Just no idea how to run a business
All I wanted to do was speak to someone to see whether they can do a job for me from a technical perspective, so I rang the 1300 number. Get asked for my name and suburb which is fine as they have to find someone in the area. Then asked me for my address. I said I don't want to just give my address out at this stage which I think is fair enough. I was then told that unless I give my address, they can't proceed and get someone to call me. That's fine I said, I will ring someone else and give them my business. It's just stupid, mind numbing polic...y that has no logic at all and certainly cost them my potential business. And reading through other comments here, it seems that no matter how hard you try to give them your business, they don't want it. Business must be very good for them if that's their attitude.
rude and arrogant
(Gippsland area, Monday) A women and guy came to look at my job, the women refused to shake my hand (great start) then im told they will send me a quote and start the job by the end of the week and by the way you dont look like you can pay, (what the?) i stupidly say nothing to that comment. By Friday i try calling the tradies but they dont answer my calls so i call head office, head office said they will get the tradies to call me asap, within 10 minutes the women tradie calls me telling me she can do the job next week, i then agree and leave ...it at that, mind you still no quote, 10 minutes later the women texts me saying , actually i cant do it next week and she now doesnt know when they can do the job. Oh my god! i wasted all week for nothing! i ring head office again and i told them what happen, head office said they can not help me and they will pass on my feed back to management. And thats the end of my experience with Jims .......... I put it down to one thing, these tradies are picking and choosing which jobs they want to do, if your job is not interesting they will go elsewhere, and instead of saying to you,"we dont want to do this job" they give you the no show hoping you will disappear. I will never ever contemplate calling Jims for anything! not mowing, building , tv installation, dog washing etc etc...............NEVER!!!
Not very professional
Submitted a request online for a quote was contacted by Jims..they came out had a look told me they would be in contact 4 days later nothing phoned them asked about the the quote again was told they would let me know..another 3 days past.rang them again and was told they couldnt really do the job as they had never done somthing like it befor..Ive now wasted 6 days waiting for a quote that was never going to come..Yet when they came out to look at the job they asked if they could take some lemmons off my tree.*sigh* some people !!
I am very disappointed
Was promised a quote
Have made the trip to be here specially to discuss the job
An hour later I'm still here waiting
Jims hadn't shown up
Not even a phone call apology
Have got quite a bit of work needed to be done
Don't know why Jim booked in to quote in the first place
Had a person come out to quote for a job I needed done urgently. Never got back to me with a quote. Would be nice if they were not interested in the job to actually just say. Spent a week waiting for a quote and making calls following up. Won't be using again.
- Verified customer
Thrilled about the excellent quality of work.
Tim from Jim's Handyman Ringwood repaired a leaking roof and went the extra miles to make sure of that.
He then repaired our laundry floor and basically renovated the laundry when the full damage was discovered. Tim kept us updated throughout the process. It did involve a plumber which Tim organised and managed to get the job done. He also did a great job of tiling and installing the cupboard.
Tim was a great communicator and no small request was knocked back. He did a small carpentry job in the kitchen using his flair and creative skills. Hi...
Poor customer service & workmanship.
The carpenter from Jims Building Maintenance had done some timber replacements on our timber deck in December 2014.
I requested a quote [ via Jims Building Maintenance in 2019 ] to replace some faulty timbers.
I have unsuccessfully tried to ring the carpenter again, however, he has not rung me back since.
I got 3 quotes from other carpenters, and employed another [ NOT Jims Group ] tradesman to fix this job.
He advised me that some of the timbers used were not suitable for outdoors and had been only attached with glue & non galvanised nails. These timbers had therefore curled up and become unattached.
This poor service means I will not use or recommend anyone else to use Jims Group services.
Handy man not very handy and runaway with material, please be careful
I just had one of terrible meeting with the handyman from Jim's .I will never call them for any work I will always give my work to someone who is reliable and had commitment.
Call any other local handyman or services not Jim's any more
Never trust Jim's plumbimg ever!
I booked Jims Plumbing to investigate a possible leak in the bathroom wash basin. He told me that the locking nut is missing in the basin tap and that can be a reason for water leak. He recommended that I replace the tap. He can sell me the tap at $175 + labour for each 15 minutes at $ 47 + GST. I asked him if he can instead put the missing nut only. He said he will secure the drain pipe in basin and spent 1 hr and 15 minutes. Total bill $404.80. Not sure how much more he would have charged me if he went on to replace a tap just because a nut is missing. Will Never use Jims Plumbing ever again.
Never ever go with Jim's Building, unqualified and incompetent workers!
The Jim's representative ruined our property and causes so much pain and grief to my family. He overcharged us, kept requesting payments up front and when we paid he did a runner. The job was seriously a disaster. He scratched all our stained Windows. He installed dou me glaze Windows without insulation between the gaps. Didn't put any archetrays in correctly, al the cornices had to be replaced the whole job was a disaster. Every time he was asked to repair he said tomorrow and the next day he disappeared. I called Jim's and the direct answer ...they gave was that there's nothing they can do as he's a bad Apple. Just an absolute joke and please do not waste your time at all with Jim's, they are unqualified and incompetent workers who are not real tradesman. Just terrible.
Kitchen reno well done
After some horrendous quotes the bloke from Jims spent time worki g through the figures with me and even recommended excellent value local suppliers. Work was done efficiently and effort was made (and appreciated) to try and keep the place clean during a messy reno. Top work! ☺
BE CAREFULL WITH JIM"S NON REGESTED BUILDERS IN VICTORIA
Just before Christmas I called Jim's Building service for a bathroom and ensuit renovation in Mill Park VIC, gave them my details 20 min later i get a call back from a contractor / builder OTG RENOVATIONS & HOME IMPROVMENTS. I told him that I'm looking for a ball park figure. He gave me a ball park between $15K - $20K and he sounded like he new what he was talking about in which I got what i needed. "Thank You for that" ,"I'll Speak to the wife and get back to you so we can arrange appointment after Christmas". I did a little homework and we...nt on the VBA (Victorian Building Authority) website and learnt a little about building laws and requirements. In the state of Victoria, states any domestic building works more than $5000 must enter into a Major Domestic Building Contract in witch that it can only be performed by a Registered Building Practitioner. All Registered Practitioners have a Licence number starting with DB- then its limitation and number, Example: DB-U 00000, DB-L and so on or DB-M and so on. (Domestic Builder - Unlimited , Limited or Manager) So after Christmas I sent the Builder a text requesting his Registered Practitioners Licence number so i can check it on the VBA website. 20 minutes later he calls and tells me that there in the process and then waffled on about the VBA is a SCAM and that it make it more expensive and that he chooses not to be part of the VBA and that he is backed up by Jim's Building Services. So i said I'll call you in the new year and Left it at that. SO LET ME TELL YOU ALL, DO YOUR HOMEWORK AND BE CAREFUL OF FRUDULENT BUILDERS WORKING UNDER JIM"S BUILDING SERVICES & MAINTENANCE BANNER..
Don't bother with the Geelong franchise
Requested a quote. Instead Cosmos called me to ask me to take pictures of the area and measure it up (for a deck) then he'd call back with a quote. Essentially, I was to do all of the work for the quote, and he didn't need to even attend the address. Not a great start, and as I am not interested in poor customer experiences, I am not going ahead with Jims.
A Job not quite right.....
After receiving quotes, we (body corporate and I) agreed to use [name removed] from Jim's Property Maintenance Services in Lyndhurst to replace a boundary fence and the neighbour's retaining wall. [name removed] completed the job in a tidy fashion but there are a few problems that are yet to be resolved:
1). Although he used galvanised screws to fix the rails to the fence posts, [name removed] used bright (not gal) nails on every fence pailing. After recent rain, there is evidence of surface rust already.
2). Upon being asked to return and us...
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