Buyer beware if you are thinking of buying a Jayco van.
We purchased our Jayco Journey, brand new, in Nov.2014. The roof leaked so badly that we had to have a whole new roof installed. Jayco did cover this cost as it was in warranty, however when they replaced the roof they attached the awning incorrectly, with one side longer than the other, so it never rolls up evenly, we also have stress cracks in the grey trim panels at the back of the van. They have refused to repair these faults as the van is now out of warranty & say that these problems are caused by general wear & tear, not so, as the van is always kept undercover & has never been off a sealed road. I have contacted Vic.Consumer Law, & have been told that they are in breach of section 54 of the traders act, but I have to get a 3rd party assessment of these faults & then follow it up again with Jayco, but my husband’s health is not that good, so Jayco are going to get away with not fixing our problems, so my reason for writing this is just to let everybody know that Jayco’s after sales service is terrible, a big zero, especially if your van is out of warranty. So if you are thinking of purchasing a Jayco DONT. If I could give zero stars in a review that is what Jayco would get. We are both very disappointed & angry with Jayco. They have also caused a lot of stress to my husband, that he can ill afford. JUST DON’T BUY A JAYCO..!!!!
Purchased in November 2014 at Bayswater Jayco.
2018 Model 1 trip only undertaken completing 14k trip on black top.
- Tyres scrubbed out unroadworthy
- Suspension requiring replacement multiple components
- Nowra service center problematic told to wait 3 mths for replacement tyres and components
1st service part 2
Because of the multiple problems our Journey has we had to leave it again for repairs over Christmas, the van is not even 6 months old and has spent more time in the shop then travelling. The new problems are.
wall paper peeled off, apparently mouldy boards were used and this is the reault, total strip down of internal of van.
arial winding mechanism dropped out.
external and interal screws snapped leaving the lifting arm inside unstable and the bracket lockdown outside unstable.
husbnd side of van flooded this time and the boot filled with water again.
Screen door has very cheap door jam material on it and the bugs get in
plastic has come away from each corner of the pop up part of van allowing everything in
safe has been put into an area old people cant get to
window atruts do not always work
rang the seller, not really interested
wrote aimilar above on Jayco Australia face b ook page, they are not interested.
Advise, do not buy, better to buy 2nd hand of these at least you know the problems have already been addressed.
Very bad Customer Service for a new van
I am disgusted with Jayco
Our new 2015 Outback Journey was ready for pick up in June however because of illness we had to leave it at Nowra for 2 weeks. One would have thought that the company would have fixed the cupboard misalignment before sending it out as part of their quality control and worse case RV centre should have (they had the time) fix the cupboards before we picked it up.
We were told we could have it fixed at first service.
We paid 43 k for this van, I expect quality not excuses.
We discovered that the van also leaks onto one of the beds (mine) I took photos showing the leaking into the cupboard and onto the bed along with another problem where the led lights on the 4 external corners of the van filled with water (water and electricity do not mix).
I sent customer service an email, I am still waiting for a response, that was over a month ago.
I also filled in the customer feedback survey, stating all of the above, their response was, thanks for filling that out here is a cheap crap key ring for your problems but no acknowledgement of the problems.
Would I buy Jayco again, no, their service ethics suck, their build ethic sucks and their customer service is deplorable.
Numerous defects on Jayco Journey van New 1st trip
Sinse !/4/15, broken latch on toilet door,fridge wouldn't start on gas(so much for gas certificate),numerous tries to close top and it wouldn't line up to close latches,1st time side window opened it fell out breaking strut,advised to go to Darwin dealer_ no dealer in Darwin, window has been taped up as my repairs may not be effective,head office assumed in book so he must be there,fridge repaired by Dometic dealer in Darwin who asked if we had drawers problem we said no.Left Darwin got to Litchfield (50km)and found drawer and clothes everwhere.Further south at Adelaide river met other travellers who said they were travelling with Jayco dealer from Ballarat who had so many problems he took his van back to Ballarat for replacement to continue his trip.We then discovered that our new van had been rebuilt with the 4 struts being relocated (holes eveywhere) and very very basic repairs made to the roof curtain and the rib left out completely.After making my own repairs to the draw that had fallen apart I discovered that the draw runners were too low and the draws would not latch so out came the duct tape to keep them permanently closed.The rear panel came away from the body so it is now taped up with 100mph tape to stop the ingress of water.The front boot seal is as useless as tits on a bull as the lid and seal do not meet and I found numerous items ruined by water including a spare set of wheel bearings.The roof erecting mechanism has been incorrectly installed and brackets are at odd angles.All the upholstery after only 5 weeks was showing signs of wear and now is a mass of balled material.Doors on the cupboards are miss aligned and have to be helped into their correct closing position,some of the draws etc are warped and wearing the cupboard faces.The laminex at the edge of the beds had to be reglued as it had come away from panel.1/2 way to its 1st service I felt the wheel hubs and they were red hot so at Dubbo for its 1st service I was told the brakes had been partially on all the time.The roof vent during rain allows for the ingress of water and to stop this I rolled up a hand towell to stop further moisture.As requested I will not mention any remarks etc by the company and its agents thru all of this.
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