- Verified customer
Excellent service. Thank you!
Jims Glass responded immediately to my request, delivering on their promise to contact me within 5 minutes and sending someone out very quickly to survey the windows. Kim, the gentleman who applied the anti graffiti film, was really good. I was very pleased with his work. Overall the service from start to finish was prompt and very professional.
"James from Jims glass explained everything thoroughly before doing the job of putting in a dog door in our glass door. He was very polite, friendly and didn't mind the puppies annoying him lol. Highly recommend him. Lovely man"
Efficient and good service
Terry got back to me quickly with a quote and then Kieren followed up with the measure and installation of our doggie door with toughened glass efficiently.
It was more expensive than I expected but I didn’t know how much they actually were.
Great service and price
The team at Jim's were very professional and provided a quick turnaround on the dog door install in a glass panel. Being a franchise I figured they would be more expensive but they were priced very competitively. Would highly recommend them.
Contacted Jim’s Glass for a quote to install a cat door into a sliding door. From the get go, they were professional in all dealings, prompt, friendly and reliable. Work completed is of a high quality and absolutely no complaints from me.
Doggy door, exactly what l wanted!
From my first contact every contact was professional, helpful and courteous. Response times excellent. Quote, preparation, supply, fit and installation were expedient, timely and totally satisfactory. Very happy with the results..... Doggy door in glass panel next to sliding doors.
Exceptional Service and Product
Upon the first phone call I spoke with Michael and he was delightful and extremely helpful. Our measure and quote was done by Wayne who was professional, friendly and answered every single question I had immediately without frustration or hesitation with ease. I chose a different option to what was suggested/recommended and they still catered to our needs with ease and efficiency and a very reasonable price. Installation was quick, precise, friendly and the finished product is exactly what we wanted. We are so happy and cannot recommend Jims Glass highly enough!! Thank you.
Always amazing service with great prices.
Unfortunate circumstances led to a broken window at my house whilst I was away from home. I did an online web enquiry and was called within 5 minutes to book in a time. The glazier showed up on time, was super efficient and completed the job amidst the craziness that my house is at the moment. Would not hesitate to use the Jim's Glass team again when needed!
Refusal To Fix Issue An Issue Within Warranty Period -
My glass doors require a fix immediately, as there is an ongoing issue with the doors being affected by how it was originally setup. This issue has been ongoing for weeks, and when I reported it about a week ago, I was lied to about the fact that my warranty is no longer valid, and when I corrected them, then I was lied to on five different occasions about the fact that someone will be coming, however, to this day, no-one has bothered to come.
Your team at the contact centre keeps repeating their statement that someone will be coming the next...day, then having no-one show up, and the cycle then repeats itself when I try to contact them to follow-up. I haven't had their service installed for longer than 8 months, and they claimed that it's out of the warranty period - apparently their contact' centre definition of a twelve month warranty is 8 months and above? As you can imagine, no-one enjoys constantly being lied to and being provided with false information. I have emailed you the details about this - I would like someone to follow-up with this immediately.
Great service and product
Had a new glass shower screen installed. The service was great from both the man who came to measure and quote and also the installer. Both were punctual, friendly and very efficient.
They made great efforts to fit my special needs. The product is great also. Will use them again.
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