Its hurt my toe gave me blister custom service can not help me because i worn them so sad for me I cant wear them more...they should find out any solution if someone physically hurts
The reviewer stated that an incentive was offered for this review
Worst customer service
Walked in to your QVB store today the store manager was on the phone outside the store for 20 minutes no staff on selling floor a team member came out from the back no eye contact no acknowledgement did not even ask if we needed help left the selling floor and went to the back room my sister and myself just walked out
Shopped at Harbourtown Outlet Adelaide. Shop assistant Frinee was pleasant ,friendly and extremely helpful . Love my new shoes , will definitely return and hope to be served by Frinee again. Thankyou !
Great shoes, poor customer service
The sales assistants did not give the other pair of shoe to try on and was judgemental and rude. I had to wait a long time to even try the one shoe
Saw a display in the store - sale $99.95. Asked shop assistant if all on the signed table were were 99.95. I was told yes. Found a pair I liked and tried them on- assured again they were 99.95. Advised to have a look around because a second pair was 50% off. After trying on a number of shoes couldnt find anything I liked so decided just to take the boots. Go to pay and get told no actually they are 149.95- no offer to reduce them to the advertised price! I walked out not happy -such a waste of time.
- Online store
- Verified customer
Beautiful comfortable shoes that last!!
Super easy to find the product I wanted. Availability was perfect.
Super fast packing & delivery! Less than 48hours between placing my order and wearing the shoes!
Keep up the amazing work!!
Always the best
Im surprised at all the bad reviews here. Most of my shoes are from Jo Mercer and have lasted me for years! The quality is great and had no issues returning even sale items.
Love the Doncaster store especially. Always great service.
The boots I own are going strong after 3 yrs of constant wear.
Great service at Highpoint
Great service at Highpoint store.
First stop for shopping for shoes.
Always look for Josephine in store as she knows what I need and very helpful.
Approaching me with a smile ..
Lovely service lovely shoes!
Went into the highpoint store on Sunday the 16th of June, one staff member was looking after two customers at once and managed to help me in between! Had some great informative help from Josephine and after having her reassure me on company policy I was sold on a lovely pair of heels! Thank you, will definitely be returning next time
Disappointed - shoes were deemed faulty by a Jo Mercer assessor and Jo Mercer refused to replace
I purchased faulty shoes - leather peeled off after 2 months wear!! Jo Mercer will not replace them!!
I purchased 2 pairs of leather boots. One pair was perfect (tan leather) and still is, but the the other pair (black leather) has the leather peeling in several spots. I took the shoes to Jo Mercer who got them assessed and they were deemed faulty (words were this "should not have happened with normal wear and tear"), but I was asked to find my receipt before they would replace them (not a normal request by a retailer for a faulty product). I ...left the store and searched for the receipt at home but could not find my receipt unfortunately. I then made 2 attempts to go back to a Jo Mercer store to inform them that I could not find a receipt (the first time the Manger did not come back to the store from her lunch break on time and I had to leave, despite waiting for her return for over an hour) and with the second attempt the store said they would need to speak to the Manger (who was not in at the time). I left my shoes with them so they could see the faulty product. The Manger called back to say that they would not replace them. I explained that this was not good enough and she said she would speak to her Manager and get back to me. I never heard back. I made 3 follow-up calls to the store who said the Manger would call me. She never called and it has been 3 weeks. My faulty shoes arrived back in the post yesterday from Jo Mercer without a note or anything. I am so disappointed in this retailer. They were happy to say the shoes were faulty, but not replace them!! I still can't quite believe they won't replace their faulty shoes. I will not be buying another pair of shoes from this store again.
- Online store
- Verified customer
Great shoes, easy to order online and efficient service . Prompt delivery and have never needed to return an item. The shoes l have purchased have worn well and have looked great.
- Online store
- Verified customer
Omgsh SO beautiful ! ! !
I was looking for a simple heel, low height and leather. I wanted a stiletto heel not block. The only ones I found online that were simple, not super high yet low key and classy were high end brand over $900! (Jimmy choo). I even considered saving for those as options were no good anywhere! And when I found something nice it was either fake leather, too high or too pricey! Until I found the Scare Ankle Strap Sandal.. It's the perfect height at 8.5cm as my limit is 10cm! I usually buy things online only to find when I open the package the items ...look cheap or bad quality but OMGSH!!!! I posted a facebook photo ASAP! I just wanted to express how happy I am not sell my soul for a simple heel and... I actually just re-ordered a second pair the exact same! Because one day when I wear these out I will be on the hunt again! I couldn't believe they were $59.95 down from $179.95 !!!! Thank you Jo Mercer Outlet I am SO happy!!! They feel and look beautiful and they come with extra heel caps if I wear them out ; ) Which I will!!! Thank you!! Also, may I add that I'm surprised this simple heel is in the outlet as its so simple and seems like a staple in anyones shoe collection! I'm very shocked they've been put in the outlet! Love love them!
Love their shoes!
Love their style, and shoes look very well made and presented. I have purchased quite a few different pairs and quality has always been good. Apart from one pair of sandals where the stitching has started to come undone. Also the sizing can be a bit irregular as I have a pair of boots in a size 40 and then sandals in a size 39. Prices are a bit high but they are quality leather so that is to be expected.
Love their shoes
I love Jo Mercer shoes. I can’t wear too high a heal so being able to shop by heal height really helps. Most of my current shoe collection toon is from Jo Mercer.
I try not to go past a store but can’t resist. And undoubtedly will walk out with a purchase. The shoes are beautiful leather and have a European look. My wardrobe consists mainly of Jo Mercer !
Love Jo Mercer Shoes
We don't have a Jo Mercer Store in New Zealand so all my shoes are purchased online.
Always have a great range which is updated frequently. Would buy their shoes anyway as I love them but it certainly makes it more appealing that they always have great promotions/discounts available.
Majority of my footwear is all from Jo Mercer these days. I purchased my favorite ankle boots from here two years ago and I still wear them all the time and get comments on them.
My favourite shoe store!
They always have an amazing range from boots to flats. I have never left a store not finding something to buy and I’m a very fussy person. I don’t even have a Jo Mercer close by to me anymore, but I still insist on buying my shoes here. They are always such good quality. I like how they are genuine leather shoes. It’s so much healthier. My feet sweat a lot, but the leather always stops my shoes from smelling. The service is also great. One pair of sandals I bought, the buckle did break and this was after I’d worn them for quite a while. I took ...them back to the store and got a complete replacement of shoes. The customer service in different stores has always been on point. And I find staff are happy to get sizes for me right away, no matter how many pairs I want to try on.
The best shoe store!
Jo Mercer is my favourite shoe store. Product is excellent quality, staff in store are brilliant and when ordering online, delivery is prompt. I have never had an issue with Jo Mercer and in fact, my shoe collection is predominantly Jo Mercer!
In love with products & Designs
I just love Jo Mercer products & Designs. Most of my shoes collection are from Jo Mercer. All Shoes are made from a very good quality leather. Definitely Very highly recommend.
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|Category||Online Shops and Footwear Shops & Brands||Physical Shops and Footwear Shops & Brands|
|Mens / Womens Clothing||Womens||Womens|
|Labels Sold||Own Label||Own Label|
|Buy Now, Pay Later Options||AfterPay and ZipPay / ZipMoney||AfterPay and ZipPay / ZipMoney|
|Type of Footwear Offered||Casual & Dress Shoes||Casual & Dress Shoes|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$99.95|
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