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Jim's Plumbing QLD

Jim's Plumbing QLD

4.0 from 128 reviews · View Statistics

Reviews

4.0

128 reviews
  • Customer Service
    4.1 (66)
  • Timeliness
    4.2 (64)
  • Job Satisfaction
    3.8 (62)
  • Rates and Fees
    3.2 (65)
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Sam

SamSouth East Queensland, QLD

  • 2 reviews

Expensive, but good customer service

published

I paid $132 in advance only for a plumber to visit for 10 minutes and provide excessive quotes for basic jobs which I didn’t go ahead with:
- $899 to replace a standard mixer tap. Our local plumbing company came and installed one for $300.
- $699 to run a jetter through a blocked drain for max. 1 hour. Our local company charges $350 for an hour of jetter.

I was refunded the $132 after this review which is one good thing and to be fair with you their customer service is excellent. The thing to keep in mind is they are quite expensive, even for a plumber.

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Ian P

Ian PSouth East Queensland, QLD

$132 "call out" fee didn't include a $690 "inspection fee"

published
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Ian P
Ian P

Thanks. I did actually contact your team by phone first. I was assured that this was normal operating practice and that nothing was considered 'wrong' with what I had experienced. I subsequently wrote this review.

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Ashleigh Murry

Ashleigh MurrySouth East Queensland, QLD

No problem, late night drains cleared with a smile

published

Plumber came to sight with short notice, my child and I had blocked drains. And the plumber fixed them quickly and explained to me what was happening through the process. Drains are now unblocked and working well.

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Braiden

Braiden

  • 2 reviews

Beware

published

Toilet wasn’t flushing. Called them service was nice but charged $132 for a call out fee. Plumber from metropolitan came out and checked it. Said it would be 840 to repair. Turned out it was just the lever and I ordered from Bunnings for $6. Installed it myself. Avoid

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1 comment
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Daniel G.

Daniel G.South East Queensland, QLD

  • 3 reviews
  • 4 likes

Caution! Check the quoted price

published

Simple job quoted (in total) ~$1100, we did the math:
Parts: $100
Call-out Fee: $120
Labour: $880
For a 1h job. Based on that hourly rate I have started my plumbing apprenticeship. Needless to say we rejected the job and to their credit (and through this review), they refunded the call-out fee, I'm not out of pocket but I still don't have my hot water fixed. This is a common part that fails every 4-6 years and I can see reviews 5 years ago that the fee was the same, they've been getting away with this for years. Good customer service but I still don't have the hot water fixed.

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Pamela T.

Pamela T.South East Queensland, QLD

Amazing on time great work

published

892416 James gave excellent service and will go through again. Friendly on time. Cleaned up after himself. Showed me everything he was doing and explained in my terms. Will call agin

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Buddhika

BuddhikaSouth East Queensland, QLD

  • 4 reviews
  • 1 like

Do not waste your time and money

published
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Absolute lifesavers

published

Needed some emergency work done and the crew from Jim’s saved my bacon. Great service very knowledgeable and we were able to get it fixed that day. Throughly recommend them!

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Anastasia

AnastasiaSouth East Queensland, QLD

Unblocked the toilet.

published

James came over within an hour after I contacted Jim's plumbing service. He successfully unblocked our toilet. Good customer service. Will definitely recommend this service to other people. Definitely, worth the money. Thanks.

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Martin

MartinSouth East Queensland, QLD

  • 2 reviews

846926 Did everything, replaced hot water system. Then bathroom, kitchen and laundry pipes/taps.

published

James was a friendly/patient plumber who explained all the options. He even cleaned up the work areas (picking up after himself). Also handled himself well when the body corp rep came along making extra demands.

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Clayton N.

Clayton N.South East Queensland, QLD

844402: Emergency call out.

published

James came out. He had a look and sorted the issue. Roots had grown into the pipe. James cleared the roots away. All working again. Top bloke. Friendly as. Highly recommend him.

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Rip Off

published

They will get rich just for charging $132 call out
cuz you don't want to pay extra $590 per hour to further investigate
completely rip off,help yourself to find go somewhat else

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Frankie smith

Frankie smithSouth East Queensland, QLD

Drain clean

published

Great service good bloke would 100% recommend for anyone to users mg friends and family good price fast to respond didn’t stuff around cleaned up after witch was great thanks

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Kai G.

Kai G.South East Queensland, QLD

Simple process and explained every step of the way

published

Had an issue with drains backing up in the house and a leaking toilet, James gave me all the options and prices as well as potential outcomes. Quick and efficient, no mucking around. Would definitely recommend this service.

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Great prompt and friendly service

published

Hit a water pipe doing gardening, called Jim’s. They were out within the hr. James was friendly and helpfull and had the job fixed within the 1 hr. A little expensive but the job was done right. Thanks James

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Jimboomba

JimboombaSouth East Queensland, QLD

Rip off over priced

published

I called Metropolitan plumbing and Jim's plumbing turned up to replace 2 taps in the shower $748.00 later lets say I am really upset and angry at this outrageous amount I called the metropolitan plumbing in SA and was told they only give fixed prices and if they wanted to they could of charged us $1000! so with that remark I have taken this invoice to the ACCC I will not stand for being ripped off and when you put in plumbing near me Metropolitan is the first one that pops up!! I don't know how you people sleep at night thinking you can just charge what ever you feel like on the day...1 hours worth of work and a terrible attitude from the bloke as well

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Simple process and great service

published

Had an issue with some leaky taps on an older house. Turned out to be a simple fix but it wasn’t an issue for the guys, they even took the time to offer a few tips to prevent the issue in the future.

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Julia

JuliaSouth East Queensland, QLD

Very helpful

published

Arrived on time and Callum effectively resolved our blocked storm water pipe issue. Callum was very friendly, polite, helpful and cared about getting our issue resolved! Thank you very much!

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Georgia

GeorgiaSouth East Queensland, QLD

Amazing plumbing service

published

We had James come out to fix our horribly blocked toilet, he was super efficient with his work. You should be proud to have such an amazing man working for you

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happy

published

i had a problem with the quote and call out fee it was fixed with in a couple of hours very good to see a company stand be there name

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