Johns Lyng Insurance Builders

My experience with Johnslyng has been extremely unprofessional after a lengthy buisness relationship and completing multiple projects for Johnslyng, They have made running my business virtually impossible with constant late payments and unpaid retentions dating back months . With multiple calls made and no closer to seeing the finances I am… Read more

entitled to I could not recommend any contractor to ever engage with buisness with them And expected a lot more from a reputable buisness .

Absolutely horrid. With 25yrs in the construction industry I can tell they burn through trades. 4 different crews on one job just to get it finished. Luckily I spoke to crew 2 and 3. Turns out Johns Lyng don’t pay their bills. Or answer their phones. AVOID AVOID

The absolute worst company that I have ever dealt with. They have been avoiding phone calls and emails. Our house has been unliveable for well over 12 months now. JLG have not met one ECD of about 4 agreed to. We are now on our 3rd supervisor and once again can’t contact the latest one. I can’t empathise enough the grief they have caused us over… Read more

the last 14 months or so and still no end in sight unfortunately. The QLD state manager told us back in February that he would investigate and sort it out soonest. Still not completed in mid May.

Where to start...The three missed completion deadlines (would have been four if we hadn't problem-solved for the PM), or the litany of quality control issues, culminating in a flooded kitchen from a shonky dishwasher install? JLG has been the poster… Read more

child for stereotypes associated with the building industry (e.g., never do what they say they will). If they are appointed by your insurance company, I'd suggest asking if there's an alternative.

Came to !y house a month ago to inspect an insurance claim on my oven. NRMA are still waiting for the report, there technician was in my home for ten minutes, joke of a company.

Terrible experience. After 7 weeks of waiting still cannot get a scope of works for insurance repairs. Assessor missed half of the damage. They haven't returned calls. They brushed off a complaint. A different story from everyone I have spoken to. A company contact was assigned to my claim and then made redundant the next week (which I only… Read more

found out from the insurer). They have not met the time frames they have set for themselves. Lost the asbestos report, which you would think would be treated with some care.

JLG did have a fantastic make safe crew, but they were sub-contractors. Once the make safe is complete ask the insurer to change builders to avoid a long and frustrating wait ahead of you.

john’s lyng - absolutely useless – been in the construction industry for 30 years and the quality of work that these so called builders has produced is the worst i have ever seen. they completed our office renovation, engaged by the realestate agent, and you should see the state of it. it’s like stevie wander has done the work himself. the site supervision during the project was… Read more

non existent, and when concerns have been raised to their office, nothing was done. a month after handover and we still have a door that doesn’t close, skirting that is falling off, in finished painting works etc etc. what ever you do, stay clear of these clowns

Rude communication and incompetent workmanship from start to finish – Keep them away from your property at all times. Do not waste your time with this greed driven outfit of liars and non real management acting with no communication and no responsibility. Quality of workmanship zero. Quality of care or concern zero. Time delay from start to finish of works maximum (in our case 4 months to replace a door frame… Read more

assembly with retrofit after break and enter. Simply not worth the life experience that this business presents to customers. A definite business plan of deceit prevails when you discover the many other bad experiences suffered by many persons over many years in many locations around Australia. Do not let your insurer engage this business on your behalf. Keep right away.

John Lyngs Group - Avoid this company like you would the plague – John Lyngs Group Perth Western Australia. I managed a storm damage (fence) insurance claim for my elderly parents who are insured with the RAC in WA. Unfortunately John Lyngs group was the builder who was given the job however, JLG then contracts the repairs out to another contractor. The first fence replacement was a total botch up and JLG… Read more

attempted to have the issues patched up. I refused this and the end result was another fence was to be installed. After a meeting with all concerned it was agreed that a second contractor would send experienced trades people to replace the first fence. The second contractors (Firm Fencing WA) arrived only to be advised that they had never installed a timber lap fence. Whilst this install was better than the first there where issues and no one would return to address them. JLG ignored any emails sent and after 2 months of emails to the RAC JLG telephoned my pensioner parents and talked them into into rectifying the issues themselves. In effect having them agree that the job was done to their satisfaction. Avoid this company like the you would the plague. Unfortunately I had to leave one star .... they do not deserve that.

Extremely poor communication, poor Service & ongoing delays – An assessor from Lyings Insurance Builders came to assess the damages claimed for. Excess of $750 paid to the above party on 11 July 2024. Also paid for minor work to be done prior to repairs on 29 July & also emailed Lying Insurance Builders. I then spoke with Daniel from Lyings Insurance Builders who was not made aware the minor work had been… Read more

carried out as no one had notified him.

He then claimed repairs would be carried out ASAP. He advised me via sms that I would be contacted by the trades people with a date for the work to be done.

A week later I had to contact Daniel once again as there was no communication from Lyings Insurance Builders or the trades people.

I called Daniel to advise him. I got an sms from the 1st tradesperson who advised they would be carrying the repairs on 2 September. The 2nd trades person advised they would carry out repairs on 9 September a week after.

Today the 1st tradesman advised he is unable to carry out the work this week as I was told & he would get back to me when he is free.

No communication from Lyings Group again to me or it seems the trades people they have delegated the work to be carried out to.

There has been virtually little communication during this whole claims process from Lyings Insurance Builders & the repairs haven't even started for almost 2 months & there still isn't an estimated date when the work will start.

Substandard - don’t use!!! – John Lyng group were contracted by an insurance company for an inspection due to house damage. It took over 2 weeks for the site inspection and the guy was onsite for 5 minutes. I say he was onsite and not inspected as I’m not even confident one was even done. He took photos on the mess on the ground, where it came from (ceiling) but didn’t look… Read more

for cause or reason for the damage.

A month later, the insurance claim was denied citing the report. On inspection, the report had multiple errors (dates, photos etc…) it was really substandard.

Overall, it was a pretty poor experience, unprofessional, slow and have zero faith in them as a company.

Disapppointed – 7 months down the track for what in total will be about an 8 day job. They employed a non licensed tradie for the work that was required. Literally lied to weekly. Text message proof that I have had weekly promises it will be finished that week with no one turning up. No surprises I was told it would be finished this week (19th May) and now told… Read more

it won’t be! I am appalled at the quality of the work and delays. We are the ones actually paying for this as we pay insurance premiums.

Not a great experience – My insurer wanted to use JLG to do repair work as a result of storm damage. They sent me a contract to sign and pay. I asked whether they could detail their scope of work and was promised the detail from their supervisor. This was over a week ago and I have received nothing. They previously had appointed two contractors come out to do estimates… Read more

and the first estimate was apparantly wrong so needed to send another estimator out. Their contractor was rude and unprofessional and when given their report was full of false information. When I called them to speak with their estimator with my concerns, the estimator would not speak with me and I was told to go through my insurer. If this is the kind of attitude they have prior to the work, I can only imagine what it will be like once they are given the contract.

SHOCKINGLY BAD – Dealing with this company was terrible. The job was continually delayed and in the end it took the contractor 8 months to remove asbestos after my home burned to the ground. Once the job was completed I was appalled to see the end result. Big healthy trees nowhere near the fire debri were uprooted and badly damaged by their machinery. Retainer… Read more

walls knocked down and not fixed, bricks and steel posts left sticking up out of the ground and lots of other debri just left laying around. To make it worse the contractor returned to do a better job however the trees and most of the other mess were just left there STILL. I have had to pay someone else to do a clean up. I was reimbursed $500 to replace a twenty year old tree . I would never recommend this company to anyone. After the distress of losing everything I own in a fire, dealing with this company was another trauma.

If your insurance assigns them REFUSE IMMEDIATELY – I had an absolutely atrocious experience with this company spanning over twelve months, in the end after multiple complaints and phone calls to my insurer I had the settlement paid out instead. From the get go this was a horrible experience. I had to email and call multiple times to get them to even take my excess, every time the lady at the head… Read more

office kept telling me work couldn’t commence until the excess was taken but I provided my details several times - I have never had to beg a company to take my money?! Then after 3 months my house was gutted leaving us with no amenities and… that is how it’s remained for seven months. During these months I’ve been appointed four different “supervisors”, none of whom were able to get anything done. I spent hours spent making calls which were unanswered and not returned by the supervisors or passed along and brushed off by the staff at head office, as well as sending multiple emails - all which went unanswered. No one from JLG cared that the job was at complete standstill leaving me with no amenities and even no floor for months and months at a time. I was never offered an apology or any form of compensation for this.

Thankfully my insurance company saw how ridiculous this situation became - they had the same issues and couldn’t contact anyone when trying to escalate and discuss my job.

If you are ever assigned John’s Lyng Group by your insurance company, RUN. Refuse them. They will make your life a living hell. This is only getting 1 star because it’s the minimum I can choose. I’d rate -1 if it was possible.

EDIT: we sourced a private tradesmen to perform the repairs needed after the insurance settlement was sorted and the works took one individual 4 hours to complete - not sure why it took JLG seven months to even start

Bad payers, Poorly organised – I have contracted to John lyng for several years, but I won't be doing any work for them in the future. Projects that should only take a month or two,often drag out for more than a year. Clients are left stressed and inconvienced. Contractors are usually paid several months late or not at all .

Brilliant and Professional – I have nothing but praise for John Lyngs Group. They contacted me with all details of the works for my insurance claim. All tradies involved called me and turned up right on schedule. I know others have had some negative experiences but these guys have certainly stepped up imo. I am a genuine customer (not a stooge) btw. I can fully recommend… Read more

Signature Ceilings and Walls and Tongue and Groove Flooring too, the service was exceptional. I can genuinely see why RAC choose John Lyngs Group as their preferred insurance builder.

Lower your expectations? – In my opinion, and from my experience, their service, standards, etc have been appalling. Have been dealing with them now for years trying to get work completed, that I was initially told would take a few months. This seems to be supported by numerous reviews across the internet eg productreview, indeed, etc.

Incompetent, poor communication. Happy to take your money and gone – Allianz assigned the insurance job to them. Once I paid the excess, I only heard from them once and then never hear anything back from them. I have sent several emails but they never respond. Even Allianz cannot do anything to get them to start the job.

Avoid this builder – I had some floor damage and [Name Removed] builder was appointed under RAC insurance. I signed the contract and paid the excess but had a QUERY as to whether it was really necessary to leave the house ( due to illness issues) for the duration. Once I was informed that it was necessary I authorised the supervisor appointed, [Name Removed] , to go… Read more

ahead for dates. Despite [Name Removed] being told on multiple occasions ( witnesses) that I would move out and to go ahead and get dates, he went back to RAC and told them I refused to leave and therefore they would not do the job. This is after a SIGNED CONTRACT. So this man lied on this occasion to drop the job. I found out he had also gone to RAC the week prior to this conversation and told them to give me a cash settlement due to my refusal to leave which I had never done, just asked if it was necessary. So [Name Removed] appear to have no problem employing a supervisor who lies on two occasions and breaks the contract so avoid them like the plague. You will experience problems if you have this builder.

Worst "ASX listed" builder in Australia!!!!! – I am a residential and commercial property investor in Victoria. This firm was engaged by my insurer to rectify minor building damage on one of my commercial properties. Facts: They subcontract their small commercial rectification jobs out. These tradespeople cut corners with waterproofing and painting processes, then lie and change their… Read more

story to suit their own end. To date, they haven't completed the job.

They have provided me a site supervisor who is is a nice person and is himself customer-focused, however, he appears to be "site hands-on" inexperienced and doesn't fully understand correct building finishing processes or industry standards.

The JLG "State Manager" argued the toss with me when I called him, and then never got back to me as he promised.

Maybe this is due to the fact that family members of the "JLG executive board" are given senior management jobs they may not deserve?

The rot in Johns Lyng Group comes from the top and heads down! Proof: The higher you go in this company to complain, the less they care! l left a message several weeks ago with the CEO's office. To date, no call has been returned from the CEO's office nor has any apology been received whatsoever. It presently appears to me that JLG has arrogant senior management and executive!

JLG is an ASX listed company:

Hello, Mr & Mrs Shareholder of "JLG" do you really think this company's management and executive team are performing in your best interests?

VBA investigation:

I also believe that the Victorian Building Authority (VBA) needs to investigate this builder's registration, put them on notice, penalise this firm and or completely remove their builder's registration.

Major Australian insurance company investigation:

Why don't our major Australian insurers remove them from their panels until they are fully investigated and brought back into line?

Is this because of deals or kickbacks being provided at the top level?

My background/experience:

I am a qualified builder, property developer, and investor with 30 years of experience.

Conclusion:

Worst experience with a builder I've ever had. I'll never allow this firm in any of my properties again!!!!!!!!

Very Impressed with service – I could not fault John Lyng Group, they were in contact with me all along advising me what was happening, if hold ups were occurring and why. They were very professional, the workmanship was wonderful, and the contractors very helpful and friendly