They will only publish good reviews on their website.
Bought a Rinnai Aircon from Townsville just under a year ago and whaddyano it has developed problems. Rang Joyce Mayne and was told to contact Rinnai myself. I did this and a week later I am still waiting for their customer care to do something...anything. So I thought I would write a review on Joyce Maynes website warning customers on what to expect if they purchase a Rinnai aircon. Joyce Mayne emailed me to say they will not publish the 1 star rating so you have to wonder how true their customer reviews are?
Purchased a TV online 11 days ago, despite numerous attempts to contact them, mind you by message only as nobody to talk to on the phone, I still cannot get anyone to tell me when I will get my goods, then when you ask for a refund you are told it will take 3-5 business days to get your refund, 5 seconds to take it 3-5 business days to refund, utter rubbish!!
Not the best in-store experience
Last wk my mum and I bought a few things each in the triple figure $ range. The man that served us was nice and knocked a bit of each of the items without us asking. However, on Sunday we went back to the store for another expensive item. Only a couple of customers in store but not a staff member in sight.
I knew what I was after but wanted some information about it and a good deal. I walked round the entire store and not one person came to my assistance. Actually I couldn't see anyone. The counter was also unattended. Eventually the only per...son I did find near the tech dept was at a desk on the phone. I did another lap around the store, eventually finding what I was after but no staff still. Took it to the counter where a poor lady had been waiting to be served since I came in. I stood behind her and waited for a while. Eventually someone came to the counter. When I was served I asked if they could do a better price. He straight out said "No, that'll be $XXX". I stated that I know a few people who have walked into store and had $10 knocked off this product. He didn't want to know about it. I guess it depends who you get, and where you shop. Obviously this experience left me a bit disappointed. I didn't bother to ask for information about the product. The staff member seemed in a hurry to get back out the back. As it was a xmas present and no alternative store to purchase from I paid for it and left. I know it was a Sunday and it is the end of the year but if you are going to work in retail you need a team of enthusiastic staff and helpful ones. That was not present on my latest trip.
Missing items in order, no refund provided as yet
The website is easy to navigate and you can quickly find what you need to buy. Pricing is not very competitive, but I was told that you go to Joyce Mayne for their customer service. Unfortunately, I have had a horrible experience in my only purchase with them, and despite followups, I don't see my issue being resolved. I received my online order with 1 item missing. After raising a ticket (which was easy and fast), I was redirected to the fulfilling store. A representative from the store called me and told me that the item I had ordered was not...in stock, hence they did not ship it. I let slide the fact that they should have at least communicated this proactively to me, and asked for a refund. The rep seemed unsure on how to process that, but committed that it would be done. Two weeks and a few more follow-ups later, I'm still without my money. It is very clear to me that the online and offline divisions of Joyce Mayne do not coordinate well with each other, and that's the reason I wouldn't be too keen on shopping with them.
Fixed my problem
Bought a computer with from Joyce Mayne only a couple of months ago and it has had issues. Thanks to the store manager for replacing the computer so I could complete an assignment deadline.
Beware before you buy
My husband and I bought a brand-new washing machine from Joyce Mayne just over 2 weeks ago (after shopping around between Harvey Norman, The Good Guys and Joyce Mayne at Domain Central) and settled on Joyce Mayne as we were guaranteed REPLACEMENT rather than REPAIRS if the machine is defective or faulty. This was extra peace of mind, and paying that little bit more for replacement was what won us over.
Not even a week and a half later, the washing machine is not working. We contact Joyce Mayne and are told they will look at doing repairs, whi...ch could be scheduled anytime in the next week, leaving us without a washing machine for this whole time. After a full day of going back and forth and arguing that a brand new machine shouldn’t be faulty, we basically get told to wait and they’ll see what they can do. Waiting a day may not seem like a lot to some, but it is a long and stressful time when you don’t know what they’re going to do, and if you’ll be without a washing machine for potentially a week or more. On the second morning, after contacting Joyce Mayne again for an update we are told they are going to replace with a new machine, ONLY because they’ve been told that getting parts to do repairs will take too long, not because we received a defective brand new washing machine. This is absolutely ridiculous and just a joke to us – bottom line, you buy brand new, you expect brand new and working! We have since found out that the guarantee of Product Care Replacement is after a 2 year period… so it doesn’t matter if you’ve just bought a brand new item, if they can repair, they will. This was something that was conveniently left out on the date of purchase too! It’s especially not right or fair that the strongest point of the sales pitch was the replacement guarantee. To add insult to injury, we were told the replacement machine was to be delivered on Saturday morning first up (before 10am). We changed our whole morning around to suit this and after no delivery before midday, we called and were told they had no notes to suggest this, and no idea when it would be delivered!!! Just another nail in their coffin! We get told they will call half hour before and even then, cannot give us an arrival time or try to redeem themselves and deliver our machine right away. So here we are again, changing our afternoon plans to suit Joyce Mayne. They called at 2:30pm to say they were half hour away but delivered our washing machine at 3.30pm. Go figure! No sorry no nothing - it’s contractors that do the delivery, absolving Joyce Mayne of any responsibility. Very unhappy customers to say the least. I am also 7.5 months pregnant and having to deal with this whilst my husband was away for work.. well in all honesty, I should never even have had to deal with it – they should have replaced on the first word being that it was only purchased days before AND brand-new; common sense is supposed to prevail. I’m sure Joyce Mayne wouldn’t put up with this either if they were in my shoes! If they could have just been straight with us from the start and apologised maybe we’d feel differently – it’s all just been lies. We have shopped at Joyce Mayne for over 5 years and have a household full of Joyce Mayne items but no more, we are so disgusted with the service and lack of professionalism that was displayed… and just basic common sense and decency. We hope everyone will keep this in mind before shopping at Joyce Mayne Domain.
Just the Best customer service you can ever experienced
I am not an easy customer, I'm quite demanding and hard to please. I was looking for a washing machine and I've experienced the best customer service ever by Dan, the Manager, and his team.
I highly recommend to stop by for a chat if you are looking for something, the guys at Joyce Mayne in Maroochydore are Extremely HELPFUL
Do not buy from them online
My parcel is missing and there is no way to contact either the courier company or Joyce Mayne. I waited on line for 3 hours to text with no outcome or infomation provided - I cannot get a refund and the parcel has vanished
Do not buy from this company online.
Unable to get any information on my order for a month. No response on any queries . If you call a store they just say head office will respond, which they never do. Cant issue a refund. This is worst experience ever. I will never buy anything for them. I have to take the matter to ACCC. That's how bad it is.
Worst decision i have ever made to shop with Joyce Mayne online
Ordered TV on line paid for it pick it up in 2 hours 2 weeks later no TV. Head office unreachable Terrible service will never shop with Joyce Mayne online
- Online store
- Verified customer
Worst online shopping experience
I ordered a product on 27/11/2019, today it’s 12/01/2020 and I still did not receive my order. I have contacted their customer support several times, and after chatting with a chatbot (over and over again), I was done with it and gave them a call. Over the phone they promised me to refund my order, but this never happened. Then I got in contact with them again over Facebook Messenger, and they promised me twice that I would get an email with an update, but still haven’t heard from the since then...
This customer service is just terrible, I will never buy from them again and recommend not buying anything there. Only thing they give you is false promises...
I really like shopping at Joyce Mayne South Nowra. I find it an easy shop to find products, and the staff are always helpful. If they don't have what you want in stock they are always happy to order it in for you. And buying online and picking it up from their warehouse is so easy. I recently bought a freezer online and was able to pick it up within a few hours at the warehouse. There are always enough parking spaces as well
Terrible online customer support
Absolutely terrible online service. I ordered a new phone online for 2 hour click and collect, as I was at work and didnt want to bother with the crowds after I finished. Get an email saying the payment is under review (meanwhile, the money is already gone from my account) and may take up to 24 hours to clear. At the time of writing this review it has been 32 hours, and have recieved no confirmation or clearance whatsoever. I have however been in-store at Maroochydore multiple times and they have tried their hardest to assist me, so I have no complaints with the Maroochy team. Its the online team at head office that clearly don't give a rats about their customers. Never buying online from them again.
I needed an extra fridge for the festive season and Joyce Mayne at Maroochydore provided me with fantastic service (Daniel Clarke) and a great price on a 120l Hisense bar fridge...
I would recommend this store for service and value for money.
My Son went to Joyce Maine Garbutt to buy a 144hz monitor. That was his 1 requirement. Not being a computer expert he trusted the salesman who sold him an LG 32MP58HQ which IS NOT 144hz! Due to no recordings of the sale I can not prove anything but My Son was clear! 144hz. The 32MP58HQ is only 60hz. Do not trust sales people at Joyce Maine Garbutt!!
Joyce Mayne Chancellor Park service is OUTSTANDING especially from Mitch!The whole team are amazing!!!
The team are engaging and welcoming and guide you to where you need to be without being pushy. Mitch had the patience of s saint and helped me get my tv up and running...you deserve a pay rise. You rock!!!
Don't buy from Joyce Mayne online
Terrible and unprofessional service!. Ordered a laptop a week ago. I followed up over the phone when I did not receive the laptop in the allocated time. They told me it was out of stock and issued me a refund which I should get in up to 4 business days. They could have told me earlier and not kept me waiting for my laptop or refunded me earlier, or better still not have a product for sale on the website (and take money for) if they don't have the product in stock! Very disappointing service especially since they did not communicate any of this ...to me before I rang them after waiting for a week. They could of at least offered me a laptop with similar specs for the same money with a priority delivery so I don't have to shop around and wait for a delivery again. Obviously a customer's time is not important to them.
Horrible online order experience
Horrible follow up. Ordered product a week ago. Followed 3 times over the phone email facebook. They said its out of stock and re routing the stocking. called again they said its discontinued and they will issue the refund. Could have told me earlier. Very disappointing service. Cheap for the reason.
The reviewer stated that an incentive was offered for this review
Purchase of HP Printer
I went to Joyce Mayne Toowoomba to purchase a HP Printer,I had purchased from this store before and the service was good, however this time the salesman must have got out of bed the wrong way. He was most upset that I did not accept the extended warranty for extra cost and when I said my last printer lasted 8 years he said this one won't. I worked in retail for many years and I know some customers can be difficult but in this case I knew what I wanted and was just happy to pay the price and be on my way . Maybe this person needs some help with customer service.
We went into the store to see the Dishwasher we wanted
The sales rep was OK but he did us a deal as we had done our homework first on the best prices. We also got a cash back from Bosch.
Questions & Answers
do you sell 3D printers and scanners?
I would like to purchase filter cartridge for Trent & Steele desktop water cooler.
Please advise if it is available and cost.
Hi my names Mary I recently purchased a Asus 14inch laptop online I would like someone to help me plz.
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