Shayne B.
Shayne B.

Hi, The motor just hums and does not start. Does this me the unit is done.

Jet-USA
Jet-USA   DM   

Hi Shayne, The troubleshooting section in the product manual for your RX550 pressure washer may help. You can find it on pages 9 and 10 of the manual available here: external link  If your specific issue isn't listed in the troubleshooting table, don't hesitate to contact us for further technical assistance. You can reach us through our contact form at external link .

Regards, Jay

Wayne c
Wayne c

I purchased an electric JET USA model 535 pressure washer for home use and after about 20 hours the pump does not turn off when I release the trigger and the pump is making a grinding noise. In addition to that it is down in pressure. I have been advised it needs a new pump head, is that correct ? I am also unable to find out how much oil to put in the pump, please advise ? The washer does a good job when it’s working properly.

Jet-USA
Jet-USA   DM   

Hi Wayne, We appreciate you contacting us regarding your Jet-USA 3800 PSI RX550 pressure washer. Upon reviewing your concern, it is best to check the product manual available online with the link below:

external link 

All essential information like maintenance, and troubleshooting processes are available in the manual. But if you need further assistance to address this issue, please don't hesitate reaching out to us on the link below:

external link 

Regards, Jay

Wayne c
Wayne c  

Hi Jay, there is no information in the problem solving that addresses the problem that the motor doesn’t shut down when the trigger is released.It would be appreciated if you talk to a technician and provide me with an answer, would a new pump head fix the problem ? Unfortunately there is no parts list available for the guts of the machine and there are no Jet USA pressure washer service people in Tasmania. I have enough mechanical knowledge to repair it myself if I know what part is required.

Jet-USA
Jet-USA   DM   

Hi Wayne,

You can reach out to our customer support team with the second link provided on the first response.

Regards, Jay

Luke
Luke

Is this really 3800 psi? It seems more like 2000?

Jet-USA
Jet-USA   DM   

Hi Luke, Our website external link  is regularly updated with the latest and most accurate information about this product, ensuring that you have access to all the essential details you need before purchasing. There, you will find comprehensive information that will help you make an informed decision about the product's suitability for your needs.

Regards, Jay

Ken H.
Ken H.

What components is the pump made from ,Brass Ceramic , ?or of some other material ?. Cheers Ken.

Jet-USA
Jet-USA   DM   

Hi Ken,

We thank you for your interest in our products!

The motor and pump are made out of a combination of steel, alloys, and plastic.

Please advise if there's anything else we can assist with.

Warm Regards, Mitch

Jay R
Jay R

I Just got one of these Rx550 for Christmas and I can’t figure out how to set it to low pressure so I can use the detergent out of the tank. Any help would be great

Jet-USA
Jet-USA   DM   

Hi Jay, Thank you for your question! There is no particular changing of any settings to have a "low pressure" you will simply need to fill up the detergent into the tank and change the nozzle on the gun to the black "detergent" nozzle.

Hope this helps.

- Edisons Support Team

Kevin S.
Kevin S.  

Have no Black Nozzle Connection. Why?

Helen
Helen

I need a washer for the Jet 550 380 washer & have tried numerous places to no avail! How can I purchase one?

Helen
Helen  

Is one still obtainable?

Helen
Helen  

Have you an Australian phone no. I can ring?

Jet-USA
Jet-USA   DM   

Helen,

Please email us at support@edisons.com.au along with your mobile number so we can assist you further.

Stephen
Stephen

Does this fit a standard household socket or does it require anything special?

Glenda
Glenda  

Stephen. Mine is fitted with a standard 10a plug. the label shows 240v but no current rating. I just done a current load test and it shows 9.5 amps so a standard 10a socket is fine. Not sure what happened but when using the cleaner recently it started to pulse on a off quickly so I shut it down, I just tried it today and it seems OK. I hope it is as I've hardly used it and it's out of warranty.

Geoff
Geoff  

Yes. But it isn’t a product I would buy!

Stephen
Stephen  

Thanks for the update Glenda. I hope yours is feeling better now..... Thanks Glenda. I would appreciate that. I see from your initial review a while ago t vat it worked fine. I have old basic Gernie and am after something with a bit more grunt - used a few times a year.

Hi Geoff. That is interesting. Any particular reason?

Get an answer from our members and Jet-USA representatives

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