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Johns Lyng Insurance Builders

Johns Lyng Insurance Builders

3.9 from 307 reviews · View Statistics

Reviews

  • Customer Service
    4.3 (183)
  • Timeliness
    4.1 (176)
  • Job Satisfaction
    4.3 (167)
  • Rates and Fees
    4.1 (94)
  • Product Quality
    4.3 (162)
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Good Service

published

Good service but slow. However, this was because the insurance company was slow to process the claim. Worked well either David Murphy. Contractors work was ok but not perfect. All ok.

Customer Service
Timeliness
Cate
CateNorth Western Region, NSW

Great job guys

published

Swift response time, polite trades, worked quickly and got the job completely right.
They did a neat job working from the outside of the building instead of breaking the internal wall.

Customer Service
Timeliness
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0.0
(1,234)
Fiona
FionaMid North Coast, NSW

Storm damage

published

Assessor was efficient, courteous. Company chosen to do repairs were a long way away and tried to do less than the assessor had calculated.
This caused a great deal of stress.

Timeliness
Job Satisfaction
Incentivised ReviewNo
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Helpful and polite

published

On time and high quality work by polite and helpful people ...what more can one ask when repairs are being. done to your house after storm damage and the situation is stressful

Incentivised ReviewNo
Chrispy
ChrispyGippsland, VIC

Satisfied customer

published

The event was long and drawn out by lack of craftsmen which was no fault of anyone’s. It made our lives very difficult and upending. We lived in a mess for thee months or more but this past weekend we finally got the last piece of the puzzle our furniture so now it is complete and I am very happy with the out come. The tradesmen were polite, helpful & very friendly.

Customer Service
Job Satisfaction
ARNEL C
ARNEL CSydney, NSW

Fix of Storm Damage

published

Work was done in orderly fashion and very quick. Our safety was their primary concern that they temporarily secured the falling ceiling first. Then, another person made an inspection for a quote and followed by the repair job and finishing. Great job by JLG.

Customer Service
Timeliness
1 comment
Johns Lyng Insurance Builders
Patrick R.Johns Lyng Insurance Builders

Hi Arnel, thanks for taking the time to share your experience. All the best!

Gillian
GillianPerth, WA

could not fault them at all

published

have to say that the guys were really nice and well mannered on time and just out and out nice would highly recomened them. not much more i can say

Customer Service
Timeliness
1 comment
Johns Lyng Insurance Builders
Patrick R.Johns Lyng Insurance Builders

Thanks for the review and recommendation, Gillian - we really appreciate it! All the best

Mark
MarkMetropolitan Adelaide, SA

Flexible and well Managed

published

We had Josh G from the Adelaide branch, extensive repairs to our house went very smoothly, any minor issues were quickly rectified. Trades used were responsive during a very busy time.

Customer Service
Timeliness
1 comment
Johns Lyng Insurance Builders
Patrick R.Johns Lyng Insurance Builders

Hi Mark, thanks for the review - we're pleased to hear the experience went smoothly. All the best

Other Home Renovators

 
 

0.0
(1,234)
Pauline D
Pauline D
  • 2 reviews

Excellent communication

published

Building works carried out as per schedule and to an excellent standard but what I appreciated the most was the regular communication which kept me informed throughout the process. Texts were answered straight away and questions promptly answered.

Customer Service
Timeliness
1 comment
Johns Lyng Insurance Builders
Patrick R.Johns Lyng Insurance Builders

Hi Pauline, we understand how important good communication is during a project, so it's great to hear you were kept informed throughout! Appreciate your review - all the best

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Deb S
Deb S
  • 4 reviews
  • 3 likes

you have not finished the job

published

you supplied an inferior product and not like for like and you need to fix this problem as soon as possible as i will not accept the product you installed

Product Quality
Incentivised ReviewNo
1 comment
Johns Lyng Insurance Builders
Patrick R.Johns Lyng Insurance Builders
Rob
RobSydney Surrounds, NSW
  • 2 reviews

Very, very happy.

published

In these times, you don't know whose going to turn up and if they are going to do a decent job. Thankfully the guys from Johns Lyng Insurance were true professionals who carried out the job to absolute perfection.

Customer Service
Timeliness

Repair of existing job.

published

Repair of this job was professionally handled, fingers crossed there will be no more problems
I am happy with the standard of the finish and the use of higher quality products.

Customer Service
Timeliness
Shirley
ShirleyGreater Melbourne (Inner), VIC

Excellent communication

published

Impressed with communication from Ryan Tester, regular phone calls, kept me up to date with trades and process. Trades also communicative and efficient and did a great job. The only negative was it took 3 months to finalise everything.

Customer Service
Timeliness
Kwickstar
KwickstarRichmond-Tweed, NSW
  • 2 reviews

Terrible communication & service

published

Engaged through insurance company. Took months for work to be complete & had to chase for updates. Very frustrating & in the end the work was of poor standard. Would not recommend.

Customer Service
Timeliness
1 comment
Johns Lyng Insurance Builders
Patrick R.Johns Lyng Insurance Builders

Hi Kwickstar, sorry to hear that was your experience. We'd like to look into your case, so could you please send your name, reference number or address, and some more details on what occurred to customercare@johnslyng.com.au - Many thanks - Patrick

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0.0
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Bruce
Bruce
  • 2 reviews
  • 1 like

High water and power bills.

published
Incentivised ReviewNo
1 comment
Johns Lyng Insurance Builders
Patrick R.Johns Lyng Insurance Builders
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Page 1 of 21

Questions & Answers

Melvyn G.
Melvyn G.asked

Youi claim 32353997.
Hi. This claim just approved by Youi with you as builder.
Naturally very anxious to get started with fire damaged remedial work since we have lived with damage and smell for 6 weeks now. Youi dragged their heels.
Looking forward to prompt and efficient service from you.
My email is [email removed]
Regards,
Melvyn Gillott

2 answers
Marie V.
Marie V.

Melvyn , I found Johns Lyng very prompt and follow through with various trades required.

Johns Lyng Insurance Builders
Patrick R.Johns Lyng Insurance Builders

Hi Melvyn, thanks for getting in touch. We understand how important it is to get properties back to their former glory as quickly as possible and with open communication throughout. If you had any questions or would like me to follow anything up, please email me on prasmussen@johnslyng.com.au. Many thanks - Patrick

Des
Desasked

Why does it take 5 or so weeks for a variation to be approved ,when the local rep in Townsville had sent it to management so long ago..This is now the second time this has happened in our rebuild ,and is keeping us out of our house unnessaryily,and costing the insurance company 3 months rent..No wonder our premiums will go up

No answers
Deidre L
Deidre Lasked

Hi i had some one access my house alderton 149 almond ave mildura and haven't had a quote or feedback please

1 answer
Johns Lyng Insurance Builders
Patrick R.Johns Lyng Insurance Builders

HI Deidre, thanks for getting in touch with your question. I've had someone look into where things are at with your job, and it's been submitted to the Insurer and is awaiting their response. We'll see what we can do to move things along! Also, as this is a public forum, you might consider removing your address. If you have any follow up questions, please send me an email at prasmussen@johnslyng.com.au
Many thanks - Patrick, Johns Lyng Customer Care

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