Reviewer Photos & Videos
Received DIRTY WARN shoes
- received dirty warn shoes
- dirty sole
- food stain like in the inside of the shoe
- no wrapping around the silver
- system generated responses with no remorse
- paid $189 received a refund of $150 and no shoes to wear to a wedding
The shoes that actually not possible to wear
recently bought the slip on shoes, went for a walk in them just once and realised they are not possible to walk in, they were just constantly falling off my feet, tripped a few times. It was really frustrating, tiring and unsafe experience. Obviously it is a design fault. When I went back to the store (in Westfield, Carindale) trying to return/replace... anything really... had been told that cannot help me. At all. Well. That’s the way to keep the customers happy! Had to throw the shoes away...
Repair not refund or replace policy
I bought a pair of wedges and on my second wear the strap pulled out. I went back to the store and they said they won't give me a new pair, they will repair them. After 2 weeks "in repair" I finally got my shoes back - complete with obvious glue where they were fixed. For expensive shoes I am not happy and would not recommend their product.
Buyer Beware - Jo Mercer don't repair shoes
Bought a pair of boots in the winter of 2019 for $200 and have worn them about 10 times and keep them in the boot covers that were supplied when I bought them. Took them back to the store in October as a line of the leather has 1/2 peeled off at the bottom of the heel. Was told by the Broadbeach QLD store that it was clearly wear and tear and that they wouldn't repair it as it was over 12 months since I purchased them. Wrote to head office (as I cannot wear them like this and I just want 1 x heel repaired) explaining my dilemma only to be told ...that it wouldn't have mattered if I had worn them once and this had happened to the heel as everyone wears their shoes differently and that it is not uncommon for this to happen!!!! They also said that they do not guarantee their products against wear and tear and it isn't considered a fault. Have you ever bought something from Big W, Kmart, Myer etc. and it cost you $50.00 but they would either tell you to go and get another pair or send them off for repair just in good faith???? Very, very poor customer service from a company that obviously buys cheap imported shoes and charges through the nose just because of their brand name :( Stay clear fellow shoppers
Beautiful shoes but terrible fit and uncomfortable
The shoes are stunning, but they are not comfortable. I have a pair of block heels and sandals from the brand. I love the look of the shoes, but after several wears, I still get painful blisters on my toes and ball of my foot. I have narrow feet and most shoe brands fit well or would be too big on me. Jo Mercer is the only brand that has managed to make my feet hurt so much. :/
Bad quality! Doesn't worth the money
I bought a pair of leather flats. The leather started coming off within days. The manager of the store at qbv was unhelpful and rude. They told me they don't guarantee quality on use!! It's been only 3 weeks since I bought them and they look like I've had them for years. I only wore them at the office where there's mainly carpet...
So comfy - fast shipping
Love all the shoes ,, great fit and very comfortable.. Fast shipping and great communication ... Good work
Love'em so much I have brought 3 pairs in 2 weeks .. and sure i will be buying more
Quick arrival and in great condition
I feel like I have to defend Jo Mercer a little with my personal experience - easy ordering online, quick delivery (despite Victoria being the middle of their lockdown), and even with an exchange on my size they came in great condition both times. Obviously can't make comment on how they feel as they only just arrived, but all feels good so far.
Love this shoe store but
Love this shoe store ,wide range of beautiful shoes and I shop here all the time but I’ve been disappointed by the product they are useing in the bottom of some of the sanders. Like a hard natural resin looking surface which is extremely slippery and dangerous . A leather bottom on sanders is a better option . Untill they correct this problem then I can’t buy from this store . Must say they have beautiful designs and styles , classics , classy , but the quality of some of the sanders is awful . Please please get this mended so I can co to urs to ship at your store.✨
Boots caused bunions. Terrible customer service.
A $450 over the knee boots in my usual size 38 caused a medical acute flare of my bunions which was diagnosed by my GP (I didn’t know I had bunion until I wore these boots) and I have been in so much pain all week because of the trauma and damage to my feet. Customer Care - Nioami was unhelpful and didn’t offer me anything. She stated that shoes cause discomfort and to put discomfort in the same category as my experience was insulting.
Delivery dispute - dismissive customer service
My online order never arrived, so my dispute is really with Australia Post as it was definitely dispatched. However I contacted Jo Mercer asking for help/advice as Australia Post weren't responding. I was basically told it wasn't their problem and, I quote to "Have a nice day". Hard pass. I wasn't looking for replacement shoes or a refund - just some help. There are hardworking retailers out there who deserve my money - this lot don't. How different this review would have been had the customer service experience been different.
Leather flats too hard
I bought the most beautiful black leather flats but they hurt my feet. It’s not too small but the suede leather is hard and hurt my feet at the top of my toes. I tried every possible option but the blisters keep on coming. Don’t want to give up yet because I love the style. HELP!!
Incredibly poor packaging
The packaging is terrible making the product feel inferior - which is dissappointing given it is a present for my partner.
It is not a postal issue as it left the warehouse in this condition with repairs evident (sticky tape).
Your employees need to be trained to properly package and care for your product.
2 x pairs of boots and quick delivery to NZ
I was skeptical after I placed an order on the Sunday 28th June 2020. I had not purchased anything from JM before and I saw a great pair of boots and a sale ad come up on my Instagram. I didn't think about checking reviews so I purchased them as the deal was great and the look of the boots were beautiful.
After Weds 1st July 2020, I hadn't received a dispatch notification which I usually do when purchasing online, so I checked the reviews on JM and there was a lot of negative feedback so I then got cold feet (pun unintended) and was nervous t...hat I too would have the same outcome as the others have had. So I reached out to customer service outlining my concerns cause I didn't want to wait or loose money. Customer service got back to me within 24 hours with my "tracking number" and were friendly and professional (Stacey from VIC Thank you), which I was ecstatic about - also my order was already in transit to New Zealand. The boots were delivered today Monday 6th July. I am glad I had a happy transaction - only feedback I have for JM is you need to send out tracking information as so as orders have left the store/Warehouse and are in transit. Thank you, my boots are beautiful, true to size (I am 7.5NZ), well made and comfortable - quick delivery too. Cheers J
I wasn't even greeted but being told to use hand sanitizer as soon as I entered the CVB store. I felt like I wasn't treated properly as a customer but felt like being pushed to go out. I understand the whole covid situation but staff wasn't at all friendly. I was looking for size 37 but was given with size 36. what's the point bringing different size. she could have brought different colour but same required size. Anyhow don't wanna shop in Jo mercer anymore.
I would give them nothing if I could!!!
I ordered 2 pairs online and they sent me a 36 not a 38. They sent the wrong size, I asked for the right size which they didn't have so I asked for a refund. They have told me it wasn't their mistake and that they will refund me as 'goodwill'! No you will refund me as you have not been able to supply them as ordered.
Customer service is also very unresponsive. Will never buy from them again, either instore or online. The worst.
If I could put 0 stars I would!
Don’t order anything online, it will take months before you see it and I’m between your wait period you will never hear a word on where on earth your order is. Worst online experience ever!
I wanted to buy a couple of pairs online but thought I needed to go in-store to try the fit and see the shoes in person
Service was very poor no-one was there for assistance, the salesperson was too busy chatting and reading at the counter.
I came back in the afternoon and had a different unfriendly salesperson. Worst experience and I will not buy from them again.
Poor customer service!
I ordered a pair of shoes and after almost a week I had not even received a confirmation. I had to chase it up and finally got in touch with someone via email. I was disappointed to find out that the shoes I had purchased were not even in stock. I was offered no compensation for the inconvenience. They refunded me for the shoes however they did not refund me for the postage fee I had to pay. I have still not been refunded or heard anything further.
I bought 2 pairs of the fierce ankle books during a sale and unfortunately they are so uncomfortable they make my feet ache . My feet are burning within a few hours of wearing them. Such a waste of money
Questions & Answers
do your shoes come in different widths? (Low / Mid Heel)
Where are Jo Mercer shoes made?
Has anyone bought jo mercer shoes that is size 7? What euro size did you go for? Annoys me how their size chart is very vague.
Beware of their sizing if you are buying online or unable to try-on before purchasing. I have a pair of Jo Mercer ballet flats marked as size 7. They are extremely narrow and rather short for a 7. Until I discovered the maker is an Australian company I thought that they may have been a US 7 which is an Australian size 6. These shoes I bought fit like a 6 which normally is a EU 38.
Please see if you can try-on the pair you want to buy before you buy them. This will avoid the disappointment of purchasing a too small pair. Good luck.
|Category||Online Shops and Footwear Shops & Brands||Physical Shops and Footwear Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||A$99.95|
|Mens / Womens Clothing||Womens||Womens|
|Labels Sold||Own Label||Own Label|
|Buy Now, Pay Later Options||AfterPay and ZipPay / ZipMoney||AfterPay and ZipPay / ZipMoney|
|Type of Footwear Offered||Casual & Dress Shoes||Casual & Dress Shoes|
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