Jetmaster 700SH into shallow chimneys may provide only ambient (not heat) benefits
Jetmaster open fires function at an optimum when burning larger logs like shown in their promotional videos. These units typically have a total depth no smaller than 400 (350 internal) or 450 (400 internal) with larger smoke exhaust capacity 225/250 diameter flues. Our 700SH with externally 800W x 350D (internally 700 wide, 300 deep has a pan only 275 deep and flue 200) requires more consistent monitoring of smaller firewood if you don't want the fire to go out. Placing larger logs into our unit will smoke us out as the flue capacity is insuf...ficient despite our large open chimney and the flue damper fully opened (prior to the Jetmaster we burnt larger open fires with less smoke in the same chimney though the heat was all lost up the chimney)! Summary: the Jetmaster while looking better and providing slightly more heat was harder to maintain due to the shallow depth of our chimney.
Expensive and very poor performance
Three years ago we purchased a Jetmaster Celestial 900, wood fire, thats what we ordered but got a Kemlan which I believe is made by Jetmaster brand as well. It was installed at our new home. we have had nothing but trouble, our home is always filled with smoke, the glass is totally black and we have to clean it daily (we have 2 other fireplaces that use the same dry hardwood without glass issues), the company extended the chimney at no cost to us, however, nothing changed, the performance of this fireplace is abysmal. Totally not worth the $6000. We have 2 new wood fireplaces at our property and they work perfectly, clean glass , smoke free and a fraction of the cost of this fire. I would not recommend this fire or brand to anyone.
Poor product and even poorer customer care.
Our I30 after 4 years of use has proven a very disappointing product. After 12/14 months the unit stopped lighting. Thankfully we were able to use the 12 month warranty, however the unit still has difficulties igniting and often takes three on/off cycles to get it started. Another three years on, and in the middle of winter, the fan has now stopped working. Looking at about $1000 for parts and labour. Thinking it may be wise to replace it now as the trajectory of owning such as poor quality unit an ongoing liability. It has always been an extre...mely noisy unit and not very peaceful to have in the living area. Jetmaster customer service appalling and unwilling to take responsibility for a poor product, their standard service charge almost $400 just to come out and look it before repairing it. Certainly can not recommend this product.
Jetmaster Vic - Replacement parts
Jetmaster Victoria. Good service from consultants on a recent service call. However, extortionate fees charged for replacement parts. Electronics unit (Dexen Control Module) $470. Overpriced replacement parts seems to be a common problem.
Not sure about the products, but the staff is rude and arrogant
We went to Jetmaster Fireplaces in Castle Hill, NSW over the weekend after having an online quote done by one of their execs . From the moment we walked in, I was regretting even going there. The lady that I spoke to dint even care to say hello,just acted as ig she dint know who I was and the exec we spoke to was in no mood to answer any of our questions. The person who installs the fireplaces gave a quote of the installation without even asking any details about our house and kept increasing it every ten mins without even speaking to us. Then...in the end he said that he is expecting us to connect the gas fireplace to the gas point and get it up and running. I'm not sure what are we going to pay him for if we have to make it up and running. The quote that Paula had done for us online just increased the moment we stepped into their store , I felt like they looked at us and felt like oh I can finally make my monthly profits from these only customers that have walked in. The installation guy and the lady we spoke to, were calling people in front of us while we were talking to the other exec and kept making excuses to increase the installation price. I heard them talking to each other about things like, lets say to her your bricks are falling apart, its going to be a lot of work for me to install the fireplace and get it in place. Such Cons!! Even if you want to buy Jetmaster Fireplace, don't go to the one in castle hill.
Choose Jetmaster over Illusion gas log fires ! Trust me !
I had a Jetmaster (Richmond Vic) gas log fire installed in my previous home which happily endured 5 years without a single problem.
Fast forward to my next house, which came with a newly installed Illusion gas log fire.
Within 18 months the fan cracked up. I had to pay almost $500 for the service and replacement.
11 months later the fan ceased working again !
Illusion were so difficult and rude to deal with, all I could keep telling them was how I wished I'd inherited a Jetmaster and not their piece of inferior junk and horrible service.
Quadrafire rusted up within 3 months of installation.
Coastline on Gold Coast plus Jetmaster refused to honour warranty . Took them, after 2.5 years of emails and expert opinions back and forth, asking them to replace, to Court and demanded refund. Paid and purchased Jindarah elsewhere. DONT DEAL WITH COASTLINE ON Gold Coast or products from Jetmaster.
A no hassle experience.
Found Ian and Roy at Jetmaster Richmond to be extremely helpful in all aspects of our purchase of a
Heat&Glo550TRSI. The unit is installed as we wanted and has warmed our loungeroom quickly and efficiently. I found this unit to be the most attractive in appearance and looks great when lit with the positioned logs. I am very pleased with our purchase.
Extremely impressed with customer service
My husband and I have been interested in having a fireplace installed in our home for a few years now, but have been putting it off. We have had bad experiences with contractors in the past when having renovations done in our home and figured this project would be no different. There's a real lack of customer service and set prices and hours of work in the industry of trades. We actually had George from Jetmaster come out to our home to provide a quote in September last year and still were hesitant to go ahead with the install.
We visited the ...
Excellent Customer Service
I bought a Weber Q3200 BBQ from Jetmaster Castle Hill. I asked for their best price, and was given 10% off straight away, no hassles. The lady serving was very helpful and friendly. She Helped me load the item into my car (box was too big), then disposed of the cartons and packaging herself. Was pleasant and passionate of the product I bought, passing on info of different Weber group websites, that had recipes, Q&As about using the BBQ etc. Overall I had an excellent experience, and the BBQ is awesome. Thank you Jetmaster.
Jetmaster castle hill falsely claiming manufacturer price increase
Visited Jetmaster Castle Hill to purchase Weber BBQ accessories after checking accessory prices at Weber Australia's official website. Jetmaster's self professed BBQ sales expert stated that Weber had just increased their recommended prices and as a specific example, the Spirit BBQ cover had increased from $119.95 to over $130.00.
Shocked at this claim I left the shop to contact Weber for confirmation of any recent price increases.
The Weber website still stated $119.95 RRP for this BBQ cover, and upon speaking with a very pleasant Weber ...sales advisor this $119.95 RRP was confirmed as correct and current. Jetmaster lied about the price increase and blamed it on the manufacturer. This is their sales tactic across all their products and whilst they are free to charge whatever they like, they unscrupulously mislead potential clients with lies of recent or upcoming manufacturer price increases. Potential Jetmaster Castle Hill clients, buyer beware!
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