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Johns Lyng Insurance Builders

Johns Lyng Insurance Builders

3.5 from 121 reviews

See the Best Home Renovators in 2019 as rated by Australians on ProductReview.com.au.


Professional work

The work the boys did was a professional job, well finished and seamless. They communicated well to notify me as to when they would be coming and fitted in well with my work hours.

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1 comment
Hi Stephanie, we're pleased to hear your experience was a smooth one. We strive to not only do an excellent job but to do it while keeping the customer well informed throughout, so the team will enjoy hearing that! Thanks for taking the time to share your feedback. All the best - Patrick

Job completed I record time

Once we got the painters onsite, the work only took 1/2 day to complete.
John's Lyng rep was very efficient in organising the tradies but not in returning email. Overall happy with job.

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1 comment
Hi Marie, thanks for your valuable and constructive feedback. We're pleased you're happy with the job and it was completed quickly, but sorry to hear you experienced some communication issues. I'll forward your feedback on to the team so we can continue to improve. All the best - Patrick

Totally inefficient

Because of their inefficient management skills, our variations got lost in the system twice! Holding us up for at least 5 weeks each time. This has pushed us back 3 months from getting back into our home after the flood.

Customer Service
Timeliness
1 comment
Hi Des, sorry to hear about your experience. I've forwarded your feedback on to the team so they can learn from it and continue to making improvements, however if you have any further details you'd like to share about your specific case, please send them to prasmussen@johnslyng.com.au so I can pass along. Many thanks - Patrick

After the attempted burglary

Once I understood the process, everything went very well.
Compliments to Daniel, the 'Make Safe' tradie who turned up on a Saturday night to board up the broken windows and to Nick who organised all the other processes. What a relief!

1 comment
Hi Susan, thanks for taking the time to leave a review online. We're glad we were able to help get things safe and secure for you and restore some normality in what can be a stressful time! All the best - Patrick

The job was done well but the management and communications leading up to the job were poor

The guy organizing the job was rude, I had to constantly follow him up and lots of broken promises. The actual tradies who did the job were courteous and professional.

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1 comment
Hi Adam, thanks for sharing your feedback. I'm sorry to hear about your experience, as that's certainly what we aim for. I'll forward your feedback onto the team and if you'd like to share any more details, please send them to prasmussen@johnslyng.com.au. All the best - Patrick

Earthquake damage fixed 2019 Darwin

Our insurance using Johns Lyng was outstandingly fast and efficient. Nathan our site manager and the contractors were spectacularly friendly and efficient. Clean, prompt and friendly. Online app for updates was great. House looks brand new! 5 stars!

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1 comment
Hi Michael and Nathalie, we're thrilled to hear you were pleased with how everything went and your house is back to its former glory! Your feedback has been forwarded onto Nathan & the team - thanks for sharing & all the best - Patrick

Professional and a pleasure to deal with

- Trades were on time and did what they said they were going to do
- Trades were professional and did a great job
- Communication with JLG was regular and concise.
- Jeremy was great to deal with.

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Hassle free experience

Had great communication and followed up after the tradesmen had left
Efficient and well run organisation
From the start everything was in plain English and was provided with a way to follow the progress of the job
The tradesmen that we’re sent here were excellent as well

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Chimney fire damage fixed!

Very professional and kept us up to date all along. Alistair Penny was an excellent coordinator and answered all my worries. Everything was completed on time before settlement of our home. I would highly recommend Johns Lyng!

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Hail damage repairs

Jonathon and all the tradies that work on my insurance repairs were excellent and kept me in formed on what was happening and all very professional. There safety on the job was excellent. From the time NRMA awarded the repairs to Johnlyng group there was communications every day until the job was finished. I could not say one thing wrong about the team

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Excellent Co-operation

Thank personnel representing: Retorx Services -Building Aust. and Express Builders

for their focused efforts, workmanship and competence with our rectifications.
The refit and correction set right, has allowed us to come up smiling.

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Insurance job review

Johns Lyng Group contacted us within a few days of Youi Ins approving the claim. They were very professional in their dealings with us and once the excess was paid the started to organize the contractor to start the job.Communication from Johns Lyng Group was good except for the format of the on-line link they gave us to use. It wasn't compatible to Windows 10 so after contacting them it was agreed that we had to revert to email communication, which was satisfactory. The building contractor, Chip n Chisel, engaged by Johns Lyng Group was excellent. They kept us informed of work dates and progress of the job and went beyond normal expectations. We are very happy with the outcome of the repairs.

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Excellent in all fields.

Could not hope for better or more professional service, at a time when your company was under pressure because of massive hail damage in my area my two areas of damage were completed without fuss.

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1 comment
Hi M.King, thanks for sharing your feedback - happy to hear you were pleased with the job! All the best - Patrick

Very satisfied

Kept us informed at all times and was always on time. Was very nice and easy to deal with. Communication was fantastic. It was a great first experience for my family.

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1 comment
Hi Claire, thanks for sharing your feedback. We're pleased to hear you and your family found it to be a stress free experience! All the best - Patrick

Excellent customer service

Excellent customer service from everyone involved. From the initial email and subsequent emails to check how things were going and with paperwork for me to sign etc I was kept informed the whole way through until completion of the work required. The assessors, builder and other workers did a very good job to a high standard. I would highly recommend John’s Lyng Group as a result of my experience.

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Job well organised and completed in 8 days. Site left clean.

There is an ongoing problem with the garage door. It often needs three button presses to get it down.
I intend to contact the firm that did the job but can't remember their name. We had same problem at the end of the job and they returned and rectified it. Please supply name and contact.

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Fourteen months of my life wasted waiting for Johns Lyng to DO SOMETHING!

House fire July 9th, 2019. Demolished and site cleared in September '19. Architect draws up plans for replacement house in September '19. All permits issued but one year on - still a bare site. Three changes of management, one major executive so rude I have banned him from the site, poor to non-existent communication with us - they react only to an absolute blow-up by us for action and that is answered with flowers and chocolates - not a building! Be careful, they are repairers, not builders! They have had to employ a builder to (they say!) build our house. I cannot understand why companies like GIO and Suncorp employ these so called 'builders' to do their building work. What of the duty of care of their clients???

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3 comments
please read 2019 as 2018!!!HI Tonia, sorry to hear about your experience. You've provided a lot of helpful detail here, but if you could please email the address of the property in question to prasmussen@johnslyng.com.au I'll escalate the matter and have someone contact you ASAP. Thanks - PatrickHello Patrick, Thankyou for replying. There is no point in having someone contact us - there are plenty of people doing that. I just hope they will all do something! The biggest problem all along has been that they are repairers, not builders, plus their outstanding ability to ignore clients at every stage of the process. Their duty of care is non-existent and they do not communicate even within JL - as the old saying goes - the right hand does not know what the left is doing. This culture will not change overnight, so don't waste your time trying to fix it. For one small example, just in case you don't believe me - JL decided to demolish the burned out old stone house - but the building supervisor/project manager from JL forgot/overlooked organising a demolishing permit from Macedon Council. There was another two weeks delay while this was sorted - and another team of demolishers had to be appointed as the first team were now required elsewhere. This second lot of demolishers were totally dishonest, did a lot of stealing from us - even took the front door - and when asked by JL to take it back, they substituted inferior items, or broke the items they took. Is this painting the picture?? There are many, many, many other examples, most not as minor as this one. So - don't waste your time trying to fix this by having 'someone contact me'. Tonia Todman

I really hope that i never experience this again

Very poor communication and at times conflicting messages from representatives - you need one person who is responsible for communicating. Several inspections were required to identify the damage and plan for rectification works (no wonder insurance premiums are going up! Doing the job several times (inspections etc) only adds unnecessary cost and wastes a lot of my time). Took over six months to rectify the damage - would you be happy with this?

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Job Satisfaction
1 comment
Hi Doug, thanks for your feedback. Clear communication's important and I'm sorry that wasn't the case here. I've forwarded your experience on to the team so we can learn and improve. If you have any other questions or comments, please feel free to contact me directly at prasmussen@johnslyng.com.au. All the best - Patrick

Very professional

This company has been nothing but prompt and professional with two separate items relating to an insurance claim. Great job, minimal disruption and cleaned up afterwards. Really couldn't have asked for better service.

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1 comment
Hi Damien, thanks for sharing your experience and I'm glad you're happy with the work done! All the best - Patrick

How can a family not be back in their home after over a year?

We have seen the emotional rollercoaster our freinds have been through with this builder. Its been over a year of waiting to get back into their home.
I have seen hope as there have been recommittments made by the builder, and despair as those promises have not been fulfiled.
Just get the job done... and I hope others aren't being put through the same.
Its an emotional enough time to deal with a house fire. Works not being delivered in a timely manner is an extra slap to a family already going through this tough time.

Customer Service
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1 comment
Hi Rachel, could you please email your friends' name and the address of the house in question to prasmussen@johnslyng.com.au so I can escalate and have someone contact them ASAP. Thanks - Patrick

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Questions & Answers

Why does it take 5 or so weeks for a variation to be approved ,when the local rep in Townsville had sent it to management so long ago..This is now the second time this has happened in our rebuild ,and is keeping us out of our house unnessaryily,and costing the insurance company 3 months rent..No wonder our premiums will go up
No answers

Hi i had some one access my house alderton 149 almond ave mildura and haven't had a quote or feedback please
1 answer
HI Deidre, thanks for getting in touch with your question. I've had someone look into where things are at with your job, and it's been submitted to the Insurer and is awaiting their response. We'll see what we can do to move things along! Also, as this is a public forum, you might consider removing your address. If you have any follow up questions, please send me an email at prasmussen@johnslyng.com.au Many thanks - Patrick, Johns Lyng Customer Care

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