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Jetmaster

Jetmaster

2.0 from 21 reviews · View Statistics
See the Best Home Renovators in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Customer Service
    1.9 (8)
  • Timeliness
    1.9 (7)
  • Job Satisfaction
    2.0 (5)
  • Rates and Fees
    1.7 (6)
  • Product Quality
    1.6 (8)
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Peter L.
Peter L.Sydney, NSW

supply and Service of outdoor fireplace

published

Firstly we purchased an outdoor fireplace and previously had a problem with it and now less than 12 months later the part the ignites is faulty again and needs to be replaced again, booked a service then they cancelled it after waiting 2 weeks now they want us to wait a further 3 weeks. Dont buy these products is the best solution poor design and poor service.

Customer Service
1/5
Timeliness
1/5
Jetmaster
Customer ServiceJetmasterSend a private message
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Greg
GregSouth East Queensland, QLD

Excellent service from Jetmaster Brisbane

published
Customer Service
5/5
Timeliness
5/5
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Terrible!

published

Outdoor gas fire. Although it looks good it hardly ever starts. A frequently needs service. Key pilot light parts are not suited to outdoor weather. Built block unit to house it but will end up taking out.

Rates and Fees
1/5
Product Quality
1/5
Incentivised Review No
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Daniel
DanielGreater Melbourne (Outer), VIC

Unsafe

published

Our chimney cowl snapped off in a storm and fell in our yard in less than 12 months from installation due to defective welding. Could have killed someone. Will only replace the part, not the labour cost to fix.

Customer Service
1/5
Timeliness
1/5
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Kirky
KirkyGreater Melbourne (Inner), VIC
  • 8 reviews
  • 10 likes

Go else where and save your money. No sales service at all!

published

It took them three months to finally install our gas fire place and deliver what we paid for.
There prices are exorbitant both for the fire places and the after service. Warranty is not worth the paper it is written on.
A real cowboy operation.
So if you want to waste a lot of money and get NO customer service head on down to Jetmaster Richmond.
Rip off merchants extraordinaire. If they tell you they will see you right, make sure to get it in writing!
Otherwise you have no hope of getting anything from them.

Customer Service
1/5
Timeliness
1/5
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Katrina From Alphington
Katrina From Alphington Greater Melbourne (Inner), VIC

Wasted $5000 on purchase and install of Jetmaster fireplace that has never worked!

published

I purchased a jet master fireplace which has never worked. It fills the room with smoke. I have paid to have it cleaned in case of a blockage- no blockage. Jestmaster won’t fix it -they said they don’t offer service on their wood fireplaces. Do I throw good money after bad on private repair people or write off $5000? Ironically I purchased 2 identical fireplaces at the same time and am very happy with the other one.

Customer Service
1/5
Timeliness
1/5
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Mark U
Mark UGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 4 likes

Jetmaster 700SH into shallow chimneys may provide only ambient (not heat) benefits

published
Incentivised Review No
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not
notBoondall
  • 4 reviews
  • 3 likes

Expensive and very poor performance

published

Three years ago we purchased a Jetmaster Celestial 900, wood fire, thats what we ordered but got a Kemlan which I believe is made by Jetmaster brand as well. It was installed at our new home. we have had nothing but trouble, our home is always filled with smoke, the glass is totally black and we have to clean it daily (we have 2 other fireplaces that use the same dry hardwood without glass issues), the company extended the chimney at no cost to us, however, nothing changed, the performance of this fireplace is abysmal. Totally not worth the $6000. We have 2 new wood fireplaces at our property and they work perfectly, clean glass , smoke free and a fraction of the cost of this fire. I would not recommend this fire or brand to anyone.

Customer Service
4/5
Timeliness
3/5
Jetmaster
Customer ServiceJetmasterSend a private message
not
not

Thank you for your response yes it is still installed at our property .I can email head office they will have our details already

Jetmaster
Customer ServiceJetmasterSend a private message

If you can contact james@jetmaster.com.au, he will be able to troubleshoot this fire for you locally. Regards, Jetmaster Customer Service.

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Gogi
GogiMelbourne
  • 4 reviews
  • 3 likes

Poor product and even poorer customer care.

published
Customer Service
1/5
Rates and Fees
1/5
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Jetmaster Vic - Replacement parts

published

Jetmaster Victoria. Good service from consultants on a recent service call. However, extortionate fees charged for replacement parts. Electronics unit (Dexen Control Module) $470. Overpriced replacement parts seems to be a common problem.

Incentivised Review No
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Riti
RitiSydney, NSW

Not sure about the products, but the staff is rude and arrogant

published
Customer Service
1/5
Timeliness
1/5
Jetmaster
Customer ServiceJetmasterSend a private message
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Robert
RobertGreater Melbourne (Outer), VIC

Quadrafirer

published

Bought a jet master late 2016 from Woodpecker, Fire has only seen two seasons and the Quadrafirer has burnt out, quoted over $700 to replace! Very poor ! Wouldn’t recommend very disappointed.

Incentivised Review No
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P offed
P offed
  • 2 reviews

Products and staff crap hi bruce

published

The shop and products good however staff especially Bruce the goose may be good fitter but as father and role model what a laugh

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Lee
LeeMelbourne
  • 7 reviews
  • 3 likes

Choose Jetmaster over Illusion gas log fires ! Trust me !

published
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jad
jadSydney, NSW
  • 2 reviews
  • 1 like

lemon

published

the jetmaster refusing to start on its own every beginning of season. The burners last only one season.
Terrible design. Expensive maintenance.

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Questions & Answers

Terri H
Terri Hasked

We have just had a jet master electric fireplace installed. Polaris 620E. It makes an intermittent high pitched beeping or whistling noise when on. Happens with or without heater on.Anyone else have this problem? It's brand new so wondering what could be wrong. Thanks

1 answer
Jetmaster
Customer ServiceJetmasterSend a private message

Hi Terri, thanks for your feedback. We would like to look into this for you, please can you email sales@jetmaster.com.au your best contact and information on where the fireplace was purchased from. Thanks, Jetmaster Customer Service.

Harvey V.
Harvey V.asked

I have just bought a used Jetmaster open fireplace. it is 73 cm long, 71 cm high and depth of 40 cm (28.5" x 28" x 16") I am not sure which model of Jetmaster it is. There is a label on the top of it but I cannot read the wording. There is the number '2' stamped on the top of the fire place (twice). It has a fire screen, wood tray and front grating bars. My question is which model is it and how much are they brand new?

No answers

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