- received dirty warn shoes
- dirty sole
- food stain like in the inside of the shoe
- no wrapping around the silver
- system generated responses with no remorse
- paid $189 received a refund of $150 and no shoes to wear to a wedding

recently bought the slip on shoes, went for a walk in them just once and realised they are not possible to walk in, they were just constantly falling off my feet, tripped a few times. It was really frustrating, tiring and unsafe experience. Obviously it is a design fault. When I went back to the store (in Westfield, Carindale) trying to return/replace... anything really... had been told that cannot help me. At all. Well. That’s the way to keep the customers happy! Had to throw the shoes away...

I bought a pair of wedges and on my second wear the strap pulled out. I went back to the store and they said they won't give me a new pair, they will repair them. After 2 weeks "in repair" I finally got my shoes back - complete with obvious glue where they were fixed. For expensive shoes I am not happy and would not recommend their product.

The shoes are stunning, but they are not comfortable. I have a pair of block heels and sandals from the brand. I love the look of the shoes, but after several wears, I still get painful blisters on my toes and ball of my foot. I have narrow feet and most shoe brands fit well or would be too big on me. Jo Mercer is the only brand that has managed to make my feet hurt so much. :/

I bought a pair of leather flats. The leather started coming off within days. The manager of the store at qbv was unhelpful and rude. They told me they don't guarantee quality on use!! It's been only 3 weeks since I bought them and they look like I've had them for years. I only wore them at the office where there's mainly carpet...

Love all the shoes ,, great fit and very comfortable.. Fast shipping and great communication ... Good work
Love'em so much I have brought 3 pairs in 2 weeks .. and sure i will be buying more

I feel like I have to defend Jo Mercer a little with my personal experience - easy ordering online, quick delivery (despite Victoria being the middle of their lockdown), and even with an exchange on my size they came in great condition both times. Obviously can't make comment on how they feel as they only just arrived, but all feels good so far.

Love this shoe store ,wide range of beautiful shoes and I shop here all the time but I’ve been disappointed by the product they are useing in the bottom of some of the sanders. Like a hard natural resin looking surface which is extremely slippery and dangerous . A leather bottom on sanders is a better option . Untill they correct this problem then I can’t buy from this store . Must say they have beautiful designs and styles , classics , classy , but the quality of some of the sanders is awful . Please please get this mended so I can co to urs to ship at your store.✨

A $450 over the knee boots in my usual size 38 caused a medical acute flare of my bunions which was diagnosed by my GP (I didn’t know I had bunion until I wore these boots) and I have been in so much pain all week because of the trauma and damage to my feet. Customer Care - Nioami was unhelpful and didn’t offer me anything. She stated that shoes cause discomfort and to put discomfort in the same category as my experience was insulting.

My online order never arrived, so my dispute is really with Australia Post as it was definitely dispatched. However I contacted Jo Mercer asking for help/advice as Australia Post weren't responding. I was basically told it wasn't their problem and, I quote to "Have a nice day". Hard pass. I wasn't looking for replacement shoes or a refund - just some help. There are hardworking retailers out there who deserve my money - this lot don't. How different this review would have been had the customer service experience been different.

I bought the most beautiful black leather flats but they hurt my feet. It’s not too small but the suede leather is hard and hurt my feet at the top of my toes. I tried every possible option but the blisters keep on coming. Don’t want to give up yet because I love the style. HELP!!

The packaging is terrible making the product feel inferior - which is dissappointing given it is a present for my partner.
It is not a postal issue as it left the warehouse in this condition with repairs evident (sticky tape).
Your employees need to be trained to properly package and care for your product.

I wasn't even greeted but being told to use hand sanitizer as soon as I entered the CVB store. I felt like I wasn't treated properly as a customer but felt like being pushed to go out. I understand the whole covid situation but staff wasn't at all friendly. I was looking for size 37 but was given with size 36. what's the point bringing different size. she could have brought different colour but same required size. Anyhow don't wanna shop in Jo mercer anymore.

I ordered 2 pairs online and they sent me a 36 not a 38. They sent the wrong size, I asked for the right size which they didn't have so I asked for a refund. They have told me it wasn't their mistake and that they will refund me as 'goodwill'! No you will refund me as you have not been able to supply them as ordered.

Customer service is also very unresponsive. Will never buy from them again, either instore or online. The worst.

Don’t order anything online, it will take months before you see it and I’m between your wait period you will never hear a word on where on earth your order is. Worst online experience ever!

I wanted to buy a couple of pairs online but thought I needed to go in-store to try the fit and see the shoes in person
Service was very poor no-one was there for assistance, the salesperson was too busy chatting and reading at the counter.
I came back in the afternoon and had a different unfriendly salesperson. Worst experience and I will not buy from them again.

I ordered a pair of shoes and after almost a week I had not even received a confirmation. I had to chase it up and finally got in touch with someone via email. I was disappointed to find out that the shoes I had purchased were not even in stock. I was offered no compensation for the inconvenience. They refunded me for the shoes however they did not refund me for the postage fee I had to pay. I have still not been refunded or heard anything further.

I bought 2 pairs of the fierce ankle books during a sale and unfortunately they are so uncomfortable they make my feet ache . My feet are burning within a few hours of wearing them. Such a waste of money