Jemena

I was moving house and organised to transfer the gas account with Origin. Three days later I stumbled across a technician disconnecting the gas at our new house. I begged him to wait while I called Origin, but he said he had a job to do and refused to wait. He also said we should be able to get the gas reconnected the next day. Three days later, I'm calling Origin every day in the midst of packing and unpacking, waiting forever for Jemena to take their call, and no joy. A stressful move, and no gas for cooking, and no hot water. The technician had no heart and the company is indifferent. How do they get this contract when they don't give a damn about customers? I'd give them 0 stars if I could.

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When I telephoned about a gas meter reading issue, I was left waiting on hold for 3o minutes before I hung up. Many businesses have a system that invites customers to leave a "call-back" number so they can return the call when they are able.

Electrical meter was installed 18 days ago and they have yet to update the system so AGL can hook the power up. So many back and forth calls. Once I was waiting for 2 1/2 hours on the phone and had to hang up. I've never delt with a worse company

I had a number of calls to Jemena relating to a final gas meter read that had been booked through the retailer. In each case it took and hour minimum to speak to a representative and each time I received a different story as to what I needed to do.
One star is one too many and energy retailers need to find a better business partner.

My parents have vacated the property and requested the gas abolishment service since 8th February 2022 (paper work submitted in 2nd Feb 2022) and the abolishment is still not carried out and not even given a set date!

My parents who’s at 60s and 70s have to pay extra rent and paying huge interest on mortgage , gas fees and penalty due to delay on demolishing. They are now suffering from huge financial stress and mentally stressed!

They disconnected our gas erroneously believing it to be our neighbours connection.
No gas or technician in sight, three days and counting in spite of assurances it would be resolved within 48hrs. All that needs to be done is for them to turn a connection on. Useless.

I have requested for a new gas connection since 3 months and the technicians apparently need the site ready like the house should be fully constructed, which i feel is not possible with a new site, I do feel the technicians do not contact and just drive by the sites in a van (which i happened to see) without getting down to ensure to check if the site is ready or not. unprofessional approach. The customer service is unable to put this task on priority as they have no idea time lapsed to arrange the technician. Only dummy emails about the request being received. I do not recommend them at all to anyone.

Incompetent company and policies.
No 1 on 1 discussions
No negotiation
No return phone calls
Impossible to speak to anyone, and when you do it seems pointless.
And if you have finally made it to the meter centre after dealing with Jemena’s other bulls**t your doing very well.

Waiting for 2 electric meters consolidations for more than 6 months. Retailer Origin said not allowed to call Jemena to chase up.
I called Jemena everyday, wait forever and no one answer!

Jemena turned up at the property dug up the trees which they didn't put back afterward, turned off gas for no reason then left without even advising tenants and didn't even come back to turn had to pay a plumber to fix their error

They fabricate the worse crap to get paid money for a job not done.

When I challenged their excessive estimate i got "Our meter readers were unable to take readings where they needed to come into contact with any surface at all, or break social distancing rules."

I pointed out "my uncovered meter is at front of house, visible from street, behind a 1m high cyclone wire fence with no gate, across a lawn with no plantings" and their response became “Whilst this may be physically accessible, as I mentioned with the COVID-19 lockdown restriction...

Have been arranged for just gas relocation for more than 1 month. They like third word country performance. Took your money and never going forward to do the job. No email confirmation.
Complaint online no one bother to reply you.

I suddenly got spike with my energy gas reading during covid, 10x times original of my usual energy usage. I have twice hot water issue during this time. I have to call so many places...

It has been more than 8 months since I complained about the faulty gas meter because my provider - Red Energy has been charging me more estimated quarterly bills. I clearly instructed to Jemena that meter is faulty you need to send a technician with a new meter. To which I was rudely told - "We know how to do our jobs. Our technician carries with whatever requires necessary during a visit". It took more than 6 WEEKS for them to arrange a visit for which I especially stayed home. Upon visit Technician says - "Oh this meter is faulty. We do NOT c...

Been without electricity since Friday due to the storm. Our electrical cable was pulled from the roof. Jemeana just disconnected us without telling us that a electrician needed to come out first before they could reconnect the line to our house. They were out on the Friday and made no communication to avoid disconnection. If we knew, we would have ensured the property manager (who has also been poor with this whole ordeal) got the electrician out on Friday. Instead we were told that the tree needed to be removed before Jemeana fixed the connect...