Reviewer Photos & Videos
Delonghi air fryer FH2133W
Air fryer worked great until locking mechanism broke after only 4 months of use ,bit of a design fault .10weeks later still waiting on. Warranty repair not jbhifi fault thanks
Common sense prevails
After sending in complaint about an iPhone we purchased not working within a week and initially been told to take it to an apple store an hour away, the manager stepped in and let us exchange for an upgrade iPhone. Thank you very much. Appreciate it.
Poor delivery service
If anybody is in Brisbane or on the gold coast that has chosen to have an item delivered but the sub-contracted non-English speaking drivers never bother showing up and cannot be contacted. The phone number for JB HiFi Brisbane distribution center is (07) 2803 4600. They do not list this anywhere, as they are saving money on not having their own professional delivery guys and do not wish you to chase up your thousands of dollars that have gone missing as a result. This number can be confirmed by productreview.com.au so there should be no reason why my review should ever be taken down at the request of JB HiFi management.
Supurb treatment of customers
Jabra (a manufacturer) refused to honour the warrantee on my item, and JB covered it for me out of pocket. They were really nice about it too. They reassured me through the whole process that I would get my money back regardless of Jabra's attempts to swindle me. They can be a bit slow to serve you, but I think that's just because they spend so much time with each person to fully help them. They are reliable and not too expensive. You don't have to worry about being cheated when you shop at JB!
Long waiting time
Very bad service, i’ve waited 20 minutes. The security called them few times so some one would help us to purchase a product but no one even cared . And i went out and no one came .
- Online Store
- Verified customer
Do Not Shop There!
When looking for a new TV, I chose JB Hi Fi because of an online deal. The price was the same as other retailers but JB Hi Fi offered a $200 gift card to be used in their stores as a sweetener. I chose to pick it up from a store and thought that I would get the gift card at the same time. The store told me that the gift card would be sent to my email within two weeks and, if it doesn't arrive, just go online and let them know. The sales guy assured me that they will send it right away.
Six weeks later, it still didn't arrive. I went online and...discovered that the only way to contact them was by their online contact messaging. No email address, no phone number and no online chat. I sent the details of my purchase and waited for several days without any response. I went online again and informed them that I still had no response. I finally got an email from someone saying the gift card was sent to my email address and, if I couldn't see it, I should follow the links in this email. The links just lead to the online store main page. They claimed that they sent a separate email with the gift card attached and it may have gone into my junk folder. Why didn't just attach it to this email, I have no idea. I replied that no other email was received. They tried to tell me that there was something wrong with my email. If that was the case, how was I having this email discussion with them? My email account is with Telstra and I'm sure they would like to know if there is a fatal flaw with their email servers. I lodged a complaint with Fair Trading NSW as JB Hi Fi did not seem to be interested in resolving the issue, just in laying blame on my email. I got a call from an online store manager who continued to insinuate that the problem was with my email. I had never had a problem like this in the past and searched my email on Telstra's account site and found nothing. There was never a question that it might be a flaw with their system even though she told me that the gift cards are handled by a third party. Out of frustration, I went to my local JB Hi Fi store and spoke with the duty manager. He was very sympathetic and was very nice about it. He offered to speak to them on my behalf. He didn't call me back as he said he would. When I went back into the store, he said the online store won't send the gift card to a store, only to a customer's email. His hand were tied. [name removed], the online manager, then offered to refund the $150 and cancel the gift card. I said I'd accept a refund but it was $200. She said she believed it was $150 but she would check with Marketing. She came back to me and insisted it was $150. I insisted that it was $200 and it occurred to me that I had no proof. The offer never appeared on my confirmation or my invoice. This is very convenient for companies like JB Hi Fi because, if it goes to a legal proceeding, I would have no proof. I am sure they are aware of that and have done it this way for just these occasions.
Harbour town JB HIFI.
Fantastic service at Harbour town JB HIFI. The manager Sam is so impressive and kind. Once again Dave was fantastic. 100% happy with them both. We would never go to any other shop but JBS .
Never will I buy anything from jb hifi online
They want a signature delivery for a $6 item, for which I had to stay at home waiting for it to be delivered. They could not even give me a shorter time frame, delivery will be between 8 to 5, and the driver cant even phone me 1 hour before delivery
- Online Store
- Verified customer
JBL Tune120 True Wireless In-Ear Headphones is perfect,love it. Excellent way to shop
Great way to buy. Love JB HI FI. Such a Convenient way to shop. They made it easy, to purchase the headphones, loved bit having to go out and buy them. Took longer to arrive because of covid. But I
Was informed and updated the whole time.
The reviewer stated that an incentive was offered for this review
No customer service
Ordered a gopro 7black online which hasn't been sent to me still sitting unfulfilled where ever they send it from have emailed them 3 times and no reply as of yet
Misrepresentation of product
I only purchased HP laptop as RAM spec was advised to be 24 GB.
After purchased checked system specks in computer and only found 8 GB.
Phoned back and spoke to salesman who quoted issues justifying virtual RAM allocations.Sticker on product and salesman's advise very deceptive, not substantiated by HP Tech info. Dont trust salesperson re: tech knowledge.Only interested in closing sale.
I bought a TCL TV and moved house after 6 weeks using a removalist. I then connected the TV and it had lines through the screen and an obvious defect. I then took it back to JBs and they then came back and said it had an internal crack (even though there wasn't a mark on the screen) and said they would not exchange, repair or refund it. It was moved at the same time/ place as a Samsung TV, which was about 5 years old and working fine. Absolute disgrace!
Terrible customer service
Was at the helensvale store to grab a chrome cast, while in store I saw a sign for Google home and chromecast for $59 (great deal) so after waiting to find a staff member for a while I took him to the poster and asked if that was correct he said yes and I asked him to find them for me so I could buy the package. He went and got both of them and we had a chat about how good the price was he then told me that deal finished yesterday and they had forgotten to take down the sign. I asked if he would still honor it to which he said no and walked off.. I then had to find where the Google home went on the shelves... Wasted about 30 mins of my time and false advertising...
It's like they expect you to already know the details.
You ask about an item and tell them your price point, what you want to spend approx, that you want fairly good quality.. They don't have the item that you want so you point to another one and they get annoyed.. Why because it's not as good quality.. However I'm there BECAUSE I don't know what's good, so perhaps be a little more patient and friendly instead of speaking to me like I'm an idiot for not knowing something that's not my job.. If you want me to do all the research online then I'll also buy it online from whomever has the best price.. They're there to offer a service, you go in there to buy, to speak to a person, to support local business.. Sheesh... And this has happened twice now.. Both at the Forest Hill branch.
- JB Hi-Fi Retail Stores
- Verified customer
Phoned prior to arrival.
Service helpful, friendly & polite.
Answered all questions promptly.
Computer sought in stock & put aside for pick up later that day ... too easy.
Pick up & payment seamless, in shop experience just as good!
Bought the new Samsung tv 70 inch from JB hi Fi and what an excellent product, staff was very helpful and very knowledgeable about this product, extremely satisfied recommend JB hi fi
Always get what I am after
Always get what I went in their to get. Staff have always been friendly and very helpful. The layout of the stores are well planned so you don't feel overwhelmed.
always available stock
custom service was amazing efficient and many varietys of colours I had purchased the jbl portable speaker charger 4. I had purchased the green one love the look love the bass.
Our local store service
Recently we purchased a brand name tv.
Our advisor could not answer some in depth product questions so another was selected.
Their collective product knowledge was excellent.
An issue was found after installation in that there was no record function to HDD for the TV.
This was simply resolved with a set top box.
Problem found and fixed.
Good work JB
Poor form on SONYs part in deciding we don't need to record tv anymore as you have the Internet!
Ridiculous online sales system
Purchased a computer online, got an email back saying it was rejected, yet they took the whole 799.20 out of my account. Apparently it's only a pre-authorization but it will take between 3 - 7 business days for the funds to be returned. Beware, if you plan of purchasing something from JB Hi-Fi then you'd better have twice the amount of the item you are purchasing in case they cancel the transaction and take the whole amount for a few days anyway.
Questions & Answers
Landlne had sets 2 x only
Has anyone purchased the LG UN7300 65" TV that came with a $200 gift card from the JB HiFi Online store?
best laptop for 8hrs daily for online course work
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.