6,189 reviews
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AI reviews summary
JD Sports Australia receives high praise for its efficient delivery speeds and helpful in-store staff who facilitate online ordering when local stock is unavailable. While the majority of customers report a seamless experience, significant friction exists regarding rigid return policies and the physical condition of delivered goods.
Pros
- Exceptional Delivery Speed: Orders frequently arrive within 1–3 days, often exceeding customer expectations for both standard and express shipping.
- Helpful In-Store Service: Staff are consistently noted for their professionalism and proactive approach, particularly when using in-store kiosks to source sizes for home delivery.
- User-Friendly Digital Platforms: The website and mobile app are described as easy to navigate, featuring a broad product range and transparent tracking updates.
- Competitive Pricing: Recurring mentions of "best prices" and strong value during sales events like Black Friday make it a preferred choice for budget-conscious shoppers.
Cons
- Packaging and Product Condition: A recurring issue involves shoes being shipped in plastic bags rather than protective outer boxes, resulting in crushed shoeboxes and occasionally scuffed or dirty products.
- Rigid Return Policies: Multiple reports highlight a refusal to process returns or exchanges if the original shoebox is missing, leading to significant customer frustration.
- Order Fulfilment Errors: Several instances were noted where customers received incorrect sizes, mismatched shoes (different countries of origin), or items arriving with security tags still attached.
- Incomplete Shipments: Orders with multiple items are frequently split into separate packages without prior notification, sometimes leading to missing items that require proactive customer follow-up.
Verdict
JD Sports Australia is a reliable option for consumers seeking fast delivery and a wide variety of genuine athletic wear, especially when purchasing well-known brands on sale. However, customers should be aware of the strict requirement to retain all original packaging for returns and the possibility of receiving items with minor cosmetic damage due to soft-packaging shipping methods.
Ordered shoes on Tuesday afternoon for a great price and they arrived on Thursday morning to regional nsw. Outstanding service. First time purchasing and won’t hesitate to buy again.
Great kicks. Nike 95 Ultra's. Did try them on in-store before online purchase as depending on the Nike shoe type I'm a 12 or 13. Awesome price, 50% off and super fast shipping. Couldn't be happier. Show details · 1
I needed to exchange sizes (I bought the wrong size Nike Metcon online) and can’t rate Sam from Blacktown JD sports high enough. His comms over the phone were clearly directed and in person he made the exchange so smooth. Lovely mannered customer service which we don’t see often enough these days. He was also multitasking the whole time during my 20 minute store experience. Show details · 1
Reviews with attachments
Such a beautiful jumper and hat!! I know my sons gonna love it. Show details · 1
Really happy with my purchase! The delivery was right on time and everything arrived exactly as expected. They feel incredibly comfortable, very cushioned and soft. So far I’m very impressed with the quality and fit. Show details · 1
Very quick delivery ,all perfect condition, pretty annoying how they make U write 10 words in the review though Show details · 1
Not sure what has happened I have only received one item. All items received now Show details · 1
Nice and good product / Fast delivery / great price/ diversity/ peace Show reply
Best company to deal with in terms of returns, speed of sending out orders and ease of returns as well If I had to develop a company that was successful, I would follow JD sports Show details · 1
Extremely satisfied, love them and the colours got so many compliments xxxx Show details · 1
I got my shoes within a week of ordering them. They came in great condition other than a few minor dents in the box. Overall very happy with the product and experience. Show details · 1
From the moment I ordered my 3 pairs of Asics 360’s, the process was so fast and easy! I ordered my shoes Sunday night 15th and I recieved my shoes yesterday being Wednesday 18th. I would recommend them to anyone at anytime. Show reply
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Quick delivery turnaround. Easy online purchase. Great quality and value for sure. Show details · 1
package was well chipped, problems with the product. It only took a week to be shipped which is very fast and overall the best quality on the market Show details · 1
Purchase the air max 90 black with orange logos, Very nice colorway a little stiffer than expected but still overall comfortable. Grabbed it at the discounted price ontop of the discounted price so can't complain! Show details · 1
I love it so much it's fits perfectly. Very satisfied customer. Show details · 1
Very helpful in getting me the shoes i wanted and very quick Show details · 1
For a pair of the Finesse x asics collab. Absolutely perfect. Box was really bashed up when it arrived, but that would have from the post. Show details · 1
Latest follow-ups
- +1
Absolutely disgraceful — incompetent staff and weeks of harassment just to get my own money back I finally received my $30 refund — but only because I physically walked into the store with all three receipts (Dockets 014801, 014965, and 014966) and… Read more
threatened formal complaints with Consumer Affairs Victoria, AFCA, and the Financial Ombudsman. This was not resolved out of professionalism or care. It was resolved because I refused to be ignored any longer. This nightmare began on 10/04/2026. I was charged $15 without my authorisation and given an incorrect refund on top of that. Every single time I followed up I was brushed off with hollow “2–3 days” promises that led absolutely nowhere. Weeks passed. No follow up. No accountability. No resolution. Just silence and empty reassurances. And to make matters worse — the staff in store could not even do basic mathematics. A simple refund calculation was beyond them. These are the people handling your money and they cannot work out a straightforward sum. It is genuinely staggering that a company of this size employs people who lack such a fundamental skill. For a global brand like JD Sports to operate at this level of incompetence is not just embarrassing — it is an absolute disgrace. A loyal customer should never have to fight this hard, this long, just to recover money that was never yours to take in the first place. The refund is done but my trust in this brand is gone permanently. If anything ever goes wrong with your purchase here, be prepared to battle, beg, and threaten legal action just to be heard. Zero stars. Avoid at all costs.
Follow-up · No — staff offered zero apology and zero compensation. Not a single word of acknowledgment for the weeks of stress they put me through. The in-store experience was just as painful. Even when I showed up in person with all three receipts (Dockets 014801, 014965, and 014966), the staff could not process the correct refund amount. They were arguing… Read more
Honestly always a pleasure shopping with jd i literally only shop with jd . Will be back Show details · 1
Follow-up · Always have the latest from shoes to clothing my wardrobe is never boring
Great price. Super quick delivery. No delivery charge. Will definitely order again. Show details · 1
Follow-up · Quality is awesome of the Nike Shox. Fit really well and have had lots of comments on these shoes.
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Positive reviews
Bought some Adidas shoes and I love them, but the box was badly damaged...I got express delivery and I wasn't home, but they took it to a post office kms away when there's one down stairs from my apartment...Happy with shoes,but poor packaging and delivery... Show details · 1
Easy from start to finish! Bought many products on sale and had them delivered express, to be on time for a birthday. The communication from placing the order to the time it was on my door step was amazing. Thanks for providing a great service ! Show details · 1
Very happy with products. I purchased 2 pair of shoes n a track sui5. Itrms packed secure, notifications recvd, keeping me updated. Absolutely happy with my purchase. Online easy to complete.. Thank u JD Sport Show details · 1
Negative reviews
So paid express shipping it's a week and a half and still waiting and they gave me a refund on a top that guess what....for the second time round Ive done this before I was able to go back on and repurchase the exact same top but just costs me more shipping money which I find extremely rude Show details
Hi Rebbeca, Thanks for reaching out and… Read more (+2 replies)
I cannot criticize the actual product. What I have received has been in great condition. The website and service however is below poor. Their Adidas Samba sneakers are under “adidas Originals Samba OG Women's” But they are not women’s sizes, they are men’s sizes and they do not state that. Emailing them is useless and feels AI generated.… Read more
Unfortunately for them I was a great customer, having just bought 4 pairs of sneakers for the family. I won’t be returning there. I have subsequently found relevant laws that work in my favor and will utilize these to pursue refunds for the 3 pairs I have.
Hi Katie, Thanks for your feedback, and… Read more
It’s so expensive plus I waited all day at my house the day that they said that they were going to come and deliver it. Nobody came but yet they sent me a message saying that they had already been there and nobody was home. What a shifty bloody team no good. Show details
Recent reviews
Worst experience buying online, only purchased online because they didn't have my size in store (surprise surprise, they are always out of stock in that place). Received the shoes. They sent me 2 different size shoes, in the wrong box. They were unsympathetic when I emailed them, patronised me, then made me take around 10 different photos from… Read more
different angles, as proof. They said they could only refund me after I had sent the shoes back. I kept replying to every email, and they eventually just ignored my emails. They couldn't offer me a replacement, as my size was now sold out (again, surprise surprise). I then had to take time out of my busy schedule to package them up and go to the post office, having to pay for the packaging out of pocket (They did send me a return label but that's it). I emailed them with tracking information, took them 2 days to reply, I was told it'll take 5-10 days for them to process the order and check it etc. then who knows how long to issue the refund and I actually receive my money back. Worst customer service, worst company to deal with. I was a loyal JD customer, not anymore after seeing how they treat their paying customers - they need to remember without us, they have no business.
Hi Kay, Sorry to hear about your… Read more
The shoes I ordered were great except some of the rubber was peeling, and the laces they came with had a bubble in the threading, which is disappointing but not noticeable from a distance. Show details · 1
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Hi Muskan, We’re very sorry to hear about… Read more