20Jayco Journey Pop Top

Jayco Journey Pop Top

 Verified
2.9

83 reviews · Statistics

PositivevsNegative
43% · 3639 · 47%
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Mileage 12,427.267 km
Value for Money
3.0 (34)
Cleaning & Maintenance
3.4 (32)
Interior Build Quality
3.2 (30)
Off-roading Performance
3.2 (20)
Exterior Build Quality
3.4 (31)
Comfort
3.6 (29)
Tows well behind vehicle
Some parts not durable
See the Best Caravans in 2024 as rated by Australians on ProductReview.com.au.

Reviews

Jayco Journey Pop Top83 reviews
Moira
Moira4 posts
  17ft Outback

A big disappointment

We bought a four month old van 17.5 outback at end of 2018 from first owner 5mths ild, we have used 4 four tines and about 6000 kns after the last use it was parked in the shed and cleaned. I moved it out 3 days ago to ready for holidays only to notice large section of interior wall had delaminated, i rang jayco warranty to get the standard answer its out of warranty, 2 months well what a disgrace and what poor quality the vans are absolute poor quality build. Jayco warranty is a joke and when you spend good hard earned money buying there products you would a least think they may a least give some help.
My advice to any future purchasers have a good look around there are many better vans available Show details
Overall
Value for Money
Cleaning & Maintenance
Functionality
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Trevor Mitchell
Trevor Mitchell
  17ft Touring

Wonderful van, awesome so far

We picked up our 17.55-8 in June from Adelaide Jayco. Wrapped with it so far, 3 trips, about 1200 km's total. Apart from the odd screw and bolt not 100% tight, can't fault it yet. Did add a vent to the sullidge outlet to speed up waste water draining , probably could have got it done at 1st service, but only a 5 minute fix. Tows great, hardly affected by winds, no leaks found ( had some good windy rain1 trip)does everything for us. Towing with a
150 series Prado. Replacing a Windsor Statesman Royal we had for several years. Show details
Functionality
Interior Build Quality
Off-roading Performance
Exterior Build Quality
Comfort
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Hando
Hando
  17ft Touring

Nothing but trouble

We have had our jayco journey 11 months and to say it’s been a disappointment would be an understatement , nothing but problems since day one !
Water leaks ( yet another one on this weekend trip ) from pipe fittings , things constantly falling off , taps, microwave the list just goes on and on .
I now carry a full tool kit , adhesive, fuses ,to keep this piece of junk going .
We love caravanning but I have to say sadly I hate my jayco and if I could afford to get rid of it I would.
Will never recommend or buy another one and I recommend you all do the same ! Show details
Overall
Value for Money
Cleaning & Maintenance
Functionality
CPMar
CPMarTASHobart, TAS8 posts
  Verified Journey Pop Top
Value for Money
Cleaning & Maintenance
Moris K.
Moris K.5 posts
  16ft Outback

First caravan experience

Easy to tow, manoevre. Systems all work correctly and reliably. Solar charging maintains battery remarkably well Show details
Surferbells
SurferbellsVICSouthwest, VIC4 posts
  Journey Pop Top
Overall
Value for Money
Cleaning & Maintenance
Functionality
Raelene G.
Raelene G.VICGippsland, VIC5 posts
  Journey Pop Top

Love our Jayco Journey … but

Love our Jayco Journey purchased August 2018. Lots of little problems, all fixed by Jayco. Several months ago realised we had a leak over shower which had been happening for a while but unnoticed by us as had hardly used van. Local Jayco could not have been better to deal with. Booked in 2 weeks later and less than a week all repaired. Are just on our first long trip (4 weeks) to Queensland and found that 2 tyres have scrubbed out (no off road driving) had to purchase 2 new tyres 1/2 way into trip. On talking to other Jayco owners, this seems to be a common problem, due to poor manufacture of axles (Chinese). Have yet to talk to Jayco, so will be interesting to hear what they have to say. Otherwise van is travelling well. Show details
Mark
MarkWAPerth, WA7 posts
  Journey Pop Top

Great value for money

Have not had issue with the van does the job finishing are good sales team great. Great first van without spending big dollars…. Would recommend to any one looking at a jayco Show details
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Barbbz
BarbbzMelbourne29 posts
  Journey Pop Top
Paul
PaulSouth Australia2 posts
  17ft Outback

So happy we chose this model Jayco

We have recently purchased privately, a used 2019 Jayco Journey DX Outback 17-55-8 pop top. It is a dream to tow with the dual wheel set up, even in high winds with Road Trains around. Everything works very well, we have only done 2 trips so far, and have experienced no problems at all. We have been on dirt roads, and have had no dust leaks, and in rain with no leaks. The pop top works very well, and the van came fully decked out with all equipment. Great value for money spent, compared to other brands. Show details
Functionality
Interior Build Quality
Off-roading Performance
Exterior Build Quality
Comfort
Peter C.
Peter C.VICSouthwest, VIC
  16ft Outback

Aluminium siding electrolysis

Brought new mid 2015, Starcraft outback. Recently displays hole in aluminium siding and bubbling of paint.
Asked Jayco for advice and assistance as this should not have happened.
Jaycos advice from customer support debt was van just out of warranty...sorry ,ask dealer for repair quote next service.
My advice would be dont rely on support from Jayco. Show details
Value for Money
Cleaning & Maintenance
Steve
Steve
  Journey Pop Top

Not real happy

Brought a 2021 Jayco journey, had it for less than 10 months, roll out awning is leaking along the stitching, was told it could take up to 8 months for a warranty claim. Now waters leaking inside around a window that is under the awning. Not real happy
Doug
DougWAPerth, WA32 posts
  16ft Touring

Lack of Quality Control

We bought our new Jayco 17' pop top in 2010 to tow around Australia. Looking at all the complaints today, nothing has changed at Jayco. Their dealer pre delivery was non existent, combined with very poor quality control at the factory made what was basically a well designed van extremely frustrating. Come on Jayco as one of Australia's leading caravan manufacturers, just a little more care with quality control would stop all the negative customer experiences."Doing just enough is not good enough". Show details
Overall
Value for Money
Cleaning & Maintenance
Functionality
r w.
r w.NSWMid North Coast, NSW2 posts
  Journey Pop Top

Be prepared for problems

Brake failure, scrubbed out tyres, leaking water pump, twisted hoses under sink, laminex peeling off cupboards, all within 2 months of delivery. Then electrical problems, no 240 power, water leaks etc. Show details
Overall
Value for Money
Cleaning & Maintenance
Functionality
Jayco
Jayco   DM   
More

Thank you for your feedback. We recommend you contact your selling dealership to discuss your concerns and for assistance in having any genuine faults rectified. Jayco Customer Relations Team

Unhappy
Unhappy
  17ft Outback

Can’t even get a quote

I have rang a local Jayco dealer several times to get a quote on a new journey outback I have still not received a quote or a phone call back. After reading these reviews I’m not sure buying one of these is such a good idea anyway. Very disappointed

Questions & Answers

Therapeutic A.
Therapeutic A. · Journey Pop Top

Can you get an oven put in where the microwave is in the 2022 jayco journey poptop, l really miss having an oven and dislike using a microwave

Barry. R
Barry. R · Journey Pop Top

Hi. I have a 2016 Jayco Journer poptop with 2 x 160 watt solar panels on the roof. My question is are those panels wired up in series or parallel. Presently there is no circuit breaker or isolator in the circuit between the panels and the solar regulator inside and need to calculate the short circuit amps based on the PV array configuration to choose the correct MCB. Thanks. Barry

Natalie L.
Natalie L. · Journey Pop Top

Where is the isolator switch located in the 2022 Jayco Journey outback 17.58

See all Jayco Journey Pop Top questions

Details

Features:

  • The Jayco Journey comes in both a Touring model and an Outback model.
  • The Touring has a lower ride height that allows for greater fuel efficiency, while the Outback has higher ground clearance, JTECH 2.0 independent suspension, off-road electric brake magnets, protective side aluminium plates, and a 200W solar panel.
  • The caravan has different floor plans to choose from, with all sleeping at least 2 adults and some models sleeping up to 4 children.
  • It comes with Sphere Wi-Fi, a GPS, washing machine, gas cooktop, grill, and more.
  • The Projecta phone app lets you keep track of your battery, solar, and water levels.

What have reviewers thought of the Jayco Journey so far?

Reviews of this caravan have been mixed. Those with positive feedback found that the caravan towed beautifully behind their car, even in high winds.

A common point of pain in negative reviews was the workmanship of the caravan. A number of reviewers said that components of their caravan stopped working properly quite soon after they first started taking it out on trips. Problems cited included cupboards not opening properly, tyres scrubbing out, leaks, and trim being poorly fitted.

Different reviewers had different things to say about the warranty process. Some said that they had no problem getting repairs done and that this was covered under warranty, while others said that they had to wait months for repairs.

Compare all Jayco Journey Pop Top listings
CategoryCaravansCaravansCaravansCaravans
Price (RRP) $56,490$60,990$55,490$50,990
Sleeping Capacity5 people5 people2 people2 people
Number of Axles1111
Tare Weight1,835 kg1,972 kg1,723 kg1,592 kg
Travel Length1,817 m7,030 m6.66 m6,575 m
Pop-TopYesYesYesYes
Main Bed SizeDoubleDoubleDoubleDouble
Bathroom / Laundry InclusionsSink, Toilet and VanitySink, Toilet and Vanity
Exterior Features240V Power Point, Awning, Patio Light and Rear / Reversing Camera240V Power Point, Awning, Patio Light, Rear / Reversing Camera and Solar Panels240V Power Point, Awning, Patio Light, Rear / Reversing Camera and Solar Panels240V Power Point, Awning, Patio Light and Rear / Reversing Camera
Interior FeaturesAir Conditioning, TV and Wi-Fi SystemTV and Wi-Fi SystemAir Conditioning, Fan, TV and Wi-Fi SystemAir Conditioning, Fan, TV and Wi-Fi System
Kitchen InclusionsCooktop, Fridge and MicrowaveCooktop, Fridge and MicrowaveCooktop, Microwave and SinkCooktop and Sink
Manufacturer Warranty2 year(s)2 year(s)2 year(s)2 year(s)
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