Jim's Glass

Their website says lifetime guarantee but they are refusing to provide an invoice or official receipt after multiple requests. Dodgy! I had my glass table repaired. The glass was detached from the metal discs. They fixed it back with silicone. It fixed the issue but it was not very tidy silicone stains were left around the disc. Thankfully I managed to clean it off with some googone.  Show details

Positive experience! – My Jim's Glass guy was absolutely lovely. I had a very difficult window removal which included liquid nails holding it in and he was patient and accommodating through out. I had 2 medium sized windows replaced for only $550, including the extra time to remove the difficult window. I will definitely use these guys again.

Excellent service – I was contacted the same day with a quote and the job was done the next day. They completed it while I was at work as it was an outside job and stayed back until I got home. They guys did an outstanding job and there was no mess or glass left behind. I will definitely be using them again in the future.

Stellar workmanship and service – Seamless service from start to finish contacted me straight away and arrived at arranged time. Both windows replaced are perfect!

Not happy – Installed a scratched mirror in my new bathroom. Didn’t even bother to clean the mirror after installation. Not professional. Would never recommend, as it’s now made another problem for me to fix.

Refusal To Fix Issue An Issue Within Warranty Period - – My glass doors require a fix immediately, as there is an ongoing issue with the doors being affected by how it was originally setup. This issue has been ongoing for weeks, and when I reported it about a week ago, I was lied to about the fact that my warranty is no longer valid, and when I corrected them, then I was lied to on five different… Read more

occasions about the fact that someone will be coming, however, to this day, no-one has bothered to come.

Your team at the contact centre keeps repeating their statement that someone will be coming the next day, then having no-one show up, and the cycle then repeats itself when I try to contact them to follow-up.

I haven't had their service installed for longer than 8 months, and they claimed that it's out of the warranty period - apparently their contact' centre definition of a twelve month warranty is 8 months and above?

As you can imagine, no-one enjoys constantly being lied to and being provided with false information.

I have emailed you the details about this - I would like someone to follow-up with this immediately.

Morror in my laundry – Absolutely disgusted quoted me over the phone told me the price then charged me more when came to measure talk about trying talk about trying to screw me over simple job never again go with this mob

Great Service – We received a fair quote from Terry. Due to our trading times the window was changed first thing the next day. No fuss, just friendly efficient and clean service. What more could we ask.

These guys were fantastic – Jeremy was professional, curious, timely and completed the job for the agreed price without any hassles. Couldn't recommend these gents more!

Great Turn Around Time – Immediate response from initial website enquiry to accomodate an emergency glass replacement. Very good communication with organising Measure / Quote with follow up phone call and emails. Highly recommend their friendly team of experts!

Quick, efficient, job done – Jim's Glass get the job done quickly and efficiently. Our client waited for weeks due to a local business's extremely poor service. I rang Jim's and the job was done within a few days. Jim's may cost a little more but worth it.

Quick and efficient – We had an emergency and the weather was terrible, Terry responded asap and the job was done within 24 hours, i received a message 20 minutes prior to arriving to give me enough time to be organised for his arrival.

Quoted and delivered without hassle – Quoted Price was vey good and then delivered without hassle 2 guys turned up on agreed time and completed the job quickly. Clearing away any of the old glass and then once finished did a double check to ensure no rubbish was left be hind Thanks guys

Dog door installation. Best thing ever done. No waist of heating – Excellent workmanship. Prompt response and no mess left behind. Installer Kerrin very friendly and helpful. He helped me to choose the right door. Highly recommended will use Jim's Glass again Much appreciated.

Excellent service – They were fast, efficient and reasonably priced. Arrived on time, cut and measured the glass and installed it in under 15 mins. Overall I am very please with the service I received and would recommend them.

Keep up the fantastic work! – From call to quote, service and payment. Everything was done quickly, professionally and reasonably priced. The team at Jim's and Terry were excellent. Thank you! We know who to recommend!

Glass replacement in French doors – I recently used Jeremy to replace two window panes. The job was completed quickly and the quote was extremely reasonable. Jeremy was a pleasure to deal with. Highly recommend him

Professional and helpful! – Very professional and helpful, excellent service! Punctual with accurate quote, satisfied and would call him again if need arises. Needed cracked window in bay window replaced very happy with the job. Thank you

Excellent job, product and service – Great service, best price and able to do the job weeks before others. quick and timely install. The installer was friendly, on time, communicated everything to us and made sure we were happy with the job he did. Will definitely be using them again.

Great service – Terry was the only glazier open between Xmas and new year, and did an emergency repair on the spot at his Geelong office. He did a great job and I’m very grateful.

Fast and efficient – Heard back very quickly after I made an inquiry and then the job was completed within the week. They showed up on time and did an excellent job. Many thanks.

professional and friendly glass replacement – i was extremely happy with our glazier, he arrived early and was very friendly and professional. Daniel did a great job and left the job spotless. it was a pleasure, thank you Daniel

Excellent service – I phoned Jim's Glass and after answering a couple of questions given a quote for glass replacement. The installer arrived and the window was fixed promptly. I paid the bill exactly as quoted very happy .

Great service – Recently had my shower screen glass replaced. Was quoted a fair price and the work was carried out quickly and professionally. The broken glass was removed and the room was left spotless