- JB Hi-Fi Retail Stores
- Verified customer
Do not want to refund !!
I bought some wireless earphone last week in the Queens street mall JB Hifi.
Wanted to return them today to JB Hifi in north lakes and buy others as they were not suitable for running.
I have been told that the policy of the company were not to exchange earphone and I should have been given a "purple" slip. I was trying to explain that I never heard , never been given any slip in the Quenn street mall store, the guy did not show any interest at all .
Very appalling customer experience . Basically not his store not his problem....
It is Xmas period, loosing one customer won't make any difference to you guys, but the arrogance and the lack of care is very disappointing.
Still waiting for refund!
Purchased a PS4 via the online store to pick up from my local store. I had a change of mind and decided to get a new Blueray player instead. Went in-store and purchased a Blueray player and was told would get refunded the the remaining money by the online store in 3 to 5 days. It has now been a month and still no refund and seems there is no way to get in contact with online store. Very disappointing.
I ordered 6 items from JB Hi-Fi online for Christmas. Last night I get an email saying 1 item has been deleted as it is no longer being supplied (even though the order was confirmed and money taken for it) and today I get an email saying 1 item is delayed and 'they will let me know later when it is available'. No ETA, nothing..
Terrible, Terrible, Terrible...
Returned a faulty mobile phone to jbhifi store 3 weeks ago and haven't received refund the phone was bought online and picked up at a store DON'T BUY NOTHING FROM JBHIFI ONLINE IT'S A SCAM!!!!!
great delivery and service
I purchased a few dvd movies,one was super faulty,tried to explain to JB and said they would look into it,or another department,,then a few days later unexpected a new dvd,delivered to my door,great service ,,but nice to communicate and know what's happening,I will buy products from JB again now,thanks again,only wanted a movie which worked correctly and paid for in advance,
$59 to deliver a TV, they cancel on the day of delivery and do not reschedule, they do not call they do not answer!
Ordered a $2200 TV with $59 delivery and 3 days after they still havent called to schedule delivery, contacted them on the website and the next day they are responded that they are busy. Day 4 i finally recieve a call and they schedule a delivery date. On the day of delivery recieved SMS at 8:49am stating they are 19mins away and then recieve 1 min later a SMS they cant deliver and the Transport Provider will call me by close of Business. They did not call, sent 2 contacts on the website and still no response. Contacted the tracking company...and the only provide the app. There is a tracking link and it just says delivery failed. I now ask myself why buy ever from JB HIFI again for anything that needs delivery. They don't derseve the business. Still dont have the TV!!
I pre ordered a vinyl record through Jb Hi-Fi online,they took my $420 but failed to deliver the product with no communication or refund so far....this situation is still ongoing.
Still waiting for my TV
Bought a TV in store 22nd November. Paid for delivery and install, it's now December 4th and i'm still waiting. They rescheduled the delivery 3 times and each time the notice was so late which meant wasted time off work. The 3rd reschedule was because they did not have the tv in the warehouse anymore. I don't normally write stuff but i'm so annoyed I had to vent.
- Online Store
- Verified customer
They scam and know one should buy from them poor
Poor and guys there are not truthful , l phone in for help and they we can help come in I went and they refused which I think is was deliberate .
Useless Cashiers, poor service
The guy who showed us the products we wanted to buy was excellent, great knowledge, very helpful but when I went to the counter for the payment, the lady at the counter was so rude, full of attitude, lack of knowledge. She was continuously chewing her gum in her mouth while talking. It was so gross and filthy. Irresponsible, not paying attention, not listening. I had to leave the store without buying anything just because of her attitute.
Click and Collect is a joke!
For click and collect, You will need to queue up with the rest of their customers at the cashiers! When the store is busy, you are stuck. Something that should be fast and easy can be tasking
The worst customer service
Been phoning up Maroochydore for a week trying to find out about a mobile phone, been promised call back for 7 days, never came. Spoke to the manager of the store today Tim, no product knowledge and promised a call back from the telco person in the store, was waiting for the promised call back which once again never came. Was told that due to people in the store he was unable to call me back. Attitude and customer service zero, still have not had my query answered. Advise do not shop jbhi, hard enough to get product information can you imagine if you actually have an issue.
Misleading Tagging and prices
Visiting the store at Highpoint Shopping Center in Marybirnong, a specific computer I was after was tagged with a price.
I checked on the website, before coming on Black Friday.
The same price was advertised as the day before but this time with a big red SALE tag and a crossed higher priced than the previous day.
So the product was one day at a regular price and next day tagged with the same price but as SALE.
This is misleading and doesn't offer any real sale for consumers. I focused on one product but I am sure I would find thousands of the same examples in the store.
We bought a chromebook yesterday which was supposedly reduced by $300 but in realty can be sourced for the same price elsewhere. We got talked into a Norton two year virus protector for 5 devices including phones. My son laughed at me and said phones don't get viruses and Mac's are very secure. So took it back today and they did refund my money. All good but feeling like I don't trust the salespeople. Anyway went to talk about TV's I'd priced yesterday and was told that it is the special price. It's on his phone listing $1000 off the original....Told that there is only 70 left and I should get the bargain. Again on further checking on the same model the price is not a $1000 off even at the Sony site and every electrical store sells it for the same price. Having used JBHiFi many times I am now questioning my future purchases and will be reluctant to return.
Video Killed the Radio Star
-Made a $400 transaction for black Friday for low stock product
- 4 hours later received an email saying my order had been cancelled due to 'Verification'
- No customer service phone number to call for escalations
- called store and they also said no phone number just email them
- Emailed them and they responded that the system did not like my email, my account may have been debited but the funds may soon be returned
- I asked if someone could ring and take the transaction manually since their system was at fault and it was low stock
Awful customer service!
Rang up today looking to locate and purchase a record-player and associated equipment.
The service here is ALWAYS crappy but unfortunately it's my local store. I've spent thousands of dollars here, simply because it's local.
Today I rang up, enquiring about record-players. Someone named Ahmed simply says "one second alright?" and then leaves me waiting on hold for over 18 minutes!!
I hang up, and ring back. I complained to Nikita, who said she was a supervisor. She said they were busy.
I said "Fine. Tell me you're busy and I'll ring next week. Don't tell me to wait 1 second and leave me on hold for over 18 minutes! I would still be on hold now if I didn't hang up and call again"
They deleted my review of a shody product, so i'll make one here.
I've bought several products that were broken from JB hi fi, after checking online 100% of reviews said it was broken. the other product was the 58 inch supposed smart blunkt tv. Not a smart tv it has netlfix and utube built in, that's it. basically they just added 2 channels. so for deleting my review on there site they get a 2 star rating aswell. Their staff stood around the check out having a good chat, they saw me, they ignored me and another customer.
Jb hi-fi customer service review
I went into the new Midland gate JB hi-fi and I had a terrible experience from the way I was Treated by staff I was only I was both Saddened and shocked as up to now stuff had aways welcomed customers with open hand of your products
and I wouldntI went into the new Midland gate JB hi-fi and I had a terrible experience poor customer service and I wouldnt recommend the store Lack of product knowledge of products in the store
The reviewer stated that an incentive was offered for this review
Delivery does not deliver!
Ordered multiple things in one order on express delivery, came in 3 seperate deliveries. 2 of which I had to pick up as there wasn't even an attempt to deliver and were days late. Will never EVER purchase from JB HI FI online again if I have to get "delivery".
Ver linient way of answering to customers
They had a product Google Pixel 4 XL 128 GB displayed but DIDN'T have it stocked!! Customer Order is 13474
So got the product ordered since it wasn't available in the store, they said I shall get it in 2 days and SMS will be sent on 2nd day. I called up on Day 1 just to check if the ETA. I was told that I will be receiving it today (20th November) I did not receive any message so called them and I was surprised to hear that it takes 2 to 3 business days But during my entire purchase and billing time i wasn't told and also my pick up date in the...
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Questions & Answers
How do I make a formal complaint for being mistreated at the store
Do they have lay by
Does JB Hi-Fi offer Afterpay and ZipPay?
We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.
You can easily and quickly apply online, and take your approval in store to make your purchase.
Please note: interest-free finance is available for in store purchases only and is not available online.
How does one join the online service,I am a gold card veteran, does the make any difference.
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