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Kasa Factory

Kasa Factory

1.2 from 26 reviews · View Statistics
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Reviews

1.2
26 reviews
  • Product Quality
    1.3 (3)
  • Return Claim MadeYes (2) · No (1)
  • Shipping
    4.5 (2)
  • Warranty Claim MadeYes (0) · No (3)
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Harpal A.
Harpal A.Perth, WA
  • Verified

Purchase of KASA Electric Digital 3-Wheel Golf Buggy With Remote Trolley 18 Holes Power Caddy #132547792643

published

I purchased a KASA Electric Digital 3-Wheel Golf Buggy With Remote Power Caddy #132547792643 through EBay on 14/02/2021. Within three months the trolley stopped working. Despite repeated calls and emails KASA has not responded. When I last contacted them they told me to contact EBay. The Buggy has a one year warranty. I would like to have it repaired or replaced ASAP.

Product Quality
1/5
Incentivised Review No
Warranty Claim MadeNo
Broni
BroniGreater Melbourne (Inner), VIC
  • 2 reviews

Waste of time and money

published

Ordered the XL dog pen. I need a refund as they said they don’t deliver dog pens, even though the online order said they do.
Cannot get anyone from the company to get return my emails or phone calls, so I even lodged a dispute via their own website. Still no one bothers to help or refund my money back. Not happy!

Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Joseph
JosephRichmond-Tweed, NSW

Product arrived damaged. No response from Kasa...

published

Ordered a pizza oven. It arrived promptly but parts of it were damaged. I started a dispute on Kasa's dispute resolution system but received no response. Still waiting weeks later...

Product Quality
2/5
Shipping
4/5
Dicko
DickoSouthwest, VIC

Not a happy Golfer

published
Product Quality
1/5
Shipping
5/5
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Kasa coffee machine

published

Fully automatic with 12 month warranty. Started having problems after 8 months with the milk feeder. Tried contacting the seller. Cut a long story short, company was uncontactable by email or telephone. Never responded to my emails. Whilst it worked, it was good. Stay away from Kasa machines especially if bought from the internet and not a physical store. Bought a kmart special for 80 bucks to replace it. Perfect, simple and works.

Steve B.
Steve B.
  • 2 reviews
  • 1 like

Do NOT waste your time and money with this company

published

Purchased garage door openers which arrived, both faulty, so returned them
Kasa never acknowledged signed for receipt, any emails or phone calls.

In the end obtained a refund by complaint to my credit card company.

Never Again!

Keith Wales
Keith WalesSouth East Queensland, QLD

Worked ok till it failed.

published

I purchased a mod Jet 100 Inox Auto pressure system in January 2020 that’s failed and after 4 attempts to have someone contact me nothing happened.
I’m not a happy client

Jimbosabe
JimbosabeNortheast, VIC
  • 2 reviews
  • 1 like

So much better than I’d expected

published

I was impressed with service, responsiveness, and quality of product. I was worried after reading other reviews but found it was dispatched quickly, arrived quickly, and was better than advertised.

Steph
StephMetropolitan Adelaide, SA
  • 2 reviews
  • 1 like

Worst company- buyer beware

published

The outdoor bench I bought was damaged and had holes rescrewed and screws that didn't even line up. Broken bits too. I approached them,with photos, not even asking for a full refund due you the costs involved in returning even though legally they are responsible for the damaged goods being sent back. I asked them to discount the item..9 emails later I'm still waiting for a response. Don't waste your time or money!

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Sonny H.
Sonny H.
  • 2 reviews
  • 1 like
  • Verified

Sham Company, Do Not Deal with them, kiss your money Good-Bye!

published

I bought their flagship Kasa fully automated coffee machine. Arrived and from the word go it hasn't worked. Little or no coffee dispensed, seems blocked in the brewing or faulty pump. I immediately rang them, an outsourced call centre answered and said would pass on message. No response, called 5 times over a week and left messages on their site, not even an email response. Only through 3rd party receptionists and ignored messages. Very bad business practice and customer relations. Phoned and told them I wanted my money back, no response still waiting. Took my money in 30 seconds, sent me a rubbish product. Now waiting and ignored by them. Take my good advice, do not but from them.
Kasa fully automatic coffee machine. Rubbish!

Did not receive product.

published

Failed to return 5 phone calls. Horrible customer service.
Product dispatched but never actually registered by Australia post.
Product never delivered. Waited 2 weeks. Refund very difficult to get processed, still awaiting a refund.

Rsh
RshSydney, NSW

Fraud company!

published

I bought a office chair which has 3 year warranty, it has now become faulty after a couple months. They won't return phone calls or email

Stay away from this company!!!

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muddymay
muddymayMetropolitan Adelaide, SA

Kasa Factory

published

faulty shade cloth more like a net. full of holes and runs. does not return calls. i wish i had found this site before buying. meant to be 90% uv contractor says it is 30% uv at best. am lodging a complaint. paid a contractor to install so wants me pay for someone to uninstall and pay for return. then will need to pay again to install different shade cloth and buy new shade cloth. cost is $650 already. DO NOT BUY from KASA FACTORY

lisa
lisaSydney Surrounds, NSW
  • 2 reviews
  • 1 like

faulty products and you have to pay for return postage,

published

brought a trap via catch the clip is broken and trap door will not stay open now i have to pay the return postage from Sydney to Victoria its a large item so it isn't going to be cheap, all so they can test it to see if its broken i sent photos. and what if they reckon its fine i have to pay for postage to get it back all for a $50 trap.
catch should not be dealing with this company the should read all the complaints about them.
terrible service research how your buying fro first like i should of, but because they are with catch i thought they would be fine, well not the case.
i will be contacting catch about the matter as well.

Andrew J
Andrew JGreater Melbourne (Metropolitan), VIC

BEWARE!!

published

This outfit is run by an old-fashioned, fly-by-night con artist. He uses every trick in the book - will not return calls for faulty goods, will avoid even being present if you try to return goods in person, changes his advertising to hide the faulty items he has sold, and uses every inch of latitude allowed under the law. Don't rely on Amazon guarantees either. He will try to force you to pay to return goods via a courier service. You will never get any service or a refund unless you take him to court or VCAT. Consumer Affairs is useless - will not do anything.

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CategoryAppliance Retailers, Online Shops and Jewellery Shops & Brands
Labels Sold Variety of Labels
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