JJs House

False advertising: photos differ greatly to the actual product. Incorrect sizing: items were much slimmer and smaller fit than describesd. Poor quality products. Inaccurate shipping time frames: shipping took longer and was overly complicated to collect the parcel. Ridiculous shipping costs, with no offer of refunding shipping/return shipping costs, even though they sent incorrect products.
They have spent over a month messing about and avoiding giving me a refund.

I'm very thankful for the reviews posted here. I was tempted to buy from this website but now I won't go near it and I will warn my friends. My query to all those who have had unsatisfactory dealings with this company is whether you have considered approaching consumer affairs to resolve the matter. The majority of comments posted here paint the picture of a dishonest and disreputable company.

I bought a dress, sent it back. JJs house agreed to give me a refund . Never got it. Ive been waiting 38 days. Now they wont reply to me emails. $294 not happy

The bridesmaids dresses where good quality and well made. Even though the dresses were ordered separately they were all the same colour. I also ordered matching ties that did not match; when I tried to return them they said I couldn't because it was 8 days after they were delivered (the returns policy is 7 days). This seems like a very quick turn around doesn't give the customer much time to deliberate on the purchase.

I got a satin cropped jacket. Quality was very poor. Uneven seams and hem and collar different lengths on each side. Unable to wear item. Be very wary of buying.

some items arrived damaged. Spoke with chat and was told I had to wait up to 12hrs for an email to deal with it. 30hrs latter and many more chats and no one will do anything. I suggest giving these guys a miss

I had a stylist who answered my queries and helped me with the products at 4am to begin with, she was very polite and patience too. The range of products for wedding on their website was massive and I am very happy with what I purchased. The second order I made, JJs House delivered my order by DHL Express eventhough I opted for regular delivery, I was very touched by their kind gestures, they must have known that the wedding is just around the corner. And once again, I really love the products.

It’s very hard to see the quality of fabric in the picture. I ordered a dress thinking I could receive a full refund if returned in 7 days. The dress I received was a cheap fabric and basic cut and definitely not worth more than $30, but at the $170 cost I returned it. I didn’t realize I would not receive a refund for shipping which cost $30 all up. Big waste of money just to look at a crap dress and return it. Not happy!

Ordered 6 shoes, the quality is not up to Australian standards, ordered all shoes the same size yet the sizing varies, wish I never clicked on this website. The actual shoes looked nothing like the pictures on the website, I think the website photos are edited. Learned my lesson, what a waste of money this was! Stay away from them

Dress on sale arrived ripped

They refused a return as per refund policy on sale sample items

Offered 40% refund but link to claim wouldn’t work and 2.5 weeks later, still nothing

After i ordered my wedding dress i was abit worried after reading some of the reviews however i was pleasently surprised. My dress turned up exactly on time and the product was perfect and it looked exactly like the picture. It even looks better quality then some of the dresses i was trying on at the bridal shop which they were selling for $2k+. I am now ordering the bridesmaide dresses through JJs House. I would highly recommended them to anyone.

I ordered a size 10 gown as my bridesmaids dress for a friends wedding. The gown arrived late and was a size 16 instead of the 10 I ordered. It was also the wrong colour. When I contacted them they told me I would have to pay the return postage which I did. They claimed they never received the gown back and I ended up $260 dollars out of pocket and had to buy another dress for the wedding. To make matters worse the other bridesmaid also ordered the same dress from here but when her's arrived it was too small despite her opting to get it made to her exact measurements. If I could give them zero stars I would. Please save your money and order from a more reliable company!

Goods did not arrive. When I followed up I was told goods were not in stock and I would receive a refund. Refund has not arrived. I have been given details that led me to believe they had processed it however this is not the case. Not happy at all. I am now wondering whether I will recieve the refund........

I was very pleased with excellent service I received via Live Chat with Jay, she was very helpful and guided me through my order process, which included some special measurements. The items I ordered were well made, looked fabulous and were to my requirements. The speed of delivery was also excellent I was pleasantly surprised, only 12 days from placing order to being delivered. I will definately look at using JJ's House again.

Ordered a dress, very poor quality. Zippers did not function properly, fabric was extremely thin and made the dress appear cheap, despite it being a $250 dress. The beading was half fallen off.

Their website states that there is a $25 discount if you review your purchase. I provided an honest review of the poor quality of the dress. Customer service replied saying they only provide the $25 discount for 5 star reviews. Thus, it is likely that most reviews on their website are skewed - as they do not post any negative reviews.

Very disappointed.

I purchased shoes, supposedly size 40. Shoes arrived and are too small. Trying to obtain a refund/return is impossible. They insist on photos and email contact only. Each email interaction takes 24 hours to reply. Don't even think my refund will come through. They also have an instant chat option with people who can't even resolve the issue.

Still trying to get a refund on a pair of dance shoes that are to large. They are making it very hard , still trying.? Getting the run around and trying to be patient, BUT have never experienced anything like it before, shocking service.