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Jeenee Mobile

Jeenee Mobile

2.9 from 236 reviews

Reviews

2.9

236 reviews
5
(79)
4
(26)
3
(10)
2
(26)
1
(95)
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PW1

PW1

  • 3 reviews

Good Provider, shame they sold out

published

Was with Jeenee for a number of years and they were pretty good. Phone support was originally great but unfortunately deteriorated a bit over the last year or so. It's unfortunate they've sold out to Vaya now and the Jeenee brand is no more.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
See all answers
Norm

NormGreater Melbourne (Outer), VIC

Suits me fine

published

I have nothing but praise for Jeenee been with them 18 months started on the seniors plan was fine, got caught with using too much data, got stung $10 moved it to a $25 plan with 18 gig ( I use it for my computer) $25 gives me phone and computer so why would I need NBN with a min charge of $70 month. Now I just received notification that they are putting me up to 25 gig for the same $25 charge, how can I use all those gigs when I only use about 10 a month

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$25.00
Included Data per Month25 GB
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cheap plans customer service not the best

published

signed up for cheap plans and made payment myself ,they then direct debited same amount. sent them a message and was told it would be fixed and it wasnt. i then phoned and spoke with a lady who said no worries the amount will be credited back to your account and it never was .they just used it for the next bill

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$13.90
Included Data per Month3 GB
See all answers
1 comment
googles
googles

even updating a email address is a big ask, i sent them a new address a week ago they sent a link to confirm it and its still not updated

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Cruvs

Cruvs

  • 2 reviews

So Far So good

published
Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$22.00
Included Data per Month15 GB
See all answers
not happy

not happyMetropolitan Adelaide, SA

  • 3 reviews

Jeenee mobile brand to be retierd

published

Amaysim has bought jeenee mobile and will be retiering jeenee mobile over the next 6 months customers will be moved to the amaysim brand this is good news for customers who had bad customer service and put on hold for a long time to talk to an operater in contrast amaysim is rated the best in customer service

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$30.00
Included Data per Month40 GB
See all answers

Great service, Great staff

published

I have been with Jeenee for about 4 years now and haven't had a problem. The plans are affordable and useful and the staff are always helpful. Would definitely recommend

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Included Data per Month30 GB
See all answers
Jack

JackGreater Melbourne (Metropolitan), VIC

  • 6 reviews

Avoid.

published

No customer service experience to speak of - they did not respond to a complaint I left at all (via their website). They insist on direct debit and then charge $15 dishonour fee (on a $25 plan) when it does not go through. These kind of policies always penalise those with the least. This forces me to question their social justice credentials - which was one of the reasons I joined them in the first place.

As a reseller they only have basic network connection without features such as wifi calling - something they don't hide, I just mention as it may be a consideration for anyone joining them.

I signed up for a yearly contract to get extra data I never use, which is unfortunate because I would change instantly otherwise.

Customer Service
Transparency
Value for Money
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$25.00
Included Data per Month18 GB
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dbareis

dbareis

  • 25 reviews
  • 14 likes
  • Verified customer

Good Prices but Early Termination of Contract Expensive

published

They may not always have the best fees but they are up there. They are on the Optus network therefore good coverage. Their contact termination fee is excessive (monthly fee * months to go) which is why I'm not giving them 5 stars. Like all Telcos, they may come up with better plans for "new customers" which you can't switch to. They make it hard to workout you are in a contract (and its ending date) and the only place you will find that information is on your monthly statement. It would be trivial to show this information (and cancellation fees in the app and on their website). The Android app is a pretty basic piece of garbage.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$22.50
Included Data per Month15 GB
See all answers
ChrisL

ChrisLGreater Melbourne (Metropolitan), VIC

A happy customer

published

I have been with Jeenee for quite a few months. When I had a query it was promptly answered and issue resolved. I am on a Seniors plan and this it is fantastic value for money.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$20.00
Included Data per Month10 GB
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Satisfied

SatisfiedSydney, NSW

  • 2 reviews
  • Verified customer

Terrible !!!

published

They are expensive compared to the competition and used deceptive advertising to lure me into contracting with them and they will not honour my request for cancelling within the cooling off period.

Customer Service
Transparency
Value for Money
Plan TypePost-Paid Sim Only
See all answers
dmg

dmgMetropolitan Adelaide, SA

  • 4 reviews
  • 1 like

So far so good!

published

Can’t fault them. Sims were delivered quickly, activation process was quick and easy and transfer occurred seamlessly. I did call to query my password for the usage app, which was answered and resolved in a few minutes. So far my experience has been better than most.

Customer Service
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Included Data per Month5 GB
See all answers

Can't recommend.

published

Have waited over two months, and seven phone calls just to receive $50 credit back. A useless system of bad customer service, where they think the payment was made but actually not. I don't really recommend dealing with them.

Customer Service
Transparency
Value for Money
Plan TypePre-Paid Sim Only
See all answers
Daisy

DaisyGreater Melbourne (Metropolitan), VIC

  • Verified customer

Signed for 250GB a month for $75, cancelled and been charged over $400 for one month total.

published

The quality of the network was awful overall and I attempted to cancel. Nobody replied to the invoice query and the complaint I added to the online portal (the main way of contacting them) Ended up calling them, and spoke to someone who was arrogant and rude. Promised me the service was cancelled, and now I have another bill for over $260! I am now back overseas and left to try and use their portal and have no idea how to remove my credit card details. Will be taking this further

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$286.00
Included Data per Month250 GB
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Overcharged and disconnected in 2 hours!?

published
Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$45.00
Included Data per Month40 GB
See all answers

scam promo

published

i signed up a 6 months promo contact
i used it for 7 months and was charged for a $27 cancellation fee,
data connection was terrible and mms message takes ages to be received

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
See all answers
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So many people are complaining about it. I think it’s great for so many reasons.

published
Customer Service
Transparency
Value for Money
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$22.50
Included Data per Month10 GB
See all answers
Lyndal H.

Lyndal H.Northern Region, NSW

  • 2 reviews

Warning stay away don't waste your money

published
Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$8.50
Included Data per Month2 GB
See all answers
  • Verified customer

They charge for excess data when THEY didn't turn it off

published

I paid for x data per month, and it it set so that once I reach that amount, the data will cut off - it doesn't. They let it go over.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$45.00
Included Data per Month82 GB
See all answers
  • Verified customer

Would not recommend

published

I needed to travel overseas for a few months and I was advised that I couldn't keep my number unless I stayed on a plan. I chose the lowest plan and continued to pay while away. When I came back I wanted to upgrade to a higher plan but was advised this wasn't possible and that I had to switch out to another provider and then switch back to Jeenee in order to do so. I cancelled my account but then was charged for the following month and also dishonour fees for not paying - something which I wasn't told about. Would not recommend.

Charges for services not provided

published
Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
See all answers
2 comments
Jeenee Mobile
Pete S.Jeenee Mobile
Jan
Jan
Page 1 of 12

Questions & Answers

Robyn B

Robyn Basked

When is your network going to be working again as I have 2 phones that cannot be used and I do not have a landline. I live in country WA. 02/12/2019 Thanks, Robyn.

No answers
bernie

bernieasked

hi,if i go on the 12 months contract and once the 12 month has expired and if i decide to change providers do i get charged for porting and if i purchase a plan when does the plan commence,once i port my number?

3 answers
dmg
dmg

If youre out of contact, like most providers, there should be no fee to move elsewhere. Once you have the new sim from the new provider I would assume the plan stays straight away.

Jeenee Mobile
Pete S.Jeenee Mobile

Hi Bernie,
Once your 12-month contract has expired, you can choose to stay on your existing plan, move to a newer in-market plan with us =, or to port out to another provider. As long as your contract has expired there is no cost to do any of these options.

Ravi
Ravi

Hi, I did exactly above and ported my account after the contract expired. I also did exactly as your site states on its faq (do not call you to cancel the account if you are having your number ported). My number was ported but for the past two months I keep getting charged. Ive not been able to get through to customer service. Could you please let me know what I can do.

Edwin T

Edwin Tasked

I find the following extract from the CIS very confusing. If payment is done via Direct Debit (automatic, I presume!!), how can you be sure that payment is made prior to due date and not on due day? Hope a Jeenee representative can answer my query. Thanks.

"Payment processing fee
This plan must be paid via Direct Debit from a nominated credit card. . . . . . . . . . . . . . . . . . . . . . A payment processing fee of 1.06% is applicable for all payments made via Mastercard or Visa. If you pay your invoice prior to the due date by Mastercard or Visa no processing fees will be charged. . . . . . . . . . . . . ."

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