Over 6 months waiting and I got nothing!
The absolute worst in online customer service. Waited 6 months for the Bootcut/ Mid Rise/Petite Length only to be told it was on backorder. I was then given a promotional free delivery code for the inconvenience in delay. I was told the next delivery of jeans would arrive at the warehouse in late October 2020. It is now the 2nd Nov 2020 and I looked on their website.. they had the jeans advertised at 30% off and every single size was sold out!. It was an online sale only that ends on the 3rd Nov. I called up to complain only to be told that the...jeans were "never available in the first place and that the next schedule delivery was on the 4th Nov which will be at full price!". What a scam and rip off!!!. Just Jeans standards has fallen so profoundly I wouldn't recommend them to anyone. I would give a 0 star rating. At least Jeanwest has actual stock availability to its customers. I cant even rely on Just Jeans to have actual pair of jeans available in their stores or online. They didn't even offer me a discount on the jeans after waiting over 6 months!. Don't do business with these people. I also requested to speak with the manager and I was just left on hold for a longtime.. its bad customer service. I ended up hanging up and them I would write this review instead. Seriously, don't waste your time or money dealing with Just Jeans.
Quality of T shirts very poor, they shrink, lose shape, and hole in fabric as fabric so thin. For what you pay for the quality, is no where as good as it used to be. Target has better prices, and great quality. Its a shame, loved their products.
Product range in Mornington was fabulous . Well stocked!
Andrea, our sales assistant bent over backwards to help us. Also purchased many items on-line. Impressed with everything!
Can’t return if bought on Afterpay
Purchased a product with Afterpay and was told I could return it within 21 days, however, when I went to return my item I was told I could only get an exchange or gift card because I payed with Afterpay.
Very happy customer
Went to Just Jeans Joondalup store today and was served by a lovely young lady called Ella. She went out of her way to assist us and was so friendly.
She was a star .
I bought two t-shirts which developed small holes at the front after a couple of wears. I thought it must be from our cat so I replaced them and took the new ones off when home with the cat. The same thing happened again. I won't be buying from just jeans again.
Jade, your amazing
I am an older Australian, therefore shopped a lot in my life time. Experiences like the one in Just Jeans Marion, are very rare. The young lady who looked after myself and my daughter, was nothing short of amazing. Jade, your service and product knowledge is superior to most we have ever encountered. We thank you, you are now the one and only store we will be getting our jeans from, that includes the fast growing grandchildren, who are also very impresses. Thank you Jade
Awesome Customer Service!
A massive thanks to Jade from the Marion Just Jeans store. Extremely helpful, good honest advice, & superb customer service with a smile. Many thanks for your help. Keep up the Great work
6 pairs of jeans all with the same fault
I have always bought Just Jeans Classic blue denim jeans in 30 x 32 until I found they also came in 30 x 30.
The change in leg length did not change the quality, which is very poor.
The first two pairs, the material ripped in the crutch.
Being a bloke, I was quite flattered and shrugged my shoulders and just sewed them up as work jeans around the property.
However, the last four pairs have all ripped alongside the rear right hand pocket and even the ones I sewed up are now separating in the same place.
- Online store
- Verified customer
Just Jeans Just Right!
I bought a pair of on-special, indigo-dyed jeans online but when they arrived they looked like a 'distressed' style, not a solid colour as per the online image. The Just Jeans customer service immediately arranged for a new pair to be delivered. Unfortunately, they had the same distressed dye job. I now had 2 pairs of new jeans for $24 each so I said to JJ let's call it even but they insisted on giving a refund, which arrived within the hour. You don't get better customer service than that!
Poor quality amaze black jeans
What has happened to the quality of just jeans black amaze jeans? After one week if wearing the thighs have holes in them and the pockets have come away at the seams . I have always only worn just jeans and never had an issue with quality they would last 3 years plus,,,, 100 $ for a weeks wear of jeans is just not acceptable. People don't all have skinny legs, thighs do rub together however the fabric has definitely changed and is extremely poor quality. Very dissapointing, please review and improve quality of material. The one before amaze was brilliant, but every time a great product is found just jeans discontinue the product which is very annoying
I use to love Just Jeans until recently my shirts starts to get small holes in it
I have been shopping at Just Jeans for 7 years. I usually buy instore. Due to covid19 I had to shop online plus pay for shipping. I ordered two shirts. After just two or 3 wears my shirts started to get little holes in them at the front. I have never experienced anything like this before. I did a quick google and some video popped up saying this can happen due to your Jean button and friction against counter and seat belt etc but I wore it forsure less than 5 times. Hoping it was a one off
Just Jeans Caloundra is AWESOME
This is my “go to store” for ALL my pants. The staff are amazing and couldn’t be more helpful. Over time they have learned what I like and will even tell me before I try something on wether it is something I’ll like, or if not they always have another (always better) suggestion!
How is it that when you buy 2 pairs Jeans of the the exact same style only one is lighter than the other that there is a $30 price difference. Its no wonder people buy on line or overseas.
Comfort Stretch HR Straight FL Jeans
I have never tried these on for size but ordered my regular size 12 and they fit perfectly. Even during Covid19 the postage was within the week too. The sizing and quality of materials is very good.
Great service terrible product
I purchased two pairs of Just Jeans from their Knox store. The service was excellent. But the two pairs of jeans started fraying within weeks. One pair had the seam down the side of a pocket coming away which my wife patched. Then the seam near the crotch started to come away on both pairs. I find these jeans to be very poor quality and I will think twice before purchasing again.
Returned Jeans No Refund
I purchased two pairs of jeans and returned them same day of arrival as they didn’t fit and were not suitable. Sent registered, express, to be signed for via Australia Post. Documents were enclosed as per procedure at a cost of $19.00. No refund forthcoming, no reply to several emails to Customer Service, their phone numbers have been disconnected except one that just has a message stating online store and retail stores closed and they are not taking calls. I have no way of contacting them and they ignore my emails. The cost is around $170. I bought via Afterpay so can’t even go to my bank to recover the money and the worse part is I still have to pay for them.
Staff at Armadale store, WA least bothered to help. Just said” we don’t have the item when they actually did .
we mentioned we have confirmed that Armadale has the jeans at the store, but staff refused and didnt bother to look online by themselves. Made funny faces while serving customers
Change the courier company used in NZ
We will not be making any more purchases online or in-store because of the courier company used to make deliveries in NZ. Nothing wrong with the products, just that PBT Couriers have a very bad reputation in NZ. Long waits (up to 2 weeks within Auckland is just ridiculous) However today was the last straw. I ordered some items for my son on Tuesday, goods were sent Wednesday (Kudos to Just Jeans) but unfortunately for me and I'm sure others, the courier driver fobs my parcel off to NZ Couriers. Today is Friday and they will not deliver until Tu...esday. Why? Because the driver thought our address was in a rural area. Hobsonville is NOT classed as rural. They have delivered here before! All courier services know this. And if you don't, then you should not be in the courier industry. Just Jeans, you need to do your research on PBT and perhaps look at other options. Because I am not the only online shopper in NZ that will look else where because of the courier used to deliver goods. It's just not worth the head ache and aggravation. I know, people are asking "why don't you shop in store?" Well, simple really.....I don't have to if I don't want to. That's why we have online stores/shopping. I called Just Jeans customer services here and they could not help. Same old "you will have to call PBT" I am putting the last of what energy I have left into this review.
Northlakes hires wonderful staff
As stated in Google review was pleased with the Nothlakes store...well set out, wheel chair accessable, lovely range of stock and great deals. Staff member Mandy is superb at her job. Knows what looks good. Delightful to meet. Top marks for staff!!
Questions & Answers
My daughter purchased 3 dresses from Just Jeans all same size and style but different patterns and colours, one of the dresses shrunk after being washed, what can she do about it, she has worn once and cannot wear again. The other 2 dresses have been washed and did not shrink!
I am looking for a Just Jeans advertisement I think dates back to the 70's or 80's. It is of 2 blond females wearing only Just Jeans with their back to the camera and in the centre, a blond male (bare chested) facing the camera. Do you have a copy of this? The male model was my brother and he died several years ago. We would love to get a copy if possible. Julie
Want to buy couple pairs of jeans from the online Just Jeans website as they have 25% off entire store but they don't have any details on their website regarding refunds! What is their refund policy? Don't want to buy jeans, don't like them and end of having to get a store credit as they don't refund sale items (like Cotton On!!)
Anyone know? Thanks
|Category||Online Shops and Clothing Shops & Brands||Physical Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||No|
|Mens / Womens Clothing||Mens and Womens||Mens and Womens|
|Labels Sold||Variety of Labels||Variety of Labels|
|Buy Now, Pay Later Options||AfterPay, Humm and ZipPay / ZipMoney||AfterPay|
|Clothing Type||General / Everyday||General / Everyday|
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