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Jemena

Jemena

1.1 from 65 reviews

Reviews

1.1

65 reviews
5
(1)
4
(1)
3
(0)
2
(1)
1
(62)
  • Customer Service
    1.2 (5)
  • Timeliness
    1.0 (5)
  • Job Satisfaction
    1.0 (4)
  • Rates and Fees
    1.4 (5)
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IPA

IPASydney, NSW

Jemena Gas - one of the worst company in Australia.

published

I've made an appointment with them at 9am on Saturday to get my gas meter fixed. Unfortunately, i kept waiting for them for an hour at least. In the meantime, i haven't received any call from them.

Do they expect their customer to just sit around all day waiting for them?

Jemena company is definitely monopoly in Wentworth Point. Nothing we can do.

Please Do NOT use thier service and let all your friends know that.

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The reviewer stated that an incentive was offered for this review

terrible but what choice have we got ??????

published

absolute joke, we've been waiting to have our gas connected for our small business in surry hills and can't get an install date and emails do not get replied to and still no date for installation.
absolutely hopeless

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PrincessCattibrie

PrincessCattibrieSydney, NSW

  • 2 reviews

Zeros stars!!!!!

published
Customer Service
Rates and Fees
Timeliness
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Jemena Jokema

Jemena JokemaSydney, NSW

Jemena stands for joke

published
Customer Service
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roses

rosesSydney, NSW

  • 3 reviews
  • 2 likes
  • Verified customer

Horrible Customer Service

published
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NotHappyJan00

NotHappyJan00Greater Melbourne (Inner), VIC

If I could give less than 1 star, I would. Disgusting.

published

Turned off power for a 'maintenance defect' without any notice. Charged $500 to turn it back on. Told us they didn't know when someone could get out - couldn't even indicate a day or a time.

Absolutely disgusting that we were left without power in the middle of winter. No heating, no hot water, no internet, no power to cook. With kids at home, that's really poor. A 24-hour notice period would've been all that was needed for us to get the maintenance work fixed, without turning the power off.

Tradies in our area said they have been doing it to lots of homes lately and was not impressed by it.

Kat

Kat

  • 5 reviews
  • 1 like

Just terrible

published
Carolyn

CarolynSydney Surrounds, NSW

power outage - no communication

published

Absolutely no communication after a gas outage. I called them to ask why I had no gas ? and no one seemed to know till hours later and it was 1400 houses that were out. They came out 3 days later to assist with reconnections and did not wait till I got to the door.

Vishal

VishalGreater Melbourne (Outer), VIC

  • 6 reviews

Ripping off tax payers!

published

I reported street light fault since they are contracted to maintain the lights. They simply keep insisting that the light has been fixed several times. The code and contract says that they have to fix the light within 2 days however it is now 3 months and they have refused to fix this. This is a huge safety and security concern.

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Inneke

InnekeSydney, NSW

Terrible customer service

published

My gas were disconnected wrongfully. They had the meter linked to the wrong address. So now I'm without gas and have to PAY to get it reconnected urgently. I 'may' be able to claim the fee back! Rediculous. Plus I had to chase this the whole day, spending my time, doing their work for them!

Nell

NellSydney

  • Verified customer

Cashback

published

Worst service I've experienced

published

Due to an issue on the power pole in street, I can't get NBN installed. I've been Jemena to resolve it, but nothing happened in the past months. Jemena customer service keeps me waiting for nothing. Never seen such useless customer service. So impressed by such awful service.

Nice2Know

Nice2KnowAU

  • 32 reviews

Lazy and liars

published
Tess.C

Tess.CMelbourne

  • 2 reviews
  • 1 like

The Most Unprofessional Orgnization I have ever dealt with

published
Matt

MattWoolloomooloo Sydney

  • 2 reviews
  • Verified customer

Dishonest Fraudulent Rip Off Merchant

published

If you can avoid doing business with Jemena then do so at all costs. It is the most dishonest company that I have ever had the misfortune of dealing with. Jemena lies and cheats it’s customers at will by high bill estimations. Jemena gets away with its deceitful conduct because high ranking members of The Energy Ombudsman protect Jemena’s interests.

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Mister Ed

Mister EdGreater Melbourne (Metropolitan), VIC

  • 17 reviews

Hopeless!!

published

Bought a house in Jemena's supply area and when I got my first bill from the retailer could not reconcile.
The retailer directed me to Jemena to get the data (that's another story!). Jemena gave me a login to its site so I could download the data for one of the two meters installed at my property, but refused to give me the data for the second meter due to "policy"!
To get the data for my second meter I have to request it in writing from the retailer who then must request from Jemena and 5 days later (actually takes more like 10 days) I can have my data................HOPELESS!

Cow boys

published

Woken up at 8.30 am on public holiday Sunday.
By three young hipster boys yelling to each other in front of my unit.
Digging and running about with a wheel of cable.
Making a racket.
Seemed very dodgy to me.
They said they were from jemena!!
Not in any uniform.

Melrose

MelroseAU

  • 7 reviews
  • 1 like

DEALING WITH JEMENA AS A CLIENT

published

An absolute joke of a company!

published

Been living in my apartment for 3 years now, always paid my bills on time and they plugged my gas for no reason, didn’t even try to speak or communicate with me, it’s now been 5 days with no gas. An absolute disgrace this company.

Ray

RayGreater Melbourne (Inner), VIC

  • 3 reviews

Builder: New connections

published

As a builder I have to make sure that we can finish a project in time, but a new era begins with Jemena. If you want to start a new house, before you start your design make sure you will apply for electricity connection, because only God knows if ever you will be connected with Electricity.
If we would have a government , they would've fix this matter. This is not an issue anymore this is a big problem.
I have applied 8 weeks ago and I been told nobody knows WHEN. Ridiculous....

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Questions & Answers

Unhappycustomer

Unhappycustomerasked

I applied to have the electricity supply abolished by Jemena a month ago, the house in Melbourne is going to be demolished and a new one built. I have been told by the work crews who have come out that they have no idea where my underground power supply originates on the pole out front. This has led to an open ended process where I am constantly told that it needs further investigation. I have a schedule to get the house built and am now sitting around wasting time and money waiting to have (what should be a simple disconnection done)???
As I have read here on this forum these procedures are in disarray and customer service is a joke, I will be taking this to the ombudsman I suppose and from there to my local government member. Is this a normal outcome for this situation??

No answers
ARTY

ARTYasked

Whom do we, as customers, complain to, about the appalling service by Jemena. Is there a regulatory authority that oversees Jemena.

I have waited from 7am until 7pm on the day they said they will come to read the meter. I rang Jemena, I was asked to ring AGL.

When I rang AGL, the supplier about the issue I was asked to contact Jemena.

I have wasted a whole day just waiting for the meter to be read.

No answers
Graham K.

Graham K.asked

I’ve received an unsolicited mail from Jemma about a study for an offer of $30 e-gift card. The letter ask to complete a survey for qualification and then the offer of an upgrade the gas meter but it made no mention of costs. Contact number and website enclosed in the letter. Any one can give me an objective feedback please.

Graham

No answers

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