UPDATE

The Technician came out and fixed the leak. He was efficient and polite, so now giving Jemena two stars.

However, he noted that there are only 2 or 3 Technicians on the whole of the north side of Sydney who are trained in the type of gas connection my unit has.

WOW! 2 or 3 for what - North Sydney to Hornsby - really? There are over 200 units in this complex at Lane Cove North alone.

I waited 4 weeks for this issue to be resolved...not good enough Jemena!
...Read more

I’m a gasfitter and have been waiting for a week now to apply to get a standby connection for a customer. Started to call on Monday, after the meter bar and regulator were installed. It’s now Friday and finally received an offer to do the work, from Jemena. I’m thinking good and my poor customer can have a hot shower soon... NOOO their cheap website won’t accept the offer and goes to “error” msg. Now back to calling Jemena and waiting for them to call back... they never answer just let the call go to there msg centre...OMG BACK TO WHERE I START...Read more

Had to have our gas disconnected for demolition. Submitted application 6 weeks in advance and was promised 4 weeks maximum turnaround. Kept calling every week and got a disconnection date after asking the issue to be escalated. Unfortunately it didn’t go well and they had to come back. Kept calling and finally got our site booked on a wednesday. No one turned up, called them and they advised tomorrow thursday. No one turned up again so we called and was advised no update. We had to keep our demolition date so I rang their contractor Zinfra. I w...Read more

In 2017 applied for a quote for two adjacent properties that were going to be built. Jemena came back at $125 for each new connection. So I decided to go with gas for the homes.
In 2019 ready to install and need a new quote. One property still quoted at $125.
The other at “in excess of $10,000”. Greater than 8000% increase.
I am given a time limit to accept but I ask AGL to query it.
I phone AGL every few days to see the response, which of course when it did come no body rang me from AGL and now I have to wait another 14-20 business days fo...Read more

I replaced electrical hot water & electric hot plates because off the Cashback offer I filled in the form & was sent 2 forms back telling me my forms were received & to ring on the 14th December if I hadn’t received my Cashback of $650, I rang on the 17th of December & was told that please wait a little longer as Australia post was taking up to 20days to deliver. I hadn’t received anything at the beginning of January not sure what date I rang again & was told I sent the wrong receipt & I was not entitled to a Cashback the staff I spoke to were ...Read more

We live in a large unit block. Whilst I am delighted that given our location and other reviews on this site, we don't have to directly contract to Jemena, they are the distributor for the area and are tasked with doing all the meter readings. Usually we get ONE day's notice of the attendance of the meter reader - this is not enough given they can't give a time and seem to expect you to be home all day.
The last one was done over the Christmas break and I am now glad I did not previously shift heaven and earth to be at home (I stayed back but ...Read more

Just moved into the area and had to wait for Jemena to come and install meter, they didn’t care that I was going to have no electricity for 2 weeks! I felt as though I was living in a third world country, not Australia.
After finally getting my meter installed I was unable to have it transferred over to my name, because according to Jemena they had a “back end problem” I lost count how many times I was told they were going to fix it and to give them another day, but nothing was ever done. It took them over a month to work out what their proble...Read more

It took them 6 months to connect power for me, zero care factor & it nearly buried me financially. There was no communication or advice just an SMS that I was not successful. So when ever I called to ask what exactly they needed the person on the phone could not tell me? Finally I got transferred onto the compliance people and they got it wrong every time for 6 months. Every time someone came out there was yet another reason that they had not told me about, some things were so minor that they were not even relevant? but I found that out towa...Read more