Top of the tree
Most reliable, every time there has been an issue I can rely on this branch to sort the problem , fix it and contact me with result.
10 out of ten. Cannot express enough how good this Branch and the Bank staff are.
Hoops Hoops Hoops
Been with Police Bank for 40 years no repayment problems ever wanted to borrow $15 K and put through so many hoops decided not to proceed. Very poor service as well.
Staff dont have the skills to manage more than one account.
Staff dont have the skills to manage more than one account. Say they will get back to you within 24hrs. 1week later nothing. Takes so long to get a loan that the documents are out of date.
Waiting time over the phone
I've just waited on the phone for 11min 22secs. And that whole time was ads. I didn't get any update on my progress in line so I hung up! I'd like to know my call is progressing at least!
The worst Bank ever have no customer service.
I have been a member for the past 12 years and have only been with Police bank. their service is the worst you will get there is no customer support at all. I have always paid my loans on time and lately every time i ask to refinance or for their help i get knocked back. They make you jump through hoops only to knock you down. Then they wonder why people go elsewhere and get loans with higher percentage. Don't send us emails offering better services when you don't honour them. I am very disappointed and will be changing banks. Don't waste your time with a bank that don't look after their Customers.
WORST BANK I'VE EVER ENCOUNTERED
I have been a member for close to 25 years (my brothers and dad have also been members for 35+ years). I have had multiple loans that have been paid off in full over that 25 years with an excellent credit record. In the last 18 months I have unexpectedly fallen on hard times financially due to unforseen circumstances and found it difficult to keep up regular repayments on the last of the remaining loan, which is not a significant amount. Whilst the other major big banks who I have been with for less time have been extremely understanding and em...pathetic of my situation and have worked with me to come to a reasonable new arrangement to pay off debts, the Police Bank wouldn't even hear of it and pursued legal action. They were rude, aggressive and pushed me to the edge when I already have serious mental health issues. This is how people get pushed to brink of bankruptcy and suicide. Absolutely disgusting and appalling behaviour. Go elsewhere - ANYWHERE else. They do not care about the mental health of police families. Corporate bullies.
- Verified customer
TERRIBLE BANK, LOOK ELSEWHERE
Have been with Police Bank for over 11 years, am becoming extremely dissatisfied with their service, allow bank account to be overdrawn, then reverse this and charge a dishonour fee for a direct debit not set up for this account, they play with your money as they feel like, ask for assistance and get zero
They are getting worse.
I have been with the Police Bank previously Police Credit Union and went and made an application at the Port Macquarie Branch for a personal loan. Sent an 8 page application most of the information already known by the institution from previous applications but still not taken into consideration or no data retained from previous credit history. Front counter not real sure of products and was advised everything was changing because it was the 1st July. 40 odd years with bank and its getting worse. God help the next generation.
NO common sense or discretion whatsoever!
Got knocked back for a small car loan, despite showing irrefutable evidence that I am currently (and have been for the last 6-8 months) putting more into savings each fortnight than my loan repayments would be anyway. I must give credit though to [name removed], who did everything she could to get this through the manager. Wasted 5 days of my life with this application and potentially missed buying the car I wanted. I have also previously priced getting a home loan through them, however, they are nowhere near competitive.
Several excuses & states disability support pension is not a 'permanent' enough of an income
Applied for their eye-catching 7 year green car loan, and no reply for 3 weeks so i call them.
Loan was declined for several reasons, but different reason every-time i spoke to a new person.
1. Was first told that average spending for someone in my circumstances was in their modelling was $1,000 per month more than i spend. Of course don't take into account that not everyone is the same, nor look at 3 months worth of bank statements that proved this.
2. Projected saving from switching from a 9L per 100km car to a 3.4L per 100km for 33,0000 k...
Possibly the worst service imaginable!
Every interaction with Police Bank has been disgraceful. Dating all the way back to 2009 when I first applied for a loan with them. Their customer service was so appalling while applying for the loan that I took my business elsewhere. Their loans aren't the best and you can find better at other banks.
Signed up for a lease on a motor vehicle through Maxxia and the lease was financed through Police Bank. Provided my new contact information in 2013 as my email and home address had changed since I last used them in 2009. Since 2013, I had the m...otor vehicle and was in constant communication with Maxxia with no issues. Come time that the lease was about to expire I wanted to pay out the remaining figure. Called Police Bank numerous times and their service was terrible once again, with one representative telling me to go sort it out with St George, another telling me that I do not have an account with Police Bank, and another telling me to call Maxxia. Finally (on the day of the lease expiry) they called me stating that they had sent numerous emails regarding my account. I asked which email it was sent to and yes, they were sending everything to an email address that I hadn't used since 2009. Update your systems! No phone calls? Got my tax invoice and it was in someone elses name! Lucky I checked otherwise I would have paid thousands of dollars to pay off other persons account. Avoid Police Bank!
Don't waste your time - Selective and Not Welcoming unless you fill their agenda!
Made an enquiry based on reviews online. Wanted a fee friendly bank account to use online. Emailed an enquiry, was called. Firstly I am advised their banking is only for Police or their relatives (doesn't state that on their site, just says products are designed for police), secondly I am advised they service people is NSW only..strange a financial institution is not accepting nationally? Thirdly, they advise they only want people to use the account as their main bank and have pay etc paid into it, so they aren't for me because I was only l...ooking for an additional account online. They also have a promotion to join, which I only was aware when I went to their site based on the reviews online, it was not my motivation for joining, yet I was asked how I knew about the promotion also because that is based on them wanting regular direct debits (which I was happy to do), but never even got a chance to discuss. Don't waste your time with this financial institution based on my experience. I want to feel welcome and who knows what they have missed out on, I may have been happy with them and changed them to my main bank! Including my investments and relatively substantial savings!
Old technology difficult to live with
Police Bank has some really decent rates and the kind of quick service you'd expect from a smaller credit union but they would definitely benefit from some technology upgrades. I had to sign up with a paper form and the website design is ancient with a difficult sign-in process. Once I was going though, I avoided their online presence and all was well.
Good rates, speedy customer service
Difficult to sign up, poor website
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