- Verified customer
They are expensive compared to the competition and used deceptive advertising to lure me into contracting with them and they will not honour my request for cancelling within the cooling off period.
So far so good!
Can’t fault them. Sims were delivered quickly, activation process was quick and easy and transfer occurred seamlessly. I did call to query my password for the usage app, which was answered and resolved in a few minutes. So far my experience has been better than most.
Have waited over two months, and seven phone calls just to receive $50 credit back. A useless system of bad customer service, where they think the payment was made but actually not. I don't really recommend dealing with them.
- Verified customer
Signed for 250GB a month for $75, cancelled and been charged over $400 for one month total.
The quality of the network was awful overall and I attempted to cancel. Nobody replied to the invoice query and the complaint I added to the online portal (the main way of contacting them) Ended up calling them, and spoke to someone who was arrogant and rude. Promised me the service was cancelled, and now I have another bill for over $260! I am now back overseas and left to try and use their portal and have no idea how to remove my credit card details. Will be taking this further
Overcharged and disconnected in 2 hours!?
On my last bill I was overcharged and received a credit and an apology, last night my service was abruptly disconnected after five top ups were added incorrectly in a row. [name removed] from customer service then refuses to escalate my concerns after telling me it was my fault. Strange coincidence that they are pushing the new 12 month contracts at the same time that my data usage on my month to month goes unexpectedly through the roof causing my bill to double in a few hours to $96. I’ve had to find a new provider as I would rather pay more t...han be taken for a ride and left with no internet when my account is in credit while your staff are more interested in signing me up to a 12 month contract than admitting fault and resolving the issue.
So many people are complaining about it. I think it’s great for so many reasons.
I used to use Optus for my phone plan and it was so expensive and overpriced ($30 for $3gb). I kept on changing to many different providers like Amaysim, Dodo and many more but their signal wasn’t the best. My friend recommended Jeenee Mobile to me and I was so surprised how cheap it was and I thought their would be a catch, but I tried it anyway. I got the plan which was $22.50 a month for 10GB of data, Unlimited Calls and Texts to Australian numbers and 50 minutes of Internationals Calls! What a bargain!! On the Optus website that costs $65. ...My sim came within 24 hours and the support team quickly activated my sim in no less than 10 minutes. I was surprised by this as with my other providers it usually took 2-3 hours. I have been using Jeenee Mobile for 4 months now and the Optus 4G signal they use is outstanding. Where I live, the signal isn’t so great, but I still manage to get 3/4 bars of signal for calling and data vs the other providers where it would say SOS only most of the time. Even though many other people haven’t had my experience of Jeenee Mobile, I would just like to say that they are trying their hardest and in my perspective they are way better than the leading companies out there like Telstra, Optus and Vodafone. One think to add is their Mobile IOS app is excellent. Normally it only shows the Data you have used 48 hours behind time. But with this app, as soon as I use a certain amount of data, it shows me. The app shows me the percentage of data, calls, and how many days I have left of the plan. Overall I have had a great experience with Jeenee mobile and even if they aren’t the most popular provider out there, just give them a go and you will see how good they are. You never know until you try!
Warning stay away don't waste your money
I had made several attempts to sort this account out, I had repeatedly requested to have excess data charges removed as I signed up to a post paid plan of $8 a month, I queried several of my daughter's bills coming in around $30, I repeatedly told your customer service team I was extremely angry paying over and above my monthly charge and requested the barring be put on so excess data could not be charged, I signed up to unlimited talk and text how could there be excess charges ?? I was told even in today's society with modern technology the ex...cess data charges couldn't be stopped, my argument was well if every other company can avoid excess data charges why couldn't jeneee do the same, I was told that the extra charges could only be stopped once the data session finished what a load of crap. I have paid jeneeee well and truly above what you are asking me for in extra charges that you couldn't prevent. How can you expect someone to pay for something I agreed to when jeneee hasn't upheld their agreement by only charging me the $8 I signed up to? This company is absolute rubbish and I don't feel I need to waste any more time on this rubbish, you's wasted enough if my time and money with the repeated phone calls at my cost and the extra charges you forced on me over my cap. If you continue harassing me with this idiocracy I will take it to the ombudsman or a current affair and warn the rest of Australia just how pathetic your service and lack of customer service is
- Verified customer
They charge for excess data when THEY didn't turn it off
I paid for x data per month, and it it set so that once I reach that amount, the data will cut off - it doesn't. They let it go over.
- Verified customer
Would not recommend
I needed to travel overseas for a few months and I was advised that I couldn't keep my number unless I stayed on a plan. I chose the lowest plan and continued to pay while away. When I came back I wanted to upgrade to a higher plan but was advised this wasn't possible and that I had to switch out to another provider and then switch back to Jeenee in order to do so. I cancelled my account but then was charged for the following month and also dishonour fees for not paying - something which I wasn't told about. Would not recommend.
Charges for services not provided
Switched to Jeenee for prices - but it was the most expensive decision ever. I agree with most of the other reviewers here with the experience of terrible customer service.
I experienced a situation that would come up from time to time for all providers. It was a late bill payment on my part - so was happy to sort it out (though I did question being charged excessive late fees for a service that was not actually provided - that bit seemed a bit much).
In any case - it was impossible to sort out. Even when I was able to pay the bills (and la...te fees) in full, the service remained cancelled. I did not receive one response to my multiple attempts to contact them throughout this whole ordeal to arrange an extension, sort out payment or to find out what was going on. Also, be aware, you cannot cancel your credit card on their site. Only replace it. So, if you have a dispute, you'll have to go through your bank to de-authorise. And, when I was on the website, you can't cancel the service easily either. There is an online "form", but when I went to the page it simply didn't load (whereas all the other pages do).
Customer service always has been disappointing to be honest.
I applied sim plan and canceled immediate after saw Google review. I have been waiting for refund for almost 14 days. Every times, when I call them, I need to waiting for long time to connect call. They say it will be refunded within today or tomorrow but never refund so far. I am not trust them anymore.
The reviewer stated that an incentive was offered for this review
Inflexible customer service
The worst customer service I’ve ever experienced from a mobile provider. We recently signed up 2 phones and will leave ASAP. Please be aware that they have no ability to work with the customer to resolve issues.
- Verified customer
Some of the most affordable plans and excellent customer service
Really great value plans, starting as low as <$10 for unlimited calls and texts with 1GB data.
Reliable service. Any time I have had to talk to someone in the call centre they've always been really friendly and helpful.
Zero stars stay away
I have had nothing but trouble. I can send text messages but can Not receive them. I have rang daily for the past 16 days to try and get this resolved but I cannot get a solution from them. Absolutely shocking service how can I get in contact with anyone. Would give zero stars if it were possible. Cheap and nasty provider stay away people
There is no Jeenee emergency contact or even online live chat support. It simply 'closes shop' after 5 pm, and on weekends and public holidays without some kind of back-up service for customers. I cannot believe how incompetent this organisation is and feel that it is totally unfair that it does not have a customer support system in place. Getting back within three business days (their policy) is unprofessional and unacceptable!
Best value for money and excellent support
I have been with jeenee for a couple of years now and recently upgraded my plan with them. There was a slight hiccup in the transfer between plans due to a technicality so i called their support line and was only waiting a couple of minutes before a lovely operator fixed everything up for me while i was on the line. I cannot praise their customer support or ther value for money enough.
- Verified customer
Need longer customer support hours
Perhaps you guys should extend your contact hours beyond 9-5 weekdays? It makes it impossible to call support after work ! Very difficult to get support.
Other than that the plan has no issue.
Have gone downhill fast
Using the optus network the coverage isn't bad. Customer service always has been disappointing to be honest. Recently they suspended my account because i underpaid my bill by .50 cents.
It was my fault, I made a simple mistake, and misread my bill, but to cut all services for the sake of 50 cents, after all the years I had been with them was disappointing. They cut off my phone, internet, email, messages etc etc. I am 67 Years old with heart disease, recovering from Cancer, and a an insulin dependent diabetic, it could have easy been life...threatening. However they ended up doing me a favour, as it made me look around at what is on offer, and I ended up going from $45 per month for 30Gb on G3, to $49 per month for 80Gbs on 4G, oh and yes on the optus network. "Jeenee" NOT the nice guys they pretend to be
good service ,cheap cost what more could you want
I have been with Jeenee for 3 years now ,service great no issues calling them compared to some companies,had a minor issue with new sim card for wife but 1 call and fixed
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Questions & Answers
I find the following extract from the CIS very confusing. If payment is done via Direct Debit (automatic, I presume!!), how can you be sure that payment is made prior to due date and not on due day? Hope a Jeenee representative can answer my query. Thanks.
"Payment processing fee
This plan must be paid via Direct Debit from a nominated credit card. . . . . . . . . . . . . . . . . . . . . . A payment processing fee of 1.06% is applicable for all payments made via Mastercard or Visa. If you pay your invoice prior to the due date by Mastercard or Visa no processing fees will be charged. . . . . . . . . . . . . ."
Hi there, If I port my current number from Jeenee to another provider, how does Jeenee charge me if I only use 1 or 2 days in the last month as it takes time when transfer the number.
Jeremy W.Jeenee Mobile
Thanks for your question. If you transfer your number out then you will be charged for the number of days that your service was active with us in the final month (active means active on the network, irrespective of usage). This means that your minimum monthly charge is prorated to reflect the period that you were active with us. Please note that the inclusions in your final month are also prorated as well. For example - if you were on a $25 per month plan with 10GB of included data per month and you transferred out on the 15th day of a 30 day month then you would be charged 50% of the minimum monthly charge (ie - $12.50). If that plan had 10GB of included data - then you would also have that inclusion amount prorated (ie - 50% or 5GB). Any data used that is greater than the 5GB pro rated inclusion amount in this example would be charged as excess data.
Hi how quickly does a sim from jeenee take to arrive after ordering? My postcode is 2250.
One company I have used, the sim was received the next day after ordering and one sim 2 days, however, another company I ordered from previously took a week for the sim to arrive and after 4 days their system is still not working to even activate the sim (this is even after several calls, they have said they have system issues so even they can't activate on their end.) As a result I am going to tell them to disregard the sim and I am going elsewhere. I am now in the predicament I need a sim urgently. I don't want to wait another week just to receive one. I am interested with one of your plans and I have 2 sims that are needed, but I also need prompt service. Thanks
Jeremy W.Jeenee Mobile
Hi. Thanks for your question. We end all of our SIMs from our mailhouse facility which is located in Homebush (NSW). All orders are sent out Priority Post which usually arrives within 2 working days (although it often arrives in Sydney Metropolitan areas the next day. We send our orders out on Mondays, Wednesdays and Fridays. If your order is urgent, you can choose Express Post as an option at checkout (for an additional charge).
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