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Police Bank

Police Bank

Online, Branches
2.4 from 28 reviews · View Statistics

Reviews

  • Transparency
    3.7 (14)
  • Customer Service
    3.5 (15)
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R.G.N

R.G.N

  • 2 reviews

Performed credit check on my file however then refused to give outcome.

published

I agreed to a credit check at the end of the application.
After we submitted they then asked for more proof than any application ive made in years of paying bills. I asked what was the outcome of the check. They advised they cannot say. Inquired was i conditionally approved. They advised they cannot say. They didnt want proof of income which they had but proof of debt, which they also had. Candor of staff was poor as well. Now i have a credit check on my file for no reason. They cant tell based on their own criteria if approved or not

Transparency
Customer Service
Incentivised ReviewNo
TopicLoan Application
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1 comment
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DANNY

DANNYSydney, NSW

  • 2 reviews

The most incompetent bank ever?

published

I had been trying to open a savings account for 4 weeks. Still nothing.
Wasting time. Costumer service are rude, slow, terrible and unhepfull.
The were wasting my time.
Just stay away from it.
The worst ever!
Disgusting

Incentivised ReviewNo
2 comments
Police Bank
Police Bank M.Police Bank
DANNY
DANNY

I tried to open a savings account for my baby. After hours on phone (5 times) with no call back and after 5 weeks i gave up.

Danny

DannySydney, NSW

  • 23 reviews
  • 21 likes

Better than most

published

I had money with Police bank for a number of years. These guys were always helpful and easy to talk to.

Sadly for us their interest rates have dropped too low and we have moved elsewhere.

Never really had any issues and found them better better then most banks.

Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions
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1 comment
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Kanye

KanyeBelconnen 2615, ACT

  • 49 reviews
  • 40 likes

Great customer service

published

we just did a debt consolidation loan with police bank I must say Robert G member service officer did an excellent job, loan only took 2 days to approve. everything straightforward no surprises way better rate than big 4 banks not sure why we didn't do this early, Police bank is excellent I think will be using this bank for home loans and our everyday banking.

Transparency
Customer Service
Incentivised ReviewNo
TopicLoan Application
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Len

LenSydney Surrounds, NSW

  • 2 reviews

Thank You

published

This is my third review as i got a call from Andrew the manager following my review and he and his team Rob, jumped through hoops to help me get the loan I needed in the end. i am forever grateful for your help and hard work. God bless.

Len

Transparency
Customer Service
Incentivised ReviewNo
TopicLoan Application
See all answers

Terrible customer service, difficult process

published

Applied for a personal loan. The customer service representative seemed to have no clue throughout the process. I had to resend requested documents 3 times and repeat information even though the information had previously provided (and acknowledged) in earlier emails. The service was so poor and the process made to be so lengthy and complex and went back and forth for weeks that in the end I withdrew my application. I don’t recommend Police Bank. Frankly I believe paying a higher interest rate to go with one of the big banks is worth it to save you the hassle of having to go through Police Bank.

Transparency
Customer Service
Incentivised ReviewNo
TopicLoan Application
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1 comment
Police Bank
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Excellent Mortgage Service

published
Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions and Loan Application
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Made the process easy! Great customer service and advice.

published

We are new to police bank and cannot fault our experience. Clear and timely communication, tailored advice and amazing customer service. Really helped us with our first home loan. Would highly recommend!

Transparency
Customer Service
Incentivised ReviewNo
TopicLoan Application
See all answers
1 comment
Police Bank
Police Bank M.Police Bank

Hi Georgia,

Welcome! I'm glad to hear we've helped you purchase your first home as smoothly as possible. Thanks for passing on your feedback and if there's anything else we can assist you with please don't hesitate to get in contact.

Shelley

ShelleyPerth, WA

  • 2 reviews

Quality customer service and advice

published

I would like to highlight the excellent customer service I have received recently from Border Bank (formerly Customs Bank)/ I have dealt with staff a number of times regarding property sales/purchases and general account enquiries. On all occasions I have received individual focused customer service at a high level and really appreciate the advice and assistance. I wish to highlight this excellent customer service to the Executive as staff deserve to be acknowledged and it is one very important reason I remain with the bank - individual service. Thanking you.

Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions and Loan Application
See all answers
1 comment
Police Bank
Police Bank M.Police Bank

Hi Shelley,

I'm glad to hear about your great experience and thanks for taking the time to let us know! I will be sure to pass this onto our executive team. Please don't hesitate to get in contact if there's anything else we can assist you with.

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Paul C

Paul CGreater Melbourne (Inner), VIC

  • 2 reviews

Excellent Bank, excellent customer service and mortgage lender

published
Transparency
Customer Service
Incentivised ReviewNo
TopicLoan Application
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1 comment
Police Bank
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Easy Loan Application and Very Helpfull

published
Transparency
Customer Service
Incentivised ReviewNo
TopicLoan Application
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1 comment
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Suzy123

Suzy123Camden

  • 8 reviews
  • 12 likes

No support

published
Incentivised ReviewNo
TopicBusiness Banking
2 comments
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Suzy123
Suzy123
Greg

GregSydney, NSW

  • 2 reviews
  • 3 likes

Customer service used to be top notch, now?

published
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions
1 comment
Police Bank
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Michael Ryan

Michael RyanIllawarra, NSW

Top of the tree

published

40 years
Most reliable, every time there has been an issue I can rely on this branch to sort the problem , fix it and contact me with result.
10 out of ten. Cannot express enough how good this Branch and the Bank staff are.

Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions
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Bill Haran

Bill HaranIllawarra, NSW

  • 5 reviews
  • 7 likes

Hoops Hoops Hoops

published

Been with Police Bank for 40 years no repayment problems ever wanted to borrow $15 K and put through so many hoops decided not to proceed. Very poor service as well.

Incentivised ReviewNo
TopicLoan Application
1 comment
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Teeny69

Teeny69Mid North Coast, NSW

  • 2 reviews
  • 1 like

Staff dont have the skills to manage more than one account.

published

Staff dont have the skills to manage more than one account. Say they will get back to you within 24hrs. 1week later nothing. Takes so long to get a loan that the documents are out of date.

Transparency
Customer Service
Incentivised ReviewNo
TopicLoan Application
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1 comment
Police Bank
Police Bank M.Police Bank

Waiting time over the phone

published

I've just waited on the phone for 11min 22secs. And that whole time was ads. I didn't get any update on my progress in line so I hung up! I'd like to know my call is progressing at least!

Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions
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1 comment
Police Bank
Police Bank M.Police Bank

Hi Denese Anne,
We're sorry to hear about your disappointing experience today. Could you please send an email to marketing@policebank.com.au with your member number & best contact details and a member of our team will be in touch with you shortly.

Len

LenSydney Surrounds, NSW

  • 2 reviews

The worst Bank ever have no customer service.

published

I have been a member for the past 12 years and have only been with Police bank. their service is the worst you will get there is no customer support at all. I have always paid my loans on time and lately every time i ask to refinance or for their help i get knocked back. They make you jump through hoops only to knock you down. Then they wonder why people go elsewhere and get loans with higher percentage. Don't send us emails offering better services when you don't honour them. I am very disappointed and will be changing banks. Don't waste your time with a bank that don't look after their Customers.

Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions and Loan Application
See all answers
1 comment
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KLF2020

KLF2020Sydney, NSW

WORST BANK I'VE EVER ENCOUNTERED

published
Incentivised ReviewNo
TopicLoan Application
1 comment
Police Bank
Police Bank M.Police Bank
K c

K cNew South Wales

  • 9 reviews
  • 10 likes

TERRIBLE BANK, LOOK ELSEWHERE

published

Have been with Police Bank for over 11 years, am becoming extremely dissatisfied with their service, allow bank account to be overdrawn, then reverse this and charge a dishonour fee for a direct debit not set up for this account, they play with your money as they feel like, ask for assistance and get zero

1 comment
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