Johnny's Furniture
Verified645 reviews
Nice staff, awful products – The staff were lovely and very helpful but the couch we purchased is awful. Within 1 week of having the couch spots on the couch had already sunk and we could feel the springs. We have now had the couch for a year and it's completely disfigured, sunken and uncomfortable. We tried multiple times to contact johnys furniture in regard to these faults… Read more
and were told to submit our receipt to them so they could look into it, we did this multiple times but would never hear from them and then I would follow up again and they would ask for the receipt again and the same cycle continued. I deeply regret purchasing our couch from johnys furniture and highly recommend NOT buying anything from them.
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IN LIQUIDATION NOW SEE ACA ..Ripped off lied to! – Bought a loungesuite around $5k from Johnny's Furniture Helensvale. Waited 5 months for the order. There were issues immediately with the fabric pilling and feathers from the filling coming through the fabric. Contacted Johnny's who put me onto their extended warranty dept. They said that they would replace all my cushions but it would take 4… Read more
months. I waited but heard nothing after 4 months. Went to contact them but their ph is no longer in service and emails to extended warranty Dept are bouncing back. Now see they went into liquidation but I've paid extra for extended warranty so where to from here?? They would've known this last year when I made original complaint but they chose to lie to me that I'd have all new cushions in 4 months. Feeling ripped off!
Rip off – Dining table sold as solid hardwood is veneered chipboard. I cut the leg down (table ridiculously too tall) Did not get what I paid for. I see they've since gone under, which is nice! I guess there's no warranty. Show details
Reviews with attachments
- +6
Abysmal quality furniture and disgusting customer service – I purchased the Barkley Corner Chaise Lounge from Johnny’s Furniture North Lakes in March 2021, and it was delivered in April 2021. On January 28th, 2022, one of the segments of the couch was sagging so we turned the couch over to see what was happening and we found the wooden frame had completely snapped and had ripped through the lining. Upon… Read more
a closer look, we could see a large knot in the wood where it had snapped. Knots are defects that weaken lumber and should not be used in a structural aspect of furniture. This part of the couch is completely unsafe and unusable. Appalling for a couch that was over $3000 and was only nine months old.
Along with the poor structural quality of the wood, the cushion quality is also despicable for a 9-month-old couch. The foam used throughout the couch has already severely degraded and lost its density, more than what would be considered acceptable for general use at nine months old. Multiple parts of the couch cushions feel as you are falling into the couch rather than sitting on it. Also, the cushioning is no longer filling out the outer fabric along the backrests, and that fabric is beginning to sag and look wrinkled (easily seen in photographs) rather than tight as the couch did when new (see photo attached of the floor model from the store on the day of purchase). Before purchasing this couch, we tried and tested the display model in the North Lakes store, and the cushions were far denser and more supportive than ours are currently, with absolutely no sagging. Considering the amount of foot traffic in a display store and the use that these couches would go through daily, one would assume that these cushions would be far more broken-in and, therefore, would be more deteriorated than what a low usage couch in a two-person home would be after only nine months. The couch is advertised as a 5–8-person couch and Johnny’s Furniture description states “The best times in life are spent with families and friends, so make sure you have enough room for every one of them with our contemporary styled Barkley corner chaise lounge”, which suggests it is built to withstand that many people comfortably and safely. WELL, IT IS NOT.
Just to set the scene for everyone - only myself and my partner (just two people) live in our home. We only recently moved to Brisbane and are from NZ. Since we are in the middle of a pandemic and the borders are closed we have not had anyone over to see or stay in our home. Additionally, we have two lounge areas, and this is one of two couches we own. Considering all this, this couch would not be considered high usage by any stretch of the imagination…..UNLESS you have the imagination of Johnny’s Furniture or Product Insurance Care who have deemed the poor state of this couch (at nine months old) to be an ACCEPTABLE result of general wear and tear…and therefore they are not liable for this.
Now, this gets me to the warranty. As the couch is 9 months old it falls under the mandatory 12-month warranty. However, we also paid for the additional 5-year Warranty. Johnny’s Furniture uses a small third-party insurer called Product Insurance Care (PIC). We only found this out after our purchase as the sales assistant did not mention this at all…maybe this was because she was in a rush to shoo us out the door as she struggled for over 45 minutes to work her computer (she couldn’t remember her passwords) and as it was minutes from close (16:58) we finally were able to pay. In hindsight, this was a major red flag, indicative of what was to come. Johnny’s Furniture has brushed their hands of any type of responsibility and palmed us off onto Product Insurance Care (PIC), completely disregarding the fact it is still under the 12-month warranty. As per Johnny’s Furniture’s request, we contacted PIC and submitted a claim ticket (on the 28th of Jan) containing our concerns and pictures of the couch. A customer service agent from PIC then replied to us offering us either a “store credit for the value of the damage” or to “send out OUR technician to fix any common issues”. Neither of these options was suitable as the broken couch was unusable and neither the structural frame nor cushions of this couch would be able to be quickly and simply fixed with a technician. The customer service representative said he was “not able to make these decisions and would forward my claim to the correct person”. 5 days later (Feb 9th) I received an email from a second person from PIC…this time the “CEO” as per their email signature. The ”CEO” of PIC then continued to argue with me around if the couch had arrived broken and why didn’t I put in a claim for it when it arrived. At no point in any of my emails or initial claim ticket did I once claim it arrived broken. He was simply trying to pass the blame to get PIC out of covering us. After having to explain my situation again, the “CEO” agreed to replace the broken part of the couch however I would need to prove the cushions “have degraded beyond normal measure for the age of the sofa”. Upon sending photographic proof AGAIN I was told…
“You have had the couch for more than 6 months”
and well “when it was delivered to you it was in good working order, otherwise, you would have contacted us sooner and asked for a solution”.
Completely disregarding the absolute proof that the cushions have completely degraded in only 9 months’ time and implying that it is acceptable and appropriate that couch cushions only last for under 6 months. I ABSOLUTELY AND CATEGORICALLY DISPUTE THIS. Under no circumstance should anyone expect to purchase a couch and for the structural frame AND the cushioning to degrade this quickly.
Disgusted by this argument and having had no reply from the “CEO” since the 14th of February I contacted Johnny’s Furniture once again. After sending an email outlining the issues, concerns, and conversations I received a call from the Assistant Store Manager at Johnny’s Furniture North Lakes, requesting I send him photographs and information regarding my concerns (yes, again). After sending this through this member of staff contacted me by phone. The manager stated he would “escalate this matter to head office and get back to us”. He rang back later that afternoon to inform us that “Head office has declined your claim as Product Insurance Care have offered a reasonable solution” regarding a replacement for the broken frame. I questioned him about the fault with the heavily degraded cushions and he stated
“Johnny’s Furniture agrees with Product Insurance Care in that the current state of the degraded cushions is an appropriate condition for a 9-month-old couch” and that “This case is now closed”.
The Johnny’s Furniture website clearly states, “Furniture will last for a long time if it is cared for correctly.” Apparently a “long time” is 6 months and under according to Johnny’s Furniture and the scam that is Product Insurance Care.
So now I am stuck with a sagging couch that looks absolutely terrible and that will continue to degrade and look worse each month. After reading online reviews for this company it is clear to see I am not the only one experiencing these types of problems and receiving no solutions. Their business model is obviously built on one-off customers as the quality of the furniture at Johnny’s Furniture is a joke and the customer service is a bigger joke. And sure the business does not care; they’ve made their money off me and there will always be another poor soul to scam in future. But hopefully, this review can influence at least one person to NOT PURCHASE FROM THIS COMPANY.
Completely unreliable – Dishonest and dodgy is the only words I need to describe this place. My parents ordered a set of dining chairs and paid nearly 900 dollars back in December last year and was told it would arrive in January, just to wait seven months with no proper guarantee that it will ever arrive. We have sent up to seven emails and four phone calls within that… Read more
time span, only to receive a total of three emails that only repeatedly reassured us that it’s on its way and that the delaying of the deliveries is due to high demand. Each staff member that we’ve come in contact with tells us different stories that don’t add up and constantly beat around the bush. It’s honestly such a disappointing company that lacks trustworthiness, communication, and organisation.
Don’t buy from them – Paid deposit told 8weeks 6mths later kept saying it’s delayed they offer a refund we say we will take the refund and now no email response no answer of calls left messages went to the store in narre Warren today to find it shutdown nothing in there! After reviewing reviews I see we are not the only ones over $2000 looks to be lost now Show details
Positive reviews
Great service, great price and fantastic products – This the third time we have bought furniture from johnnys at narre Warren! Good quality furniture and the staff could not be more helpful! This sat 18 may24 ,we were served by [Name Removed] ! He had a lot of knowledge of the mattresses and he’s the reason why we bought one with the Fraser bedroom suite! We were only looking at the bedroom suite… Read more
but he’s product knowledge made all the difference! I hate going in furniture stores and the sales guys know nothing about the various products they sell and lie about delivery times! Johnny’s furniture has always been honest about delivery times and expected delays ect! This is the third major purchase from the NARRE Warren store. We could not be happier with the products and the services received! We have bought the Fraser dining table and bench chairs, the Frasier coffee table and side table and now recently we just bought the bedroom suite and a mattress! I Would definitely recommend this store for their 5 star service and 5 star products.
False advertising – Nice to speak to someone that is so nice and helpful so Thankyou BUT I have an issue with your showrooms as you advertise all these furniture for sale so we buy then to be told about picking furniture up in the CITYor delivered at a cost of $160 ABSOLUTELY DISGUSTING then to be told sorry your furniture won’t be here in the country till about MID… Read more · 2
APRIL YES was told all this AFTER PAYING CASH SO WRONG So I’ve decided to lay a complaint to ACCC about advertising items for SALE but have none in STOCK-false advertising I’m sorry
Buying a mattress – Staff were very helpful and friendly. I purchased a bed and it was all done very efficiently. Still early days but the mattress seems comfortable. It was easy to assemble however I didn't know I needed to wait a couple of days for the mattress to settle after being vacuum sealed Show details
Negative reviews
Thieves of the highest order – They take your money and deliver nothing. DO NOT BUY FROM THIS STORE OR FROM ASHLEY'S FURNITURE (Same company). We ordered $1800 worth of furniture and it was never delivered. 9 months waiting with excuse after excuse. Check out A Current Affair Story herehttps://youtu.be/hZQEQ1CibNE?si=Bb8HJHqmvTkx_mjH
Bad Business – Johnnys Furniture Owner has taking all monies and done a runner we have lost all our money including many others. this should not be allowed surely owners know when things are going bad so either do something about it earlier or sell up but don't take honest hard working customers money and steal it. we have worked very hard for that money and… Read more
[Content Removed] like you steal it. the Government should put laws in place to stop this as more and more businesses are getting away with it. Absolutely discussing behavior. Emile
SCAM! – Took over $1000 from us for a lounge, kept extending delivery date- now they’re closed permanently. No one will answer our calls or emails regarding our order and we’ve since learned they have closed their doors to public with no refunds coming. Show details
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Recent reviews
Not good enough – My daughter has been put off for 3 months waiting for her new lounge everytime excuses now going into liquidation will not give her floor stock or her 2000 dollars back we will now talking to solicitors but would rather take this to today tonight as this has been a nightmare for her. A loss of thousands of dollars with a response if nothing we can… Read more
do. Not acceptable.
Update from social media reviews be aware!!! They are closing down, you will not get your order!! NOT BUY ANY FURNITURE FROM JOHNYS FURNITURE HELENSVALE Lawyers have just sent emails too people waiting on furniture and the company is going into receivership. They are still trading and you will not get your order or a refund for any money paid or deposits. 凸
Beyond a joke – I wish I could give 0 stars. Waited 7 months for a lounge we purchased in full. We have 4 children and sat on camp chairs all this time. Disgusting to know they knew they were taking peoples money and couldn’t provide the products. Now they are liquidating! If your here looking for answers Go into store and take what you have paid for before everything is gone. They can’t do a thing about it. It’s not stealing if you have paid for it.
Horrible – Could not of had a worse experience with a furniture store. We purchase a couch in feb 23 with a 6 week ETA. 6 weeks turned into 7 months all while we watched the exact couch we purchased drop $400 in price. We finally received our couch after 7 months, which was endless emails between us and customer service when the couch did arrive it was… Read more
damaged!! Again to receive a replacement we needed to constantly seek updates as there is no communication from them, it took a further 5 months to receive the replacement couch. You’d think after almost a year we’d be done with the couch saga but NO. When the replacement couch was delivered they delivered 2 of the same piece meaning we didn’t have a full couch just 2 chaise pieces that can’t even be made into a make shift set up. It took us another 4 months of constantly emailing and asking for updates for us to actually receive our useable couch. Unlike some people we were very lucky and were able to get a partial refund but only after demanding one after waiting a year and a half! Johnny’s Furniture is a joke of a business.
Get your money back now. They are closing down – Guys. I am hearing everywhere Johnny is doing a dodgy and going to shut down his business and get bought out. So he will do a Phoenix operation . Take all the money that we paid and not get our furniture. Exactly what happened with MattBlatt and eventually bought out by Kogan. Go into the stores and demand the refund now!
Awful customer service – Have waited nearly 16 weeks for my couches to arrive without any communication even though I have tried calling, emailing and using their online text service only to be met with a text message of a photo of them going into voluntary administration. The customer service has been the worst out of any company I have ever dealt with!! Show details
"Junk Furniture Johnny's: Where Quality Takes a Holiday" – Beware, brave shoppers, for in the land of "Trashy Treasures," where dreams of decor go to die, lies a saga of sofas that sag, chairs that creak, and tables that wobble like they've had one too many red cordials. Prepare to embark on an adventure through the labyrinth of lousy furniture, where every purchase is a leap of faith and every assembly… Read more
instruction feels like a cryptic puzzle from a disgruntled Swedish wizard. So gather 'round, fellow seekers of domestic delights, and let us commiserate over our shared trials in the kingdom of dodgy decor! You've been warned ⚠️.
8 months and waiting – I ordered in October and am still yet to receive my order. Emails go unanswered, phones ring out. I doubt I’ll get my order, or my refund. I’ve reported to ACCC and fair trading, also lodged with my bank. It’s time consuming but if you’re reading this, you’re most likely here for answers or help so I suggest you do the same. I was able to get… Read more
through to Product Insurance Care which is apparently ‘head office’ on [Details Removed] but still no luck with getting my money back.
9 months and counting – Purchased a couch via the online store, now 9 months and counting! Paid in full for the item and still waiting, denied a refund. Reported to ACCC and consumer affairs. Disgraceful customer service. DO NOT RECOMMEND Show details
Hit them where it hurts – My experience with Johnny’s Furniture North Lakes is similar to everyone else, it reeks of a business that is about to go broke. It seems they have major cash flow issues and need future orders to fund back orders, hence the reluctance to give refunds also. Hopefully everyone has paid by credit card and will be covered by insurance in the event of… Read more
foreclosure. I recently received a full refund only after going to the store and demanding a full refund from the manager back to the card which I purchased the item. The manager refused stating that Head Office IT department had blocked refunds on their payment machine. So I stood outside the store and advised prospective customers to read reviews and watch A Current Affair from 10th May. All of a sudden the manager was able to contact head office and I received a full refund within 30 minutes and it was a Saturday morning. They didn’t want anyone interfering with their clearance sale.
I suggest everyone takes this action ASAP. If you sit there waiting for a return phone call or information from Johnny’s Furniture or Product Insurance Care that is not a mistruth you will be waiting forever. It’s time to get on the front foot and be proactive. Remember it is your money.
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Terrible experience and think we have lost our money – We purchased a few items from Johnnys and were told an 8 week waiting time. We allowed extra time as we do know that sometimes the wait gets pushed out. We were thinking realistically 12 or so weeks. After multiple phone calls and the order getting pushed back every time we call it will be 6 months (if it even does arrive then, we are still… Read more
waiting!) since we first ordered to when we get our furniture. If we had know the wait would be this excessive we would have ordered from else where.
Second to this when trying to contact Johnnys Northlakes it can take DAYS to get a hold of them. We have sometimes called several times in a matter of hours and can never get a hold of them and never get a return phone call.
Also when buying be aware that even if they drag your wait time out 6 months you’re still not entitled to a refund they will still keep your deposit. You would think that poor service on their end would at least warrant them giving you your money back but you’re quite literally trapped as soon as you purchase from them.
We are realistic when purchasing goods because we know things can happen and we know people are busy and we won’t always get ahold of them instantly. But this experience with Johnny has been an absolute joke I’d never recommend them or purchase from them again.
DON'T BE SEDUCED BY THE $$ – Clearance sale Dandenong Sth on Saturday 25th May 2024. Delightful David reduced the price on a sofa I loved so purchased the floorstock then & there after speaking with the delivery driver (Dave) who offered to deliver it that same day. Dave phoned when loading his truck at 2:17pm asking if anyone would be avail to help unload. He said he'd call… Read more
again when nearby. The delivery never turned up. The driver is not answering texts or calls. No Johnny's Furniture stores phones are connected. I smell cut & run with everyone's money from their huge clearance sale on the weekend. How can they live with themselves !!
Exposed on national TV for shoddy customer service, buyer beware – We did originally leave a 5 star review but have since changed this to a 1 star as this has been a total saga, the customer service for this store in none existent - we asked numerous times to escalate our complaints to the area manager (whom they would not give an email for or a name) They have since been featured on TV for shoddy experiences… Read more
like ours. We attended the North Lakes store in Sept 2023 and made a significant order - all paid for in full. We explained numerous times it was for a new home that was not going to be ready until Mar 24 at the earliest so do not process the order until Jan - they contacted us in Dec pestering us to take delivery as they had not obligated this promise and ordered the items straight away, conveniently no notes were on the account even though the sales assistant who sold us the items was the one now asking us to take delivery. After many, many complaints and Johnny's agreed to keep the items in the warehouse however a few weeks later they emailed us to tell us their warehouse was closing (??) and we needed to take delivery. They also tried to charge us an extra delivery fee for an item that still has not come in and will not be delivered until June even thou the delay was on them! We had to put the items in storage at $500 no apology no nothing, now we are still waiting for the delayed lounge, the date keeps changing and all they can give us is a month not a date. Radio silence seeing how they have had our money for 9 months! We requested a refund they refused which is actually illegal. Just a shambles, not the first customers to have this exact experience, my advice go elsewhere, how these people are still in business is beyond me. Disgusting. They issued a blanket "apology" after the exposure on TV yet zero accountability or details on how they will do better.
7 month wait and still no lounge – I Ordered a lounge Oct 2023. 7 months on and still waiting. Was originally told a 3 month wait, latest eta end of June 2024. Every time I’ve called they’ve told me to expect it the following month. They delivered part of the lounge, but still waiting for the chase. The part delivery caused the interest free repayments to kick in. I recently went… Read more
into the Bundall store, sat on the display lounge that I had ordered, said that I like it and asked how long the wait time is for one of these. They obviously didn’t recognize me as it has been so long since I placed an order for the exact same lounge.
The staff member proceeded to tell me a 3 month wait. I handed her my receipt from 7 months ago and asked her to look into this one for me. She proceeded with wow 7 months, that’s disgusting! I said yeah and you’re still telling customers a 3 month wait. She apologized, handed the receipt back to me and said she doesn’t know what to do.
During the 7 month wait I’ve been told wharf strikes, Johny himself had passed away but that’s no longer an issue, they could see a PO had been raised which means it is in transit. Something tells me I’m not going to receive the full lounge unless I get a hold of the floor stock.
I’ve had enough of this waiting and the excuses. I do not recommend Johny’s Furniture.
Worst furniture experience I have ever encountered – If I could give 0 stars I would, Johnny's Furniture is an absolute scam of a company. We had the wooden back support in our lounge snap after only 4 months of owning the lounge. We have now had to submit a complaint via Fair Trading as Johnny's Furniture/Product Insurance Care have CLAIMED it was broken due to excessive force - no reports, no… Read more
expert statement, nothing was provided to prove this. Poor quality product, EXTREMELY poor customer service, and we would NEVER shop here again. Stay far, far, FAR away from this scam of a company.
Don’t shop with the company! – DON’T SHOP HERE! BEWARE! They won’t send you what you ordered or refund! I ordered a chaise lounge on the 8th of NOVEMBER and the ETA continues to be pushed back with no updates from the company, it is now MAY. After 6 months of waiting, I requested a refund due to the unreasonable wait time was initially told I would get one. They then back… Read more
peddled and stated they don’t give refunds for pre orders when this was not mentioned on the site anywhere. I doubt I will ever see my money or the couch I bought.
Do not buy anything there; it's totally frustrating – On January 6th, I purchased a sofa at the Gold Coast store. Every time I inquire about the delivery date, they keep saying "next month." More than 20 weeks has gone, I'm frustrated and considering legal action, so I need a resolution immediately. Show details
Bad company – Don’t wast your money! Please check google reviews before payment, if they don’t have any thing in stock, you gonna waiting long long long time and you never get it.
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Hi There, We are very sorry to hear that you… Read more (+3 replies)