??!
1 photo
Johns Lyng Insurance Builders

Johns Lyng Insurance Builders

3.7 from 139 reviews

See the Best Home Renovators in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
75
4 star
20
3 star
2
2 star
6
1 star
36

Looks great

published

The work on my repairs looks good & I am happy with the result. The trades people completed work to a high standard and were helpful with any questions I might have had.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
See all answers

lisa

lisaHunter Region, NSW

johns lyng group were professional, friendly and prompt.

published

good communication, clean and thorough, professional and efficient. Easy to deal with a good manner. great customer service and got the job done in a timely manner. Thanks for everything!!

Customer Service
Timeliness
Job Satisfaction
Product Quality
See all answers
1 comment
Johns Lyng Insurance Builders
Patrick R.Johns Lyng Insurance Builders

Hi Lisa, thanks for sharing your feedback. We're happy to hear you were pleased with the experience! All the best - Patrick

our nightmare solved

published

A very professional company and the work was carried out with little fuss. Nothing was to much trouble and the building supervisor was excellent and we would use the company again.

Customer Service
Timeliness
Job Satisfaction
Product Quality
See all answers
1 comment
Johns Lyng Insurance Builders
Patrick R.Johns Lyng Insurance Builders

Hi Charles, we're glad we were able to turn your nightmare around! Thanks for the review and all the best - Patrick

Professional !

published

As yet no heavy rain, so not tested ! But job completed with professional care by competent tradesmen, with no disruption too me, cleaned up and were a respectful of me and my home.

Customer Service
Timeliness
1 comment
Johns Lyng Insurance Builders
Patrick R.Johns Lyng Insurance Builders

Hi Maryan, thanks for taking the time to share your experience. We're glad the job was completed without any disruption and if you have any issues in the future please don't hesitate to let us know. All the best - Patrick


Carolyn D

Carolyn DSydney, NSW

So impressed by the service and professionalism.

published

The teams were punctual in an emergency situation, came to my home at night and I knew exactly what was happening throughout the make safe and assessment process. So impressed.

Customer Service
Timeliness
Job Satisfaction
Product Quality
See all answers
1 comment
Johns Lyng Insurance Builders
Patrick R.Johns Lyng Insurance Builders

Hi Carolyn, when an emergency comes knocking so do our team - no matter what time! Thanks for taking the time to share your experience and we're glad to hear it all went smoothly. All the best - Patrick


Ilona_Tiesler

Ilona_TieslerSouth East Queensland, QLD

  • 2 reviews

Great Service!

published

Fantastic service, prompt response and did a great job of repairing our fence pillar and matching the render to the existing ones. Yes we would use them again in a heartbeat.

Customer Service
Timeliness
Job Satisfaction
Product Quality
See all answers
1 comment
Johns Lyng Insurance Builders
Patrick R.Johns Lyng Insurance Builders

Hi Ilona, glad to hear you're not on the fence about our service! Thanks for sharing your experience and all the best - Patrick


LES. B

LES. BPerth, WA

  • 2 reviews
  • Verified customer

Water damage to my room

published

All of Johns Lyng workmen were very curtious, friendly and professional. Cleaned up after every job. Workmanship was excellent, so we were very satisfied with the finished job.
Management from Johns Lyng were very knowledgable and kept us updated at all times.
Very satisfied customers.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
See all answers
1 comment
Johns Lyng Insurance Builders
Patrick R.Johns Lyng Insurance Builders

Hi Les, thanks for the review - we're glad to hear we could get your room high and dry and back to its former glory! All the best - Patrick


Trevor Young

Trevor YoungSydney, NSW

A perfect job.

published

The tradesmen were exceptional in their professional competence and workmanship. They were courteous and a pleasure to deal with. They left the site clean and tidy. All our dealings with this Company were very pleasant and the finished job is perfect. We would not hesitate in recommending Johns Lyng to anyone.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
See all answers
1 comment
Johns Lyng Insurance Builders
Patrick R.Johns Lyng Insurance Builders

Hi Trevor, thanks for taking the time to share your review. We're pleased to hear you were happy with how it all went! All the best - Patrick

pam

pamGreater Melbourne (Outer), VIC

storm damage claim

published

Very helpful with all questions and very understanding ...Online up todate account very useful .. Always there on the phone when you need them. Workman very good and did a wonderful job

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
See all answers
1 comment
Johns Lyng Insurance Builders
Patrick R.Johns Lyng Insurance Builders

Hi Pam, thanks for sharing your experience and glad that you found it all so smooth! All the best - Patrick

Kathy Lowe

Kathy Lowe

  • 2 reviews

Fantastic care and service

published

The only part of my insurance claim that was professional, seamless and supportive - Charlie, the project manager, was amazing - courteous, knowledgable and timely. Excellent job was done on all building repairs.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
See all answers
1 comment
Johns Lyng Insurance Builders
Patrick R.Johns Lyng Insurance Builders

HI Kathy, thanks for sharing your experience! All the best - Patrick


JoshF

JoshFCorio

  • 2 reviews

Insurance claims

published

John's lung were prompt in getting our claim moving forward. They were a pleasure to work with in a stressful time. They always kept us informed of what was happening with our claim

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
See all answers
1 comment
Johns Lyng Insurance Builders
Patrick R.Johns Lyng Insurance Builders

Hi Josh, thanks for your feedback! We're pleased we were able to get things moving for you and keep you in the loop along the way. All the best - Patrick


Great services

published

The project manager/co-ordinator is super helpful. The assessors and tradesmen have done a great job.
They are efficient, polite and completed the repair work in a timely manner. I am very happy with the outcome.

Customer Service
Timeliness
Job Satisfaction
Product Quality
See all answers
1 comment
Johns Lyng Insurance Builders
Patrick R.Johns Lyng Insurance Builders

Thanks for sharing your feedback, TNG. We're happy to hear it! All the best - Patrick


C. Folino

C. FolinoGippsland, VIC

A bad situation made easy

published

Well what can we say ..Russell was so through and on the ball. Very easy to deal with. Work was done to a high standard and tradesmen were on time and clean . If we had any concerns they were dealt with promptly. Overall a good team to have working for you

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
See all answers
1 comment
Johns Lyng Insurance Builders
Patrick R.Johns Lyng Insurance Builders

We're pleased to hear Russell looked after you! Thanks for taking the time to share your experience with the world. All the best - Patrick


Anna Imrei

Anna ImreiGreater Melbourne (Outer), VIC

New fence

published

Very impressed with job done. Good quality material used and old fence taken away. Very pleasant workers and cleaned up after. Would recommend this builder to my FRIENDS. Thankyou for a job well done.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
See all answers
1 comment
Johns Lyng Insurance Builders
Patrick R.Johns Lyng Insurance Builders

Hi Anna, thanks for sharing your experience. We really appreciate the recommendation and are pleased you were impressed with the end result and the way it was carried out! All the best - Patrick

Kamarotlis

KamarotlisVictoria

Repairs for Insurance

published

The service we received from the trades was informative even when someone didn't arrive for work and they reschedule the job urgently. The tradesman were clean and tidy and did a great job.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
See all answers
1 comment
Johns Lyng Insurance Builders
Patrick R.Johns Lyng Insurance Builders

HI Kamarotlis, thanks for taking the time to share your experience. We're happy to hear you were pleased with the job! All the best - Patrick

Gordon

GordonSouthwest, VIC

  • 2 reviews

repairs to 17 Palmerston Place Highton

published

the project manager was excellent in his approach however there are some points to note which spoilt what would have been a "well done" project. the existing light switches and GPO's were replaced with white. I suggested it would have been a very easy job to flick the cover plates off and paint them to match the existing switches and GPO's. the painters left a filthy kitchen sink where they cleaned their equipment. a spill on the concrete outside was just let. took me 2 hours to clean that up.

Timeliness
Job Satisfaction
Product Quality
1 comment
Johns Lyng Insurance Builders
Patrick R.Johns Lyng Insurance Builders

Hi Gordon, thanks for taking the time to share your experience. We always aim to deliver a job well done, so feedback like yours is extremely valuable and has been forwarded on to the team. All the best - Patrick


Luke H.

Luke H.Sydney, NSW

Cowboy builders - Avoid at all costs!

published
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
See all answers

samdownunder

samdownunderSydney, NSW

  • 7 reviews
  • 4 likes
  • Verified customer

Amazing level of customer service

published

My house was supposed to be settled last Friday and on Wednesday night we had a water damage all over our timber floors and garage. Thursday morning i contacted my insurance company and within 2 hours the electrician was on site followed by the estimator who worked really quick to submit the quote and the insurance company approved it. They also are working really hard to fix all the issues within my 10 day deadline to handover the house ... i had other companies in the past who worked on my.insurance claim ...but i am really amazed by the level of support and empathy offered by the team

Customer Service
Timeliness
1 comment
Johns Lyng Insurance Builders
Patrick R.Johns Lyng Insurance Builders

Hi Sam, thanks for your review! We're pleased to hear things got moving quickly and your house is well on the way to being shipshape again in time for settlement. All the best! Patrick


stephanie smith

stephanie smithMid North Coast, NSW

Professional work

published

The work the boys did was a professional job, well finished and seamless. They communicated well to notify me as to when they would be coming and fitted in well with my work hours.

Customer Service
Timeliness
Job Satisfaction
Product Quality
See all answers
1 comment
Johns Lyng Insurance Builders
Patrick R.Johns Lyng Insurance Builders

Marie V.

Marie V.Greater Melbourne (Metropolitan), VIC

  • 3 reviews

Job completed I record time

published

Once we got the painters onsite, the work only took 1/2 day to complete.
John's Lyng rep was very efficient in organising the tradies but not in returning email. Overall happy with job.

Customer Service
Timeliness
Job Satisfaction
Product Quality
See all answers
1 comment
Johns Lyng Insurance Builders
Patrick R.Johns Lyng Insurance Builders

Page 1 of 7

Questions & Answers

Melvyn G.

Melvyn G.asked

Youi claim 32353997.
Hi. This claim just approved by Youi with you as builder.
Naturally very anxious to get started with fire damaged remedial work since we have lived with damage and smell for 6 weeks now. Youi dragged their heels.
Looking forward to prompt and efficient service from you.
My email is [email removed]
Regards,
Melvyn Gillott

2 answers
Marie V.
Marie V.

Melvyn , I found Johns Lyng very prompt and follow through with various trades required.

Johns Lyng Insurance Builders
Patrick R.Johns Lyng Insurance Builders

Hi Melvyn, thanks for getting in touch. We understand how important it is to get properties back to their former glory as quickly as possible and with open communication throughout. If you had any questions or would like me to follow anything up, please email me on prasmussen@johnslyng.com.au. Many thanks - Patrick


Des

Desasked

Why does it take 5 or so weeks for a variation to be approved ,when the local rep in Townsville had sent it to management so long ago..This is now the second time this has happened in our rebuild ,and is keeping us out of our house unnessaryily,and costing the insurance company 3 months rent..No wonder our premiums will go up

No answers

Deidre L

Deidre Lasked

Hi i had some one access my house alderton 149 almond ave mildura and haven't had a quote or feedback please

1 answer
Johns Lyng Insurance Builders
Patrick R.Johns Lyng Insurance Builders

HI Deidre, thanks for getting in touch with your question. I've had someone look into where things are at with your job, and it's been submitted to the Insurer and is awaiting their response. We'll see what we can do to move things along! Also, as this is a public forum, you might consider removing your address. If you have any follow up questions, please send me an email at prasmussen@johnslyng.com.au
Many thanks - Patrick, Johns Lyng Customer Care


Get an answer from our members and Johns Lyng Insurance Builders representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.