Jeulia

l didn't read the review before l bought a ring a Tri coloured Russian wedding ring, the stone were meant to be diamonds - these were change to a different stone "Moissanite". l also ordered a size U and was given a U 1/2 which was too big. By changing the stone it become a bespoke piece with no refund. If the price is reasonable to it too good to… Read more

be true. The billing address is in England not Australia. Never- Never go there is just not good business.

Do not use this company. I ordered a ring which took weeks to arrive. The size was to big, I have tried to contact the company to return and I am getting no response. I am having to go through the bank to get my money back.

Avoid Jeulia! Short-changed on refund and zero customer service I placed an order for some nice chains on Jeulia.com and cancelled the whole thing the same day once I saw they were going to slap me with over £60 in import tax/duties on top of the price. I thought it was straightforward – order cancelled immediately, full refund coming back. … Read more

Instead, when the refund finally hit my account it was £45 short. I’ve emailed them multiple times (with order number and screenshots) chasing the missing money and I’ve heard absolutely nothing back. Not a single reply. Radio silence.

This is the kind of dodgy experience that makes you regret ever shopping online. Feels like they’re happy to take your money but not so keen on giving it back properly. Really poor after-sales service and I wouldn’t trust them again. Save yourself the hassle and look elsewhere for jewellery.

Never again.

Not sure why someone has written a bad review amazing rings , quick postage – Outstanding rings and postage second ring from this seller will be definitely order again l!! Thankyou

Great communication – I had to exchange a ring that was extremely small and After reading the reviews I was so sceptical that I'd ever get a ring orr return I was so nervous, but the communication between both parties have been fantastic they reassured me multiple times throughout the process. The only thing that made me mad was the price of the shipping from NZ to… Read more

CA that's not juelias fault it's the economy. I wouldn't recommend sending back it's worth just buying another one. But I would shop with them again.

Amazing – Unlike some people on the review page, I can only say good things. The delivery timing was fairly good ( to AU ) the Stones are perfect, the designs are great and the rings themselves do not look cheap. Well done Jeulia Show details

They will do EVERYTHING to avoid returning your money or replacing or repairing their products. They don't honour their alleged one year warranty, and won't repair or refund cheap quality rubbish that is broken on arrival. Don't care at all about consumer law or their customers. SCAMMERS.

Avoid this scam company I emailed to cancel my order just after placing it due to the very long led time of so called processing of 15 days plus delivery of 15 days which is not clear at point of order and they are claiming they need to charge me 30% fee to give me a refund! Its nearly a week since I requested refund and still not a penny. They use google translate to respond to emails also. Do not fall for this scam company as I did.... Show details

I can not urge people to not deal with Jeulia I spent $1,500 on my engagement ring from this company and honestly would have got a better quality ring of temu for $10 so have sent them this message to get a full refund. Subject: Formal Complaint – Request for Immediate Full Refund (Incorrect & Misrepresented Product) Dear Jeulia Customer… Read more

Service Team,

I am writing to formally request an immediate full refund for my recent order, due to significant issues with the product and the overall handling of my purchase.

This ring was intended to be an engagement ring for my partner, and the experience from start to finish has been unacceptable.

Product Issues

The item arrived without the requested engraving “My Uniguine”, which was clearly included in my order and confirmed.

The ring received is not consistent with the marketing images or quality represented on your website. The disparity between the advertised product and the actual item is substantial and extremely disappointing.

Service Issues

The delivery process involved repeated and unnecessary delays despite me providing the correct shipping address early on.

I have spent an unreasonable amount of time tracking this package down due to errors on your end.

Given these circumstances, your proposed 35% restocking fee is entirely unacceptable. It is not appropriate to charge a restocking fee when the product delivered was incorrect and misrepresented.

Under consumer protection principles, a customer is entitled to a full refund when a product is not as described or arrives incorrect. This situation clearly meets both criteria.

Therefore, I am requesting:

1. A full refund with no restocking fee,

2. Clear return instructions, including the correct return address,

3. Confirmation of what documentation is required so I can return the ring promptly.

I expect this matter to be resolved quickly given the circumstances.

Kind regards, Michael Murray

I purchased the Princess CUT Enhance and thought it was all worth it. After two weeks of wearing my ring the colour starts fading on the bottom. Paid 250 for the set and very disappointed with the quality of the item. Don't recommend this website, you can get something better from someone else.

Can't be contacted – I have cancelled my credit card because the item didn't arrive and there is no way of contacting them - when it finally arrived it was poor quality Show details

Do not buy – Do not buy from this brand the quality is terrible then when you try and return they charge you 40% for the trouble. Its a scam do not buy from here

I would not buy from them – Be very careful is you want to buy anything from this company. I had purchased a ring and as I do with all new websites, I use a dummy mobile number as email works just fine for me to keep track and everyone is contactable this way too. This company contacted me before my item was sent saying they needed a contact number as the couriers required… Read more

this in case they need to contact me. Now I have been online shopping for over 20 years and have never had an issue that required my contact number. So I asked them how they knew the number I gave them wasn't valid as the item hasn't been shipped so no courier has had to contact me and they refused to answer. When I said that was the only number I was providing so they either needed to ship it or cancel the order they tried to tell me that cancelling causes a 30% fee. I explained that as per Australia consumer laws etc. that is not correct and they also didn't reply to any of this. To cut a long story short, I contacted PayPal for a resolution and got my money back. Basically they are a Chinese company who sells your contact number and this is why 9 times out of 10 I don't give my real number as I end up with a tone of fraudulent and scam calls.

Dissatisfied customer unscrupulous company – Hello Reader, I found a uniquely-designed sparkly watch which does one thing: the watch tells the hours of each day. There are no second-hand or other complicated time-telling features on the watch product. I received the watch and followed the basic instructions to gently pull the side 'Crown'; the tiny button that starts the watch's internal… Read more

battery. The watch did not start telling time. The new watch was inert, dead. The false advert and lying customer service said that 'each watch is tested before it's sold'. My watch was not factory-tested by anyone because it was defective and shipped knowingly. So I emailed customer service who told me to take it to a local watch fixer which does not honor the original company's one - year guarantee. I wanted to return my paid-for $400.00 watch for a refund, but the company would not pay for return shipping or refund shipping. I have paid in full for a $400.00 scam defective watch. It's my fault because I trusted the company's false Internet advertising and its assocation with Trustpilot who also are questionablely untrusworthly. After a week of continued dissatisfaction, and emailing, I took my watch to a Watch repair person. He replaced a defective battery and charged me $24.00 to immediately change my watch battery. So now the watch tells me hourly time. It's bad Internet business practice to scam customers and lie to trusting people about the watch function. There was no pre-shipping review of the single uncomplicated battery, because the battery was defective when I paid for it and it was shopped knowling defective to the USA, I am disappointed and dissatisfied with Jeulia,Hong Kong-China watch product, its quality -control prior to shipping and especially after accepting my full $400.00 payment; plus the disregard for their USA customer and expecting a local watch vendor to fix their new watch product known error.This Hong Kong based company sold their watch falsely in bad faith and accepted my payment in full without their fair, appropriate and couteous truthful advertising and followup customer service. The company is a scam and I cannot recommend this scam watch vendor to any other unsuspecting truthful U.S.A. customer. Sincerely Jan Stein

Absolute rubbish – Absolute rubbish. Brought 2 wedding rings, measured ring finger against their size guide and instructions, my ring is too big. Requested a return only to be told it’s non returnable. After numerous emails back and forth still no assistance and their reply is I clearly don’t know how to measure correctly and have used ‘in appropriate measuring… Read more

methods’. Jeulia sizes are inaccurate. Customer care terrible. Money wasted and an unhappy bride-to-be. Don’t bother.

Value for money? – I bought two rings which I was very happy with. Then I decided to buy a giraffe pendant for my daughter in- law - I paid $160 which was Ok except when it arrived it was tiny and I just couldn’t see the value. This experience has made me think twice about buying from them again. Show details

Stonewalled – I have also been disappointed at the lack of communication and stonewalling when trying to return my ring, which was way too large. I get the same answer each time I ask for help, but it just takes me back around to my problem. There is no order recorded in my account and I need this to be able to action a return. I feel very frustrated and angry that I have been conned out of nearly A$200 over this. Show details

Didn't purchase after seeing reviews, then the email scamming and spamming commenced – I was interested in purchasing a ring from this company and almost weant ahead, but then I read the reviews and decided against it. I did create an account on their website to receive a discount code, and as soon as I unsubscribed from their mailing list I began receiving email spams and scams in my otherwise very clean email inbox. It was… Read more

literally within 10 mins of unsubscribing. Not only are the reviews terrible but they also appear to selling user data to criminals, so if you do create an account with their website use a unique password and block all communications from them. Also remove any addresses you have stored. And avoid this terrible company at all costs!

Unhappy customer – I was extremely unhappy with my experience with Jeulia Jewellery. I ordered a necklace at the beginning of November for my daughters 30th birthday mid December. It didn't arrive in time so I had to buy her another gift. I decided I would give her the necklace as a christmas present, yet again ... it didn't arrive and I had to buy her another gift… Read more

so I had something to give her on the day. At this point I told Jeulia I wanted a refund and was told: "For the item you ordered with moissanite stones customized, there will be a 35% restocking fee deducted from the refund if return it, and for the return, the customer needs to pay to send it back", so it wasn't worth it for me to do so. Anyway the item finally arrived in January and if I didn't know better I would think it was ordered for a child, the pendant was so small. Oh well, learnt my lesson and I won't be buying jewellery online any more.

Absolute crap stay away from the scammers – Brought a bracelet was cheap and nasty, brought a necklace at the same time it never arrived, trying to get a refund is impossible keep being told to be patient I got scammed out of $118.00. don't waste your time or money. It did arrive but I never wear it it's definitely not worth $118.00 more like $20.00 at a push Show details

Assumed scam – Like others say the ring was something Temu would give for free, and near the same time a scammer had my credit card info, I've finally changed all my info, the timing made me wonder about Juelia and after. Reading all the reviews I believe they are the culprit, be warned and stay away Show details

Buyers beware – I ordered earrings from this company in July with the confirmation indicating delivery in between 3 to 10 days. It is now Sept. 23 and no delivery only continuing emails from different psedonamed people promising they will resolve the issue and get the items to me along with what is illegal and a lie that they cannot return my money. They keep… Read more

saying that the postal code on the order was wrong and that is my fault but, even after providing the cortect postal code over 30 days ago they hsve not trsolved the issue and continur to send rmails asking for patience and that they cannot send replacements nor refund my money. What company on the planet claims that it cannot refund money to clients other than scams? And why csn't they send anothet pair of earrings? It is all just a scam.