Jeanswest

Now Chinese owned company and an international transfer fee charged on payment. Wrong items were sent and after 2 months have only received part refund although I have returned all items unopened. Atrocious customer service - DO NOT BUY Show details

I had the most amazing experience today at Jeans West Waurn Ponds. Madeline was awesome. Im usually a shopper who doesn’t like to be bothered when trying on clothes however Maddie made me feel so comfortable I asked her for her opinion as she was that friendly and actually gave a damm about my shopping experience rather than a sales experience.… Read more

Maddy you rock and I’d come back to the store anytime when you are working! Such an amazing, friendly and genuine person! A plus for everything!!!! I actually expressed my thanks to Maddie face to face but also wanted to make sure everyone else knows about Maddie!

Exceptional Customer Service from the lovely Acacia Soares - Eastgardens Store – I would like to thank the lovely lady Acacia Soares at Jeanswest Eastgardens store for her exceptional Customer Service that I have received everytime I shop at this store. I have been a loyal Customer for many years and I have never had a bad experience with any of them. In particular the service I have received numerous times from Acacia is just… Read more

next to none. I would like to thank her for her wonderful, happy and helpful service. Please keep up with the good work that you do. Thanks so much Mona

No contact post purchase but product arrived in the end – A bit like others, I ordered and there was just no contact between me and online store to keep me updated on delivery, apart from the traditional order confirmation email. I rang two of their numbers and sent emails but got nothing just a disconnected voicemail and automated response email that they're experiencing a high volume of queries. But… Read more

everything I ordered did end up coming exactly two weeks after I made the purchase. Pretty happy with the clothing to be honest. But felt a bit annoyed not being kept in the loop like so many others have stated also.

Funnily enough, at the time I picked up my parcel from the post office - I received an email from them at literally the exact time haha - stating they're implement a new tracking system. Just putting the core of the message here to maybe to help others that have made online purchases.

"We sincerely apologise that you are yet to receive an update on your order, and for the delays experienced. Unfortunately, a number of orders were impacted by unexpected technical issues as we migrated to a new system, which has attributed to missing communication emails and delays. We acknowledge that there were a number of challenges during this transition process, and we are deeply sorry that this has had a negative impact for our online customers during this time. Please know, our teams have been working tirelessly to address these issues."

and

"Please note, tracking numbers may take longer than usual to appear in Aus Posts system as result of a manifest error. However, rest assured that your parcel has been sent and is on it's way to you. In the meantime, if you are still waiting on your order, we recommend checking with your local Post Office, just in case your parcel is sent there"

Never Disappointed – As always we are never disappointed with our purchase from Jeanswest Ocean Keys. Friendly helpful staff. Both my partner and I love our recent purchase too. Thank you Shoba Show details

Women pay more for everything – Can someone please explain why now collection for women are $99 but mens collection $89?? How sexist is this pricing?? We earn less then a men and we pay more for the same goods?? And you are portraying yourself as open minded and forward thinking brand. Looking at your prices you are still stuck in 1960 and we are still fighting women’s rights!! Show details

Be prepared to totally waste your money – If you’re thinking of purchasing anything from Jeanswest, look elsewhere. There is no customer service. All phone numbers are disconnected and it’s unlikely your email will be responded to. If they are, it takes at least a week and it’s totally vague and unhelpful. They don’t even care or refund if there’s a clear fault, like what?! No wonder all… Read more

their stores are closing down. Even if some of their products are alright, it doesn’t make up for the dreadful customer service. It’s such a joke.

Don't order online – Don't order online. They sent one item out of 6 and labeled the order shipped and completed. It wasn't until I sent multiple emails to customer support that I received a refund with no communication from customer support. From previous experience, the clothing has been of good quality, but they have a lot to learn when it comes to online purchasing and customer service.

Don't believe their sale – I ordered 12 items on boxing day sale and got the confirmation of my purchase straight away. I checked my bank account and it was clear that I paid the correct amount. I didn't receive any email regarding of the shipping and sent 3 emails to Jeans West support after 2 weeks. They finally replied to me and said they didn't get my order as part of… Read more

IT glitch. I work in IT and I don't believe it. They said they are going to refund my mooney without knowing how much I paid. How come they can see how much I paid but they couldn't see my order. I replied back to them and said my order was gifts and if I want to order them again as full price it's going to be expensive for me. Unfortunately I didn't hear anything after that and they refunded my money. It is a shame I got this after 3 times follow up.

Never order online, they don’t send your item – I placed an order almost 2 weeks ago and item still hasn’t been shipped. No updates or information from Jeanswest, no reply from my enquiry. Don’t order from them, terrible service. Update: my order was cancelled due to it not being in stock. I was in the Tuggeranong store 5 days after I placed my order and they had the dress in stock in my size.… Read more

I didn’t buy it because I had made the online order and was expecting it to be shipped. How pathetic. Don’t order from them. An absolute joke!

Terrible Customer Service – Ordered 2 pairs of jeans on 5th October 2024. Still have not received them. Called multiple stores and emailed the support team with no response. All they say is "sorry we have upgraded the system and we cant see your order as we don't have access". The store said that they woud email the support team and get back to me. No record of any corrospondence with anyone. Very disappointed with the way the whole matter has been handled.

DO NOT ORDER FROM JEANSWEST ONLINE! – Jeanswest simply can’t deliver- most inept online shopping experienced. The company advertises items that are supposedly no longer available; emails are not timely responded to, if at all. After waiting weeks for an order and then a response to my enquiry, I received an apology for glitches in their system, admitting that their own polls of stock… Read more

are not inline with what is shown online- weeks later! They also admitted to a glitch in their refunding for the not available item - too many glitches and excuses. Directly after having confirmation that my ordered item was temporarily out of stock, I went online and they were still advertising the so called item!!! Do not trust Jeanswest online store:((((

Worst online order – I won't be ordering to this shop anymore, I ordered some shirts, but the 2 items are not included, I haven't received any information or emails that they can't fulfilled the items that I ordered but still charged me the full price. I sent them through my login that the 2 shirts are missing. Haven't received any emails or response. I got the refund… Read more

eventually after 3 emails sent and explaining that they're experiencing high volume of queries. This will be my last order online. They are not trained professionally, would be nice to received an email saying that some of my orders are gone. I will be OK with that but not hearing for 7 days and chasing them it's appalling.

Terrible customer service – I placed an Order with Jeanwest online and was sent an order confirmation. One week later, I still hadn't received any tracking information, so I emailed them. I waited another six days before they replied, saying my order hadn't been processed and they would issue a refund. Unfortunately, the items were now sold and were not on sale. There was no… Read more

offer to match these items or resolve the issue in any other way. Terrible customer service. I will be shopping elsewhere in the future

Like everyone else. No product. No contact. Nothing – Wish I came here first. Like others, paid for a product and I didn’t even get a confirmation email. No response from them. Just the standard “we are very busy don’t contact us again we will contact you” roboemail. Sadly their product is preferred by my wife for fit and comfort. Just buy from a bricks-and-mortar store and not from the online… Read more

vaporware store.

Edit: After contacting Fair Trading, they have (a) magically shipped my order and (b) given me the same tripe that others have also posted that they have “migrated to a new system”, which has apparently been their excuse for three months. Perhaps, if this is true, they ought to test their systems before implementing them live. Just a tip from an old IT professional.

No response – Unfortunately did not read reviews about online ordering ,because my size unavailable in store decided to order online no confirmation email or any response since .Wont be buying off this company again wondering if purchase will ever arrive their products aren’t that cheap not happy.

Wow I wish I read these reviews first – It’s only been a week since placing my order but it’s not even posted yet , After sending an email yesterday which wasn’t answered i stumbled across all these reviews when looking for a phone number to contact them . I’ve bought from JeansWest in the past many times so it didn’t even occur to me to check on reviews of their business or on line… Read more

store . I’m a long term member of Product Review so currently kicking myself and also wondering why after reading so many poor reviews they haven’t been shut down . Looks like this issue has been going on for a very long time . We have ACCC allowed JeansWest to continue ripping customers off , what a joke . I wonder if there is any way for all you customers to band together to get action ? I will be contacting them myself also and my bank to get my money returned.

Steal your money and don't deliver – Placed an online order on 08/05/24 received a confirmation email but have not received my order. I sent an email and received an automated response that they are experiencing delays. Went into one of the stores to make enquiries about my order and the staff member said she would log a ticket on my behalf, I later received another automated email… Read more

regarding the delay and advising me that store staff don't have access to online orders and if I have any questions or concerns about my online order to email their customer service team. What a joke! They don't reply. There is absolutely no way of contacting them. It's been 6 weeks since I placed my order and I still have not received a refund and unable to contact them.

Jeanswest is a SCAM!!! – Ordered product from NZ website that transitions into Jeanswest AU. Received order confirmation, but no product. I have been waiting for a month now with no response. Sent 3 messages to jeanswest support, no reply. The automated reply with ticket number is written in incorrect English (grammar) which usually indicates a SCAM. I have contacted the… Read more

local store 3 times. These were the shop assistants who told me to order on-line. Now they are saying nothing can be done and I just have to wait. The store will not reimburse my cost or provide another product of same valve. I do not know what Aussies do, but I'm going to take JW to task. NZ Jeanswest company registered to law firm in Auckland. 5 Directors all living in Australia or Hongkong. The cost of taking them to Court is just about what I have lost in my purchase, but F*&^ it. I know how the system works, so see you soon JW.

terrible – As others have said, placed an order last Friday May 3 received a confirmation, but nothing since, have emailed for info nobody gets back to you the number is disconnected - I want my order cancelled and a refund but nobody will contact you - appalling service

Crap service – I ordered 4 items (3 jeans, 1 shirt) on 29/4/24 and received order confirmation. Money came out of my account same day. Never received shipping details - paid for express post. Have emailed twice, only auto response. Tried calling the 1800 number - not connected. Tried calling head office number - not connected. Have ordered Jeanswest online many times before and always had great and fast service. Disgusting service.

Non Delivery – Goods ordered on the 24th April have not arrived. No response from several attempts to contact them. The phone is not answered. Order confirmed 4 th May.

DO NOT ORDER FROM JW, GONE DOWN THE DRAIN! – I don't know what's going on with Jeanswest. I ordered 2 pairs of jeans on 3rd May, and it usually takes 5 days but took 12..... Rang 1800 number, disconnected, called 02 number. Recording... could not leave a message, so dam annoying, sent 3 emails, just got an automated response. What is wrong with these companies that used to be great, now… Read more

cannot even answer you, Finally got my order, but I will never order online again, disgusting service JW.... Don't know who took this company over, BUT I HOPE YOU GO BROKE WITH YOUR ROTTEN SERVICE.

Very bad – I placed an order since 29/04/24, received an order confirmation with order number since than i have not heard from online jeans west , each time i emailed them i only get automated email response back, no contact phone number to talk to anyone. I need my order or my money to be refunded Asap.

Bad experience with Online Store – Placed order on 29/4 and never received an order confirmation. Emailed them a few days later wanting confirmation of order in the meantime payment had been processed, still no confirmation over 2 weeks later. Tried phoning, call was not connecting. Certainly not the Jeanswest I remember.