Jemena

Jemena

Jemena
1.1

122 reviews

PositivevsNegative
3% · 4118 · 97%

Transparency
1.3
Customer Service
1.2
Rates and Fees
1.1
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Reviews

122 reviews
122 reviews
Sandra A.
Sandra A.Greater Melbourne (Metropolitan), VIC2 posts
 

Disgraceful

The worst! After trying to get power connected to our property for near on a month between orgin and jemena its been a disgrace. After having to arrange a day off from work because i personally had to be home (a keylock with keys wasnt enough) i have sat her since 8.am (now 4.05pm) waiting they give you no time no expected time they give you nothing other than if i wasnt here when they get here i would recieve a call out fee of $600. You ring them you are hold for sometimes over an hour. It's a disgrace. Show details
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Sarah
Sarah South East Queensland, QLD4 posts
  Verified

Terrible customer service

A Jemena van ran into my parked vehicle and obliterated my side mirror. It has been months and [Name Removed] WILL NOT RETURN calls/emails regarding this claim. It is unsafe for me to drive my car and they refuse to respond to my attempts to get this fixed. Disgraceful Show details
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Mel Malhotra
Mel Malhotra7 posts
 

Sending invisible human to do meter reading

Wrong readings only estimates without any clues they charge bills for sending invisible human for meter reading then charge Dodgy Show details
dushianthan
dushianthanSydney, NSW2 posts
 

15k to get a gas connection- Lidcome

I applied for a new gas connection & they sent a contract for 15k! My neighbor got gas.
Called the customer service & they asked to email but then why a dedicated line!? No reply yet!
15k is worth to get a gas connection? Show details
Jay U
Jay U2 posts
 

Careless, irresponsible and unprofessional!!

Your technicians turned off my house's gas line for someone else's job in the morning and after so much chase up finally someone came at night 9.30 and turned it on. We were without gas for whole day from 8 am in the morning to 9.30 pm at night for no reason. So, there was no lunch/dinner at home. No one took responsibility for this, only thing you guys know is passing on blame on each other. Please grow up!! When contacted Jemena client services, they did not take any actions. Careless, unprofessional, irresponsible people!! Show details
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James
JamesSydney, NSW3 posts
 
Nia
NiaGreater Melbourne (Inner), VIC10 posts
 

Absolutely appalling - Flawed online system and disgraceful service

I needed to apply for a 'working near asset' ie. VESI permit to perform some works to my commercial property, the application was completed online and sent off. It took this company over three months to respond to the online application after I repeatedly sent them messages on their system portal. Worst part, the response I received was a standard "application incorrect" with no explanation why it was incorrect. I've lost three months waiting and still have yet to have anyone from Jemena contact me as to why the application was rejected.

Absolutely apalling service, I hope the Government does not renew their utilities contract. Show details

wajid.ali7
wajid.ali7Greater Melbourne (Outer), VIC2 posts
 

Jemena online Portal

Its been more than one month I am trying to unlock my online account with Jemena.
every time staff on phone give me excuse that, they have created a IT ticket and will resolve in next 24 to 48 hours but Its not getting resolved. There customer service is full of crap...and leaving the customers in miserable condition. Show details
Enquiries190
Enquiries190Greater Melbourne (Outer), VIC54 posts
  Verified
Customer Service
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Margaret mcarthur
Margaret mcarthur
 

No hot water

I rang jenema fantastic response fixed everything for me I have called them before and got a great service.i would highly recommend this company.they came on a Sunday also phone consultants very helpful Show details
ALEX
ALEX2 posts
 

0 stars!! 0 service!

Lied twice about coming to do a final read! Said it was refused access where the meter is outside no access required and nobody is living at the property! Useless! Show details
Transparency
Alireza B.
Alireza B.Sydney, NSW6 posts
 

Great support!

We had a failure in gas regulator for our house and a plumber did change it. I submitted a refund request through Jemena website and boy they were great from moment I lodged it with clear communication and gave me a refund in a few days. Show details
Ashraf S.
Ashraf S.3 posts
 

Lack of commitment or responsibility

My business run down for two consecutive days due to a planned power outage, with the worse communication. Show details
FedUp
FedUpSydney, NSW
 
Pree
Pree
 

Very poor service

Super slow service . I uploaded pictures of the site 2 weeks ago and they didn’t forward them to the contractor until I called them to get an update . They still told me they can not accelerate the process . Very disappointed. Won’t recommend them . Show details

Questions & Answers

Dusan
Dusan

How do I obtain mfx numbers?

Ashutosh S.
Ashutosh S.

I own a land in Melbourne and it’s under Jemena area.There is a substation at the corner and want it to be removed.Any idea?how do I go about?

Neil A J
Neil A J  
Ashutosh S.
Ashutosh S.  

Hi Michael
Let me call them and find out more information.

Ashutosh S.
Ashutosh S.  

Thanks Michael

Unhappycustomer
Unhappycustomer

I applied to have the electricity supply abolished by Jemena a month ago, the house in Melbourne is going to be demolished and a new one built. I have been told by the work crews who have come out that they have no idea where my underground power supply originates on the pole out front. This has led to an open ended process where I am constantly told that it needs further investigation. I have a schedule to get the house built and am now sitting around wasting time and money waiting to have (what should be a simple disconnection done)???
As I have read here on this forum these procedures are in disarray and customer service is a joke, I will be taking this to the ombudsman I suppose and from there to my local government member. Is this a normal outcome for this situation??

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