JD Lighting

Do Not Purchase from Jd Lighting! – Do Not Purchase from Jd Lighting! I made the mistake of purchasing a ceiling fan from Jd Lighting in October. Unfortunately, it arrived faulty, and after several attempts to contact the company through emails (most of which were ignored), I had to take the matter to QCAT (Consumer Tribunal). After that, I finally received a response and was… Read more

instructed to return the fan for a refund.

It’s now late January 2025, and I still haven’t received my refund. Despite multiple follow-up emails demanding my money back, Jd Lighting has continued to ignore me. This is absolutely unacceptable behavior and shows their lack of accountability.

I strongly advise against purchasing anything from this company. I am now planning to escalate my complaint to the Fraud and Tax Office to investigate their dodgy practices. Save yourself the trouble and look elsewhere for reliable service and products.

Forced to take legal action to enforce refund owed – The fact that any customer has to take legal action against a company to get their money back is a 0 star for me, but I’m forced to give a one star. I sent goods back to JD after arranging with the manufacturer. JD acknowledged receipt of the goods and is refusing to pay me the refund. I have contacted them many times, and yesterday, I… Read more

spoke with yet another person. He promised to come back to me today after speaking to the owners, and, surprise, surprise; he didn't. Unfortunately, being crooked is not a good idea when the customer is a lawyer. I will be serving them papers tomorrow, which I warned them about. My refund is a lot less than what their legal fees will be so I just can’t understand why they are so resolute in not paying what they owe. Just determined to give bad service is suppose.

Anyway, I wanted to warn people that this is the extent you have to go to with this company to get your lawful refund. Lucky for me, I’m a lawyer. Buyer beware.

Zero communication, still waiting for item – Ordered and paid for a light that was listed as being in stock. No communications received following purchase, so contacted the customer service team asking when shipping was expected. Received an automated reply, but have had no communication since. Don't know if I'm going to get a reply, don't know if I'm going to get the item. Would not shop here again.

Best Customer service and great prices – My experience was very great with JD Lighting I specifically made an account just to type a review. Id like to thank the crew from JD lighting, they slashed the price of several items for us, they were very cooperative and helpful over the phone, best customer service. Just opened the package all neat and packed well and about to try the items. Highly reccomend.

Thank you jd lighting – After receiving a wrong product and the return address of seller a po box in a sydney suburb, I checked with JDLighting who advised that the product I purchased is being returned to their QLD warehouse total confusion ensued. Jd Lighting ensured that I recieved the correct order, kept in contact until I recieved the parcel and resolved the issue,… Read more

prividing great customer service and professionalism. Iam happy to say that a reputable company has provided such great sevice

Perfect light for our display niche – Great advice in store and the little feature light for our display niche was in stock at the warehouse, not far from the retail shop

Possible fire Hazzard BEWARE Rubbish co. That hates it's customers no respect – Asked if I could get a replacement motor for a very expensive Mercator fan that I bought on line and just out of warranty. On pulling the motor apart I see the diodes on the motherboard are bursting open so obviously some sort of manufacture fault and possible fire Hazzard BEWARE! Try the manufacturer was all they could say .or wait for it , you can buy the newer smaller version ! Ha Ha Ha.

Avoid at all costs – If I could give 0 stars, I would. Bought recommended by them DC fans x 3. One completely dud (electrician realised once fitted). Contacted them. Filled in warranty form although brand new! Told contractor would be in contact. No more communication. Contacted four more times over WEEKS being stuck with a fan that is completely faulty and not… Read more

working. STILL waiting for details from them regarding contact from the contractor to come access the faulty fan. Haven’t even used the fan Second fan is ow also making a knocking noise. Good customer service when they are selling. Once sold the customer service is completely different, totally complacent and not helpful at all… Would NOT RECOMMEND this company AT ALL due to extremely poor post sale service. Will stick to “Lighting illusions” or online fanshop.com.aut

Disappointing – Found some reasonable priced items on their site. Ordered and received 2 updates over time that they were still awaiting stock arrival. I followed up with an email. Never heard back. I emailed again. Nothing. I then called them a couple of weeks later and they had 3 of my items in stock, just waiting for the last item of a different light fitting.… Read more

They wanted to wait til that arrived before they posted it all to me, um no send me what you have now please. They said the final item should be hitting their warehouse next business day anyway. So I received my 3 items. Then 2 more weeks later I emailed asking where's the final item. They eventually reply that sorry it's been discontinued. Seriously, after 2 months then they tell me that. Can't believe how much I had to follow up with them.

Never shop here – Ordered from their website months ago. Website said the products were in stock. They weren't. No communications for weeks. Then stated in would be a couple of weeks. Wasn't. Have been asking for a refund since before Xmas, now they are just ignoring me (except to reply to reviews). They suck. They don't care that they suck. Give me my refund.

Something not right at JD Lighting – I've only purchased a couple of items prior at JD lighting, last order 2019. Couldn't fault the prices or the service and fast delivery timeframe of the items to purchase ONLINE. However my last order, which was an on sale special, which I'm still waiting for after 3 weeks, is like going to most furniture stores in person, placing an order, and… Read more

then being told it will be 2 months to get the item. Which then ends up being 6 months.

If you don't have the stock JD, don't advertise it and then act like a drop shipper. Lost customer. EAD.

worst place to go – Very expensive and staff has no ethics of customer service. or care about customers time and money. They make you wait and wait and ask to pick up globes without fittings which they can’t deliver on time as otherwise you will be charged 20% stock holding fee!!! Great Job guys

Ordered another 4 CLA lights different model 15w – I have used this brand before. But JB lighting on EBay said they have 10 in stock and 3 suppliers, but can’t deliver these ones for another 3 weeks, the first lot 10W were her in three days, varying stories doesn’t inspire a lot of confidence.

Worst Service Ever – WORST SELLER EVER. They sell items that they don't have. They wont tell you till you chase them up 4 weeks later that the item is not available for yet ANOTHER 16 weeks, yes they waste 4 weeks of your time only to tell you it will be another 16 weeks before they have the item that they took your money for. TERRIBLE SERVICE!!!!

Reliable, well priced and prompt service – Easy to navigate, well priced and prompt delivery service. I visited 3 physical lighting stores and not one of them had the bulbs I needed. Much more reliable than visiting a physical store and will definitely use again.

Beautiful lights – The lights are lovely and have improved the look of the kitchen. Switched On or off, they are decorative And look great . I’m very happy with me choice. Delivery was very prompt and they were so well wrapped to avoid breaking.

Terrible customer service once they have your money – I sent a written complaint to the Company Director 11 days ago about Brilliant Smart products purchased from JD Lighting Browns Plains that don’t work as advertised and never received a response. Seems like they are not so interested in making sure customers are happy once they have your money.

Exceptional service – Always grwat specials Very helpful teams they go above and beyond and also great products and reasonable prices keep up the good work :-)

Fast and efficient – Ordered 4 LED track lights. Very happy with the service from the online help when ordering the product, to the packaging and delivery. Everything worked!

Great product quality, very fast delivery. A top seller – Item was delivered fast and on time. Pricing was very competitive. I highly recommend this seller and their products. Thank you.

Red smokes detector range – Great customer service, they reply fast, initially slow to post but overall I’m very happy with both the product and the after sales service!

Great customer service – Had an led globe blow within the 3 year warranty period. A few photos and answerd some questions and a replacement was in the post. Great to deal with and will Order again as pricing is also competetive

Great service and advice! – Excellent service and prompt delivery of fans. Marius was simply amazing to deal with. Will definitely shop here again. Keep up the great work

Dishonest customer service – Their customer service has been dishonest and incompetent. I ordered a pendant light and initiated a return the next day and asked them not to dispatch. However, they sent out the light a few days later anyway. When I contacted them, their first response was they didn't have a record of my return request, so I screen shot and provided evidence.… Read more

Then they said it was dispatched prior to me initiating the return. I asked them for tracking details, which then proved they dispatched it 3 days after I initiated the return. Now they've said it's because I initiated a return, which means I want the product shipped and received before refunding- this is even though I told them not to send it on my refund request. They've tried every excuse not to pay for return shipping and provide a refund. The company is either very incompetent with their administrative processes or very dishonest - most likely both!

JD Lighting Great, Product so much – Customer service was great from JD Lighting. Product, Bondi Fan and remote not so great. Installed by qualified electrician 15th December and product doesn't work. Now into warranty work.

Exceptional service – Hello, The young lady at the Browns plains store gave me exceptional service with my needs over the phone. Now days I find it hard to get around and I have worked in sales all my working life previously and the young lady had wonderful phone presentation and very helpful indeed, I wish other people were as helpful and cared about their work so… Read more

much. Congratulations to JD lighting for having this young lady on the phone's, great business. My order was only small but I was made to feel very important.