Never buy a Jayco product again
Purchased van at the 2020 caravan show. Handover 23rd March. Could not use because of virus shutdown. Noticed no covering on window above sink. Six weeks of negotiations and 4 days in workshop to get a curtain installed. First trip away (150ks). Wiring for water tank levels fell off and near scraping the ground. These were held on by pieces of tape. Told not to worry and to continue trip. TV antenna would not turn. Massive leak from shower drain. Do not know if any damage to floor. Shower drain pipes go under chassis and not through it. They we...re held on by 2 cable ties. Not fixed. Water leak from behind awning. Front near side floor of van dropped.. Not secured. 15 days in workshop. Another small trip away. Back to workshop. Water leak from flexible hose in shower. Radio antenna hanging off side on van. Cracked silicone on rear corner of roof. Clearance light loose. Rear roof lock clip held on by 1 screw and glue. Aircon revving up to turbo while running on low. Told that they could not hear any problem. 13 days in workshop. Shower drain pipes still run under chassis, but now secured better. Aircon still a problem. 32 days spent in workshop. Even after booking the van in for repairs it appears nothing was done for 4 1/2 days. All other problems fixed we think. Have to wait until our next trip to see whats next. Will not be going back to Jayco Adelaide.
Purchased in March 2020 for A$46,000.00.
Good little van
2017 Journey from new. Haven't had any issues. Tows well behind the Pajero. My only concern would be the glass windows but haven't seen another with them to compare. No issues with them so far though.
Purchased in March 2017.
best thing I bought cheap holiday touring
2 axles, great to tow, has oven ,not too bad when wind blowing badly best thing is being able to leave and tour around .
toe with a ford territory diesel 2.7 ltr
- Pop-Top Journey 17Ft Touring
- Verified purchase
Multi issues and more each time we take it away for a holiday. Just continual Stress
Our First Journey Poptop was returned to Manufacturer as back wall delaminated.
Had to wait months for New one to be made.
Assured by Jayco Australia that new Journey Poptop would receive extra Quality Control.
Nearly 50 problems/concerns so far and each trip planning involves, what will we do or where can we get it fixed.
Jayco Dealers are sometimes booked out a long time ahead, so repairs from Jayco Owner travelling are not important.
Second Journey had misaligned poptop, Mismatched benchtop, Sealant not adhering, Replace Rear Axle (Told...
First van no worries .
We found the van to be well built even though mass produced, few little problems but our dealer at Orange NSW was great. Considering it's not the off road model and we have taken it to Birdsville twice we have gotten away reasonably unscathed. Only problem has been the fridge died, seems to have degassed itself
Issue with cupboard handles and roof alignment
This is my first van very happy with it tows great has the room we need except the handles on the cupboards they are plastic and fall apart why did they change from the push ones to the plastic pull ones. Roof doesn't line up properly when lowered cant latch on drivers side without physically pushing it over
Roof lifting very heavy all jayco journeys should be recalled and fix the problem. Airconditioning on roof to heavy makes roof come down out of alignment and cant latch down roof.
Mostly happy, but dissappointed due to roof problems
Overall 70% satisfied but quality of workmanship in some areas disappoints. Roof is way too heavy for old style lifter system in use. Needs are radical re-think and/or re-engineering and strengthening of lifter bars. Roof comes down out of alignment making it hard to latch roof on drivers side of van. Keeping awning loose etc does not improve situation. Van tows well, like ensuite, single beds very comfortable, lighting very good, fridge and A/C both work well. Cabinet quality just OK, clearly not a lot of pride in workmanship. Does lack internal storage space. No pull out pantry although this was a great feature on our Freedom van. Would I buy another Jayco? Probably but steer clear of pop-tops.
Cupboard handles very stiff and falling of
Cupboard handles very poor quality. Overall good easy to tow good shower air con and heater good bed good lighting the only clock is too small need a bigger one.
Great to tow!
Few teething problems with lights now fine. Very good to tow doesn't sway. Inside very well set out toilet & shower excellent. Aur conditioner bit heavy on roof to lift compared to discovery model but works very effectively. Comfortable inside .
Only had for 6 months and had nothing but electrical faults
Disappointed in the new van ,used it in October 2016 faulty lights.Using it in December 2016 more light problems and door handles break easierly.we have called Jayco and said we may come and see but at your cost. Not Happy
Great van and terrific service from Jayco 17.55.9
What a great van! Our fifth new Jayco, the layout is great, very peaceful colour scheme, toes beautifully, looks smart, and great value for money, picked up new in June 2016, headed of on big trip, went into Townsville Jayco to have the roof adjusted and while here we mentioned that the rear wall had a bulge in it when hot. The next morning we had an email from h/o wanting photos, every few days another email ask how the van was. On our return home we took our van into our dealership, who sent it to Melbourne to fix/replace rear wall. Jayco h/o were fantastic and replaced the complete caravan. Where else but Jayco would you get this great service.
Excellent value for money
Excellent - Jim 23 Nov 2016
Puchased my 17-55-8 touring van in January 2016 , have done 3k trip into Queensland , Van tows excellent with the dual axles and performs very well.
I have just had the first service & a couple of warranty jobs done at Jayco Nowra were i would recommend the sales team & the service team,
all was done with no hesitation . This is an excellent dealership, very perfessional. Our hand over took 3 hours never missed one thing.
Other than a couple of minor things we have found the van very comfortable & easy to use . The quality of the van & appliances are very good for a van that is reasonably priced.
Some minor teething problems, but acceptable.
As with most Jayco branded products, quality control is very poor. They need to pick up their game on quality control in what is now a very competitive market. Having said that, we have towed our 2015 Journey for more than 20,000 kms and, apart from the obligatory draw front falling off and a few minor leaks that were fixed, found it towed well behind our diesel Ford Territory fitted with rear spring air bags and WDH. We had ESC fitted to the van as an option (which I believe now comes already fitted). We have two single beds as one bed is lon...ger than the other and therefore accommodates my 6ft. But you do need to spend some needle-time on fitted sheets, if you prefer them and because of the two different mattress sizes need to carry two different size sheets. We had no problems with the electrics, plumbing, fridge, air conditioner TV etc but do unhook the TV and put it on a bed when travelling, as advised on a sticker on the TV bracket. In summary, we are comfortable with the purchase bearing in mind that you get what you pay for.
Not perfect but good touring van
We purchased the pop top in July 2015. The van at that time had been sitting in the dealers yard for 14 months. Needless to say it had been accessed for spare parts for other vans. Rust was also prevalent on the draw bar, hub caps and rain water had damaged the walls. We had the option of purchasing a newer model but preferred the layout of the older van. We were given assurances by the sale representative that all issues raised would be resolved before we picked it up and would have a new van warranty including a discounted price. The de...alership, Campervan, were true to their word. We have now had over 12 months experience with the Journey and travelled across three (3) states and have used the van frequently. On the downside, yes, there are quality issues. Although these are not insurmountable, they are still minor annoyances. Compared to a number of other pop tops of similar size the finish is not as good. On the upside, the reality is the price of the Journey can be up to 50% less, more in some instances, than the price of an equivalent pop top van. For example it is not unusual to be paying $50-60,000 for a comparable pop top. So perhaps you get what you pay for. To date when we have had a problem, Jayco have come to the party and fixed it under warranty, not that there has been anything major to date. As a touring van, it tows beautifully. We replaced the standard coupling with a McHitch coupling and that has made a big difference with reversing the van by someone who is not all that good at doing so. We have had no difficulties with the appliances or transfer of energy source from electric, to gas, to battery. We have been caught a few times in a storm and had no leakage issues. The journey was remarkably stable in high winds. At a little over 2 tonne loaded, I am pleased we chose a van with a twin axle. So all in all, value for money, I rate the 2014 Journey very well. Ultimately it depends on what you want to spend as to what you get in return.
Just brought van 6yrs old but never been used, staples protruding through plastic, tape and card board over exhaust vent for fridge when on gas, cupboard doors screws falling out, poor wiring, plumbing needs to be modified and it hasn't travelled 100km yet. I read all the bad reviews but thought they couldn't be that bad with the amount of vans on the road.
Jayco Journey cheap, but ,stress wise...very costly!
Our Jayco Journey purchased in March 2015 has left us totally stressed and broken hearted. Because of the very low coupling we have only been back and forward to the dealer trying to rectify it. Unfortunately our van was one of the first vans built after the Christmas closure at Jayco of the redesigned 2015 model. We were talked into a underslung model to give the body a 100 mm rise for better clearance. We weren't told that the coupling would subsequently be welded to the bottom of the A frame. And so began our Jayco NO~Journey.
Our car ...
Questions & Answers
Hello we are interested in getting a solar panel on 2018 pop top ..is this possible
Customer Relations TeamJayco
Hello! So that we can further assist you, please send your inquiry to firstname.lastname@example.org and include the chassis number of your van. Customer Relations Team
What can a Jayco journey outback do that a tourer can’t? We will get the gas bayonet, the bike rack... neither can go off road, and it’s 300kg lighter, so what’s the limitation?
Whats the height from ground to the top
Of the caravan. Not including the airconditioner?
|Sleeping Capacity||2 people|
|Number of Axles||1|
|Tare Weight||1,835 kg|
|Travel Length||7.05 m|
|Main Bed Size||Double|
|Bathroom / Laundry Inclusions||Shower, Sink and Toilet|
|Exterior Features||240V Power Point, Awning and External Speakers|
|Interior Features||Air Conditioning, TV and Wi-Fi System|
|Kitchen Inclusions||Cooktop, Microwave and Sink|
|Manufacturer Warranty||2 year(s)|
|Release date||Sep 2007|
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