Don't buy from these rogues!!
False advertising: photos differ greatly to the actual product. Incorrect sizing: items were much slimmer and smaller fit than describesd. Poor quality products. Inaccurate shipping time frames: shipping took longer and was overly complicated to collect the parcel. Ridiculous shipping costs, with no offer of refunding shipping/return shipping costs, even though they sent incorrect products.
They have spent over a month messing about and avoiding giving me a refund.
Warned off by the many negative reviews
I'm very thankful for the reviews posted here. I was tempted to buy from this website but now I won't go near it and I will warn my friends. My query to all those who have had unsatisfactory dealings with this company is whether you have considered approaching consumer affairs to resolve the matter. The majority of comments posted here paint the picture of a dishonest and disreputable company.
- Verified customer
Good Products but Average Service
The bridesmaids dresses where good quality and well made. Even though the dresses were ordered separately they were all the same colour. I also ordered matching ties that did not match; when I tried to return them they said I couldn't because it was 8 days after they were delivered (the returns policy is 7 days). This seems like a very quick turn around doesn't give the customer much time to deliberate on the purchase.
no quality control and no after sales service
some items arrived damaged. Spoke with chat and was told I had to wait up to 12hrs for an email to deal with it. 30hrs latter and many more chats and no one will do anything. I suggest giving these guys a miss
Excellent customer care/Stylist & beautiful products.
I had a stylist who answered my queries and helped me with the products at 4am to begin with, she was very polite and patience too. The range of products for wedding on their website was massive and I am very happy with what I purchased. The second order I made, JJs House delivered my order by DHL Express eventhough I opted for regular delivery, I was very touched by their kind gestures, they must have known that the wedding is just around the corner. And once again, I really love the products.
Don’t bother unless you are sure
It’s very hard to see the quality of fabric in the picture. I ordered a dress thinking I could receive a full refund if returned in 7 days. The dress I received was a cheap fabric and basic cut and definitely not worth more than $30, but at the $170 cost I returned it. I didn’t realize I would not receive a refund for shipping which cost $30 all up. Big waste of money just to look at a crap dress and return it. Not happy!
Poor product quality
Ordered 6 shoes, the quality is not up to Australian standards, ordered all shoes the same size yet the sizing varies, wish I never clicked on this website. The actual shoes looked nothing like the pictures on the website, I think the website photos are edited. Learned my lesson, what a waste of money this was! Stay away from them
- Verified customer
Terrible. Wish I never clicked on the website
Dress on sale arrived ripped
They refused a return as per refund policy on sale sample items
Offered 40% refund but link to claim wouldn’t work and 2.5 weeks later, still nothing
Product is perfect and delivered on time.
After i ordered my wedding dress i was abit worried after reading some of the reviews however i was pleasently surprised. My dress turned up exactly on time and the product was perfect and it looked exactly like the picture. It even looks better quality then some of the dresses i was trying on at the bridal shop which they were selling for $2k+. I am now ordering the bridesmaide dresses through JJs House. I would highly recommended them to anyone.
I ordered a dress well ahead of the event I intended wearing it to and the indicated delivery time meant I was confident in receiving it. However it didn’t come and there was nothing communicated to me about the delay. I purchased another dress from elsewhere to wear to the event and then I chased up JJs regarding my order. Their response was vague at best but indicated a new delivery date 6 weeks later. They refused to refund either the dress or the expedited shipping I had paid for. I am still waiting for the dress to arrive. I know problems ...occur but communication about the delay would have been good and a more understanding response to me would have been well received. I felt their response indicated a lack of care or concern. I would not buy from them again
Ordered a Size 10 got a 16!
I ordered a size 10 gown as my bridesmaids dress for a friends wedding. The gown arrived late and was a size 16 instead of the 10 I ordered. It was also the wrong colour. When I contacted them they told me I would have to pay the return postage which I did. They claimed they never received the gown back and I ended up $260 dollars out of pocket and had to buy another dress for the wedding. To make matters worse the other bridesmaid also ordered the same dress from here but when her's arrived it was too small despite her opting to get it made to her exact measurements. If I could give them zero stars I would. Please save your money and order from a more reliable company!
Goods did not arrive. When I followed up I was told goods were not in stock and I would receive a refund. Refund has not arrived. I have been given details that led me to believe they had processed it however this is not the case. Not happy at all. I am now wondering whether I will recieve the refund........
Excellent Quality of Product and Excellent Service
I was very pleased with excellent service I received via Live Chat with Jay, she was very helpful and guided me through my order process, which included some special measurements. The items I ordered were well made, looked fabulous and were to my requirements. The speed of delivery was also excellent I was pleasantly surprised, only 12 days from placing order to being delivered. I will definately look at using JJ's House again.
- Verified customer
Very poor quality, Company only accepts positive reviews
Ordered a dress, very poor quality. Zippers did not function properly, fabric was extremely thin and made the dress appear cheap, despite it being a $250 dress. The beading was half fallen off.
Their website states that there is a $25 discount if you review your purchase. I provided an honest review of the poor quality of the dress. Customer service replied saying they only provide the $25 discount for 5 star reviews. Thus, it is likely that most reviews on their website are skewed - as they do not post any negative reviews.
Do not buy from this site
I purchased shoes, supposedly size 40. Shoes arrived and are too small. Trying to obtain a refund/return is impossible. They insist on photos and email contact only. Each email interaction takes 24 hours to reply. Don't even think my refund will come through. They also have an instant chat option with people who can't even resolve the issue.
- Verified customer
Very Professional Outfit
I first came across JJ's House 7 years ago when I purchased a dress to attend a formal wedding. The dress arrived within the time promised, the quality of the fabric was beautiful and a perfect fit. I have worn this same dress to 5 weddings and 2 balls to date. The last time I wore it was March this year where I again got a lot of compliments!
When my daughter decided to marry this year, I went straight to JJ's House -when talking to colleagues they all warned me off this site showing me the bad reviews, so I went looking elsewhere thinking J...
Would not buy again
I bought a pair of red sparkly shoes from their website however they arrived as two different shoes. One was a rough glittery texture and one was a smooth texture. I contacted them regarding the issue and they did not offer me a satisfactory option, they offered me different options that all included store credit instead of a full refund. The reason I have given them 2 stars is because their customer service was responsive. Eventually they offered me a full refund to return the shoes or 40% off the purchase if I kept the shoes. I kept the shoes...as they are just for a once off costume, however the refund ended up being low as it was only on the actual shoes not the expensive shipping as well. I would not buy from them again, anyone having issues with them, push back to their answers if they originally only owe you store credit.
Warning. Don't buy from this site. I will never use them again.
Still trying to get a refund on a pair of dance shoes that are to large. They are making it very hard , still trying.? Getting the run around and trying to be patient, BUT have never experienced anything like it before, shocking service.
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Questions & Answers
Is size 37 true Australian size 8 Shoe?
What quality were bouquets that arrived?
Stupid me placed an order, then saw this... am worried i wasted good money!
I would like to know if I will get a refund for my shoes, still trying?
For the people who gave 3 or 4-5 star reviews which country do you live in? Maybe there is better service to some countries than to others? (Australian here)
But how come when some people got their products and gave 4, 5 star reviews? Like as in maybe whichever country they're from they get better service? i'm just guessing here.
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