Jeep Cherokee KL

I fixed my Jeep Cherokee - I bought a Toyota Prado. I wrote a review here titled - I Regret I bought a Jeep - in the hope I could stop others making the same mistake. I had the transmission case replaced (a common and expensive repair that is a recall fix in North America but not honoured by Jeep in Australia). I then thought I would try and get… Read more

some use for a while to get some value from the cost. Sooo much kept going wrong that I could not stand it anymore. I found the best fix possible - I traded it in on a 2 year old Prado and took a sizeable loss on the Jeep. So, be warned - my old Cherokee is out there - Toyota did not want it and wholesaled it on. Mine was not really any worse than the others out there. The fact that they are discontinued should tell you all you need to know anyway. ps - The Prado is a dream and I can go a long way, go bush and to my property and know I will get home.

Defective mechanical issues – Power Transfer Unit for the 4x4 system is known to fail since 2014 models. This item is also found on other Jeep models. When this part fails, the only replacement part available will be used on new vehicles and are not available to replace on vehicles already sold. This part has a nation wide shortage and not available. Why would anyone buy a… Read more

product, pay it off just to find yourself without a vehicle when something is defective and irreplaceable? Stay away from Jeeps!!!

Absolute rubbish with customer service to match!!!! – Never, ever again. Their cars are absolute garbage. There is very little in the way of quality and the customer service is laughable. Bought the car new in 2015. The engine seems to struggle and jump when going through the gears to the point where it seems like its about to conc out. The service centre tells me this is normal? The sunroof makes a… Read more

gurgling sound when it rains and the car reaches 80-90kmph. Service centre could not replicate the problem? Rear door check strap has creaked like a rusty old barn door ever since I bought the car and was finally replaced after several services. The same thing happened to the driver door, however as it was not reported during warranty the refused to replace it. Then the engage button on the gear knob breaks off and I am told I pressed the button too hard, and again, not our problem (service centre). Now I've noticed a rust spot on the front bonnet which appears to have started under the factory paint. I would have thought if it was treated and painted correctly during manufacture then rust should not occur. Service department could not even find the rust spot when I advised them of it and yes, you guessed it, Sorry but not our problem, its out of warranty. In summary, if you want a below average car and a more below average customer service, buy a Jeep. Never again, goodbye Jeep and good luck. Thanks

I Try to be supportive of Jeep But their Customer service is ridiculous – Had a 2014 Cherokee Trailhawk that was the best and most reliable car I ever had until it suffered a PCU failure in the 4WD differential assembly at 85,000km and 4 years (out of warranty)! Worked out a deal with Jeep and the dealer to buy a 2019 Cherokee Trailhawk (Five year warranty) with appropriate discounts and trade in allowances. It was a… Read more

good deal and my Firecracker Red Trailhawk was delivered in Early April 2019. Absolutely great car and the paintwork and fit and finish is definitely superior to the 2014 model. Only issue was that the u-connect system was missing the sat-nav. Whatever the fix is and you would think it's a simple fix, Jeep Australia seem unable to communicate with myself or the dealer on what the fix is. Like, it's unbelievable, Jeep has such a great product a great dealer network (excellent) but the Staff at Jeep Australia seem to be unable to communicate with their valued customers on solution based outcomes. It's unbelievable. I have been waiting over 3 weeks now for an outcome, with no communication. It's a minor issue but jeeze I paid for Sat-Nav. I don't have it. Jeep Australia you ruin the whole Customer Experience. with abysmal communication. Further to the above, Jeep Aust, after 4 weeks agreed that the u-connect system needs to be replaced. A new U-Connect system has been ordered from the US, but as at today, closing in on 3 Months of ownership I still don't have a U-Connect System with Sat Nav. I will say for anyone with a 2014 - 18 Cherokee Trailhawk, upgrade to the 2019 model, it's much improved and fantastic off road.

Excellent – My Trailhawk has now done 85,000 km and have owned since new, purchased May 2015. Other than a blown Headlight and a faulty sensor that caused the engine warning light to come on (both fixed for free under warranty), my jeep has been absolutely trouble free (Battery replaced at around 60,000km) The off road ability is amazing. I recently went off… Read more

road on a very steep rocky mountain trail with a Land cruiser and D Max. The other 2 vehicles thought I was crazy. Trailhawk kept up no problem. Rear diff lock on and in Rock mode. No other medium SUV in Australia is as good in off road abilities On road it's as comfortable as any mainstream SUV. Love my Jeep and will probably upgrade to another Trailhawk. Can I also add that in my experience the 9 speed auto is just quirky but not bad, it's just a bit different and you adapt your driving style accordingly, I've had no problem with mine. The power of the 3.2 V6 is good, fuel economy average and on road handling is very good considering the off road abilities. I've just had the car serviced at Southport Jeep and the advice from their Service Team on pickup was, whatever you are doing keep doing it as the car is faultless. An update, In Mid Feb the 4WD warning light came on (yellow) and advised I had a problem with the 4WD system. After this light went out but I found that I couldn't put car in 4WD Low. Long story short, the dealer advised the PTU Assembly has suffered an internal failure. Cost to replace $3,995.00. Vehicle has done 85,500km and is 3 years 9 months since first regn. Lets see what Jeep do on this?

Can’t find rattling or crackling noise – I purchased my Jeep Cherokee Longitude 4x4 2015 model in May 2017. Ex company car, had only 3,000 km and was registered originally in 2016 hadn’t been a year . Have had no problems until recently. There was scraping noise when excelerating, turning corners and stop start movement. Had that fixed as it was engine Mount, now I hear a rattling… Read more

crackling and pretty loud engine noise from within the cabin of the car. Exterior you can barely hear it if at all. I had it looked at and they couldn’t find anything wrong. Now am going to take it back to Jeep Dealership to have looked at again. The car has not got too many kms, it’s going to be 7 years old but still like new. I’m hoping it’s nothing major as I paid $30,000 for this car. I love my car and am hoping it’s something very simple and small to fix if it needs it.

Excellent value, smooth, powerful, comfortable, reliable – We bought this from the dealer in 2015. It had been their demonstrator. Other than tyres and servicing the only extra cost has been to replace the tyre pressure sensors. They each have an internal battery, and I think their battery's had gone flat with age. The plastic molding covering the transmission tunnel by the drivers foot kept flopping out of it's retainer until I strengthened it. That's it! Show details

Perfect car – Love my used Jeep Cherokee Limited 2015. Have it for more than 3 years and has 0 issues with it, with regular service. Only had to change the battery once, but it is normal for most cars. It is even cheaper than other SUV to boot! Not sure why? Will buy another Jeep if the finances permit for sure! Show details

Powertrain failure at 32000 km – Automatic transmission failed on a drive from Canberra to Walcha. Car had only 32000 km on the clock. Car had not been abused or made to do extreme things. No towing or rough off road. Took jeep a month to work out the problem (not hard to work out - all you had to do is attempt to drive it). Jeep eventually agreed to replace the transmission… Read more

and power train - but no parts available in Australia. Now waiting for parts to show up - will likely take months.

I REGRET - I Bought a Jeep – Unreliable, expensive to fix, always something wrong with it and now they are discontinuing the Cherokee in Australia because hardly anyone is buying them which will not help any re-sale price. Am going to spend the $2000 to fix mine and trade it in with a Jeep dealer for anything but a Jeep. Don't feel I could sell it privately to some poor sucker. At least I am fixing mine, so if you buy mine from a dealer - it may work for a little while. Show details

Worst car I have ever had in my life – Purchased a brand new Jeep Cherokee Limited KL top of the range just over 3 years ago. The vehicle had broken down 5 times and each time required towing. Almost every failure was a major failure... ranging from starter motor failure to transmission failure/replacement. Every break down required the car to be with the dealer for repairs from ~1… Read more

week through to 7 weeks (typically due to no available parts). The car has only done 60,000 km at present ... not the quality I expect

On top of this there were numerous quality issues that had to be addressed ...bent drive axle, leaking seals, loose consoles.... some of these issues were identified by an independent mechanic and were not picked up by the authorised Jeep service Dealer

Despite my constant written correspondence with FCA requesting them to buyback the vehicle, they still maintain that the company is acting in accordance with Australian Consumer Law.

Even now the vehicle has rough gear changes and the transmission feels as though it is going to break down again.

Out of all the cars I have owned during the last 30 years this is the worst car I have had in my life

The sooner we introduce tough lemon laws, the better this would be.

Buyer beware !

Nest Jeep Owned – I have owned 3 Jeep Cherokees, and the longitude is by far the best. Totally reliable, having done 40,000 miles in 3 years without a single problem. This vehicle simply keeps on going. One important thing I always ensure that every year is a full service for the Jeep. It is economical, reliable, comfy to drive and at 6ft 4 I never get leg… Read more

cramps or back ache that other vehicles give me. I once drove this vehicle over 500 miles with a 10 minute stop and it was a superb drive with ultra comfort. Mine is a 2015 Jeep 2.0 Diesel Longitude with 101,000 miles and I hope to get another 100,000 miles out of this ultra superb vehicle

Never again – Bought my 2015 Cherokee Limited from a dealer in 2018 with only 85,000 kms on the clock. Yes, I had read that Jeep was unreliable and the vehicle had less than favourable reviews but I thought no way would it happen to me, I pity those unlucky people who got lemons! I duly had it serviced on time, every time by the dealer in accordance with the… Read more

mechanical warranty (which is useless, but that's another story.) For the first year it was great, comfortable to drive and its a beautiful looking car. After only buying cheap cars before this, I was happy with my investment and vowed to remain loyal to the brand, thinking I would upgrade to a Grand Cherokee in a few years time.

After owning it for 18 months, the odometer hit 100k. I was driving home from work, when steam started coming out of the engine at an alarming rate. It turns out the radiator was broken and needed replacing, along with a few other bits and pieces they noticed. The car was at the dealer for over a week and I paid roughly $1500 for repairs. I thought it was a bit odd the radiator needed replacing on a car that was only 5 years old but nevermind. Soon after the engine warning light keeps coming on. Jeep tell me this is normal and is caused by Australian petrol, which is not good quality petrol.

Then another 6 months pass and I am away for the weekend with my family including 9 month old baby and our dog. We are coming back from a restaurant at night when I notice the headlights are barely working. The high beams would not work at all and the standard headlights were shining at about 25% of what they should be at. So I was driving on country roads in the dark, barely able to see in 100km streets. I was limping back to our accommodation with the hazards on with vehicles passing us doing 100km. What a great, safe family car!

The next day we went out to lunch, I was mindful that I needed to be home before dark due to the headlight issue. However, upon returning to the car, it will not start. The dash kept saying "action on the steering wheel" and "smart key failure". So on a freezing cold day, my wife, baby and dog had to wait for an hour for the RACV guy to arrive. There was nothing he could do so he organised a tow truck, which was another hour wait. By now our baby was howling with hunger and tiredness. The towie finally arrived and called us a taxi. In a rural area, we waited another 45 mins. Once it arrived we went to our accommodation packed our stuff and got him to take us the 120kms home. I had to lie and say my dog was an assistance dog so he would take him. The taxi fare was of course, enormous. We also had to pay extra towing costs that weren't covered by RACV in a rural area.

2 days later the Jeep was towed to the nearest Jeep dealership, who were initially reluctant to take it, saying they were fully booked for the week. They said the steering electrics had failed, the radio smart key receiver thing had failed and they werent too sure why the headlights were failing. At the time of writing this they have had the car for a week now because they are trying to source parts from other dealers in other states. Thankfully they have given us a loan car which is NOT a Jeep. The receptionist sheepishly told me never to buy a Jeep older than a 2016 model and also asked if I even want to repair my "lemon" as the costs are going to be in the thousands. As soon as it fixed I am going to trade it in for another brand vehicle.

I feel so stupid for being sucked in by the by the Jeep marketing and for giving them the benefit of the doubt. Never again...

great car with loads of features – Love this car - my only issue is the lack of control and ability to preset the climate control. It is over enthusiatic and attempts to fry me with hot air for no good reason. Nearly crashed the thing trying to adjust it. Most times would just like to have outside air on my face but it resets to sending air to the windscreen Show details

Packs a punch – I do 650k a week commuting to work Monday to Friday Comfortable drive with great features, only issue I've had is slight build up if Brake dust on the callipers. 3 Years complimentary servicing which was hand due to the amount of kilometres I do. Certainly got me hooked on JEEP Show details

Long list of expensive issues never again – Bought the car new(2015 kl) and nothing but issues from the start, replaced everything underneath. Including rear diff,ptu, tailshaft twice, rear axle seals a couple of times. Well over $30000 in repairs, sold the vehicle at a massive loss to get it out of my life. Would never ever get a jeep again Show details

Jeep Customer Service – I've posted on this Cherokee Site twice before. I have previously owned a 2014 and 2019 Cherokee Trailhawk. I now own a second 2019 Trailhawk. Long story short my first 2019 Trailhawk whilst almost faultless was a hybrid. It left the manufacturing plant in the US with the wrong U-Connect info unit (minus GPS and some other bits). After 3 months… Read more

FCA admitted they couldn't fix the car to spec, there was also a wiring issue associated with the missing GPS. So after 3 months and 6,800km of ownership of my 2019 Cherokee Jeep replaced my car for nil outlay on my part, took my car back and gave me a further 12 months rego as at 24/06/2019 on a brand new 2019 Cherokee Trailhawk. Yep pretty happy with the outcome! For all you doubters Jeep has great product and it would seem they now back their product with great after sales service. If you go off road the 2019 Cherokee has no peer in it's class

Jeep Grand Cherokee SRT Hemi 6.4 Motor – For the past 20 years our family has had the pleasure of owning many Jeeps and Chrysler’s from Cherokee, Grand Cherokee Overland, Wrangler unlimited, 3 x Grand Voyagers and in 2014 the Jeep Grand Cherokee SRT which all have been a pleasure to drive and own for our family. The last few months however have caused me so many issues mentally dealing… Read more

with the fact that after just 150,000klm and all services being completed at either Jeep Brisbane, Jeep Gold Coast and Canungra Auto Clinic that I am now with a Jeep sitting in my yard with the motor removed and it sitting in the back of the car in pieces.

It started with a regular service when a warning code light came on which was a Misfire in a cylinder. This then manifested to a complete new engine being required and quoted at $21,000 from Jeep Gold Coast. Jeep Gold Coast had to pull the motor apart costing me $1500 just to tell me it’s no good and make me have it towed back home.

After some online research it appears this is a common problem with the Hemi 6.4ltr V8 motor in the US so much that they no longer produce them in the latest Jeeps. Jeep won’t take any responsibility at all and I don’t have the money to put a new engine in so I’m stuck owing money on a car that has no motor.

What do I do ? Jeep have washed there hands from it all, nobody wants to talk to me from Jeep.

Software Updates – We recently had two recalls completed, both were software related, within 24hrs we had a completely drained battery. RACV came out, load tested the battery - advised it was ok and something was running in the background which caused the fault. They did a temp reset to enable us to take the car back to the dealer where we were advised a new battery… Read more

was required @ $700.00. Has anyone else experienced this after a software update - seems very coincidental to me especially when we have not had one issue with this car.

Buyer beware – Purchased my KL last year interstate was told it had a 5 year warranty with 12 month fixed priced services by the dealership. Recently tried to book a service locally and was told it was out of warranty because FCA had the Cherokee in there system as having a 3 year warranty with 6 month services even though the vehicle had been complianced in… Read more

May 2017 three months after Jeep Australia had introduced the new 5 year plan. After making a complaint to FCA they refused to reconise the 5 year warranty leaving me up the creek without a paddle basically. Great customer service for some who has purchased 4 Jeeps in 15 years.

Great Suv – First thoughts Jeep what a load of crap.. Back to dealership for warning lights always coming on until I changed dealership service departments . They found the problem and replaced the rear diff since then I have never looked back the Jeep longitude goes and does whatever I want .. Thanks to Cricks Jeep in Moorooka Brisbane great work guys Jeep Go Anywhere Yeah Baby..  Show details

Good vehicle – Had cherokee sport for 3 1/2 year. Trans was replaced under warranty. No other issues. Fine road car, good economy ave. 7.6 lts per 100. Well inder that on country touring.no squeaks or rattles. Been on Flinders ranges tracks with no problems, in dry weather. I would buy another but might go for the trailhawk.  Show details

Go to Recalls.gov.au and look up the number of recalls before you consider buying a jeep. Most of t – Had a Jeep and had numerous problems, in the workshop continually and the dealer couldn't even get it started and had the gall to say there was nothing wrong with it!!!! we traded it in at a loss of $18,000 and they would not accept that there was a darn thing wrong with the car....It would not even start in their workshop! Car was fine until they did an upgrade on the parking computer problem, then downhill from there,  Show details

Too many issues! – My vechicle is only 4 years old and has now been under repair for 1/3 of the year and counting. During this time, Jeeps communication has been appalling and I still do not have an answer to why my car is not fixed. I have made a complaint to Jeeps head officer with still no answers. This issue may not be the same for everyone but from what I have… Read more

experienced I would never has purchased a Jeep if I had known the inconvenience this would of caused me and the lack of customer service I have been receiving from my issue.

Jeep - Don't hold you back – Finally my dream comes true "I BOUGHT A JEEP" after had couple of SUV test drive me and wife finally decide we need a JEEP, we really enjoy this amazing machine, i strongly recommend who ever need to SUV with aggressive look. drive really smooth and we really like space and interior they have.  Show details

Comfortable Drive but a Few Niggles – Our Jeep Cherokee Limited KL with the sunroof is nicely appointed and is a very comfortable drive with great leather seats. The V6 engine is powerful enough and I love the hill assist.....no roll back on steep inclines. The stop-start function can be bothersome in school traffic and I really doubt there is a fuel saving benefit associated with… Read more

it. You really have to think about the wear and tear on the engine etc when it’s constantly stopping and starting; hence I usually turn it off when driving. It would be better if the stop-start function was off when the car is started and leave it up to the driver to actually turn the stop-start function on if they wanted it on. The heated seats in winter are very welcomed as are the air conditioned seats in summer. The boot space is a good size and I appreciate the full size spare tire in there......I can’t stand space saving tires.....they are not very reassuring if you want to take the car off road or in the countryside where tire dealers are limited. The only bummer with our Jeep is that there have been a few issues with squeaks, rattles and other noises coming from the rear seats and roof, which is quite annoying and is even more frustrating when the service department can’t isolate or fix the issues. And lastly, I still can’t work out what the flappy thing with toggles is that’s hanging off the rear seats in the boot??? It seems pretty useless and gets in the way when I want to load my shopping or the kids’ school bags.

Great car and great customer service – This car is 5 stars for comfort and ease of driving. I’m so happy my Jeep. It’s spacious enough for the family and for our dog who rides in the back. We got our from Berwick Jeep and would totally recommend this place. I knew this was the car for me  Show details

Has some issues – The car is comfortable to drive, however, there were annoying squeaks in the car that should not have been present in a $50k car, I persevered for a very long time before I found a mechanic who knew how to resolve the problem. I also have a non functioning 'stop start', I have taken the car for repair twice being told that the computer takes time… Read more

(2weeks) to adjust once they 'repaired it' and it would be fine, however, it does not work and I'm sick of trying to get it repaired. The car is still under warranty. The tyres are also now needing replacement, not sure if quality of tyres on the new car were up to scratch. It is a BIG shame because the car is a nice car.

June 5th 2018 Update: Look out Jeep owners

Whilst I love driving my Jeep......Ouch, look out Jeep buyers my Jeep has a problem with its transmission and gears It started making a fizzing noise. The car is nearly 3 years, old not even out of warranty, thank goodness!

Be forewarned and forearmed!! I think the Jeep is a great car but possibly not the best quality workmanship or mechanics.

Lots of problems – Quality is very bad - my car is now on it's 3rd transmission, the air conditioner is unreliable and doesn't blow the temperature it's set to and the USB ports don't function sometimes. The interior is well laid out and the steering controls good. Note that you can only control the heated seats from the console.  Show details

I Bought a Lemon – I bought this top of the range Cherokee and it has been nothing but problems. Continual driveline problems where engine / transmission warning light comes on and car goes into limp mode and becomes dangerous and undriveable. Just happened for the 4th time this week and got towed back to dealership. Not happy.... I bought a lemon. This lemon has been back to dealership for around 25-30 days so far for going into limp mode problems.  Show details

Excellent! – I love our Jeep! I've heard and read many reviews about Jeeps and how it does not compare to a typical Toyota SUV. However, the 2 are completely different market segments. We bought the Jeep 6 months back and it's been perfect. It's sleek and drives very well. The only negative is that there is a slight delay when changing gears from 1 to 2 but it's quite negligible. I would recommend this beauty to anyone.  Show details

Excellent touring car on and off road – Very comfortable, handles well in city traffic and tight carparks. The diesel engine is strong and fuel economy is great, with a range of more than 750km on outback roads and up to 920km on sealed rural roads. The 18inch wheels with 55 profile tyres were a worry, but handle corrugated roads surprisingly well. Off road ability is amazing although… Read more

the addition of Trailhawk wheels would allow better tyre choices for greasy off road work.

Dashboard layout is good, steering wheel controls work well and phone connection was a breeze compared to my previous vehicles. Legroom is a little tight when getting in or out, but I am 6 foot 2 inches tall.

Luggage room is tight, but we carry an Engel fridge and have managed to fit a second battery below the rear floor. There is a lot of room available where the full size spare wheel sits.

We have done 30,000km in thirteen months including a trip across The Great Central Road. We towed a Mitsubishi 40km after it had run out of fuel. No problems so far other than a cracked windscreen from a stone thrown up by someone traveling too fast on a gravel road.

Amazing – Purchased my 2015 cherokee limited with extra sunroof in 2016. I had previously had a jeep compass 2013 and what an amazing up grade it was. The leather seatings and the controls. Push start keys. V6 engine is so impeccably smooth. Cant fault the car. Extra points for the heated seatings.  Show details

I am tradesman – Awesome interior Leather trim Comfortable seats Comes in few models More features in hemi Nice exterior look Every thing perfect if u see in other hands But eat huge amount of fuel because of heavy weight Electronic problem is normal after few years American made not rally for Australia because of fuel cost  Show details

i bought a jeep – after years of land rover spending 1000s I bought a jeep about half the cost and better performance so glad I did this is simply the car 4x4 I have ever owned do listen to all the knockers and but a jeep you will be amazed at the cost and performance  Show details