I had my flight cancelled due to covid, wasn't able to get a refund but the costumer support team helped me out to get it in credits to use in the future.

Jetabroad worked hard to secure refunds for our tickets that were cancelled due to Covid-19. The global pandemic has been tough for everyone, but I imagine travel companies must have had a particularly tough time with an unprecedented volume of refund requests all at once. We decided to be patient and follow the process, and after 4 months we got our money back. Thanks Jetabroad!

So bad Need costumer services email and phone number. I have more than 12 months ask for refund my money after they cancelled it's 5 tickets big money ( Ref#AXCDLG# 29/3/2020 ) I sent many forms they said they refund this month no email NO phone number to contact you I need some one to contact me and email me What is going on

Due to fly to USA in aug I was kept informed of my flight status then when it was cancelled given information about refund policy. Received my refund in January 2021 which considering circumstances was a great effort

Ref: DWUBDH Melb - Beijing via Singapore return. JetAbroad very uncommunicative, told me to contact Virgin directly, Virgin sent me back to the booking agency (JetAbroad) so still I wait. I understand the backlog but May to December and counting...... I used JetAbroad to go to China before and had no issue but this time even considering Covid, this seems like sub standard service.

All other agencies and airlines direct have been great with covid cancellations, waiving fees and just trying to get people their credits so they can rebook. Virgin have specifically waived fees, yet jetabroad are still passing on these fees to the consumer. Do not use this company!! They have been hard to deal with & don’t even provide a phone number. They charge ‘admin fees’ on flights that the airline is not actually charging fees on, and do not let you use your credit unless you pay these fees. So basically they are holding customers money to ransom. Very unfair and ACCC will be contacted.

We booked flights before COVID and Jetabroad have been extremely difficult to deal with. After 6 months of waiting, they’ve provided a partial refund for cancelled flights and have kept $1,500 in fees. Please avoid this company at all costs. They don’t even have a contact number.

I would not recommend Jetabroad to my worse enemy and advise anyone to avoid at all costs. No communication is available, the only replies I have received have been through Facebook and whoever is running that account has a bad attitude and is very rude

I know Covid 19 has caused massive disruptions to travel but all our other travel bookings have long since been sorted. On 1st April we submitted form asking that our booking CZOOVX be refunded/credit given. In November we still have had no response except for automated e-mails. Not what I expected from a company that I had had great service from previously.

Our flights were cancelled by the airline at the start of August. Jetabroad has still not refunded the money and are not responding to emails. Advise others to not use Jetabroad if there is a risk of the flight being cancelled. Booking ref UHFDGY/VA

I used them to book a ticket the refund process for Covid19 was painful they are arrogant non-responsive and ignorant. Go with bigger companies which are more reliable and safe.

I bought a ticket 3 months ago. 2 weeks before flying I went on the airline web to select seats, and turned out flight was cancelled, Jetabroad never contacted me to say anything during that time. Now the airline assisted me with new flights, and I owe close to$100 for "changing" my CANCELLED flights. Do you believe that? Don't ever use Jetabroad!!!!

VN cancelled our flights many months ago.
Refund request submitted to JA also many months ago.
JA do not respond to follow up emails regarding my refund request status.
VN have told me that they have authorised JA to refund me (fully), so where is my refund ?
And please do NOT give me the well worn line of, "oh, we have a backlog".

My flight to the States in early April 2020 was cancelled due to Covid. I never expected to see the money again but lo Jetabroad got it for me!!! TX Jetabroad you deserve every credit for your efforts.

Used Jetabroad for years now. Not once had a bad experience but had fantastic service whenever needed. Latest when an airline cancelled a flight due to Covid the customer service was reactive quick and went above and beyond in regards to finding the best solution for me. Giving helpful advice along the way. Fees were absolutely acceptable. The same experience I have had for years.