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Johns Lyng Insurance Builders

Johns Lyng Insurance Builders

3.8 from 406 reviews · View Statistics
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Listing monitored by Johns Lyng Insurance Builders

Reviews

  • Customer Service
    4.0 (273)
  • Timeliness
    3.8 (268)
  • Job Satisfaction
    4.0 (254)
  • Rates and Fees
    3.8 (145)
  • Product Quality
    4.1 (241)
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Repair of Heritage building damaged by fire.

published

We were pleased with the attention to detail of Repair of Heritage building (Burwood NSW Uniting Church) damaged by fire. Trades persons were knowledgeable and the head contractor kept us informed of timetable amendments as some trades were difficult to source.

  • Customer Service
  • Timeliness
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Pig company
Pig companySydney, NSW

Unprofessional, not efficient

published

Don't arrange a time to come and inspect the property, just arrive and ask to check, no management of paperwork, they loose it and Ask again to check the property

  • Customer Service
  • Timeliness
Pig company
Pig company

They are the worst customer service provider in the world over the phone plus site visit worker unprofessional lazy staff the building report still waiting more then 5 months

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Insurance Repair
Insurance RepairGreater Melbourne (Inner), VIC

The Professionals

published

All aspects done well - Excellent Communications, workmanship & clean up - Highly recommended.

  • Incentivised Review No
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Frances
FrancesSouth East Queensland, QLD

Very professional project manager

published

My project manager AA was fantastic. He was very communicative, responded to calls and emails promptly. The contractor they used to fix my ceiling damage was also excellent.

  • Customer Service
  • Timeliness
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very happy

published

I found all attending tradies/team to be polite, punctual, co-operative

  • Customer Service
  • Timeliness
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Excellence and Professionalism from start to finish.

published

Kristen (Desktop Supervisor) constantly kept us updated and liaised with our insurance company and informed us of any necessary information we required which alleviated a lot of stress. George and the repairers were professional and their excellence to detail was brilliant. Very Happy!!

  • Customer Service
  • Timeliness
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Job well done

published

Found they kept in touch thru they process and the tradesman did a good job

  • Incentivised Review No
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Pete and Kath
Pete and Kath
  • 2 reviews

Delivered great repairs!

published

JL came and reviewed the issues fairly quickly. They assigned our job to a contractor who was just amazing! Courteous, timely, came when they said they would, tidy during the repairs, clean up afterwards. As roofing contractors - they were fantastic!

  • Customer Service
  • Timeliness
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Rodney
RodneyGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Repairs to be carried out

published

The painting and repairs to our unit were carried out as expected and efficiently, once the insurance company confirmed the repairs.

  • Customer Service
  • Timeliness
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Francoise
FrancoisePerth
  • 2 reviews

Very satisfied

published

Great customer service, regular updates to progress Job was completed in no time at all

  • Incentivised Review No
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Jo Walkom
Jo Walkom
  • 2 reviews
  • 2 likes

TERRIBLE SERVICE, AND JUST A WASTE OF TIME

published

Flood damage march 2022, 8 weeks for building report to be done, after being told a week, call after call nothing but silence. Had no drinking water in the house for 17 weeks, not a care in the world for them, waiting for them to repair my roof, that was over a month ago, still nothing, if i could go no review stars i would, STAY AWAY FROM THESE PEOPLE,

  • Customer Service
  • Timeliness
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Dave
DaveGippsland, VIC

unprofessional

published

unprofessional and take forever to do something. You have to find the exact person for an update. I am going to avoid any insurers who do not offer any alternative to john Lyng.

  • Customer Service
  • Timeliness
Johns Lyng Insurance Builders
Patrick R.Johns Lyng Insurance BuildersSend a private message
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Clancy
Clancy
  • 4 reviews
  • 1 like

USELESS

published

They were our insurers nominated contractor.
After untold dealings with them that dragged on and on and on we decided to park our considerable amount of dollars with a (professional) company.
There appears to be a lot of dead wood within this organisation.
Read the reviews.
Enough said.

  • Incentivised Review No
Johns Lyng Insurance Builders
Patrick R.Johns Lyng Insurance BuildersSend a private message
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Andrea
AndreaSouth East Queensland, QLD
  • 4 reviews
  • 2 likes

Traumatising

published
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Anne
AnneSydney, NSW
  • 2 reviews
  • 2 likes

Disgusting service

published

House was flooded with sewerage on 5/3/22 have done nothing but ring and try and get answers. No one bothers to ring back, not kept in loop. Have assets finally come out in MAY and still know nothing!!! Ombudsman is next to be contacted!!!!!I have been very patient!

  • Customer Service
  • Timeliness
  • Incentivised Review No
Johns Lyng Insurance Builders
Patrick R.Johns Lyng Insurance BuildersSend a private message
Anne
Anne
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Questions & Answers

gladys
gladysasked

We have an insurance with WFI. We have submitted a couple of claims for house damages. have been given reference numbers & have been informed someone from John Lyng would be in touch with us. We are a bit worried if we have anymore rain the problem (which is contained to 1 room) will spread to a further 3 rooms. Is there any number we could ring or could someone ring us. Phone number 0429090646. Thanking you, Gladys Beccaria.

No answers
Melvyn G.
Melvyn G.asked

Youi claim 32353997.
Hi. This claim just approved by Youi with you as builder.
Naturally very anxious to get started with fire damaged remedial work since we have lived with damage and smell for 6 weeks now. Youi dragged their heels.
Looking forward to prompt and efficient service from you.
My email is [email removed]
Regards,
Melvyn Gillott

2 answers
Marie V.
Marie V.

Melvyn , I found Johns Lyng very prompt and follow through with various trades required.

Johns Lyng Insurance Builders
Patrick R.Johns Lyng Insurance BuildersSend a private message
Des
Desasked

Why does it take 5 or so weeks for a variation to be approved ,when the local rep in Townsville had sent it to management so long ago..This is now the second time this has happened in our rebuild ,and is keeping us out of our house unnessaryily,and costing the insurance company 3 months rent..No wonder our premiums will go up

No answers
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