Johns Lyng Insurance Builders

We were pleased with the attention to detail of Repair of Heritage building (Burwood NSW Uniting Church) damaged by fire. Trades persons were knowledgeable and the head contractor kept us informed of timetable amendments as some trades were difficult to source.

Don't arrange a time to come and inspect the property, just arrive and ask to check, no management of paperwork, they loose it and Ask again to check the property

All aspects done well - Excellent Communications, workmanship & clean up - Highly recommended.

My project manager AA was fantastic. He was very communicative, responded to calls and emails promptly. The contractor they used to fix my ceiling damage was also excellent.

I found all attending tradies/team to be polite, punctual, co-operative

Kristen (Desktop Supervisor) constantly kept us updated and liaised with our insurance company and informed us of any necessary information we required which alleviated a lot of stress. George and the repairers were professional and their excellence to detail was brilliant. Very Happy!!

Found they kept in touch thru they process and the tradesman did a good job

JL came and reviewed the issues fairly quickly. They assigned our job to a contractor who was just amazing! Courteous, timely, came when they said they would, tidy during the repairs, clean up afterwards. As roofing contractors - they were fantastic!

The painting and repairs to our unit were carried out as expected and efficiently, once the insurance company confirmed the repairs.

Great customer service, regular updates to progress Job was completed in no time at all

Flood damage march 2022, 8 weeks for building report to be done, after being told a week, call after call nothing but silence. Had no drinking water in the house for 17 weeks, not a care in the world for them, waiting for them to repair my roof, that was over a month ago, still nothing, if i could go no review stars i would, STAY AWAY FROM THESE PEOPLE,

unprofessional and take forever to do something. You have to find the exact person for an update. I am going to avoid any insurers who do not offer any alternative to john Lyng.

They were our insurers nominated contractor.
After untold dealings with them that dragged on and on and on we decided to park our considerable amount of dollars with a (professional) company.
There appears to be a lot of dead wood within this organisation.
Read the reviews.
Enough said.

“Traumatic”, describes my overall experience with Johns Lyng. It started with poor communications; then followed with delays; downplaying poor workmanship; supporting the use of a tradesperson who is not a licensed tiler to fix tiling problems; and more recently, submitting to my insurer, photos taken of a bathtub after it was damaged during renovations, describing them as showing its original condition; and then their representative saying that when a bath repair person was here, he also was here, when he was not.

At their request, I submi...

House was flooded with sewerage on 5/3/22 have done nothing but ring and try and get answers. No one bothers to ring back, not kept in loop. Have assets finally come out in MAY and still know nothing!!! Ombudsman is next to be contacted!!!!!I have been very patient!