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JJs House

JJs House

2.1 from 132 reviews

See the Best Clothing Shops & Brands in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
28
4 star
4
3 star
7
2 star
6
1 star
87

Evs

EvsGreater Melbourne (Outer), VIC

  • 2 reviews

Don't buy from these rogues!!

published

False advertising: photos differ greatly to the actual product. Incorrect sizing: items were much slimmer and smaller fit than describesd. Poor quality products. Inaccurate shipping time frames: shipping took longer and was overly complicated to collect the parcel. Ridiculous shipping costs, with no offer of refunding shipping/return shipping costs, even though they sent incorrect products.
They have spent over a month messing about and avoiding giving me a refund.

Product Quality
Shipping
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
See all answers

Countrylife71

Countrylife71Metropolitan Adelaide, SA

  • 7 reviews

Warned off by the many negative reviews

published

I'm very thankful for the reviews posted here. I was tempted to buy from this website but now I won't go near it and I will warn my friends. My query to all those who have had unsatisfactory dealings with this company is whether you have considered approaching consumer affairs to resolve the matter. The majority of comments posted here paint the picture of a dishonest and disreputable company.

Return Claim MadeNo
Catherine black

Catherine blackHunter Region, NSW

Never got my refund

published

I bought a dress, sent it back. JJs house agreed to give me a refund . Never got it. Ive been waiting 38 days. Now they wont reply to me emails. $294 not happy

Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Dana

DanaMelbourne

  • 3 reviews
  • Verified customer

Good Products but Average Service

published

The bridesmaids dresses where good quality and well made. Even though the dresses were ordered separately they were all the same colour. I also ordered matching ties that did not match; when I tried to return them they said I couldn't because it was 8 days after they were delivered (the returns policy is 7 days). This seems like a very quick turn around doesn't give the customer much time to deliberate on the purchase.

Product Quality
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
See all answers

Sia D.

Sia D.South East Queensland, QLD

Disappointing

published

I got a satin cropped jacket. Quality was very poor. Uneven seams and hem and collar different lengths on each side. Unable to wear item. Be very wary of buying.

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
See all answers

Doug R.

Doug R.

  • 2 reviews

no quality control and no after sales service

published

some items arrived damaged. Spoke with chat and was told I had to wait up to 12hrs for an email to deal with it. 30hrs latter and many more chats and no one will do anything. I suggest giving these guys a miss

Product Quality
Shipping
Product Appearance Not as advertised

Heny

HenyWestern Australia

  • 2 reviews

Excellent customer care/Stylist & beautiful products.

published

I had a stylist who answered my queries and helped me with the products at 4am to begin with, she was very polite and patience too. The range of products for wedding on their website was massive and I am very happy with what I purchased. The second order I made, JJs House delivered my order by DHL Express eventhough I opted for regular delivery, I was very touched by their kind gestures, they must have known that the wedding is just around the corner. And once again, I really love the products.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Cally

CallyPerth, WA

  • 2 reviews

Don’t bother unless you are sure

published

It’s very hard to see the quality of fabric in the picture. I ordered a dress thinking I could receive a full refund if returned in 7 days. The dress I received was a cheap fabric and basic cut and definitely not worth more than $30, but at the $170 cost I returned it. I didn’t realize I would not receive a refund for shipping which cost $30 all up. Big waste of money just to look at a crap dress and return it. Not happy!

Product Quality
Shipping
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
See all answers
Kathy

KathySydney, NSW

Poor product quality

published

Ordered 6 shoes, the quality is not up to Australian standards, ordered all shoes the same size yet the sizing varies, wish I never clicked on this website. The actual shoes looked nothing like the pictures on the website, I think the website photos are edited. Learned my lesson, what a waste of money this was! Stay away from them

Product Quality
Return Claim MadeNo
Sizing Very large
Product Appearance Not as advertised
See all answers
  • Verified customer

Terrible. Wish I never clicked on the website

published

Dress on sale arrived ripped

They refused a return as per refund policy on sale sample items

Offered 40% refund but link to claim wouldn’t work and 2.5 weeks later, still nothing

Product Quality
Shipping
Return Claim MadeYes
Sizing Slightly large
See all answers

Vanessa D.

Vanessa D.South East Queensland, QLD

Product is perfect and delivered on time.

published

After i ordered my wedding dress i was abit worried after reading some of the reviews however i was pleasently surprised. My dress turned up exactly on time and the product was perfect and it looked exactly like the picture. It even looks better quality then some of the dresses i was trying on at the bridal shop which they were selling for $2k+. I am now ordering the bridesmaide dresses through JJs House. I would highly recommended them to anyone.

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Very disappointing

published

Kait93

Kait93South East Queensland, QLD

Ordered a Size 10 got a 16!

published

I ordered a size 10 gown as my bridesmaids dress for a friends wedding. The gown arrived late and was a size 16 instead of the 10 I ordered. It was also the wrong colour. When I contacted them they told me I would have to pay the return postage which I did. They claimed they never received the gown back and I ended up $260 dollars out of pocket and had to buy another dress for the wedding. To make matters worse the other bridesmaid also ordered the same dress from here but when her's arrived it was too small despite her opting to get it made to her exact measurements. If I could give them zero stars I would. Please save your money and order from a more reliable company!

Product Quality
Shipping
Return Claim MadeYes
Sizing Very large
Product Appearance Not as advertised
See all answers

Sue

SueKimberley, WA

  • 2 reviews
  • 1 like

NO REFUND

published

Goods did not arrive. When I followed up I was told goods were not in stock and I would receive a refund. Refund has not arrived. I have been given details that led me to believe they had processed it however this is not the case. Not happy at all. I am now wondering whether I will recieve the refund........

Return Claim MadeNo
Pauline

PaulineSouth East Queensland, QLD

Excellent Quality of Product and Excellent Service

published

I was very pleased with excellent service I received via Live Chat with Jay, she was very helpful and guided me through my order process, which included some special measurements. The items I ordered were well made, looked fabulous and were to my requirements. The speed of delivery was also excellent I was pleasantly surprised, only 12 days from placing order to being delivered. I will definately look at using JJ's House again.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
  • Verified customer

Very poor quality, Company only accepts positive reviews

published

Ordered a dress, very poor quality. Zippers did not function properly, fabric was extremely thin and made the dress appear cheap, despite it being a $250 dress. The beading was half fallen off.

Their website states that there is a $25 discount if you review your purchase. I provided an honest review of the poor quality of the dress. Customer service replied saying they only provide the $25 discount for 5 star reviews. Thus, it is likely that most reviews on their website are skewed - as they do not post any negative reviews.

Very disappointed.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
See all answers

Do not buy from this site

published

I purchased shoes, supposedly size 40. Shoes arrived and are too small. Trying to obtain a refund/return is impossible. They insist on photos and email contact only. Each email interaction takes 24 hours to reply. Don't even think my refund will come through. They also have an instant chat option with people who can't even resolve the issue.

Product Quality
Shipping
Return Claim MadeYes
Sizing Very small
Product Appearance As advertised
See all answers

M Kelly

M KellySydney, NSW

  • 2 reviews
  • Verified customer

Very Professional Outfit

published
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Jess

JessMetropolitan Adelaide, SA

  • 5 reviews
  • 1 like

Would not buy again

published
Return Claim MadeYes
Product Appearance Not as advertised

Berris

BerrisWide Bay-Burnett, QLD

  • 2 reviews
  • 1 like

Warning. Don't buy from this site. I will never use them again.

published

Still trying to get a refund on a pair of dance shoes that are to large. They are making it very hard , still trying.? Getting the run around and trying to be patient, BUT have never experienced anything like it before, shocking service.

Product Quality
Shipping
Return Claim MadeYes
Sizing Very large
See all answers

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Questions & Answers

Asherlea

Asherleaasked

Is size 37 true Australian size 8 Shoe?
What quality were bouquets that arrived?
Stupid me placed an order, then saw this... am worried i wasted good money!

1 answer
Pauline
Pauline

I am unable to answer this question as I have not purchased shoes nor bouquets.


Berris

Berrisasked

I would like to know if I will get a refund for my shoes, still trying?

3 answers
judy w.
judy w.

I have no idea.I have been lucky with 3 pair of shoes, all good and quick delivery, but have read bad reviews too

Berris
Berris

I would never use them again. I'm glad you have been lucky and did not require a refund.

Zba H.
Zba H.

No you wont get a refund......the quality of the products are very poor.


Zerda P.

Zerda P.asked

For the people who gave 3 or 4-5 star reviews which country do you live in? Maybe there is better service to some countries than to others? (Australian here)

3 answers
Savvy Shopper73
Savvy Shopper73

Australia. It all comes from China though.

Zerda P.
Zerda P.

But how come when some people got their products and gave 4, 5 star reviews? Like as in maybe whichever country they're from they get better service? i'm just guessing here.

Asherlea
Asherlea

You can buy exact same products direct from china on Aliexpress, without high shipping and often these Aliexpress sellers will check quality before sending as Ali express will refund to you if poor quality.


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