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Amazing customer service from Pearce at Broadway.
Couple of months ago I bought a digital TV from you, as I am mature aged I love the challenge of technology but am certainly no expert or even near my 9 year old grandson’s prowess.
In these days of Covid I spent a couple of weeks trying to get it working with others trying as well.
I finally phoned Broadway & was put through to a young man called Pearce.
He at first put me at ease ,suggested a few things also told me which I tube video to watch to assist me over that weekend of 2 or 3 weeks ago he also invited me to phone back with any proble...
We recently purchased a limited release album from for our daughters birthday. It was the only thing she wanted and we ordered and paid for it months before the release.
We changed the address of the delivery and somehow they cancelled the order and didn't refund us or let us know.
When it didn't show up we logged an online request to look at it as its the only way you can and was told they are investigating.
After several more emails from us for an update as we had the opportunity to possibly get it via another supplier we noticed the mon...ey returned to out account with no email or explanation. Unfortunately it was too late and we have now missed the boat and the product is not available anywhere. We went through JB months before the release as we thought JB would be our safest bet for fast and efficient delivery of a limited addition product. We also thought at least if something went wrong we could speak to someone but was very wrong on that front. It seems JB has no way to contact them other than the online form.
Called into a store to buy computer speakers. They didnt have them so directed me to buy online which I did. Paid extra for express delivery. I received a call later that day to say they couldnt supply the speakers (seems they post items from the store nearest to you which I didnt know). Suggested I go to another store and they will refund the express postage cost. Go to the other store to collect the speakers but cant refund the postage- have to email their HO to arrange a refund which takes 2-10 days. So they take money immediately but dont want to refund immediately. Of course no way of contacting anyone either. Most awful service especially as none of this is my fault.
I ordered a product and less than 2.5 hours later it was delivered, and for only $5. Super Spectacular service.
5 weeks order still not delivered! no response from customer service
Placed an order 29th June and it still has not been delivered by 3rd August.
I have tried to contact customer service through the website and no response! Very disappointed in the lack of response from JB HiFi, the tracking number for Toll hs two items with this tracking number and they say contact JB HiFi. I wont be buying from JB HiFi again!
Horrible experience stay away
Used to love JB Hi Fi. Not anymore. We have two faulty products that we have bought through click and collect during lockdowm. No way to return or do anything about it. They don't even send a proper receipt once you purchase. Never ordering through this company again
Cancelled orders for no valid reason
Two orders cancelled by verification team for no valid reason. Jessie in customer "service" was insensitive and he was unable to find an appropriate solution. JB have lost a once loyal customer. I've always purchased white goods and electronic devices with them but I'll never order online or in-store again!
- Online Store
Ordered a X Box game on the 21/07 still haven't received it as of the 02/08 paid for express post, have ask for a refund twice and no response.
- Online Store
Unnecessary cancellation of order having charged me
On 27 July I purchased a gift card coupon for someone's birthday gift, immediately after I finished the transaction (which it accepted) I had an email advising that the order had failed their verification process and been cancelled. NONE of the four reasons given were applicable, they are still holding my $200 (as per my bank statement just now), which did not appear as a pending transaction. I have tried to ring them with it ringing out. I have completed an enquiry form on 29 July and still no personal response.
Total failure on customer service. I would add that I have used this business numerous times for many large purchases, but will be hesitating in future and definitely not recommending them anymore.
Backpack checking policy
I have just been to JB Hi-Fi Indooroopilly store fir buying a USB stick. Picked one, payed and was leaving but was stopped by the security in order to have my backpack checked. I find this so insulting, though two days ago I bought a 55" tv from the same store, apparantly I didn't look like a thief that day with my back pack!
- Online Store
Buy online with caution.
Be cautious when buying products online from JB Hi-Fi. We purchased a new laptop through their online portal and received a display model unit from one of their stores.
The unit was not marked as clearance on their website, and there was no communication from the store or the online provisioning team. The store had not even performed a factory reset, and had another users profile, a password protected admin account, and the demo app installed and running.
We tried to contact their online ordering team, both by phone and online, but so far no response.
We have reset the computer and it works perfectly, but still, to receive an essentially used product without some sort of communication is unsatisfactory.
Great online experience
The overall site was easy to use and navigate throughout the various different categories. I was able to find the product that i wanted and i was able to get it and checkout easily. I had the option for either shipping, or click and collect. i opted for the click and collect due to the lockdown we had and did not know how long i would be waiting for the item to be sent and how long Aus post would get it to me. So opting for click and collect, i was able to safely go to the shopping centre that the Jbhifi was located and it was only a matter of ...2 hours that it took to process the order from and wait for the item to be collected. So that was why i am giving it really a high rating due to how efficient the service was and also how correct they got the item to me without any issues at all.
online order going nowhere
Normally I am grateful for JB as they have a good range which isn't available at a lot of other places.
Its time to give up on their online sales though, which wasn't very reliable previously and now I can't get an order delivered at all. I have spent a few hundred dollars at JB over the last 12 months, but won't shop online with them again (and during lockdown that's my only option).
JB hasn't responded to a support request and their support phone line never answers (their sales line does, but they say they can't help). I even called th...e local store, who sent an email to their internal service office but that didn't get a response either. All JB has to do for this order is slip a CD into an envelope, so if they cannot get that right, what can they send out?
Ease of booking through the website and to picking up the order. Bought the braun quick 5V stick mixer.
Bought the Braun Multi Quick 5V. Easy to use. Light and easy to hold. Great looking machine. Very versatile item.
- Online Store
Paid for next day delivery, order didn't come. When I called (which was an absolute nightmare in itself), and asked whats going on, I was assured it was just a glitch and would come the next day. Then, the next day comes and I get tracking info for the order - sent by regular post. That next day delivery I paid for turned into a week and a half. Thank god lockdown was lifted and I could go elsewhere to get what I needed. Absolutely pathetic customer service.
Questions & Answers
Hi There, I have bought a mobie on 21/06/2021 on JB Hi-fi, i supply for my mobile and email address but i didn't receive confirmation. the worst thing no information from your end.
my mobile is 0430386186, email: firstname.lastname@example.org
your earliest response would be appreciated.
I have recently purchased a Sennheiser wireless headset.. model RS120-9AA......My Smart tv is a Hisense Model No.50M7000UW..I have successfully connected headset to tv headset outlet......MY QUESTION is how can I get TV sound out for my partner whilst I have headset connected to tv.ie so we both can hear same.? Is there another connection or do I have to buy and connect a wireless transmitter or like? cheers PETE
Buy a sound splitter attach to tv earphones hole then connect headset connector to one hole and non blue tooth speaker to other for sound to relay to non hearing reduced partner...disappointing outcome.!!
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