Police Bank

Monique Williams from Wollongong branch is amazing. We have been with the bank for approx 10years and have worked with Monique regularly. Her knowledge and attention to detail along with her calm, caring nature makes her so easy to work with. We would not be in the position we are in without her guidance. Show details

Monique Williams was exceptional. She helped us get our first home. Was clear, great with explanations, made sure we were aware of all we needed to be. We were super naive with this been our first time, and Monique was so patient. Highly recommend. Thanks W & J

Evana Tan (Police Bank) was extremely professional and made the entire process of purchasing our home extremely easy. Her communication and customer service was excellent and would recommend her services Show details

We just refinanced our loans for our two properties to Police Bank. The rates were extremely competitive which drew me to re-finance and the process and support during the re-finance was excellent. A big thankyou to Josephine for all the support. Show details ·  1

I am a first home buyer and didnt know alot of things before I started working with Monique. I have been with Policebank for 4 years now. Throughout this journey, Monique has always provided me with competitive rates and goes above and beyond her role to deliver outstanding customer service. Her expertise and knowledge is evident and she is always ready to help me with my current circumstances. I highly recommend working with her if you can!

Monique Williams has been fantastic throughout this entire process - she provides an exceptional level of customer service and has been so supportive- I cannot say enough good things about our experience with police bank. Show details

Taffy is the best, hands down, absolute asset to the Police Bank. Having been a customer off and on (mainly on) since 1994 I rank Taffy as top 2 employees ever (equal to Bob). Taffy has helped us out with everything from home loans to setting up accounts for our daughter. She smashes her job out of the park, the end. Show details

This review relates to their non existent alleged customer service phone arrangement. Rang at 1105 yesterday and followed the prompts and left a message with my phone number to get a call back as they were “very busy”. . Now 0712 today and no call back. As an owner maybe I need to fly down to Sydney and sack everyone connected to the call centre.… Read more

Cancel the one star and insert zero stars. Still have heard nothing since Wednesday, now locked out of my account because I transferred money from my Police Bank Account to a St George account in my name. Not that I could log in anyway as the system was demanding a pin with 2 numbers more than my actual PIN number. A disgrace. 0928 28/6/26

Police Bank should seriously consider changing its name to "Suspicion Bank", because apparently the biggest fraud risk to them is their own customers trying to use their own money. Every transaction feels like a high-stakes criminal investigation. Buy groceries? Fraud. Pay a bill? Fraud. Transfer your own money? Definitely fraud. At this point I'm… Read more

surprised they haven't frozen my card for checking my balance too enthusiastically. Calling customer service is less of a phone call and more of a test of human endurance. By the time someone answers you've aged noticeably, developed trust issues, and forgotten why you called in the first place. The app seems to function according to the phases of the moon. Sometimes it works, sometimes it doesn't, and sometimes it simply decides that accessing your own account is a privilege you've not yet earned. The best part is the constant account freezes. Nothing says "modern banking experience" quite like standing at a checkout with a declined card while Police Bank bravely protects you from the dangerous threat of buying your weekly groceries. When you finally reach someone, the solution is usually another round of security questions, another wait, and another promise that everything is fixed—right up until the next completely ordinary transaction triggers the fraud department's panic button. I've had more reliable relationships with self-service checkouts and more productive conversations with brick walls. Police Bank doesn't just hold your money—they make it feel like you're applying for permission to use it every single day. Would not recommend unless your hobby is sitting on hold, explaining that you are in fact yourself, and gambling on whether your card will work this week. One star only because zero wasn't an option.

I've been a member for 40 years going back the days of the Police Credit Union, I've never observed the 'Bank' to be in a more broken down state than what it is in 2026. From the absolute impossibility of contacting Customer Service, to the basic functions of what a Bank is required to perform it fails at all levels. Customer service if you could… Read more

call that from opening at 8am onwards any attempts to contact them will produce the recorded 'We're experiencing an unusual amount of calls..." , no they just aren't answering any.

Example of the state of its day to day banking operations: reporting a fraud/online transaction, firstly you have to be able to reach Customer Service (see above) then customer service will email the Fraud Department (you can't speak with directly they aren't answering phones or handing out their number to anyone) with the details, then you wait for something to happen. And you wait for weeks for a response, then repeat steps to contact Customer Service etc etc.

The Fraud Department are not afraid to make fraudulent entries on their records to cover for their inaction, a fraud in itself, but apparently that's the way things are done at the POLICE Bank. When you can finally argue your way through the levels of obstruction and speak to the Fraud Department you can see why they're happier to cook the books than action a fraud.

The enthusiasm for taking on a task is absolutely zero.

Broken down demoralised and soon to be raided by the regulators is my assessment.

We had the pleasure of meeting Monique Williams when purchasing our first home. Many years later, Monique has always gone above and beyond for us, her commitment and dedication to her clients is outstanding.

Taffy Yang went above and beyond for us in our loan application process- including the patience of a saint. She made a very stressful process much more manageable and i would 10/10 recommend

I cannot say enough good things about police bank and our relationship manager Taffy. Taffy is amazing, so down to earth and easy to talk to. Financial stuff usually makes me nervous, but Taffy is so personable that you can literally talk to her about anything. She made us feel completely comfortable asking questions and was incredibly supportive every step of the way.

I have had the pleasure of working with Taffy as our banking guru, and she has been outstanding. She is always approachable, incredibly responsive, and genuinely goes out of her way to help with whatever we need. Nothing ever feels like too much trouble, and she always takes the time to explain things clearly and find the best solution for us. … Read more

Taffy’s professionalism is matched by her warm and friendly nature, making every interaction easy and enjoyable. It’s reassuring to know we have someone we can trust who consistently delivers exceptional service and truly cares about her clients.

We highly recommend Taffy to anyone looking for a knowledgeable, reliable, and accommodating Relationship Manager. Police Bank is fortunate to have her on the team!

Recently refinanced our mortgage back in February to Police Bank (settled in early April) and the experience so far has been great. Every step of the way Monique Williams was very helpful and guided us through the refinancing stages with ease answering any questions or concerns we had along the way. No complaints from us so far and would happily recommend Police Bank to anyone considering. Show details

We recently had to go through financing with Monique Williams of Police Bank to purchase my dream house. Our finances are not easy being business owners, however Monique made it her mission to get us across the line (even submitting the structure to the CEO directly). We now have our dream house through a bridging loan facility allowing us to… Read more

offload our two other properties over 12 months - something other banks or institutions wouldn't even consider. We can't thank her enough

We didn't have the easiest finances to assess as business owners after transitioning out of the police, but Monique was amazing and we got the mortgage across the line with a structure she put to the CEO directly. My wife has her dream home through the bridging facility whilst we offloaded two other properties over the following 12 months when no… Read more

other bank or mortgagee would assist us as it was just all too complicated - amazing work and without her it would never have been a reality.

We are first home buyers and Monique Williams was absolutely amazing throughout the whole process. No question went unanswered and we felt supported the whole time as if she was by our side guiding us through it all. Thank you for helping make our dreams come true Monique! Show details

Monique Williams - super easy to get hold of, always ready to help wherever possible. Appreciate the years we have had dealing with you, definitely an Asset to Police Bank. Show details

Best refinance process I’ve experienced. Taffy was great and I felt she genuinely wanted to help us get the best out of refinance. I would recommend them to anyone. Also seem to have some good reward perks which I’m slowly learning about. Show details

We recently refinanced with Taffy as our relationship manger. She has been very clear about requirements and held our hand through every step. Very happy so far!

We couldn't be happier with the service Taffy Yang has provided while assisting us with our home loan for our new build. From the very beginning, Taffy has been professional, approachable, and incredibly easy to communicate with. She explains everything clearly, keeps us updated throughout the process, and is always happy to answer any questions… Read more

we have.

What could have been a stressful experience has felt seamless and smooth thanks to Taffy's knowledge, efficiency, and genuine willingness to help. Her excellent communication and attention to detail have given us confidence every step of the way.

We truly appreciate everything Taffy has done for us and wouldn't hesitate to recommend her to anyone looking for a knowledgeable and supportive banking representative. Thank you, Taffy!

Switched after many years with a big bank. 3-4 Months in now. Hands down, Taffy is the best personal lender we have ever dealt with. Helped navigate the paperwork, negotiated a sharp rate and maintained strong communication and updates on the application. Highly recommended Show details

We recently refinanced with Police Bank as we are constructing a new home. Our Relationship Manager, Monique Williams made the whole process very easy. Monique was available and very responsive to any requests or changes. Show details

We recently refinanced with Police Bank, and Taffy Yang was our relationship manager throughout the process. I can't thank her enough for the incredible support she provided from start to finish. I know I'm the type of customer who asks a thousand questions, but at no point did Taffy make me feel like I was a burden or an inconvenience. She was… Read more

always patient, knowledgeable, and happy to explain everything clearly.

Taffy went above and beyond to ensure we secured exactly the refinance we were hoping for. Her professionalism, communication, and genuine willingness to help made what could have been a stressful process feel straightforward and positive.

We are extremely grateful for everything she did for us and wouldn't hesitate to recommend both Taffy and Police Bank to anyone looking to refinance or secure a home loan.

Thank you again, Taffy!

We had an outstanding experience working with our Police Bank relationship manager, Monique Williams, throughout our mortgage application process. She was friendly, approachable, and always willing to answer our questions, making what could have been a stressful experience feel straightforward and manageable. Her professionalism was evident in… Read more

every interaction, and she handled everything efficiently from start to finish. We particularly appreciated her prompt and timely responses, which kept us well informed at every stage of the process. Her dedication, expertise, and excellent customer service made securing our mortgage a smooth and positive experience. We highly recommend her to anyone looking for knowledgeable, reliable, and professional banking support.

We have had the pleasure of dealing with Taffy Yang for a couple years now. Taffy has a wealth of knowledge and nothing is a drama for her. She has gone above and beyond for us. Taffy is a credit to the organisation. Show details

Evana Tan, outstanding service from her. Had an issue coming at us really hard and pushed everyone inside and outside the bank to make it work. Amazing to work closely with someone who understands customer service like no one else. And then after that, even sends an amazing plant to thank us for using the bank for our new home. We only got the house thanks to Evana and how well she looks after customers

Monique Williams from the Wollongong branch was extremely helpful with our recent refinance of 2 properties. She kept us up to date with the progress and nothing was ever a problem making the whole process easy and pain free.