Jayco Expanda

Love the jayco 18.57-6 – This jayco 18.57-6 has been an amazing family van. 7 years of holidays and all I remember replacing is 2 draw runners, and considering it was the kids draws id say it was caused by the kids. Not a van fault. Never had a drop of water in it. Not a leak. Great layout with room inside for the family on those rainy days. Had a few vans over the years but this is by far the best. Would definitely recommend the 18.57-6 Show details

50,000km no problems – Our Sterling Outback 17.55.7SH was purchased new in 2013 and after almost 50,000km of travel nothing significant has broken, fallen off, stopped working or leaked. With due care and reduced speed the caravan tows very well over all road surfaces and the additional ground clearance afforded by the Outback model is an advantage when accessing more… Read more

difficult camp sites. As retirees our caravan is our home away from home for several months of the year. Any breakages have been due to fair ware and tear and limited to minor items which are readily available at the numerous Jayco dealerships and caravan accessory outlets across the country. There have however been a few quality control problems: The solar panel was not properly connected at the factory and not corrected during dealer pre-delivery checks. The combo shower/toilet wall has turned yellow, which was known problem for a number if years before our caravan was built. I believe that one of the wheel axles has an incorrectly aligned stub because the tyre fitted at that location exhibits abnormal wear. The originally installed unbranded ball coupler interfered with the tow bar ball carrier and restricted articulation between car and caravan. The problem was corrected by fitting an Alko brand coupler, which I believe Jayco usually install as standard equipment. The front window stone shield was warped. Jayco replaced it under warrantee.

Despite these short comings I am very happy with our caravan. I believe that Jayco manufacture a good quality, value for money product and I will be considering this manufacturer again if and when the time comes to upgrade.

I'll never buy another jayco – Less than 12 months old, can you believe the following list of faults? A/C replaced after going to 2 repair agents, oven finally replaced after 5 attempts to fix it, the fridge faulty, fan added then faulty again, then fridge replaced, then faulty again, after a lot of running around the cooling unit was replaced (on a new fridge??) But its now… Read more

not cooling on battery. The following was also faulty- speakers faulty, canvas leaks, awning leaks, ensuite leaks, leaks from all over the van, wheel arches falling off, drawer latches replaced, gas cover latch cracked, boot latches faulty, water tank metres don't work, 4 attempts to get water flowing from taps and shower, outside shower leaked, water pressure valved replaced, awning didn't close properly, list goes on and on. 58 thousand dollar lemon and good luck trying to get anyone involved in repairs or management calling you back. Worst purchase of my life. I am away and have and will tell everyone i come across don't buy a JAYCO.

The Good The Bad The Ugly - 3.5 Stars – The Good - Nice and light with a single axle. We decided the toilet was not important as we mainly do paid caravan parks. Awesome layout. 2 x adults and 1 x child. External shower is somewhat useful. Better fridge size then Jayco camper ranges (Swan etc). Better quality beds. lots of cupboard space. Quite an effective Air cond/Heater. Easy to tow… Read more

being a pop top. Fantastic Re-sale value if kept in good condition. And it is all weather proof.

The Bad - Pull out Awning had to be refitted to the van as it was bolted incorrectly. Found this out when the awning had actually come away from the van and was dangling there in the caravan park. Quick manufacture assembly of the van means that the double/triple canvas stitching on the bed ends actually dont quite lap over the folded ends so some of the canvas is only single stitching. External Shower leaks will get that repaired under warranty.

The Ugly - CUPBOARD DOOR HANDLES CONTINUE TO BREAK. Extremely poor 2016 cupboard handle design. 5 of these have broken so far and it wont stop and there has been no communication from Jayco about replacing with another design. They will just replace the handle with the same one until your warranty expires. Then you will have to pay for them. VERY POOR.

Conclusion - Are we glad we bought it? Yes we are, this is our 3rd van. They have all been Jaycos and this was our first brand new one. Slight sour taste with the Cupboard Door handle scenario but overall we understand they are built to a price point. Unfortunately you have to pay more $$$ if you want more Quality.

Amazing family van that can handle any weather – We are a family of six travelling around AUS and we absolutely love this van. We have endured all sorts of weather and remained comfortable and dry. There are a few minor things that aren’t 100% but truly- minor. Nothing that takes away from the experience. Show details

Happy camper – Just thought I’d add a review on my older version of the Expanda . Purchased second hand in my local area (horsham ) was originLly from horsham jayco. I read lots of reviews before I committed to buying and I’m glad the horror stories didn’t cone back to bite me. Maybe older vans were built with better quality materials I’m not sure but our… Read more

Expanda is as solid as a rock. No problems with anything other than aging canvas ends as expected. Everything inside is well built and durable. For an 11 year old well used van it’s held up well. Tows like a dream on the back of my 2014 Prado, wouldn’t even know it was there. kids love it, very spacious for our family of 4 and with the awning out and walls down it’s a really big area. I will eventually move up to a newer hard lid model in the next few years. I’m over all impressed with The Expanda a big van when set up but compacts down enough to fit in my shed for storage.

Jayco Provides No Service – Our May 2016 Expanda Outback Caravan is delaminating along the drivers side in several areas covering the front to back of the side. Jayco have advised is could have been caused by many factors although their recommended repair has confirmed it is a manufacturing fault. They have advised the van is 3 years old, when the matter was raised in Dec… Read more

2018 and booked in for inspection in January 2019 it was a long way short of 3 years old. Don't buy a Jayco you will be left out of pocket and they are obviously only meant to last 2 1/2 years then an in excess of $42,000 caravan becomes a throw away item.

Workmanship - not quality!!!! – Just slow down 5% Jayco. Listen to the customer - it’s a thing! It’s not the materials or the product. It’s all just care factor. Silly annoying assembly errors that really take from the product. if I wanted third world assembly quality I would have bought it! Everything about the van says Australian Engineering. Except the finish. Too much… Read more

unnecessary NQR. And annoyingly a long list of silly things just not quite enough to be worth a trip back to the dealer. Just a shame really. 5% slower it could be so fantastic.

Fantastic van – Great van and loads of space and yes there are are a few imperfections but you get that in a hand made Australian van. Fantastic value and have great resale value

Workmanship – I will start by saying we do like the van as a whole and yes it’s value for money! Good job on the suspension works very well, however when I went wandering around underneath it’s difficult to believe it has been assembled in Australia. Simple things like Not getting wiring caught between things wiring so tight in one area and coiled in another,… Read more

earth cable is held by 3 stands of wire, then there’s the plumbing looks like it was thrown in need I go on Oh and why not put screws in straight or at least enough to hold a cupboard on the wall and yes I could go on!! Come on guys a little pride in our work would go a long way.

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Great Value caravan – Great value caravan. Comfortable and well built. Great for a family and easy to tow due to the reduced traveling size. Great van to get out for a quick trip or an extended getaway.

Good floor plan but beware of Jayco when it comes to after warranty help – Love my expanda but whenever i have had to deal with jayco for advice or spare parts i get a different story. Spoke to Jayco head office about sourcing new locker door and they said they couldn't manufacture one for caravan that was 4 years old. Spoke to a dealer and they said no worries and ordered the part from jayco and I got it few weeks… Read more

later. Also had an electrical problem which i now know is just a moisture issue which seems is common but Jayco head office wasn't interested in helping to diagnose the issue.

happy happy – yes very happy with new van have done just 2 short trips so far, that work thing is getting in the way, roof latch just outside door is a hassle, need awning slightly open to lock this one, maybe I just need to get used to it, ( had 3 vans over 15 yrs ), like the bunks and fold out only 1 end, suits us perfectly.

Great Caravan, Great Value – Value for money, upgraded from a 2012 expanda which we had many enjoyable trips, only downfall was ground clearance so we changed for the outback package. First trip was to Shark Bay where the van was home to 4 adults and 4 children. The van towed well, was very comfortable and everything functioned as it should have. The finish on the Jayco… Read more

stacks up very well against more expensive caravans. I didn't give it 5 stars due to position of television cable box which gets knocked by the mattress, will have to pay for re-positioning at first service.

2011 Expanda bubbling on Bed Lids! – Worst! Excessive bubbling on bed lids. It is a manufacturing defect however Jayco will not repair it. Van door hinges have snapped. Kitchen draw collapsed and slide hinges snapped. Overhead cupboard hinges have ripped out of the wood. Do not recommend to anyone. Jayco customer service is appalling.

needing some advise on expanda before purchase – im looking at purchasing the jayco expanda 2017 model in the 20ft length, and just wanting some feed back about suitability for myself and family. I have 2 young active kids plus my wife and I . any input would be appreciated.

5 Years Old & Falling apart – I am getting bubbles appear in the hard lids of the expanda and Jayco won't fix due to it being 5 years old and outside the 12 month warranty period. Very disappointed that Jayco won't repair a known fault with their fibreglass and their Customer Service is terrible.

Stay away for Jayco Goldcoast – Well, if you wish to receive the poorest service delivery in existence, please purchase from Jayco Goldcoast. From the lack of pre-deliver check (acknowledged by the dealer principal by email) to a list of 21 faults in the first 4 months (purchased brand new 2016 Expanda), the Jayco Gold Coast experience will in comparison change your worst… Read more

nightmares into a pleasant experience.....Disappointment guaranteed. The Dealer Principal is useless, the salesmen can not be trusted.....I will contact Jayco Australia next....If you want a pleasant experience, please stay away.....

Very disappointing – Very disappointing from the day of delivery cupboards falling off water tanks leaking to name a few as far as comfort it is very good as far as reliability is concerned I have no faith in this van and will be on the market ASAP

Awesome van, we love it! – My family and I decided that a Jayco expanda pop top was the best value for money. I did lots and lots of research only finding most on the Internet was negative. Well I can trufully say we are totally satisfied with our brand spanking new 2016 17 56 2 outback. We have done a few trips with it and have not experienced any problems. The van tows… Read more

extremely well, it soaks up the bumps and exerts very little feedback on the tug. I'm in the automotive trade and I appreciate good engineering and from what I can see with jayco they have nailed it. Well done Jayco and thank you for giving my family and I the opportunity to explore Australia.

Nice Van, poor workmanship – Jayco provided us a caravan with an excellent layout, great facilities and it was well priced. Jayco need to listen to their customers though as the workman ship on my van was terrible, from the silicon work to small leaks in the bed ends and awning, a pop-top that does not line up, ensuite that still leaks even after being to workshop several… Read more

times, wheels that scrub as they are not aligned and the list goes on. All little things that a few extra hours and competent workmanship could overcome with a bit more care in the workshop.

On a positive note, the van tows really well, is strong, has reasonably good quality materials and fittings and includes a lot of convenient features.

It is not the quality of Jayco that let them down, it is the workmanship and after sales service from dealers such as the one in Adelaide that let them down. Jayco, please listen!

great van for the money – Bought our 2008 17.56 second hand from a family that clearly didn't look after it 9( had too much money). We have had a few minor issues with cosmetic things and trim etc but overall we cannot complain about it. It is the model without hard lids and we have been through heavy storms and had no issues with water leaking into bed. (Perhaps its how… Read more

you put the fly up) i had a new fly made that goes all the way to the ground and we use the space inside like a storage closet for bikes etc. We absolutely love ours and honestly believe some people really expect to much from a caravan. Look at the expensive ones they use the same appliances and they still fall apart. Just went to our local van show today and was disappointed in the finish of $80 000 -100000 products. Definitely no better as far as quality control goes.

Get what you pay for – Hard to beat the value for money you feel when buying a jayco compared to others. But you soon realise how they achieve that price point and that is through mass production, cheap materials and workmanship. My biggest frustration is the false advertising. Brought an outback because that is what we planned to do. First trip and the outback ended up… Read more

inside the van. How hard would it be for them to take five seconds while making these vans to seal them. I expect some dust but not the amount I had in the storage areas. Thank god it was not cloths or food in these areas. I can seal it but really should not have to when buying something called an outback ? You get some better suspension, fake checker plate and some chunky tires but joy is taken out of the outback when you spend more time cleaning it out of van than you did in it. Please also tell me why they put the spare tire between the a-frame ? Everyone I see has had to spend money relocating it which is what I also will have to do. I can live with it and in all happy but just disappointed that I have to do the finer details to make it truely outback.

Good value for money – Have owned for 15 months and have nearly ironed out all of the bumps. If you are handy, pretty much all of the issues people complain about can be overcome (leaks - poor cabinetry). Yes, these issues should be solved In house by Jayco, and for the life of me I can't understand why after all of the poor reviews that they don't get stuck in and fix… Read more

some of the problems. I can't believe their design team are campers or they would not let these issues go unresolved.

Having said all that - we are delighted with the van and would certainly buy another as we believe they are great value for the money.

Fantastic Van 17.56-2 – We bought our Jayco 17.56-2 outback brand new in 2014. It's the best thing we ever bought! We looked at second hand but they seemed to keep their value. It's very hard to believe the bad reviews I have read. Myself, 2 brothers & a close friend own one each (2012, 2013 & 2 off 2014 models). None of us can complain, nor can the many Jayco owners… Read more

we've talked to throughout our travels. I have 4 young boys, we have done about 10,000k's in ours. Yeh, a cupboard latch stopped latching, had trouble with water pressure, drawer runner broke, kids snapped all the curtain rails off but honestly, all very minor quick fixes & nothing more than other people we know with 80k vans have dealt with. No leaks (& we've seen a lot of rain), no mechanical issues, nothing really. Jayco service centre in Brisbane was fantastic. I can only assume these reviews come from the small amount of disgruntled customers whereas the majority of satisfied customers are out there enjoying their vans.

rubbish. bitterly disappointed – We purchased our new expanda outback caravan in sep 2014 and finally had it delivered in March 2015.after having in for almost 12 months now can highly recommend if you dont want to spend all your time returning your caravan back to the dealer dont buy a jayco.our caravan has so far spent a total off 8 weeks back at the dealer… Read more

having repairs carried out such as fridge issues (on our second fride first was dead on arrival )problems with heater -aircon unit thermostat .cupboard doors falling to bits.external stickers peeling off and caravan is kept inside,go figure .most off our problems are due to poor workmanship. No quality control what so ever. Dealer attempted repairs not much better

After spending over 60g we were looking forward to creating family memories Instead we got a nightmare. My advice to anyone considering a jayco dont!!!

Jayco expanda – Paid $39000 for a bucket of bolts on wheels. It's all there just make it all work. Somethings are either to hard for dealers or they just don't care once they have your money.

just amazing – Our Jayco pop top van 14-4 OB, we travelled from Melb up the middle via the Oodnadatta track, the Red centre, covering the "loop road in to Alice then Kakadu". We even took the van into Palm Valley camp ground. In a nut shell we did about 3000 ks on dirt roads, not to mention Gibb River Road and into El,questro we drove to the conditions and only… Read more

had one blow out. I was amazed, very little dust in side, all the fixture and fitting worked great, I may add the van has been fitted with simplicity independent suspension, it was loaded to the max for 15 weeks and covered 25,000 ks(check out our trip) the dewdneydiarys.

Great value van for a family – After reading some negative comments regarding Jayco Expanda Outbacks I felt it necessary to share our very positive experience. My wife, myself & 3 daughters (14, 12 & 11) have towed our 2014, 17.56-2OB with new JTech suspension over 10000km up the west coast, across the Savannah Way from Broome to Cairns and now heading down the east Coast of… Read more

this great country, many kms were corrugated gravel roads with bulldust holes, river crossings etc.. Very little dust entry, more dust got into the car (2012Pajero) than the van which was trailing in the dust. The van has held up remarkably well, one shelf in the fridge door broke & the fire extinguisher bracket fell out, other travellers in $100k + purpose built vans had more issues than this on the same roads. With anything you need to be mindful of the conditions you are in & treat accordingly, if you are on rough roads deflate the tyres a bit, I went down to 25psi on Gibb River rd. This is my first caravan after camper trailers & I have no regrets buying a Jayco, I had one warranty issue with the water pressure when connected to mains water and this was repaired by an agent in Bunbury WA no problems at first service. in my view this is by far the best value van in its class.

Very good van – I bought a 2012 outback expanda poptop and could not fault it. I used this van many times with my family and it was perfect for what we needed it for. I'm a tradie and very fussy and the quality was not nothing like you would get in a quality built home. But they have to keep the waight down. A few mates have other brands of vans and they all have… Read more

had problems ( Leaking And things falling apart ) I also looked at other brands and I could not see were the extra $20,000 + was in buying there's. I have recently sold this van and have orded a new 17.56-2 outback expanda poptop as my family has expanded. I sold my previous van for $34,500 and paid $36,000 drive away for it new. The resale value on a jayco is very good. If you can get them for a good price new you'll do even better. The 17.56-2 outback expanda pops I have just orded came with shower / toilet / extended draw bar / outdoor shower / electronic stability control / bed converter / tv dvd / oven / Treg coupling / picnic table / CD player with external speakers / wind up antena / privacy screens / control panels / stone guard / 120 wat solar / long and end sun shade to awning / dual water tanks / dual gas bottles / jerry can holder / coil spring independent suspension / heating air con / and many Moore extras for $48,200. Good luck trying to buy another brand for this much

17 ft expanda 18 months of use – My Expanda is very satisfactory . we have travelled 19000 ks so far with no breakages . Connection between areal and tv at poptop end was poorly done as was air con connection at same point. Front tent accumulates water when it rains Toilet came away from wall ( i weigh 105 KG) the above was fixed by east coast RV on gold coast as gold coast… Read more

jayco never wrote back to me re repairs

Value for money and resale are great

happy expander owner Greg S