Joyce Mayne

Extremely disappointing experience with Joyce Mayne Townsville. Purchased a fridge that failed within two weeks, resulting in spoiled groceries. The replacement fridge then failed again within three days, causing further loss. Despite two faulty… Read more

units in a very short timeframe, I was not offered a refund. Instead, I was only shown more expensive alternatives due to space constraints, leaving me $500 out of pocket just to get a working fridge.

When I raised the issue, I was told to deal with the manufacturer rather than being supported by the store, and the response was dismissive.

Two faulty fridges, financial loss, and no meaningful resolution offered. I have now escalated this matter.

Peter from Joyce Mayne store in Maroochydore was so very helpful with the TV replacement and extended warranty. He rang me back several times to make sure it all went smoothly. Thank you so much Peter for the outstanding customer service Chris✅✅✅ Show details

Thanks Taya – Shout out to Taya for her excellent product knowledge and friendliness and helping us obtain the fridge we needed. I would recommend JM Chancellor Park.

Good service. Good outcome – I recently shopped for a black dishwasher and fridge during the Black Friday sale time. I visited lots of shops as well as on line. When I visited Joyce Mayne Maroochydore it was easy to navigate the store to find what I was looking for. The range of options was good as I could inspect what I had researched on line. The difference and standout… Read more

was the customer service received from Kristan at Maroochydore. She was very professional, friendly and helpful with great product knowledge but the most important thing, is she listened to what I needed, took measurements with me, suggested options along with benefits of each product.

I think I received the best possible price available during the sale due to Kristan's communication.

I'm about to receive delivery. Kristan has called me with arrangements. I'm concerned about scratch and dents during delivery because they are matte black. At my request she has arranged for unpacking and inspection upon delivery. She has done her best. Thank you and highly recommended. Great customer service from Kristan. 5*

Store in Darwin is very unprofessional dealing with customers especially when require a products repairing/servicing. It's been 11 days since they sent LG microwave for repairing, now they are telling there was a mistake with other products sending for servicing, while I received a resolved text 5 days ago. Strongly recommend not to purchase anything from there where you have other retailers providing way better care. Show details

Ridiculous customer service – Absolutely ridiculous, your store in Townsville hold me on the line for 15mins because they weren’t able to give me an answer about my delivery, then they close the call. Your customer service is ridiculous. Joyce Mayne never EVER again.

Delivery delays, lack of communication and rude staff – I bought a fridge/freezer at Joyce Mayne Townsville on a Sunday. The store staff was friendly and we had a good experience. We picked Joyce Mayne as they have in-house delivery staff, which we thought was good as there will be more control about delivery timings. We asked about delivery and was specifically told about the morning (9-12) and… Read more

afternoon (1-until finished) delivery, with no exceptions. I chose the morning delivery schedule for Thurs due to work commitments and paid $100 for this delivery. On the day of the delivery, I called the store at 11am as I have not received any call or information about the delivery. I was then told by the store staff that the morning delivery is between 9-1pm, which was a different information I was given at the store. I was then told that there must be a delay and the item would be delivered maybe in 2 hours. I waited more and by 1pm, the item was not delivered yet. No information from the delivery team about the delay so I called the store staff again and asked where the delivery staff were as I have to go to work and how come there was no call from their staff to inform the customers of this delay, which the store staff cannot answer. I had to call my partner to come home to receive the delivery so I can go to work. When the item was delivered at 2pm, my partner stated that the delivery staff were rude and just dumped the item and walked out without any apologies or explanation. The customer service is lacking and there should be more training for the delivery people with regards to communication delays. Because of this experience, we will not support Joyce Mayne store in the future.

Thanks Gordon my wife was very happy for your help after being treated badly at the Maroochydore store. Show details

Very happy will definitley be back – I went into Joyce Mayne Townsville today was Served by the Amiee she was so helpfuly and friendly, she had a beautiful smile. She knew bout product i was wanting to buy. I was extreamly satisfied with price. We have shopped in your store many of times and never had this customer service before. Amiee was lovely and i couldnt fault her service at… Read more

all she is such a great credit to your Store. I went and spoke to Store Manager and told her how happy i was with my shopping experience. Keep up the great customer service Amiee you are amazing.

Outstanding Customer Service at Maroochydore – Exceptional service! The best sales experience we have ever had. Was served by Terrence at the Maroochydore store when looking for a new tv. And he was so incredibly helpful and got us a great deal. He patiently answered all of our questions and was very thorough in his knowledge of TV’s. He went above and beyond so many times to the point he was… Read more

going to come in on his day off to ensure our purchase got to us swiftly. It was an absolute pleasure to be served by someone so friendly and easy going. We had not shopped at Joyce Mayne before but now we will certainly go back thanks to Terrence.

Online store – Not told at time of purchase that stock of the vacuum replacement battery, was unavailable. They happily took my money and 5 weeks later I am still waiting and just received a message that it will be another 8 weeks! Absolutely disgraceful! Will never even look at their website again. Show details

Not advised item is unavailable – Ordered online and my order status said “backordered”. Sent email about when item in stock, 9 days later no response. Went to online chat, was told they couldn’t confirm and would check with store, another 2-5 working days. My money was taken and I was never informed that the item was not available.I cancelled my order only to be told that this had to be checked with the store before I could even get my money back. I’m still waiting

Outstanding service and knowledge – Thanks to Blake in the Maroochydore store we bought 2 fridges, after 2 other different stores he was the only one we spoke to with product knowledge to advise us correctly on the fridge we could change the side of the door hanging on one, he arranged delivery promptly and both arrived with no issues and it was an absolute pleasure to deal with… Read more

him, any future purchases of electrical etc will see us go back to him at Joyce Mayne Maroochydore again, a credit to the company.

I thought I was being scammed - relieved to find the service is this bad (!) – Laptop ordered ten business days ago and not yet shipped. Was *very* worried that I had ordered from a sophisticated scam during Black Friday sales. Am relieved to find that many people have had a similar problem (items just not being delivered; no accountability). Would give no stars if I could. Show details

Deserves a No star review – Staff member in Toowoomba was polite & helpful on the phone, but told me to place the item, a printer, in the online cart for accurate delivery fee. I did this & I paid. The money was taken out, when we checked our bank account the next morning, but I found we had received an email to say they had cancelled the order. They rejected the email I… Read more

sent inquiring about this, because it was titled very, very unhappy customer, which tells me they do not want to deal with complaints & have had many. The most frustrating part of this is that they waited until the Black Friday prices were over before cancelling, robbing us of the chance to buy elsewhere at Black Friday prices. I assume they were trying to scam us to pay full price, however this will not be the case. I think if you wish to purchase from Joyce Mayne, if you do not live in a remote location, such as we do, shop inshore. We have not had problems when doing this, however, be warned that they are part of the Harvey Norman chain, which I do not recommend under any circumstances, as even shopping in person at Harvey Norman does not save you from being scammed, as they will tell you that they are "giving" you some computer accessories for free when purchasing a computer & give you almost no choice within their chosen options, then charge you anyway, so do not fall for being railroaded into accessories they chose.

If you’re a woman don’t shop here – If I could give this company, no, stars, I would. The male salesmen in the store at Maroochydore are rude and condescending and talk over the top of women. They just don’t listen. Don’t bother about reporting it to the manager because he’s the same. I will never shop in the store again. Show details

Great service and pricing – My wife and I had been researching robotic vacuum cleaners for some time, in the leadup to the Black Friday sales. We knew what we wanted but were going to wait until the (possible) specials were advertised. But then Jolane came along. She knew here products well and offered us a deal we really couldn't refuse, with the offer of a partial refund… Read more

if the item's price becomes even lower during the Black Friday sales. We were so impressed with Jolane that we ended up buying another item at an exceptional price, at the same time. Great work Jolane and Joyce Mayne.

STAY AWAY FROM THIS ONLINE STORE! – Was only made aware they had no stock after I sent an email & connected to a live chat questioning when my order would be sent. 7 days later & still no resolution. Thankfully I paid via PayPal so can file a dispute for a refund. DO NOT WASTE YOUR TIME WITH THIS COMPANY! Show details

Surprised Joyce Mayne does this – One star for selling merchandise probably known as defective, and only three stars for making a full refund. Relates to a budget tablet on sale for half price. I purchased it more as a play thing and would have been happy had it lasted for the 12 month warranty. Problem was it wouldn't even turn on so was returned 2 hours later for a full refund,… Read more

no questions asked. But the way of the refund raised questions. The cashier signaled someone was it OK. He said "Yes" and disappeared. I questioned the cashier who said something about a problem, and then refunded my payment. Seemed no one wanted to discuss it' I had seen dozens of these items in a heap a few days before and was intrigued only a few were left. I only lived a few K's from JM so a prompt return was easy but wonder how many had already been returned, and how many buyers lived too far away and simply took their lumps. At $68 per time JM looked to make hundreds of easy dollars selling an item which should never have been on display. Poor Form Joyce Mayne.

BH.

Bait and Switch – Why are you still advertising Battlefield 2042(PC) on your website when you've issued a refund notice that will take 2 to 3 days complete? The ACCC needs to look at this sort of garbage. Show details

YOU LOST A $2000.00 PLUS SALE TODAY BECAUSE OF A STAFF MEMBER – Joyce Mayne Townsville store, phoned today 23/06/23 to get a best price on firstly an upright freezer….never got to the other items. Due to the arrogant, narcissistic and self righteous little male on the phone ([Name Removed]). This person needs to understand the difference between a discussion and argument. What is it about these millennials… Read more

(assuming he was around that age group because of his attitude and tone) that firstly don’t know what listening and discussion is. And, secondly, the world does NOT revolve around him and his stunted communication ability. His arrogant and ‘know it all’ attitude led to him being argumentative and consequently made everything about him. So, trying to have a discussion with him and get relevant information that was understandable was an exercise in pure futility. The ‘cherry on the top’ for me was when the topic of comparing The Good Guys extended warranty product with Joyce Mayne’s came up he suddenly, so arrogantly and narcissistically, seem to take umbrage at this and declared….”Oh, I know ALL there is to know about them and I’m not (basically) going to waste my time on this.” The subtext message I got from this was ….”nor with your”. WOW! Really….ok then, bye bye. Oh, and by the way I’ll let your boss know now that you just threw away a sale of over $2000+ today. Good job, kiddo. You keep knocking’ them outta that self-centred ballpark of yours. Let’s see what your boss has got to say to you about all that. Why the hell this kid is in sales I don’t know. These millennials treat their work like every moment is an opportunity to perform and wait for the adoration and applause. This is the real world pal. Wake up to yourself and be an adult. The world is ‘not your oyster’ and reality has a way of biting….like now. He is the sole cause today for the loss of a $2000+ sale today for you Joyce Mayne. How’s that workin’ for ya!

Customer Service & Product Care – My one and only purchase from the local store in my life and it was a horrible experience. Don't care attitude and never go back again. Show details

Easy return of faulty stick vacuum – I was assisted by Tri who was extremely helpful and arranged the return and credit note for my Bosch stick vacuum which stopped working whilst still under warranty. Tri made the whole process easy and also helped me in choosing a replacement product. I would go back to this store just because of the service I received today. Show details

Joyce Mayne Nowra - Always a great experience – Having purchased heaps from this store over the years, my expectations were met & surpassed buying a replacement laptop. What impressed me was Michael took the time to find out what I actually needed & spent time educating me, leading me to the perfect laptop to suit my needs. Thank you, it's exactly as you said it would be. Show details

Do not order online!! – What an absolute joke for online shopping! I purchased and paid for a dishwasher online as I didn’t have time to go into the store, I thought I was saving time… But turns out I couldn’t pick it up at all because they haven’t processed the online order…what?! It should be instant that’s why people buy online. They couldn’t even help me finalise… Read more

it once I’d called them. Even worse.

You guys really need to fix your process with this, it’s really ridiculous this day and age that online orders aren’t instant. I mean it defeats the whole purpose of online shopping!!

Service with a smile! – I was after a new fridge in a hurry as mine had broken down. Online was a nightmare as no delivery before August, 3 months away. Lovely lady at JM went out of her way to track one down then arranged for it'd delivery the following day plus removal of old fridge. Now that was service with a smile.1 Show details

Fantastic service – Every time I go into this store, I am greeted with a smile and asked if I need help. If I don’t need help I am able to look around unhindered. Awesome! Fantastic service. Show details

Worst customer service ever – Went into Joyce Mayne Sth Nowra NSW store to buy a Fisher & Paykel 8.5 kg washing machine 14 Apr 2022. Was assured by the salesman none were available and no one could advise when one would be. He advised the 10kg LG washing machine was the best one, that his family own them blah blah, so I went ahead and paid for it. Got home and checked reviews… Read more

and they weren't very good so went back on Saturday and tried to order the 8.5kg but, as it was Easter, different salesman said he would phone F & P on Tuesday and let me know when the next order was planned. I switched from the LG to the F&P 10kg but changed the day of delivery to Wednesday to give some time for finding out about the 8.5kg. No one rang so I rang them Wed, 9.13am 20/4/22, to be told F&P had no idea when 8.5kgs would be avlb. Sales rep said tried to phone me twice. I have no missed calls registered. I spoke to the new manager/proprietor on Wed 20/4/22 @ 9.22am who told me the same thing. When I said I would cancel the order and regroup he suddenly noticed 6 had been loaded Tuesday at about 7.25am. Told @ 12.11pm machines had arrived, delivery Thursday ( 21/4/2022) Text advised delivery between 2 and 5.00pm 21/4/22. No 2nd text. I rang at 4.17pm and was told all deliveries will be done even after 5.00pm. At 5.14pm was advised tree had fallen on truck in the morning and warehouse had been calling everyone. But not me. I will never buy another thing from Joyce Mayne Sth Nowra. I will collect my $200 credit and buy all my kitchen appliances elsewhere.

Dishonest & Deceptive Company – Put an order in that was claimed to be in stock after trying to order from Harvey Norman who said they didn't have stock and it would be months. I have now discovered that Joyce Mayne is Harvey Norman trading under a different name. This is deceptive behaviour. Order has now been in for 2 weeks they have been unable to provide my item but have… Read more

refused to acknowledge that the product is not in stock. I have asked for a refund but doubt it will be forthcoming especially after my experience with dealing with my local Harvey Norman store which is why I put the order through Joyce Mayne thinking that they were a different company. Most definitely a buyer beware situation.

Borders on Fraudulent – Paid for advertised product that Joyce Mayne did not have access to ,,, 6 weeks later still waiting for refund. Joyce Mayne behaviour in advertising unavailable products continues,, has now reached a stage where they don’t respond to emails. Do not deal with these people. Read online reviews as this is apparently standard practice for this deceitful company. Never again! Show details