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JB Hi-Fi
2.3 from 2,602 reviews · View Statistics
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Reviews

  • Product Quality
    3.0 (625)
  • Return Claim MadeYes (160) · No (603)
  • Shipping
    2.0 (227)
  • Customer Service
    2.8 (474)
  • Warranty Claim MadeYes (98) · No (646)
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Anne D.
Anne D.Sydney, NSW

Amazing customer service from Pearce at Broadway.

published
Product Quality
Customer Service
mark
markGreater Melbourne (Inner), VIC

poor communication

published
Product Quality
Shipping
Very unhappy
Very unhappy Perth, WA

Dreadful service

published

Called into a store to buy computer speakers. They didnt have them so directed me to buy online which I did. Paid extra for express delivery. I received a call later that day to say they couldnt supply the speakers (seems they post items from the store nearest to you which I didnt know). Suggested I go to another store and they will refund the express postage cost. Go to the other store to collect the speakers but cant refund the postage- have to email their HO to arrange a refund which takes 2-10 days. So they take money immediately but dont want to refund immediately. Of course no way of contacting anyone either. Most awful service especially as none of this is my fault.

Shipping
Incentivised Review No
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Exceptional service

published

I ordered a product and less than 2.5 hours later it was delivered, and for only $5. Super Spectacular service.

Product Quality
Incentivised Review No
Scott M
Scott MSydney, Australia
  • 13 reviews
  • 13 likes

5 weeks order still not delivered! no response from customer service

published

Placed an order 29th June and it still has not been delivered by 3rd August.

I have tried to contact customer service through the website and no response! Very disappointed in the lack of response from JB HiFi, the tracking number for Toll hs two items with this tracking number and they say contact JB HiFi. I wont be buying from JB HiFi again!

Product Quality
Shipping

Related Articles

Previous

Where to buy and how to choose a monitor and other home office needs

In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.

Wendy Z.
Wendy Z.20 Mar 2020
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Lisa S.
Lisa S.
  • 3 reviews

Horrible experience stay away

published

Used to love JB Hi Fi. Not anymore. We have two faulty products that we have bought through click and collect during lockdowm. No way to return or do anything about it. They don't even send a proper receipt once you purchase. Never ordering through this company again

Product Quality
Incentivised Review No
Product PurchasedSamsung HW-A650
Unhappy customer
Unhappy customerGreater Melbourne (Outer), VIC

Cancelled orders for no valid reason

published

Two orders cancelled by verification team for no valid reason. Jessie in customer "service" was insensitive and he was unable to find an appropriate solution. JB have lost a once loyal customer. I've always purchased white goods and electronic devices with them but I'll never order online or in-store again!

Product Quality
Shipping
Rob M
Rob MGreater Melbourne (Outer), VIC

Unhelpful

published

Ordered a X Box game on the 21/07 still haven't received it as of the 02/08 paid for express post, have ask for a refund twice and no response.

Shipping
Incentivised Review No
Bobbiee
BobbieeSouth East Queensland, QLD
  • 10 reviews
  • 2 likes

Unnecessary cancellation of order having charged me

published

On 27 July I purchased a gift card coupon for someone's birthday gift, immediately after I finished the transaction (which it accepted) I had an email advising that the order had failed their verification process and been cancelled. NONE of the four reasons given were applicable, they are still holding my $200 (as per my bank statement just now), which did not appear as a pending transaction. I have tried to ring them with it ringing out. I have completed an enquiry form on 29 July and still no personal response.
Total failure on customer service. I would add that I have used this business numerous times for many large purchases, but will be hesitating in future and definitely not recommending them anymore.

Product Quality
Shipping
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Kory
KorySouth East Queensland, QLD
  • 2 reviews

Backpack checking policy

published

I have just been to JB Hi-Fi Indooroopilly store fir buying a USB stick. Picked one, payed and was leaving but was stopped by the security in order to have my backpack checked. I find this so insulting, though two days ago I bought a 55" tv from the same store, apparantly I didn't look like a thief that day with my back pack!

Product Quality
Customer Service
David Paul
David Paul
  • 2 reviews
  • 1 like

Buy online with caution.

published

Be cautious when buying products online from JB Hi-Fi. We purchased a new laptop through their online portal and received a display model unit from one of their stores.

The unit was not marked as clearance on their website, and there was no communication from the store or the online provisioning team. The store had not even performed a factory reset, and had another users profile, a password protected admin account, and the demo app installed and running.

We tried to contact their online ordering team, both by phone and online, but so far no response.

We have reset the computer and it works perfectly, but still, to receive an essentially used product without some sort of communication is unsatisfactory.

Product Quality
Shipping
Incentivised Review No
Luke.T
Luke.TGreater Melbourne (Inner), VIC
  • 3 reviews

Great online experience

published
Product Quality
Incentivised Review No
Iron
IronSydney
  • 26 reviews
  • 24 likes

online order going nowhere

published
Product Quality
Shipping

Ease of booking through the website and to picking up the order. Bought the braun quick 5V stick mixer.

published

Bought the Braun Multi Quick 5V. Easy to use. Light and easy to hold. Great looking machine. Very versatile item.

Product Quality
Incentivised Review No

Incredibly Disappointing

published

Paid for next day delivery, order didn't come. When I called (which was an absolute nightmare in itself), and asked whats going on, I was assured it was just a glitch and would come the next day. Then, the next day comes and I get tracking info for the order - sent by regular post. That next day delivery I paid for turned into a week and a half. Thank god lockdown was lifted and I could go elsewhere to get what I needed. Absolutely pathetic customer service.

Shipping
Incentivised Review No
Warranty Claim MadeNo
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Questions & Answers

nanning
nanningasked
Online Store

Hi There, I have bought a mobie on 21/06/2021 on JB Hi-fi, i supply for my mobile and email address but i didn't receive confirmation. the worst thing no information from your end.
my mobile is 0430386186, email: n.zang@hotmail.com
your earliest response would be appreciated.
regards,
Nanning

No answers
Terri P.
Terri P.asked
Online Store

If I placed an order on Friday would it get to me by Monday?

1 answer
Reviewer R.
Reviewer R.

Maybe. Depends on many obvious factors

Pierr E
Pierr Easked
Online Store

I have recently purchased a Sennheiser wireless headset.. model RS120-9AA......My Smart tv is a Hisense Model No.50M7000UW..I have successfully connected headset to tv headset outlet......MY QUESTION is how can I get TV sound out for my partner whilst I have headset connected to tv.ie so we both can hear same.? Is there another connection or do I have to buy and connect a wireless transmitter or like? cheers PETE

1 answer
Pierr E
Pierr E

Buy a sound splitter attach to tv earphones hole then connect headset connector to one hole and non blue tooth speaker to other for sound to relay to non hearing reduced partner...disappointing outcome.!!

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