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Reviews

(66)
(6)
(2)
(4)
(41)
  • Product Quality
    4.0 (30)
  • Return Claim MadeYes (5) · No (22)
  • Sizing True to size (23) · Slightly large (2) · Slightly small (2)
  • Product Appearance As advertised (95%) · Not as advertised (5%)
  • Shipping
    5.0 (4)
  • Customer Service
    3.6 (14)


I LOVE this brand. Excellent customer service too!

published

I absolutely love these shoes - they're the only brand I buy now. They're high-quality, super stylish (I always get compliments on my shoes from them), and all of their styles (heels, boots, sandals, high wedges) are very comfortable after 2-3 wears as the soft leather gets worn in.

I had an issue where a strap on a pair of wedge sandals snapped after only 8-10 wears. I contacted their customer support team via email - they responded within 24-hours and shipped me a replacement pair without any issue or nonsense. Such a level of customer service is so hard to find these days! The situation has made me even more loyal to the brand.

Customer Service
Product Quality
Return Claim MadeYes
Sizing True to size
See all answers

Sonbul

SonbulGreater Melbourne (Outer), VIC

  • 2 reviews

Horrible quality of shoes and customer service

published
Return Claim MadeYes
Fet91

Fet91Goulburn Valley, VIC

  • 9 reviews

The quickest delivery out there!

published

This is my second review of Jo Mercer. I have worked in car sales for 18months now and would have gone through a pair of shoes each 4-5 months (constantly walking around car yards wears office type shoes out quickly) but I can’t fault the quality of these shoes! Plus the shipping is always amazingly fast!! I live in rural Victoria, purchased 2 x pairs of shoes on Thursday night & they had arrived on Monday morning!! Great store, fantastic shoes & the speediest delivery! Keep up the awesome work (:

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
Kateryna s.

Kateryna s.South East Queensland, QLD

Beautiful shoes, poor quality and customer support

published
Customer Service
Product Quality
Sizing True to size

Stacey Z.

Stacey Z.

  • 2 reviews

Horrible shoes!

published

Nice styles but quality is so horrible. Not only gave me blisters, it literally rubbed the skin off back of my feet even just 10 mins walking. So disappointing and waste of money.

Product Quality
Return Claim MadeNo
Sizing Slightly large

Rakbir chahal

Rakbir chahalSouth Australia

Wasted money

published

Its hurt my toe gave me blister custom service can not help me because i worn them so sad for me I cant wear them more...they should find out any solution if someone physically hurts

Customer Service
Product Quality
Sizing True to size
Product Appearance As advertised
Store LocationHarbour town outlet store Adelaide
See all answers

The reviewer stated that an incentive was offered for this review


Worst customer service

published

Walked in to your QVB store today the store manager was on the phone outside the store for 20 minutes no staff on selling floor a team member came out from the back no eye contact no acknowledgement did not even ask if we needed help left the selling floor and went to the back room my sister and myself just walked out

Customer Service
Product Quality
Return Claim MadeNo
Store LocationQVB
See all answers

Jen

Jen

  • 3 reviews
  • 1 like

Fantastic service

published

Shopped at Harbourtown Outlet Adelaide. Shop assistant Frinee was pleasant ,friendly and extremely helpful . Love my new shoes , will definitely return and hope to be served by Frinee again. Thankyou !

Customer Service
Product Quality
Return Claim MadeNo
Sizing Slightly large
Store LocationHarbourtown Adelaide
See all answers

Great shoes, poor customer service

published

The sales assistants did not give the other pair of shoe to try on and was judgemental and rude. I had to wait a long time to even try the one shoe

Customer Service
Product Quality
Sizing True to size
Product Appearance As advertised
Store LocationMelbourne Central
See all answers
Sherri48

Sherri48Victoria

  • 2 reviews

Incorrect advertising

published

Saw a display in the store - sale $99.95. Asked shop assistant if all on the signed table were were 99.95. I was told yes. Found a pair I liked and tried them on- assured again they were 99.95. Advised to have a look around because a second pair was 50% off. After trying on a number of shoes couldnt find anything I liked so decided just to take the boots. Go to pay and get told no actually they are 149.95- no offer to reduce them to the advertised price! I walked out not happy -such a waste of time.

Customer Service
Return Claim MadeNo
Store LocationBayside Frankston

beatrix99

beatrix99Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Always the best

published

Im surprised at all the bad reviews here. Most of my shoes are from Jo Mercer and have lasted me for years! The quality is great and had no issues returning even sale items.

Love the Doncaster store especially. Always great service.

The boots I own are going strong after 3 yrs of constant wear.

Thank you!

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Store LocationDoncaster
See all answers

Great service at Highpoint

published

Great service at Highpoint store.
First stop for shopping for shoes.
Always look for Josephine in store as she knows what I need and very helpful.
Approaching me with a smile ..

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationHighpoint centre
See all answers

Matina

MatinaGreater Melbourne (Metropolitan), VIC

Lovely service lovely shoes!

published

Went into the highpoint store on Sunday the 16th of June, one staff member was looking after two customers at once and managed to help me in between! Had some great informative help from Josephine and after having her reassure me on company policy I was sold on a lovely pair of heels! Thank you, will definitely be returning next time

Customer Service
Product Quality
Store LocationHighpoint jo mercer

Disappointed - shoes were deemed faulty by a Jo Mercer assessor and Jo Mercer refused to replace

published
Customer Service
Product Quality
Sizing True to size
Store LocationJo Mercer Camberwell
See all answers
Fis

FisGippsland, VIC

Online review

published

Great shoes, easy to order online and efficient service . Prompt delivery and have never needed to return an item. The shoes l have purchased have worn well and have looked great.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
Sandy O

Sandy OSydney, NSW

  • 3 reviews

Omgsh SO beautiful ! ! !

published
Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Kathryn

KathrynSkye

  • 6 reviews

Love their shoes!

published

Love their style, and shoes look very well made and presented. I have purchased quite a few different pairs and quality has always been good. Apart from one pair of sandals where the stitching has started to come undone. Also the sizing can be a bit irregular as I have a pair of boots in a size 40 and then sandals in a size 39. Prices are a bit high but they are quality leather so that is to be expected.

Customer Service
Product Quality
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Store LocationFrankston
See all answers

Deb

DebNorth Queensland, QLD

Love their shoes

published

I love Jo Mercer shoes. I can’t wear too high a heal so being able to shop by heal height really helps. Most of my current shoe collection toon is from Jo Mercer.

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Cpisani

Cpisani

  • 2 reviews
  • 1 like

Love shoes

published

I try not to go past a store but can’t resist. And undoubtedly will walk out with a purchase. The shoes are beautiful leather and have a European look. My wardrobe consists mainly of Jo Mercer !

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationRundle Mall SA
See all answers

Love Jo Mercer Shoes

published

We don't have a Jo Mercer Store in New Zealand so all my shoes are purchased online.
Always have a great range which is updated frequently. Would buy their shoes anyway as I love them but it certainly makes it more appealing that they always have great promotions/discounts available.
Majority of my footwear is all from Jo Mercer these days. I purchased my favorite ankle boots from here two years ago and I still wear them all the time and get comments on them.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Page 1 of 6

Questions & Answers

Jeanbean

Jeanbeanasked

Hi there,

I sent an email through to customer service a while back but i never got a response or even an acknowledgement. I followed up with a post on the Jo Mercer Facebook page but there has been no response either.

Here's said email, copied and pasted for your convenience:

I recently became aware that some small leather goods sold globally eg. Handbags, footwear etc. could have been made from dog leather.

Every year, the global leather industry slaughters more than a billion animals. Most of the leather in the Industry comes from India, China, and other countries that either have no animal welfare laws or have laws that go largely or completely unenforced. In China, the world's largest leather exporter, an estimated 2 million cats and dogs are killed there annually for their skins.

How do you condone this industry? Can you prove that your products are not made with dog/cat leather?

On the most recent pair of boots that I purchased from Jo Mercer, there is no indication of what type of leather it is made from. Considering the fact that your products are largely made in China, I would like to know what Jo Mercer has to say regarding using dog leather in their goods.

I think consumers deserve the right to know what their products are made from so they can make an informed choice.

I look forward to a response from your team. Thank you!

No answers

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