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Joyce Mayne
2.9 from 76 reviews

Reviews

(29)
(5)
(1)
(8)
(33)
  • Product Quality
    2.9 (8)
  • Return Claim MadeYes (2) · No (11)
  • Shipping
    1.0 (2)
  • Customer Service
    3.2 (5)
  • Warranty Claim MadeYes (0) · No (13)

Worst decision i have ever made to shop with Joyce Mayne online

published

Ordered TV on line paid for it pick it up in 2 hours 2 weeks later no TV. Head office unreachable Terrible service will never shop with Joyce Mayne online

Return Claim MadeNo
Warranty Claim MadeNo
Joris

JorisPerth, WA

Worst online shopping experience

published

I ordered a product on 27/11/2019, today it’s 12/01/2020 and I still did not receive my order. I have contacted their customer support several times, and after chatting with a chatbot (over and over again), I was done with it and gave them a call. Over the phone they promised me to refund my order, but this never happened. Then I got in contact with them again over Facebook Messenger, and they promised me twice that I would get an email with an update, but still haven’t heard from the since then...
This customer service is just terrible, I will never buy from them again and recommend not buying anything there. Only thing they give you is false promises...

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
NoelsA

NoelsAIllawarra, NSW

  • 4 reviews

Great service

published

I really like shopping at Joyce Mayne South Nowra. I find it an easy shop to find products, and the staff are always helpful. If they don't have what you want in stock they are always happy to order it in for you. And buying online and picking it up from their warehouse is so easy. I recently bought a freezer online and was able to pick it up within a few hours at the warehouse. There are always enough parking spaces as well

Customer Service
Product Quality
Return Claim MadeNo
Store LocationJoyce Mayne South Nowra
Warranty Claim MadeNo
Product PurchasedUpright freezer
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Terrible online customer support

published

Absolutely terrible online service. I ordered a new phone online for 2 hour click and collect, as I was at work and didnt want to bother with the crowds after I finished. Get an email saying the payment is under review (meanwhile, the money is already gone from my account) and may take up to 24 hours to clear. At the time of writing this review it has been 32 hours, and have recieved no confirmation or clearance whatsoever. I have however been in-store at Maroochydore multiple times and they have tried their hardest to assist me, so I have no complaints with the Maroochy team. Its the online team at head office that clearly don't give a rats about their customers. Never buying online from them again.

Upset

Upset

  • 3 reviews

Excellent service

published

I needed an extra fridge for the festive season and Joyce Mayne at Maroochydore provided me with fantastic service (Daniel Clarke) and a great price on a 120l Hisense bar fridge...
I would recommend this store for service and value for money.

Return Claim MadeNo
Warranty Claim MadeNo
Product Purchasedtoday
Paul Hopwood

Paul HopwoodSouth East Queensland, QLD

Liars!

published

My Son went to Joyce Maine Garbutt to buy a 144hz monitor. That was his 1 requirement. Not being a computer expert he trusted the salesman who sold him an LG 32MP58HQ which IS NOT 144hz! Due to no recordings of the sale I can not prove anything but My Son was clear! 144hz. The 32MP58HQ is only 60hz. Do not trust sales people at Joyce Maine Garbutt!!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationJoyce Maine Garbutt
Warranty Claim MadeNo
Product Purchased32MP58HQ
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1 comment
Paul Hopwood
Paul Hopwood

Quality of the monitor is actually great but NOT WHAT MY SON ASKED FOR!

Caro

CaroSouth East Queensland, QLD

Joyce Mayne Chancellor Park service is OUTSTANDING especially from Mitch!The whole team are amazing!!!

published

The team are engaging and welcoming and guide you to where you need to be without being pushy. Mitch had the patience of s saint and helped me get my tv up and running...you deserve a pay rise. You rock!!!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationChancellor Park Sippy Downs Sunshine Coast
Warranty Claim MadeNo
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Sylvia

SylviaSouth East Queensland, QLD

  • 6 reviews

Don't buy from Joyce Mayne online

published
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
dowk2200

dowk2200South East Queensland, QLD

  • 3 reviews

Horrible online order experience

published

Horrible follow up. Ordered product a week ago. Followed 3 times over the phone email facebook. They said its out of stock and re routing the stocking. called again they said its discontinued and they will issue the refund. Could have told me earlier. Very disappointing service. Cheap for the reason.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review

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Kevin L.

Kevin L.Darling Downs, QLD

Purchase of HP Printer

published

I went to Joyce Mayne Toowoomba to purchase a HP Printer,I had purchased from this store before and the service was good, however this time the salesman must have got out of bed the wrong way. He was most upset that I did not accept the extended warranty for extra cost and when I said my last printer lasted 8 years he said this one won't. I worked in retail for many years and I know some customers can be difficult but in this case I knew what I wanted and was just happy to pay the price and be on my way . Maybe this person needs some help with customer service.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationJoyce Mayne Toowoomba
Warranty Claim MadeNo
Product PurchasedHP Office Jet Printer 801
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Carolyn S.

Carolyn S.Sydney, NSW

  • 7 reviews

We went into the store to see the Dishwasher we wanted

published

The sales rep was OK but he did us a deal as we had done our homework first on the best prices. We also got a cash back from Bosch.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMaroochydore
Warranty Claim MadeNo
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Daniel

DanielSydney

  • 3 reviews

Don't buy from them, even if they're the cheapest.

published

Purchased and paid for a product online, and received an automated email from Joyce Mayne saying they'll review and confirm the order. I sent 3 follow up emails over the course of three weeks, with no response. I also also called and confirmed my phone number for a call back, with no return call received.

No confirmation and/or delivery is bad enough, but then not even responding to email/phone communications to resolve the issue is terrible customer service - it's as if they don't even exist. I'm actually shocked that any company could become this useless... the only way would be that Joyce Mayne has systemic system and culture problems from the top down.

Don't buy from them, even if they're the cheapest.

Jacqui M

Jacqui MNorth Queensland, QLD

Excellent service!

published

I bought a lg robotic vacuum from Clint at the domain store in Townsville. I highly recommend Clint he was very knowledgeable and happy to assist in any way he can. He is an asset to your store.

Jacqui Miller

Return Claim MadeNo
Store LocationDomain central Townsville
Warranty Claim MadeNo
Product PurchasedLg R9Master robotic vacuum
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Extremely poor customer service

published

Placing my online order was fine with no problems. It was after the order was completed and "under review" that problems began. I received no communication for a week after ordering, it then took 4 attempts to contact someone and find out where my order was up too and finally received a reply which was to "escalate it with the team". Finally an email response indicated it would be sent either that afternoon or the following day, with still no further communication or confirmation this occurred. Phone calls have not been returned and I am still still waiting 2 weeks after the initial order with no clue as to where my product is. Extremely unhappy and I do not recommend buying from the online store.

Return Claim MadeNo
Warranty Claim MadeNo
Alicia

AliciaSouth East Queensland, QLD

Do not buy online

published
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
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No after sale service

published

Absolutely appalling after sale service. Sent me an invoice made out incorrectly. I have been trying via phone and email for two weeks to get this attended to. Also paid for a 2 year warranty and have received no paper work. I called my local store in a desperate attempt to get this issue rectified but they are unable to help. Will never recommend or buy from Joyce Mayne again.

darren

darrensunshine coast

canon camera

published
David

DavidSydney

Really care about their customers

published

I had an issue with an item purchased online. I telephoned their Call Centre and only waited a short time in a queue. The agent took time to understand the issue and quickly resolved it. In a era where long wait times and untrained call centre agents are too common, it was an absolute pleasure to be treated by the Joyce Mayne Called Centre in a quick and courteous way.

Rick H.

Rick H.Toowoomba

These Folk Will Go The Distance For You!

published
angrybird

angrybirdMelbourne

  • 2 reviews
  • 1 like

Never sent item, never respond

published

I ordered a mouse on their website on 17 September, paid via paypal. Didn't receive any update after 7 days, so I wrote them an email. An automated email said someone will get back to me in 24 hours. The promise failed. I wrote another email again, and an automated email again but still no one contacted me.

Long story short, tried contacted them 3 times but in vain. 30 September now still no response, neither have I received my order. I have to open a dispute on Paypal.

Rubbish customer service.

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Questions & Answers

Mary

Maryasked

Online store

Hi my names Mary I recently purchased a Asus 14inch laptop online I would like someone to help me plz.

No answers
Mary

Maryasked

Online store

Where is my item that I purchased yesterday afternoon online

1 answer
Mary
Mary

Plz I purchased a laptop for my teen age son he's home schooled now but he needed a laptop and I bought one online never received any confirmation what so ever if I don't receive it I want a full refund.

Tracey Dukes

Tracey Dukesasked

Joyce Mayne

During your January Sale I purchased an air-conditioned from your South Nowra store. The incorrect item originally arrived but the delivery men were quick to rectify the error. A few days later your electrician came and measured up for the instillation and I was told your sales person would get back to me. I reached no satisfactory with my phone calls to the store so I visited the store in person. The staff didn't remember me but your documentation confirmed the sale. Joyce Mayne had no documentation regarding the measuring up so I requested the electrician be contacted. He remember me, my house and giving the relevant information to your store so it appeared to be lost. I declined to suggestion, I install the air-conditioner myself. Today's information is , the sales person is on a day off and someone is going to get back to me.
QUESTION: What do I do now? How do I make the agreed transaction happen?

1 answer
fann
fann

If you paid on your credit card, go to your bank and cancel the transaction and purchase elsewhere. If this isn't the way you wish to go, contact The Office of Fair Trading, they will help you

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