Been a member for 42 years and signed up all my children as well. Was a fantastic bank to be part of until recently when they shut the Penrith and Parramatta branches down. My son had to travel from Hazelbrook to Narellan and my daughter the same as they were required to attend by staff due to certain paper work. Our family have 2 mortgages and 3 personnel loans. There is significant investment as well which will shortly all belong to one of the 4 big banks. Very sad day.
I have been with this bank over 30 years. My complaint is that phone calls take up to 10mins to answer and the web chat function is just as bad. It s very frustrating but branch staff are always lovely.
Performed credit check on my file however then refused to give outcome.
I agreed to a credit check at the end of the application.
After we submitted they then asked for more proof than any application ive made in years of paying bills. I asked what was the outcome of the check. They advised they cannot say. Inquired was i conditionally approved. They advised they cannot say. They didnt want proof of income which they had but proof of debt, which they also had. Candor of staff was poor as well. Now i have a credit check on my file for no reason. They cant tell based on their own criteria if approved or not
The most incompetent bank ever?
I had been trying to open a savings account for 4 weeks. Still nothing.
Wasting time. Costumer service are rude, slow, terrible and unhepfull.
The were wasting my time.
Just stay away from it.
The worst ever!
Better than most
I had money with Police bank for a number of years. These guys were always helpful and easy to talk to.
Sadly for us their interest rates have dropped too low and we have moved elsewhere.
Never really had any issues and found them better better then most banks.
Great customer service
we just did a debt consolidation loan with police bank I must say Robert G member service officer did an excellent job, loan only took 2 days to approve. everything straightforward no surprises way better rate than big 4 banks not sure why we didn't do this early, Police bank is excellent I think will be using this bank for home loans and our everyday banking.
This is my third review as i got a call from Andrew the manager following my review and he and his team Rob, jumped through hoops to help me get the loan I needed in the end. i am forever grateful for your help and hard work. God bless.
Terrible customer service, difficult process
Applied for a personal loan. The customer service representative seemed to have no clue throughout the process. I had to resend requested documents 3 times and repeat information even though the information had previously provided (and acknowledged) in earlier emails. The service was so poor and the process made to be so lengthy and complex and went back and forth for weeks that in the end I withdrew my application. I don’t recommend Police Bank. Frankly I believe paying a higher interest rate to go with one of the big banks is worth it to save you the hassle of having to go through Police Bank.
Excellent Mortgage Service
Police Bank customer of more than 20 years. I have just bought a new home and sourced the mortgage from Police Bank. Both the product and the service have been beyond compare. I also applied via Aussie who offered me a loan that didn’t suit and they took weeks to do it. The mobile mortgage lender at Police bank had me do a no fuss application over the phone and the pre-approval came through the next business day. The valuation and unconditional approval came the day after. From zero to unconditional approval in three days. The loan itself is ex...actly what I wanted at an interest rate that Aussie couldn’t match with all their lenders. The service was amazing. I dealt directly with the one person who was always available and put everything together so efficiently and so fast I couldn’t believe it. Thanks you Police Bank and thank you Marnie.
Made the process easy! Great customer service and advice.
We are new to police bank and cannot fault our experience. Clear and timely communication, tailored advice and amazing customer service. Really helped us with our first home loan. Would highly recommend!
Quality customer service and advice
I would like to highlight the excellent customer service I have received recently from Border Bank (formerly Customs Bank)/ I have dealt with staff a number of times regarding property sales/purchases and general account enquiries. On all occasions I have received individual focused customer service at a high level and really appreciate the advice and assistance. I wish to highlight this excellent customer service to the Executive as staff deserve to be acknowledged and it is one very important reason I remain with the bank - individual service. Thanking you.
Excellent Bank, excellent customer service and mortgage lender
Lately we have been buried in our home loan, car loan and credit card repayment debts, plus having children and day to day bills and expenses, we were having a difficult time finding the money and just unable to get a break. The only way was to refinance and debt consolidate our home loan, car loan and credit card debts.
After conversation with our Bank (Bankwest) and speaking to four mortgage lenders and spending many hours and weeks handing forms every person I spoke to kept advising that I cannot service the loan and Bankwest cannot help u...s. Although being with them for 11 years it was disappointing that they could not help me out as I have always paid in time without any issues. I tried the big four banks to see if I can refinance and debt consolidate, the answers were all the same, it was like talking to a robot, same answers that I am unable to service the loan and can't afford it. At wits end I thought I will give Borderbank/Policebank a call, as we met a mobile lender during a work function. Straight away he helped us and had a look at what can be done other than the usual robot lender that I am used to, he provided great customer service, actually looked at what can be done not just what the computer says, empathised with our situation and I was surprised that he said it can be done. Our mobile lender kept in contact with us either face to face, phone or email, during the refinancing and debt consolidation process, he was honest, friendly plus easy to get along with. Our mobile lender went above and beyond, even creating a budget to keep us out of debt, he showed us how much we could save and how quickly we can repay our home loan even after refinancing.
Easy Loan Application and Very Helpfull
My partner and I have acquired a home loan through Police Bank and Daniel Peachey helped facilitate that loan.
As first home buyers we are new to the scene with plenty of questions and worries. However Daniel was always readily available for a chat to explain through everything step by step to help ease our minds and determine the best process for our current situation. He would always keep us updated throughout the application and has a wealth of knowledge which he enjoyed sharing with us to help us understand the entire process.
I have been with police bank about 40 years coming from a police family, I have multiple accounts , multiple loans and have had business accounts over the years and advised my children to do the same.
I still have multiple loans and asked how I could be helped if my financial situation ie business situation became an issue. It was just an inquiry. I was told as I am ahead on one of my loans I should withdraw from that loan to pay the other loans so I don't need help. That surplus would be used up within 6 months. I am surviving but what i...
Customer service used to be top notch, now?
I've been a member of the Police Credit Union, now Police Bank for more than 30 years, in that time I've never had an issue with the operations or the customer service side (even though branches are relatively non existent).
I've spoken with the people in at customer service almost on a weekly basis over that time and they have always been friendly, knowledgeable and competent.
I have no idea what has changed in the last six months but the experience I've had has been the exact opposite, very rarely does anyone have any reliable knowledge of ...the operations of the bank and on consecutive inquiries I've been supplied inaccurate or bogus information in response to my banking needs. Whatever management has done to the call centre, please return it back to what it was because if you have no branches and your call centre staff can't function in the most basic of banking operations you no longer function as a bank.
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