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Jeenee Mobile

Jeenee Mobile

2.8 from 227 reviews

Reviews

Review distribution

5 star
74
4 star
24
3 star
9
2 star
25
1 star
95

Dissatisfied

DissatisfiedSydney, NSW

  • Verified customer

Terrible !!!

published

They are expensive compared to the competition and used deceptive advertising to lure me into contracting with them and they will not honour my request for cancelling within the cooling off period.

Value for Money
Customer Service
Transparency
Plan TypePost-Paid Sim Only
See all answers

dmg

dmgMetropolitan Adelaide, SA

  • 4 reviews
  • 1 like

So far so good!

published

Can’t fault them. Sims were delivered quickly, activation process was quick and easy and transfer occurred seamlessly. I did call to query my password for the usage app, which was answered and resolved in a few minutes. So far my experience has been better than most.

Value for Money
Customer Service
Local Reception
Plan TypePost-Paid Sim Only
Included Data per Month:5 GB
See all answers

Can't recommend.

published

Have waited over two months, and seven phone calls just to receive $50 credit back. A useless system of bad customer service, where they think the payment was made but actually not. I don't really recommend dealing with them.

Value for Money
Customer Service
Transparency
Plan TypePre-Paid Sim Only
See all answers
Daisy

DaisyGreater Melbourne (Metropolitan), VIC

  • Verified customer

Signed for 250GB a month for $75, cancelled and been charged over $400 for one month total.

published

The quality of the network was awful overall and I attempted to cancel. Nobody replied to the invoice query and the complaint I added to the online portal (the main way of contacting them) Ended up calling them, and spoke to someone who was arrogant and rude. Promised me the service was cancelled, and now I have another bill for over $260! I am now back overseas and left to try and use their portal and have no idea how to remove my credit card details. Will be taking this further

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $286.00
Included Data per Month:250 GB
See all answers

Overcharged and disconnected in 2 hours!?

published
Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Plan Cost per Month: $45.00
Included Data per Month:40 GB
See all answers

scam promo

published

i signed up a 6 months promo contact
i used it for 7 months and was charged for a $27 cancellation fee,
data connection was terrible and mms message takes ages to be received

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
See all answers

So many people are complaining about it. I think it’s great for so many reasons.

published
Value for Money
Customer Service
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $22.50
Included Data per Month:10 GB
See all answers

Lyndal H.

Lyndal H.Northern Region, NSW

  • 2 reviews

Warning stay away don't waste your money

published
Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Plan Cost per Month: $8.50
Included Data per Month:2 GB
See all answers
  • Verified customer

They charge for excess data when THEY didn't turn it off

published

I paid for x data per month, and it it set so that once I reach that amount, the data will cut off - it doesn't. They let it go over.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $45.00
Included Data per Month:82 GB
See all answers
  • Verified customer

Would not recommend

published

I needed to travel overseas for a few months and I was advised that I couldn't keep my number unless I stayed on a plan. I chose the lowest plan and continued to pay while away. When I came back I wanted to upgrade to a higher plan but was advised this wasn't possible and that I had to switch out to another provider and then switch back to Jeenee in order to do so. I cancelled my account but then was charged for the following month and also dishonour fees for not paying - something which I wasn't told about. Would not recommend.


Charges for services not provided

published
Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
See all answers
2 comments
Jeenee Mobile
Jeremy W.Jeenee Mobile
Jan
Jan

kevin

kevinSouth East Queensland, QLD

Customer service always has been disappointing to be honest.

published

I applied sim plan and canceled immediate after saw Google review. I have been waiting for refund for almost 14 days. Every times, when I call them, I need to waiting for long time to connect call. They say it will be refunded within today or tomorrow but never refund so far. I am not trust them anymore.

Value for Money
Customer Service
Transparency
Plan TypePre-Paid Sim Only
See all answers

The reviewer stated that an incentive was offered for this review


Max

MaxGreater Melbourne (Inner), VIC

  • 2 reviews

Inflexible customer service

published

The worst customer service I’ve ever experienced from a mobile provider. We recently signed up 2 phones and will leave ASAP. Please be aware that they have no ability to work with the customer to resolve issues.

Value for Money
Customer Service
Transparency
Plan TypePre-Paid Sim Only
See all answers
4 comments
Jeenee Mobile
Jeremy W.Jeenee Mobile

Hi Max,
I am sorry to hear that you are not satisfied. Is there anything that I can assist you with?

Max
Max
Jeenee Mobile
Jeremy W.Jeenee Mobile

ebonflow

ebonflowNSW, 2489

  • 16 reviews
  • 16 likes
  • Verified customer

Some of the most affordable plans and excellent customer service

published

Really great value plans, starting as low as <$10 for unlimited calls and texts with 1GB data.
Reliable service. Any time I have had to talk to someone in the call centre they've always been really friendly and helpful.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Plan Cost per Month: $9.90
Included Data per Month:1 GB
See all answers
Shaun B

Shaun BMunno Para West

  • 2 reviews
  • 2 likes

Zero stars stay away

published

I have had nothing but trouble. I can send text messages but can Not receive them. I have rang daily for the past 16 days to try and get this resolved but I cannot get a solution from them. Absolutely shocking service how can I get in contact with anyone. Would give zero stars if it were possible. Cheap and nasty provider stay away people

Customer Service
Transparency
Plan TypePost-Paid Sim Only
Lisa

LisaIllawarra, NSW

  • 3 reviews
  • 2 likes

Poor Service

published

There is no Jeenee emergency contact or even online live chat support. It simply 'closes shop' after 5 pm, and on weekends and public holidays without some kind of back-up service for customers. I cannot believe how incompetent this organisation is and feel that it is totally unfair that it does not have a customer support system in place. Getting back within three business days (their policy) is unprofessional and unacceptable!

Value for Money
Customer Service
Transparency
Plan TypePre-Paid Sim Only
See all answers

Best value for money and excellent support

published

I have been with jeenee for a couple of years now and recently upgraded my plan with them. There was a slight hiccup in the transfer between plans due to a technicality so i called their support line and was only waiting a couple of minutes before a lovely operator fixed everything up for me while i was on the line. I cannot praise their customer support or ther value for money enough.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $29.00
Included Data per Month:30 GB
See all answers

GEE-SHOCK

GEE-SHOCKSydney, NSW

  • 23 reviews
  • 4 likes
  • Verified customer

Need longer customer support hours

published

Perhaps you guys should extend your contact hours beyond 9-5 weekdays? It makes it impossible to call support after work ! Very difficult to get support.
Other than that the plan has no issue.

Value for Money
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Plan Cost per Month: $22.50
Included Data per Month:10 GB
See all answers

Mike

MikeSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Have gone downhill fast

published
Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $45.00
Included Data per Month:30 GB
See all answers
2 comments
Jeenee Mobile
Jeremy W.Jeenee Mobile
Mike
Mike

eddie no fry pans

eddie no fry pansGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

good service ,cheap cost what more could you want

published

I have been with Jeenee for 3 years now ,service great no issues calling them compared to some companies,had a minor issue with new sim card for wife but 1 call and fixed

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Plan Cost per Month: $14.99
Included Data per Month:2 GB
See all answers

Page 1 of 12

Questions & Answers

Edwin T

Edwin Tasked

I find the following extract from the CIS very confusing. If payment is done via Direct Debit (automatic, I presume!!), how can you be sure that payment is made prior to due date and not on due day? Hope a Jeenee representative can answer my query. Thanks.

"Payment processing fee
This plan must be paid via Direct Debit from a nominated credit card. . . . . . . . . . . . . . . . . . . . . . A payment processing fee of 1.06% is applicable for all payments made via Mastercard or Visa. If you pay your invoice prior to the due date by Mastercard or Visa no processing fees will be charged. . . . . . . . . . . . . ."

No answers

Yunjiao W.

Yunjiao W.asked

Hi there, If I port my current number from Jeenee to another provider, how does Jeenee charge me if I only use 1 or 2 days in the last month as it takes time when transfer the number.

1 answer
Jeenee Mobile
Jeremy W.Jeenee Mobile

Thanks for your question. If you transfer your number out then you will be charged for the number of days that your service was active with us in the final month (active means active on the network, irrespective of usage). This means that your minimum monthly charge is prorated to reflect the period that you were active with us. Please note that the inclusions in your final month are also prorated as well. For example - if you were on a $25 per month plan with 10GB of included data per month and you transferred out on the 15th day of a 30 day month then you would be charged 50% of the minimum monthly charge (ie - $12.50). If that plan had 10GB of included data - then you would also have that inclusion amount prorated (ie - 50% or 5GB). Any data used that is greater than the 5GB pro rated inclusion amount in this example would be charged as excess data.


nene

neneasked

Hi how quickly does a sim from jeenee take to arrive after ordering? My postcode is 2250.
One company I have used, the sim was received the next day after ordering and one sim 2 days, however, another company I ordered from previously took a week for the sim to arrive and after 4 days their system is still not working to even activate the sim (this is even after several calls, they have said they have system issues so even they can't activate on their end.) As a result I am going to tell them to disregard the sim and I am going elsewhere. I am now in the predicament I need a sim urgently. I don't want to wait another week just to receive one. I am interested with one of your plans and I have 2 sims that are needed, but I also need prompt service. Thanks

2 answers
Jeenee Mobile
Jeremy W.Jeenee Mobile

Hi. Thanks for your question. We end all of our SIMs from our mailhouse facility which is located in Homebush (NSW). All orders are sent out Priority Post which usually arrives within 2 working days (although it often arrives in Sydney Metropolitan areas the next day. We send our orders out on Mondays, Wednesdays and Fridays. If your order is urgent, you can choose Express Post as an option at checkout (for an additional charge).

Anniegeturgun
Anniegeturgun

Hi nene, for me it took a week for a new sim to arrive im in Melbourne region, but this was from the company prior to Jeenee taking over Startel communication.


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Details

CategoryMobile Phone Service Providers
Contact Number 1300 054 631
Network UsedOptus
International Roaming Offered Yes

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