111 reviews
It has dull patches randomly across the floor in my kitchen living area that has plenty of light. In darker rooms such as a bedrooms, it ok. I wouldn't give this product a star rating. OK I couldn't submit this article unless I gave it a rating.
Karndean Vinyl Planks-Longboards BE AWARE I have never written a review before but felt I had to after being so disappointed with Karndean flooring. We had Karndean Pure Danish Oak vinyl planks installed in our home in November 2023. When we returned to our house when fitters had finished we were appalled to find the whole house was covered in… Read more
thick dust, no attempt at cleaning or protecting our furniture etc the floor itself was ingrained in this dust and we couldn’t remove it by cleaning. We accept this wasn’t Karndeans fault but the fault of the shop and terrible fitters. The shop who we purchased the flooring from and arranged fitting, found someone to sand the floor to try and remove the ingrained dust which was partially successful but we don’t believe it was resealed afterwards. What we were never advised at any point was that if our floor base was not absolutely level every imperfection in the concrete base would show. Now after being continuously walked on we now have a vinyl floor that is uneven in places especially where light shines through onto the floor, this flooring wasn’t cheap but it looks awful in places like cheap linoleum from the 60s. We thought the floor base would be levelled before the planks were laid as they are laid directly on the concrete without any form of underlay, but it obviously wasn’t. We would never have had this flooring if we had known the floor was going to look as cheap as it does now that it has been down for a couple of years and would have had engineered wood instead.
After considerable research, we made the decision to purchase Karndean Van Gogh Rigid Core Hybrid flooring through Solomon's Flooring, Ipswich, but because of Covid and the border closures , we had to engage an installer ([Name Removed], Northern Rivers Flooring, Mullumbimby) to lay the flooring. Now, after less than 5 years, the planks are rising… Read more
where the short edges meet, planks are buckling, and delaminating at edges is evident throughout the entire house. Karndean sent a rep to investigate..all she did was take photos & videos..there was no attempt to lift a plank to test for product fault by their so called "technical team" or to check that the installer had allowed expansion gaps. A week after the visit, the report by the technical team was sent to Solomon's who sat on it for over a month, before sending it on to me. Karndean voided the 35 year warranty, based on one 40cm strip of silicon used by the installer...they claimed there was nothing wrong with the product, despite NOT making any attempt to test it. I engaged a builder to lift skirting boards, which revealed that ample room had been allowed for expansion. Upon receiving the report, I emailed the technical team at Karndean to express my displeasure and you guessed it, NO response. What an appalling and expensive experience with a company that masquerades as supportive and offering high quality. I will submit this issue to the Department of Fair Trade, because, as Australian consumers, we should have the expectation that when making such an huge investment, we are buying quality and, if there is a problem, that the manufacturer will go above and beyond to address it. BEWARE of KARNDEAN
Reviews with attachments
Beautiful flooring! – We’ve had Karndean Korlock hybrid flooring for about a year now and we still absolutely love it! We went for the warm spotted gum look and are very pleased as it’s so beautiful. I purchased this flooring before I read these reviews and will admit I was a tad nervous but so far these boards have coped a beating and have held up extremely well! We… Read more · 1
do not have any pets but with do have three kids and even so I haven’t come across any damage to our floors.
- +2
Love the floors! Family friendly and so glad we did it! – So impressed! Easy to install and made the biggest difference to our home. Customer service was exceptional could not be happier! Sent great size samples to ensure we were confident in our decision! Would definitely recommend! Show details · 1
Van Gogh down for 17 years and still in great condition – We had Karndean's Van Gogh vinyl plank laid through the entry kitchen dining family hall and toilet of our house. Best investment ever. Took the abuse that our growing family and pets dished up. Finally have to make a change (spousal pressure) and I will be sad to see it go. We laid Karndean Loose lay Merbau in our holiday rental when this was new… Read more · 1
on the market. Wife and I laid it ourselves over tiles and particle board. The stuff is so bullet proof even our guests cannot hurt it. It got flooded by TC Pam (Vanuatu) and dried out like new. We laid another Karndean tile called Da Vinci in the bathroom and shower. While researching new floor I saw some silly reviews on this site, but we have been really happy with their products. One tip, get the floor professionally laid by an established company that knows what they are doing
Karndean: an installers perspective – I have been in the trade of installing all types of vinyl flooring for over 10 years. I am also an end user. We sell more karndean in a residential situation than any other brand and for a reason. The colour range and texture of the products is in my opinion without equal and karndean have put a lot of effort into getting the look of the product… Read more · 1
right We have had the occasional product fault picked up before or during installation which karndean have been more than happy to rectify or replace as needed, but in general the quality is great. We have da vinci planks in our home which have been down for over 2 years, we have dogs and young kids and i cannot fault how the product is performing. there are a few minor scratches where the babies high chair with hard plastic feet gets dragged around and thats about it. other than that we just sweep and vacuum with an occasional hot mop and it looks like new. we always get comments on it. Sourcing a quality installer will guarantee your floor performs, wears and looks the way it should. Cant reccomend enough.
Excellent product – I looked at Karndean Flooring after being recommended by a friend. I was impressed the minute I walked into the show room. I was greeted by the bubbly and knowledgeable Jodie. There was a huge range and I was trying to colour match original boards in the house. Jodie went above and beyond to advise the best flooring and colour. Installation was… Read more · 1
easy and could be walked on straight after. The floors have made our rooms look bigger and brighter. It is lovely and soft to walk on but extremely durable, we have 2 dogs and 2 energetic children and have no scratches. A great product and I would definitely recommend it.
Positive reviews
Our Karndean commercial grade vinyl Tiles (Madison) were installed in our kitchen and main living area 7 years ago. Brilliant product, soft underfoot and still looks like the day they were installed. We had the tiles installed on the diagonal to avoid a very linear look. Show stopper at our place- we always get asked what our floor is and where… Read more · 1
we got it from. Highly recommend this product. Can clean for a matt look or a gloss look. Depending on what mood I’m in I change it up every year or so. Not sure what all the bad reviews are about. We haven’t experienced fading and ours are very dark granite/black colour.
Love my Karndean Field Oak glued planks. Such a lovely light and authentic looking flooring. It’s made my house look lighter and larger. Easy to clean and fairly durable though there is one dint where a can of beans dropped, leaving a mark. Mind up you, I have 10 spare planks so if needs be… I do need to mop it more regularly (than my old dark laminate planks) with mild detergent in regular use areas as spots and dirt do show. Show details · 1
LOOKS AMAZING- EXTREMELY HAPPY – I’m extremely happy with my looselay longboard Lemon Spotted Gum flooring. It is just beautiful and looks amazing. I took about 6 weeks to decide on colour and manufacture and am so glad I waited and went with Karndean. ULTIMATE FLOORING Port Macquarie were A1, we had a lot of different angels and the workmanship was superb Show details · 1
Negative reviews
Before I bought karndean 4.5mm loose lay, I read these reviews and thought.... surely the product isn't THAT bad. I reasoned that this was just a small amount of disgruntled customers and if their product was that bad, they would have fixed it by now. I noticed in these reviews that karndean seemed to always blame the user and not their product. … Read more
I'm here to warn you that the karndean loose lay 4.5mm scratches unacceptably easily and in my opinion is not fit for purpose.
My 4.5mm loose lay has been down for 1.5 years and the scratching is so excessive, it looks like it's been down for 30 years. I made a claim to karndean about it scratching excessively easily and they called it "topical damage" and said that wasn't covered by their lifetime warranty. And that there were no manufacturering defects with the batch i bought. So in conclusion, it just naturally scratches unacceptably easily.
I have no idea how most of the scratches got there and now I'm even too scared to push the plastic washing basket along the floor with my foot while I'm holding my baby in my arms. I'm always stressing at my toddler if he rides some of his toys on the planks as I'm scared he will scratch them more. I made the mistake of not putting felt pads under my toddlers kmart timber toddler table and chairs, not thinking anything of it. And in that spot, the floor is scratched to the max.
I could have bought vinyl planks at half the price and gotten a much better wearing product.
I remember the guy I bought the masonite underlay off telling me how installers love karndean and I now know why .... it cuts ridiculously easily. I remember thinking far out this stuff cuts so easily, how is it resistant to anything?
If somebody is recommending karndean, take my advice and get a second, third and fourth opinion from other flooring shops, like i wish i did. These planks are absolutely not worth the money and for me have resulted in massive disappointment and stress trying to minimise my children's activities which may result in further scratching, which is not really fair to their childhood development.
Thank you for your feedback. Following a… Read more
Disappointed with Karndean Vinyl Flooring – Looks Dirty and Patchy in Natural Light We recently had Karndean vinyl flooring installed in our brand new home — a significant investment of over $10,000. While the product looked fine at first glance, once the natural light hit it, we noticed something very disappointing: large dull and dirty-looking… Read more
patches appear across the floor wherever the light catches it. It completely ruins the aesthetic and looks like it hasn’t been cleaned in years, even though it’s brand new.
When you walk directly over to the patchy areas, they seem to disappear — but from across the room, they stand out badly. The floor looks inconsistent and frankly, cheap. It’s incredibly frustrating, especially after choosing a reputable brand like Karndean and expecting a premium finish.
We’ve tried cleaning and looking at care kits, but nothing seems to fix this light distortion effect. We feel let down and disappointed. If you’re considering this floor, I’d strongly recommend viewing it in full daylight from multiple angles before committing — and think twice if natural light is a major feature of your space
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Dirty looking floor – Replaced our tired carpet with Karndean luxury plank, and have never had a clean floor since. We did have it professionally cleaned and resealed at the flooring companies expense, lasted six weeks then back to smudged dirty looking floor. The Karndean rep was useless as was Karndean themselves. Took a small claims case and got back half the money. Of course we were told that no one else has had this problem, really? Show details
Hi Deane, we are sorry to hear of this… Read more
Recent reviews
Susceptible to very easy scratching – Scratches very easily in short space of time despite not wearing shoes in the house, having protective floor pads on everything. It is susceptible to easy scratching NOT scratch resistant. Guarantee has so many exclusions worthless - don’t fall for it. Karndean have no accountability and use a standard “accidental damage line. “ So many bad reviews in UK, Australia and NZ - draw your own conclusions and AVOID.
Misleading Information and Lies – Do your due diligence!!!! Just when you think you’ve found your flooring in Korlock RK range, move on, keep looking . You’ll get told: waterproof, noise resistant etc etc. We had the Karndean Korlock RK range put into our daughters apartment- were told it was 100% waterproof, and met Australian standards to go into bathrooms (2019). Well, now that… Read more
she is ready to sell the apartment, a property inspection had to be done as part of the contracts…. “Major Defect” in bathroom as the flooring is not acceptable. So….. to anyone who has been mislead, lied to and has this product in their bathroom/laundry, you too will be in the same boat if you ever want to sell your property. They have LIED, and are still MISLEADING customers as their website, brochures etc still advertise these products as acceptable for bathroom use. The company will not return my calls or emails. The store also shrugs off any responsibility. So…… I don’t plan to let things go. You can contact me if you are in the same situation
Hi Effie, As per our recent emails we… Read more
Worst flooring I have ever come across – I had Karndean flooring installed with the main selling point for me being the lifetime guarantee, a guarantee that I have now learnt the hard way as being extremely misleading and evidently mis-sold. The whole floor has discoloured and is covered in scratches, contacted customer services, and the whole process took 3 months of chasing just to… Read more
be told it is fair ware and tear and that it's not covered under the guarantee and even that the excess fading was "normal"!!!
On looking at the guarantee, it transpired that there were so many exclusions that it was not worth the paper it was written on. To make matters worse Karndean decided to send the report with pictures of the inside of my house to the original dealer without my contact details, this resulted in my ex-husband, with whom I have no contact, receiving the full report even though I had been chasing Karndean with was a breach of my privacy and confidentiality.
Had I paid half of what I paid for this truly awful product I would have been more forgiving but the fact it was so expensive when there are a lot more durable floors out there makes it worse and even more unbearable.
The fitting alone is expensive because it has to be fitted by a specialist whose availability is limited. Karndean also insist you use their "special" cleaning products which cost £50 which is excessive when normal floor cleaning products cost around £2, but I purchased and used their recommended product and for what?
I will continue to complain about the product, in a variety of mediums including contacting the office of fair trading, until Karndean wake up to their own mistakes and rectify the whole issue to my satisfaction.
Not happy from day one … February 2018 – Have never been happy due to always looking dirty, getting on hands and knees to remove ingrained dirt. However, today after a burst water pipe accident, the guys had to take up some of the LooseLay planks…. Which had been glued down!!!!! Please explain!!!!!! Was this an accident or ‘rip off’ by our supplier (Solomons) or installer (supplied by… Read more
Solomons). So cross. What have people found as a replacement? (Would love to go back to our cork tiles….painted white and then sealed!! But nobody does this anymore!)
Hi QueenB, We are sorry to hear of your… Read more
DO NOT USE THIS PRODUCT!!!! – I’m absolutely crushed. We have just finished building our dream house and have lived in our house for three months. The floors look 10 years old. I’m actually embarrassed to bring people in and show case my new home only due to how horrendous they look. I’ve had planks in previous houses and they are usually extremely durable. I’m actually lost… Read more
for words. They are the worst.
We are a building company and deal with a range of different flooring and this is by far the worst we have come across to date!
We have never moved furniture as we are new in the house (3 months as mentioned) So before the rep can get back below and mention it’s something to do with us and moving furniture… It’s not!!!
I literally vacuum nervously that even my vacuum may cause a buff mark. They are horrible.
DO NOT BUY!!!!
Hi Bryony, we are sorry to hear of this… Read more
Do not buy this product – To say we are disappointed is an understatement!! I never write reviews but I hate my floors. We had the Palazzo Marble RKT2413 installed which cost us about $11k!! These floors always look dirty, they stratch and stain very easy. We got the rep out to look at them but said there was nothing they can do. How on earth does a toy car scratch a… Read more
floor when they say they are hard wearing!! Even gecko poo stains them!!
We also had a lounge in an area for approx 1 month' and when we moved it there were yellow stains on the floor.
We were told that some furniture can have a reaction to the floor, how on earth are you supposed to know if your furniture is going to have a reaction.
Surely these floors should be made to be suitable for all furniture as they are so dame expensive.
I bought the 3 bottles of cleaning solution they said to buy to clean the floors but it makes no difference.
The 3rd party company that installed it did a good job of the installation of the product
Don't waste your money
Hello Kathleen, We appreciate you… Read more (+1 reply)
Disappointed – Very disappointed with this product. Scratches and turned up corners shortly after installation. Had the installers back twice after installation. We are extremely cautious (so much so that we almost walk on eggshells), yet deep scratches appear every other day. I really looked forward to replacing all the old carpet with this product, but ultimately regret it and would not use or recommend this product to anyone. Show details
Hi CJR, Thanks for flagging this with us… Read more
Disappointed – I had my Karndean gluedown vinyl planks laid in a Herringbone pattern. They are lifting at the corners and in other places and they are only 1.5 yrs old. I've already had the fitters come back three times to fix it. I really hate this floor. I've had bamboo planks in the past and I wish I had installed them instead. Never again vinyl! Never again Karndean!
Hello Michelle, We're sorry to learn of… Read more
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Blown Away – I had my Karndean floor for twelve years and now that I'm selling, I'm looking to put it into my new house. My vinyl handled the kids spills and was so easy to clean. Show details · 1
- +2
Very underwhelmed!! (Initially until solution provided) – I looked carefully into flooring options for our new house, and settled on Karndean wood look vinyl longboards, as it looked so lovely on the sample. After they were laid and the builders had left, I was very disappointed to see how dirty and coated in dust the Karndean flooring was. Actually the dust was ingrained into the flooring so bad it… Read more
didn't come off with just a normal floor wash, but had to scrub extra hard, yet it still looked dull and lifeless when I finished. I was so concerned I rang Karndean, who supplied me with a deep clean kit free of charge. After giving it a deep clean, and applying the polish coat on the kit, the finish on the flooring turned to a highly polished look, not the oil finish look as it had looked on the sample. Since that, the flooring has marked and scuffed badly, and looks patchy all the time, no matter how well you clean it. One of my children had to use a wheelchair at one stage, and the tyres left marks I couldn't remove! If you want a nice wood look flooring, that has and keeps a good appearance, DO NOT GET KARNDEAN VINYL WOOD LOOK LONG BOARDS!! I do NOT recommend them, HUGELY DISAPPOINTED!!
UPDATE: NOVEMBER 23--- Since my review, Karndean have got in touch to offer a solution. They paid for my flooring to be completely stripped and resealed. This has made a noticeable difference, and the scratches have disappeared. The flooring no longer looks smudgy all the time, and has a nice even finish on the boards. MANY THANKS to Karndean for providing a remedy for our flooring. My advice if you do choose to go with Karndean flooring, make sure it's professionally cleaned and sealed after it's laid, otherwise you're likely to have problems like I've experienced. (See new photo added)
Hi Leah, We are sorry to hear of your… Read more
Extensive Plank Variation – Be aware that the Karndean Normanton Oak (LLP345) exhibits extensive variation from plank to plank and looks terrible on your floor. This is neither mentioned nor pointed out when one selects the product from the display planks in the store. Show details
Hi Chris, Thanks for taking the time to… Read more
Ill never buy this product again – My vinyl planks have seriously faded after 5 years, spent thousands of dollars and need to replace majority of planks already. Karndean were not coming to the party, they said planks fade, mine are nearly white in some parts. Worst thing is, the guys who laid it never said anything about fading, if they did I could have one something to prevent… Read more
it, not happy at all...
Also they took a plank for testing and did not return the plank. Now I have a brand new plank in the middle of the faded ones, it looks ridiculous, NOT HAPPY.
Hi Rob, Thanks for taking the time to… Read more (+1 reply)
DO NOT USE THIS BRAND – We've only had these floors for 15 months and they already look terrible and they have done since about a month after installed. Scratches absolutely everywhere just from everyday living, no dragging furniture or anything like that. Unless you want to be replacing your floors every 2 years, I'd look at a different brand. These floors are my biggest regret in my reno. Show details
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TAKE NOTE: KARNDEAN BLEACHED TASMANIAN OAK – I agree...it's a terrible product. Unfortunately it's laid in most of my house. Bleached Tasmanian Oak. Looked pristine when it was first installed but now most of the traffic areas has a brown tinge through it. The boards have fine ridges in them and it seems any dust/dirt whatever seems to settle into the ridge. I don't think it's scratched… Read more
though. I don't need instructions on how to care for the boards. I know how to mop a floor. 2 photos of floor traffic and 1 of no floor traffic attached. From my review and reading these reviews, it's obviously not a good product and it seems there is no point in complaining.
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Kardean Flooring – Hi, We have just bought a house in Tasmania and the flooring is all Kardean. It is a Massive area that has been layed. We where told the cost would of been over $12,000. But it has faded. We have double glazed windows too. There are scratches all over it as well. We have contacted the distributor ( carpet supplies ) trying to have someone look at… Read more
it. It's supose to have a warranty, & be top quality. This has been unsuccessful as well. No follow ups at all. I have to wash it constantly as it shows all the dust every day! We would not recommend it at all. We have no children or pets so the constant washing would not suit a family. We have had these types of flooring before & had no problems .
There follow up on this problem is terrible.
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Always looks dirty – We had Karndean installed a month back, as the flooring places all say it’s the best quality vinyl flooring you can get. That may be so but it’s driving me nuts as it always looks dirty! We had vinyl planks before and it wasn’t like this, l could mop twice a day easy but as soon as someone walks through it looks bad again. We’re a family of 4, it… Read more
might be ok if you don’t ever walk over it but a normal family living on it, expect it to look dirty constantly. It must be the finish on it?..
Hi there, Thanks for taking the time to… Read more
3 week old flooring, dents and scratches everywhere – Just had a house renovation, we chose the Karndean van gogh range because its supposed to be a hard wearing premium product. We finally got to move in to our home this weekend and we have found scratches almost everywhere (we will be talking to the builder about this) appalling seeing as we haven't set foot in there. I just came to move my Fridge… Read more
and TV unit to where I wanted them and discovered where they had been now has dents in the flooring. These items have only been on the floor for about 3 weeks. Very very poor quality. We should have stayed with the cheap Bunnings flooring we had before that was much better quality and didn't dent or scratch. I haven't even moved in to the renovated part of the house and I want to rip the flooring up its that bad. Waste of a lot of money. Do not buy!
Hi there, thanks for taking the time to… Read more
Poduct not fit for purpose – We had Karndean long boards installed in 2017 .After two years we noticed considerably fading near our double glass doors -we have three sets . The retailer came out in 2019 and replaced those .Forward to 2021 they have faded again . We dealt with Karndean directly this time . They came out removed a board for testing as they had had a bad batch… Read more
three years prior. But no -our problem was UV fading . Their warranty does not cover this . So be warned if you have a light bright home with lots of glass windows and doors it is not suitable for your home . We have now spent considerable money tinting the windows and doors in the affected areas . This has affected the overall feel of our home making it darker than I would have liked or anticipated . Karndean's remedy was to supply three packages of the planks for us to install ourselves in the affected areas . We spent $10,000 on the Karndean boards and $3000 on window tinting .I could not reccomend Karndean boards to anyone . In our previous home we had Himilayan slate and Italian ceramic tiles -we were there 30 years with no problems .
Hi There, Thanks for taking the time to… Read more
Horrendous customer service and product not fit for purpose - absolutely do not recommend – We have had a months long dispute with Karndean. Our floor was installed by a qualified installer in June/July 2021 who installs millions of dollars of Karndean products anually. After we moved in, the floor started buckling and bubbling in the heat - see attached photo. We contacted Karndean and finally had someone come out to evaluate the… Read more
floor in November. They sent a rep around who inserted business cards under the skirting boards to check the clearance (apparently) and also recommended we get curtains (none of this has been the issue).
We finally got a response in December after chasing it again and Karndean have refused to accept any liability.
Our floor installer installed the produce as per Karndean guidelines - this is his final email. " I have had 2 discussions with their Technical team. As it stands Karndean do not see any fault in the flooring. I cannot do anything further. We have installed as per the guidelines provided by Karndean."
This is the info on the Karndean website about putting the product near a fire. There is absolutely nothing on their website about not being able to install it near a fireplace.
Can I use Karndean next to an open fire? Yes, but the vinyl flooring should not come in direct contact with the hot surface of the stove or fireplace.
We will be disputing this further with the Disputes Tribunal - I wish I had read reviews here first before purchasing and installing!
Hi There, Thanks for taking the time to… Read more
Never looks clean & Karndean denies the problem – We had Kardean 'luxury' wood-look flooring plank laid. It won't stay clean – ends up looking smeared and dirty immediately after cleaning. You only have to walk on it again when it is dry for this to start. Looks bad all the time. We tried a lot with Floor Store Direct (NZ) who supplied and laid the product to correct this problem, but ultimately… Read more
wanted the flooring refunded and removed. No deal. The owner and Kardean blamed us -- surprise! (A sample was sent to Kardean, with the plank not returned or replaced, by the way). Both said that it was our cleaning or excessive use of cleaning products at fault (we followed all instructions and used only Karndean or recommended products).
Sadly we had to take Floor Store Direct to the Disputes Tribunal this week. It shouldn't have come to this, as clearly we were sold a shoddy product. However, it went our way. It shouldn't have ever come to this and in I'll lay cheaper flooring and it will never, ever be Karndean again.
Hi there, Thank you for taking the time… Read more
Can’t understand the negative reviews – I can’t understand the negative reviews here especially on scratching and dirt + difficulty cleaning. I nearly didn’t buy Karndean (looselay longboard planks) b/c of this but is an excellent product and am so glad I trusted the flooring company I used who were personal friends who said they also don’t understand the negative online reviews as none… Read more · 1
of their clients have complained like on here!? I have had the product down for a while now and experienced none of the issues mentioned. The boards were left to acclimatise for a day prior to install, perhaps that makes a difference? I ensure I use a neutral cleaner (warm water and vinegar with drop of detergent). Not needing to sweep often but dirt cleans off easily. Easy to maintain product that looks far better than I had hoped for.
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