John Cootes Online

On line store is fantastic, great prices! – Great range of products and good customer service. On line web site easy to navigate and lots of options on how to pay for product.

Lounge Suite – We purchased a LEATHER LOUNGE suite from John Coote Furniture at their closing down sale and we understood the limited warranty due to the nature of the sale but what we didn't expect was that the product sold as GENUINE LEATHER was in fact a vinyl material which in short time (18 months) began to split and tear exposing the material. We engaged a… Read more

repairer of repute to quote for a repair and he simply laughed at our request suggesting he would not waste the money rectifying a vinyl lounge. We have learned a lesson but wish to suggest to anybody in the market to have an expert guarantee that the material is as stated.

Worse lounge suite i have ever brought – My lounge suite is shocking, falling apart the recycliner chairs dont stay recyclined..and still under warranty but i cannot get in touch with anyone from john cootes..is thea anyone i can talk to or ring

Great customer service – Just like to thank the Salesman at John Cootes for his help and great customer service .And the store Manager for his professional advice and help too ! Not always easy to find friendly and helpful customer service these days, have to say I found it at John Cootes Campbelltown.Keep up the great work. Regards Adi.

The Bianca Bed really is perfect! Solid framing to ensure it lasts a long time, beautifully finished – I made the purchase in-store at Rutherford and the staff was so friendly and helpful! It onlt took about 2 weeks for pick up and for me to finish off any payments and it was all so worth it! I've had the Bianca Bed frame for about a month now and everytime I walk into the bedroom, it's surreal.  Show reply

Great – Very happy with my purchase and with the delivery staff was amazing and very helpful with everything i love my furniture  Show reply

Dont let them fob you off – They will try to tell you that they cant do anything to help you because they are closing down. NOT TRUE! While they are still selling and delivering products, they still have obligations under the Consumer laws. I got that advice straight from Fair trading. if you issues with them you need to act NOW, so they dont close their doors and skip… Read more

out on their obligations -- like they seem to have done for a long time now, according to all these reviews about service and quality

Would rate them zero stars if that option was available.

So terrible staffs! – The delivery processing team office staff so rude! she talked like very angry and seemed to fight with someone..............so bad...... that’s why the john cootes furniture closedown......

Byron Corner Chaise + Ottoman Terrible quality!!! – Byron Corner Chaise + Ottoman Terrible product for $1900 product piles badly and only had it for 7 months and every little bit of fluff sticks to it and cannot vacuum off no matter how hard we try! Will never buy anthing from John Cootes Furniture thats for sure !!! Very rude customer service over the phone also!!!

Terrible quality and customer service – Bought a 7 piece dining suite and was told there would be some assembling, which was fine. Then when I started putting it together 3 of the chairs we’re fine the other 3 the holes were screwed in the wrong place so we’re unable to put them up. Rang up the after care number about 4 separate times on a Friday and no answer, had to wait until the… Read more

Monday, finally got through and they sent someone out on the Thursday. On Thursday when he came he gave us 3 new chairs which he said he checked to see if the holes were in the right place, they were not on one of him but he’d already left so I had to ring yet again and the lady was so rude talking over me! Now once again I have to wait until Monday for someone to come and give us another chair, hopefully it’s right next time! I wish I had have read the reviews first and saved me all this hassle as I would not have gone there at all. I would never recommend John Cootes furniture to anyone!!

Disgusting customer service and quality – Purchased a lounge 18 months ago. Had to be repaired within 3 months as stitching started to come undone. Parts of the lounge have been sent back for repair 3 times since where the lounge piece will be gone for 5 weeks, current back piece of lounge still gone at the moment and we’re at 4 weeks. Only offer 12 months warranty which proves they… Read more

don’t even believe their furniture will last. I would never ever buy from this place again and I wish I had read these reviews earlier as now I’m stuck with a lounge I paid thousands for and it’s ready for council pickup. Fantastic furniture has better quality.

Bad service – We buy a dining table and lounge from Johncootes furniture 23rd of December 2017 . They send the damaged items and I contact the customer service and store manager until December 2017 to july 2018, they don’t want to fix it or replace it.

Flat pack...really?? – Recently purchased a buffet from John Cootes. Was told at time of purchase it would come assembled all bar the legs. After waiting 3 weeks for it arrive, it is brought out in a flat pack, if I wanted to assemble it myself, I would've gone to IKEA! So now here I am staring at the instructions which are confusing and involve atleast 90 screws. All… Read more

that was said "oh yeah, it came as a flat pack"

To say I am unhappy is an understatement.

Will I shop at John Cootes again..no.

Will I recommend it to anyone also no...unless they love being told one thing and having to do another.

Now to add insult to injury not all the equipment required is in the box. Bravo John Cootes!!!

Faulty lounge – I can not believe how you can buy a lounge and it be Faulty in the first 2 weeks, wait 4 months for it to be repaired only for it to be faulty again with In 3 weeks of getting it back, I have received no help and still waiting 6 weeks for this to be picked up and repaired again. I have asked to be the number to call, still calls my husband and then the drivers just drive off, I will never buy from you again.

Not so good – I purchased a tulip - SDR 1005-f. 2RR & a tulip - SDR 1005f 3RR & a tulip - SDR 1005f electric lift recliner fabric. All in Dk Grey 8730 on 21/1/2018. Was told due date 31/5/2018. Didn’t come, then told 22/6/2018 Didn’t come, now told 31/7/2018. You have all the money not happy.

Montana Sofa bed – Neither advertised Monday 25 June 10.30 am for $599.00 Yes I have photo Time stamped Two hours later when I had thought about it they had it advertised for $699.30 When I queried the price difference I was told because everything was 30% off . Wow what a bargain

Worst customer Service after sales – Do not buy from John Cootes, I bought a sofa and I was told each leg need a screw with LKey but when delivered requires me to 84. When called store back n forward between customer service line and store No one want to take responsibility. WILL NEVER RECOMMEND to buy from them as they highly irresponsible and rude bunch of people. Never ever consider them does not matter how much cheep or attractive the offer is.....

Terrible rude staff and mini cheap furniture – The size of the furniture is miniature! The staff are brain dead and rude with bad attitudes. They don't know their own return policy. John Cootes furniture all round terrible. Never ever buy from here unless you want crappy furniture and to be treated with contempt by awful staff members who don't know anything.

Terrible customer service – Hi, what a terrible experience the first time ever with John cootes furniture. I bought a Townsville bed room suite end of May 2018 and picked up from the store because the delivery charge was $75 for a ten minutes drive. After getting that I opened all the boxes very carefully and found out few defects on the dresser mirror, bed head around the… Read more

bed. I took all the pictures and send them in email then I contacted the customer service and she sorted out with me for a swap on next Tuesday between 7-9am driver is going to ring me about the time of delivery. As they only can deliver Tuesday and Friday on the Campbelltown area which is understandable. Me and my wife both took day off that day and wake up early in the morning unscrew the bed and waiting for the driver to give me a call.

Time is now 10:30am no one rang, I rang customer service they apologise and put me on hold saying contacting the driver. After couple of minutes she says she couldn't reach the driver, but she will give me a call as soon as she can get a contact with the driver. Time is now 12:30pm no one rang, I rang them again the same lady ([name removed]) picked up and say I was going to ring you, the driver can't go to place today. How easy was for her to say this and we wasted all our day for the delivery which didn't turn up. Then I asked them for refund saying not happy with the product and on and on and on. Then after 30mins of conversation she convinced me reschedule the delivery next Tuesday and I told her just make sure they deliver it between 7-9:30 in the morning we will have to got to work after that, as we can't take any more days off. Everything was good till this morning the driver rang me about 8:11am in the morning saying delivery time would be between 9am-12pm today. I requested him if he can do by 9:30am, he said "NO" it's going to be after that. Then he suggested me to ring up the customer service to reschedule. I rang exactly 9:01am another Lady picked up name ([name removed]) and I explained everything from day one. Instead of saying sorry or offering us anything after all this happened, she was saying, for the delivery you have to organise someone to stay at home but she's not happy to compromise anything. I was been telling her I wasted my whole day and they need to do something about it. She's still saying that's how it is in a very bad manner and was very rude. After 5mins of argument she said that to me, I am not trying to understand anything and she is not interested to talk to me anymore. She will get the other lady to call me back to resolve the matter and hang up without any ending conversation. Then I didn't get any phone call from anyone. How rude this people are? Then I contacted the Campbelltown store where I got it from, I explained everything to her, she said to talk to the store incharge on Thursday while he's in the store. After this I am not going back to John Cootes furniture anymore.

Absolutely Heart Breaking - BUYER BEWARE – Take a seat and get a cup off coffee. This will take some time to read. If I could leave 0 Stars - I would My husband and I purchased $4300.00 worth of furniture - A bedroom suite & a lounge suite from the Warners Bay Store with a 6 week delivery time frame which was fine. PAYING THE BALANCE - I went in with $3800.00 cash at 4:45pm. They… Read more

close at 5:30pm. I was told that they had already closed the tills for the day and they could email me a receipt tomorrow - who honestly gives a complete stranger $3800 cash and just accepts they will send a receipt. When I said that I was not happy with that they hand wrote me a receipt on a paper receipt book. The receipt had no official stamp or ABN - It looked as though I could have written it myself, so naturally when paying $3800.00 in cash I was not satisfied. With a frustrated husband waiting in the car for over 20 minutes for something that should have taken 5 minutes, I ask for my money back and tell them I will come another day at a more suitable time. They then turn the computer back on and give me an official receipt. This took 3 people and over 30 minutes to sort this out.

THE BEDROOM SUITE - I called a few weeks later and asked for if I could possibly get an earlier delivery as hubby had taken away our old bed in anticipation of the new bedroom suite arriving. The person who organising the delivery was happy to oblige my request, however our lounge would be delayed and that was fine.

The bedroom suite arrives on time and without a problem. The drivers from Sydney were pleasant and on time. I will say - the mirrors are rubbish and are not a true mirror. I can live with it though as we got a red hot deal.

THE LOUNGE IS ANOTHER STORY (The Byron) - The lounge was due for delivery on 2 June 2018 (only a few days ago) - here is where it begins - I do not receive any calls to arrange delivery leading up to this date as I have been told I would, so I called. I was told the lounge was not in the country!!! OK!!! so what do we do?? The person said she would look into it and get back to me and if not it would be her manager. I hear nothing!! I call again and am told it is actually in the county but I wont be able to have it until the Tuesday after the promised date. OK, no worries we can go with that. Along comes Tuesday and nothing!! Absolutely nothing!! I call and speak to the Manager who tells me I wont see the lounge today as promised. I advise him if its not in my house by close of business I want my money back (Id read all these reviews by now and was starting to worry I would never see my lounge). He gets back to me and tells me he can have it to me Thursday. So we go ahead. On Wednesday I call and double check we are good to go. I am assured we are and that I will receive a phone call 1 hour before delivery. Thursday comes and at lunch time, no call. I call and triple check. I am told that I will get a call just after 1pm as my lounge was still on the dock. 3:10pm and nothing. I call again and the manager assures me it coming today and that he wouldn't let me down. The lounge arrives before 4pm. The delivery drivers are lovely and bring the lounge in. Before we let them leave we inspect the lounge. We note that there is no card for the warranty for the $199 that we paid for scotch guarding (that the manager advised he did himself with a can), a set of legs are missing, the base of the ottoman in torn and has a stain. Not to mention the shear poorly put together lounge. We note all of this on the delivery docket and have the driver sign it. WE CALL AGAIN AND GET THE MANAGER - I get the run around so hubby gets on the phone as he is over getting lied to. Hubby does get quiet fired up and the manager hangs up. The manager rings me back and accuses us off lying, that he packed the legs himself, but agrees the driver said they were not there. He also asks what type of people my husband and I are as we are angry - OF COURSE WE ARE - we have been lied to so many times and the entire process has been an emotional roller coaster. I go over the issues and finally tell him to come and take it away and give me my money back. He tells me he cant and I have to go through customer service. The lounge has literally been in my house less than 15 minutes. I finally get agreement that he will get me some legs and I will come and pick them up - he did say he would go out of his way on his personal time and drop them off to me. Glad I did not accept that offer because when I arrived, he had put the wrong legs out anyway.

So whats the outcome. I have a 2 piece corner lounge that does not join together (not clips to join it), that I do not believe was scotch guarded (as I paid for), that has a torn & stained ottoman. I have a bedroom suite that has a strange mirror but looks ok. Im not going to take this any further, because its frankly a waste of my time as nothing will happen. We were treated like rubbish, lied to and mislead numerous times after my money was taken from us. The majority of the staff are horrible and exceptionally rude. They seem to back each other up on the lies. I honestly do not know how they sleep at night knowing the are robbing people blind. Customer service is a tough job and if you cant do it properly then please don't.

PLEASE DO NOT GIVE THIS COMPANY YOUR MONEY... THEY DO NOT CARE... THE QUALITY IS POOR and THE SERVICE IS DISGUSTING..

(I do know all of there names and have written them down - but it seems they are removed before publishing).

Just bad – In store sales person was not very pleasant was rule when it came to the items been delivered told me that was my problem put wrong date for delivery to store got the items on 30/6/2018 one item was damaged now have to get item fixed. Will not work with me only on there time will not be buying anymore furniture from John cootes.

Ridiculous delivery times! Not Happy!!! – We made a visit to our local John Cootes Furniture store ( Warners Bay) & purchased a Dining Suite and a Lounge Suite when there was an active promotion in December 2017. We were quoted 3 months wait for the lounge suite. We agreed and purchased on that notion. It is now 6 months later, and still no lounge suite! We have had to chase them on a few… Read more

occasions ( they havent bothered to make the effort to contact us) only to be told different dates each time.

I strongly suggest that if you need to place an order for furniture you want, do not buy it from John Cootes Furniture!!!

Absolute rubbish – Bought a $3000 modular lounge 18 months ago. Was being repaired after a few months as the backs of the lounges were loose and the stitching coming undone. So far it has been repaired 3 times and now big staples are hanging out of the fabric where it had been repaired making it dangerous and unsafe for my toddler. Emailed customer service to… Read more

explain but was told as the lounge was purchased 18 months ago it is out of warranty but wouldn’t tell me how much warrranty it actually came with. The lounge is literally falling apart.

Missing furniture. Greta – In store shopping. Will never shop here or recommend anyone buying anything from John Cootes. Payed up front for furniture $8,500 still waiting. Been told the furniture isn’t even on the docks yet not even in the country. How can they sell furniture that they don’t have. I am totally disgusted.

Very unprofessional staff – Bought a Byron corner chaise+ottoman down in rutherford store. The salesperson in store at that time gave us a really good customer service, finalised everything for delivery. The delivery was scheduled on 02.03.2018. The goods were delivered on the said date but upon opening the plastic wrap, to our dismay the dust cover of ottoman is ripped.… Read more

So we called the store on the day but to no avail. We just left a voice mail regarding the issue hoping that someone will give us a call back. Days passed and yet there’s still no response from the said call. We then decided to walk in store only to be turned down and be given a calling card to call the customer service.

The next day, we called the customer service and spoke to “summer” regarding the problem, she then booked a schedule for them to come to my place to fix it. The day comes, no one turned up. I followed up again and spoke to the same lady only to be told that the guy that supposed to come resigned and she is still looking for someone to do the job. I did say, thats ok so long as it gets fixed. We ended the phone call with a promise that it will be put on priority list. So another phone call received after two weeks from a mobile number asking if i am home and he was from john cootes and wanting to come to my place at that particular time to fix the ottoman. I declined as i was at work and theres not enough notice given to us and then arranged another schedule for next week on our days off being friday. The day came and of course! No one turned up. Next day another phone call received booking us for the 10th and i did say that we will only be home until 11am as we are also working. Yesterday was the said day 10.05.18. No one came. I have received missed call from a mobile number whilst at work at around 2pm. I knew it was the guy again from john cootes. And today, i received a phone call from customer service telling me that their handyman was calling yesterday and he cant find our address. My response to that is to not worry about it as i had enough.

Even when you ask for assistance for replacement of faulty parts they don’t come through – So bought a lounge suit needed to go to local hardware store to get a replacement bolt for the feet had to hack sore the groves as you cannot buy parts there was a rip in the underlining of one piece and a couple of the feet were cracked. Long story short they rang after a couple of months and several phone calls said will have in a couple of… Read more

weeks and I agreed not to worry about the tiny rip. Purchased in early jan no parts received no follow up phone call bad customer service company sux will never purchase from again or recommend knowing my luck they have voided my warranty and the lounge is not durable for a family it is all plastic feet and not worth they asking price especially when they cannot cut the screws properly

Terrible customer service – Rude staff at Customer Service team. Trying to get my replacement furniture and am given different information from day to day. Promised delivery that didn’t happen. They’re refusing to refund but can’t replace items till April! Refused to send me an email explaining they’re reasons. Would not recommend. Only saving grace is the wonderful… Read more

person who sold me the furniture and their Facebook team. Seriously the person on Facebook team had been most helpful and have helped me the most

Update 23/3 - after getting the Facebook team to chase up customer service for 3 days, I got a voicemail message from the store saying my replacement ottoman will now arrive in May!!!

This keeps getting worser. I hope other JC shops are not like the Fyshwick store.

Total rubbish less than 2 years and its fit for the kerbside cleanup – I purchased instore 2 recliners and 3 seat suite. Recliner 1 broke within a month replaced under warranty recliner 2 broke within a year no warranty. The supposed leather deteriorated within 2 years and 3 out of 4 recliners are broken

Horrible experience, looks like factory second item – I have bought Viscount 5 Piece Queen Bedroom Suite a month ago, after many tries on phone, on website, one john cootes person came at home to check the items, replace one faulty bedside, did some paint work and left. New bedside's one drawer outer surface was not good so he replaced with one old bedside's drawer, new bedside has one old drawer and… Read more

one new because of that they are not align, shown to the person and asked him to take both bedsides and send us new bedside but he didn't listen him and left the home. Dresser top surface has swollen bubble, whole sets look like factory second. I am really disappointed. I will never buy from this store.