Reviewer Photos & Videos
Poor customer service
Went to Warrawong JB HiFi. Walked in the store. Most of the sale assistance were standing around talking to each other about their private lives, which was extremely loud, so loud you call here it through the whole store. After about 10min a sale assistant came up and asked if I need help. I told them what I needed. Replied “Sorry we don't have that. I don't even know what it is” news flash it's on your web page. Just had to leave and bought else where.
Couldn't even price match a store / refused to price match a hard drive mentioned it was below cost but i don't think it was.
The reviewer stated that an incentive was offered for this review
Fake Fraud Totally Fraud
Was told clearly on the handbook that insurance covers the normal wear and tear.
I was looking for battery life being so low but they are total fraud.
But they are so fake and fraud telling to me that insurance says THEY COVER ONLY electrical and mechanical faults so anything else i am liable for those charges.
I am never ever shopping the insurance again, and will always avoid fraud jb hifi who is fake/fraud in my opinion.
Very poor customer service
Was told on Saturday when I bought a 75” Sony smart tv worth $2500 my tv would be getting installed on the Wednesday, so took the day off to be home, then 4:30pm Tuesday get a phone call saying you won’t be getting it until Friday and there was nothing they could do, got told I could get a blue ray or DVD for there stuff around lol the way I was told was quite abrupt, so I asked for a refund, and was told I had to go to any jbhifi to get a refund! I was very unimpressed by the way I had been spoken to, like the manager didn’t give to shoots ...about loosing the sale or making the customer happy! Went and got price matched at Harvey Norman, got the same price with extras and being installed on the Wednesday! Just writing this review to let people know that jbhifi customer service has gone down hill dramatically, it was the go to store for me but not anymore, I’m glad they did not get my money, and they will not be in the near future! Management team needs an overhaul at bundall jbhifi
- Online Store
They took the money instantly and cancelled my order without explanation.
I saved up to finally purchase a decent phone, found the right model on the JBHIFI online store in stock and ready for next day delivery. So I place the order, the money was taken from my account instantly, and I immediately get an email saying the order has been cancelled. The email also falsely claims that no money has been taken from my account - which is an outright lie! The money was taken instantly and I do not even have an invoice or anything to show for it - JBHIFI call centre claims that they don't know why it was cancelled and that th...ey don't have the money, apparently it is in limbo with the bank. Well that doesn't help me does it? Now I have no phone and no money so I can't even go somewhere else reputable to buy it!!! JUST GIVE ME MY MONEY BACK!!!! It has been days already and now I have to wait the weekend as well. If taking money before confirming an order is standard practice, then your systems are garbage! This is theft and absolutely disgusting treatment. I will NEVER EVER shop on the JBHIFI website again and will NEVER recommend it to anyone!!!!!!!!!!!!!
- JB Hi-Fi Retail Stores
JB HI FI refuse to exchange a gift card with receipt (but EB games will) and refuse to provide a resolution
JB Hi Fi support Ref 173322.
On the 22/12/20 3:06am - Email sent to the JB Hi-Fi support team regarding an unexpired Xbox $25 card which was received as a gift (for a teenager) with the receipt attached from JB Hi Fi which also still has the security code. On Monday 21/12/20 at the Northland (Preston Vic) store, the teenager tried to purchase a steam card with the Xbox card (ie swap) as he does not have an Xbox but this was refused by the store despite having the JB Hi-Fi receipt.
Considering the Xbox gift card was purchased from JB HiFi (rec...eipt attached to the gift card) and he has no Xbox, it seems reasonable to exchange it for a STEAM gift card (same value) which is also sold by JB Hi-Fi as we are only talking about $25.00 but both the store and JB Hi-Fi support refuse. Interestingly, EB Games allows this with a receipt but not JB Hi-Fi. 1) Considering the Xbox gift card was purchased from JB HiFi (receipt attached to the gift card) and he has no Xbox, it seems reasonable to exchange it for a STEAM gift card (same value) which is also sold by JB Hi-Fi as we are only talking about $25.00 but both the store and JB Hi-Fi support refuse, why? 2) Continual requests to escalate this concern to the Regional manager (always requested in the subject line) since the 22/12/20 was always ignored and why was the request to escalate this to the Customer Services Director and Sales Director on the 25/1/21 ignored / refused? 3) An online purchase with a receipt can be resolved (refunded / exchanged) but an in store purchase with the receipt cannot be resolved, why the difference considering EB Games will exchange an Xbox gift card with a Steam gift card or similar if the receipt is provided, why not JB Hi-Fi? 4) On the 9/1/21, JB Hi-Fi support advise if it’s an in-store purchase we can assist which is false and misleading information because in a later email dated 27/01/21 support cannot assist and immediately close the case (#173322) without consent nor agreement, why?
Good customer service
I was in the Canberra centre store yesterday to buy a laptop. The young gentleman spent his time explaining the differences between few different models and guided me on which one would be best suitable for me. Really appreciate the time and effort.
- JB Hi-Fi Retail Stores
Great experience all round, thank you!
Purchased a brand new pair of Beats headphones and the overall experience was fantastic. Plenty of help in store and a smooth process from the moment I walked in. Can't beat JB Hi-Fi.
Recently you had a Bose home speaker on sale for $239 which I purchased. There was no mention whatsoever that this model only operates on Electricity and it is not suitable for my needs.
Horrible customer service and rude employees
Bought an external hard drive from JB. All files lost within 3 months, so i went to return it. The buying of the product was a horrible experience as the man who served me was condescending, rude and unhelpful when i asked him questions about the hard drive i wanted to purchase. He kept giving me short annoyed answers as if i should know all answers already instead of being helpful. Returning the product took over an hour, something which should have taken 5 minutes. Employee was rude and also condescending and unhelpful. Kept calling over diff...erent people and telling me i need to talk to "Jordan" (not helpful). Finally received my hard drive refund after no communication and did not receive what i wanted as they ignored me the whole time and didn't listen to me. Their horrible customer service and work skills are a breeding ground for unpleasant experiences such as mine. I will not be going back.
Especially in Hurstville, staff are kind of disconnected with the customer, we need to chase them to find something, even while you pay them at counter they have no eye contact, they chat with friends ignoring customers.. shameful for practising such a workplace culture...
Less than one if i could.....
Absolutely disgusting service at the CHIRNSIDE PARK STORE by the "female Manager" absolutely rude, condescending "massive massive chip on her shoulder" basically stated its my problem that my FITBIT isn't working (battery needs recharging every 2 days) and ITS NOT HER problem that they no longer make the FITBIT VERSA 1 and even though its still under warranty AND i have an extra extended warranty NOT HER ISSUE (i either take whats offered or nothing!!!).. i either pay for the upgrade or take a STORE CREDIT... Thats it nothing else , on the way...out i spoke to a lovely young bloke who stated "WOW thats not how we usually treat our customers" he actually stated to come back another day and speak to a different manager , that was even before i spoke to the one today .... says a hell of a lot really......i should of taken his advice, then when i send a complaint email about her SHE REPLIES!!!!!!! So thankful that i didn't buy the Dryer and New Camera we were looking at before this happened....
I again purchased a 4 port USB hub.
I found the item and noticed that there was a huge price difference from $30 plus to well over a &100 plus.
I made the terrible decision to ask the young guy with a pony tail does this item I purchased fit all USB's as the price difference was so large. He replied "I don't understand your question?"
I said well why is there such a big price difference,,,,,his reply "They are C's" (unsaid you idiot!and delivered in that way too) I am afraid I have NO IDEA what a C is? The whole conversation was condescendi...
Excellent Customer Service
I would like to compliment a lovely young man who exceeded our expectations of wonderful customer service
First i went to Telstra to buy a phone & was told it would be quite a significant wait time & to book a date next week sometime to do this
I then went to JB HI Fi at Miranda and was pleasantly greeted by a lovely young man ‘ Lauchlan ‘
He assisted me to buy a phone and was able to access my telstra account and advise on best data costs that would assist me with my new phone
He then set my new phone up for me with protective cover and c...
If I could give them a no star rating, I would.
I took my daughter's 9 month old Hewlett Packard computer in to be assessed for a major fault in the Graphics adaptor and asked for a refund or replacement which was refused. They said that there was only a 3 month refund period which they did not inform us about when we bought the laptop. They said that it would take three weeks for it to be returned but my daughter was in the middle of assignments so 3 weeks was too long. They did not offer any other options, in fact they were very rude in their behaviour.
I asked them to send it for assessme...
No Refund No Returns No Exchange
My dad 70 years old with dementia was sold a $600 dollar mobile phone. He came over for Good Friday lunch and showed my family what he had purchased. Yes it was opened but unused. We asked why did he buy it. He had no idea. So as it’s JBHIFI and not some small shop in a alley. They probably would have had more compassion. We told him to take it back and get a refund. So today ( he had it for three days). He took it back but they refused to take it back. They said he signed some paperwork which wasn’t even explained to him. He is from a European...background. He had no idea what he was doing or signing but JBHIFI staff took advantage of that for their sale of the day. I contacted the store and spoke to the manager who told me he would contact me which obviously that did not happen. Absolutely a case that JBHIFI would lose in a court of law. Taking advantage of a elderly man with dementia. Parramatta JBHIFI it is against the law! If the person does not understand you do not continue to take advantage of them just for a sale. You can always send the product back and get it re sealed. It is a box and it was opened for a brief Moment unused. That is the only excuse not to return?!
Would not give warranty
Paid for a $240 Fitbit that they said I would have warranty on, 6 months later Fitbit not working and took it to Toowoomba store and was told not their responsibility. Don’t trust JB Hi Fi or Fitbit
Disability Discimination. Sold Laptop staff knew would overheat. Taken advantage of staff knew HP would not replace!
Purchased HP Laptop (Camera Tripod ect) for Photography course. Made possible by NDIS and Oxygen Collage. Ripped off by jbhifi
Appalling Delivery Arrangements
Item sent quickly but sent by TOLL. TOLL arrived left a "Sorry we missed you" note. I sit right near the door, they didn't ring the bell nor knock or anything. Now I have to pick it up - what's the point of delivery then? TOLL can't ring the driver and the driver can't ring the recipient. Stupidity at it's best.
rude customer service
Absolutely rude customer service over the phone from the Bundall store phoned up asking about ps5 stock got treated like dirt for asking she didn't even attempt to look anything up
Questions & Answers
I have recently purchased a Sennheiser wireless headset.. model RS120-9AA......My Smart tv is a Hisense Model No.50M7000UW..I have successfully connected headset to tv headset outlet......MY QUESTION is how can I get TV sound out for my partner whilst I have headset connected to tv.ie so we both can hear same.? Is there another connection or do I have to buy and connect a wireless transmitter or like? cheers PETE
Just about to order a blue toothspeaker. Need it for tomorrow the 17th. If I order and pay now, can I organize a contactless pick up tomorrow morning?
contact Jb hifi & ask them
Don’t waste your time. They lie. Bought an Apple IPad on Monday from Glendale JB HiFi and paid over $2000. Told it would come from Penrith store by at least Wednesday. On Thursday when it had still not arrived I cancelled and asked for a refund.
Surprisingly not instant refund. Still not in my account after 3 days.
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