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Police Bank

Police Bank

Branches, Online
1.4 from 15 reviews

See the Best Banks in 2019 as rated by Australians on ProductReview.com.au.

Reviews

(1)
(0)
(1)
(0)
(13)
  • Topic
    • Loan Application (4)
    • General Transactions (3)
  • Transparency
    2.5 (4)
  • Customer Service
    2.0 (4)

Michael Ryan

Michael RyanIllawarra, NSW

Top of the tree

published

40 years
Most reliable, every time there has been an issue I can rely on this branch to sort the problem , fix it and contact me with result.
10 out of ten. Cannot express enough how good this Branch and the Bank staff are.

Transparency
Customer Service
TopicGeneral Transactions

Bill Haran

Bill HaranIllawarra, NSW

  • 3 reviews

Hoops Hoops Hoops

published

Been with Police Bank for 40 years no repayment problems ever wanted to borrow $15 K and put through so many hoops decided not to proceed. Very poor service as well.

TopicLoan Application
1 comment
Police Bank
Police Bank M.Police Bank
Teeny69

Teeny69Mid North Coast, NSW

  • 2 reviews

Staff dont have the skills to manage more than one account.

published

Staff dont have the skills to manage more than one account. Say they will get back to you within 24hrs. 1week later nothing. Takes so long to get a loan that the documents are out of date.

Transparency
Customer Service
TopicLoan Application
1 comment
Police Bank
Police Bank M.Police Bank

Waiting time over the phone

published

I've just waited on the phone for 11min 22secs. And that whole time was ads. I didn't get any update on my progress in line so I hung up! I'd like to know my call is progressing at least!

Transparency
Customer Service
TopicGeneral Transactions
1 comment
Police Bank
Police Bank M.Police Bank

Hi Denese Anne,
We're sorry to hear about your disappointing experience today. Could you please send an email to marketing@policebank.com.au with your member number & best contact details and a member of our team will be in touch with you shortly.


Len

LenSydney Surrounds, NSW

The worst Bank ever have no customer service.

published

I have been a member for the past 12 years and have only been with Police bank. their service is the worst you will get there is no customer support at all. I have always paid my loans on time and lately every time i ask to refinance or for their help i get knocked back. They make you jump through hoops only to knock you down. Then they wonder why people go elsewhere and get loans with higher percentage. Don't send us emails offering better services when you don't honour them. I am very disappointed and will be changing banks. Don't waste your time with a bank that don't look after their Customers.

Transparency
Customer Service
TopicGeneral Transactions and Loan Application
1 comment
Police Bank
Police Bank M.Police Bank

KLF2020

KLF2020Sydney, NSW

WORST BANK I'VE EVER ENCOUNTERED

published
TopicLoan Application
1 comment
Police Bank
Police Bank M.Police Bank

K c

K cNew South Wales

  • 9 reviews
  • Verified customer

TERRIBLE BANK, LOOK ELSEWHERE

published

Have been with Police Bank for over 11 years, am becoming extremely dissatisfied with their service, allow bank account to be overdrawn, then reverse this and charge a dishonour fee for a direct debit not set up for this account, they play with your money as they feel like, ask for assistance and get zero

1 comment
Police Bank
Police Bank M.Police Bank

Rick

RickWest Haven

They are getting worse.

published

I have been with the Police Bank previously Police Credit Union and went and made an application at the Port Macquarie Branch for a personal loan. Sent an 8 page application most of the information already known by the institution from previous applications but still not taken into consideration or no data retained from previous credit history. Front counter not real sure of products and was advised everything was changing because it was the 1st July. 40 odd years with bank and its getting worse. God help the next generation.

3 comments
Police Bank
Police Bank M.Police Bank
Rick
Rick
Police Bank
Police Bank M.Police Bank
John

JohnSydney, NSW

  • 4 reviews
  • 7 likes

Hopeless bank

published

Absolutely useless organisation, had a legal matter with an estate to finalise and took ages. Branch staff were very helpful mind you it seems the delay was in their compliance area.

1 comment
Police Bank
Police Bank M.Police Bank
William Foster

William FosterBeaumont Hills

NO common sense or discretion whatsoever!

published

Got knocked back for a small car loan, despite showing irrefutable evidence that I am currently (and have been for the last 6-8 months) putting more into savings each fortnight than my loan repayments would be anyway. I must give credit though to [name removed], who did everything she could to get this through the manager. Wasted 5 days of my life with this application and potentially missed buying the car I wanted. I have also previously priced getting a home loan through them, however, they are nowhere near competitive.

1 comment
Police Bank
Police Bank M.Police Bank

Thanks for your feedback William and we're sorry to hear that we have disappointed you. We're always looking to improve our processes so if you're willing to talk to us about your experience could you please email marketing@policebank.com.au.


aspie05

aspie05Mid North Coast, NSW

  • 13 reviews
  • 20 likes

Several excuses & states disability support pension is not a 'permanent' enough of an income

published

Possibly the worst service imaginable!

published

Not for core members

published

Bank offers loans not appealing to police....cheaper loans elsewhere.

Also..technology very very bad as you don't get after hours service.


aussiematthew

aussiematthewAdelaide

  • 4 reviews
  • 1 like

Don't waste your time - Selective and Not Welcoming unless you fill their agenda!

published
James

JamesVictoria

  • 21 reviews
  • 1 like

Old technology difficult to live with

published

Police Bank has some really decent rates and the kind of quick service you'd expect from a smaller credit union but they would definitely benefit from some technology upgrades. I had to sign up with a paper form and the website design is ancient with a difficult sign-in process. Once I was going though, I avoided their online presence and all was well.
Good rates, speedy customer service
Difficult to sign up, poor website

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