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Johns Lyng Insurance Builders

Johns Lyng Insurance Builders

3.8 from 188 reviews

Reviews

(109)
(28)
(3)
(6)
(42)
  • Customer Service
    4.3 (81)
  • Timeliness
    4.3 (77)
  • Job Satisfaction
    4.4 (71)
  • Rates and Fees
    4.4 (44)
  • Product Quality
    4.4 (70)

Reviewer Photos & Videos

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Rob G

Rob GSydney, NSW

  • 4 reviews

Partial Loss of Roof due to a freak storm

published

Johns Lyng Insurance Builders were very thorough in their assessment to replace the broken tiles (157 of them), replace the broken sheets on our pergola and water damage to the inside ceiling. Attended our place within one week after the damage was reported to the Insurance Company. Could not have been more helpful to arrange the different trades to fix the damage as soon as possible. Always kept in touch with us to ensure the work by the different trades was to our satisfaction. We are very pleased that our insurance Company engaged Johns Lyng to overseer the work to fix our roof and related other damage.

Customer Service
Job Satisfaction
1 comment
Johns Lyng Insurance Builders
Patrick R.Johns Lyng Insurance Builders

Hi Rob, thanks for taking the time to share your experience. We're glad to hear your roof's back to its former glory and you found the experience to be so smooth! All the best - Patrick

Mathew M.

Mathew M.Greater Melbourne (Metropolitan), VIC

Still ongoing after 7 months. Taking forever.

published
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2 comments
Johns Lyng Insurance Builders
Patrick R.Johns Lyng Insurance Builders
Mathew M.
Mathew M.
Rob Smith

Rob SmithGreater Melbourne (Outer), VIC

Gates

published

The tradies were very thorough and friendly, i would recommend your company to friends and family ,they did a good job fixing the gates which were not level and did not close thank you

1 comment
Johns Lyng Insurance Builders
Patrick R.Johns Lyng Insurance Builders

Hi Rob, thanks for the feedback - we appreciate you taking the time to share your experience and are pleased to hear your gates are nice and level! All the best - Patrick

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Neil S.

Neil S.South East Queensland, QLD

  • 2 reviews

Excellent response and service

published

My wife and I recently dealt with the Johns Lyng Insurance Builders group. Every person we dealt with, whether over the phone or in person, were helpful, courteous and personable.

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1 comment
Johns Lyng Insurance Builders
Patrick R.Johns Lyng Insurance Builders

Hi Neil, thanks for the kind words - glad to hear you and your wife were pleased with the customer service and workmanship throughout. All the best - Patrick

Very Professional

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1 comment
Johns Lyng Insurance Builders
Patrick R.Johns Lyng Insurance Builders

Hi Ajith, thanks for taking the time to share your feedback. We're pleased to hear you (and your four legged friend) found the experience to be so smooth and your fence is back to its former glory. All the best - Patrick

Converting from drama to a delightful outcome

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An early morning disaster of a blown washing machine hose. Full flood. Prompt support and clean up, repair and replacement returned our home to a liveable environment. Thanks to Johns Lyng and RestorX.

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1 comment
Johns Lyng Insurance Builders
Patrick R.Johns Lyng Insurance Builders

Hi David, thank you for taking the time to share your experience. A blown hose can really put a dampener on things, so we're happy we could get things back to normal for you! All the best - Patrick

Great job, it was perfect.

published

Very professional and finished the job within the time frame. It was very easy to communicate with everyone. They have done all works nicely, great job Johns Lyng Group. Thanks heaps to all of you guys.

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1 comment
Johns Lyng Insurance Builders
Patrick R.Johns Lyng Insurance Builders

Hi Mohammad, thanks for sharing your experience. We're pleased to hear it all went smoothly! All the best - Patrick

Excellent service right throughout the job

published

From our very first contact, the team at Johns Lyng Group were prompt, professional and their work was all of high quality. Joel Temple, our project manager, was first class.

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1 comment
Johns Lyng Insurance Builders
Patrick R.Johns Lyng Insurance Builders

Hi Mark, thanks for your feedback - we really appreciate you sharing your experience. We're glad you were so pleased with the service and will pass on your kind words about Joel. All the best - Patrick

Good work

published

We had a roof replaced after being damaged by hail. When the time came to remove the old roofing there was a lot of rain and stormy weather but the boys done an excellent job in only removing enough roofing at a time so that they could replace it without water damage.

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1 comment
Johns Lyng Insurance Builders
Patrick R.Johns Lyng Insurance Builders

Hi Patrick., thanks for sharing your experience and we're glad we were able to get your roof replaced and keep things nice and dry. All the best - Patrick

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Fantastic Service and Workmanship.

published

The Builders from Johns Lyng did a fantastic job.
Under difficult conditions with the heat and busfires in the areas, they just keeped going.
I would recommend the Johns Lyng Group anytime and anywhere.

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1 comment
Johns Lyng Insurance Builders
Patrick R.Johns Lyng Insurance Builders

Hi Lionel, thanks for sharing your feedback - we really appreciate it and are pleased to hear you found the job to be so smooth. All the best - Patrick

great job

published

bathroom looks amazing really good job and the guys were great to deal with, they were polite and respectful at all times. Communication was good all office staff also very helpful. most appreciated for all the work done

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1 comment
Johns Lyng Insurance Builders
Patrick R.Johns Lyng Insurance Builders

Hi Cheerie, thanks for the review and sharing your experience. We appreciate it and are glad to hear your bathroom's been restored to its former glory! All the best - Patrick

Steve

SteveMid North Coast, NSW

  • 2 reviews

Very happy experience.

published

Johns-Lyng were the agency responsible having our air conditioner replaced following an electrical storm that damaged it beyond repair. At all times the communication was timely, polite & accurate. The contractor who installed the air conditioner was equally polite, efficient & very communicative, we are very happy with every step of the process.

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john mac

john macSydney Surrounds, NSW

excellent work

published

fast & efficient work & tradies, worked overtime to complete the jobs, excellent supervisor who organised all work in a quick & efficient manner, recommend the company to anyone as we were very happy with the job

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Ross

RossCanberra 2600, ACT

  • 3 reviews

Good so far.

published

They have been very obliging so far. Chris kindly visited us recently to examine additional rain damage to our verandah ceiling, but has not returned. We would like him to attend to that if possible please.

Carol

CarolLitchfield, NT

Replacement of 2 air conditioners

published
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Excellent service and repair

published

Russell from Johns Lyng organized 3 tradesmen a plumber to remove wood heater flue plasterer to replace damaged ceiling And a painter to repaint entire ceiling.Each tradesmen turned up on their allocated day on time and did an excellent job. Cleaned up afterwards as well. Very happy customer

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Insurance re-build

published

Can’t fault them! The rebuild following a fire was completed with meticulous attention to detail, and under dreadful conditions - it was over 40C every day of the demolition and construction and they just kept at it. Really happy with the end result, thank you. Everything well communicated too.

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Building Repairs Review

published

My work was done quickly and efficiently. They were very pleasant and courteous young men. I would definitely employ them at some future date if I need some work to be done.

Customer Service
1 comment
Johns Lyng Insurance Builders
Patrick R.Johns Lyng Insurance Builders

Hi Dings, thanks for the review - we really appreciate you taking the time to share your experience and are glad to hear you were pleased with the tradesmen. All the best - Patrick

Paul C.

Paul C.

  • 3 reviews

Don't use this company. Time wasters.

published

Terrible communication issues.Agreeing to a claim .then stab you in the back to help there own kind.

Just talk and no action...say one thing and doing another.liers.and false workmanship.dont waste your time.

1 comment
Johns Lyng Insurance Builders
Patrick R.Johns Lyng Insurance Builders

Hi Paul, can you please send some more information about the claim in question to customercare@johnslyng.com.au so one of our managers can call you to look into this further. Thanks - Patrick

Good communication and flexible tradesmen

published

Thank you to all the staff who completed the repairs . Everyone went out of their way to be as flexible as they could to accommodate work arrangements. Thank you all

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1 comment
Johns Lyng Insurance Builders
Patrick R.Johns Lyng Insurance Builders

Hi Sarah, thanks for the review- we really appreciate you sharing your positive experience. All the best - Patrick

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Questions & Answers

Melvyn G.

Melvyn G.asked

Youi claim 32353997.
Hi. This claim just approved by Youi with you as builder.
Naturally very anxious to get started with fire damaged remedial work since we have lived with damage and smell for 6 weeks now. Youi dragged their heels.
Looking forward to prompt and efficient service from you.
My email is [email removed]
Regards,
Melvyn Gillott

2 answers
Marie V.
Marie V.

Melvyn , I found Johns Lyng very prompt and follow through with various trades required.

Johns Lyng Insurance Builders
Patrick R.Johns Lyng Insurance Builders

Hi Melvyn, thanks for getting in touch. We understand how important it is to get properties back to their former glory as quickly as possible and with open communication throughout. If you had any questions or would like me to follow anything up, please email me on prasmussen@johnslyng.com.au. Many thanks - Patrick

Des

Desasked

Why does it take 5 or so weeks for a variation to be approved ,when the local rep in Townsville had sent it to management so long ago..This is now the second time this has happened in our rebuild ,and is keeping us out of our house unnessaryily,and costing the insurance company 3 months rent..No wonder our premiums will go up

No answers
Deidre L

Deidre Lasked

Hi i had some one access my house alderton 149 almond ave mildura and haven't had a quote or feedback please

1 answer
Johns Lyng Insurance Builders
Patrick R.Johns Lyng Insurance Builders

HI Deidre, thanks for getting in touch with your question. I've had someone look into where things are at with your job, and it's been submitted to the Insurer and is awaiting their response. We'll see what we can do to move things along! Also, as this is a public forum, you might consider removing your address. If you have any follow up questions, please send me an email at prasmussen@johnslyng.com.au
Many thanks - Patrick, Johns Lyng Customer Care

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