Jeenee Mobile

Good value but average mobile plan – I initially chose Jeenee because they were one of the cheapest plans out there. Initially everything went smoothly, but ran into some issue down along the line. Good value mobile plan overall. PROS: - Very good value - Good speeds averaging 4G CONS: - Some hidden costs are expensive - No promotion for existing customers Show details

Sent to collections despite payment made – I was with jeenee from 2014-2017 and generally enjoyed the service. I stopped service in 2017. Recently, I was contacted to make a payment for 2017 (yes, it is 2020 now). When asking about why I have an ~$60 payment, jeenee sent a collections agency to take the payment (within a few days). Customer service was unhelpful and could not provide a… Read more

record of payments. Collections agency is requesting $30 on top of the original $60.

I would not recommend anyone trusting jeenee with their personal information. Very untrustworthy and claims to care about customers but customer service severely shows otherwise.

So Far So good – I got the $22 plan for my 12 Y/O daughter. The 15gb data is just what the doctor ordered for an almost teenager. My wife and i both come off our Virgin plans this month and are very happy to see the price has been dropped to $19 so will be signing up very soon. My daughters plan has never skipped a beat so I've never had to contact them for… Read more

anything, the year will be up in January and i have no intention of moving anywhere else As for all of the bad reviews on this site, it appears to me that most of them are from people who have been charged fees that are extremely transparent on the website when you sign up... if you don't like the $25 dishonour fee for late payment, don't sign up for the plan it there is a chance your payment may be late, if you don't want to pay out your 12 month plan which is 12 x your monthly fee (no penalty fees involved ) reduced by however many months you have already paid, don't sign up... I've never come across a telco yet that will suspend your plan because you are travelling... it's all there in the T's & C's if you read them.

So many people are complaining about it. I think it’s great for so many reasons – I used to use Optus for my phone plan and it was so expensive and overpriced ($30 for $3gb). I kept on changing to many different providers like Amaysim, Dodo and many more but their signal wasn’t the best. My friend recommended Jeenee Mobile to me and I was so surprised how cheap it was and I thought their would be a catch, but I tried it anyway.… Read more

I got the plan which was $22.50 a month for 10GB of data, Unlimited Calls and Texts to Australian numbers and 50 minutes of Internationals Calls! What a bargain!! On the Optus website that costs $65. My sim came within 24 hours and the support team quickly activated my sim in no less than 10 minutes. I was surprised by this as with my other providers it usually took 2-3 hours. I have been using Jeenee Mobile for 4 months now and the Optus 4G signal they use is outstanding. Where I live, the signal isn’t so great, but I still manage to get 3/4 bars of signal for calling and data vs the other providers where it would say SOS only most of the time. Even though many other people haven’t had my experience of Jeenee Mobile, I would just like to say that they are trying their hardest and in my perspective they are way better than the leading companies out there like Telstra, Optus and Vodafone. One think to add is their Mobile IOS app is excellent. Normally it only shows the Data you have used 48 hours behind time. But with this app, as soon as I use a certain amount of data, it shows me. The app shows me the percentage of data, calls, and how many days I have left of the plan. Overall I have had a great experience with Jeenee mobile and even if they aren’t the most popular provider out there, just give them a go and you will see how good they are. You never know until you try!

Warning stay away don't waste your money – I had made several attempts to sort this account out, I had repeatedly requested to have excess data charges removed as I signed up to a post paid plan of $8 a month, I queried several of my daughter's bills coming in around $30, I repeatedly told your customer service team I was extremely angry paying over and above my monthly charge and… Read more

requested the barring be put on so excess data could not be charged, I signed up to unlimited talk and text how could there be excess charges ?? I was told even in today's society with modern technology the excess data charges couldn't be stopped, my argument was well if every other company can avoid excess data charges why couldn't jeneee do the same, I was told that the extra charges could only be stopped once the data session finished what a load of crap. I have paid jeneeee well and truly above what you are asking me for in extra charges that you couldn't prevent. How can you expect someone to pay for something I agreed to when jeneee hasn't upheld their agreement by only charging me the $8 I signed up to? This company is absolute rubbish and I don't feel I need to waste any more time on this rubbish, you's wasted enough if my time and money with the repeated phone calls at my cost and the extra charges you forced on me over my cap. If you continue harassing me with this idiocracy I will take it to the ombudsman or a current affair and warn the rest of Australia just how pathetic your service and lack of customer service is

Suits me fine – I have nothing but praise for Jeenee been with them 18 months started on the seniors plan was fine, got caught with using too much data, got stung $10 moved it to a $25 plan with 18 gig ( I use it for my computer) $25 gives me phone and computer so why would I need NBN with a min charge of $70 month. Now I just received notification that they are… Read more

putting me up to 25 gig for the same $25 charge, how can I use all those gigs when I only use about 10 a month

Jeenee mobile brand to be retierd – Amaysim has bought jeenee mobile and will be retiering jeenee mobile over the next 6 months customers will be moved to the amaysim brand this is good news for customers who had bad customer service and put on hold for a long time to talk to an operater in contrast amaysim is rated the best in customer service Show details

Great service, Great staff – I have been with Jeenee for about 4 years now and haven't had a problem. The plans are affordable and useful and the staff are always helpful. Would definitely recommend Show details

Avoid – No customer service experience to speak of - they did not respond to a complaint I left at all (via their website). They insist on direct debit and then charge $15 dishonour fee (on a $25 plan) when it does not go through. These kind of policies always penalise those with the least. This forces me to question their social justice credentials -… Read more

which was one of the reasons I joined them in the first place.

As a reseller they only have basic network connection without features such as wifi calling - something they don't hide, I just mention as it may be a consideration for anyone joining them.

I signed up for a yearly contract to get extra data I never use, which is unfortunate because I would change instantly otherwise.

Terrible !!! – They are expensive compared to the competition and used deceptive advertising to lure me into contracting with them and they will not honour my request for cancelling within the cooling off period. Show details

Good Provider, shame they sold out – Was with Jeenee for a number of years and they were pretty good. Phone support was originally great but unfortunately deteriorated a bit over the last year or so. It's unfortunate they've sold out to Vaya now and the Jeenee brand is no more. Show details

Good Prices but Early Termination of Contract Expensive – They may not always have the best fees but they are up there. They are on the Optus network therefore good coverage. Their contact termination fee is excessive (monthly fee * months to go) which is why I'm not giving them 5 stars. Like all Telcos, they may come up with better plans for "new customers" which you can't switch to. They make it… Read more

hard to workout you are in a contract (and its ending date) and the only place you will find that information is on your monthly statement. It would be trivial to show this information (and cancellation fees in the app and on their website). The Android app is a pretty basic piece of garbage.

A happy customer – I have been with Jeenee for quite a few months. When I had a query it was promptly answered and issue resolved. I am on a Seniors plan and this it is fantastic value for money. Show details

So far so good! – Can’t fault them. Sims were delivered quickly, activation process was quick and easy and transfer occurred seamlessly. I did call to query my password for the usage app, which was answered and resolved in a few minutes. So far my experience has been better than most. Show details

Can't recommend – Have waited over two months, and seven phone calls just to receive $50 credit back. A useless system of bad customer service, where they think the payment was made but actually not. I don't really recommend dealing with them. Show details

Signed for 250GB a month for $75, cancelled and been charged over $400 for one month total – The quality of the network was awful overall and I attempted to cancel. Nobody replied to the invoice query and the complaint I added to the online portal (the main way of contacting them) Ended up calling them, and spoke to someone who was arrogant and rude. Promised me the service was cancelled, and now I have another bill for over $260! I am… Read more

now back overseas and left to try and use their portal and have no idea how to remove my credit card details. Will be taking this further

scam promo – i signed up a 6 months promo contact i used it for 7 months and was charged for a $27 cancellation fee, data connection was terrible and mms message takes ages to be received Show details

They charge for excess data when THEY didn't turn it off – I paid for x data per month, and it it set so that once I reach that amount, the data will cut off - it doesn't. They let it go over. Show details

Would not recommend – I needed to travel overseas for a few months and I was advised that I couldn't keep my number unless I stayed on a plan. I chose the lowest plan and continued to pay while away. When I came back I wanted to upgrade to a higher plan but was advised this wasn't possible and that I had to switch out to another provider and then switch back to Jeenee… Read more

in order to do so. I cancelled my account but then was charged for the following month and also dishonour fees for not paying - something which I wasn't told about. Would not recommend.

Charges for services not provided – Switched to Jeenee for prices - but it was the most expensive decision ever. I agree with most of the other reviewers here with the experience of terrible customer service. I experienced a situation that would come up from time to time for all providers. It was a late bill payment on my part - so was happy to sort it out (though I did question… Read more

being charged excessive late fees for a service that was not actually provided - that bit seemed a bit much).

In any case - it was impossible to sort out. Even when I was able to pay the bills (and late fees) in full, the service remained cancelled. I did not receive one response to my multiple attempts to contact them throughout this whole ordeal to arrange an extension, sort out payment or to find out what was going on.

Also, be aware, you cannot cancel your credit card on their site. Only replace it. So, if you have a dispute, you'll have to go through your bank to de-authorise.

And, when I was on the website, you can't cancel the service easily either. There is an online "form", but when I went to the page it simply didn't load (whereas all the other pages do).

After hearing absolutely nothing in response to my enquiries, Jeenee only responded to me when I posted the review here. Their response was that I should "call them" (presumably on my disconnected phone) so I could pay the extra $25 fee (on top of the late fee and service fee already paid - despite them not actually providing the service) to reactivate the service. No apology or explanation given for failure to reply to my multiple contact attempts - so they completely missed the point here.

This should have been an easy situation for them to help resolve, and an opportunity for them to build some customer loyalty by being easy to deal with. Instead, the process has created such an administrative headache and workload for me that I could not, in good conscience, recommend this organisation to anyone.

Customer service always has been disappointing to be honest – I applied sim plan and canceled immediate after saw Google review. I have been waiting for refund for almost 14 days. Every times, when I call them, I need to waiting for long time to connect call. They say it will be refunded within today or tomorrow but never refund so far. I am not trust them anymore. Show details

Inflexible customer service – The worst customer service I’ve ever experienced from a mobile provider. We recently signed up 2 phones and will leave ASAP. Please be aware that they have no ability to work with the customer to resolve issues. Show details

Some of the most affordable plans and excellent customer service – Really great value plans, starting as low as <$10 for unlimited calls and texts with 1GB data. Reliable service. Any time I have had to talk to someone in the call centre they've always been really friendly and helpful. Show details ·  1

Zero stars stay away – I have had nothing but trouble. I can send text messages but can Not receive them. I have rang daily for the past 16 days to try and get this resolved but I cannot get a solution from them. Absolutely shocking service how can I get in contact with anyone. Would give zero stars if it were possible. Cheap and nasty provider stay away people Show details

Best value for money and excellent support – I have been with jeenee for a couple of years now and recently upgraded my plan with them. There was a slight hiccup in the transfer between plans due to a technicality so i called their support line and was only waiting a couple of minutes before a lovely operator fixed everything up for me while i was on the line. I cannot praise their customer support or ther value for money enough. Show details

Need longer customer support hours – Perhaps you guys should extend your contact hours beyond 9-5 weekdays? It makes it impossible to call support after work ! Very difficult to get support. Other than that the plan has no issue. Show details

good service ,cheap cost what more could you want – I have been with Jeenee for 3 years now ,service great no issues calling them compared to some companies,had a minor issue with new sim card for wife but 1 call and fixed Show details