Jetmaster open fires function at an optimum when burning larger logs like shown in their promotional videos. These units typically have a total depth no smaller than 400 (350 internal) or 450 (400 internal) with larger smoke exhaust capacity 225/250 diameter flues. Our 700SH with externally 800W x 350D (internally 700 wide, 300 deep has a pan only 275 deep and flue 200) requires more consistent monitoring of smaller firewood if you don't want the fire to go out. Placing larger logs into our unit will smoke us out as the flue capacity is insuf...Read more

Our I30 after 4 years of use has proven a very disappointing product. After 12/14 months the unit stopped lighting. Thankfully we were able to use the 12 month warranty, however the unit still has difficulties igniting and often takes three on/off cycles to get it started. Another three years on, and in the middle of winter, the fan has now stopped working. Looking at about $1000 for parts and labour. Thinking it may be wise to replace it now as the trajectory of owning such as poor quality unit an ongoing liability. It has always been an extre...Read more

We went to Jetmaster Fireplaces in Castle Hill, NSW over the weekend after having an online quote done by one of their execs . From the moment we walked in, I was regretting even going there. The lady that I spoke to dint even care to say hello,just acted as ig she dint know who I was and the exec we spoke to was in no mood to answer any of our questions. The person who installs the fireplaces gave a quote of the installation without even asking any details about our house and kept increasing it every ten mins without even speaking to us. Then...Read more

I had a Jetmaster (Richmond Vic) gas log fire installed in my previous home which happily endured 5 years without a single problem.

Fast forward to my next house, which came with a newly installed Illusion gas log fire.

Within 18 months the fan cracked up. I had to pay almost $500 for the service and replacement.

11 months later the fan ceased working again !

Illusion were so difficult and rude to deal with, all I could keep telling them was how I wished I'd inherited a Jetmaster and not their piece of inferior junk and horrible service.
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My husband and I have been interested in having a fireplace installed in our home for a few years now, but have been putting it off. We have had bad experiences with contractors in the past when having renovations done in our home and figured this project would be no different. There's a real lack of customer service and set prices and hours of work in the industry of trades. We actually had George from Jetmaster come out to our home to provide a quote in September last year and still were hesitant to go ahead with the install.
We visited the ...Read more

Visited Jetmaster Castle Hill to purchase Weber BBQ accessories after checking accessory prices at Weber Australia's official website. Jetmaster's self professed BBQ sales expert stated that Weber had just increased their recommended prices and as a specific example, the Spirit BBQ cover had increased from $119.95 to over $130.00.

Shocked at this claim I left the shop to contact Weber for confirmation of any recent price increases.

The Weber website still stated $119.95 RRP for this BBQ cover, and upon speaking with a very pleasant Weber ...Read more