Good Provider, shame they sold out
Was with Jeenee for a number of years and they were pretty good. Phone support was originally great but unfortunately deteriorated a bit over the last year or so. It's unfortunate they've sold out to Vaya now and the Jeenee brand is no more.
Suits me fine
I have nothing but praise for Jeenee been with them 18 months started on the seniors plan was fine, got caught with using too much data, got stung $10 moved it to a $25 plan with 18 gig ( I use it for my computer) $25 gives me phone and computer so why would I need NBN with a min charge of $70 month. Now I just received notification that they are putting me up to 25 gig for the same $25 charge, how can I use all those gigs when I only use about 10 a month
cheap plans customer service not the best
signed up for cheap plans and made payment myself ,they then direct debited same amount. sent them a message and was told it would be fixed and it wasnt. i then phoned and spoke with a lady who said no worries the amount will be credited back to your account and it never was .they just used it for the next bill
So Far So good
I got the $22 plan for my 12 Y/O daughter. The 15gb data is just what the doctor ordered for an almost teenager.
My wife and i both come off our Virgin plans this month and are very happy to see the price has been dropped to $19 so will be signing up very soon. My daughters plan has never skipped a beat so I've never had to contact them for anything, the year will be up in January and i have no intention of moving anywhere else
As for all of the bad reviews on this site, it appears to me that most of them are from people who have been charg...
Jeenee mobile brand to be retierd
Amaysim has bought jeenee mobile and will be retiering jeenee mobile over the next 6 months customers will be moved to the amaysim brand this is good news for customers who had bad customer service and put on hold for a long time to talk to an operater in contrast amaysim is rated the best in customer service
Great service, Great staff
I have been with Jeenee for about 4 years now and haven't had a problem. The plans are affordable and useful and the staff are always helpful. Would definitely recommend
No customer service experience to speak of - they did not respond to a complaint I left at all (via their website). They insist on direct debit and then charge $15 dishonour fee (on a $25 plan) when it does not go through. These kind of policies always penalise those with the least. This forces me to question their social justice credentials - which was one of the reasons I joined them in the first place.
As a reseller they only have basic network connection without features such as wifi calling - something they don't hide, I just mention as it may be a consideration for anyone joining them.
I signed up for a yearly contract to get extra data I never use, which is unfortunate because I would change instantly otherwise.
- Verified customer
Good Prices but Early Termination of Contract Expensive
They may not always have the best fees but they are up there. They are on the Optus network therefore good coverage. Their contact termination fee is excessive (monthly fee * months to go) which is why I'm not giving them 5 stars. Like all Telcos, they may come up with better plans for "new customers" which you can't switch to. They make it hard to workout you are in a contract (and its ending date) and the only place you will find that information is on your monthly statement. It would be trivial to show this information (and cancellation fees in the app and on their website). The Android app is a pretty basic piece of garbage.
A happy customer
I have been with Jeenee for quite a few months. When I had a query it was promptly answered and issue resolved. I am on a Seniors plan and this it is fantastic value for money.
- Verified customer
They are expensive compared to the competition and used deceptive advertising to lure me into contracting with them and they will not honour my request for cancelling within the cooling off period.
So far so good!
Can’t fault them. Sims were delivered quickly, activation process was quick and easy and transfer occurred seamlessly. I did call to query my password for the usage app, which was answered and resolved in a few minutes. So far my experience has been better than most.
Have waited over two months, and seven phone calls just to receive $50 credit back. A useless system of bad customer service, where they think the payment was made but actually not. I don't really recommend dealing with them.
- Verified customer
Signed for 250GB a month for $75, cancelled and been charged over $400 for one month total.
The quality of the network was awful overall and I attempted to cancel. Nobody replied to the invoice query and the complaint I added to the online portal (the main way of contacting them) Ended up calling them, and spoke to someone who was arrogant and rude. Promised me the service was cancelled, and now I have another bill for over $260! I am now back overseas and left to try and use their portal and have no idea how to remove my credit card details. Will be taking this further
Overcharged and disconnected in 2 hours!?
On my last bill I was overcharged and received a credit and an apology, last night my service was abruptly disconnected after five top ups were added incorrectly in a row. [name removed] from customer service then refuses to escalate my concerns after telling me it was my fault. Strange coincidence that they are pushing the new 12 month contracts at the same time that my data usage on my month to month goes unexpectedly through the roof causing my bill to double in a few hours to $96. I’ve had to find a new provider as I would rather pay more t...han be taken for a ride and left with no internet when my account is in credit while your staff are more interested in signing me up to a 12 month contract than admitting fault and resolving the issue.
So many people are complaining about it. I think it’s great for so many reasons.
I used to use Optus for my phone plan and it was so expensive and overpriced ($30 for $3gb). I kept on changing to many different providers like Amaysim, Dodo and many more but their signal wasn’t the best. My friend recommended Jeenee Mobile to me and I was so surprised how cheap it was and I thought their would be a catch, but I tried it anyway. I got the plan which was $22.50 a month for 10GB of data, Unlimited Calls and Texts to Australian numbers and 50 minutes of Internationals Calls! What a bargain!! On the Optus website that costs $65. ...My sim came within 24 hours and the support team quickly activated my sim in no less than 10 minutes. I was surprised by this as with my other providers it usually took 2-3 hours. I have been using Jeenee Mobile for 4 months now and the Optus 4G signal they use is outstanding. Where I live, the signal isn’t so great, but I still manage to get 3/4 bars of signal for calling and data vs the other providers where it would say SOS only most of the time. Even though many other people haven’t had my experience of Jeenee Mobile, I would just like to say that they are trying their hardest and in my perspective they are way better than the leading companies out there like Telstra, Optus and Vodafone. One think to add is their Mobile IOS app is excellent. Normally it only shows the Data you have used 48 hours behind time. But with this app, as soon as I use a certain amount of data, it shows me. The app shows me the percentage of data, calls, and how many days I have left of the plan. Overall I have had a great experience with Jeenee mobile and even if they aren’t the most popular provider out there, just give them a go and you will see how good they are. You never know until you try!
Warning stay away don't waste your money
I had made several attempts to sort this account out, I had repeatedly requested to have excess data charges removed as I signed up to a post paid plan of $8 a month, I queried several of my daughter's bills coming in around $30, I repeatedly told your customer service team I was extremely angry paying over and above my monthly charge and requested the barring be put on so excess data could not be charged, I signed up to unlimited talk and text how could there be excess charges ?? I was told even in today's society with modern technology the ex...cess data charges couldn't be stopped, my argument was well if every other company can avoid excess data charges why couldn't jeneee do the same, I was told that the extra charges could only be stopped once the data session finished what a load of crap. I have paid jeneeee well and truly above what you are asking me for in extra charges that you couldn't prevent. How can you expect someone to pay for something I agreed to when jeneee hasn't upheld their agreement by only charging me the $8 I signed up to? This company is absolute rubbish and I don't feel I need to waste any more time on this rubbish, you's wasted enough if my time and money with the repeated phone calls at my cost and the extra charges you forced on me over my cap. If you continue harassing me with this idiocracy I will take it to the ombudsman or a current affair and warn the rest of Australia just how pathetic your service and lack of customer service is
- Verified customer
They charge for excess data when THEY didn't turn it off
I paid for x data per month, and it it set so that once I reach that amount, the data will cut off - it doesn't. They let it go over.
- Verified customer
Would not recommend
I needed to travel overseas for a few months and I was advised that I couldn't keep my number unless I stayed on a plan. I chose the lowest plan and continued to pay while away. When I came back I wanted to upgrade to a higher plan but was advised this wasn't possible and that I had to switch out to another provider and then switch back to Jeenee in order to do so. I cancelled my account but then was charged for the following month and also dishonour fees for not paying - something which I wasn't told about. Would not recommend.
Charges for services not provided
Switched to Jeenee for prices - but it was the most expensive decision ever. I agree with most of the other reviewers here with the experience of terrible customer service.
I experienced a situation that would come up from time to time for all providers. It was a late bill payment on my part - so was happy to sort it out (though I did question being charged excessive late fees for a service that was not actually provided - that bit seemed a bit much).
In any case - it was impossible to sort out. Even when I was able to pay the bills (and la...te fees) in full, the service remained cancelled. I did not receive one response to my multiple attempts to contact them throughout this whole ordeal to arrange an extension, sort out payment or to find out what was going on. Also, be aware, you cannot cancel your credit card on their site. Only replace it. So, if you have a dispute, you'll have to go through your bank to de-authorise. And, when I was on the website, you can't cancel the service easily either. There is an online "form", but when I went to the page it simply didn't load (whereas all the other pages do).
Questions & Answers
When is your network going to be working again as I have 2 phones that cannot be used and I do not have a landline. I live in country WA. 02/12/2019 Thanks, Robyn.
hi,if i go on the 12 months contract and once the 12 month has expired and if i decide to change providers do i get charged for porting and if i purchase a plan when does the plan commence,once i port my number?
If youre out of contact, like most providers, there should be no fee to move elsewhere. Once you have the new sim from the new provider I would assume the plan stays straight away.
Pete S.Jeenee Mobile
Once your 12-month contract has expired, you can choose to stay on your existing plan, move to a newer in-market plan with us =, or to port out to another provider. As long as your contract has expired there is no cost to do any of these options.
Hi, I did exactly above and ported my account after the contract expired. I also did exactly as your site states on its faq (do not call you to cancel the account if you are having your number ported). My number was ported but for the past two months I keep getting charged. Ive not been able to get through to customer service. Could you please let me know what I can do.
I find the following extract from the CIS very confusing. If payment is done via Direct Debit (automatic, I presume!!), how can you be sure that payment is made prior to due date and not on due day? Hope a Jeenee representative can answer my query. Thanks.
"Payment processing fee
This plan must be paid via Direct Debit from a nominated credit card. . . . . . . . . . . . . . . . . . . . . . A payment processing fee of 1.06% is applicable for all payments made via Mastercard or Visa. If you pay your invoice prior to the due date by Mastercard or Visa no processing fees will be charged. . . . . . . . . . . . . ."
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