Worst car I have ever had in my life
Purchased a brand new Jeep Cherokee Limited KL top of the range just over 3 years ago. The vehicle had broken down 5 times and each time required towing. Almost every failure was a major failure... ranging from starter motor failure to transmission failure/replacement. Every break down required the car to be with the dealer for repairs from ~1 week through to 7 weeks (typically due to no available parts). The car has only done 60,000 km at present ... not the quality I expect
On top of this there were numerous quality issues that had to be ad...dressed ...bent drive axle, leaking seals, loose consoles.... some of these issues were identified by an independent mechanic and were not picked up by the authorised Jeep service Dealer Despite my constant written correspondence with FCA requesting them to buyback the vehicle, they still maintain that the company is acting in accordance with Australian Consumer Law. Even now the vehicle has rough gear changes and the transmission feels as though it is going to break down again. Out of all the cars I have owned during the last 30 years this is the worst car I have had in my life
Purchased in August 2018.
Bought my 2015 Cherokee Limited from a dealer in 2018 with only 85,000 kms on the clock.
Yes, I had read that Jeep was unreliable and the vehicle had less than favourable reviews but I thought no way would it happen to me, I pity those unlucky people who got lemons!
I duly had it serviced on time, every time by the dealer in accordance with the mechanical warranty (which is useless, but that's another story.)
For the first year it was great, comfortable to drive and its a beautiful looking car.
After only buying cheap cars before this, I was ...
great car with loads of features
Love this car - my only issue is the lack of control and ability to preset the climate control. It is over enthusiatic and attempts to fry me with hot air for no good reason. Nearly crashed the thing trying to adjust it. Most times would just like to have outside air on my face but it resets to sending air to the windscreen
Purchased in November 2014.
Packs a punch
I do 650k a week commuting to work Monday to Friday
Comfortable drive with great features, only issue I've had is slight build up if Brake dust on the callipers.
3 Years complimentary servicing which was hand due to the amount of kilometres I do.
Certainly got me hooked on JEEP
Purchased in January 2017 at Jeep Dealers for $38,000.00.
Long list of expensive issues never again
Bought the car new(2015 kl) and nothing but issues from the start, replaced everything underneath. Including rear diff,ptu, tailshaft twice, rear axle seals a couple of times. Well over $30000 in repairs, sold the vehicle at a massive loss to get it out of my life. Would never ever get a jeep again
Purchased in January 2016 for $52,000.00.
Jeep Customer Service
I've posted on this Cherokee Site twice before. I have previously owned a 2014 and 2019 Cherokee Trailhawk. I now own a second 2019 Trailhawk. Long story short my first 2019 Trailhawk whilst almost faultless was a hybrid. It left the manufacturing plant in the US with the wrong U-Connect info unit (minus GPS and some other bits). After 3 months FCA admitted they couldn't fix the car to spec, there was also a wiring issue associated with the missing GPS. So after 3 months and 6,800km of ownership of my 2019 Cherokee Jeep replaced my car for nil ...outlay on my part, took my car back and gave me a further 12 months rego as at 24/06/2019 on a brand new 2019 Cherokee Trailhawk. Yep pretty happy with the outcome! For all you doubters Jeep has great product and it would seem they now back their product with great after sales service. If you go off road the 2019 Cherokee has no peer in it's class
Purchased in June 2019 for $50,000.00.
Jeep Grand Cherokee SRT Hemi 6.4 Motor
For the past 20 years our family has had the pleasure of owning many Jeeps and Chrysler’s from Cherokee, Grand Cherokee Overland, Wrangler unlimited, 3 x Grand Voyagers and in 2014 the Jeep Grand Cherokee SRT which all have been a pleasure to drive and own for our family.
The last few months however have caused me so many issues mentally dealing with the fact that after just 150,000klm and all services being completed at either Jeep Brisbane, Jeep Gold Coast and Canungra Auto Clinic that I am now with a Jeep sitting in my yard with the motor ...removed and it sitting in the back of the car in pieces. It started with a regular service when a warning code light came on which was a Misfire in a cylinder. This then manifested to a complete new engine being required and quoted at $21,000 from Jeep Gold Coast. Jeep Gold Coast had to pull the motor apart costing me $1500 just to tell me it’s no good and make me have it towed back home. After some online research it appears this is a common problem with the Hemi 6.4ltr V8 motor in the US so much that they no longer produce them in the latest Jeeps. Jeep won’t take any responsibility at all and I don’t have the money to put a new engine in so I’m stuck owing money on a car that has no motor. What do I do ? Jeep have washed there hands from it all, nobody wants to talk to me from Jeep.
Purchased in January 2015 for $90,000.00.
I Try to be supportive of Jeep But their Customer service is ridiculous
Had a 2014 Cherokee Trailhawk that was the best and most reliable car I ever had until it suffered a PCU failure in the 4WD differential assembly at 85,000km and 4 years (out of warranty)! Worked out a deal with Jeep and the dealer to buy a 2019 Cherokee Trailhawk (Five year warranty) with appropriate discounts and trade in allowances. It was a good deal and my Firecracker Red Trailhawk was delivered in Early April 2019. Absolutely great car and the paintwork and fit and finish is definitely superior to the 2014 model. Only issue was that the u...-connect system was missing the sat-nav. Whatever the fix is and you would think it's a simple fix, Jeep Australia seem unable to communicate with myself or the dealer on what the fix is. Like, it's unbelievable, Jeep has such a great product a great dealer network (excellent) but the Staff at Jeep Australia seem to be unable to communicate with their valued customers on solution based outcomes. It's unbelievable. I have been waiting over 3 weeks now for an outcome, with no communication. It's a minor issue but jeeze I paid for Sat-Nav. I don't have it. Jeep Australia you ruin the whole Customer Experience. with abysmal communication. Further to the above, Jeep Aust, after 4 weeks agreed that the u-connect system needs to be replaced. A new U-Connect system has been ordered from the US, but as at today, closing in on 3 Months of ownership I still don't have a U-Connect System with Sat Nav. I will say for anyone with a 2014 - 18 Cherokee Trailhawk, upgrade to the 2019 model, it's much improved and fantastic off road.
Purchased in April 2019 for $50,000.00.
We recently had two recalls completed, both were software related, within 24hrs we had a completely drained battery. RACV came out, load tested the battery - advised it was ok and something was running in the background which caused the fault. They did a temp reset to enable us to take the car back to the dealer where we were advised a new battery was required @ $700.00. Has anyone else experienced this after a software update - seems very coincidental to me especially when we have not had one issue with this car.
Purchased in November 2014.
Purchased my KL last year interstate was told it had a 5 year warranty with 12 month fixed priced services by the dealership. Recently tried to book a service locally and was told it was out of warranty because FCA had the Cherokee in there system as having a 3 year warranty with 6 month services even though the vehicle had been complianced in May 2017 three months after Jeep Australia had introduced the new 5 year plan. After making a complaint to FCA they refused to reconise the 5 year warranty leaving me up the creek without a paddle basically. Great customer service for some who has purchased 4 Jeeps in 15 years.
Purchased in May 2018 at Northern Motor Group.
My Trailhawk has now done 85,000 km and have owned since new, purchased May 2015. Other than a blown Headlight and a faulty sensor that caused the engine warning light to come on (both fixed for free under warranty), my jeep has been absolutely trouble free (Battery replaced at around 60,000km) The off road ability is amazing. I recently went off road on a very steep rocky mountain trail with a Land cruiser and D Max. The other 2 vehicles thought I was crazy. Trailhawk kept up no problem. Rear diff lock on and in Rock mode. No other medium SUV ...in Australia is as good in off road abilities On road it's as comfortable as any mainstream SUV. Love my Jeep and will probably upgrade to another Trailhawk. Can I also add that in my experience the 9 speed auto is just quirky but not bad, it's just a bit different and you adapt your driving style accordingly, I've had no problem with mine. The power of the 3.2 V6 is good, fuel economy average and on road handling is very good considering the off road abilities. I've just had the car serviced at Southport Jeep and the advice from their Service Team on pickup was, whatever you are doing keep doing it as the car is faultless. An update, In Mid Feb the 4WD warning light came on (yellow) and advised I had a problem with the 4WD system. After this light went out but I found that I couldn't put car in 4WD Low. Long story short, the dealer advised the PTU Assembly has suffered an internal failure. Cost to replace $3,995.00. Vehicle has done 85,500km and is 3 years 9 months since first regn. Lets see what Jeep do on this?
Purchased in May 2015.
First thoughts Jeep what a load of crap.. Back to dealership for warning lights always coming on until I changed dealership service departments . They found the problem and replaced the rear diff since then I have never looked back the Jeep longitude goes and does whatever I want .. Thanks to Cricks Jeep in Moorooka Brisbane great work guys Jeep Go Anywhere Yeah Baby..
Had cherokee sport for 3 1/2 year. Trans was replaced under warranty. No other issues. Fine road car, good economy ave. 7.6 lts per 100. Well inder that on country touring.no squeaks or rattles. Been on Flinders ranges tracks with no problems, in dry weather. I would buy another but might go for the trailhawk.
- Cherokee KL (2014-2021)
Go to Recalls.gov.au and look up the number of recalls before you consider buying a jeep. Most of t
Had a Jeep and had numerous problems, in the workshop continually and the dealer couldn't even get it started and had the gall to say there was nothing wrong with it!!!! we traded it in at a loss of $18,000 and they would not accept that there was a darn thing wrong with the car....It would not even start in their workshop!
Car was fine until they did an upgrade on the parking computer problem, then downhill from there,
Too many issues!
My vechicle is only 4 years old and has now been under repair for 1/3 of the year and counting. During this time, Jeeps communication has been appalling and I still do not have an answer to why my car is not fixed. I have made a complaint to Jeeps head officer with still no answers. This issue may not be the same for everyone but from what I have experienced I would never has purchased a Jeep if I had known the inconvenience this would of caused me and the lack of customer service I have been receiving from my issue.
Questions & Answers
Rough gear changes on a 2014 Cherokee sport
What can I do about this
Have the transmission problems been fixed now, or is it a bad idea to buy a Cherokee. If they have been fixed, was it just software update or did it require a new transmission.
My understanding in the main it was the 4cyl that caused the majority of the 9 speed gearbox problems. The 4cyl didn't have sufficient power / torque and caused the gearbox to over rev etc. Having said that there were 6cyl issues, with poor shifting etc. ZF always maintained it was a software issue for Jeep as mechanically, in their opinion the gearbox was sound. (Jeep were responsible for the software). Having said that my 2014 Trailhawk has done 87,000km with no gearbox issues.
The software is said to have been tweaked again for the MY19 model.
I’m looking at buying a 2015 Jeep Cherokee KL MY15 Limited Champagne 9 Speed Sports Automatic Wagon and I’m looking for some advice or concerns on this model. Any advice?
Get an answer from our members
|Category||Midsize / Medium SUVs||Midsize / Medium SUVs||Midsize / Medium SUVs||Midsize / Medium SUVs|
|Drive Type||Four Wheel Drive (4WD)||Four Wheel Drive (4WD)||Four Wheel Drive (4WD)||Four Wheel Drive (4WD)|
|Wheels||17" Alloy||17" Alloy||18" Alloy||17" Alloy|
|ANCAP Safety Rating||5 Stars|
|Fuel Consumption||8.5 L/100km||9.8 L/100km||9.8 L/100km||10.2 L/100km|
|Fuel Tank Capacity||60 L||60 L||60 L||60 L|
|Engine||4 Cylinder 2.4L||6 Cylinder 3.2L||6 Cylinder 3.2L||6 Cylinder 3.2L|
|Max Power||130kW @ 6400rpm||200kW @ 6500rpm||200kW @ 6500rpm||200kW @ 6500rpm|
|Max Torque||229Nm @ 3900rpm||315Nm @ 4300rpm||315Nm @ 4300rpm||315Nm @ 4300rpm|
|Country of Manufacture||USA||USA||USA||USA|
|Maximum Towing Capacity (braked)||1,500 kg||2,200 kg||2,200 kg||2,200 kg|
|Maximum Towing Capacity (unbraked)||750 kg||750 kg||750 kg||750 kg|
|Manufacturer Warranty||5 year(s)||5 year(s)||5 year(s)||5 year(s)|
|Ground Clearance||185 mm||185 mm||185 mm||221 mm|
|Release date||Jan 2014||Jan 2014||Jan 2014||Jan 2014|
Other Midsize / Medium SUVs
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.