Kasa Factory

This company is the absolute worst i brought a mobility scooter three months into it it stopped working hundreds of emails phone calls messages absolutely no response so went to factory no one there only time anyone answered the phone the guy said it wasnt the Kasa factory ended up throwing scooter away so dont ever buy from this company

Failure to deliver my order that was paid for. Promised delivery in 2 days, after a week it still hadn't been dispatched from the warehouse. I had to leave on my golfing holiday without a golf buggy. Owner contacted me and said he had had an… Read more

emergency. I know Kogan had been trying to contact him for 3 days. Couldn't he answer his phone? Totally unreliable and untrustworthy

Not happy, didn't receive item. no refund offered – Not received Item, don't buy from Kasa Factory. ordered 2 remote controls through Kogan on 7/3/2024 which is sold by KasaFactory. Order history shows Dispatched 8/3/2024 and in transit 11/3/2024 but tracking shows nothing else after this. Lodged enquiry with Aust Post on 19/3/2024 and response on 2/4/2024 shows no traces of parcel and that it… Read more

has now been deemed lost. Tried ringing KasaFactory and they don't answer or respond to calls. Lodged enq with Kogan as no response from Kasa Factory and response to them from KasaFactory was to contact Aust Post. Keep getting runaround, not happy and no refund offered.

Terrible – Wish I had read the reviews first. One star is for the shipping, fast. The 150l bladder is very poor quality. Poor after sale care. Advise to avoid. Show details

Was not sent the advertised item. Refusing to provide refund – I was sent an item clearly different to what they had advertised (and I had ordered) on the Dick Smith website. During the resolution process through Dick Smith, they told Dick Smith's care centre that I was lying and had indeed received what I had ordered, despite me providing photo evidence to Dick Smith of what was received. They also do not answer the phone or return phone messages to discuss. This company should be avoided at all costs. Show details

Terrible product falsely advertised – Terrible quality product not worth the price. The windmill ornament wood was splintery and stapled together, not at all what was pictured. It was even a different colour and different shape. Pictured it was hexagonal. I received a product that was square. Product said its "waterproof". I doubt the material will last long it already has a slit through the wood.

Really bad product and bad service – The cart developed several problems only 6 months after purchasing the batteries died the remote control failed the freewheeling capabilities of the motor does not work so when the battery failed I have to push the cart with the motor engaged making it almost impossible to complete the 18 holes without major effort The overall reliability of… Read more

this cart is very questionable and considering this has happened after only 6 months of light usage the long term reliability is very dodgy Do not buy this cart spend a bit more and get a MGI or similar Kasa cart is a major disappointment and definitely a lemon

Some body should shut this Company down!!!!!! – About 11months and 29 days ago I purchased a Kasa Electric Digital 3-Wheels Digital Golf Control Power with Remote Power Control Caddy on EBay. Just before the warranty expired, the trolley stopped working. Despite my calls to the company, no one ever rang me back. So, after many hours of research, I took a lengthy drive to the factory in… Read more

Dandenong. I was confronted by this person who asked me "what can I do for you mate?" so I explained my problem to him and about calling so many times and no one ever return my call. He said he was too busy and didn't have time to waste , so I showed him my trolley and he said they don't do repairs as its only a warehouse, and he unprofessionally told to me to take the trolley to somebody else and if I needed parts to come back to him. So this morning I drove to a golf repair place in Dromana and was told that I needed a new power unit. I then returned to the factory in Dandenong and spoke to the same person and told him that I needed a new power unit, and he asked for my warranty papers and when I told him the warranty had now expired, he told me I had to pay for the parts. I tried to explain I saw him before the warranty had expired and he said to came back and he would get the part I needed. But then he very rudely said "bad luck mate the warranty has expired and the part costs $120.00". I just want everyone to know how distressing my experience has been and to warn everyone to be aware of the lack of service from this and to avoid doing business with them.

False advertising – Purchased remote control was pictured Merlin control received mock up send a email saying we did not receive the pictured remote. And then after complaining the next day they changed the picture after they realize that the pictured the wrong item. The remote are absolute waste of money all the batteries were flat and didn't work after purchasing a… Read more

new battery. But they offered to fix the issue by paying someone to come out and program them. Don't purchase anything from this company they just rip you off.

Purchase of KASA Electric Digital 3-Wheel Golf Buggy With Remote Trolley 18 Holes Power Caddy #132547792643 – I purchased a KASA Electric Digital 3-Wheel Golf Buggy With Remote Power Caddy #132547792643 through EBay on 14/02/2021. Within three months the trolley stopped working. Despite repeated calls and emails KASA has not responded. When I last contacted them they told me to contact EBay. The Buggy has a one year warranty. I would like to have it repaired or replaced ASAP. Show details

Waste of time and money – Ordered the XL dog pen. I need a refund as they said they don’t deliver dog pens, even though the online order said they do. Cannot get anyone from the company to get return my emails or phone calls, so I even lodged a dispute via their own website. Still no one bothers to help or refund my money back. Not happy! Show details

Product arrived damaged. No response from Kasa – Ordered a pizza oven. It arrived promptly but parts of it were damaged. I started a dispute on Kasa's dispute resolution system but received no response. Still waiting weeks later... Show details

Not a happy Golfer – Company only too happy to sell products, when issues arise they do not want to know. Golf Buggy, 3 issues originally purchased through catch of the day. [all within 6months of purchasing] issue 1. on/off button broke, had to purchase a full handle to fix it. 2. Tyres wore out approx. 60 rounds on a sand belt course - $70 to replace plus… Read more

postage [old buggy MGI had for 20years STILL has original tyres] 3. Battery failed - will not last 18 holes. In my opinion the quality of this buggy is poor [was purchased at 47% discount on retail price] glad I never paid full price. when I could finally make contact with them I was told, ring back between these times, mate do you want parts or not I'm busy. no we don't have qualified people to test faulty equipment. in closing - very rude, no customer service or care follow up bad, one of the worst experiences I have ever had. experience with Kasa Factory is equal to the quality of the Buggy!

Kasa coffee machine – Fully automatic with 12 month warranty. Started having problems after 8 months with the milk feeder. Tried contacting the seller. Cut a long story short, company was uncontactable by email or telephone. Never responded to my emails. Whilst it worked, it was good. Stay away from Kasa machines especially if bought from the internet and not a physical store. Bought a kmart special for 80 bucks to replace it. Perfect, simple and works.

Do NOT waste your time and money with this company – Purchased garage door openers which arrived, both faulty, so returned them Kasa never acknowledged signed for receipt, any emails or phone calls. In the end obtained a refund by complaint to my credit card company. Never Again!

Worked ok till it failed – I purchased a mod Jet 100 Inox Auto pressure system in January 2020 that’s failed and after 4 attempts to have someone contact me nothing happened. I’m not a happy client

So much better than I’d expected – I was impressed with service, responsiveness, and quality of product. I was worried after reading other reviews but found it was dispatched quickly, arrived quickly, and was better than advertised.

Sham Company, Do Not Deal with them, kiss your money Good-Bye! – I bought their flagship Kasa fully automated coffee machine. Arrived and from the word go it hasn't worked. Little or no coffee dispensed, seems blocked in the brewing or faulty pump. I immediately rang them, an outsourced call centre answered and said would pass on message. No response, called 5 times over a week and left messages on their site,… Read more

not even an email response. Only through 3rd party receptionists and ignored messages. Very bad business practice and customer relations. Phoned and told them I wanted my money back, no response still waiting. Took my money in 30 seconds, sent me a rubbish product. Now waiting and ignored by them. Take my good advice, do not but from them. Kasa fully automatic coffee machine. Rubbish!

Did not receive product – Failed to return 5 phone calls. Horrible customer service. Product dispatched but never actually registered by Australia post. Product never delivered. Waited 2 weeks. Refund very difficult to get processed, still awaiting a refund.

Fraud company! – I bought a office chair which has 3 year warranty, it has now become faulty after a couple months. They won't return phone calls or email Stay away from this company!!!

Kasa Factory – faulty shade cloth more like a net. full of holes and runs. does not return calls. i wish i had found this site before buying. meant to be 90% uv contractor says it is 30% uv at best. am lodging a complaint. paid a contractor to install so wants me pay for someone to uninstall and pay for return. then will need to pay again to install different shade cloth and buy new shade cloth. cost is $650 already. DO NOT BUY from KASA FACTORY

faulty products and you have to pay for return postage, – brought a trap via catch the clip is broken and trap door will not stay open now i have to pay the return postage from Sydney to Victoria its a large item so it isn't going to be cheap, all so they can test it to see if its broken i sent photos. and what if they reckon its fine i have to pay for postage to get it back all for a $50 trap. catch… Read more

should not be dealing with this company the should read all the complaints about them. terrible service research how your buying fro first like i should of, but because they are with catch i thought they would be fine, well not the case. i will be contacting catch about the matter as well.

BEWARE!! – This outfit is run by an old-fashioned, fly-by-night con artist. He uses every trick in the book - will not return calls for faulty goods, will avoid even being present if you try to return goods in person, changes his advertising to hide the faulty items he has sold, and uses every inch of latitude allowed under the law. Don't rely on Amazon… Read more

guarantees either. He will try to force you to pay to return goods via a courier service. You will never get any service or a refund unless you take him to court or VCAT. Consumer Affairs is useless - will not do anything.

My cats crap stink less than this customer service – If I could give it 0 stars I would. I think if I left my yoghurt to culture on the counter it would grow into a better company than this, and I would prefer to buy it. Sells faulty products, bullies customers who try and complain about faulty products, especially those who English isn't their first language. DONT buy from these people.

Ripped off!! – Bought $150 worth of solar lights, some never worked at all others for just 20 minutes. Told to post them back and they would test them and replace if faulty. Spent another $13.20 postage. Tried to follow up but just get the runaround. I am in the process of lodging a complaint with fair trading.

Deplorable Customer Service – If you encounter product issues post purchase you will struggle to get any form of reasonable and fair customer service. The person I spoke with will not bear any fair trading responsibility and I found them to be rude in their tone and language whilst responding professionally towards them. I suggested fair alternative options to resolve which were completely dismissed.

Do Not Buy From This Seller – Great spiel in their ads about product and customer service, but all lies. I won't bore you with the ins and outs. Put simply, product wasn't as described and they won't take calls or get back to you. There is nothing resembling post sales service.

Ripped off – Pump was recalled and we got no refund or replacement because after using pump for 3 years the pump wasn't in same condition it was sold to us. Was told by [name removed] at pump factory if I had a problem take it up with fair trading.

Agree with all other posts - Bad News this company – They sent the wrong product. After calling them to notify them of it and that it will be returned for a refund. They now do not answer the phone and after leaving lots of messages they never return the call. We are now out of money for the cost and shipping both ways as they are not giving us the refund. Horrible experience. Do not deal with them ever.

Absolute scumbags – These people are thieving scumbags there products are faulty and when you try to return a recalled item owner has abused me and threatened to fly to perth and come pay me a visit hahaha These morons should have been shut down a long time ago

Horrible company thieves – Bought 2 pump.. that have been RECALL.. I send it to the factory with the post office tracking numbers, Paypal paid 1 because it was under 6 months of purchased, the other one that was not cover by Paypal they said that never had received, even I show them the tracking number, delivery signature, they said that never receive, so I still fighting with them until I get my money back.. Please buy from other company.. Rod

False Advertizing and Defective Product – - The goods received was not as advertise and is defective. I have two independent witnesses that can testify that the product did not work even when we followed the exact instructions. On the website, the seller mentioned that all you need is a motor and a bench top but still it does not work even after we followed everything to the… Read more

letter.

- By the way, this has costs me a lot time and money to get it this far and still it does not work (Total of $1645 - $395 for kit, $450 for motor, bench top-$200, electrician $400, handyman $200). Should have bought the cheaper product from China.)

- When I rang the company (24th May, 2017), [name removed] rang back from their 1300718025 number and said that a lever is required for it to work. I rechecked the website and found no mention of a lever. On his website, there is only mention of motor and benchtop. He also said that the lever is in the videos, I researched all his videos, AND 50 OTHER videos on YouTube concerning Cone Screw Log Splitters, and have not seen a hint of levers and have no idea of how to get one let alone use one. I would not have purchase the product if I had known that there were extra things required on top of the already costly installation of the motor and bench top.

- [name removed] also said that he has sold many splitters, and will get someone to call me to advise me of how to use this product. So far not a single call.

- I SMS [name removed] on the mobile he rang me on the following day (25th May) and no reply. I had hope for a resolution that is fair, after all, it is a lot of money spent for a product that does not work.

- I rang [name removed] on the mobile he rang me on 29th May, he did not answer, and the call went to message bank.

- I rang KASA factory number 1300 718 025 on 29th May, left a message and no reply

- I am unable to return the product. When the product arrived, the box was mis-shapened and damaged. The product had moved around during transit and caused many holes in it. (See Images 7, 8, 9, 10). The delivery man said that it was badly packaged and not their fault. I had hoped that internally the product was undamaged but until the product was installed by the electrician and handyman, I had no idea of whether it is faulty or not. As the package is damaged, I cannot even use it to return the product even if I wanted to, and the company is interstate, which would cost another huge amount to return as the product weighed perhaps 5kg, and I would have spent thousand over dollars for the electrician, handyman, motor, and return postage for nothing.

Product not working, company don't respond to emails, disgusting lack of service – Purchased two garage remotes.....pleased on arrival as they look good, however, neither worked.........disappointing!! The company website offers an "Open Dispute" form for problems but after in excess of two weeks I have had no response from two 'Dispute' forms and two further emails! Hopeless company operating on the edge and giving "online " a bad name.....AVOID!!!

will not return calls – 13 phone call no return call only wont some information on the product cant use aggressive language