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My fly was cancelled on 3th of Jun, I get message from jet star that I will get reimbursement for my tickets , but I need to allowed 15 business day for my bank to get my money. 16 days later I still didn't get anything, so I contacted with jet star and they told me that they already send money to jet abroad on 5th of Jun. So jet abroad still not pay me anything and the phone number I get from jet star to contact with jet abroad it doesn't work!! So I have no idea how to contact with them and ask when they finally will send me my money back. Im Really angry now , and if I will not found the way to contact with them than I will inform commonwealth about that.
"request failed" but charged me and booking succeeded
Reference Number is ZVINVI and YAJFYO. ZVINVI was the first one and the "failed one"
When i finish booking, the website says something like request failed, so I immediately booked another one and it was succeeded. But after that, when I check my email, there were 2 separate tickets in my email, which with the same name and same date. I spend a long while checking the reviews here and found some people were like me, and the Jetabroad staff was replying something like "The payment didn't succeed, you need to wait xx days for the refund from the ...bank". However, I went to the airline website and checked the ticked by "Online check-in", and found that the two ticked were all successfully booked. How dare Jetabroad do this? Then, I was trying to contact Jetabroad, but I don't get any response yet. I worried if it passes 24 hours, the airline will charge me an extra cancellation fee, so I went to the airline website canceled my booking. When I tried to ask for a refund, the website required Ticket Number/EMD Number which Jetabroad never provided. Please give me a solution. If the issue is solved, I would love to come back to tell.
FRAUD AND SCAM AVOID!!!
They took my $2100 and confirmed my flights and an hour later asked for $900 more. Waiting for the refund . Reported to Scamwatch and filed an investigatioN with Commonwealth B. No phone number no customer service. NO FLIGHTS BUT THEY TOOK THE MONEY!!!Robbers!!!
No tickets but they’ve taken payment
They debited my account for four return tickets to Indonesia the moment I booked but haven’t issued e-tickets. I’ve contacted the airline and there’s no record of payment or confirmed booking. There is no way to speak to any one or record of my booking, only forms to fill for response by email in 24 hours and repeated warnings not to be abusive. This must be illegal. While I wait to try to claw my money back I’ll lose the chance to book elsewhere.
Impossible to change ticket
Have a flight booked in 2020, cancelled by airline covis. There are forms to print on JETABROAD for flight change, when filling out their forms they ask for start date, when entered they say must be not in the past. No way to contact them.
Frauds! do not purchase
Completely frauds, they will take your money and will not provide the promised service, even worst there is no way of reaching out to them, (no contact number). Still waiting for refund.
Basically a scam
Booked flights through jet abroad, the next day they emailed and said we'd have to pay an additional $1000+ to secure the flights as they were no longer available at the original price. Jet abroad kept advertising the same flights at the original price for days afterwards despite knowing that they weren't available. There is a 0 percent chance I will ever use jet abroad again.
Never fly with Jetabroad
My partner and I booked our flights for a family wedding months ago. Excited to leave for our holiday in 3 days, we get an email that our flights have been cancelled. The alternative flights offered did not suit us, however with 3 days notice we were unable to get any other flight. We had to pay an extra $200 to Jetabroad for the new flights as we had no other option. Even if we went for a refund, Jetabroad was not going to refund the full amount. Never fly with Jetabroad.
Completely disappointed with the service I have get from jetabroad. I bought a package of flights for nearly 4000AUD. International all them. They never figure any problem out. Always refer me to the airlines. That’s not the service we pay I asume. We pay for someone who book trips for us so? Why they exist. That was first, second of all, They offered a deal to buy my credit for half of the total credit I have, which really seems very unprofessional, there is no ethic at all. So if they can give me 50% of my money. Why they don’t give me the wh...ole amount back?. Thirt, they want to pass the credit to the airline and the airline can’t offer me international flights. If You go to jetabroad website, you can book tickets to every single Part of the world, So they can offer you money for your credit but they can’t do it to give you other ticket to finally bring you the service you pay for. Then, appreciated public, I leave you this complaint for your consideration and please avoid painful situation like this getting into the right agency website. I have seen so many people bouncing in between jetabroad and airlines trying to fix jetabroad’s problem. Think about it. And to the agency STOP MESSING AROUND WITH PEOPLE and give them what they pay for.
Use a different agent
I don't recommend using this company.
And if you do, pay special attention to thier fees.
I paid for flights in full about a month ago. The Airline has now cancelled a flight and offered an alternative flight. I had to accept the change as there is no other alternative, if i didnt accept i'd end up with no flight, and I couldn't get a refund.
however I got stuck paying an $85 per person fee for the change. The change wasn't my choice or in my control, it was the airline that cancelled the flight. when I complained about this fee, I was told J...
Wondering why my second payment cannot be via credit card
I have booked a multi city itinerary and have my booking numbers, which all seem to be legitimate. I paid the first installment via credit card and have to wire the balance due. This frightens me a bit. Why can I not pay the balance due via a card. Is this a scam? I have been emailing and get no response. I would like some reassurance. Anybody out there with advice????
I am not sure how to rate this company. They took my initial payment and followed through but are not answering my simple request via email. I simply want to know the e...xact amount I have yet to pay and why my only payment option is via bank wire. My problems have been quickly resolved. After reaching out via this platform I was told that my balance had been sent via email and that all of my inquiries had been answered. The original documents for flights had all been sent to my inbox without a hitch but every other document went to spam. I didn't think to check spam until the customer service rep responded to this conflict resolution. I found them all and indeed, the company had responded at least three times. They have been prompt and courteous with this stressed customer. Thank you!
Will you wait 2 YEARS to get your REFUND?
This is the true story, and the worst experience in my life with the agency and airlines. I bought 2 ways ticket for 4 members in my family to come and visit my family back home later 2019, for the flight on July 2020. But couldn't go anywhere because of the Covid. I contacted Jetabroad and was advised that the airlines offered the e-voucher (valid 1 year till July 2021). Ok, I agreed but I had to pay a fee to get those e-vouchers. About 6 months later, I didn't feel like we can go everywhere freely as before, so I contacted them to ask for the...refund because of mostly all of the borders closed. They agreed, but again they asked me for another fee to process. I also agreed although each time, the fee never under $100, a few hundreds each time. And at the moment Feb 2022, I'm still waiting to get my REFUND. What they told me all about waiting the airlines respond. Out there, is there anyone got the same experience like me?
Money deducted from bank but msg received that transaction was failed
he team, trying to reach you out, made a booking today and at payment page received a massage that payment was failed while bank charged already. Please resolve the issue asap
Continued disappointing service
Could you please respond to my email re booking IWCNBO as our cut off for using our credit is not far away, I emailed 9 days ago but haven't heard anything back so as usual have to post on here to get a response. Dealing with Jetabroad has been extremely difficult since the start and I very much look forward to hopefully using our credit and not having to go through this nightmare of constantly chasing up answers again!!
Do not book your flight through this company!!
My partner and I booked a multi-trip through Jetabroad recently and we are very unhappy with the customer service. The plan was flying from NZ to Singapore, Singapore to Hanoi, Hanoi to Singapore and Singpore to London. Due to Covid we can not make it to Hanoi, we requested a refund from SNG to HN, HN to SNG but still keeping our trip from SNG to London. We were advised that we should cancel the whole thing, and book a new ticket from Nz to SNG and SNG to London with 2000$ cancellation fee (half of the tickets we purchased) . What makes us more...upset was the email they sent about refund will take about 12 weeks to get back and they WILL NOT reply our email to CHASE our refund?!???? This is the worst service i have ever had !!!!! I will never book my flights with this company again.
Questions & Answers
LJSJPZ You txt me urgently for confirmation of flights BUT I responded to email! YES I WANT FLIGHTS.
I have tickets booked with you to New Zealand held in credit.
How do I go about rebooking these flights?
HI, reply to the email if you have been emailed by customer support regarding your credit. Thanks
I have only received an email updating my details which is from a no reply address.I updated my details which included my new email address but have received nothing from Jetabtoad. When I try to use...your site there is no option for me to re book. Please tell me how I am to proceed to rebook for the flights that I have booked and paid for through Jetabroad
Hi. Four days later still the same issue. No one respond me, now the price of the ticket to go back to my country have increased a lot and I can’t afford that. We book our ticket through you, you should be able to help us. I want a number to call, not someone in Malaysia, someone in Australia. The price of the ticket are expensive enough to have a real customer service, otherwise I’m going to file a complaint.
Hi, please advise a booking reference.
Get an answer from our members and Jetabroad representatives
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