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JB Hi-Fi
2.3 from 2,018 reviews

Reviews

(465)
(133)
(98)
(177)
(1,145)
  • Product Quality
    3.2 (267)
  • Return Claim MadeYes (66) · No (252)
  • Shipping
    1.9 (69)
  • Customer Service
    2.9 (222)
  • Warranty Claim MadeYes (47) · No (266)

Reviewer Photos & Videos

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Diane B.

Diane B.Geelong

  • 4 reviews

Didn't get what I paid for

published

Bought an iPod speaker, asked for one with a cable. Sent it as a gift. It did not have the cable, they say I have 2 by 1. Crap service.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBelmont Forum
Warranty Claim MadeNo
Product PurchasedSony speaker
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Terrible delivery

published

Ordered products worth $450. Toll was supposed to deliver but simply never came and then said I didn’t accept the delivery. What? They never came!! Don’t order online with delivery because it sucks!! In store is fine or find a different shop.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Mani

ManiGreater Melbourne (Outer), VIC

Dogshit

published

I ordered a brand new red dead redemption 2 for the PlayStation 4 and they sent me a preowned copy. I called them and they said they ran out of sealed ones so they gave me an old cover but the disks were new. They didn’t offer a refund, only an exchange and I don’t know if it’s new or not because they could be bull shitting so overall the delivery was decent but the item wasn’t what I was expecting

I do not recommend ordering from JB

Product Quality
Shipping
Warranty Claim MadeNo
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Enda

EndaSydney, NSW

  • 2 reviews

Appalling service - go to another store!

published

Have been promised for WEEKS the delivery and pick up of an order from the beginning of March. Every week I am told this weekend it will be sorted. If you are getting something delivered that you need right away then steer clear of this store. Going into the shop is fine but I have never had a good experience with an online order.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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Isabelle

IsabelleSouth East Queensland, QLD

Do not trust JB Hi-Fi with your online purchase

published
Customer Service
Product Quality
Store LocationJB HI-FI ONLINE STORE
Leigh

LeighGreater Melbourne (Outer), VIC

  • 2 reviews

Super Fast Delivery and Great Customer Service from Alex

published

Thanks JB for delivering my product in under 24 hours! Great Service!
Also a very big thank you to Alex in the Watergardens Store (Taylors Lakes) who solved my problem of an incorrect address on the order. Despite that problem and it being resolved, my parcel still arrived in less than a day! I am very impressed

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedGoogle Chromecast 3rd Generation (2018)
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Alex W.

Alex W.Sydney, NSW

  • 5 reviews

I love JB!

published

I really like JB Hi Fi, I find their site easy to navigate and order, the products are always as described, and the prices are usually pretty good. Most recent purchase was an Apple Watch , which has been great.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple Watch Series 4
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Harry

HarrySydney, NSW

Slow delivery

published

I’m very upset with the delivery service. Didn’t give me an option to pick up in store and despite playing $8.99 for the express shipping I’m waiting for four days for my parcel to arrive.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedNintendo Switch
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KatieSarkis

KatieSarkisSydney, NSW

  • 5 reviews

JB Switched from Toll to Australia Post- Dvds received in under 24 hours!

published

I ordered online at JBHIFI, 10 new release dvds on Wednesday just after Midday. I was suprised to see my confirmation receipt say delivery by Australia Post eparcel as usually JB uses Toll Couriers. I then recieved 9 of my dvds by courier at my door the next day before midday and the tenth dvd by a postie in my mailbox half an hour later. So I received all my dvds within 24 hours of ordering! Best service I have ever had and I hope JBHIFI keeps up this new delivery service they are now using. Huge improvement on the last. Very happy.

Warranty Claim MadeNo
Product PurchasedDVDS
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D M.

D M.Perth, WA

Poor customer service joondalup lakeside

published

I talked to the lady manager at joondalup lakeside, she was really unprofessional and rude. Every time before I had good experience at jbhifi,this time had very bad experience. Not buying anything from jbhifi.

aatt

aattSydney, NSW

  • 3 reviews

JB HI BYE

published

My experience with the Wetherill Park JBHI-FI chain is always an unpredictable experience.
Sometimes i'm served within 5 minutes other times it can take a whole hour for someone to even look at me.
Generally a nice and happy environment but once it's busy the team culture is very negative and that reflects badly into my shopping experiences.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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Mel

MelSydney, NSW

  • 5 reviews

Bad experience!!

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationRouse hill
Warranty Claim MadeYes
See all answers

Delivery are stupid!

published

No options given for deliveries. No considerate of people having to work. No change options for their schedule time frame!
Just dum business model!
Range of products ok.
The fridge yet to be tested.
Just frustrated me with the delivery and rude!

Shipping
Wsssup

WsssupGreater Melbourne (Outer), VIC

  • 4 reviews

Slow slow slow.

published

Pre ordered item 3rd of March. Release date for the item 9th of March.
Paid express. Still waiting on delivery. Slow slow slow. Not really express and pre orders not really a priority to send as stated.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedBody count
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1 comment
Wsssup
Wsssup

Still awaiting a refund after order never arrived.

Dan

DanSouth East Queensland, QLD

Price Match

published

Went to JB hi-fi sunshine plaza to buy a GoPro hero 7.
Asked them to price Match as I had found the product for less at another store. The other store and product met all the price Match conditions but they would not do it.
I have had this problem with other large store chains, they advertise they will beat their competitors on price but when you find a price that beats theirs by more than a few dollars they fight it hard.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSunshine plaza
Warranty Claim MadeNo
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Tomasz

TomaszMelbourne

Delivery is a joke

published

Jbhifi charges for the delivery quite a lot, however they are using the most pathetic delivery company - Toll.
It is impossible to get your parcel delivered. I've already wasted few hours of my life and the product still wasn't delivered.
I'm totally disappointed with Jbhifi and their service.

Shipping

Special Order Item

published

Delivery date at checkout states "On or before". Delivery date came and went with no notification of shipping. Contacted customer support who stated that special order items take 2 - 12 weeks and the "On or before" date is not relevant - there is no mention of this at checkout. Customer Support can't give me any information regarding delivery and their solution is for me to cancel my order. Extremely poor customer service don't risk parting with your money!!!

Shipping
Warranty Claim MadeNo

My worst tech shopping experience

published

I had pre ordered the samsung galaxy s20+ from jb hifi instead of samsung themselved and I paid the price for it. Due to a system error my order got cancelled and the funds were still pending. Neither did I get the phone, not did I get my money back for a while. To make this worse I was informed I would not be getting the pre order bonus buds which I was supposed to receive with the phone. Upon contacting Jb hifi I was informed that they would not help me with this issue as it was not in their control. To help with JB. They've managed to ruin my experience like no other.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung s20+
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swamprat96

swamprat96

  • 36 reviews

Terrible slow service and an inept courier

published

Ordered a keyboard which was shipped pretty quickly- but was sent with Toll with no choice to change couriers. Toll did not deliver as usual but took it to a depot thats a 50 Km round trip away. I tried to get them to deliver to my local JB store but coudn't get a timely response from JB HiFi. Toll then returned the item to JBHiFi. Totally unsatisfactory performance all round. Terrible service from both parties

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Purchasedkeyboard
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1 comment
swamprat96
swamprat96
bevriiii

bevriiiiGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Very positive experience at Chadstone JB HIFI

published

I went into Chadstone JB HIFI with what I thought was going to be a complicated issue. A couple of the guys there were incredibly helpful, patient and educational. Once my original issue was addressed, they even helped me figure out some problems I was having with my internet and I honestly couldn't be happier with the outcome. Thanks for your time Chadstone JB HIFI

Customer Service
Product Quality
Return Claim MadeNo
Store LocationChadstone
Warranty Claim MadeYes
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Questions & Answers

Peter S.

Peter S.asked

Online Store

what do stars mean?

No answers
Chris

Chrisasked

Online Store

I want buy charging lead for a Fitbit Ionic

No answers
Paula allsopp

Paula allsoppasked

JB Hi-Fi Retail Stores

Have you got the DVD forever my girl

1 answer
micheal
micheal

no sorry i havent maybe JB hi fi does check their web site or ask in store

Get an answer from our members

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