??!
25 photos
Jayco Journey
3.0 from 50 reviews

See the Best Caravans in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
10
4 star
14
3 star
6
2 star
5
1 star
15

Michael Robertson

Michael RobertsonDarling Downs, QLD

Shame jayco shame

published

Plumping not done right,cupboards falling apart,12v wiring burning ,dents in trimming, and van is only 3 months old and jayco don't think any of it is there problems.absolutely no quality control what's so ever

Purchased in September 2019 for $72,000.00.

Value for Money
Cleaning & Maintenance
Mileage 2,456 km
Functionality
Comfort
Exterior Build Quality
Interior Build Quality
Off-roading Performance
See all answers

Richard Mc

Richard McPerth, WA

  • 2 reviews

Jayco Journey Outback 2019

published

Great looking van.
Workmanship is disappointing. Dents in cupboards, laminate coming off, roof bowing in two places. All under warranty, but what a hassle.
Should not have happened to start with.
Dents found on pick up, laminate and roof coming down found the next day.....
Jayco, workmanship for a $70,000 van, very disappointing.
Jayco and Caravanland, take no responsibility, just because it is under warranty....
It should not happen to start with. Should have been found prior to picking up, Caravanland had it for a Month.
Buyer be aware.

Purchased in September 2019 for $68,854.00.

Value for Money
Cleaning & Maintenance
Mileage 17 km
Car ModelToyota HiLux MK8.I (2015-Present)
Functionality
Comfort
Exterior Build Quality
Interior Build Quality
See all answers

Easy fix to Lift roof of van

published

Move struts 300mm,up the gas struts to 600 ,new vans are already moved and the gas struts are 630 ,will make it a one person lift easy l have a 2012 van

Purchased in December 2011.

Value for Money
Cleaning & Maintenance
Mileage 120,000 km
Car ModelToyota HiLux MK7.III (2011-2015)
Functionality
Comfort
Exterior Build Quality
Interior Build Quality
Off-roading Performance
See all answers
Shirley

ShirleyGippsland, VIC

Buyer beware if you are thinking of buying a Jayco van.

published

Purchased in November 2014 at Bayswater Jayco.

Value for Money
Car ModelMazda BT-50 MK1 (2006-2011)

love the van not fussed with the cuppoard doors screws to small to much three ply used

published

very well easy to tow its just the woodwork not good lot of fixing to be done putting up the roof is a two person job I wish I had really checked on weigh you can carry

Floor Plan17ft

Suspension Problems

published

2018 Model 1 trip only undertaken completing 14k trip on black top.
- Tyres scrubbed out unroadworthy
- Suspension requiring replacement multiple components
- Nowra service center problematic told to wait 3 mths for replacement tyres and components

Never again


robert42

robert42Northern Region, NSW

  • 5 reviews

Not Perfect

published

Heavy glass shower door fell off,electric brake wiring under van breaking,wheel alignment out of spec,van heavier then what's on compliance plate,plastic cupboard handles breaking,water leak above bed no sealant on part of roof, quality control at factory poor good to tow but so many problems.

Floor Plan17.55-9

Not one for unsealed roads

published

Purchased brand new Journey DX Outback only to take it on gazetted unsealed roads and lots of damage. We were not off road and drove to conditions with reduced tyre pressure. Shower door fell off marking cubicle and hole in flooring, all drawers dropped and hinges. Inside is fitted out as normal caravan. No additional measures taken to make inside suitable for unsealed roads. Great looking van but be prepared to spend time reinforcing it to suit conditions. Lots more damage to list but hoping all fixed under warranty.

Floor Plan17-55-9

Love it

published

It is a great van and easy to toe and get into tight places , We love it and have had no problems with it to speak of. Have had it on gravel road and it stands up well

Floor PlanDouble bed standard floor plan
JJO17

JJO17Perth, WA

Very good van, tows great

published

Very stable with passing trucks and not affected by wind. Van tows great and brakes well once you have the brake controller set up correctly. Pop top comes down with movement and needs to be checked each time it’s lowered. Small issues with QC but acceptable. Very comfortable and well laid out. Everything works and there is a big improvement in quality control. Very happy with our new van.

Floor Plan17-55-9 Outback DX
1 comment
JJO17
JJO17

One year and van has been excellent. Would gladly give 5 stars now. Had some great trips to some interesting and challenging places. Highly recommend the Journey Outback DX 17ft.


mylestom

mylestomCoffs Harbour, New South Wales

Multi issues and more each time we take it away for a holiday. Just continual Stress

published
Floor Plan17.55-8

mako33

mako33tumbarumba

A heap of junk

published

70 problems over the last 2 years, It has been back to jaycos factory 3 times for rebuilds. Now the mess they have made of it the last time it was there. The workmanship is nothing short of appalling. No quality control at all. You would think they would have learnt by there mistakes by now. Trying to get a new one out of them at on cost.

Floor Plan17 foot d/bed seperate shower/toilet at rear

Pommy

PommyMount Victoria, NSW

First van no worries .

published

We found the van to be well built even though mass produced, few little problems but our dealer at Orange NSW was great. Considering it's not the off road model and we have taken it to Birdsville twice we have gotten away reasonably unscathed. Only problem has been the fridge died, seems to have degassed itself

Floor Plan17' touring

Paul

Paul

  • 2 reviews
  • 4 likes

Well we just love it!

published
Floor PlanJourney poptop 17.55-8 OB 16yj

Issue with cupboard handles and roof alignment

published

This is my first van very happy with it tows great has the room we need except the handles on the cupboards they are plastic and fall apart why did they change from the push ones to the plastic pull ones. Roof doesn't line up properly when lowered cant latch on drivers side without physically pushing it over

Floor Plan17 foot
Not happy jan

Not happy jan

  • 2 reviews
  • 3 likes

Roof

published

Roof lifting very heavy all jayco journeys should be recalled and fix the problem. Airconditioning on roof to heavy makes roof come down out of alignment and cant latch down roof.

Floor Plan17 ft touring

Mostly happy, but dissappointed due to roof problems

published

Overall 70% satisfied but quality of workmanship in some areas disappoints. Roof is way too heavy for old style lifter system in use. Needs are radical re-think and/or re-engineering and strengthening of lifter bars. Roof comes down out of alignment making it hard to latch roof on drivers side of van. Keeping awning loose etc does not improve situation. Van tows well, like ensuite, single beds very comfortable, lighting very good, fridge and A/C both work well. Cabinet quality just OK, clearly not a lot of pride in workmanship. Does lack internal storage space. No pull out pantry although this was a great feature on our Freedom van. Would I buy another Jayco? Probably but steer clear of pop-tops.

Floor Plan17.55.9

Shaz

Shaz

  • 2 reviews
  • 8 likes

Very very disappointed

published

Leaked in first rain, causing paintwork inside to bubble, was fixed and has done it again. Cupboard clips not working cupboards fall open during travel. Overhead cupboard broke away from wall. Solar panel controller failed. Blind refuses to come up. Window starring at screw point. Cupboard doors not aligned. Outside shower trickles only no pressure at all. Very unhappy customer here !!

Floor Plan17.55

Kathy

KathyMelb kilmore

Cupboard handles very stiff and falling of

published

Cupboard handles very poor quality. Overall good easy to tow good shower air con and heater good bed good lighting the only clock is too small need a bigger one.

Floor Plan17.55 journey

Great to tow!

published

Few teething problems with lights now fine. Very good to tow doesn't sway. Inside very well set out toilet & shower excellent. Aur conditioner bit heavy on roof to lift compared to discovery model but works very effectively. Comfortable inside .

Floor Plan17.55

Page 1 of 3

Questions & Answers

Faye D.

Faye D.asked

Hi we have just purchased a 2015 jayco journey pop top .We can not find the battery switch. Can anyone help us.

No answers

John C.

John C.asked

where do I find an opps. manual for a single axle 2019 Jayco Journey with shower and toilet that relates to the operation of van storage tanks and taps

No answers

popo

popoasked

How does it tow and behave on dirt road? Please update your review after a trip.
Please advice how jayco and cavanland address the defects that you have observed.
Thanks

2 answers
Richard Mc
Richard Mc

Hi,
It tows really well, I have a 2016 Hilux.
Have not taken it out yet, as I am still awaiting for Jayco to have it fixed.....
CaravanLand did nothing, they were poor, I went to KEN Peachy, he has been outstanding, came to my house and viewed, has done all the work with Jayco. He even found another defect, that we did not observe. Now waiting for the bench top to be made and couriered. Then all will be fixed.
Jayco just state, it is under warranty and it will be fixed, though it should have been right to start with....
Pity KEN Peachy does not sell caravans.....

popo
popo

Thanks. I am unsure whether because it is a new model, so jayco is struggling with quality control on the initial rush of builds.
Is the roof timber with a flexible fiber glass shell on top or the same composite material as the side wall? The cause of collapse of the roof defects, did Ken explained?
Thinking about it for this price range, only coromal rvs? I have talked to zone rv owner in a caravan park. They have kinked air hose in the suspension which affects towing when the caravan was delivered.
Please update your thoughts after you take it out for a trip and especially how well does it handle corrugation and does the cupboards and carpentry hang together.
Thanks for sharing.


Get an answer from our members and Jayco representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.