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JB Hi-Fi
2.3 from 2,490 reviews · View Statistics

Reviews

  • Product Quality
    3.0 (559)
  • Return Claim MadeYes (141) · No (544)
  • Shipping
    2.0 (193)
  • Customer Service
    2.8 (430)
  • Warranty Claim MadeYes (86) · No (577)
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john w.

john w.Illawarra, NSW

  • 3 reviews
  • 1 like

Poor customer service

published

Went to Warrawong JB HiFi. Walked in the store. Most of the sale assistance were standing around talking to each other about their private lives, which was extremely loud, so loud you call here it through the whole store. After about 10min a sale assistant came up and asked if I need help. I told them what I needed. Replied “Sorry we don't have that. I don't even know what it is” news flash it's on your web page. Just had to leave and bought else where.

Customer Service
Incentivised ReviewNo
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Not satisfied

published

Couldn't even price match a store / refused to price match a hard drive mentioned it was below cost but i don't think it was.

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The reviewer stated that an incentive was offered for this review

Hello To the world

Hello To the worldSouth Australia

  • 7 reviews
  • 1 like

Fake Fraud Totally Fraud

published

Was told clearly on the handbook that insurance covers the normal wear and tear.

I was looking for battery life being so low but they are total fraud.

But they are so fake and fraud telling to me that insurance says THEY COVER ONLY electrical and mechanical faults so anything else i am liable for those charges.

I am never ever shopping the insurance again, and will always avoid fraud jb hifi who is fake/fraud in my opinion.

Product Quality
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Corey

CoreySouth East Queensland, QLD

  • 2 reviews

Very poor customer service

published
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ever.dream

ever.dreamSydney, NSW

  • 9 reviews
  • 14 likes

They took the money instantly and cancelled my order without explanation.

published
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David

David

  • 17 reviews
  • 9 likes

JB HI FI refuse to exchange a gift card with receipt (but EB games will) and refuse to provide a resolution

published
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Daniel

DanielHiggins 2615, ACT

  • 2 reviews

Good customer service

published

I was in the Canberra centre store yesterday to buy a laptop. The young gentleman spent his time explaining the differences between few different models and guided me on which one would be best suitable for me. Really appreciate the time and effort.

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Incentivised ReviewNo
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Great experience all round, thank you!

published

Purchased a brand new pair of Beats headphones and the overall experience was fantastic. Plenty of help in store and a smooth process from the moment I walked in. Can't beat JB Hi-Fi.

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Jan

JanGreater Melbourne (Outer), VIC

  • 2 reviews
  • 2 likes

Misleading advertising

published

Recently you had a Bose home speaker on sale for $239 which I purchased. There was no mention whatsoever that this model only operates on Electricity and it is not suitable for my needs.

Incentivised ReviewNo
Warranty Claim MadeNo
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Horrible customer service and rude employees

published
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den

denSydney, NSW

  • 14 reviews
  • 9 likes

Moderate service

published

Especially in Hurstville, staff are kind of disconnected with the customer, we need to chase them to find something, even while you pay them at counter they have no eye contact, they chat with friends ignoring customers.. shameful for practising such a workplace culture...

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Annette

AnnetteGreater Melbourne (Metropolitan), VIC

Less than one if i could.....

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Sanity restored

Sanity restoredSydney, NSW

  • 8 reviews
  • 3 likes

Condescending

published
Customer Service
Incentivised ReviewNo
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Roy M.

Roy M.Sydney, NSW

Excellent Customer Service

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Naomi

NaomiPerth, WA

If I could give them a no star rating, I would.

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Claudia Morgan

Claudia MorganSydney, NSW

  • 3 reviews
  • 2 likes

No Refund No Returns No Exchange

published
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Would not give warranty

published

Paid for a $240 Fitbit that they said I would have warranty on, 6 months later Fitbit not working and took it to Toowoomba store and was told not their responsibility. Don’t trust JB Hi Fi or Fitbit

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DMB

DMBSouthwest, VIC

  • 2 reviews
  • 1 like

Disability Discimination. Sold Laptop staff knew would overheat. Taken advantage of staff knew HP would not replace!

published

Purchased HP Laptop (Camera Tripod ect) for Photography course. Made possible by NDIS and Oxygen Collage. Ripped off by jbhifi

Incentivised ReviewNo
Store LocationGeelong JB HI FI
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Sharon

Sharon

  • 5 reviews
  • 5 likes

Appalling Delivery Arrangements

published

Item sent quickly but sent by TOLL. TOLL arrived left a "Sorry we missed you" note. I sit right near the door, they didn't ring the bell nor knock or anything. Now I have to pick it up - what's the point of delivery then? TOLL can't ring the driver and the driver can't ring the recipient. Stupidity at it's best.

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Patrick

Patrick

  • 3 reviews

rude customer service

published

Absolutely rude customer service over the phone from the Bundall store phoned up asking about ps5 stock got treated like dirt for asking she didn't even attempt to look anything up

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Page 1 of 125

Questions & Answers

Pierr E

Pierr Easked

Online Store

I have recently purchased a Sennheiser wireless headset.. model RS120-9AA......My Smart tv is a Hisense Model No.50M7000UW..I have successfully connected headset to tv headset outlet......MY QUESTION is how can I get TV sound out for my partner whilst I have headset connected to tv.ie so we both can hear same.? Is there another connection or do I have to buy and connect a wireless transmitter or like? cheers PETE

2 answers
Reviewer R.
Reviewer R.

What did Hisense say?

Pierr E
Pierr E

Buy a sound splitter attach to tv earphones hole then connect headset connector to one hole and non blue tooth speaker to other for sound to relay to non hearing reduced partner...disappointing outcome.!!

Alan M.

Alan M.asked

Online Store

epson ds 1630 scanners

1 answer
Reviewer R.
Reviewer R.

???

Karen Hunt

Karen Huntasked

Online Store

Just about to order a blue toothspeaker. Need it for tomorrow the 17th. If I order and pay now, can I organize a contactless pick up tomorrow morning?

3 answers
sammy
sammy

contact Jb hifi & ask them

Noelene
Noelene

Don’t waste your time. They lie. Bought an Apple IPad on Monday from Glendale JB HiFi and paid over $2000. Told it would come from Penrith store by at least Wednesday. On Thursday when it had still not arrived I cancelled and asked for a refund.

Noelene
Noelene

Surprisingly not instant refund. Still not in my account after 3 days.

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