Good bang for your buck !
Purchased a 2015 16.52 Jayco Journey Outback JTech dual wheel ,four years ago..Dealer couldnt sell it because it had no ensuite .Have done over 25000 klms,which include three seven thousand klm trips around Qld.Only real problem s forward opening door flew open,triple outer door clips were worn.Tows well easy to manouvre .Finish and interior materials average ,yes some screws came out etc ! Exterior fibreglass is still in good condition. Hail has /did not damage the fg exterior .I agree Jaycos quality control is not the best ,however I have two mates with high end $100000.00 brand vans who have had never ending problems.Would I buy another Jayco,yes.
Never buy a Jayco product again
Purchased van at the 2020 caravan show. Handover 23rd March. Could not use because of virus shutdown. Noticed no covering on window above sink. Six weeks of negotiations and 4 days in workshop to get a curtain installed. First trip away (150ks). Wiring for water tank levels fell off and near scraping the ground. These were held on by pieces of tape. Told not to worry and to continue trip. TV antenna would not turn. Massive leak from shower drain. Do not know if any damage to floor. Shower drain pipes go under chassis and not through it. They we...re held on by 2 cable ties. Not fixed. Water leak from behind awning. Front near side floor of van dropped.. Not secured. 15 days in workshop. Another small trip away. Back to workshop. Water leak from flexible hose in shower. Radio antenna hanging off side on van. Cracked silicone on rear corner of roof. Clearance light loose. Rear roof lock clip held on by 1 screw and glue. Aircon revving up to turbo while running on low. Told that they could not hear any problem. 13 days in workshop. Shower drain pipes still run under chassis, but now secured better. Aircon still a problem. 32 days spent in workshop. Even after booking the van in for repairs it appears nothing was done for 4 1/2 days. All other problems fixed we think. Have to wait until our next trip to see whats next. Will not be going back to Jayco Adelaide.
Purchased in March 2020 for A$46,000.00.
Good little van
2017 Journey from new. Haven't had any issues. Tows well behind the Pajero. My only concern would be the glass windows but haven't seen another with them to compare. No issues with them so far though.
Purchased in March 2017.
Nothing but trouble
So excited to pick up our new 16' Outback Journey in 2019
All downhill from there. Dometic air/con, that was supposed to heat, didn't
Fridge freezes up on long road trips.
Scratches on doors. Knobs falling off the oven.
Poor quality finishes inside
Has been in service centre for wks since we've had it.
Never again Jayco
Purchased in September 2019 at Edwardstown for A$38,500.00.
best thing I bought cheap holiday touring
2 axles, great to tow, has oven ,not too bad when wind blowing badly best thing is being able to leave and tour around .
toe with a ford territory diesel 2.7 ltr
DISAPOINTED JAYCO PURCHASER
We bought the new 2019 jayco -journey/outback at the camping show in Bendigo, we picked the van up a few weeks later after having a few minor repairs and a detail, ,including a very noticable hole in bottom corner of the vinyl when the pop-top is up.
our first trip ( 4 days ) it rained for a few hours and my matress,doona and pillow were so wet as if a bucket of water had been tipped on it , we could see a stream of water coming in. we took it back to the dealer in Bendido/Epsom that told me they could not find a leak, so i got the van home p...
Can't fault it
Haven't had any problems with my 2018 18:55 comfortable for the wife and me bought new
Tows great,looks great easy care and find jayco service very good people to deal with
Purchased in November 2018 at Jayco Newcastle for A$54,000.00.
Had it for 9 months
Jaycee Journey DX Outback, bought it new , tows well, nice looking van,,nice design shame it was put together by Richards Craniums,,,nothing was as it should have been,,,repairs under warranty took for ever,,,dripping shower washer replacement took 4 weeks = that over filled the cup of unhappiness, sold it at a loss after 9 months, bought 14 yrs old Future System caravan no problems at all.
Purchased in March 2018.
Frustration frustration frustration would i buy this van again
Bought brand new first big trip axle shagged after just 4000 kmls tyres scrubbed out front panel of van cracked out not impressed so far does tow well inside very neat and tidy unit
Purchased in August 2019 at Jayco mackay for A$56,000.00.
Shame jayco shame
Plumping not done right,cupboards falling apart,12v wiring burning ,dents in trimming, and van is only 3 months old and jayco don't think any of it is there problems.absolutely no quality control what's so ever
Purchased in September 2019 for A$72,000.00.
Jayco Journey Outback 2019
Great looking van.
Workmanship is disappointing. Dents in cupboards, laminate coming off, roof bowing in two places. All under warranty, but what a hassle.
Should not have happened to start with.
Dents found on pick up, laminate and roof coming down found the next day.....
Jayco, workmanship for a $70,000 van, very disappointing.
Jayco and Caravanland, take no responsibility, just because it is under warranty....
It should not happen to start with. Should have been found prior to picking up, Caravanland had it for a Month.
Buyer be aware.
Purchased in September 2019 at Caravanland for A$68,854.00.
Easy fix to Lift roof of van
Move struts 300mm,up the gas struts to 600 ,new vans are already moved and the gas struts are 630 ,will make it a one person lift easy l have a 2012 van
Purchased in December 2011.
Buyer beware if you are thinking of buying a Jayco van.
We purchased our Jayco Journey, brand new, in Nov.2014. The roof leaked so badly that we had to have a whole new roof installed. Jayco did cover this cost as it was in warranty, however when they replaced the roof they attached the awning incorrectly, with one side longer than the other, so it never rolls up evenly, we also have stress cracks in the grey trim panels at the back of the van. They have refused to repair these faults as the van is now out of warranty & say that these problems are caused by general wear & tear, not so, as the van i...s always kept undercover & has never been off a sealed road. I have contacted Vic.Consumer Law, & have been told that they are in breach of section 54 of the traders act, but I have to get a 3rd party assessment of these faults & then follow it up again with Jayco, but my husband’s health is not that good, so Jayco are going to get away with not fixing our problems, so my reason for writing this is just to let everybody know that Jayco’s after sales service is terrible, a big zero, especially if your van is out of warranty. So if you are thinking of purchasing a Jayco DONT. If I could give zero stars in a review that is what Jayco would get. We are both very disappointed & angry with Jayco. They have also caused a lot of stress to my husband, that he can ill afford. JUST DON’T BUY A JAYCO..!!!!
Purchased in November 2014 at Bayswater Jayco.
love the van not fussed with the cuppoard doors screws to small to much three ply used
very well easy to tow its just the woodwork not good lot of fixing to be done putting up the roof is a two person job I wish I had really checked on weigh you can carry
2018 Model 1 trip only undertaken completing 14k trip on black top.
- Tyres scrubbed out unroadworthy
- Suspension requiring replacement multiple components
- Nowra service center problematic told to wait 3 mths for replacement tyres and components
Heavy glass shower door fell off,electric brake wiring under van breaking,wheel alignment out of spec,van heavier then what's on compliance plate,plastic cupboard handles breaking,water leak above bed no sealant on part of roof, quality control at factory poor good to tow but so many problems.
Not one for unsealed roads
Purchased brand new Journey DX Outback only to take it on gazetted unsealed roads and lots of damage. We were not off road and drove to conditions with reduced tyre pressure. Shower door fell off marking cubicle and hole in flooring, all drawers dropped and hinges. Inside is fitted out as normal caravan. No additional measures taken to make inside suitable for unsealed roads. Great looking van but be prepared to spend time reinforcing it to suit conditions. Lots more damage to list but hoping all fixed under warranty.
It is a great van and easy to toe and get into tight places , We love it and have had no problems with it to speak of. Have had it on gravel road and it stands up well
Very good van, tows great
Very stable with passing trucks and not affected by wind. Van tows great and brakes well once you have the brake controller set up correctly. Pop top comes down with movement and needs to be checked each time it’s lowered. Small issues with QC but acceptable. Very comfortable and well laid out. Everything works and there is a big improvement in quality control. Very happy with our new van.
- Pop-Top Journey 17Ft Touring
- Verified purchase
Multi issues and more each time we take it away for a holiday. Just continual Stress
Our First Journey Poptop was returned to Manufacturer as back wall delaminated.
Had to wait months for New one to be made.
Assured by Jayco Australia that new Journey Poptop would receive extra Quality Control.
Nearly 50 problems/concerns so far and each trip planning involves, what will we do or where can we get it fixed.
Jayco Dealers are sometimes booked out a long time ahead, so repairs from Jayco Owner travelling are not important.
Second Journey had misaligned poptop, Mismatched benchtop, Sealant not adhering, Replace Rear Axle (Told...
Questions & Answers
Hi i have a 2015 outback Journey 17 ft & have discovered lately that i am having tyre wear on the inside tread of my 4 tyres , please explain ?
Get alignment done . Have heard of one Journey owner only getting 4000Km out of a full set of tyres. Said Jayco not interested.
Thanks Dave, being independently sprung, I wasn’t sure how much could be done,certainly can’t see where axles can be adjusted, having said that I will certainly investigate your suggestion
I have purchased a 2014 model Jayco Journey Pop top. The lead from the fuse box had a pos n neg lead. The pos has a blade fuse. Do I simply hook that up to my AGM battery to power up all 12v systems when not using 240v
Do I need to do anything else to activate the 12v power?
Customer Relations TeamJayco
Hello David, Please send your inquiry to firstname.lastname@example.org including the chassis number and our technical advisor can assist you further. Customer Relations Team
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