $100 gift card. Sent 4 emails to various contacts placing my order, which is on sale. Have not heard back from anyone. Sale has ended. Not happy.

On Thursday 4th December 2025 I bought these so I can connect my Logitech Z607 Speakers to the Samsung S27A950 3D Monitor using the Concord HDMI Audio Extractor so I can watch surround sound in 3D. On Tuesday 9th December 2025 I got a refund for $67.80 because they didn't work with my Speakers. Show details ·  1

It's really disappointing when you visit a store and you can't understand what the Indian is saying.. I gave up and just left. In Adelaide you need to put people in, who can speak clear english. So I went to other sites online and found there was plenty of options there. Show details

On Thursday 4th December 2025 I bought this so I can connect my Logitech Z607 Speakers to the Samsung S27A950 3D Monitor so I can watch surround sound in 3D. On Tuesday 9th December 2025 I got a refund for $97.90 because I paid for Express post but it didn’t come the next day on Friday 5th December 2025 as promised and it came on Sunday 7th December 2025. Show details ·  2

Worst customer service ever received by store manager at Tweed heads Jaycar. Tried to let them know their power station that I paid $1000 for was faulty. It kept cutting out ever 6 hours when trying to run a small LED spotlight. The store manager made st^pid excuses for the machine first saying the 12w light drew too much power for the 2000w power… Read more

station to handle, then flipped her view and said it drew too little power and went into sleep mode even though it drained 50% of the battery in 6 hours - to which she said was because it was normal as it was using power to run an internal fan and inverter. I would not accept this as I knew this is not the performance expected of an expensive portable power station. She stood her ground and would not consider the machine was faulty. She told me to google head office myself and hung up on our call. I got through to an area manager who was really reluctant to offer a replacement, but low and behold... of course, just as I expected... when I got the replacement, it worked as usual, running the LED spotlight for 13 hours straight with just over half usage. Customer service generally goes like this when a product is not performing as advertised: .. 'oh that doesn't sound right, it shouldn't be doing that' and then give a replacement. I had to do 2 shop visits, 3 phone calls to get heard and only because I pushed for a replacement of the faulty one is why I got it. Disgusting staff behaviour especially from a store manager. I wont be buying from them again or recommended their products. Big thumbs down!

Always loved Jaycar, but for the first time in literally decades came across their return policy today. How disappointing. If you read the fine print, almost everything is excluded. Come on Jaycar, get with the times. I legitimately needed to return some items today and was told that tools, chemicals, tes equipment.. was excluded.. seriously&*^%*&^ that is all you sell!. You were amazing, now you are just like everyone else. Show details

Purchased a Jaycar brand aiwa true wireless earbuds. The soft bud section fell off and misplaced. Attended local Jaycar store for replacement. Nil replacement parts (expected). I found the behaviour of the sales person extremely dismissive and rude. Will not be shopping at Jaycar again. Show details

INCOMPETENT & NEGLIGENT! I went into Jaycar with 1 blown electronic component, a fuse from a pair of B&W DM6 vintage loudspeakers I had received from my late uncle, the customer service staff at Jaycar looked up my speakers on his phone, then informed me that they didn't have the 0.5 amp fuse needed for my tweeter in stock, he then told me that… Read more

the 2 amp fuses that they do have in stock would work fine for old speakers like mine and he then proceeded to sell me a 2amp fuse instead.

I tried it out with the new 2amp fuse when I got home and the speakers seemed fine, I turned my speakers up a bit more about a month later and it caused an earth shattering kaboom, my DM6 vintage loudspeakers I received from my uncle who has passed away's tweeter blew and was damaged beyond repair, Jaycars negligence will see me pay around $300 to replace and install a new tweeter according to the repair man I spoke to about what had happened and that's provided he can even find a replacement tweeter for my now half busted DM6 speaker Great job JAYCAR! What the hell!

If you've got something important to buy, don't buy it from Jaycar! I'm sure at least some of the employees at Jaycar deliver professional service, tho I will certainly never risk anything to Jaycar ever again after my horrid experience with them

Purchased a car battery 7 Aug 2025, no response for pick up, 3 weeks later still no response, requested refund as had to buy elsewhere. No response opened PayPal case still no response. If you're looking for a headache go ahead and shop here. My Advice stay away.

Staff ignored me for an excessive period of time. A couple of staff were "interacting" and rolled their eyes when they realised they needed to serve me. I would expect a smile and greeting but all I got was a death stare and "what do you want?" There was zero care factor here. I'm lucky to be in a position to pay for decent customer service , so I won't frequent this store again. Show details

Bought a gme uhf radio. Worked great for a few weeks ,then stopped. Went back to the store to ask advice on what I had done. Was told to contact gme. We just sell them we don't know how they work Show details