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Jemena
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- 2 reviews
- 3 likes
Nobody should have to deal with this company.
I was moving house and organised to transfer the gas account with Origin. Three days later I stumbled across a technician disconnecting the gas at our new house. I begged him to wait while I called Origin, but he said he had a job to do and refused to wait. He also said we should be able to get the gas reconnected the next day. Three days later, I'm calling Origin every day in the midst of packing and unpacking, waiting forever for Jemena to take their call, and no joy. A stressful move, and no gas for cooking, and no hot water. The technician had no heart and the company is indifferent. How do they get this contract when they don't give a damn about customers? I'd give them 0 stars if I could.
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- 17 reviews
- 14 likes
Terrible customer service
When I telephoned about a gas meter reading issue, I was left waiting on hold for 3o minutes before I hung up. Many businesses have a system that invites customers to leave a "call-back" number so they can return the call when they are able.
- 3 reviews
- 2 likes
They don't even deserve the minimum 1 star I'm allowed to allocate
Electrical meter was installed 18 days ago and they have yet to update the system so AGL can hook the power up. So many back and forth calls. Once I was waiting for 2 1/2 hours on the phone and had to hang up. I've never delt with a worse company
- 2 reviews
- 1 like
Pathetic customer service
I had a number of calls to Jemena relating to a final gas meter read that had been booked through the retailer. In each case it took and hour minimum to speak to a representative and each time I received a different story as to what I needed to do.
One star is one too many and energy retailers need to find a better business partner.
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- 3 reviews
- 2 likes
Terrible service, delays and poor communication. Not worth even one star!
My parents have vacated the property and requested the gas abolishment service since 8th February 2022 (paper work submitted in 2nd Feb 2022) and the abolishment is still not carried out and not even given a set date!
My parents who’s at 60s and 70s have to pay extra rent and paying huge interest on mortgage , gas fees and penalty due to delay on demolishing. They are now suffering from huge financial stress and mentally stressed!
No gas for three days
They disconnected our gas erroneously believing it to be our neighbours connection.
No gas or technician in sight, three days and counting in spite of assurances it would be resolved within 48hrs. All that needs to be done is for them to turn a connection on. Useless.
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Pathetic technicians and customerservice
I have requested for a new gas connection since 3 months and the technicians apparently need the site ready like the house should be fully constructed, which i feel is not possible with a new site, I do feel the technicians do not contact and just drive by the sites in a van (which i happened to see) without getting down to ensure to check if the site is ready or not. unprofessional approach. The customer service is unable to put this task on priority as they have no idea time lapsed to arrange the technician. Only dummy emails about the request being received. I do not recommend them at all to anyone.
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Abortion of a Company
Incompetent company and policies.
No 1 on 1 discussions
No negotiation
No return phone calls
Impossible to speak to anyone, and when you do it seems pointless.
And if you have finally made it to the meter centre after dealing with Jemena’s other bulls**t your doing very well.
6 months wait. Not even worth 1 star!!!
Waiting for 2 electric meters consolidations for more than 6 months. Retailer Origin said not allowed to call Jemena to chase up.
I called Jemena everyday, wait forever and no one answer!
The reviewer stated that an incentive was offered for this review
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- 3 reviews
- 6 likes
Bad customer service
Jemena turned up at the property dug up the trees which they didn't put back afterward, turned off gas for no reason then left without even advising tenants and didn't even come back to turn had to pay a plumber to fix their error
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- 26 reviews
- 28 likes
- Verified
Not Worth One Star - but can't leave review without it
They fabricate the worse crap to get paid money for a job not done.
When I challenged their excessive estimate i got "Our meter readers were unable to take readings where they needed to come into contact with any surface at all, or break social distancing rules."
I pointed out "my uncovered meter is at front of house, visible from street, behind a 1m high cyclone wire fence with no gate, across a lawn with no plantings" and their response became “Whilst this may be physically accessible, as I mentioned with the COVID-19 lockdown restriction...
Read mores, we could not read meters where any level of physical contact is required, which would be required in this case.“ Other than the grass they walked on their was nothing to touch so their next crap was "We cannot force our meter readers to put themselves into situations where they believe they are in harms way, this includes during lockdown where they believe to either break social distancing rules or that they would need to come into contact with any surface to read the meter.“ What harm? The only surface they had to touch was walking on grass!! But they seem to have screwed everyone over, during coVid more so- 5 reviews
- 4 likes
Absolutely chaos and unacceptable
Have been arranged for just gas relocation for more than 1 month. They like third word country performance. Took your money and never going forward to do the job. No email confirmation.
Complaint online no one bother to reply you.
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Wrong Meter Reading -- now investigating
I suddenly got spike with my energy gas reading during covid, 10x times original of my usual energy usage. I have twice hot water issue during this time. I have to call so many places...
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- 5 reviews
THE Worst Possible Energy Company
It has been more than 8 months since I complained about the faulty gas meter because my provider - Red Energy has been charging me more estimated quarterly bills. I clearly instructed to Jemena that meter is faulty you need to send a technician with a new meter. To which I was rudely told - "We know how to do our jobs. Our technician carries with whatever requires necessary during a visit". It took more than 6 WEEKS for them to arrange a visit for which I especially stayed home. Upon visit Technician says - "Oh this meter is faulty. We do NOT c...
Read morearry meters. I will have the another visit rearranged you don't have to do anything." Months passes by and no one visits. And as Red Energy knows this - they had an audacity to send me even higher bills to which I have to abide with and pay to save my credit ratings. This is absolutely unacceptable and preposterous. Upon inquiring it turned out - that technician marked the issue as "Resolved" and closed the case! I would not recommend Jemena as energy provider to my worst enemy. They are unprofessional, rude and THE worst possible energy company to deal with.Without electricity for 5 days and counting...
Been without electricity since Friday due to the storm. Our electrical cable was pulled from the roof. Jemeana just disconnected us without telling us that a electrician needed to come out first before they could reconnect the line to our house. They were out on the Friday and made no communication to avoid disconnection. If we knew, we would have ensured the property manager (who has also been poor with this whole ordeal) got the electrician out on Friday. Instead we were told that the tree needed to be removed before Jemeana fixed the connect...
Read moreion. This was incorrect. as they disconnected us but connected the rest of the street on Saturday prior to the tree being removed. What is worse they now cannot tell us when they will come to reconnect. We have to just sit here and wait. If no one is home we will be charged a no show fee. As it is a 24/7 service we decided to stay in our dark cold house to avoid a no show fee. When we called at about 10pm, the customer service guy let slip that the technician was not intending to come to reconnect the line last night. So they do have the information, they just don't tell you. Poor poor customer service on their end. We could have made a plan for alternative accommodation!!! Now it's day 5 and we sit not knowing if they will even come to us! No one knows what is going on. It's poor. Their priority is getting larger pockets of faults fixed, so us being one house gets bumped down the priority list. We have no idea when they coming. Unfair and rediculous.Questions & Answers
I own a land in Melbourne and it’s under Jemena area.There is a substation at the corner and want it to be removed.Any idea?how do I go about?
Hello Ashuyosh,
I worked for Jemena Gas Networks in NSW so the only advice I can give you are the contact details below for Jemena Electricity
Customer enquiries and connections...
Hi Michael
Let me call them and find out more information.
Thanks Michael
I applied to have the electricity supply abolished by Jemena a month ago, the house in Melbourne is going to be demolished and a new one built. I have been told by the work crews who have come out that they have no idea where my underground power supply originates on the pole out front. This has led to an open ended process where I am constantly told that it needs further investigation. I have a schedule to get the house built and am now sitting around wasting time and money waiting to have (what should be a simple disconnection done)???
As I have read here on this forum these procedures are in disarray and customer service is a joke, I will be taking this to the ombudsman I suppose and from there to my local government member. Is this a normal outcome for this situation??
Whom do we, as customers, complain to, about the appalling service by Jemena. Is there a regulatory authority that oversees Jemena.
I have waited from 7am until 7pm on the day they said they will come to read the meter. I rang Jemena, I was asked to ring AGL.
When I rang AGL, the supplier about the issue I was asked to contact Jemena.
I have wasted a whole day just waiting for the meter to be read.
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